JOANNA was fantastic. She went above and beyond customer service I’ve ever had. All I needed was to add a driver to my policy and she also found some savings which I wasn’t aware I would even qualify. Thank you so much.. YOU WILL NOT BE DISSAPOINTED!!!

Joanna is my go to person! She is the best and gets things done fast. She always answers my questions, calls or text messages. Joanna always responds to everything I need and always looks out for my best interest.

I’ve been with this insurance for a couple years and the service I’ve received is always excellent! Especially from Joanna! She’s great, ask for her!

Excellent service from Joanna. She is always willing to answer my questions and gives me the best price!

Sneaky people who smile while they lie to your face. They do not listen to your needs. I highly caution those seeking auto insurance...to not go through Freeway insurance or National General. Make sure you ask how much their broker fee is up front or they will put a paper in front of you quickly and vaguely tell you what it is and by this time youve spent 45min infront of them sharing personal stories and you might feel bad not signing the form that gives them $158 broker fee and by signing no matter what ...you do not get that money back. Then they set me up with National general which got $300 from me in 14 days and when I realised the whole deal is just legal crime set up I went into cancel. All this was in October 2020. National General sent my case to First Pointe Collection Resources, Inc over a prorate balance of $19.16..as if the $300 in 14 days wasnt enough? I had sent them a check DEC10,2020 and it posted in my bank account Jan 5.2021. Why did they hold my check so long? So they could cause me more stress and suffering? As if they dont get enough money? All this playing catch them if I can over $19.16, how petty!Collection notice by First Point Collection Resources,Inc was sent January 4, 2021 and the check posted in my bank January 5th. How conveniently rude of them... seems to me these people are low-handed legal criminals.Personal opinion:The insurance racket is nothing but legal crime. You pay out the nose for insurance and rarely you get anything out of it. If you live in southern California they triple your insurance rate because of all the self entitle losers who drive and park like they entitled to do so. Laws and rules apply to everyone. Disobey them on a regular basis and these folks prove they have no integrity and cannot be trusted. Moved back to less populated area, my insurance dropped by 2/3. So note to those who live in southern California the people that are amped out on red bull and coffee dont know how to take care of themselves, killing their bodies n brains by smoking too much..whatever are raising the insurance rates for everyone. I was there long enough watching you all break the laws by speeding and running red lights and parking however you want.. because you think youre more special than everybody else?

Joanna was very helpful.

Best experience Ive had in any business to date. Only needed renters insurance because my landowner required it, and they were very helpful and understanding. Best prices for renters insurance ive found. Definitely recommend This location. 👌😊😊

I have been a client for many, many years. In fact, I believe that I have been receiving their services for almost 20 years now! Whether you are a new driver, or an experienced driver looking for affordable policies, they will do whatever it takes to ensure that you’ll be able to obtain the policy you actually need for your vehicle. I wouldn’t have returned for their services if I was exaggerating!

Today, Upon my visit to Freeway Insurance, an employee by the name of Jazmin assisted me with my insurance needs. Jazmin is really nice and extremely helpful, she wants the best for her customers it’s easy to tell. I recommend this place to anyone who is looking for a welcoming and friendly relationship with their insurance provider.

I called to get auto insurance and I was so lucky to have gotten help by Jasmin. She was so helpful she gave me so much information and made me feel comfortable. She explained every detail of my policy without me having to ask. If you are looking for someone to help you she is the perfect person to ask for. She will make sure to give you a great price and great customer service.

You were a great help. Very nice as well

Always a great experience at this location, theyve taken care of my insurance for years. Ask for David G, he does a great job.

Stepped into the office for a quote and got a great rate. David helped me find the best price and his service was great!

I was helped by Jasmin and she was awesome very welcoming very very nice and very very helpful. Definitely five star service

In and out in no time, ver fast very good service.

