This is a good gym to go.We signed up for personal trainer and every trainer we had they left with not a heads up and that wasn’t cool. We ended up with 3 different trainers less than 6 months which is really disappointing because every trainer have their own workout plans.Other than that it’s good.
Great gym! Plenty of equipment and free weights so you rarely have to wait for anything and the place is always kept sparkling clean. My only complaint would be that they have a hard time keeping personal trainers on staff. During the time we were using the training sessions we had four different trainers in about 9 months.
Great place to workout. The staff is A1. I wouldve given them 5 stars, but the music Sucks. You can bring your own headphones, but the Country music will drown your music out. Still a great place.
This gym has it all! Staff is very professional, answers any and all questions, and just overall AWESOME! This gym is definitely unique. I mean what other gym has a Cinema, where you can combine working out while watching a movie on the big screen?
Best gym Im been to. Love the employees and how friendly and energetic they are. Never a dull moment within the classes and they serve delicious shakes
THEY DO NOT LET YOU CANCEL!!! And the contract AUTOMATICALLY RENEWS each month for more than what you signed on with!! So not worth the money for this place. They do not work with you at all. I ended up moving- but not far away enough I guess so they denied my cancellation :(If I could give no stars I would.
Its the perfect gym! It has all the equipment you could possibly need and plenty of space for you to incorporate calisthenics into your workout.
The music is too loud in this gym, I talked too many times with guys who work here, they careless. Maybe the owner can see my comment and fix this. We don’t wanna listen to your music, I don’t have to blow my ears to hear my own music through my headphones; Most if not all are using their own headphones so No need for loud music this is not a club.
An all around great gym to go to. Plenty of equipment. People are chill, Employees are helpful and knowledgeable.
Edge Fitness as a whole is one of the better gyms around as far as cost/equipment/amenities go. I really enjoy the equipment as a whole, but the location is huge and is accommodating for a large amount of people. The staff here are also very nice and welcoming. Ive never had any issues with billing like some of these other reviews have claimed.
Clean, well kept gym. Staff are helpful and friendly. They’ve dedicated a full enclosed workout area for woman only which I think is great. I reccomend this gym to just about anybody.
People don’t join this gym it’s the worst experience I’ve ever had with any service in my life. They take extra money from your bank account and then when you try to cancel your contact at the end they give you the run around and make it impossible to do so. They are fast to take your money but once you want to leave they don’t help or work with you. There are so many good gyms in the area please try them before joining Edge
This gym is wonderful. They have a great amount of different lifting and cardio machines along with squats racks and free weights for all levels and fitness goals. They offer different types of fitness classes and even a kids center as well as a smoothie bar and multiple drink coolers. The only downside of the gym is that it is not 24 hours. Aside from that, I definitely recommend trying it out for only $10 a month!
Nice gym. Has NEVER truly been open 24 hours even pre covid. Either be open 24 hours or don’t advertise as so.
Had a great workout! Very friendly staff and clean environment. Thinking about getting a membership💪🏿
Amazing Gym! SUPER Clean! Awesome Equipment!
Id have to say so far so good. Appears very clean, staff is Normally upbeat and in decent shape which should be a staple to work inside of a gym, at some gyms you find it to be lacking but not at this one... the people they hire young & older, seem to look and sound the part which is very motivating. My close acquaintance has a membership, and Advised me to visit. Ive been allowed to visit with them multiple times without any pressure to join. Yet to feel any high pressure which I think is super important for a gym this is the first gym Ive never felt that at 👍👍. On each occasion I did not experience any members who seemed immature or childish, most people seem to have great hygiene.Grows: The music, it seems they try to play upbeat music which is great, but sometimes its just too loud LOL. And I can take some volume... but sometimes you cant hear yourself speak to your partner.The second area is a biiiig thing for a lot of the ladies... is a hip thrust machine, with the push to develop huge glutes being at the top priority for many in the fitness industry it seems this would be a staple machine now and they would have at least two or even three 🤔🤔🤔, to my knowledge they dont have one.., this is probably a major deal-breaker for many people. I know that my acquaintance is very let down by it.Other than those two things so far I would say this is a pretty upbeat attractive-looking gym. 👍👍
First time here new member and I love it. No luck alarms but on the flip side no over achievers and show offs. Great atmosphere and great staff no complaints on this trip.
