I’m giving two stars only because for years I never had a problem with this company. However, I recently had a zero-star experience. As a single woman, I want to protect others from being ripped off like I almost was.I had water on the floor around my furnace. The serviceman from Tom’s Heating said my AC was freezing up and also leaking refrigerant. (It had been cooling my house just fine, so that seemed fishy.) He advised buying a brand-new AC unit costing $3500.I called a different company for a second opinion, and that serviceman found a clogged fitting in the water line connected to my condensate pump. The water was backing up inside the furnace and then leaking out on the floor. He rinsed out the fitting and put it back. Voila, problem solved. He also replaced a dirty filter, which he said would have caused the first guy’s refrigerant reading to be inaccurate. He said my AC unit is working perfectly fine.I called Tom’s to complain about the botched diagnosis, but they adamantly stood by the refrigerant leak theory. The inconvenient truth is—after their serviceman left, I still had water leaking all over the floor, plus an upcoming $3500 bill. After the other company’s serviceman left, I had neither.I felt like the guy tried to take advantage of a single woman who wouldn’t know any better. Based on things I learned from the second serviceman, the guy from Tom’s was either dishonest, incompetent, or possibly both. I had been a loyal customer for almost 20 years, but they have lost my business moving forward.

I could not be happier with the new air conditioning install that Toms provided us. Our AC was old and basically dead, and Paul made a great recommendation for a new model. The team came out and performed the install and put in some additional venting in our basement. They were very friendly and cleaned up very thoroughly before they left (maybe even cleaner than when they arrived!) I asked about an upgraded thermostat and the tech brought one out and walked us through the set up process. Top notch service and a great group of guys to work with.

Wonderful family owned company. Everything is transparent. They have serviced,sold,installed and maintained our heating and cooling equipment with care. They are a very good and friendly company.

It has been a long time since I have been so impressed with customer service. Tom did a wonderful job up front with the quoting process, and Pete and Cody did an excellent job with installation. They really went above and beyond in providing plus one service.

Fixed our AC just as we were moving into three 90°+ days. Also helped us understand the next steps toward replacing this 15-year-old unit.

Id been using the same heating company for ten years and every winter our furnace broke down. Every year the old company replaced the same part; they could NEVER figure out why it broke down. In fact, they said the manufacturer might stop honoring the warranty because it broke so much. Which is insane. I changed companies. What a difference in using Toms Heating Service!Toms Heating has been wonderful. Prompt, good service, and smart. They have done a great job on our furnace. I was so frustrated they could have sold me a new one but they never tried; they are also really honest. I am very relieved to have found a really good HVAC company.

Very knowledgeable, quick to find the issue and fixed it right the first time. very thorough too. He made sure the unit worked multiple times before he closed it up.

I had my thermostat go out overnight and they got a tech out immediately to replace it. They were extremely friendly, efficient, and professional! I will definitely be recommending them to any and all of my friends and family.

Hey Tom and Paul, looking great guys! Hope all is well and it looks like your business is doing great as it should be even in these hard times. My business in auto detailing and Restoration was and essential business so I have been working, but he Paul look for me on Facebook and let’s get in touch. I just don’t want to leave my phone number on this for the public to see.Take care Gentlemen,Shawn

They were here within 20 minutes and Jesse made repair in 5 minutes knew exactly what the issue was . Awesome service awesome pricing Top Knotch .

Tom’s is the best around!! We needed some vents moved for a kitchen remodel. They were able to come out the next day to move the vents so our contractor could continue working. They were also able to fix some furnace issues for a very reasonable price. I would highly suggest using Tom’s.

Nice guy that came out. Got everything done and explained what he did.

Very pleased with the service provided by this company. Very knowledgeable, Professional, and courteous.

Excellent... recently had a thermostat control head replaced (under warranty) by Kyle. Outstanding customer service; prompt, patient, and thorough.

Prompt, courteous, efficient, friendly. Nice company to work with. Would recommend

Bought our home eight years ago and previous owner took out a 10 year all covered warranty which I was not aware of. Received a call from Tom telling me this and said the heat exchanger in our furnace model had a tendency to rust. The warranty was soon to expire and recommended replacing it as it was still covered under warranty with no cost to us. I am so thankful of his awareness and this goes way beyond expectations of a business. Thank you so much for your call.

