This place is fire. The machines are set up in order. Every machines hits u on point for a great work out. They really put there money and great quality machines. Super clean. Super clean bathroom.

I had to cancel my membership due to the fact that I had to have surgery and I was told they needed a Drs note to cancel this membership. After I provided proof I was still charged for two months. I called the manager and I was told to email the Drs note again and they would refund me the two months. After doing this, I still wasnt refunded the money. I waited patiently and after about a week, I still didnt get a refund. I contacted the manager again and was told that the information was passed to their administrator and they dont know why it wasnt refunded. The manager told me they would email the administrator again and get back to me by the end of the day. I never heard anything and still wasnt refunded. I waited several days and called the manager again but I was told the manager was in a meeting and they would call me back. I still havent heard anything and this has been an ongoing issue for weeks. I will never get a membership here again if this is the type of service they provide their customers.

Clean, sauna, massage, friendly staff, cinema, Group X studio, tanning and trainer.

One of my favorite places on the planet I love this gym West Hartford edge rocks... shout out to Redgey (Reggie) the fish! We love to see you upon entering!!!!!

By far the best gym in the greater Hartford area. The equipment is state of the art and maintained (rarely if ever is a piece broken for an extended amount if time). The atmosphere is upbeat. Large open space is conducive to moving around freely. The price is right and the shake bar is amazing. No complaints. I moved from West Hartford to Avon and I love this gym so much I drive way out of the way to go there.

Horrible customer service. Was out of contract, was told to come in person to cancel... get there they give me an email & say they’re charging me an additional month. Would not recommend & I’ve been a member for years.

Great facility and friendly staff. The early morning classes fit great with my schedule. The morning staff are amazing! Katherine for body pump is upbeat, fun and welcoming. Joseph for spin on Thursdays has great music and a great workout. I was really happy to see the added early morning spin class on Tuesdays with Adriana. She is friendly and leads a challenging and fun class.

I love the gym I really do love all the people and staff. But please please take off Cardi B and all her songsPlease read the lyrics and if you do have children would you want YOUR children to listen to that. Sure I can bring my own headsets but take away the bad written songs. Please.Love all the equipment and help there. It’s always clean and fresh.You do a very great job with the cleanliness.

This is a great gym with great people. The only flaw is that it isn’t 24 hours. When can it go back to that?

Top notch facility. Great equiptment!

Excellent working establishment for your daily workout routines. Includes a refillable water station and protein shake bar plenty of space for even the busiest of workout days. Locker room and bathrooms are well kept. Staff is very nice with superior service skills.

Great gym but they wouldn’t give me the first month free promotion because I paid in full that’s kind of backwards to me

They say best gym ever and they arent lying. Im going to six different locations in Connecticut and West Hartford is by far the best. It helps that the equipment and location is new, but the staff is extremely friendly and helpful; Sam and Claire are just two examples as they consistently Interacting in conversations to make sure we know we are appreciated and welcome. This speaks to the leadership of the GM, John . He is extremely engaged with his staff and the guests. John is clearly driven to succeed and help the guests of the gym feel welcome and appreciated. I am a district manager for an automotive parts retailer so I look for these characterisrtics constantly while recruiting. that is what will continue to drive sign-ups and client retention. The result is people like myself choosing this gym over any of the competitors. He is a true asset to your team and It is not a coincidence that this location seems to be more successful than the others that I frequent. The Edge IS the best gym ever, and West Hartford location IS the best Edge.Edit: the Team member I meant to recognize is Sam Brooks. He is phenomenal and one of the people I turn to when I have questions.

10/10 would recommend. Really clean, everyones masked and following COVID precautions.

Awesome customer service, communication and engaging with customers it’s certainly on point.Overall it’s an amazing atmosphere to come workout.Bravo Zulu to Marina and her manager who goes above and beyond for their customers.

Clean, welcoming environment, friendly staff, and tons of eye candy to keep you motivated to do that extra rep.

Its a good sized gym with a lot of equipment and is pretty clean. However its way too crowded even for a non-covid environment. Even during non peak hours expect to be searching for weights or waiting in line for a squat rack. For the COVID environment it is far too packed. They have a large capacity due to the overall large space, but more than half of it is empty (kids zone, class, private training, theater, womens are) so everyone is concentrated in the main area. Its impossible to social distance and there are too many people who are improperly wearing masks. During the holiday season with college & high school students doing their short term membership it has put it over the top.

