A very positive experience. Cheerful and professional staff. I had a small hard to find leak, they kept at it until it was found. Thank you!

I had a leak in my tire. They found and fixed the problem very quickly. The customer service is great and the staff is is friendly and knowledgeable.

Craig was great and easy to work with. The tires I ordered were discontinued but he provided a comparable set at a cheaper cost- and with no delays. In and out quick

I ran over a piece of metal and my tire was leaking air like crazy. I thought I might need to buy a new one. They were able to get me in between appointments and patched it super fast. This place is amazing! I highly recommend it!

Where there’s a Will, there’s a way! I had driven through a road construction zone early Saturday afternoon and was upset to find that my drivers side rear tire was quickly losing air. I called Goodyear and found out they close at 2pm - it was 1:45. Goodyear recommended Monroe to repair my tire, that’s saying something when a business recommends a competitor! I called Monroe and spoke with Will. He said to bring it in and they’d take care of it. Will and his team were amazing!! Everyone was very friendly and my tire was repaired in minutes!! Will is the MAN! I’ve included a picture of the screw that was removed from the tire. I highly recommend Monroe and especially Will for your tire repair needs!!

These guys were awesome. It was late on a Saturday, I had a blowout and needed to have a tire mounted and balanced. They got me in out and on my way. EXCELLENT service!

I didnt have a regular garage for my car in this area but am so happy I took it here. Friendly fast service and fair pricing. I have found a place for both of my cars.Check them out.

I picked up a nail in my tire so I tried scheduling an appointment online. When I showed up the appointment never went through but the gentleman was very kind and said he would get it taken care of. I was in and out in a short time and with a tire that was no longer leaking. Very friendly service.

Called for screw in tire and got to take it right in and it was quickly fixed! Less then 10 minutes, courtesy and kind. Plan on bringing our automotive business there in the future!2nd trip in and same kind and courteous service! Thanks guys!

Very knowledgeable workers ! Helped me out alot and gave me valuable information I needed to know! Thanks for everything Monro!! Greg

Was told they where gonna work oncmy car. Told them.the issue waited a week for them just to tell me that they cant work on it. Top of that my car would run while i got it back. Ran before was givin to them

First and second alignment. Couldnt help but share these

My son got a tiny screw in his tire on a Friday night. Called early on Saturday morning and the fine folks at Monro got it in and completed by early afternoon. Thanks so much!

I had an emergency tire repair done this evening. The gentlemen were happy to help, even at a late hour. I strongly recommend this place to everyone!!!

Took my car there that I just bought used, I noticed it had a coolant leak so I took there to find out exactly what it is, they couldnt tell me exact part names. They would only say the entire tube to the thermostat and all the wires. I asked for the paper to show what they mean. They refused to write up any paperwork even after I asked they told me no. I get my car start it up, and now the belts are squeaking too. They wouldnt fix it at their shop and wouldnt tell me what exactly it is. Gave me my car back after all other shops are closed. Wasted my whole day and now I need to take off to find a shop to tell me what they should have. Worst mechanics ever, dont even know the names of parts they said just order the whole tube, all the way to the thermostatWhich isnt even a part name

I just want to say that you find auto shops that are honest and good at what they do. I had the best experience at Monro in West bend this morning. 5 stars all day!!!!!!!

Been here several times.They ask appropriate questions to match you with the product you need.I appreciate personal reviews on tires his family used.He went out of his way to make sure I was satisfied.

Came in with a low rear tire and they fixed it up and got me on the road quickly! Thanks!

Brought my Chevy cruise in last minute with a leaking tire. Called Al on my way in and he told me he would get me in right away. Waited no more than 15 minutes and he had it all fixed up for me at no charge and didn’t try to sell me anything I didn’t need. He was professional and fixed my problem in minutes. Definitely recommend this place!

Great service, friendly and very helpful every time a repair and servicing is needed. Thank you!

Great service, even patch a tire of mine for free!

I like to thank you for the 5 star service, as we originally talked about installing tires that I was planning to get on eBay, you ask for the chance to sell me tires too. Well you can up with a offer that I could not refuse. I will recommend Monro auto services to all.

