We are not new to Discount Tires, but this was our first time at this new location. We came in about an hour before closing, with a damaged tire. They were busy but assured us they would take care of us before closing. They did a great job, and no fee for removing a screw and patching the tire. Awesome service!!
I will not go here. I called looking into pricing on getting some BFGoodrich A/Ts install on my lifted Pilot and the associate there literally made fun of me for wanting to do it. Uhh I think those tires will be a little to rigid for your pilot You want to put BFGs on your Pilot...I believe his name was Allen.Completely unprofessional
This place never lets me down. Whenever I need new tires, or even just want to check my tire pressure, this is always my go to. I truly feel like the staff here want to help you get the best tire that they got, for the best price. Phillip has helped me and my family on multiple occasions, and we really appreciate his kindness and effort to make sure we understand exactly what we are paying for. Definitely go here!
These guys are always great. We have bought multiple sets of tires and rims from this location and their service is always very good. Always professional and I dont feel like I get ripped off (most places tend to rip off women!). I also love that they are following CDC guidelines for COVID and are still requiring and wearing masks. These guys will always have my business. Thank you! (2011 Toyota Tundra Platinum, lifted with KO2s)
Not a fan of this location at all. I have always loved coming to discount tire for how they treat customers the good prices are just a bonus. My time is valuable and if you do not treat me how you like to be treated then I am out. I will never be back to this location ever. Dakota was the gentlemen who helped me for a flat repair I pulled up he did everything by the “book. Inspected my car, got the mileage, tread depth everything he was supposed to. Told me the car would be done within the hour at 10:45am. Cool right no big deal so I walk next door to get breakfast took about 45 minutes saw my car had not been moved shops get busy it happens right? 12:15 comes around my car has still not been moved I ask what is going on they say oh yours is one of the next ones up should be another 30 minutes. My car was pulled in around 12:25 and I left the store at 12:40 one hour late after my initial “will be done within the hour quote” yes I know stuff happens you get backed up but no one called me to let me know I was delayed no one came up to me in the show room after I came back from getting food and asked what I was waiting for or needing. Waiting in the show room for an hour by the way. This customer service is poor, not like it used to be. I always wondered why the manager turnover rate has jumped over the last few years and today my question was answered. No one else in the showroom was talked to or given updates about their cars either. The two guys up front just talked about ksl and cars etc not once was any customer waiting checked up on. I will never be back to this store I will try again at another location and if that experience is the same I will never do business with discount tire again. From a once happy to work for and with discount tire employee and customer now having second thoughts.
Very quick service with great customer service.
Love this place! Very fast, very professional! Highly recommended!
I get my summer/winter tires swapped out here and the employees are always friendly and helpful. Doesnt help too, too much to have an appointment for the tire swaps but I guess it doesnt hurt to just set one either. The employees, so far, have been careful with swapping my 19 tires twice a year ($21/tire) and have been helpful with their services.
This place is the best. The people that work here are very friendly and helpful. This location is always clean and the coffee/water area is well stocked and tidy.I buy all my tires from discount tire and they have never failed me. I love the email reminders for rotation and air pressure. It really keeps me on track and has really prolonged my tires.This location is outstanding and I would recommend it to anyone.
Anthony over there is great. Really went out of his way to help me. Saved me a lot of time and headache. You guys will get my business because of people like him. Thanks
2 lines, so it says out front. I proceed to pull into the right lane, getting tires rotated etc… another man pulls in the wrong lane, they’re aware ive been waiting. Dakota I believe his name was proceeds to check him in, in front of me. Ignores the fact I’ve been waiting in the right lane for the exact same thing. They pull his vehicle in. I myself actually have to go find someone to help “Dakota “ is aware I was first and waiting. Doesn’t matter. I am told I’ll have to wait a hr while they service his vehicle first. Must of been his dad or something silly. Don’t go here fair service is not their style.