Weve always had wonderful service from Toms Heating. Rapid responsefor unpredicted issues. The Technicians are well trained, pleasant and smile. I wouldnt go anywhere else. Trustworthy...so important in our world today.

They are simply the best around, hands down. Tom and his team are honest, friendly, responsive, knowledgeable, and fair - every time. I used to work for the management company that handled our community of condos, and every time we had a problem, Tom’s was who we called. When it came time for us to sell our condo and replace the ac Unit, we called Tom’s. Now as an owner of an older home, any time we’ve had a issue, there was no debate. Technicians like Pete, Kyle, and Dan, they put the customer first and are direct about issues and how to resolve them. This is why Tom’s Heating Service is the preeminent company in Wisconsin to handle any and all HVAC needs, not just those of the greater Milwaukee area. I want the best for my family, and that will always mean Tom’s. They don’t just deserve five stars, they work to earn it time and again and again. I’m happy to support and endorse this family business that has always been there for us.

I would recommend Toms for all of your heating and cooling needs. Whether its repairs or complete replacement, you get fast friendly professional services for great prices. We did a lot of shopping around for a new furnace and a/c they were by far they best price with the best warranty and awesome staff and service!

Pete came and installed an Aprilair whole home humidifier and did a fantastic job. He was quick and very knowledgeable. I am always curious to see how things are done and installed so I hung with him through the install and he shared lots of info and was very personable. I highly recommend!!

Jesse arrived toward the beginning of the time frame that was scheduled. He took his shoes off at the door - much appreciated! He explained things that he was doing and asked me twice if I had any questions. He was very polite and friendly.

Toms Heating Service LLC installed a new Carrier Furnace and Central Air in September of 2016. The did an outstanding job! Every year I call them to come back and clean and check the Furnace and Central Air. Every Technician had done an outstanding job! Today Dan came and he was fantastic!!Thank you so much Dan for everything you did and explained today.Mary

Update: 12/09/2020 Finally needed to replace the furnace and without fail they continue to have excellent service and technicians. Tyler and Danny were incredibly professional and helpful in answering any questions I had. If more companies were run like Toms Heating the world would be a better place.2019: It was less than an hour from phone call to fix. Weve had to call them three times now and each time they have outstanding service. Thanks Pete!

Reliable and on time. They dont make me wait all day for service and take care of keeping my furnace and air conditioner working efficiently. The phone is answered by a real person with a friendly voice.

Pete and Mark were awesome! They were so nice and told us exactly what they were doing and all the information that we needed to know. My dad who is elderly and used to install units confirmed they did everything properly and effectiantly. Would highly recommend them!

Thank you Kyle and Toms Heating and Air in Waukesha. From the initial phone call to the repair fix, our furnace was up and running in under 2 hours!! Kyle is an outstanding service tech...neat, courteous and informative.We HIGHLY recommend Toms Heating and Air!

We were very impressed with Toms Heating Service. Since it was after hours, we left a message with the answering service. The technician (Kevin) called us back quickly and was out to our house within the hour. Kevin was friendly, patient, knowledgeable, and determined to get us back up in running in no time. Having 2 small children with a house now at 62 degrees - the pressure was on. Kevin did not disappoint. Thanks for all your hard work! Would definitely recommend.

Toms did a wonderful job on converting me from oil to gas. They ran a gas line for me and the furnace and air are great. All for a really good price

We have been using Toms Heating for about 25 years. Initially service was excellent; prompt, timely and dependable.Our last major event was in 2017 with the installation of a new heating and air conditioning service. Again rating was 5 stars.This most recent experience was entirely different. Service was slow, mediocre and unpleasant. I finally talked with Tom, who explained the process and told me the technician would arrive today between 8:30 and 9AM.I arranged my schedule accordingly. It is now after 10:15am and I am still waiting. A call to the office revealed the technician had a dental appointment and would arrive soon: Why was I not notified of this? Costumer service POOR. Still waiting......

Had new furnace and air conditioner installed by Toms Heating. Job estimate was informative and easy. Installation couldnt have gone more smoothly. The installers were professional, courteous and knowledgeable. So happy we chose Toms Heating and will use them for all future service. You cant go wrong with this place!