Was in town visiting and had a tire punctured with a nail. Monro was able to squeeze me in on a busy Saturday and repair the tire very quickly. Excellent service. Highly recommend.

Stopped by without an appointment late in the afternoon hoping they could fit me in. I left work to find my tire flat. Allen replaced my valve stem before they closed up for the night. I will be returning for any tire or maintenance down the road!!

Removed a 2” nail from my tire. Very helpful, fast, and friendly. Excellent work and response before a big trip.

Went in for oil change and tire rotation. Waited 2 hours for it (with appt) and they didn’t rotate my tires. I could tell because found out later the same tire in the same spot kept losing air before and after my appt. Sad because the front desk was really nice and I wanted to come back next oil change but they can’t be trusted.

Great service, fast service, awesome experience. Will be back when in need.

Realized just prior to a road trip that we had a nail embedded in a tire but thanks to Craig he took care of it same day and didn’t charge us. Have been getting vehicles serviced at West Bend location for several years and will continue to to do so in the future. Thanks again Craig😊

It’s been over a year since these jerks crushed the rockers on my NV3500 when improperly putting it on their lift. They still won’t even address the issues. STAY AWAY!

Took my vw in for a light and was helpful as hell good people to work with

Met Dan first thing Saturday morning.Found him to be really helpful and friendly. Even though he was really busy, he took the time to explain what the problem could be. Im very satisfied with the service... And they havent even put my truck up on the rack yet!

Wonderful service!!! Very friendly people!!!

Great service, excellent and knowledgeable technicians, and unmatched prices.

I just moved to the area and my front tire was loosing air. Not knowing anyone, I checked reviews and this Store stood out for great customer service.Guess what, this Store offers awesome Customer Service.My car and tires had been driven for 8k miles.Dan inspected the tire, found the puncture and had it fixed in 30 minutes.The tire repair cost was much lower than I expected.I sincerely appreciate honest business and good work.Thank you, so much!

Today was my first time here. They had the most respect for their customers. The service was great and great customer service. The manager was efficent. I will be back when something goes wrong. You know how places tries to get over on womans because we dont know to much about cost and the problem. Well they didnt. I was very pleased with my service.

Gone here for a few services. Always prompt and do a great job.

These guys went above and beyond to get my car fixed. It brought in without an appointment. They said it would be done by the time I got off work. And it was done before then. The amount of work that needed to be done, I really didnt think they would get it done. But they did. They were honest and upfront about everything. I would reccomend anyone to come here. Thank you so much!!

Great guys all around! Its not easy to find folks like these. My kids picked up a screw in the tire, and the guys at Monroe took care of them quicker than I ever thought possible, especially on the weekend. We will be back!

We go to Monro for all of our tire/car needs! The guys are kind, honest and fair. They do quality work and don’t overcharge. We won’t be going anywhere else!We had 2 tire issues in the past 6 months, on 2 separate vehicles. One had a nail (unrepairabel) and the other had a stem issue. Since we had our tires installed at Monro for both vehicles, in recent months, they fixed the stem issue and replaced the tire for FREE!! This is the kind of service you want! Jeff and his guys are great!!

It is hard to find a good mechanic who will take care of your car as much as you take care of your pride and joy yourself. This place not only takes pride in their work but does it at a very fair price. If you run across a mechanic that is honest and will truely take care of you than never take your car to anyone else. I gave Dan 5 stars because he went out of his way to make sure my car was running better than new and at a price that was more than fair. I will never take my car to anyone else. My car was done on time an I highly recommend Monro Auto for any auto repairs that you may have. Tell Dan the (owner) that Jeff sent you because he is fair and comes highly recommended...You wont get ripped off by going here, I guarantee it... I sure hope that Dans flu or cold doesnt get any worse, yes even though he was under the weather he was at work making sure that his customers were able to drive their cars. One more thing before I close this review,,,I could of waited there for my exhaust work, serpentine belt replaced, and the bushings replaced, instead Dan drove me home and than picked me up an hour before the job was suppose to be done and told me my car was ready. That might seem like a small thing but to me it ment alot that he went out of his way for his customers . Thank you Dan for making my day a great one.

