My computer was hacked and shut down. I dropped it off at Firefly and Erik got it up and running again! Later I had a problem with my email and he was able to remote in with me and fix it in no time! Thank you Erik and thank you Ashley for your awesome customer service. - Sharon

Quick fast professional service. Will definitely use them again.

I had a couple issues with my computer. I did some research and tried several things first. None worked, so I took this route. Not only did they fix it in a single week during quarantine, but I also learned what to upgrade on the inside when I get a chance to improve the life, efficiency, and speed of my computer. Thank you Luis, for being knowledgeable and happy to teach me a little bit. I love learning.

Firefly’s techs are always courteous and helpful. Firefly is the best!My old computer was dying and Microsoft has stopped supporting my software so it was time to get a new computer. I contacted my favorite Tech and had him help me figure out what I should purchase for my needs. I am super happy with my new Computer!!!

We have been to Firefly quite a few times over the past nine months with issues involving an older computer. We finally bought a new one and needed help setting everything up and transferring all of the information and files from the old to the new. Luis is awesome! He has always been so patient with two seniors who are not very proficient with computers. We truly appreciated all his help.

Firefly is the BEST out there! Very efficient and very professional. Our technician, Shane, has always been easy to work with. He quickly gathers the needed information to understand our issues and gets them fixed in no time! I cannot recommend Firefly highly enough.

Firefly saved the day!! I was stuck with a QuickBooks issue and they were able to remote access and troubleshoot/ repair the issue right on the spot. They are the only IT company for Cascade Tub Repair. We are always very satisfied with their prompt, professional, and friendly service.Thank you!

I called with an issue not able to send/receive emails. Jeremiah returned my call and we were able to work it out over the phone without having to drive out...great service!!

I have been relying on Firefly to keep my computer going for several years, and have always been pleased with the service. This past week Louis was so kind and figured out right away why my iMac was giving me fits. He even taught me a lot about my new I Phone while waiting for stuff to download. I couldnt be happier with Firefly and would recommend them highly.

Great customer service at Firefly. I feel that they went above and beyond setting up my computer. I am planning to use their services to set up my network and server for my dental practice. I feel that they provide huge value added and are saving me money with their knowledge and experience in the industry to help me make informed decisions to select the equipment and software that best suites my needs.

My laptop suddenly went to a black screen and would not boot up without turning off. Juan did an excellent job correcting the problem and then took the time to educate me about some tools on my computer that would help me monitor the health of my computer. The service was timely and was a great value. I highly recommend Firefly!

They were great to work with, fixing me up by coming to house. If I need help again it will be firefly. Juan was great too work with would use him again.

Great employees, very helpful! I needed heatsink for my new processor and called this company to see if they had any because everywhere else was sold out. They said they didnt have any at first but the owner immediately called me back and said he had a half tube in his desk drawer he would sell me for half price. Thats great commitment and customer service. Ive since made multiple purchases here.

First time customer, i will be sure and call again any time i need help with my computer, amazing response time and the tech(jerimiah) did a wonderful job, fixed it in no time, was patient with this old techtard!!! 5 stars, no 10 stars!!!! thank you firefly

Always eager to serve, help and provide support for our entire team. Thorough and complete in working through our tickets, and ready to help us learn how to do things, technically, better. Quick to respond.

Excellent new hardware and software installation and follow up to eliminate any conflicts and ensure a smooth transition.

Worst computer experience I’ve ever had. Had my laptop for almost 3 weeks couldn’t fix my issue, (computer recognizing my hardrive).I told them I only had 3-4 weeks before I leave abroad. However, instead of just being honest they kept telling me “we’re ordering parts”.After receiving my computer I called the manufacturer and troubleshooted it within 30 minutes I knew what was wrong.The lack of effort is surprising they didn’t even diagnose it until after the first week. That’s with having a 5 day turn around time. The reason I took my computer to this place was because I thought they would have it done within that time.Overall, if you have an easy hardware or maleware Virus they can probably figure it out. However, if you have a more in depth problem I don’t think they will show much interest or figure it out.Also, I’d like to add that I’m a pretty laid back person and I’ve never written a review before. But, I just don’t want someone in my position wasting there time.

Luis has been extremely helpful in setting up our new PC.

Firefly, Jonathan Moore, designed my website for Apple Blossom Floral,Inc.So happy, easy to work with and they have Great support people to work with. Thank You Firefly for making a daunting endeavor so smooth. Jeanne

The Firefly team are experts in their field. They are responsive and helpful in dealing with all IT issues. Thank you, Firefly for your great work!

I have used Firefly in the past upgrading the operating system and moving large amounts of data to a new machine. They did a great job at that. However, this last time was a bit more of a technical hardware issue. I had researched the issue and seemed to have found at least a solution to attempt. I was disappointed at the level of effort taken before they wanted to send the external hard drive off and charge me $1700 to recover my data. I had to call twice to get a status update. On the second call, I was told the drive data could not be recovered. This does not mean I would not use them again, just they were not as willing to take the lead on the project I presented them this time.

These guys are very responsive and really know their business. We are fortunate to have such competent IT specialists here in Wenatchee.Paeton BangartDirector of OperationsAdvanced Home Health

I continue to be extremely impressed with the knowledge and professionalism demonstrated by the collaborative efforts with the FireFly team. On more than one occasion I’ve had Jeremiah, a tech, in our facility to fix another providers error(s). Most recently, he was in our facility to fix an internet access issue, which was caused, we believe, during an install of equipment, by LocalTel. When LocalTel returned to our facility to assess concerns we had after their install, they verified access point issues, and stated “the only way for this to be resolved would be through running cable.” We were quoted over $8100.00 for the job. So, we reached out to FireFly and explained the situation. Jeremiah was onsite the next day! He identified equipment that had not been set up appropriately, amongst other things, and addressed all of our concerns and had us back up and running, in totality, in a mere 1.5 hours! Thank you Jeremiah, and the FireFly team! Your efforts and professionalism are greatly appreciated! A+

Took a week to call back. Problem had already been resolved

I am so impressed with the service, expertise and friendliness of Luis. I recommend him highly. It is such a relief to have Firefly in our community. Thank you!!!!!

The team at Firefly have been a crucial element of the restructure of our office! We appreciate their dependability and knowledge.

Firefly and Juan, as always, is world class in professionalism, service and attentiveness. Thank you!

Jerimiah, did an awesome job, very nice person

Patient, knowledgeable, responsive, all that anyone could want in a tech company.

Fast response at diagnosing and correcting the problem with our wifi.

Luis did an amazing job explaining and correcting problems with my iPhone!

Their customer service and tech support is excellent.

Love Firefly! They are such a great company with incredible people!

Very pleased with the service.

A couple weeks ago my laptop decided it was done working. I didnt have a backup (of course!) and I was worried about losing all of my photos and other stuff. The techs at Firefly not only got my computer back to me quickly they also got me all my files! Go Firefly...you guys rock.

Oleg was great to work with

Competent, easy to work with.

Outstanding service.

Good service