Taylor did a great job with our routine maintenance. Outstanding customer service. I’ve used Tom’s Heating since moving into our home 2 years, and they’ve been doing great work.

This is a great company. Great consultative sales process, great installation and great support, and great Carrier products. The employees and the ownership really care about the customer experience. Outstanding!

We went from oil heat to gas plus a Central Air system. The entire process from estimate to install was really smooth! We never felt pressured to buy, but received an honest assessment of our homes heating and cooling needs. I could not have asked for better service. The techs were professional and left our home spotless after the install was complete. Everyone at Toms that I have had the privilege to talk to was very nice and professional. I would recommend this company to anyone looking for new equipment or a check up on your old.A+ Service!

Had a problem with the fan in my AC, called up and got a technician same day. Did a quick job identifying the problem and was able to fix it on the spot. Great work at a reasonable price. Will definitely call them up if I have a problem again.

Toms Heating Service provides excellent service and treats me fairly. When I first needed service on my furnace a few years ago. A friend recommended Toms. I have been a loyal customer since. They have always done great work at a fair price and they dont try to upsell me. They have always just fixed my issue and given me honest information about the condition of my furnace.My furnace is over 20 years old and is on its last legs. I know I am going to need a new one soon. But the tech did what he could to help the furnace make it through winter yet told me where potential problems still exist. Since my first call to Toms I have always felt as though they were fair and honest.

Will never use these guys again. First, they told my wife we needed a new furnace when all that was wrong was the ignition control module was bad. I asked them to just replace the module and they told me it would be $800 to do the 5 minute install of a $200 part. On top of that they couldn’t get the part until next week. I was able to buy the part on he same day locally, and I installed it myself. My furnace works great. These guys are a ripoff and can’t be trusted. I wish I could give them zero stars for trying to talk my wife into a new furnace when it was just a $200 part.

When our AC stopped working we called Toms and they were able to send out a Service Technician the same day. He arrived within the window of time that they said he would and he was able to fix the issue within an hour of arriving. He explained what was wrong, wasnt pushy, and the price was reasonable as well.

The technician was on time, neat, pleasant, and trustworthy. My issue was quickly diagnosed and fixed for a fair price. Will use again

Fantastic company - very knowledgeable, helpful and reliable.The office is kind and does a wonderful job setting up appointments. They also contact you the night before, giving you a specific 2 hours window on when to expect the Tech.Dan stopped out today for the annual maintenance on our AC/Furnace. He was on time, thorough and up front about what needed service and what was working well.Weve been customers for the past 13 (+) years and truly appreciate your commitment & exceptional work. Thank you.

New Carrier AC installed - Dave and Drew were prompt, considerate of home and property, and patient with my questions. They represent the level of professionalism that I consistently receive in my interactions with Toms Heating.

Kyle came on time, did a very thorough check of our heat and A/C system. He answered all of my questions confidently, and was very professional in his approach to our system, and left everything very clean.

Tech was on time, courteous and knowledgeable. He performed all the required tests, explained what he was doing and even dusted the furnace off. Excellent job. He was also very nice to the dog.