These guys were great! Stopped in right before closing on a Saturday to get a tire repaired and Jeff did it in no time flat (pun intended). Thanks guys for sticking around and providing great service. It is very appreciated.

They let you book appointment online!!!My Tire Pressure Monitoring System (TPMS) kept coming up. I booked my appointment online, went to the shop, a mechanic fixed the issue by calibrating it.Best part, they charged me nothing for their service nor time!I was in and out within half an hour.

Great help

I had been experiencing very low tire pressure in one of my tires since I bought my car. I took it to Monroe to see if there was anything they could do about it and within less than 1 hour it was fixed! I was so impressed with their service as well as the very friendly staff. I would recommend Monroe to anyone!!

I got a low air pressure warning as I was driving home from work. It turned out I had a bolt in my tire. I stopped in at Monro, hoping they would be able to repair my tire by the next day. To my amazement, they had it repaired and ready for me in 35 minutes!

I needed some last minute exhaust work done because my pipe was hanging so I called Monroe and spoke to Dan over the phone and he told me to stop in and he would see what he could do to help me out. He got me right in and had a mechanic put my car in the air and brought me out to the shop to show me what needed to be replaced as I thought I just needed a clamp the part was actually more specific to my vehicle. He made a couple calls which was looking to be a kind of expensive repair at first because the flex pipe that I needed was sold along with a catilatic converter but he continued to call one more place for me and was able to get just the part I needed. You just don’t find that kind of impeccable customer service anymore and I tip my hat to Dan for going above and beyond to please a customer. I will be back for all my automotive needs. Thanks again Dan!!!

It was easy enough to get my car in for a last minute tire plug after work. But after being in the shop for 15-20 minutes I was told Im ready to go. All my seat adjustments were changed, the settings on the gage cluster were changed, the temperature settings were changed, and my car reeked of cigarettes. The plug also did not hold, lost air faster than I was without it, had to fix it at home the next day.

Phil was extremely helpful and accommodating when I had a poor experience at a different store. I was sure that I had a hole in a tire and was about to leave out of state when it seemed like the tire was getting worse. He had me come over that night and they took the time needed to find that there was a hole present in the tire. He also helped me find the best place to order my tire to provide the best deal for me! He definitely went above and beyond for me!

They are very friendly like a family auto shop. They are also super quick at what they do. Im not even there for 15min while they change my tires. Very good business and I highly recommend.

No Complaints at all for any of the service I have received so far. I had tires replaced on both of my vehicles. Brakes replaced on one . I received a thorough explanation on why brakes were needed at the time. I brought in a flat and they analyzed and repaired it at no cost. This says something about how they take care of their clientele.

I have dealt with Phil the manager for 2 years now and have recommended family & friends to see him if in need of a repair. Currently own a 09 Infinity with high miles but love the car and am not looking to trade it in. Even tho there has been some issues with my Infinity, Phil has always made time to get the repairs done based on my schedule and at the least expensive rate in the area (I shopped him twice)... In a world were it may be tough to trust mechanics, Phil is the real deal

First class service here Joe took care of me as my low tire indicator came on. I am from St. Louis and he quickly got me back on the road. Highly highly highly recommend this place Joe is extremely courteous

This place is pretty good if you need. Car repairs or oil change they will get you in they are always helpful and quick to the point I come to work around here great customer service and proffesional staff ....Ask for Josh he is the man and does great work and quick service always willing to lend a hand

Great service! Friendly staff! They got in figured out the problem and got me on my way.! Thank you!

Great customer service. We felt job was done efficiently.

This place is great. They were super friendly and the service was quick. Patched my tire and didn’t even charge me! We will be going back there if we need anything done!

Just bought a car today and got a flat tire on the way home. I just made it home and took my tire off to find the leak. I took it to Monros and they plugged it for free.Thank you MonroeI really appreciate your service. You made my day a lot better.

Yay

My wife took in her 2014 Honda Civic for an oil change. Jeff was very courteous, along with the Service Tech that took her to the shop, to show her brake wear, all good. The entire staff was very helpful. A very nice job was done.

