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Super Lube-WI
2353 W Washington St, West Bend, WI 53095, United States
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Super Lube-WI

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Ja
Review №1

Fast service but pretty expensive compared to what I normally pay even with a coupon. Lift was broke as well so couldnt get the tires rotated as recommended.

Gr
Review №2

Came here for emissions. They were great and very quick. I appreciate how nice they were!

Ka
Review №3

They are really great at what they do! Always courteous and helpful.

Ma
Review №4

Went for an emissions test. It was fast and friendly. And I was able to do my renewal right there.

lo
Review №5

Stopped in for a quick emissions test After going to and/or calling 11 other places read all kinds of reviews about great service And promptness There were two cars ahead of me Both needing oil changes I was told to pull up to one of the empty bays And was made to wait in front of an empty bay for quite a while they then took the people in front of me into the shop while I continue to wait in front of the empty bay I had to wait outside while the two other vehicles’ oil was changed even though there was an empty slot in the bay I totally understand they were here first my issue is that I just needed a quick as advertised emissions test there are at least three employees that I can see It was at least 20 minutes before I was told that I could pull in and wait some more in the waiting room while they Tested my vehicle I think next time I will look for a different place to get a test and had been considering getting an oil change but not motivated to after this

Tr
Review №6

Super fast, super professional. Was most impressed by my service. Highly recommend.

Je
Review №7

My Lexus loves super lube. Its like my own private Nascar pit crew. Theyre fast and friendly.

Ma
Review №8

Awesome experience. Super fast and super friendly.

Mi
Review №9

It was excellent yesterday while I was there they got 4 to 5 cars in and out within an hour. Even with Brians cast thing on his arm.

Ju
Review №10

Having recently lost my husband my car was telling me that it needed an oil change. I know NOTHING about my car and could only think I was doing damage to my engine having missed an oil change. The two guys who helped me were not only polite and helpful but I came away feeling very lucky to have had them helping me. They were honest in telling me the oil was fine and a change wasnt need at this time. They even checked everything else and even put air in my tires which again my car was telling me needed done. I thank them and appreciate the help they gave me. I did not come away feeling helpless or dumb for not knowing these things myself. I will return when I need to have my oil changed!

Jo
Review №11

I go to Super for all my oil changes. Always a great job. The past two visits were for emissions testing. My car failed. However, they were so helpful, kind, and courteous. Got me through the ordeal. And, with following their suggestions, came back in a few weeks, and passed. Thanks guys!!

St
Review №12

Was quick and easy to get an emissions test done. I would go again

Ra
Review №13

Quick and efficient. Guys we nice and informative got, emissions done in 10 min.

ur
Review №14

Very good pricing. The mechanics were very respectful and knowledgeable. Would strongly recommend

MK
Review №15

Went here on a Sunday for an emissions test, took maybe 5 minutes for them to run the test! The waiting area had magazines and a clean restroom to use. The man that assisted me was very kind and curteous. So happy i was able to get in here and have great service for a test that cost me nothing! No appointment was needed, either!

Aj
Review №16

This place is quick and thorough. In and out and theyll keep you informed on the preventative work that you are overdue for. Always friendly as well.

je
Review №17

Its a nice place

An
Review №18

Will get you in and out quickly!

No
Review №19

Great Service, Quick and Very DetailedFriendly Staff and not Pushy on the Up Sales

Dj
Review №20

They changed my oil so good I dont even recognize it anymore!

An
Review №21

Fast, easy in and out

Ja
Review №22

Sheila and Brian five-star amazing service will recommend this place to everyone!!! Yay!

Tr
Review №23

Very insulting in regards to an oil change care and practice. Very demeaning on how I take care of my car. Being laid off for 2 months with a pandemic made money very tight. Thats when I realized I needed to give no explanation, was not their business. At the end, the guy told need to start it up and the cap to the oil fill was not in place. Sprayed oil all over. They did clean it up and rinsed as much as they could but told me I needed to go to a car wash to take care of the bumper and the rest of the film. Since they did not offer to pay for the car wash, and the previous condescending attitude that I received I was just happy to leave. I will not be returning

Ja
Review №24

Very fast service,Friendly people.Thorough and effective.

