Moved to the PA/DE area last year from Florida. Had bought a 2018 used Acura while living in Florida, so once in the local area, was happy to find this dealership close to me to go get my oil change. Bob, service advisor, asked me if the fuel injection had been cleaned, given that at the time the car was at 37k miles. Unfortunately, given the recent move, didnt have the car paperwork with me, so wasnt sure, and asked Bob if it was in their database, given that I got it in Acura dealership in Florida. Bob said he didnt have access. I went ahead and got the service anyway.A few months later, was visiting family down in South Carolina and was due for an oil change. The service advisor at this location, without even me asking, read the past services I had done for the car, which included Florida and PA locations. Mind you, we are in South Carolina, so I asked the advisor if all states had access to this database, and he said, sure, as long as they are Acura Authorized dealer and your car was service there. So either Bob at Piazza is inept in doing a database search, or this dealership is only there to squeeze your money. Although is very close to me, will have to find a new Acura dealership, since employees only practice what their management allows. If you like getting squeezed, Piazza is your place.

I jad great experience at dealership. I was looking at car online and vehicle was exactly as described. I was at a different dealership prior and had complete opposite results. The staff was very outgoing but not pushy. They took great detail going over vehicle mechanically which cant be said for all dealers. Angela was sales person and did a great job. Id recommend anyone looking for vehicle to check out their inventory.

Always first class, quick service!

Our sales person Sal was extremely helpful during our buying process. He made sure we was comfortable, had what we need and most importantly he knew his cars. He was able to show us around and got us the right vehicle for the right price. He explained everything in details and if he did not know he reached out to management so he would not give us false information. One word, trust worthy. The rest of the staff here was very nice and helpful as well. Appreciate everyone there

Great dealership! Robert and his staff went out of their way to get us the best deal within our budget. Our salesman Joe was a pleasure to deal with he made sure we were comfortable with the entire process. We highly recommend this dealership.

Greedy scam artists. I purchased 2 other Acura from Piazza Reading so I assumed Westchester had the same customer service. I drove 2 hours to purchase a TLX and when I got there the vehicle was in rough condition. Being a loyal third time customer, they wouldnt even budge $1. Stay away from salesman Rob. He is a classic car salesman. Highway robbery. I will never buy from this place again.

Wow, what a disappointing experience!! My wife called and spoke with Moe, asking about a lease promotion that was on Acuras site but we could not find it on Piazzas site. She was told all cars that fit that promotion were sold out. I knew that was wrong, so I said watch this...I grabbed her phone, called right back and asked the same questions verbatim. I was then told they HAD cars that fit the promotion. I have never witnessed/experienced such blatant sexism in my young adult life. When at the car dealership later that night, I addressed Moe to express my disappointment and he made ABSOLUTELY NO effort to take accountability or apologize. All I got was Youre wrong and you dont know facts. I gave him a simple You need to be better and walked out.I leased the Acura the following day...NOT from Piazza, but I went to a different Acura dealership(Hertrich Acura) out of my way where my wife received AMAZING service. If looking for an Acura in the future...Myself, my family, and friends are aware of this and will no longer go to Piazza Acura.

If you like getting squeezed, Piazza is your place.Bad experience, Bad communication and extremely bad costumer service with complete lack of personal attention! I placed a order and for no reason they decided to canceled without explaining why, after 3 e-mail and 3 calls without any response, finally I understand what happened it. Problem solved? Did I get my order? No.

I had a fabulous experience with this dealership. I found them to be incredibly professional, punctual and delivered on everything they promised. I love my new RDX and would highly recommend doing business with this dealership.

My husband and I just bought an MDX and couldnt be more Happy. Robert was great! It was like he read my mind and showed me the perfect car. He knew the MDX from front to back, also was quick to respond to any question we had.(no question to small). I will recommend this dealership to everyone.

Seamless process. Got me in and out with a new car. Total transparency on cost. Great experience.

I met briefly with Suzi. She was very pleasant and informative. Going back to pick up my car today.

Beware of bait and switch. Dealer posts price and special financing rates on website but doesn’t honor in the showroom.

Id like to acknowledge how competent and courteous the service representative, Meghan, was as work progressed on my vehicle. She kept me informed as issues were discovered by the mechanics and explained those issues to me very, very clearly.