My A-coil froze up on my a/c and I was having problems with my furnace in the winter so I decided to call Tom’s to have my a/c serviced. The technician put 1.5lbs of refrigerant in the system. While the technician was testing the system he asked me to go inside and place a sensor by one of the cold air returns. When I came back outside and walked around the corner of the house, the technician was pissing on one of my wife’s plants. If he would have asked to use the bathroom I would have said yes. The technician mentioned that I should have my system replaced since I do have a leak somewhere and I had the old R-22 refrigerant. He did say that they could add dye to see where the leak was. Since I was also having problems with my furnace I decided to get quotes to have the furnace and a/c replaced. I proceeded to get quotes from three separate companies, one of them being Tom’s.My system included a 2.5 ton a/c unit and a 100,000 BTU 80% efficiency furnace, each company was told I was getting three quotes. The first company came in and measured up the square footage and looked in each room for supply and return air vents. They quoted a 2.5 ton a/c and 80,000 BTU 96% efficiency furnace and wanted to run new refrigerant lines.Tom’s was the second to do a quote. Tom quoted me a 2.5 ton a/c unit and 60,000 BTU 97% efficiency furnace. He also wanted to flush and reuse the existing refrigerant lines. I reminded him that my current system has a leak somewhere and I was told most likely the leak is not in those lines. I then mention to him that my current furnace is 100,000 BTU and 80% efficiency. I also mentioned the quote before him was for an 80,000 BTU furnace and 96% efficiency with a 2.5 ton a/c. Tom told me that I don’t need an 80,000 BTU furnace and that a 2.5 ton a/c unit would not work with an 80,000 BTU furnace. I did some research about flushing the lines and did find that some companies do that, but also read that if and residual refrigerant remains in the line that it can contaminate the new system and shorten the life of the new system. I also talked to my step-father and found out that he has a dye confirmed leak in his refrigerant lines coming from his condenser. Tom’s quote did come in about $900 less than the first quote, but for a smaller system and less work.The third company came later that day and quoted the exact same thing as the first company but $1 less than the first company. I mention to this sales guy about the 60,000 BTU furnace that Tom’s quoted and about Tom wanting to reuse the existing lines even though there was a leak. This sale guy knew exactly who I was talking about even though I did not mention any names. I was told by this sale guy that he has heard about this many times from other people about Tom’s. This sales guy mentioned that if I were to drop down to a 60,000 BTU furnace that the inspector would most likely order a heat load calc on the house. He also mentioned that there is no problem with a 2.5 ton a/c running with an 80,000 BTU furnace. The fact the two companies quote the exact same system without know what each other quoted, I believe that.I can honestly say that I would not recommend Tom’s Heating to anyone.

Technician - Kyle - for our annual service on our furnace and air conditioner was very friendly and professional. Very pleased with the service he provided. I have been very pleased with the system and service we received from Toms Heating.

Great service as usual. Been dealing with them since the late 70s I think. Never a problem.

Toms has always provided fast and professional service. We have been with this company for many years, and have always had exceptional service

We have a unique house with two furnaces and one air conditioner. Dan came over and made sure everything was up to high standard and worked together beautifully. Thank You

Brandon did an amazing job with our AC. Was honest, professional and fair. Will highly recommend and will absolutely use Toms again in the future.

Toms Heating and Dan the serviceman provided excellent, courteous service. We have had Toms Heating for 12 years and have had all good situations. Office personnel were also efficient and we appreciated the phone call when they were running a little behind the scheduled times.He made ethical business decisions while here and that pleased us.

I would rate Toms Heating Five Stars. They recently put in a new furnace for us and at that time we declined to have a humidifier installed. Shortly after that, we changed our minds and went to the shop and requested that they install the humidifier. They rearranged their Technicians schedule and installed the humidifier the very next day. That is Service !! at its best. Kevin (technician) did a super job and we are very pleased with the work and results. I would (and do), recommend Toms Heating Service to anyone who needs heating and cooling services.Satisfied,Dale Zeisberger

Called in on a Sunday after a night without heat on our first really cold weekend of the year. Tech called back within minutes to set up the service call and arrived on time. Pete was our serviceman and he was not only knowledgeable but very personable. We will definitely use Toms for all future heating and cooling needs. Thanks for the prompt service!

Said they would be here between 10 and 12. They were here promptly at 10. Serviced and tuned up our boiler and wall furnace in an hour. Our technician, Pete, was knowledgeable and fast. I would use them again and recommend them to other family and friends.

Dan was very helpful explaining operation & thermo controls during his visit. Very efficient & professional.

Jesse was professional, courteous & knowledgable. I was kept apprised of his arrival time throughtout the day by the dispatcher. Keep up the great work everyone! Ill be giving you a call next fall for my furnace tune-up.

I used Toms last year for my furnace check-up. Because they provide excellent service, I made an appointment for my furnace cleaning and evaluation this year. Their service people are knowledgeable and efficient and do a great job for a reasonable price!

Tim was great! Came out same day, and fixed the issue of the thermostat not being connected to then AC, and quickly.. that another company failed to do when they installed the new thermostat.

Toms continues to exceed expectations with their service levels. Not only did they get my furnace started on one of the coldest days last winter they have completely changed the comfort level in my home with a new furnace AC and humidifier.

Dan was very thorough and even took the time to explain an alternate filter system he recommended we try that would call for easier maintenance and yet provide comparable if not better service. Since changing over to Toms a few years ago, I have been very pleased with every service technician that has provided service at our home, and with Toms in general.

