Absolutely fantastic experience! The place was clean, and welcoming. I was greeted immediately upon entering. All the employees made sure everyone that entered was helped fast. They ran a car diagnostic test, and swapped out my battery in minutes, and they had a pretty good crowd in before I got there so again fast service. Im definitely coming back! 😎👍🏽💯

Glad they couple come pick up my car as I was very busy that week. Jamie, sales guy got it all set up for me so I didnt have to worry. They picked my car up between 8-9 am and the only thing I was upset about was that I didnt get it back till later in the day like around 4pm. Otherwise, everything was great and I was so appreciative!

Slowest Quick Lane I have EVER been to. Ive been here for 2 HOURS for a works package and brake change and theyre STILL NOT DONE. I thought the hour and a half I waited last time was insane but here I am. What is the point of making an appointment if they dont have time to take care of your car?? Ridiculous.

Great customer service. Zach took time to explain things to me. We did a walk around to see the PDR body work. Fantastic job!

I came to get an oil change for the first time and got the works package - multipoint inspection.The process took almost 4 hours. I asked to check my rear tire because it had a leak and they did not patch it.I also asked to get a quote for new tires and instead I got offered new windshield wipers.I paid $80 for all the services and yet I didn’t get what I asked for and I had to wait that long.I worked for Ford Quicklane as a tech in the past and I would never let my customers experience this.All that to say I was not satisfied with the service.

Genuinely the owners should be proud of the service department. They have a stellar staff and very competitive pricing on all services offered. In my experience dealerships have always been far more expensive to have service your vehicle but dealing with these guys I’m convinced that’s clearly not always the case. I will say that the punctuation can be a bit lacking. However the good far outweighs the bad.

Friendly service. They can’t make all 4 tire pressure’s match if they even tried. Been 3 times and they were all off by 5 lbs when charging with nitrogen.

I rated this before. Good place to go. Longer than average wait times. Fair prices. Good customer service, and a wide clean waiting area.

They do really good work and it does not cost an arm and leg

I had a pre-scheduled morning appointment for “the works” package. This includes an oil change, tire rotation, and inspection. I showed up on time for my appointment and have been waiting for two and a half hours. I just went to talk with them and it seems that they have just started on my car. I wouldnt recommend this place at all. They overschedule their employees and cant keep up with all of the cars coming through. I feel like my car could be rushed and not done well or correctly.

Quick service, clean shop, knowledgable staff. Tyler was more than helpful! complimentary cookies were also available❤

Today was my 1st time out since the remodel and expansion of Quick LaneMust say was very impressed how fast I got in and out compared to beforeMy personal opinion AJ is rhe best service advisor they have out thereHe seems to be the most down to earth and willing to help you with what you need

Anything but quick. Had to have work redone. Went in for a $50 oil and life left over$700 poorer. A. J. Had issues resolved.

Nice Guys, helpful, filled up the tires on the King Ranch Truck as quick as they could and got us on the road quick

Had my oil changed completed in a timely manner and what they were going to check was described in detail. They did a great job.

The initial person that helped me was rude dont remember his name. Austin was great to work with made sure I understood the plan. He also called and updated me when it took a little longer then planned

Had an appointment for 9:45am just for a simple less than a hour job (oil change) didn’t get my car back till 4:30pm this is pathetic and I even called in to schedule my appointment 5 days before I even told the person who helped me out I needed it before noon

I wish the oil change was a little quicker than 1.5 hours... but good service and nice staff.

Nice facility...#westcopainting painted for them in the past :) 😃 but they determined the problem on the air inflation issues on our King Ranch Dully Truck without an appointment and got us back on the road quickly! Thank you 😊 💓

Same as always good service friendly service people

As always, I was in and out quickly. The new waiting area was very spacious and clean. The customer service was top notch.

Used them twice and will do so again. Friendly, professional and completes jobs on time.