I booked an appointment for 8am. And when my husband and I came in the gentlemen see aggravated/annoyed. When I began discussing the pricing he proceeded to tell me that the prices have changed and the only way to get the deal was to sign up for the credit card. Yet the prices by the road and the price on the door says 19.99 for oil change and tire rotation. For conventional. The gentlemen said well they changed the prices. I looked at him and pointed at the sign. He well you can only get that if you get the card. So i asked how much a tire rotation would be if it needed it. He said well we will just do it (attitude and all) first time here and most certainly my last. I suggest a little more training on customer service. Or a new person at the front desk

I came up to West Bend with low tire pressure and by the time I got up there the tire was flat. Not only did they stay open late to replace all 4 tires, they gave me a discount and a lifetime of tire service. Highly recommended!

Came here for an alighnment! These guys are awesome! Will be comming back for tires soon! Buy 3 tires get the 4th free! Dont mind if I do! A friend had referred me and Im glad he did! Thank you for the referral!

I booked an appt online for an oil change for a Saturday at 11am and went in and was told there were 3 appts booked for 11am and only 2 guys working. The man was really nice and I opted to come back Monday at 5 pm instead of wait an hour +. I got there at 4:50 pm and stood in line for 10 minutes without being helped or acknowledged. I decided to leave and go to the Jackson Super-Lube where I got in right away. I won’t be attempting to go there again.

My exhaust broke apart in the middle and I thought they were going to sell me all new exhaust but Jeff welded it back together where it came apart and told me no charge and sent me on my way. Was not expecting that. Great service and thank you again.

Take your vehicle here! Nice people and honest.... something hard to find nowadays. I will not hesitate to come here again. Thanks Phil!

Jeff the manager was great, got my truck in and found my issues out other people couldnt. Fast great service. Thank you.

Great Experience! Jeff was really helpful. I definitely recommend checking Monro out for your tire/car needs.

They did a great job of installing my summer wheels. They even spotted that I brought the wrong lug nuts. They were fast and polite.

Great service! I came in with a leaking tire. They immediately started fixing it. Fixed in no time. The mechanic handed me the keys and didnt even charge me!

Experienced staff who know what theyre talking about. No-hassle, cheap oil changes. Some services seem overpriced (new tires/alignment), but overall a smooth business.

Drove around West Bend for a couple hours looking to get a tire fixed. After 3 or 4 tries with other places . I finally went to Monro. Not only did I get my tire repaired after waiting only 25 min, but no charge. I want to thank the manager but also James who fixed my tire. There are still people out who care about others. God Bless you guys.

They seemed genuinely concerned about our safety when we had our brakes done. However, the corprorate office is guilty of Bait and Switch marketing tactics saying you can get your brakes done for $129 per axel when they know full well you will probably need rotors too.The people who worked at this particular store did a good job and they deserve 5 stars. Corporate marketing deserves 1 start, so it averages out to 3 stars.

When in for a estimate Jeff the manager was extremely helpful and knowledgeable, was able to answer all my questions I had About the repairs I needed, I Was pleasantly surprise and how clean everything looked, Definitely it will be a place for me to take my vehicles from now on.

Great service and friendly. Good prices too. Will be back.

Great customer service. Flat tire fixed right away as a walk in. Would definitely recommend this business.

Busy place but will get the job done as efficiently as possible. Always willing to go the extra mile! Highly recommended.

They checked out my car quickly, even though I didnt have an appointment, told me what was wrong, and didnt even charge me for it! Thank you soo much!!

Went Back to Monroe after found a loose tie-rod end, new manager ! New attitude ! very pleased to have service done under warrenty from previous repair. THANK YOU !!I AM pleasantly surprised and am recommending them as a Go To for honest repairs.I will go back there again, as my truck is not getting any younger nor am I. I cant work on cars like I did any more either ( im getting older too )thanks again.

Super prompt, answered all my questions and helped me understand what needed to be done to my car and what didnt!

Great place really need a break and when i came in for my first time i knew i found my new place in west bend

If I could give this place zero stars I would. I had a slow leak in my tire due to a nail. I took it to Monro Muffler and Brake in West Bend. They told me they could not plug the tire. The nail was right in the middle of the tread (Not the side wall). Then they tried to tell me I would need to buy two new tires as if I just replaced the one the alignment would be out of balance. I told them, I just need one. They quoted me a price of $129.99 for one tire. But, after all the add ons it came to $193.03. I told them I would think about it. I then made an appt the next day at Bobs Main Street Auto and I am sure glad I did. They had my tire plugged and out the door in 20 minutes for $17.00. I will never use Monro again! They have lost my business for life. I will now be using BOBS Main Street Auto for all my auto repair needs!!!