Getting a new car, while exciting, can be a torment. Not at Piazza Accra. They were easy to work with and understood our needs.

The best services and experience agent that take good care of me,I am sooooo please with Joe Gilmore at Piazza of West Chester.and I did comeback to buy the second Acura MDX.make sure I will refer to all my friends and family to go to Joe.from the sale to the services I give the company a five stars.Thank you sooo much.

Arrived at appointed time. Had a State inspection and suggested maintenance check up done. All in one hour. Very efficient.

I purchased my 2019 RDX from Piazza Acura of West Chester back in 2020 and the experience was very pleasant and smooth. Two years later I am very happy with both the car and the service I have received over that time. Dropping off the car for routine service and getting a loaner is a remarkably easy and smooth process. Nice people to deal with.

James Gall was so great!! He was a wonderful salesman, really down to earth and not pushy at all. He really knew his stuff and made me feel very comfortable about my purchase and saw it through until the end. Highly recommend Piazza Hyundai of West Chester and James Gall as your car salesman! Thanks so much James!!!

Megan and her crew are the best. I give my highest rating to the service department at Piazza Acura.

It is always an excellent experience when my car is serviced at Piazza Acura of West Chester. Megan Kinney is always friendly and does an amazing job. Highly recommended.

Customer service I came in contact with was good. The loaner car was a sweet ride and almost hastle free. I only wish they was my SUV while it was in for service.

I have never been at Piazza Acura for service where all staff members havent been totally efficient and incredibly welcoming. You can bet that whenever I need service, I will bring my Acura in to Piazza Acura of West Chester.

Brett was great to deal with. Process took a lot longer than usual and he continued to hold a conversation and get me coffee, water, snacks. This is the second clean comfortable car Ive bought from them and continue to enjoy my experience.

I recently purchased a vehicle from Piazza Acura of West Chester. the Sales Consultant was excellent. All of the personnel at the dealership I interacted with were professional and helpful, and answered all of my questions.

Robert had the certified pre owned MDX we were interested in seeing ready to go for before we even got to the dealership. He didnt waste a moment of our time, everything he did was quick, easy and helpful. While we took the MDX for a test drive, he had our trade in assessed and was ready to talk about the numbers when we got back. Ultimately we felt the vehicle itself was small for what we need but it was in as close to new condition as we could hope for and otherwise would have walked away with that one. Though we didnt buy anything that day, the service will bring us back for sure. I wish all dealerships operated this way.

Service was performed quickly. I was in and out in about one hour. No pressure for any additional things. Service manager was friendly and informative. Waiting area is nicely done.Would go back and recommend to others.

I have leased two cars from this dealer. Both experiences were good with shopping and delivery. Service is a little over priced but typical dealer pricing and decent work. The reason I give the dealership such a poor review is that 6 months prior to the end of my lease on my latest car the new salesman (mine must have left) start emailing me to take my car back early or to have we trade out. I said I was not interested. I got 6 months worth of emails and messages which turned into requests for what I was going to do at lease end. I reply yet again that I had the car for several more months and requested to not be further contacted and advised I would let them know closer to my lease end my decision. The emails continued till I finally got more rude about it. I was advised that the dealership has had numerous managers over the last 2.5 years and new managers are making them email more people per day. I complained to Acura and asked them to forgive some of my mileage overage and I would decide later since I had a bad taste in my mouth. They said decide now or no forgiveness we cant control dealers behavior. I own two Honda vehicles in addition to the leased Acura as well as other cars and have referred people to this dealership. Based on the dealer and Acuras response I will never do business with Honda or Acura and surely not this dealership.

Great customer service at Piazza Acura WC. The gentleman that greets you when you get out of your car is such a nice guy. Efficient check in, check out process. I needed my loaner car for an extra day because I could not get there and it was not a problem. Happy with my experience!

Ken Krykew was great to deal deal with. Bought a new 18 Acura MDX off the showroom floor. This is my 3rd Acura from West Chester! Thanks again!

Joe Gilmore was outstanding in dealing with me. He took the time to explain everything I needed to know and got me everything I was looking for. A real pleasure to work with. The entire team that we dealt with a Piazza were great. Couldn’t have had a better experience.

