I have been going to this shop for almost a year. Have spent so much money on customization in all aspects of my vehicle and for general repairs. They always get me in and out right away it’s crazy. They are also very kind and I highly recommend this place if looking for an honest shop with quality service. Will be coming back.

I stopped by on my way home from work for an emergency tightening of my lug nuts and they took care of my problem expeditiously even though I am not a regular customer of theirs. Garage looks very clean and well organized. I would highly recommend this business to anyone in the Westfield area!

Peter a awesome guy to work with highly recommended. Thanks Peter

Friend bought a hyundai a few years back from them, gas cap light was on and was to be fixed before the sale was complete. fast forward two years we have to go to emissions again and it fails for that light being on, i take apart the gauge cluster and find tape over the light, light was on during test drive so the tape wasnt there at first... Thanks guys incase your tech still works there and wants to know the car had the wrong year wiring harness in it but dont worry i figured it out.it was a 2010 black 2door hyundai accent purchased almost 4 years ago on the date of this review, nobody else has worked on said car since buying it from the shop i do all my own repairs for my household, which is why i found the tape over the light VERY concerning. after the test ride 4 years ago i asked for them to fix the cap light, the passenger side window switch and alittle plastic bit plastic in the center of the dash. probably would have asked for the shop to fix it again but the tape INSIDE the gauges was so unprecedented that wasnt even an option. Also car was registered in CT not MA but bought in MA as far as i know there is an emissions waver in CT not sure how it is in mass but i always assumed you either did that or illegally swapped the ecu into another car.I just cant understand how else the tape could have gotten INSIDE there, light was on for the test drive, off for the sale and nobody else has touched the car in that respect since, did you maybe sub the work out to another shop?

Super mgt. Great crew working respectfully on my Subaru for oil change. Later returned for Inspection Sticker, Greg did a thorough check. Owner gave me good info on air filter replacement. My recommendation is all good!!

They fixed our car for much less than we expected and we are very happy with it.

Very friendly & polite. Probably one of the best auto service shops I have been to, and that includes dealerships. Service writer could not be nicer, and when I spoke to the mechanic I was especially impressed. Service was awesome and the price is quite fair. I highly recommend Brothers!😁

Had a huge problem with 2017 dodge ram 2500. The motor mount failed, the turbo crushed the transmission oil cooler line. Thought that was the end for the truck. With the help of Alan, and his very professional mechanic Mr. Jimmy. Got the problem solved diagnosed and fixed in 2 days time. And wasnt expecting the price to be so good. Hands down the best automotive repair shop in all new England. Would recommend even if you from out of state. Amazing customer service and flawless communication. Was so impressed that even asked for them to change out water pump, belt tensioner, and idler. They did all this in only 2 DAYS. Unbeatable service. Would recommend to anyone that has any issue.

This place is awesome! I just bought my 3rd car from these guys. Peter is amazing

I went to my dealer to have a diagnostic done because I thought I was having transmission issues. They gave me a quote of $2000 with a list of things to do BEFORE they could diagnose the real issue. I thanked them and said Im going to get other quotes. I came to Brothers from a family recommendation. Alan was who handled my quote request. He was very professional, detailed in his explanations, his mechanic explained why I didnt need a lot of the work done and was able to bring my total down to $768 with a coupon of $25 deducted as well. I had my front hub and bearings replaced and 2 filters replaced. I went in at 9am left it there and got a call around 530 to say it was ready for pickup. My car sounds and feels good again without the grinding noise. Quick easy and great service. I will absolutely be going to them again.

They were quick to make an appointment for me, and also got right to work on my vehicle with quality work, will be coming back!

Always had great service. Had an oil change and they charged me $246. Ive always paid around $125 with them now all of a suddenThe manufacturers change oil so they went by what they said. I have no problem with that but they should have called me and said the oil change is going to cost meAlmost double than what I usuall charged. He said he could credit my card if i thought that was fair. I told him its up to him. He didnt credit my card. I will do my own oil changes from now on. Time to look for a new place to bring my cars. Im sure they dont care at all.

Best service, nice people. State Inspection today.

Had my check engine light come on unexpectedly which left my truck in horrible running condition. Called brothers and Alan got me in right away. By 4:30 the truck was diagnosed and fixed. Great work guys

Very nice and knowledgeable guy with a good mechanic team. 10/10 would recommend

Pete was very friendly, and honest. Also he wasnt pushy and let us look at our own pace and talk without him hanging around like they do elsewhere. All in all a great car buying experience

I found a car online at Brothers and traveled a little ways because it was the right price for the car I was looking for. Working with Peter was great. He made sure the car was delivered the way I wanted it and was very accommodating. I would highly recommend buying a vehicle from Peter at Brothers.Update 2/21. Bought another car from Peter at Brothers. Had a great experience. Peter held true to his word and I am very satisfied. Brothers is a very good place to do business with and I would highly recommend, again.

Great service here. Bought a 11 year old used Buick & level of professionalism and service mirrors that of a new car dealership. They have their own service dept w/ ASE certified mechanics, take care of registry & everything. I am a former used car dealer myself & this is where I sent my own 70 year old mother when she was looking. Peter is great to deal w/. 5 out of 5 stars all the way.