Edge fitness is absolutely awful. Please, do not get a membership here. Honestly, its not worth it.
Clearly read the contracts and take it to someone that can be frank and explain all of the clauses, the staff will not explain the details clearly. They will try to get as much money from you as possible. They will also try to force their products onto you using your card on file and no signature. Be careful
They do not enforce mask wearing, and refuse to let us out of a contract that was signed when there was childcare available and also, no global pandemic.
I enjoyed the womens only area
Charged me $50 after I cancelled. Shady business practices at this gym. Highly recommend you go elsewhere.
This place is a whole joke. I tried calling to cancel my membership due to COVID and NEVER stepping foot into this gym, yet they are taking money from me monthly and they told me I needed a doctors note to cancel or I have to wait until March when my 1 year is up. Definitely would not recommend going to this gym at all.
I signed up for a membership last year, thinking this was going to be my forever gym. Over the last couple of months of reopening, this gym has gone downhill. I signed up with thinking Thursdays and Fridays were supposed to be open 24/7. I work 13-hour shifts and work a second job I only get time to myself a couple of days a week. I have been trying to contact the membership staff at the Westland location about my billing because your system was trying to charge me twice and they supposedly were trying to fix it and suppose to call me back but never received a call. I called them three times and been told I was supposed to receive a call about my membership to get it to fix. I was also promised with all the referrals on my account the I was supposed to get free months but never received anything. This company has become a joke since you guys have been back open.
Just joined last week, very impressed the store is very clean, everybody wearing masks, and complete wipe down of each machine after use. Looking forward to having the best abs for a 61 year old man!
Everything is a hard sell and a commitment. You should not be obligated to a 12 month contract unless you love to an area where there is no edge or provide a doctors note. Thats ao excessive. Even personal training requires 30 days notice to cancel. What a scam. There is something wrong if you have to force your clientele to stay.
This complaint is less to do about them, and more to do about their finance company. I wish they would find a better company, I called a week before my account was to be charged for that months payment to put it on hold because Im first trimester pregnant. they said okay, and everything was fine, but they still charged me. I called them to get It reversed, they did. But then two days later they charged me almost $60 for missing my payment + a late fee on top of that. Ive always enjoyed my time at this gym, but its really unfortunate that members have to struggle with this sort of finance issue.
Do not make an account with this gym. Very unprofessional and you CAN NOT cancel your membership. I’ve sent emails trying to resolve this but Haven’t got anything back.
Can’t go wrong with crunch. The staff is friendly and welcoming, the gym is a lot cleaner than most gyms in the area, and the equipment is well taken care of and still mostly new.
Really bad gym when it comes down to customer service and funds. They tell you one price but they pull more from your account. Not very easy to close out an account with them. When initial sign up I asked if I can do a free trial, the rep that I was dealing with said they dont do trials. All around experience was terrible.
Do not go to the edge fitness club they took money out my account during the covid, I havent been in this gym since the virus. I have talked with management on refunding and putting my account on hold till I free good to come back all they give me is excuses no I cant put my account on hold but they fast at getting my money. If your smart dont join or go to any edge fitness clubs.
Amazing facility. Motivating staff. Clean and safe
They charge your card whenever they feel like. Total scammers.
The worst gym ever I went here a few times from when open until 6 the gym was open and no one was working there and I called the gym no one pick up haven’t even gotten my gym card or assement
I am a avid gym goer. This gym is well managed and maintained. Staff is friendly and the membership fee is very fair.