You know when by small details you can feel what kind of business you dealing with. Same goes for this dealer. I called to confirm the car viewing for 8:30pm. I was told that dealership closes at 9:00pm and 30 minutes might be not enough to see the car. I arrived to see the closed doors at 6:50pm. At 6:50pm the phone answering service told me that dealership closes at 7:00pm. Ok, I understand its COVID-19 short hours. But salesperson wrote down my name and number and could have called me to warn that they do not feel like working today and better not drive there for 50 minutes. Sad, sad, relaxed business model.

Dealer handled a RDX performance issue quite effectively, and addressed my wife’s headlamp illumination problem by replacement of defective parts. I was quite pleased with the quick in-and-out service I received and loaner to keep the service interruption to a minimum.

Brett Green was our sales rep and he was fantastic! Couldnt have asked for better service. Love my Certified 2017 Acura RDX! Thank you!

Without a doubt, the best car-buying experience I have ever had. Dave and Rob made me feel like a guest, rather than the target of a sales pitch. Never once did I feel as though I was being taken advantage of or pressured to make a purchase. I drove over 50 miles to get to the dealership, and it was well worth it.

Wonderful car buying experience! Rob Moffa was such a pleasure and professional and took care of our whole family from beginning to end. Offered us all snacks, cable TV, and Starbucks coffee, talked us through everything about the car with no pressure, and even sent us a beautiful new loaner car when we needed it. Thanks for making this car buying experience such a pleasure, highly recommended!

Very positive and helpful experience from our service representative.

I had such a pleasant experience working with Joe Gilmore! He was so personable, patient, polite and has a great sense of humor. I felt like I was in good hands from the moment I walked through the door to shop for my new car. Angela in finance is also amazing!! So smart and genuine, it was such a great experience to sit down with her in the dealership. Angela and Joe are both so professional and bring such a good attitude to work. Im so glad we got to meet these people, I felt really respected and I dont take that for granted. My experience at other dealerships was not the same. Thank you Joe, I love my new 2019 Acura ILX!

Our salesperson, Brett Green, was an excellent, no pressure, salesperson. Faisal Qabbani, our finance person, was very personable and efficient in the paper process. Overall, the staff was friendly and very professional. The 4 out of 5 instead of a 5, was the price that we ended up with for our trade in. Even the Piazza website gave us a higher value than the sale manager, who we never met, gave us. We were very disappointed in that one aspect.

I have purchased new 2008,2010, and a 2016 Acuras. I have always had them serviced at Piazza Acura. I found the employees to be friendly, helpful, and trustworthy. The best dealership I have ever dealt with in my 75 years. I have lived in five states plus Canada, and have owned quite a few different makes and models. I am a very satisfied customer since 2008 when I started doing business with Acura.

Came in 20 mins before closing (before 5). Saw a RDX I wanted to purchase. Was willing to put down 30% however the salesman told me they were closing so he couldn’t make the sale. It felt unusual seeing that there was a much younger sales man still dealing with another couple. He didn’t offer to even let me test drive. So I went down to CONCORDVILLE NISSAN and purchase a vehicle instead. They were glad to help. Whatever happen to serving the customer. If you want to quit work 20 mins early than make that the closed time. I’m never been denied a purchase before closing time. Thanks For going the extra yard!

Great service experience! Very courteous and friendly. They even took the extra time to find out some of the work was covered under my additional warranty, which I didnt even mention. Great communication. Highly recommend!

As a new customer excellent experience.100% I will be going back

The whole team from Darren to the crew was great with assisting me. I had to have some work done to my vehicle. They provided me with the loaner I requested and let me keep it an extra day to make my life easier. They stayed late to let me pick it up and when i forgot my sunglasses went out of their way to get it back to me.And the kicker: they did a full detail on the inside and outside free of charge.They really took care of me and I look forward to buying my next vehicle from them.

We have purchased several vehicles from this dealership and when we need a new car, we will purchase one from here! The customer service that my husband and I receive is nothing but exceptional. I just called about service and parts for my car and the person that I spoke to was so nice and gave me great information. I have been dealing with them for more than 10 years and I will keep coming back because of their great service. Thank you so much.

Great dealership! Friendly employees, clean modern waiting area making waiting for your vehicle pleasant. Love the drive up to drop off your car. I drive into the service area and my vehicle is taken to the service bay. No having to go out in the weather. The dealership is further from my home but it is worth the trip!