The employees were nice, but dishonest. I had asked when setting up my appointment whether everyone was wearing a mask, and I was assured that they were. Then, when I was waiting I saw 5 customers and 3 staff members not wearing masks.No one likes to wear a mask, but I cannot afford to bring covid home with me.I wish I could continue taking my car here but I do not feel safe doing so.Edit: when I brought up these concerns to one of the women working there, she was very polite and informed me that masks are actually not required but that they can come pick up my car so I do not have to be exposed to people without masks in close quarters. I did not know about this and will try that next time.4 stars - the dishonesty and the employee who pulled down his mask to pick his nose were not fantastic, but the lady I talked to when I was there gave me the correct information, offered me options, and made me feel a lot better.

Everyone is super nice and accomodating to every need. They have snacks and drinks for when you wait and play movies and shows. Also they have a pretty neat massage chair although Ive yet to try it I bet its heavenly. Ask Kelly about his golf swing.

Great service. Professional. Accomodating.

Quick in and out for dealer. Serviced right every time

Fast oil changes. They address all quick replacements.

It was very quick today

Great customer service. I would recommend.

Great service, friendly staff. They always try to go above and beyond what they need to.

Travis was awesome! Its rare to find someone that knowledgeable about their product. Out the door in 32 minutes. Keep giving me reasons to never go back to silverado.

I have used this quick Lane three separate times. Two times for oil changes and tire rotations and one other time for a battery corrosion repair. For each of the oil changes it took over 3 1/2 hours each time, at one point they had to shuttle me home because I needed to be somewhere and they couldn’t get an oil change and tire rotation done in three hours. On my last visit my vehicle condition report reported all my brakes were in good condition, a month goes by and I here grinding in my rear brakes. The back driver side was completely worn down to the rivets. Not sure how brakes go from good condition to be completely worn down to the rivets in one month with normal driving. I specifically was paying attention to my brake condition because I was anticipating needing breaks in the near future, but with their inspection they appear to be in good condition with plenty of miles left. I have been very disappointed in the timeframe they are able to complete “quick lane” car maintenance and they are dishonest because they’re saying they’re inspecting things and they’re not, which leads me to believe are they really doing the work they say they’re doing. I will not return here for any sort of car care.

Went for oil change, was in and out with in an hour. They did a thorough check of the vehicle, changed wiper blades and I was done. The consultant was amazing and updating me along the way. Definitely recommend.

There is a sign on their door saying Mask are required you go in and not one single employee was wearing a mask... NOT ONE! mostly all the customers were wearing one except for a couple who probably saw the employees not wearing and didnt take them seriously on the required mask sign. If you get service done there, i recommend you sanitize youre vehicles...

Coupons very misleading. Terrible costumer service. My vehicle was finished and the lady that was supposed to check me out kept making phone calls knowing I was waiting for my vehicle. After they were done I could not get in my vehicle. It was parked so close to another one. This is not the first time this happenedWill not be back.

Made a 930 appointment. Arrived 20 minutes early. 1245 still waiting. The crew is very friendly. No problems there. Just need to change the name. Not so quick.

It was great. But like all good things, there is always a snafu. I was supposed to have a loaner. And they were supposed to detail the car. Not just clean it up. But great service.

My car was in and out in a timely manner with no issues. Aj did a great job of explaining my problems and how to resolve them. Melissa picked me up to retrieve my vehicle. She was pleasant and represented MH well!

I have a scheduled appointment time for a simple oil change, a purchased maintenance agreement with the purchase of the vehicle, and come in from our of town so waiting is a requirement. An hour and a half is certainly not quick in my opinion. Very unimpressed!

We have brought our family vehicles here for years. It’s been fine. However, we always have to check that all the valve stem caps and lug nut covers have been placed back on after service before we leave the parking lot after service because too many times they’ve been left off. But now we’re noticing they are not topping off all the fluids which is very frustrating. After service this time, I had to add coolant AND oil! I went in for an oil change and had to add oil myself once I got home. That is wrong after paying full price for “the works” package. They are supposed to be quick, but they need to be thorough too. Very unhappy..

The staff is always pleasant and helpful

Inattentive and slow, even with an appointment. I wont be back.