Nice to see that the freeway insurance here on Beach Boulevard is ran so much more professional than other freeway insurance locations!! I had to redo my policy because the other freeway insurance was so unprofessional that they messed everything up!!! Cindy was very professional very kind and knowledgeable and Jasmine her supervisor was there to assist immediately with any questions. Although my monthly bill is expensive, I think they did their best to find the best pricing for me and my situation.

Went in today on Monday it was great service from Bianca and jasmine, went in to do an update on my insurance, in the end got signed up, and got in and out quickly with good service, thank you

Great company. I had a past dui and needed sr-22. I was amazed at how affordable it was. And the gentlemen that helped me Jaime Hernandez was extremely helpful and even saved me an additional $5 a month off the already low price of $70. About as good as it gets for the auto insurance experience.

I was very impressed with the service Jesus answer Adam provided me. They explained everything very efectively for me to understand. They never rushed me and answered all my questions in a strait forward manner that immediately gained my trust and enthusiasm to insure my vehicle with freeway insurance. I was very impressed by thier professional manner .And in a world of shady insurance brokers thats saying alot. Ty freeway insurance

A beautiful young woman named Cindy had the best customer service and helped me save a lot of money. If you ever visit ask for her, she is a great person !

If I could have given NO STARS, I would have. Horrible people take money out of your account, using your check account number. You tell them not to take money out automatically, but they still take money. They get tricky and use your check account number. These people need to be sued, and reported to, The better business bureau. Thief!!!!

Bad company, I have initially talked to Adam, who I was told manager. I give all my past driving history and got quote for $1630 and I made full payment. After one week after paying full amount, I received statement from insurance company new amount is $3600 and I need to pay difference. So I called Adam and was told there was glitch in the systems and they made the error. So I decided to cancel the insurance and was told I would get full refund back without any charges. Its been a week since I talked to Adam and I still didnt get my refund back from Freeway insurance. I understand people make mistakes and things happen but if something goes wrong you need to stand behind and fix all the issues on time. Its called customer service, not con man who just takes the funds from customers. I would stay away from this company..

If I could, Id give zero stars. Agents alone in the office with no manager available. Incorrect dates even on the sign in sheet. I called to verify that I could in fact make changes to my policy (I purchased a new vehicle, and wanted to add it) I was told 2 times that it would be $100 to make any changes. Ok, no problem. I verified both times there would be no other charges until my next premium payment, as I had just paid it. I went into the office for the 2nd time today, and was told I needed to pay in full $60.94 before I could make the change and then have to pay the $100 originally quoted. When I challenged this, I was told you should have come in before five At no point was I informed to be there before 5, when the office is clearly open until 7. The agent refused to give me his last name or agent number, as he stated he didnt have to because he was not my agent Ok. Well, Freeway, you have failed. Your customer service leaves a bitter taste, and the training of your agents shows gross incompetence.

GREAT CUSTOMER SERVICE. GO ABOVE AND BEYOND TO GET YOU THE BEST COVERAGE FOR YOU.

They are very professional young people! Thank you jessie Ortiz for all your hard work and help.

Polite, friendly and i recommend it to anyone.

I arrived at 4:30PM but they were closed. Although in the graph indicating that work up to 5 PM

Fast great service!

Horrible service.

I love the service, the kindness and speed that Joanna attends, whenever she arrives there is immediate attention highly recommended 👏🏻👏🏻👏🏻👌🏼

Here in the office of Freway insuranse David Gonzales gave me a very good service, ask for it I recommend ...

Ask for David, always good service very kind thanks.

Thanks to freeway insurance and David. By opening helped and explained in my insurance and give me one. Good Coverage for my. Carriages Many. Thank you

Very good customer service the manager a person exelte your attention your kindness to customers the office very beautiful and very asiada as all professionals

Bianca! Thank you very much for your attention, was very happy for your service, and waited in the future to continue helping more.

I came for a budget for my 2 cars. Maria & Bianca helped me save money and find the best possible rate. If you are looking to save money, go to Freeway Insurance that can really help you save money. Thank you so much Maria and Bianca !!!!

Profecioles, kind.