Having done all our business there was no hesitation in replacing our heater through Toms Heating.I would highly recommend this business for all your heating and air conditioning needs.The installers Scott and Paul did a fantastic job with the install, after completing the heater install they left my house cleaner than when they arrived.More than fair pricing and great customer service = a company to trust

Dan went over all of the necessary processes with my husband. He showed him what to do with the humidifier in summer. He even suggested that due to our two big dogs we need to change the filter more regularly. He was a very professional representative from your company. Thanks

Called for my sister as she was driving. Her AC stopped working on a day that was expected to be 115 with heat index. I had called another HVAC company and they said it would be a week! The man I spoke to at Toms Heating Service was so nice and made sure their tech came out the same day!I dont know yet how the sevice/price was once at my sisters house, but just from our phone conversation I could tell this was a very professional operation!

A most satisfying experience; service was prompt and thorough. Service person courteous and explained exactly what was done. Thanks Dan for a pleasant encounter and good service.

We have had Toms Heating service our furnaces and air conditioners for over 40 years at the two homes we have had in Waukesha County. Over the years we have purchased two furnaces and one air conditioner from Toms. They have always been knowledgeable, efficient, professional, and timely. The purchase prices of the new equipment were in line with other estimates we received, but we always chose Toms Heating because of the excellent service we have received.

Had a wonderful experience with Toms Heating and highly recommend them for any heating and cooling needs. They provided a great quote on a new furnace and the team of technicians who came out to install it were very courteous, professional and detailed oriented. They did such a wonderful job installing the unit, explaining it to me and also the clean up afterwards. Highly, highly recommend!

Each time I call or schedule with Toms every one is very friendly and helpful. Today the technician Jake explained everything and was very professional and knowledgeable. Will definitely recommend to others and will call again for service when needed.

We have had Toms Heating and Air Conditioning Service for a number of years and have always found them to be very professional and knowledgeable. Dan was the most recent technician to service our equipment. We found him to have an excellent work ethic, efficient, neat and thorough.Toms is A1 in our book.Our yearly service was performed today and Dan was the technician. As usual they arrived as scheduled. The work performed was exceptional. They are still #1 in our book.

The service was on time and completed to my satisfaction. Dan was very knowledgeable about the furnace and air conditioner. He was courteousand answered all of my questions. I would recommend Toms to anyone.

Toms servicemen and office personnel are very personal, trustworthy and knowledgeable. We have known the family for many years and you can trust this company to do what they say they will do. They are like working with family. We would never have anyone else service our furnace and A/C. Thanks for the great job on our furnace and A/C

Toms Heating serviced our office furnace & air conditioning units last week and we are extremely pleased. They showed up exactly when promised and did not disturb our business operation one bit. Their crew was very neat, efficient and were really nice guys. Overall a great experience!

Great thorough service for both furnace and AC. Discount offered for having both done at the same time, saving me time and money.

Our technician Dan was prompt and friendly. He explained what he was doing as he worked. He also gave us hints to save money and extend the life of our furnace. I have used Toms heating for over twenty years. They are always clean, friendly and efficient. I hope to use their service for another 20 years.

We have owned this home, since 2006 and have used Toms Heating, over all that time. They are always responsive to our needs and their technicians are knowledgeable, courteous and professional. We wouldnt consider going with anyone else.

Fair pricing, technicians who are honest, knowledgeable, and timely - not much more I can ask for. Its not too common anymore to find a company you can trust, but Toms is definitely one thats earned my trust and business. Highly recommended!

Very friendly and professional. Offered suggestions but was never up selling, just good advice. Clean, quick, and knew what he was doing.

Top notch company to do business with. Tom listen to our needs and provided a fair price for the equipment and service,.His crew showed up on times were polite and did an out standing job installing the new equipment. it all was delivered as promised.They have gain a customer and someone to recommend them for life.

We have had Toms Heating service to our house a couple of times since we bought this house. Each time Bryan has been here he has walked us through the issue we were having explaining what happened and what options we had in plain English. That made it easier to understand, and also made the decision of what we needed to do that much better. Having made calls to other heating and cooling companies to get someone to come out and look at what was going on was always like pulling teeth. That and the cost they wanted just to look was not in line with what we paid for Toms service. We have been very pleased with the work, price and professionalism of Toms staff. We have and will continue to use them and recommend Toms to anyone asking who to go to for service.