Was told I could get in asap for a quick simple oil change. Waiting room wasnt too busy. However, after everyone ahead of me left and some came after me left, my wait was 1.5 hours. One customer behind me was informed she needed breaks done and still finished like 30 minutes ahead of me. Maybe my Toyota was too foreign for them and they had trouble finding the oil pan plug.

Took my truck in for an oil change. I had never been there before. They said my truck would be ready to go in an hour and a half. It ended up taking over 4 and a half hours. I will never go back.

They were fast. I have had an excellent experience with Mel Hamilton Ford.

Staff is really nice and friendly. I always go to them for services, I did not like the way mostly everyone there didnt have on masks. I am very sickly so my nerves were bad. With COVID-19 rising it was disappointing to see this at a place of business.

Long wait time, but excellent service.

Love taking my car into the Quick Lane! The service advisors are always available and the new facility will be a great accessory to the already great customer service.

Lisa and her crew are attentive, knowledgeable and professional. Very prompt service. I would highly recommend.

I recently took my vehicle to Mel Hambelton Quick Lane because a check engine light was on and my vehicle was shaking while in idle. I was promptly greeted by AJ who went above and beyond and made my whole experience easy and enjoyable. AJ let me know that the QuickLane couldnt handle my issue but he still kept my vehicle, got it in to the Service center and taken care of. AJ ALWAYS called exactly when he said he would even if he didnt have an update. The service was quick and professional. I will always try to find AJ when I visit the QuickLane again. HIGHLY RECOMMEND

There is 0 reason to make an appointment as they will just get to you at their leisure.Came in for the works which is oil change inspection and tire rotation. Set an appointment at 3:30 was still waiting at 5.

Charissa the service coordinator us great, set expectations well. Facility is in shambles maybe getting ready for a remodel? No business bar, no coffee or water unless you buy it, no wifi.

My tps sensor went bad on one of my wheels. These guys had diagnosed and replaced that sensor in under an hour. Talk about efficiency, these guys have it! Thanks Quick Lane!

Excellent se r vice

Quoted 3-4 hrs and still waiting on 5 hrs now...

Disappointed that no social distancing measures were in place. And no sanitizer present. I did see one small bottle on a magazine table. providing a safe space for customers and employees is really important in todays world.

Always love their service

Very long wait time.

I brought my car in for an oil change and, conveniently just out of warranty they gave me a list of over $1000 in repairs. Took it to another place for a second opinion, where they put the car on the lift and showed me the exact parts and that they were in perfect working order.Go somewhere else.

Always fast and professional! Thanks Kyle... thanks Theresa for answering my questions! Will get the kids car in soon!

To say this auto shop is incredible is an understatement. AJ the service advisor here has just been phenomenal. Whatever I needed he helped with and then some. This is the best experience Ive ever had when dealing with auto work. I would come here every time if I could. Just lost for words of how much they have helped me in a really bad situation.

Very good service on my vehicle and great accommodations in the waiting room for Quick Lane!

Ben was very professional at handling my truck service needs. Greeted me upon arrival and walked me to my vehicle upon departure asking if everything was satisfactory. Additionally, he called to give me an update on the status of my vehicle as promised and on time. I also had the truck washed with a coupon i had and they did an awesome job! The front grill was completely cleaned of bugs, the wheels shined, no water marks on the exterior and they even scrubbed the floor mats to look like new. Extremely pleased. Great job to all! Keep up the good work!

I love Mel Hambleton Ford, but they REALLY need to work on the Quik Lane Tire and Auto concept... because there really is nothing quick about it.When you schedule a time, you do expect to get your car in and out in a reasonable amount of time. 3 hours is not exactly reasonable.

Went for oil change.. Nice and clean and comfortable sitting..

Added more service bays,in and out faster

Quick and thorough. Waiting room is comfortable enough. Snacks and drinks available--some complimentary, some for sale (reasonable prices). My vehicle has always received great service, including some recall work, here. Ive been treated respectfully and kept fully informed of vehicle needs. My only continued complaint is that car wash and vacuum are not offered here (to top off the service) as at several other area establishments with the same service offerings, even those charging a bit less for the oil change/maintenance services. (3 year customer)

Just have to know the right time and day to get nice and fast service!! I take my Dart here for all of its service needs. Most of the staff has an awesome attitude, but some of the females could use some adjustments... but hey! 😊

Fast, efficient, friendly.