Service this week was great. Car running better. Thanks

I purchased my Acura here and Ive been returning for all maintenance services. The staff is professional, knowledgeable, and incredibly friendly. The waiting area for service is very nice with complimentary water, coffee, and a charging station available. I would highly recommend this dealership for both sales and services.

Knowledgeable sales person. Good experience.

Very friendly and precise service, definitely a splendid place to go for a vehicle purchase! 😁👍

Wonderful car buying experience! Salesman was knowledgeable as well as warm and friendly. Felt very comfortable with my purchase.

From the first day l contracted Piazza Acura. I spoke to Moe, he advised me come in to see the Acura TLX that l viewed on their Website. From the very first moment we stepped into the dealership we was greeted by Mark. He immediately showed us the vehicle we had acquired about. From the test drives to the courteousness n expertise he showed us. He is a very mild mannered Salesman. Never pushes you are rush to decide. He was patient, understanding n he did everything to make our car buying experience very smooth. I will definitely refer Mark @ Piazza Acura to all my friends n Family. I Love my Certified preowned 2018 Acura RDX w/technology. Thanks to Mark n Moe.

Darren contacted me on his own to solve a problem with my headlights that I had visited their shop for several weeks earlier. He did a great job of working with Acura office to get my headlights replaced at a significant discount. Great customer service.

It was great working with Bob. He made the buying process easy and was able to get us great pricing.

Meghan checked me in with ease. She had all my paperwork started before I even walked in the door. Stuart took over with checking in and giving me updates. Both were very friendly, very knowledge and helpful. I would definitely recommend bringing your car there for any service needed.

With the pandemic, the process for getting a new RDX lease was different. My old lease ended in May but due to the pandemic I was unable to turn the car in and get a new one. I contacted Piazza Acura through Bob Ruhno, and he recommended I extend the old lease, and actually helped me to accomplish that. Now that things have settled down a little bit, I worked with Bob to secure a new 2020 RDX lease and turn in my 2017 RDX. I was able to work with Bob virtually and he was able to answer all my questions promptly, and was able to secure the vehicle I wanted. I can’t thank Bob and everyone at Piazza Acura enough for making this such a pleasant experience, through this difficult time. The new RDX is great, and everything went smoothly.

Only giving 2 stars because they did not fix my rattling window for the 3rd time. The manager told me it was because of the technology in the window, really??? When I asked him if his windows rattle, he said, Uh, I dont think so. Then he said he was going to reach out to the Acura engineering team and then call me. That was 3 weeks ago.

I dont typically review dealerships, but I have a lot of experience with different ones over the years. I buy a car every 3 or 4 years. Hands down, this was one of my best experiences ever.I started the process of communication with them through their online chat to ask about their inventory. The chat was very pleasant and quick. They took my information to be contacted and I said text or email is best. Shortly, I received a text from sales with them putting their best foot forward on the price of a car.Normally, the first thing is come on in, lets negotiate. Not here, it was I can meet your budget. Very refreshing! Of course I wasnt willing to just agree like that, so I gave my trade information and what I wanted for it. That did take some time, but overall they were extremely forthcoming and honest about the deal. I never once felt like I was being haggled with or belittled as I am a female buying a car (most dealerships immediately ask if my husband is coming to the appt as well). It was just straight talk and what they could do for me to get me in the car I wanted.Needless to say, I am the proud owner of a beautiful new Sport Hybrid MDX! Thank you Moe and everyone else at Piazza!I have finally found my forever dealership! Only took 20 years but I am a customer for life!

I was very pleased with the fact they made it so easy to enter into my new lease. Staff was responsive and communicated clearly and we were able to get some of the administrative stuff out of the way in advance. Based on past experience, I had budgeted two hours to complete the transaction at the dealership and it wound up being around a half hour including the orientation and training. The finance, sales and Internet sales teams were very friendly, helpful and efficient.

Purchased a pre owned Acura here and had an excellent experience. Both David Nordheimer and Brett Green are very knowledgeable and helpful sales consultants. The process was quick and efficient. The paperwork was done really quickly and in friendly manner. David did an excellent job there. Ill definitely consider this dealership in future!

Excellent and prompt service as usual. Problem was solved and the normal routine maintenance was done. Then I was on my way. This is the best service dept I have ever seen. Personnel always take excellent care of the customers and their cars. Buenissimo!