I had signed 1 year membership with edge fitness center starting January 15, 2020. At that time we didn’t know about COVID situation. During March everything shutdown and so were gyms. Because of the COVID situation I didn’t wanted to hit gym since it was still spreading during September. I asked for a cancellation of membership but they charged me for 2 months extra. Since membership was for $9.99 I was okay with it. But for second month they charged me 50$ which is 5 times. When I called them about this they said it’s yearly enhancement or whatever fees which was never discussed. And the guy told me that it is for next year which they assumed I m gonna renew membership.Very disappointed with edge and I would rather prefer some other fitness centers. Never gonna go back.
WOW! This gym is more than IMPRESSIVE!I walked in not wanting to entertain the hype but the gym speaks for itself!So different and convenient!Not only was the gym impressive but BECCA was over the top amazing!!!She was informative and just a ball to be around! So nice!Just cancelled my Lifetime and Crunch memberships because I get all the luxuries plus more here.
Honestly a solid gym. Ive been to many gyms in the area and its honestly just a laid back vibe good environment
Its clean, I love the Edge Cinema (the voice and audio didnt match today... They were working on it though). My only problem is the lack of HI, welcome do you need any help. Ive gone up to the counter a few times to talk to people and expressed I was new. Not one person asked if I wanted a tour or anything. I signed up for the fitness assessment tomorrow but have a feeling they are going to just try and hard sell the personal training. I get a feeling this is a pressure point on them from corporate, sales wise. I really just need a tour and some machine tips as I am unfamiliar with the newer equipment. I got through by reading some directions but its nice to go into it with some confidence. I often see a lot of workers around and they are all friendly, are they allowed to help or just for personal training? I loved the yoga and the instructor. I just hope this will be worth my money and I get good use of the facility. It just all seems a little like they classed up a planet fitness, same stuff, nicer paint. I will still be heading to my classes and trying to learn the equipment.
Nice gym. Literally went once and then COVID happened. I can’t afford the expensive membership, opted to downgrade to the cheaper one. Turns out I can’t until my one year term with the gym is over in August 2021!!! I feel like I was mislead by the person who sold me the membership. He said I could downgrade if I decided I didn’t want all of the extras, but he failed to mention the strings attached.
DO NOT join this gym. They make it nearly impossible to cancel a membership and charge your card on file for stuff youve tried to cancel several times. You call them and they give you a run around and just continue to steal money from you. Save yourself the frustration and go somewhere else.
I hate this gym. The only reason I go is because they refuse to cancel my membership. They charged my card 102.00 at 2am and when I called they couldn’t do anything about it. I can’t wait to get out of this gym. I’m going back to planet fitness immediately!! I don’t recommend it. The membership is very misleading.
Staff is amazing, cleaning crew is amazing and constantly working. Gym it’s self is gorgeous, spacious and has everything you possibly could need. Kids edge is off the hook and amazing for kids and parents and women’s only area is great as well. Definitely not disappointed you guys did such an amazing job and it’s 24 hours during the week. Round of applause to the owners!!!!
Absolutely love our new gym. Been a member since they opened and both myself, husband and kids are very happy there. The coaches at the kids club do a great job with the kiddos even when it gets crazy busy in the evenings.I love the womens section in the back and use it daily. The refillable water stations are really convient and the locker rooms are really nice. They have a cinema which is very unique to this gym and a great option. The kids love getting smoothies before we leave. Some recommendations that i would make to make this gym even better would be longer kids club hours on the weekend. They close at noon, so no afternoon workouts for us on those days. Also, a few more elliptical machines in the womens section. Other than that, were extremely happy with our experience!
Great Gym but bad hours. They have the best equipment and its always clean and well maintained, but the hours are pretty bad. If you work weekends you wont be able to work out then.
Would have done 5 stars, but music to motivate a workout is less than pleasing. A variety would be nice.
ITS A SCAM...all they will do is lie to you to get you to sign up. Getting a membership here is like doing a deal with the devil. Im disgusted at how this place operates. So many hidden fees. I hope this place shuts down definitely dont need to be in business
They just charge money for no reason and they never mention that you will get charge or anything So unorganized.