Great service

The Quick Lube is great the managers that take care of you when you pull up or awesome very kind friendly and know what theyre doing.

They said they would have a ride ready to take me home after dropping of my car, but for the full length of the service they told me the shuttle driver was almost here they got the service done in an hour and a half, which wasnt too bad, but I still would have rather spent that time at home rather than a waiting room. Overall they were nice, but poor at communicating.

Recoment AJ real professional and friendly.

Amazing first experience with this place and absolutely love how professional and punctual they were. Will be using them from now on for everything.

This mite sound strange but I am not a ford owner nor do I like fords.But as far as Dealerships and there service Departments Mel Hambelton Ford has been far the best that in my 33 years of a vehicle owner that I have found. Quick lane has great service people. I always do my service by Appointment. You have the choice to wait at the Quick lane or ask to be taken to the main Dealership. There they have food pop soft chairs WiFi and many vehicles new and used you can look at. If the wait is going to be long due to your list of things you asked to have done you can ask for a loaner car. I live just over an hour away but the drive is worth it. Give them a try.

Great place. Prices very reasonable. Staff was great. Will be going back.

If you are looking for grease all over your interior this is the place for you. If you are expecting them fix damage this isn’t the place for you. 6 months and still waiting for replacement seat covers.

If i could leave ZERO stars and make a review I would. I have NEVER had service like this before. I took my vehicle in to have a new key programmed. Three and a half hours later they still hadnt gotten to it so I asked for my keys back and I would return when I had an entire day for them to do the work. Amazingly, as soon as I asked for my keys, they had Just started working on it, so that left me a hostage at their mercy. Another hour later, I finally had my car back with both keys. After getting home (and finally testing the new key) it did not work. I had to drive BACK to the location and wait another hour to have BOTH of my keys re-programmed.Ill drive to Newton or Hutch before I make the 4 mile trip back to this place. If you value customer service and being treated like a human, find somewhere else to take your car. This place will never see me again or anyone I know if i can help it.What a disgrace to the service industry.

Great place for all your vehicles needs!

AJ was amazing. Thanks for the update on maintenance issues up and coming for our car. Great Job.

Theyre always responsive and respectful.

After waiting over 2 hours for an oil change and tire rotation, they tried to upsell a brake light bulb for $27. I later discovered it wasnt even burned out. They forgot my discount and had to reissue my receipt, charged more than the quoted price because I needed more oil, etc. After I left, I discovered a major shimmy in my steering wheel. I called them and they said it was probably the tires due to being rotated and it would cost $15 per tire to balance them... So another $60! Why isnt that part of the service?? I just feel like I have to watch my back every time I go to Mel Hambelton for anything.

I bought my first car from mel hambleton 7 years ago and loved everything about the service and bought another vehicle a couple years later. However, in the last 2 years the quick lane service has really gone downhill. Weve been charged for services that was never done. For example we paid to have our tires rotated. A week later we got a flat and when we went to put the spare on it was very apparent that they had not been rotated. The lug nut caps were stripped and we had to destroy them to get to the lug nuts and we had to use a mallet to beat the tire lose to get it off the bolts.This last time I took it in for an oil change. I have tires for life with them so I have to have regular required maintenance done in order to keep getting free tires. Because of my car mileage they recommend we get a fuel flush and another service (cant remember what right now) and said it will be $350. Not knowing what service is required to keep tires for life I made the comment that any more when I go to get an oil change its costing me $300-$400 every time and its getting ridiculous. They then informed me that I didnt need those 2 other services for the tires for life and all I need at this point in time was a simple oil change which was only $40.I also gave road hazard on my tires and when I get a flat I take the tire in there to get fixed or replaced. I tell them right away every time that I have road hazard which they confirm when they look at my service records but dispite this they have tried to charge me for fixing/replacing the tire.Also the wait time to have anything done is ridiculous. I have to allot 2 to 3 hrs of wait time everytime I take my vehicles in for service.The staff is very friendly especially AJ who I deal with most of the time. But a word to the wise, know what services you have to have vs what they recommend you get and double check your receipt. I will not buy another vehicle from Mel Hambleton and if it wasnt for the tires for life on my car I would not take my vehicles there for service anymore.