Been there almost a year now and they are very clean and follow all protocols for covid. The one complaint that I have consistently is the loud music. There is no escaping it! Everywhere you go there it is loud and annoying. My guess it is great to a few people, but annoying to most. It would be much better to turn it way down and let it be background music. The lockeroom/rest rooms should be quieter and more relaxing. After a workout one wants to wind down!

Do not join if you are here for a short stay. They say they will cancel membership if you show proof of address but I moved from CT in April I paid for May until I had proof of move, but I still had to pay for June and now they are charging for July as well. Not a good experience because I specifically asked before joining to the sales rep, they would do anything to get the sale. Highly disappointed and an infuriating situation

This gym is wonderful! The staff are friendly and very helpful. They have had incredible patience for someone like me that has not been a gym person. Its new, its clean, state of the art equipment. They have plenty of free parking. Day Care provided as well. They keep the kids active...rock wall, games.

Love everything about this gym - it’s clean, fun energetic atmospheres, the edge cinema and women’s only area are awesome. The kids club is the best kids room I have seen they actually play games with the kids and make it a fun, active time. It can get a little crowded at peak times but that’s true for any gym. The staff is super friendly and incredibly helpful. Excellent gym!

Eve Altvater is such an awesome group class instructor at this location! Her classes are challenging, well structured, and efficient and she is really positive, energetic, and sweet.

Friendly, clean helpful staff. Respectful clientele. Like most gyms busy before and after work. Looking forwards to when it becomes 24/7. Like that I can go to any club with my membership so I can work out with my little cousin and assist her

You people should be disgusted with yourselves covid restrictions prevent you from having water fountains so you charge $2 for a cup of tap water. Shame on you

I recently was in the hospital treated for Covid, pneumonia and significantly low oxygen levels. Unfortunately, I continue to have lingering health effects due to my Covid illness and have sent two letters from my primary care physicians office asking that I be released for my membership terms due to chronic illness which inhibits me from working out for the next six months. Both letters have been rejected from the corporate office and I will be contacting the Better Business Bureau. I highly suggest you do not sign any contracts with this company as even someone with a medical condition is unable to get out of the contract. Poor business practices, unethical business practices, Overall poor service given our current Covid environment.West Hartford Edge Member:

Great working out equipment always help with release of stress

Was told that members would have one week of grace-period after the opening to upgrade/down-grade the membership, and I waited 3 months until they opened their gym. When they finally did, i went in and realized that I would not need the highest membership for various reasons, and called on the morning of opening to adjust the membership. The staff completely changed their word and said that downgrading to the basic membership will not be possible and downgrading at all will incur $60 downgrading fee. Eventually after more than 30 mins on the phone and talking with 3 people, they gave me an option to downgrade to the basic membership with less fee, but was spoken to in words such as I am already being patient and very kind to you so which option would you like to take advantage of. This encounter and way of marketing completely threw me off and I no longer endorse this gym.

One of the best Gyms out there. Super clean, modern and with a great staff to be more specific Anderson, what a great personality always smiling and in a good mood. I’m already super motivated loosing tons of unwanted weight and gaining my confidence back. I have nothing but good things to say about my new Gym!!!

This gym is so nice that it needs to be bigger for the location its in. People in the area flock to it over other gyms. However its very crowded and you need to go during off hours sometimes if you want to keep to your workout routine without waiting for someone else to finish.

Best gym. Very clean and all of the staff are very nice and helpful when needed. Has a great vibe and even during this pandemic they abide by all of the guidelines by making sure everyone is wearing a mask, added disinfectant/hand sanitizer stations and only allowing the use of every other cardio machine. So glad I switched from WOW.

Very clean facility that follows all Covid-19 protocols. It is a pleasure to see Saras cheerful attitude early in the morning.

Clean environment ... friendly staff great cinema plus female have their own workout section......it cant get any better

This gym is awesome. Everyone there is kind and helpful any questions you have they have no problem answering them. Also the prices of their memberships are a great deal for what they have to offer. Also the gym is cleaned all the time so that’s a nice bonus. Just overall a great gym you won’t be disappointed with it.