Love this place for lots of reasons: sharp/certified mechanics that explain what the problems are; and provide supporting documentation (educational); simple scheduling; dog friendly environment with an awesome waiting room - coffee and classic music and more while you wait. Alan has established a nice, clean operation. I highly recommend Brothers for everything from oil changes to major repairs.

Treat u very good and will help u anyway they possibly can

We went to Brothers car care a couple of weeks ago and met Peter, we saw a few cars online and wanted to see and drive them. Not knowing us and after his short explanation of what he did for business, he let us drive all the cars we wanted and to take as much time with each of them as we needed. He didnt hound us in any way, only to answer the questions we had for each vehicle. In fact he doesnt employ a salesman. What a great experience for shopping for used cars. He was completely up front with us and we bought a car from him before leaving. We recommend the business to everyone who is looking for a reasonable car for reasonable dollars. Heidi and Ken

Very good place. Friendly Staff. Would recommend to anyone I meet. Amazing service. Amazing people. Very polite. Will help out with anything. Best pricings for repairs.

Amazing, awesome thanks, thank you. Pete Gallagher is a gentleman! Need a car or truck, go, enjoy the experience!

In the end they make sure that the work is done right and that youll be happy. Their work is guaranteed. Alan is very nice and was a pleasure to work with. While I forgot his name I want to also thank the mechanic that worked on my truck today he was very nice and made sure all was well with my truck. Thank you.

Excellent customer service. Very happy with the work they do. My wife bought a 2000 Camry here and its been a great car for her. Cleanest shop Ive ever been in.Highly recommend for buying a used car and repairs.

Just had my springs and shocks replaced. My truck feels like it is brand new again!! A big thank you to the team at Brothers!!!

They were super nice and helpful 10/10 recommended

Excellent service!! Had my car in and out very quick, everyone was super nice and informative. They even took pictures of what was wrong with my car to explain to me, prices were great and did a great job on my car. Definitely would recommend!

Good and people. Good service.

Brought car for routine inspection and oil change. Brothers shop is clean and professional, and they did a thorough job. Big step up from most franchise repair shops! The slightly higher price is well worth it (and thats coming from a college student.)

First and foremost, the customer service is above and beyond any repair shop that I have been to in the area. The owner Al, took time to hear what my vehicle issues were and sent a mechanic to investigate the issues. I left with a detailed estimate of what was needed. The vehicle was repaired and I had it back in less than 24 hours from when I dropped it off. Upon picking up my vehicle, there was a list of other issues that the mechanics had found while working on my car. No surprise changes or unauthorized repairs. I will certainly return here for future repairs on my vehicles. I highly recommend Brothers. You get what you pay for.

I recently got a quote for service from the dealer of the manufacturer of my vehicle and then went to Brothers for a second opinion. They didnt feel I needed ALL the work the dealer was recommending but the work they agreed I needed, they quoted me 30% less than the dealer. They thoroughly explained everything in great detail as to what my older vehicle needed for service and what to watch out for. Nice family business and pet friendly :) I got courteous service, in a timely manner and they are very contentious of ones time and money. I highly recommend Brothers for ALL of your automotive needs.

Customer service was great. The technician made it a point to physically show me exactly what my vehicle needed. The appointment was quick and priced fairly. I will be returning for future maintenance!

Bought two cars from here. pete gives you only the best deals as well as a good experience during the purchase

Very friendly and knowledgeable. Bought and got my car service there. Alan and Frank are excellent! And all of the great mechanics in the back. They make the wait not a drag by having a coffee/tea/cocoa machine, water, and allow you to stream to their Chromecast on their TV to watch what you like! The waiting room is a treasure trove of vintage car, car repair, signs and 50s memorabilia. I havent even gotten to the service. Best rates around, 2 year/24k mile warranty that covers the part and labor. Alan and Frank explain in lamens terms what they are doing and include print out diagrams to show everything being done. They even go above and beyond. Had my car towed on Friday at 2pm, mind you the Friday before New Years weekend!! I needed it for that weekend, and they stayed an hour and a half after closing to fix it. They left the keys with auto sales that is open Saturday morning to pick it up and allowed me to pay over the phone. If that isnt going above and beyond to help and be understanding of the customer, I dont know what is! Thank you so much Brothers for the excellent and stress free service, kindness and understanding. You have a life long customer and I will recommend you guys to everyone who asks if they need their car fixed or a great used car.

I have been going to Alan and crew for years. They have never let me down, whether working on my truck, my daughters Prius or even my trailer. I know I can always count on it being repaired right the first time and at a reasonable price. I would never go anywhere else.

Hey guys, had my brakes done and shes handling like a dream. Thanks for many many years of great work. Highly recommend these guys!!!