Always a pleasure dealing with Piazza Acura.The Staff is very professional and the environment so comfortable. Ive been a Piazza client since 1992, I now live in Atlanta,Ga and still a client. Their Service makes you feel like more than a customer.

I am very satisfied with with the service I received at Pizza Acura.

I was an hour late for the appointment, due to a dead battery. I called to let them know. I was told they would push appt back and hold my loaner. A very pleasant experience!I made a special arrangements to be around for the appointment that day, so the flexibility was greatly appreciated!

Managed to pick up a screw in one of my wifes tires. She brought the car (our 21st Acura purchase, by the way) to Piazza service to have it checked. In a matter of minutes the screw was removed and the tech reported that it was just embedded in the tread and caused no damage to the tire. The best part was there was no charge for the service. Thanks to all of the service folks at Piazza. They go above and beyond with customer service every time we visit.

Very good dealership! Service department is friendly efficient and does excellent work. I drive nearly an hour for piece of mind knowing it was done right the first time.

Got us right in before a holiday weekend with a transmission issue, got us fixed and back out same day! Great experience, and all covered by warranty!

The purchasing process for the Acura RDX was a pleasant experience thanks to the professionalism of Joe Gilmore and the business manager Fizal. They did all they could to help us stay within the parameters we had set for our purchase so that we felt comfortable driving away with the exact car we had set out to purchase.

Piazza provides excellent service at every scheduled visit in timely manner. It is difficult to provide input on what they can improve.

My car buying experience was excellent from start to finish. Everyone was really nice, and they made us feel comfortable. Also, nice of them to offer refreshments, snacks, and charging station in the waiting area. Rob Moffa, my salesman, was very nice, no high pressured sales, and very knowledgeable of all of the vehicles. I highly recommend them! I love my new car... Thank you Acura of West Chester!!!

I have had my Acura serviced at Piazza (formerly West Chester) Acura since I bought my first Acura - a 1992 Legend which I bought used in 1993. I first met Darren Griffith, the Service Manager, when I brought my new to me car in for an evaluation of its condition. He was very accommodating during that first visit, and has remained so since. I have since owned another Legend and an Acura TL Type S. All cars have been manual transmission. Piazza Acura has been very reliable throughout that entire time. I have been informed when I needed anything minor or major (e.g. transmission) fixed/replaced. I have always been given options/recommendations of what needed repair, and what could wait. I have been charged fairly, with discounts cheerfully applied. Stuart, my current Service Advisor, presents options & needs very clearly, and leaves the decisions to me for what to do at a particular service visit. The waiting area is clean, and serves Starbucks coffee along with other beverages. Free wireless connection is offered. I have been able to arrange for loaner cars for many service visits. I have been very happy with the service they have offered, and trust Piazza Acura to properly service my vehicle.

Fast, efficient very professional with all three of my Piazza cars

Piazza did a fine job repairing my recently flood damaged TSX

I loved the fact that I could coordinate the meeting online, and when I arrived the salesperson was ready for me, and I was able to test drive the car and discuss options in a very timely fashion. I also loved the fact that this was not a high pressure sales meeting.

Outstanding purchase experience from start to finish. We were able to walk out of the dealership with a new car 45 minutes after walking in! Everyone was honest and transparent. It was a wonderful experience buying from Robert Ruhn and Suzi Hendrixson.

Professional. Efficient. Courteous. Reasonable prices.

Our Salesman, Zac was very easy to work with. We had several questions for him and he was both knowledgeable and responsive. The financing person we worked with, Angela, was also very knowledgeable and responsive and helped us work through the financing process seamlessly. All in all it was an enjoyable experience working with the folks at Piazza of West Chester.

My car runs great now. I needed brakes and they took good care of my car. Megan and Stuart were great!

The dealer was very helpful, friendly, and understanding! Fantastic service that conveyed personal care towards myself as the customer.

In all the years in buying cars, this was the most pleasant ever experience. Sam Nosrat was my salesman and there was absolutely no pressure whatsoever. Sam was totally knowledgeable about the vehicle and helped with the initial set up. I would recommend Piazza of West Chester to anyone and especially Sam.

Just needed to get my battery checked. All was okay but they checked everything else too. The service representative explained it all. There were no problems and I was on my way in less than an hour.Its now a year later and I went to have my TLX serviced again and ended up getting a new RDX while they were servicing it. I certainly wouldnt be doing this if I didnt like the way this dealership treated their customers and their vehicles.