First time back since reopening, I see they did a lot to organize and to keep people safe. But people are not following the rules. They are all over each other. Also people are not washing there hands when leaving the bathroom. Sucks because I see the staff constantly wiping down stations to keep it clean. I don’t feel to confident going back anymore.

Great gym,staff is very involved, would love to have the 24/7 hrs available, due to work schedule,,but overall best gym Ive see in awhile,,

Can not wait for Edge Fitness to open in December. It will be awesome to try out all the new equipment and top-notch classes. Looking forward to working out with a personal trainer. And just time to kick those winter blues in the butt. Katie, thanks for helping me get started.

Pretty decent gym

Best gym ..... awesome location..... wide open....... great ..... energy place to work out

I travel constantly for work and have been to countless gyms/fitness facilities all over the nation. This club is, by far, one of my favorites! It’s beautifully designed and very well thought out with everything you could possibly need. On top of it all, the staff is super friendly!

Their Constantly harassing me into getting a membership.

I have been a member of 2 gyms in the area over the years and never felt the gym was meeting my needs. Some charged way to much for membership and not enough work out machines to handle their members. Some just had machines but no group training.Finally we have a gym that has finally got it together. The EDGE FITNESS Club has shown me it has a friendly staff with plenty of room for all kinds of work out machines. Plus many training classes and other extras like massage and sauna. Love it. If you are looking for a gym don’t miss checking out THE EDGE Club.

I loved my experience at The Edge in West Hartford.Marina was patient, informative and reassuring. She provided me with more than enough pertinent information and steered me towards meeting my goals. I am thankful for her genuine assistance & respect her extensive knowledge. Overall, I endorse Marina with my highest endorsement.

Edge Fitness is a great club. I’ve been a member for 2+ years and I’m very satisfied with the facility, the trainers, who consistently help me reach my goals, and the staff especially Brooke Steneck. She is professional, friendly, very helpful answering any questions or concerns. . Glad to see Edge expanding throughout Connecticut - it is a great facility!!

The gym has state of the art equipment and the staff is very helpful. Great location easy access to highway. Marina Khan membership advisor is very knowledgeable about the establishment.

Club is clean well equipped and friendly staff

My experience with Marina Khan, who’s a membership consultant there, has been wonderful. She has been very helpful and keeps me updated with updates regarding the gym and membership perks! She has made me feel comfortable and welcomed at the Edge. Would highly recommend her

Brooke is absolutely amazing! She’s compassionate and extremely hard-working. if you’re thinking about joining the gym, definitely go see her.

Ive been to 3 other box gyms in CT. Edge has the best equipment, people, and atmosphere.

Brooke and the West Hartford team were super knowledgeable and helpful. They were able to answer all my questions and were well versed in the gym and all it’s products. I can’t wait for the new West Hartford location to open! I highly recommend you check them out!

Ever since Katie was young she was a very hard worker. Glad to see she is striving to be best in this company. Keep doing a great job!

Brooke and her team have been working hard to make this the best gym ever! Amenities, staff, and offers are amazing. I highly recommend

When it opened I thought it was promising. I now dislike it more every day. Those who say the equipment is awesome clearly dont know anything about gym equipment, as I am finding more and more issues and have had to purchase a few things to compensate. Being someone who used to be a trainer, some of theirs appear to be a joke. Just as many gyms in this area, there are lots of people with awful gym etiquette, mostly young kids, but plenty of others who are just completely oblivious and inconsiderate.As a side note- the first 70 reviews were written before this was even open so rating is totally fake

The new facilities made me feel reinvested in my own work out routine, and the staff was really welcoming and friendly. I felt a part of a community, there was a GM that was helpful in me asking where certain equipment was and when I asked about PT opportunities. I think his last name was Prata and first name started with an A? I’m not sure, but I’ll def be back to my new home gym!

Best gym I’ve been to so far very clean place

So convenient to have a great gym in this plaza. Easy to shop for all my food and necessities while being so close to my work. Clean facility and friendly staff!

Brooke and her staff were extremely helpful and met all of my needs. I would definitely recommend this location and their fantastic staff to anyone looking for a new gym!