I used to think these guys were honest and reasonable. Now I realize they were taking me for a huge ride and I wasted my hard earned money by continuing to trust them. Just a small example is when my truck failed inspection last year for the E brake and they “fixed” it, yet it failed for the same very thing this year. My truck had body and frame rot and they never told me that. I replaced a radiator just last year. If they had been honest, I would have put that money towards a vehicle that was going to last me more than a few more years. Not to mention when they replaced the radiator, they somehow forgot to seal the transmission and It was leaking all over the place while I was driving. I wouldn’t recommend them to anyone and I will never go there again. Btw, the auto sales attached to them is totally shady. That is where I got the pos Trailblazer that lasted 2 and 1/2 years and isn’t worth fixing after we paid $6,000. to purchase it. Never again.

Very nice gentleman, very helpful. I did not purchase here but they were very helpful and told me in detail about two cars they had that I was interested in. Returned my call very quickly.

The people at Brothers are super helpful!! My family visits them frequently with all of our cars and they are always timely and accurate with their repairs. They dont overchanrge and will show you exactly what they did in easy to understand terms. Honest and kind people with quality service.

I feel so comfortable with the shop and employeesThey give you a picture of the work they did plus explain details to you.They are honest and fair in their pricing.

My daughter went to Westfield State and Brothers helped her out when her car had trouble. Service was done right and priced right. They took the time to explain to both my daughter in person and Dad on the phone what was needed. Thanks!

We always get good, reliable service here. I have recommended them to family and friends in the area, and will continue to do so. A good mechanic is a great thing!

Super fast service, not pushy at all. Theres a coffee machine in the waiting area. Everyone is really nice.

Great people, great place.

Great variety of services

I wouldnt even rate 1 star. I brought my car into them and they stole my dipstick, now I need a new one. They scractched the side of my car and its a bad scratch. The customer service sticks. I will never recommend Brothers to anyone and I will never go back.

Im from Boston, I was in Westfield visiting my family when my 06 Chry T+C started blowing white smoke out the exhaust, I was recommended to Brothers Customs on Union.Brothers took there time figured out the problem and solved it.I was impressed by how they explained the issue and gave me a visual of work done. They are honest which is hard to find with mechanic shops these days. Its all about the money and not service but not Brothers Customs they even care enough to call you to check how the car is driving after repair, thats excellent customer service in my book. Ive driven back n forth from Boston to Westfield several times already over 600 miles and I gotta tell yall Im very satisfied with service I will definitely return to Brothers for service and repair and I recommend everyone to stop by. If your gonna spend your hard earned cash getting your car fixed have it repaired correctly head down to Brothers Customs on Union and speak with Alan.Best of luck, happy driving!08/22/2018

Peter at Brothers, is off the charts, the best dealer I have ever done buisness with! Peter showes pure dedication, loyalty and the best customer service towards the customer, not only for the vehical but for a real person to person friendship. The amount of dedication towards making my vehical safe and free from issues that he assessed on his own, showed me it was not just about selling me a vehical, but by showing how much he cared about the safety and reliability for my family. Its such a breath of fresh air to be able to trust such a wonderfull guy like peter, and I will forever share my experience, and send friends and people I meet along the way to brothers to meet Peter, and enjoy the experience I did. Thanks again for everything!

Great place to fix a diesel.Little story: This past spring our 2014 Ram 2500 started losing power to a point where it wouldnt go faster that 50 on a highway with rpm as high as 4k. To make long story short - 2 months of towing it from shop to shop, from dealer to dealer, many many uber bills, and $2.5k later a friend recommended Brothers Auto Sales. After bringing it in there, they were able to pinpoint the problem by evening (about 5 hours) and a week later the truck was as good as new at a fraction of a cost that we already spent.5/30/2018 Update:Still the best place to get a diesel fixed! Little long story:In November that same trucks (2014 RAM) transmission went... we got ourself a reman transmission from LKQ, had a mechanic start taking the old tranny apart, but then he just refused to work on the truck, and we had to tow it to Brothers. Well, they took it in, finished pulling out the tranny, installed the one that just came it... Sounds like a good story right? not, the tranny was faulty, it had no reverse after the first 36 miles. Well, LKQ sent us a new transmission, and these guys took the first one out and installed the new one only to find out that it was faulty as well. So, they took the second one out, and had put in a TON of effort to have LKQ send another one. Well, after they took out the 2nd one, and put in the 3rd one, it turned out that that one was faulty a well.. Coincidence?LKQ started to accuse Brothers that they never exchanged the transmission, and that they were doing somehing wrong, and this and that, but The Owner has a system in place where EVERYTHING is documented with visual proof (pictures), emails, notes, support disagnotics, which I am really grateful for, because at one point LKQ started accusing US that it is the TRUCK that is ruining the transmissions... WHAAAT?! and if it wasnt for the detailed documentation provided by Brothers we wouldnt have been reimbursed by LKQ for LKQs faulty batch of transmissions.So, then LKQ sent our truck to a trusted transmission shop, who just proved that Brothers had done everything right, and it was in fact a 3rd faulty transmission.

Even though i have to travel to the other side of westfield, i prefer BROTHERS. i trust them.....they explain everything in detail that my old vehicles may need.

Great people to do business with

Great family run shop

Great place honest people

Great crew and attention to detail!

As always: friendly, helpful, courteous and competent!

My favorite place to stop by and get everything my car needs

Very bad customer service. I would never go back

Best place

Hardest inspection ever

Good