A lady in training there was so nice and very helpful she was so sweet and made my day so much better. She helped me very well and with a big smile she was very nice and sweet.

Although this credit Union has decent policies, their staff, (at least at this location) are legendarily slow. Plan to spend at least 30 minutes for a simple transaction, whether lobby or drive through, even when not busy. Its mystifying, its almost as if they do it on purpose.

They are slow. Been there a few times and no one is ever paying attention to the drive through. Pushed the call button and they just look at you and continue talking to the other bankers. Even when there isn’t a line or anyone in the lobby.

Not this branch in particular but the entire bank is atrocious. I asked them for the entire payoff amount on my loan and gave them that amount. Wouldn’t you know it they have been calling me telling me I still owe on the loan. When you ask for a payoff amount they are supposed to tell you what you have to pay in order to close the account. I will strongly advise everyone not to use this bank because their call center staff don’t have the brains God gave a watermelon.

Called and spoke with Isaiah and he was incredibly helpful and informative!

I love banking with University Credit Union. They are always so helpful and I rarely have issues. This branch is the one most convenient for me and I never find it to be an issue.

***AVOID AT ALL COSTS*** I opened a HELOC with this institution as they advised me it was a NO FEE financial product. I never used the loan, and after many years I decided to close the account. Upon asking to close it, I was told I would not be charged a fee. Then, when I did close it, low and behold there is a $200 fee. They admitted they lied, but said too bad. This came straight out of the VP of Lendings mouth. They are liars. DO NOT DO BUSINESS WITH THEM.

They let your money be taken and don’t even have a way to get it back. I lost $333 that was in my savings because of them. They said they could open a non fraudulent dispute which could take 120 days!! You can never trust banks no matter what even if they are a credit union.

Worst experience I have ever had at this credit union, which is something very strange and unlike this location. I waited for a debit card to print for 15 minutes. SHANNA was very kind and gave excellent service.

If I could give negative stars I would literally everything Ive done to be responsible and make payments early has back fired. I call three times on July 7th and once I managed to talk to a real person I was assured that my payment would not be double charged guess what I look at my bank account as of July 25th to find that not only was I double charged but they put me in overdraft and didnt send me a single confirmation of payment email or anything they only way I knew was because I looked at my account. This had happened before back in April i can honestly these people dont know what the hell they are doing and i have never met a more untrustworthy organization in my life.

Ive been very well taken care of by the credit union over the years. Keep up the good work.

We just opened an account with them. They were very friendly and very helpful. On occasion there is a long wait to talk to a banker. Overall, were very pleased.

Ive had the greatest experience here! The teller was incredibly sweet and helpful, and the loan officer I worked with was such a sweetheart and did everything she possibly could to help me, while providing multiple different options for me.

I had an auto loan with this bank, I mailed in payments every month thinking they were being applied to my account. They didnt receive 2 payments since September and charged me multiple fees. When I realized this due to a letter i received in March and called upset that I hadnt been notified they offered to waive 1 late fee out of 6. I asked to speak to a manager who proceeded to imply i was a liar about not receiving notification. He then called me a brat. The email I received when complaining about this implied that because of my actions it was ok to treat me unprofessionally. I am a customer, upset about fees and reporting on my credit when I didnt know there was a problem with my account, I may not have acted in my normal fashion due to being upset, but I wasnt rude until the supervisor Christian called me a brat and I think anyone in the situation i was in wouldnt have been nice after that either.I called on 2/2 asking for my balance, had the bank wanted me to know I was past due that call would have been the opportune time to let me know and fix the problem.

I dont think the service is worth the inconvenience. I should be able to deposit money after hours but no. Im seriously going to switch banks

I love going to the Jordan Valley branch, they are all extremely helpful when I go in. Whenever I have an issue and or problem they get it taken care of in a timely manner.

Great customer service! The branch manager is amazing!!

Friendly staff, good fast service!

They are HORRIBLE. If I could Id give them negative 5 starts. What they did to me was so illigle and they dont care about their members.

The branch manager and employees helped me out of a financial jam and I am so thankful...

Thanks for helping me out of a money bind.

I really enjoy banking here!

Freaking ridiculous service just sat there for ten minutes and didnt get helped at all after they told me to take a seat and they proceeded to help 4 other customers

Love these folks.

This branch really seems to care a lot about me.

Wonderful experience on my loan