My family has used Impact Auto for years. We love Marley! Wonderful customer service. Timely, high quality work for a reasonable price. We will continue to use them for maintenance; oil changes and yearly inspection. Plus, if any immediate issues that may occur I know we can always call Impact Auto for our vehicular needs!

Ive been going to Impact for over twenty years and have always been happy with their service. I have taken all of my cars over that time versus carrying them to the dealers including Audis (TT and Q7), BMW (an E36 M3, and E46 M3), Infiniti (i30 and FX35 -- both from when new). Pete, Marlee and the guys have helped with everything from inspections through major transmission and engine work. I trust and highly recommend Impact.

Perfect shop, excellent service and stuff

I have been taking my fleet of 4 cars to Impact Auto for about 6 years now. Marlee especially, and all of the folks there are great!! I can trust that they will do a great job on the things that need to be done; and just as importantly, they will not recommend work that is not needed. They are a busy shop because they are trusted and very good.

Family owned business. Good people. They were more than willing to work with me in finding a solution to my car problem within budget.

Always take care of us. They do great work.

Great team of people here. Very happy with the service. Im a returning customer & I will definitely continue to be a customer!

Great customer service and reasonable rates!

I was new to the area when the timing belt/chain on my 20 year old Toyota broke and I had to quickly find a repair shop that would accept my car being towed to them. Impact Auto had great reviews and is a local, family owned business so I gave them a call. They were incredibly accommodating from start to finish. Elijah answered all of my questions and called me back frequently with updates. He didn’t even get offended when my brother, a mechanic, called to verify the plan for the repair. The work was finished a full day faster than quoted and was reasonably priced. Thank you to the entire team for the excellent service!

Awesome service!!

Marlee is such a sweetheart....we appreciate you and your team!

Reasonable rates, great communications. They do what they say they are going to do.

One time I thought I had a screw in my tire and I had a long trip to take the next day. They were able to squeeze me in and found no screw and charged me less than $20 which Im sure is more than the labor cost to look and put the car up on the rack. I use them for all of my repairs. The mechanics are fair and honest and Marley is fantastic.

These guys save me $2k by being honest with me about a power steering leak that didn’t exist. Acura dealership told me I needed to replace power steering rack to pass inspection and it would cost me $2k. Thank god I found Impact Auto. They told me it wasn’t bad at all. Honest and upfront and not looking to fleece you. I recommend highly.

Its a family business who accommodate everyone as family. Pete and his staff are experts, do best work in a timely manner and reasonable pricing. For a few years Molly, daughter, has been running the business. She is young, pretty, professional, knowledgeable and above all very eager to provide best possible appointment timing. She will not return your car unless she is sure its up to your expectations. Its always a pleasure to work with her. She always calls me by my name with respect. I highly recommend this establishment if you need good work done to your car and to be treated as family. They have the knowledge and experience to work on any car, year or model.

Great place great people!!

Very friendly staff! Work with you on appt times and are fast!

Extremely courteous, timely repairs/service, honest diagnosis and great quality work from a locally family owned business! So happy to find this hidden gem! What more could you ask to address your automobile needs!

Very pleased with the service.

Everyone was very friendly and provided excellent customer service. They identified the real problem with my vehicles AC and corrected it! I am very pleased with my experience and will return for any other maintenance needs!!!

Are you traveling through Williamsburg and need a repair? These guys are where you need to go! I picked up a bolt in one of my tires and these guys pulled me right in, patched my tire and got me back on the road in less the 45 mins! They also did all of this without overcharging me. Fast, Friendly, Professional staff!

While we were driving from Portsmouth, VA, to western Tennessee a couple of days ago, my van broke down in the late afternoon. The tow truck driver took it to Impact Auto. I told Impact that I *had* to get home by the end of the next day.Even though they said they were short on workers that day, they still repaired the van by early the next morning. I made it home in time, thanks to Impact Auto. I am grateful for their excellent and friendly service.

Reliable and fast service. This firm has been taking care of my parents cars for years and treat like family. I definitely recommend.

Went there to get my rear tires replaced. Excellent service and it is family owned business! If anything is wrong with any of my vehicles in the future I will definitely be taking them here. Also, would like to note that they did not pressure me to get any additional services that was not needed.

On the way to work had a piece under the front of the bumper drop down and drag the ground. Despite being swamped that day (overheard on a phone conversation but never made me feel that way!), they put my car up on a lift and took care of the dropped piece. Minimal cost. Have a 25+ year relationship with current mechanic but very happy to know we may have an alternative when hes booked or we are closer to Williamsburg. Thank you Impact Auto!

Friendly and informative service.

I called a week before to make an appointment to have my truck worked on. Was told to come in to have it looked at on a Wed so they could have parts ordered for my appointment on Friday. Showed up and basically told me they were too busy and to call back on Monday and they would make another appointment. Wasted my time off to go do this.

The only place in Williamsburg that I let work on my H1 hummer. Pete knows his stuff and always finds a way to get the job done. Malcolm is one of the best mechanics in the area. Highly recommend.

Knowledgeable front staff, great communication and workmanship

Great service, professional. Upfront costs

Honest.. Great staff... Trusted

10 Star, hands down to the best repair service and respectable business Ive dealt with in quite awhile. Thank you!!!! I had my 2006 VW Bug in for repairs and left very satisfied. Pete Papas found the problem. Thank goodness. Marle impressed me with her mechanic knowledge and attentiveness to details. Im now a regular customers. Hope Palmer

Dependable and honest shop. Very professional service.

I cant say enough good things. Marley is awesome, knowledgeable, and honest. I dont take my car anywhere else

Great shop. Had them do work and I am very pleased. Marly is great.

Great se vice. Marney runs a tight ship. Knows her stuff! Been going for years.

I have been going to Impact for over 15 years. Marlee, Pete and their crew have done an amazing job on ALL of my cars over the years including my BMW M3s (one was a track car), Audi TT and our new Infiniti. They always give you a good idea of what needs to be done, a good estimate and then top-quality service! I recommend Impact to all of my friends!!!

My parents (travelling from Tennessee) broke down on the interstate near here towards the end of business hours. They didnt know the area and neither did I, but thanks to some Google reviews we chose Impact Auto Services. Impact had them back on the road at a fair price before noon the next day. Thank you!

On vacation, they fit us in, and fixed our van quickly and for a fair price. Very friendly and helpful.

Attention to every detail. Pleasant place

Very friendly staff, reasonable for all your automotive neess

Great staff, very friendly.

Good

Very professional and friendly. Has been our family car center for over 20 years.

You can trust them!

Ok

It is very legal in its service