Really enjoyed my experience today at Discount Tire. Phillip was very helpful. They got me in a little later than my scheduled appointment time, however they finished the job right on time and according to plan. Good job Discount Tire.
I’ve been a customer of Discount Tire for 14 years and I’ll continue to be a customer as long as they continue to treat their customers the way this store does. The staff is friendly and always willing to help. They are very knowledgeable and they were still able to squeeze me in without an appointment. Their tires are good quality as long as you get them rotated and serviced on the recommended schedule.
About a month ago I hit a very large boulder which destroyed my rim. I took my car to Discount Tire to see if they could fix the rim. It was too badly damaged. I needed new rims and tires anyways so I decided to go that route. They had me in and out the door within an hour with new rims and tires. No appointment, I walked right in and was helped that fast. A few weeks later I ran over a nail and my tire was flat. I took it to discount and because I had paid for the extended warranty and they were able to have my tire switched out in a few days since they werent able to patch the tire due to the nail placement! They even paid for the warranty fee since it happened so soon after I got the tires. Phillip and everyone there was so extremely kind and helpful. It made a very stressful, scary experience feel okay. Thank you to the team at Discount!
Great. They are efficent and fast. Explained everything. So much better the the O company. Thank you
My first visit didnt go too well. I never got the employees name; tall older man, tried to tell me that I was in the red zone with my tires and needed new $140 tires. I passed and had my brother double check them (a mechanic/car guy) and was told they were still good. I just needed a tire rotation.Two weeks later, I go back in, same guy sets my appointment. When I arrive, Phillip was the guy to help me out this time, said my tires will be good until spring, got my rotation going instantly. He was super friendly! Making it a much easier experience.I can tell you guys have good employees, but a few of them need to learn that satisfaction for the customer comes first, not for their paycheck.
My experience here was wonderful!! The staff was all so kind to me. I was in and out quickly with 4 tire replacements. Isaac was kind and very helpful, and Jaden and John went above and beyond for me. Stellar customer service.
I pulled up to the lane that says to check in, a few minutes later someone come out with a very negative attitude. I apologize explaining that it was not clear if someone came or I had to go inside. I told him I had a repair this was about 20 minutes before closing time. He said he did not have time and I would have to go back tomorrow. Horrible service and unwilling to help. Luckily Les Schwab is down the road and they took care of me.
Me and my wife have been going to discount tires for years. They have always been very professional and very competitive with pricing. They do stand by the tire warranty. I had bought aggressive tires for my truck and a couple months later I ran over a lag bolt destroying the tire. Luckily I had bought the extra warranty. They replaced both front tires no questions asked. I am very excited about this new location. It is so much closer to my house. My first visit here was very good. They werent very busy and one of the employees working the counter actually walked out and greeted me before I even hit the door. They were very quick and my tires are still on. That is a win in my book. I like this location because they have a lot more parking than the other location I used to go to. As long as the prices are good and the customer service is good Ill continue to go back.
I got a nail stuck in my tire and they took it out free of charge and then we had a ritual to get rid of the bad energy of the nail.Great fast service!
Great Team! I had an issue where my battery died and instead of needing to ask a friend or family member to jump my car, one of the employees, Jaydon, pulled his own car up to do so.
Discount Tire never disappoints and this location is no exception. In and out quickly and no pressure to by tires we didn’t want or need.
Always been taken care of at this location and others in a timely fashion.
Good prices, good people, good service.
Not a good place for customer service. I was there today early in the morning, waiting for 15 minutes and no one responded. I mean one of them even avoided me to help another person who came after me. I left that place and will never go back there or any Discount Tire locations. Still Im extremely disappointed to treated this way by a business in 2021. Shame on you people.
Professional, helpful, friendly staff who follows through with what they say they’re going to do. The 22nd S. State St. location could learn a lot from these guys
Great company to do business with here in West Jordan. Always a great experience.
After they built this new Discount I exclusively go here. Helpful, fair and friendly staff. Shout out: Spencer has always been very helpful.