Ro
Review №25

Here at super lube as the techs and managers, we try to give the customers the quality of quickness as best as we can also help others look out for the maintenance on their vehicles. The more you keep up with the maintenance the longer and healthier your vehicle will last. We dont want to pressure any customer into buying anything. We are here to make them aware of what could happen and help it from happening. We are very careful with what we do at a quick and easy pace. Please come to us if you want to have good, fun and people who care about your vehicle type of service.

To
Review №26

Fast and friendly experience.

Wi
Review №27

I had called before to see if the employees were familiar with the BMW X3 oil change because of the lack of a dipstick, I got Kyle.. he assured me that they’re very familiar with that type. All of the guys there were incredibly friendly answered all my questions and all within a timely fashion! I would recommend this place to anyone and everyone! Cannot speak highly enough for this place!

Mr
Review №28

Normally get taken care of without much of a wait

To
Review №29

Excellent and polite service.

Er
Review №30

Always very professional and suggests what I need done but no pressure to do it. Very good!!

De
Review №31

It was so-so. First time trying them. I wasnt impressed with the customer service and surely didnt appreciate the female employee making fun of a customer that called in with a question. I had also called in before I came in that day, I can only assume she also laughed with her co-workers about my dumb question. I will stick with the Valvoline place.

Ja
Review №32

This is our go to oil change spot. Coupons are readily available locally to get an even better deal. They are very, very systematic about every step of the process, double-checking as they go. (I actually had another place not put the oil cap back on once!) They explain everything in common sense terms, and dont pressure you when you ask to delay something because of cost. And lately these people have been handing out free bags of popcorn!

Je
Review №33

Normally 5 star service. I was patiently waiting for an oil change in line, was told to drive to bay 2. I waited about 10 minutes, then someone pulls up to bay 1. 5 minutes later, they get in and I am still waiting? You need to serve customers in the order they come. I drove off as this was just an unfair practice. I will still get my oil changes for my company vehicles here, as they do a great job, just not today.

St
Review №34

Their attention to detail I find helpful!

ja
Review №35

Friendly & quick! A place where employees actually communicate!

Br
Review №36

Went there for an emissions test took about 5 minutes and I was done

Ga
Review №37

Very helpful and quickly flushed out transmission which is working better than ever thanks!!!

Am
Review №38

Fast service!

Sh
Review №39

I came in for my emissions test and was in and out in less than 5 minutes!

Je
Review №40

Went in to get car inspection, than they told me if I wanted my stickers that there is a extra 10.00 fee but that I would have to come back in the afternoon because they were out of them. Is this place for real. I went home, went online and saved the 10.00 ...Oil change very high here and customer service sucks.

To
Review №41

Emissions check quickly done.

Ju
Review №42

Poor service. Twice in the last 2 weeks I went here to get my and my sons vehicle service and waited 10 minutes. No one came out to greet us (only one car being worked on...they have 3 garage spots was not busy). After 10 minutes left to go somewhere else. On a separate note.. Went here 2 weeks ago for oil change and they were pushy on trying to sell other things..I just want a oil change and check tires and lights. Maybe if they did less selling they could give more service to those waiting in line. Also they refused to check my tires because of nitrogen in them. Was told later by others that could could of checked it out still. Wont go back.

Br
Review №43

Ive always had good service when going here. They often spot things that are more involved as well that I need to take my vehicle to the shop for which I wouldnt expect at this type of business! I like that they also, go the extra mile. One day they snapped some plastic on my vehicle back together for me which typically isnt done as a part of service!

Gr
Review №44

👍 Quick, stay in your car, service.

Ja
Review №45

Good work. Fast service.

Do
Review №46

In and out in no time. Very professional staff. Ill be back👍👍

Xw
Review №47

We try to provide the best customer service possible and maintain a positive shop environment for ourselves and customers.Our goal is to educate, go above and beyond, and maintain an honest relationship with our customers.

Fr
Review №48

Not to happy with this place. I had my wife stop here for an oil change. They were trying to shove the full synthetic package down her throat and told her that the standard package which is what I told her to get would make her motor blow up. Then my wife told me that the gentleman kept badgering her to spend more money. My point is just because a woman comes in on her own to have the oil changed do NOT badger her and try to rip her off. NEVER AGAIN!