Good service, got the job done quick and well.

The service men arrived at the time we were told. They explained what they were going to do to be sure that was what we were expecting. They worked very well together, very professional and efficiently. They cleaned up well and was very careful regarding our home. We have been pleased with the whole experience of replacing our furnace and AC.

Pete, Brandon and Jake were here nearly all day installing our new furnace and air conditioning unit. They were efficient, pleasant, and polite. Toms Heating Service has been our choice for decades and we have never been disappointed in their work.

Pete service tech very professional and knowledgeable, I would definitely recommend toms heating service. Efficient, on time, and polite. Fix the air conditioner quickly and recommended/explained alternatives for the future service issues

Excellent service. Great installers. Fair price

Toms installed our furnace and air conditioner several years ago and we were very happy with their company and customer service. We have them do our yearly checkups and they are always prompt and very courteous. We have recommended them to family and friends without reservation. A QUALITY company.

I have worked with Toms Heating for over 40 years. I find their service people to be friendly, professional and well trained (especially like working with Dan and Tim) but they are all great.Recently had a furnace problem after my yearly check up. They came out late on a Friday night, found the problem and fixed it.....no charge. Have NEVER called on them for help and failed to have them respond. Highly recommend if you are looking for a good heating/ac contractor.

We received excellent service at a very reasonable rate. After coming home from vacation to non-functional AC in the house..... we were so thankful that Toms tech was able to get us up & running again right away!

We had our furnace and air installed by toms heating last week. The technicians were professionals who answered all of my questions, took good care of my house and did a great job with the install. I would recommend them to anyone.

After 25 years with Toms, they continue to delight us with prompt and very courteous service. Tim is a highly knowledgeable and effective technician! We recommend Toms for anyone looking for outstanding quality in their home heating & cooling systems.

I have had Toms heating install and service the heating and air conditioning in my house since my house was built in 1967. I have continued with Toms heating for 52 years because of the quility of the product and the qulaity of service in care of the product. I would be proud to post this publicly. Arnold Parkinson

Our technician, Dan, showed up right on time. He was very polite, explained each step of the cleaning process, explained what needed attention, all in a timely fashion. A very positive experience. Thanks Toms Heating!

We just needed routine service for our furnace before winter sets in. We always use Toms Heating as they are prompt, efficient, and pleasant to deal with. Dan was our service technician. He did a wonderful job and pointed out things to watch for in the future. We will continue to use them whether for routine maintenance or for future furnaces.

I had to call a technician to come look at my furnace after hours. He was very friendly and helpful and took time to answer all my questions.

Everyone there is nice. Great customer service 👍

Ive had a couple of experiences with Toms. One was pretty disappointing, the other was fantastic. I had a service guy out who was a close talker and his breath smelled like death. He also made a point to insult my Ecobee3 thermostat, which I felt was inappropriate.The installation of my new Carrier HVAC, though, couldnt have been any more delightful. The installation crew were awesome. They were friendly, efficient, informative, and did a great job cleaning up after the job. Kudos to Kevin and his team -- they really represented Toms well.

Prompt same day servic Dan the Service Technician was very informative, through and polite.

I have used a few different service providers and these guys are the best! I only wish I found them first! a great team and good techs who know there stuff.

Dan was friendly and informative. He instructed me on things I need to know regarding humidifier filter replacement, furnace filter replacement and settings on my thermostat and humidifier damper. He didnt justtell me what to do, he explained why.

Punctual, professional and kept me informed of the progress. The repair required a part that was back at their shop. He retrieved the part, installed it and confirmed that it was the root cause. Very pleased with the service.

Not only did Toms Heating come out the same day that we were having problems, but they did an excellent job!Thank you Pete. He was able to troubleshoot and fix our furnace. Again, thanks, Pete

The guys from Toms Heating Service were on time for their furnace and A/C install, were finished ahead of schedule, and were great about cleaning everything up after completing the job. They also were great at explaining how to use it. I would definitely recommend them to others. Thanks.

Great service. The technician was timely and made sure to explain everything that was done during the service appointment. Definitely recommend.

Prompt, accurate and courteous service. Technician was genuinely interested in the HVAC efficiency and comfort of our home. I would recommend their service.