Called about canceling me and my 14 year old sons membership due to covid and our health conditions was told that they need a doctors note to cancel our membership people are dying every day from this virus also they just took the the money from card without a heads up this place was a great place before the pandemic they are not understanding of the health dangers its all about the money. We wont be back my son loved this place he went every day we will find another place to work out at after this ends.
I am impressed by this gym. It is clean and the staff are energetic and GREET you unlike other gyms that I have been to. Their equipment is a wide range of machines. Showers/toilets/locker rooms are well maintained and kept clean. The lockers are on the small side but it works. Overall a thumbs up from me.
Disclosure: THEY WILL NOT LET YOU CANCEL, all they want is your money and it is EXTREMELY HARD TO CANCEL DUE TO THE CONTRACT. Do not go to this gym.
Nice planet fitness. Very clean, and proper management. Lots of gym equipment to use.
I like the gym and it layout. Staff seems friendly but Id say less than half actually know true personal training information or are knowledgeable in the gym. Only 3 star because I have spoken to multiple employees including the GM about issues with my rewards and referrals still not being given to members. The times for the kids area is rough, especially if you would like to work out on the weekend. Lets see some improvements and Ill revise my review.
I was helped By David, and let me start off by saying he has extensive knowledge about fitness. I explained what my fitness goals were, and he knew exactly what I needed to do in detail. He’s very Informative. Furthermore, it’s good when someone will go over and beyond to achieve customer satisfaction. I was very pleased with his help, and look forward to obtaining my fitness goals!!
Sales Advisor/Personal Trainer David James is simply amazing! His professionalism is through the roof. He answer all my questions and went above and beyond to ensure me that joining Edge Fitness would more beneficial for my fitness goals than my current gym. Thank you so very much David. I’m referring everyone to you!
I sign up to have a good good experience but i end up having bad experience, i called to pause my membership at the time of pendamic, but didnt paused it, it keeps going and charging my account, again i called to cancel my membership on December, and i gets charged for January .i dont recommend this gym .no one to talk to.
Facility is CLEAN and well equipped with the tools you need while on your fitness journey whether you’re working out alone or with a trainer. Big thanks to trainer David who is awesome and also very knowledgeable when it comes to workouts and meal plans for the destination of fitness you want to reach. I highly recommend him if you need someone in your corner to give you that extra push & He also informed me of a GREAT deal at the time of sign up !! Thanks David!
I joined this gym for the sauna, its still closed and la fitness sauna is back up....come on edge fitness whats the problem???
Ive been a member since the second week of January and so far I really like this place! A lot of equipment, the staff is awesome and knowledgeable, protein shakes are killer, locker rooms nice and clean. Highly recommend
Called couple times to cancel since I signed up in Nov 2019. And now it’s almost a year. Then they said it’s not about 1 year it’s actually 12 payments, and since the gym was closed for covid, I would have to wait for another 6 months till I hit 12 payments. I also moved away from Westland and it’s further away from what I can do everyday.Misleading info was given when I signed up.Want to cancel my membership
Nice new gym, signed up months before it opened. Not a fan of the layout. If I want to grab a small BB or some DBs to do some stuff next to cardio machines/weight machines to create my own interval training the free weights are far away. There are no accessible mirrors to watch form, near the cable machines, weight machines, or turf area, only in free weight area. I like the cinema room the best, but there were only 4 ellipticals in there-at least 1 was usually broken. May be going back to CRUNCH, as Edge has NO heavy bags at all. Group class rooms require a card swipe to get in, so rooms cannot be used when there are no classes going on. Never tried the Shake bar, overpriced, very calorie heavy for something I would drink post-workout. Have not been in since pre-covid (feb).. current hours are too short on weekends especially. Invested heavily in creating a home gym.
Everybody I met at the preview center today was super friendly, but I’ve got to single out Colin for being so helpful in getting me all set up today. Even before I met him, he reached out with tons of helpful info, and made the sign up process a piece of cake. Thank you so much! Can’t wait for the doors to open!