Ra
Review №49

Always very friendly and dont pressure to do something that they suggest. They are thorough and explain everything they run through! Definitely recommend for oil change!

Bo
Review №50

When I left the oil change, my car was making a terrible rattling noise. So I turned around and went back. I was told the oil pan screws were not tightened. Now 3 months later all the screws are gone and the pan is hanging lose. I have to go into Honda dealer and get replaced. hopefully just the screws and not the whole oil pan. I am not happy and will never go back to Super- Lube in West Bend.

De
Review №51

This was my first time here and the service was excellent! Def coming back they were so helpful and fast

La
Review №52

Fast and really funny staff, they know what they are doing and I would recommend

Ad
Review №53

Got an oil change in 15 minutes. Under 30$ as part of labor day promotion. Just a bunch of guys doing good work. Give em ur money, u will be treated well.

Ka
Review №54

Super friendly people took my car in to get emissions tested and it was super fast they were awesome

Ma
Review №55

Very expensive!

Ma
Review №56

Fast, but efficient. Friendly and convenient!

Ka
Review №57

Did a good job

Ka
Review №58

Great service very thorough and its nice that you can see everything that theyre doing while you relax in your car.

Na
Review №59

Quick oil change yet great service. Can always depend on getting in and out quick and professional service.

ti
Review №60

Very pleasant visit, the guys walked me thru everything they serviced and gave me the confidence it was money well spent

Ka
Review №61

Staff was very friendly, courteous, and knowledgeable. Had an emissions test and oil change done in about 15 mins. I would deffinetly go there again.

Sa
Review №62

Ron and Andrew were great! Both funny and friendly guys. Hope they and their five children are doing well 👌

Me
Review №63

Long waiting time and it seemed like everyone was ignoring me, nice guys though and super easy if u cant go without your car and theu have coupons on their website for like 10bucks off...altho a high mileage oil change will run you 70$ and dont gry wipers or an air filter there they r very overpriced

LA
Review №64

A little high priced but satisfied with the work. They check everything too. Lights, filters ect. I usually go but use a coupon.

Co
Review №65

Great service and friendly staff

Ma
Review №66

Always fast friendly and always welling to give advise

Jo
Review №67

Low clearance cars will not work here for emissions. Staff is unprofessional

Ch
Review №68

FastVery professional and courteous

Ri
Review №69

Great service. Easy in and easy out for emissions testing

Kr
Review №70

Poor customer service. Not very helpful

Al
Review №71

Good service. Good people. Prices are high, though.

Ja
Review №72

Great oil change and emissions test is free

Za
Review №73

Sold me a Buy 3 today get 1 free oil changes(service charge, new oil, new filter) but when I went back they didnt honor it, but increased the price on my next oil change.

Da
Review №74

Great service, able to rotate tires and state inspection also. They take Enterprise fleet cards, too.

Pe
Review №75

Fast & easy

Da
Review №76

Will try to upsell you on stuff you dont need

Bo
Review №77

Good oil change at a good price.

Ro
Review №78

Fast friendly service.

Sv
Review №79

Fast and friendly

ro
Review №80

Amazing as always

Da
Review №81

Great customer service!

An
Review №82

Fast, great service

Br
Review №83

Fast and easy

Ad
Review №84

Fast and easy

Da
Review №85

Always great service

Jo
Review №86

Fast service

Pe
Review №87

Ok

De
Review №88

Fast

Ph
Review №89

Thank you

Za
Review №90

Nice staff, including oversell maintinance

Information
6 Photos
90 Comments
4.2 Rating
  • Address:2353 W Washington St, West Bend, WI 53095, United States
  • Site:http://superlube-wi.com/
  • Phone:+1 262-335-6767
Categories
  • Oil change service
  • Auto repair shop
Working hours
  • Monday:8am–6:30pm
  • Tuesday:8am–6:30pm
  • Wednesday:8am–6:30pm
  • Thursday:8am–4pm
  • Friday:9am–2pm
  • Saturday:8am–6:30pm
  • Sunday:8am–6:30pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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