Excellent service. Representatives are very professional. Reasonable wait time.

Stopped by without an appointment for an oil change and a couple if recall fixes, on a Saturday morning. Was done in a couple of hours. The service team was extremely courteous and helpful, the Wi-Fi works great, and the waiting area is well stocked. They did try and up-sell a few services which I declined. Didnt get too annoyed with this.

Excellent service! I brought in my MDX for a regular service, state inspection and two recalls and was told the wait time would be around 3 hours when I made the appointment. Guess what my surprise was when I was told the car is ready after about 1 hour and half :) Well I was told they put two guys on my car.Highly recommended! I always come back for service even though I live more than 1 hour away, because of the quality and also the price quoted was $140 cheaper than the acura dealer near me.

Excellent service! Joe my salesperson gave me the best deal upfront with no hesitation, I shopped numerous quotes in my area and nobody came close to what Piazza Acura of West Chester gave me. Great job Joe! Thank you

Purchased a 2019 Acura RDX. It was an excellent experience. Our salesman, Brett Green was knowledgeable, helpful and responsive. Would definitely recommend this dealership.

AlwYs easy getting service done at Piazza. Usually just a quick phone call to make an appointment.AlwAys greeted promptly upon pulling in in and work order written up quickly. Car comes back with a wash. Doesn’t get better than that.

It was a very nice experience dealing with Joe and Franco. No high pressure just calm. And felt very at easy with them and the whole dealership.

Salesman Joseph Gilmore qualified us for the car we needed and wanted . no pressure. No hassle, good price. We left Sunday night at closing to decide on car. Highly recommended. 2011, bought our first Acura from this dealer. Monday picking up the Acura SUV rdx .

Even though I was a few minutes late for my appointment, they kept their promise of getting me out in an hour.I dont like that the complimentary car wash is not done by the service department any longer. The car wash locations offered are not convenient for me.

My wife and I travelled out there for a specific car. They were great! Would have bought, but found closer. Joe Gilmore and Tom were wonderful!

It was a pleasure working with this dealership. They were honest, straightforward, friendly, and knowledgeable. What more could you want?We love our new car and are totally pleased with the car-buying experience.

Outstanding car service for 20 years

Have been a customer since 1990, can I say more.... Acura, in my opinion, is the finest automobile on the road today, I have owned 12. West Chester Acura is text book perfect. Customer service is as good as it gets, and the service department is, by far, the best in the industry. You keep buying the same car because you like the car but you keep doing business with the same dealership for 23 years because of the people.

My initial contact was with Suzi the internet sales manager who was exceptional in dealing with my questions regarding leasing a new MDX. She scheduled me for a test ride and greeted me as I arrived in the dealership with a handshake and a smile and then introduced me to a salesperson to show me the features of the Acura. The sales professionals Rob Ruhno was very knowledgeable about his product and accompanied me on my test drive while my trade was appraised. Rob was a non pressured salesman who was very personable and attentive. After Rob gave me my numbers I asked for a few hours to think about the purchase and he said no problem just call when you decide. I called in an hour to tell him I was ready to move forward and he said great lets schedule a time to get all the paperwork completed. When I arrived the next day Rob had everything ready for me. I signed his paperwork and then Angela Brown the Finance Manager came out to introduce herself to me and to sign the financial paperwork. Again, Angela was a pleasure to deal with and was very organized and professional to deal with. This was the best experience I have ever had purchasing a vehicle. Every step of the way it was flawless. I highly recommend this dealership and vehicle to anyone looking for a great experience. Thank you to all!!

Couldnt be happier. They were professional, courteous, and timely. I will absolutely go back.

Have been dealing with West Chester Acura for over 10 years and have been very happy with the facility and the people there. Just bought my latest TL and they were very willing to negotiate a good deal and were accommodating of my schedule. They were very thorough in going over all of the wonderful features on the car, but forgot to show show me that I could change the navigation map to display North Up. Also have been very happy with their service department that has very flexible scheduling as well as loaner cars when necessary. Would recommend them to anyone interested in a new or used Acura.

Great dealership

Great dealership. Friendly, not your stereotypical experience.

The sales and service department make you feel like royalty. Darren the service manager always has time to answer any of your questions.