Great gym!!! Super nice staff especially mike, thank you for all your help. So looking forward to this gym opening I can already tell how great it will be. Highly recommend!!
Worst customer service ever! Tried to cancel do to my wifes health and even had a doctors note...they reviewed it and declined it! Said she cant cancel unless she had a loss of a limb or became unable to walk?? Are you serious!!! disgusted!!
You can get yourself a
I am so excited to start working out at Edge! They have a great team and Colin signed me up! I look forward to working with Colin and the team to reach my fitness goals. I would definitely recommend this gym!
My experience has been fantastic. Everything Ive seen and heard of Edge Fitness is the kind of gym Ive been waiting for. Its even more exciting when you have a employee like Colin M. HYPE it up and make you feel even more excited and looking forward to the Edge Fitness Club opening in December. Thank you Edge Fitness for coming to Westland.
***UPDATED - I just met with the new general manager Daniel. After learning what transpired with prior management Daniel went out of his way to make certain that my concerns were hear, my opinions respected and the situation was resolved. I greatly appreciate him taking the time during a busy day to meet with me to resolve the only major negative I had with the Edge (music aside!) Daniel, thank you and you have my respect for your professionalism as well as being a man of your word.***I will start with pros of The Edge first in this review. The center itself is spacious, clean and bright. Excellent variety of cardio equipment, weight machines and free weights, including and Olympic area for squats and dead lifts. The cinema is a nice touch as is the sauna. The staff is generally friendly. The music blaring all day is not what I would consider workout music (frankly it sucks!) but that is what headphones are for.Now the cons and this is where I guess the buyer beware warnings come into play. ASK QUESTIONS BEFORE SIGNING UP!!! I was one of the first to sign up before the center actually opened after taking the tour. They offer three contract options, sadly all for one full year with little to no way to get out of it. I can deal with that, however when I talked to the rep about the middle contract option that offered, what I was told were unlimited classes (I was not informed that some has additional fees), tanning etc. I was informed that if I did not like the option, or used it as for the classes, etc. I could downgrade to the base package. Armed with that information I did sign up for the middle package and tried it for a few months. When I noticed that most class has additional fees I inquired why and was advised it was due to it having a personal trainer leading it? Wait what? Shouldnt all classes have a trainer or someone who knows what they are doing be leading them? I WAS NEVER TOLD AT SIGN UP THERE WAS ADDITIONAL FEES FOR CLASSES!! Well I inquired on downgrading my membership since I was told I could however there were additional charges to downgrade! At no time during sign up was informed it would cost me about $50 to do so!!! This is very disappointing to me and is a major reason for the low star ranking. I will make sure to tell anyone who asks me for an honest opinion on this gym this. I wont tell anyone to stay away however I will warn them of this! Remember ASK QUESTIONS BEFORE SIGNING UP!!!
When going into Edge Fitness Club David James was very informative, professional, great customer service, and a great help at this new location. David also took the time to give great recommendations and fitness options (opinions) to enhance my fitness lifestyle. After speaking with him, he seem like an amazing fitness influencer.
Atmosphere wonderful staff. Friendly, open and honest about what they can do for you without wasting your time. Beautiful facility
Buyer, beware. This place is running a scam. We were interested because of the kids program set up. 1 month after signing up they discontinued how it runs. I calked to get help, they said you have to come in. So I go in. now I asked to cancel because of this. They say sorry its 1 year commitment. Everyone you talk to gives s different story .This is a low class place STAY AWAY
Love The Edge, finally a place to work out that I can take my kid without going bankrupt. Great workers in every area, smoothies and great and healthy, and everything is kept super clean.
David James is a outstanding and awesome trainer not only is he very knowledgeable about the field of fitness he is very direct when it comes to your personal goal in life for the human body. I have been working out with him for years before Edge fitness and I would recommend him to anyone out there that is serious about a happy and healthy lifestyle when my wife and I joined this gym it was one of the best Decisions made, we love it.