Great place to get your tires done. Staff is nice and professional. We purchased 4 new tires. The dealership put the wrong tires on our work van. Discount Tires, (male employee I cant remember his name) helped get us the correct one. It got me better gas miles and most importantly I am not going to get seriously hurt from broken and wrong tires!! Theres a Del Taco next door for a quick bit while tires get done. Annnnd theres a Smith Market Place 1 1/2 blocks away. I would recommend this location. Mountain View Corridor is about 5 blocks away.
Excellent Experience. I had a tire purchased at a different location that had a slow leak. Discount looked and found the issue (nail) then fixed the tire and sent me on my way. They didnt charge me!!! And they were safe (masked), professional, quick, and friendly. Honestly, I cant say enough good things about my visit. No doubt I will be back when it comes to purchase new tires or wheels!
The appointment system they have set up for life in the time of covid is great and effective. Got my tires changed at the scheduled time in under 30 minutes.Prices were great and no hassle involved.
Excellent service. Very knowledgeable. Very professional.
Every experience ive every had with discount has been great, im totally a life long customer. Thanks guys!
Loved it, it only took 45 minutes to get 4 tiers replaced
Beautiful new store and great customer service. I loved making an appointment and being in and out in about 20 min.!
From greeting to end of service(which was quite a wait, due to season) the store at 5600w and 7800 s in west Jordan ut did an excellent job. I had an issue arise with the balance on my wheel. They worked very diligently to get through the endless line of service that they had. In the end they got me in... an hour past closing time. And still had a smile with the services provided. I rewarded them with an order of pizza and breadsticks to show my appreciation for their hard work and dedication to customer service in the face of adversity. 10 out of 10 for the guys at this store. Thank you! There is a reason I keep coming back to this store.
Excellent service. Very clean and good Covid safety measures.
2 new tires... in and out less than an hour. Awesome
These guys are always amazing to deal with. They always treat me with the best respect and are very quick and installing tires.
The staff is great and overall quick.
These guys are the best!!
Great service as always!
Have not purchased anything yet but I worked with Paul today on getting some new tires. Unfortunately for the tires I need they are pretty pricey and the only reason I did not purchase today is due to price. They are pricey in general not just at discount tire. Paul answered all my questions nicely and provided great options for me. He did not try to push me to buy anything just mentioned when I am ready to come on back and he will be there to assist me. Customer service was amazing here. Will be purchasing soon just not the time to drop a grand. Thank you Paul again for answering all my questions today.
Came in with a flat tire after purchasing 4 tires just two weeks prior and I had it repaired and back on the road no longer than 30 minutes later! Thank you guys, you saved me today!
Awesome as always. They changed the tire fast and put the spare and jack back neatly in the trunk.
Great price for some all season tires! Checked 5 different shops for roughly the same tire and they had it for almost $150 cheaper than the next closest shop. Got it done in less than 30 minutes. I barely had time to get comfortable before they told it was done. Good job guys!
Customer service is great! Just not so good at appointments. Waited 25 minutes after appointment time before I got in. But, once my car was in, they found the cause of the slow leak, patched up my tire and was on my way all in about 20 minutes.
Came in with a flat tire, but also had a wheel lock on my wheel that I didnt have the key for. They were easily able to get the lock off in order to put the spare on. They told me my spare was really old, so they took off the flat tire and mounted a full size used tire on. Didnt charge me anything. It was maybe 10 minutes from when I pulled in with a flat, to when I left with a new to me, good tire. Everyone was polite and professional. Would definitely recommend coming here for all wheel and tire needs.
Better than big o. This place takes care of you. It is busy make an appointment online.
Nice 👍
Quick service and great deal for 4 new tires. I got there 40 minutes until close with a leaking tire and they got me in right away. Had my dog in the car and they loved petting her and were accommodating
Got a free flat repair and rotation. As if free service wasnt great enough, they went on to take exactly as much time as quoted. Very professional, efficient staff, even though they were super busy. Highly recommend these guys!