Unprofessional. Wanted tires put on my truck that I ordered online. After waiting two days finally to get an appointment and told they couldnt do it because their equipment is out dated when I know for a fact they could (Ive used the same machine on bigger tires). I feel like they didnt want to do it because I did not order the tires from them. Also talked down about other businesses. Just plain out unprofessional.

This place is simply outstanding.My mom is in a nursing home in Slinger and on a extremely cold day 1/25/19 I had no power steering in my Chevy Silverado.I opened the hood and saw the hole shooting fluid everywhere.I called them and they said they will make time,so I drove from slinger to West bend with no power steering.Amazingly about 45 minutes later they said my truck was done.So I go to the counter and ask how much is the bill and he said free of charge as they had hose at the shop.This place saved my day as I needed to get back to my home in Oxford Wi.This place reminds me that theyre arestill good people in this world.

I booked an oil change on-line because they had a deal going on. I received a confirmation e-mail. In the e-mail it also said they would call to confirm - I thought that was strange. I didnt receive a call. I went in for my appointment and found out - nope no appointment. The clowns at corporate set up this website to draw people in. Then when you show up they tell you that you can book one -- not later that day -- but much later in the week. Apparently the store does not have access to the booking on line. So why have a website that offers on-line booking? Is this another version of bait and switch? If you are looking to get your oil changed go somewhere else!

Amazing service very fast really helped me out when I was desperate. Recommends this to everyone amazing work and fast

And going back again and again. Great service!

Always helpful, they go above and beyond.

Great customer service and prompt service! Very personable staff!

Phil and his staff are always easy to work with. Fair pricing and always makes an attempt to get you in.

12 Oclock appointment for a Front End Alignment.... 2.5 hours later STILL not done! Finally done and then they use my gfs car to drop off an employee at home?!?!! WTF! Now SHES late to work! Very unprofessional! I guess you get what you pay for! Definitely will NOT go to Monro again!

If I could give this location negative five stars, I would.I took my car in to have brake pads rotors and calipers replaced. The manager quoted me at $750 and 90 minutes for it. I came back after the 90 mins, he tells me the brake LINES need to be fixed too. I tell him to put them in. SIX HOURS after that (a half an hour after they close) I finally get my car back. The brakes now dont work. My car wont stop.I took it to another shop a few days later, to find out THE LINES WERE NEVER PUT IN.While the mgr claims he gave me the lines for free (also sounds shady) the work that WAS done to the car should not have taken seven and a half hours to do. And what he quoted as a $750 repair is costing me $10,000 as I had to buy another car.NEVER AGAIN WILL I TAKE ANY VEHICLE HERE

I came in to get my headlamps replaced and couldnt have asked for faster service for a better price. Highly recommend!

Very friendly. Got in right away. Philip the store manager was very helpful. Making this my new oil changing place.

Very friendly, helpful and quick. Couldnt have asked for better service!!

Oil change $101, Wowsers!charged me $12 extra for shop supply fee and $72 just for oil $14 for filter and labor and sum tax!I coulda saved $30 elsewhere!!Buyer Beware!!

The people there are always kind! Another place tried to rip me off and tell me something was broken, and these guys told me that it was a straight up lie. I saved over $350 because of this place! They didnt capitalize on my lack of knowledge, and explained it to me!

Amazing service and they told me everything I needed to know.

Highly helpful and friendly. We just walked in because my husband’s tire was losing air and they had it fixed in no time!

I took a tire in for a repair late in the day on 9/15/18.NTB down the street and they told me 3 hours to put a plug in but probably wouldnt have it done before they closed, and nobody in town else was open to do it. I went up to Monro and the manager said give him 45 minutes. In 45 minutes on the dot he had it ready. NTB has failed me 3 times and always an attitude. Monro has my business now.

Great service, no rush attitude, budget awareness, and good advice about future repairs.