This place is amazing, specially the staff. The state-of-the-art equipment combined with the attention given by people who work there should turn everyone into a gym rat! 💪

I love the edge!! Its the best gym Ive been to, I really like they have class to watch your kids while you work out and they actually do activities with your kids instead of them just sitting there. Also about it if you know your kid is going be with you alot its only 25 dollars a month and save some money instead of 5 dollars each time but thats also the bright side If your kid isnt going to be with you alot. A really great environment with everyone!!

I signed up with Marissa. She made the whole experience wonderful, I’m happy Marissa was the one who showed me the gym and memberships. Thank you Marissa!Best regards,Tim

Brooke and her staff have been over the top amazing this entire time. Exceptionally friendly and knowledgeable. I can’t wait until West Hartford opens so we can be a part of the edge family in WeHa!!

Its a clean environment, everyone has a great attitude and the support with equipment /machines are at its best from staff. Keep up the great work 👍

I love it, lot of choices to do different machines. Excellent customer service

Great gym,lots of equipment, it has everything that you need for beneficial workout, place is kept clean, staff is very pleasantand helpfull, most of the people have good gym etiquette, weekends and evenings are very busy

Honest to god it’s a lit gym I’m amazed specially Marisa she’s so kind and make things much easierEverything about this gym it’s amazing I’m loving it!!

Brooke was great. She helped me sign up and provided me with all the information I needed about the fitness club. I went to the satellite location and was given a tag and the employees working there were friendly as well.

Nice gym with tons of equipment but consistently crowded and hard to find parking at times

The Edge is an awesome gym with a wide variety of equipment in a friendly and clean atmosphere. Brooke and her team helped me when it came to the opening date and how to hop my membership over to West Hartford. I can’t wait til it opens!!!

Mr. Richard Pearce has been very helpful and answered all my questions about this new facility. Looking forward to coming by and check out all that you have to offer.

Great venue and friendly knowledgeable staff. I highly recommend it.

Love this gym!! The best part is Brooke and her team!!! She has helped me so much in the past and so knowledgeable!!! Yaaasssss Can’t wait for this location to opennnnn :P

Great gym, the shakes are BOMB and the equipment is super nice. The staff is super friendly too especially Brooke

One of the best gyms I’ve been to, everyone is nice and facility is really clean.

Neat and clean facility, friendly staff and state of the art fitness equipment.Highly recommend for everyone

Richard Pearce was very helpful when I called. He was knowledgeable and friendly.

Katie Lindberg is the best! 5/5 would recommend and go again!

The gym is amazing it has everything you need and more. The gym is kept neat and clean The staff is always warm friendly and helpful, especially Brooke Steneck who is always smiling and welcoming wether greeting you on the way in, saying bye on the way out or helping you sign up for a class.

Great service. Thanks Marina for being so helpful.

Katie is super easy to work with and really helpful! She’s the best!

Love it here. Great value for 20$ and access to all the weights an aggressive guy like myself could need. Holla holla holla, this membership is worth every dolla, Katie Lindberg is a straight G give her more money

Always clean

I absolutely love the womens only area, and Marissa helps me stay motivated

Very clean and neat

Katie is one of the best workers there. She works very hard and makes sure everything is done in order and she helps out with everything people ask her to do.

Love it ... nice environment

The edge is awesome and Brooke is the best person to see for all your edge needs!!

Edge has such amazing facilities and great staff! I love Edge Gym!!!

Brooke is the BEST and West Hartford is so lucky to have her and the stellar team she’s building!

Brooke Steneck is the best manager at west Hartford. Kill it at the new gym

Good fitness area

Great energy and the staff is awesome!💪🏼

My thinking place. The Energy is great & the staff is kind.

Brooke Steneck and I were separated at birth and since reuniting with her and being introduced to the edge my life has never been better!

Edge has the best gyms with great equipment and management.

Isn’t even open yet. Looked up nearest Edge on google, drive all the way here and it’s closed. Super annoying.

Staff is amazing - friendly, energetic, and very helpful!

Definitely the best gym I have been to

Richard Pearce was a big help and super friendly

Brooke is amazing and I recommend anyone to join!!!

Great place, nice people.

Marina and the staff are friendly. The staff are what make a gym a home