Great service. I came to get a TPMS check. Found that all four of my sensors went out and would not read. 45 minutes later I was out the door. Very quick and professional. Ill definitely be coming back for my checks going forward. Highly recommend.
Horrible wait times in line taking walks ins first
They fix flats for free. When fixing mine they happened to miss an addition leak. When I let them know they went above and beyond to make up for it. Im very impressed with their diligence for a free service to begin with. I will definitely be coming back here for my tire needs!
Just EXCELLENT people! They had such great service I have my family go there now as well. Highly recommend!!
Five stars are not enough for Sean, his employees and his store. Sean the store manager has been a person that I have followed from store to store until he started this store. Sean follows the mission statement of the owner and is amazing.. I have followed him because he is a person of the up most integrity, and he has always taken care of me. His customer service, workmanship and customer relations skills are second to none and are reflected through the employees he hires. He has alot of good employees my favorite are Ruben and Conner. They always treat you like your worth a million bucks, Ruben did something extra awesome the last time I was in there. Thanks Ruben. Sean and is store are really busy but you will not be disappointed when you go there. I refer everyone I know there and no one has been disappointed yet.
I have purchased tires twice at the west jordan location and was blown away with the experience. Connor, James, and Reuben have all treated me like a friend and feel as though they truly want my experiences to be the best possible. I will recommend this store to anyone. I truly cant rate them high enough thanks for the great service.
I came into Discount Tire right before my work shift. I was very impressed that even though there was already a line at the door, they were very courteous and professional. They were transparent, and open with me, with wonderful follow up. Typically at other tire locations, when its just a nail in your tire, you are treated as the lowest priority because they arent making money off of you. I had recently purchased my Jeep and didnt purchase my tires from Discount either, and they still treated me with importance and that sense of urgency. I appreciate that, and I didnt even arrive to work as late as I thought I would. I will definitely be utilizing Discount Tire for any future Tire needs for my Jeep Cherokee, they earned my trust.
They do a great job a always. I just stopped by to get my tires topped off after the cold night
We stopped by to get air in our tires and Axel was right there to help us. He worked quickly with a speed in his step, a most pleasant attitude and acted like it was a pleasure to serve us!! Thank you Axel!! You’re a superstar service beast!!
They fixed my flat tire issue so quick and easy. Super polite and friendly staff!
Got my tire fixed
I came here a few weeks ago. My passenger side tire kept going flat, I made an apt they got me in right on time. Once my vehicle was completed they told me the tire was repaired free of charge! Its the small things that have made me remain a customer for years! Thanks guys!
They have great customer service. Their parking lot was completely full of cars waiting for tires or service. They stayed open until really late last night because of a snow storm.
They were wonderful, as always! I will always go to Discount for my tires!
These guys are awesome. Thank you for helping me with my work truck tires that were low. Will be back for service on my regular car they were that great.
Sean Singleton is awesome he is the best
Great place
Great location Paul took care of me. When the west valley location wouldnt.
I was officially a damsel in distress - my husband was out of town and my tire had a slow (but speeding up) leak. I called ahead to see if that is where we bought our tires (it wasnt) but the kind employee told me to come.in anyway and they will fix it for free. They were kind, courteous, and speedy. They had me in and out in about 35 minutes. Thank you discount tire for saving my day!!
Had a flat got Here they fixed it right away 15 bucks brand new tire
Friendly staff good service
Conner is THE MOST AMAZING at customer service. I wish I could take him to work the front desk at my employer. Yesterday, I am sure they had 100s of cars. I was waiting in line behind a dozen people to pick my car up. He called me by name and brought me my keys when he saw me.
They took great care of me!! Great new location. Appreciate the extra help I was given.
Always helpful when I need a tire fixed
Treated us great, good, quality service, my go to for any tires.
The staff was friendly. They got my car in for my tire rotation before my appointment time and I was back on the road in no time. Thank you for being professional and courteous!