My wife and I signed up with all intentions of going to they gym. But some unforeseen circumstances happened and we’ve never even set foot into the gym. So we are trying to cancel our contract which they say it’s not possible except for 3 reasons which we don’t fit into. Plus we were misled by the people that signed us up saying we would be able to cancel if we didn’t use the membership. For god sakes it’s a gym membership, I’m not dissolving a Fortune 500 company. I just feel this is ridiculous and it would be easier to foreclose on a house versus gettin gout of a gym membership.
Beware! You CAN NOT downgrade your membership or cancel it unless you have a doctor’s note. They don’t allow you to, and they don’t tell you about it when you’re signing up. They are very misleading about the membership. I really want to cancel my membership with them. I hate this gym.
Just signed up. I want to thank Colin for singing us up he was very informative and answered all my questions he made the sign up process easy unlike the other gyms ive been too ( *cough *cough down the street). Thanks again!
Dave gave us a tour. He was great. I cant wait to get started here. The place is AWESOME!!!
To be honest I felt like I was a little Miss lead. I plan on working out here because I’m kind of stuck here now. The people are really nice here though.
I met with Colin Mullens to sign up for a membership. Excellent guy, he broke everything down for me and help me picked the best package for me! It didn’t fell he was selling me a membership but more like a spot on the team. All around this gym looks great and the employees seems very hype and excited to help out their member.
David James is the best trainer that I know. Switching over to edge fitness from Planet Fitness that the best choice ever this edge fitness has so much more to offer
Edge fitness is an outstanding fitness club plus working with David James on different workout plans made a big difference for me.Plus Jenna makes the best protein shakes!!!
David James made a big difference in my lifeHe is one of the best fitness trainers I know,I lost so much weight working out with David, The work out plans he gave me work on all my problem areas and more I burned fat while Building muscles, I can honestly say he’s the best and he don’t give up on you thank you David James for helping me reach my goal in fitness.
Mikhayla was super helpful. Told me all about the gym, and motivated me to start my fitness journey. Would definitely recommend!
Was over crowded couldn’t get on a machine. Locker room was not clean. I was so excited for this gym to going to check out other options like lifetime or la fitness
Good Covid safety precautions in place.
The trainers are very expensive. $339 once a week though they are offering 50% but this is just for 1st month from second months onward it will be $339 and also they are not giving option to take just 1 month forcing for 2 months. Planning to cancel the membership because I need trainer.
Cleanest Gym ever!!!!
After Contemplating on the gym options of LA fitness, Planet fitness, and Powerhouse; David James help me make the best decision. He was very informative and showed patiences with explaining things throughly and in a language I could understand (language meaning: I am new to working out).Thank you David and thank you Edge Fitness. You guys should be thrilled to have a gentleman like Mr.David at your establishment.
Colin Mullins is amazing. He’s so knowledgeable, friendly and helpful. Can’t wait to start my journey at The Edge!
Their hydro massage beds are more private than other locations Ive been to and its extremely clean!
Well ive tried to cancel my membership for over the last 3 weeks if not longer .I no longer work in the area and was told we could cancel it because I live in woodhaven and now I work on the east side which is 45 min or so away from me. Ive called a few times and no one has returned my phone calls.
Easily one of the best gyms around. Friendly staff, great equipment, clean.
Great Trainer. Always Available. Never Let Me Down.
Michael H. Is fantastic he was awesome helped my brother, significant other and I with everything edge fitness took care of us he was super nice too my lil girl also....
Awesome gym, great equipment.
David James is a very knowledgeable and a hard working trainer, he answers all questions and makes very good recommendations on what will work for you to achieve your goals.
Wonderful and clean place and staff members are wonderful people and everyone is so nice and wonderful I would recommend everyone to check them out. Its a big place so much to do there
Thank you to you Fay for signing me up it was great talking to you thanks for the advice I’ll see you around !
The facility looks like it will be very nice. And big too.