I made an appointment and arrived on time. Guys who took my car were nice, waiting room was comfy and cool. Wait time was 75 minutes, thought that was a little excessive since I had an appointment and was only having an oil change done. Got called up to pay the ticket and the guy acted annoyed that I was asking him questions about the report he threw at me, didnt answer them very well. Only reason I went to Quick Lane was because Ford sent me a service gift certificate on the anniversary of my purchase date, I wont go back to the west Kellogg location.

Service has always been outstanding. Every one I talked with from scheduling the appointment, status updates and the service tech. were great to talk with. I knew exactly what was going on, the service tech. sent me a video of the inspection of my vehicle as he went through the process. The vehicle was picked up on time and delivered back as promised. I have said this before - I could have my vehicles serviced 5 miles from my house, but it goes to Mel Hambelton Ford in Wichita 50 miles away

They took care of my needs and give me additional info about future problems

My visit at Mel Hambelton Ford yesterday went very well, I was told about how long the service would be and they were right on the money. I really enjoy having my cars serviced with them. Thank you very much...

Fast and friendly. Did a great job!

They are very helpful and knowledgeable

Always great and friendly service

Called and called and called and left three different voicemails then had the assistant run a note then somebody called me. Then got an appointment, for a part that they had to order for my car, at a time when I could not confirm that I am waiting in the right line, because they wont talk to you unless you are in the shop, and guess what, their service center area is closed, so you cant even ask if you are in the right line. I guess being there biggest Ford dealer in Kansas means people from outside Wichita go there and people that live in Wichita go to Rusty Eck.

Won’t go anywhere else! I’m usually in a hurry to get in and get my oil changed and get out and they always see to it that I’m in and out in 45 minutes. And AJ is awesome. He makes sure I understand everything about my vehicle before I leave and answers any questions I may have!

Had an appointment at 10am for an oil change and asked if they had time to check A/C. Came back at 2:30 and they hadnt even started. They did comp me a free oil change, but when I got my car back, suddenly Im getting error codes like my driver door is open when it is clearly shut tight. I bought this piece of junk from them and have had it in for repairs multiple times in the 2 years Ive owned it. My advice: GO SOMEWHERE ELSE!

Great service, quick fast lane. Very friendly to all customers and great service area in the main building but you wont be there long cause service is quick. Charissa Rogers was my service consultant and took excellent care of me. She made sure all my needs where meant and explained the service that was done..

Quick they are not! Should be call the slow lane lol, but they doing a lot of remodeling and they will still be slow. My rating will change after they are done with the new work. Until then 2stars is what they get.

Quick Lane is one of the best operations ever! They always get me in and out faster than expected, even with multiple issues, and are cheerful doing it. So handy for the working single person! And the points that build up are so helpful and always a pleasant surprise!

Josh Profit and Cris Schul could not have been more professional and concerned about me being inconvenienced. I really appreciated that. Joshs help and friendliness is amazing! I also received a phone call from someone that was working on my car to check to see what I wanted to do and to inform me of the cost before doing the work. That was awesome. Im so sorry that I dont remember his name but again a very nice person! My business will continue to come your direction. Thank you very much for your service!

Didnt give me a price before they changed things. Don’t think I’ll be back

Excellent service. Was met at the car by Mike Michal (sp) who was very professional and helpful getting the service I was there for in an expeditious manner. He kept me appraised of the progress and options available to me. The surprise was when Robert Kinney, who sold me the vehicle four years ago, stopped by where I was waiting to converse with me. Seldom has a car dealership went out of their way to make a customer feel important. Kudos to the entire Mel Hambelton staff.

I always feel reassured when I leave the Quick Lane after service because my vehicle would perform as expected and if it doesnt, all I need to do is to call my service advisor and hell take care of the rest. It may sound over the top but I know more than one advisor that makes the customer feel that they care about delivering total satisfaction.