Sean is the manager and owner great guy! Super friendly! Awesome customer service! Good quality work! I wouldnt go anywhere else but discount tire.
Ran in to get a leak fixed and was told 3 of the 4 tires has extremely low tread and needed replacing. Since they were still under warranty with Costco, I thanked them and said I’d go to Costco if it wasn’t just a tire repair needed. My tread is actually in the 4-5 range, not the 2 and under I was told. Not cool. Just trying to hose a customer out of 4 new and unnecessary tires.
Friendly, helpful, quick and efficient. Seems like it doesn’t matter where you happen to be in the states these guys never let you
Everyone is amazing!! They fixed my tire that had a screw in it super fast!! So friendly and awesome!! Dont ever want to go anywhere else!! Thanks again!!-Holly Robker
Connor J. was absolutely fantastic. He made sure I received a later appointment even if it meant that he had to stay late so I could make it after work and after getting my kids from daycare. He went above and beyond his duties. I took my son to Del Taco next door so he could play at the play place, instead of texting me to let me know my car was done, he drove my car to me and came in to give me my keys. I will now trust him for my tire needs in the future. Thank you Conner! You were amazing! Im glad there are still people like you in this world. 🙌🙌😊😊
I recommend these guys to everyone i know. James is always attentive and professional.
Great friendly staff. Good pricing. Fast service. Always busy, but hard and fast workers.
I have been working with discount tire for years, we purchase tires on a steady rate throughout the year, for business and person use. They always have the fix to what i need, James is the guy i prefer to talk to, he is awesome and always helps.
They beat the price of an offer I had from costco. I preferred Discount Tire due to their proximity to my home and ability to easily visit for tire maintenance moving forward.
I came in with a slow leak on one of my tires, when I arrived there they got my car in right away and was pretty quick about it. I was even more surprised when I went to pay and they told me they have free flat repairs.
This place is great to deal with. Needed to replace a damaged tire on my SUV assuming it would be close to what I had paid for another approximately one year earlier. As a non-stock item I was informed it may take 3-4 days to have one at the store. Received a call about 10 minutes after I left the store stating the tire would be in tomorrow. Was also advised of the price of this replacement. It was a pleasant surprise to find out the tire was $25 less than what I had paid a year earlier. I would recommend this place to anyone in need of tire service. THX Guys.
I ran over a bolt and my tire was leaking air, I pull into Discount Tire and they patched my tire, and balanced it for free. Thanks guys..
Fast. Friendly flat tire repair.
All of the people in the back were working so quickly they were being very sloppy with their quality of work. They scratched one of my rims and never said anything. And on top of that I had $10 in my cup holder that was no longer there once I got my vehicle back to me. They also didn’t shine my tires, and they did not take the lube/grease off of my brand new tires. The techs in the back room look like they hate their job, and the people upfront were nice but definitely faking it, as soon as they walked in the back they were yelling and cussing to their hearts content. Conner was absolutely rude to me and told me to come back because they wanted to close in the middle of the day. (Friday), and he did not offer to schedule an appointment for my wife’s vehicle. I will never come here again. This is a horrible location. Do not come here.
Workers were quick and honest.
I had filled my tires and the pressure light went off. I got in the car to go somewhere 2 hours later and the light was on again. I figured out which tire was leaking and took it here. They guessed about an hour and said theyd text. 20 minutes later they fixed the leak coming from my tire valve FREE OF CHARGE. Buying tires here has its perks.
They got me in and out before my appointment
Repaired my tire quickly and painlessly while I waited. Excellent service!
We came in for new tires for wifeys RAV4. They had to order the Michelin tires we decided on. The next morning she took the car in and they put a guy on each corner and had her out in 26 minutes flat. Thats taking the old tires off, new ones mounted and balanced, put back on, going over the paperwork and paying the bill in under a half hour. Great service and great people to work with. Thanks!
New store great location and the help and customer service is on point!the manager Ruben Magaña has his position for a reason his professionalism and knowledge to keep you and your family safe on the road thanks Ruben.