Wasting my time bro. I was just told to wait an hour so I got my daughter ready got ready and went out with my girl 10min early just in case to be nice they didnt eventeven call me to tell me that they couldnt do it tell later. Very disappointing.

Very unprofessional one of your cab drivers hit a bicyclist Tuesday morning not only did the driver not want to stop after hitting the cyclist he proceeded to get out of the taxi and yell at the young girl bullying her to believe it was her fault. No police report was written due to the taxi driver scaring the girl so much she left on her bike to get to work. She is now suffered injuries due to the impact and your company has been very unprofessional in getting back to her

I called because I needed a ride to work, and then they didn’t show up to the right house and when I called the man argued with me and told me the man wasn’t going to pick me up because he’s been doing this for 30 years and has never went a wrong house. And the man on the phone was screaming at me and arguing with me.

Pleasant, got me to destination in a timely manner. Dispatch understood my urgency, and worked well to get me there. Thanks

Extremely unreliable. Ive had countless terrible experiences with them. You can schedule a ride at a certain time, they will either be 30 mins late, or 30 mins early and then leave before your listed time, then blame it on you for not being there.Had a driver who came 20 mins late, came to my pickup location and waited 30 secs before driving off, before I could even get to the door. I had to call them back, and when I mentioned it to the driver, she got extremely aggressive and rude, and drove unprofessionally. And just to top it off, she tried to overcharge me for the ride.Unfortunately this is the only cab service that operates here with regularity. If you can get an Uber, always do that before you try Yellow cab.

Changes rate after giving a quote and does not show up on time when scheduled

Very rude and miserable man who answers the phone! Not the way to treat people who keep you a job and give you business! Just nasty as all heck! Stop giving these people business! Call Clarence Henry!

The driver was prompt and courteous.

Cant even get them to answer the phone this company is a joke!

The wait time is 45 mins to 1 hour i will never use there service again. I will call a different cab company

YC has never let us down yet, they are always available and we have never been disappointed or dropped yet.

Sometimes the people can be difficult and you might be waiting for an hour or two with them telling you 30 min again and again.

Drivers are dirty, smoke in the vehicles, ride other drivers bumpers, give the finger to other motorist. Dont call them. Call Clarence Henry.

I was told 10-15 minutes and the cab arrived exactly at 10 mins! Prompt and good service.

There not friendly at all very rude

Can more people start driving for Uber around here so we dont have to deal with these miserable taxi services anymore? If youve ever seen the Handicar episode of south park, Yellow cab is the cab service in that episode

My girlfriend and I were called a cab from WalMart to Mavis on ARSENAL Street. The dispatch told us it would be 15-20 minutes. A half hour went by, mind you we had to get back to get the car before Mavis closed, and we called back, and were told that #11 was on his way...another 10 minutes went by before he arrived. Upon getting in the cab, he rudely said he wasnt sure if we were who he was there for, (there was literally no one else outside), and then I had to reiterate twice that it was Mavis on ARSENAL not STATE. The driver was also so preoccupied with the football game he was watching on his phone that he passed out destination, and had to turn around and drop us off. Worst service I have ever received from this company. For the record, if anyone from Yellow Cab reads this, it was the driver in cab 11 (van) between 4 and 445 on Sunday, Jan. 24, 2021.

I put in a time call three hours before and they never showed up. Made me late to work.

The last 5 times Ive called for a cab Ive was given a time by the female dispatcher. The first 2 times took twice as long as I was told. Yesterday I called and was told half an hour. Had to call back and hour later to find out where it was. Called again in the afternoon to go to a different place and was told 45 minutes. 2 hours later, no cab! Cancelled it at that time. Called this morning and was told 20- 25 minutes. It is now an hour later and you guessed it, No CAB! Im now late for work. Worst service ever!!!!20 minutes late to work. Never using again!!!

HORRIBLE cab service. ALWAYS late, if they even show up. Most drivers are rude and the cabs are gross.

They are so horrible, they are rude, never on time even if you do a time call. They are the worst cab company ever!!!

We waited for a cab and when we called to check on it they said they showed up and we were not out there. We were out though and no can bshowed up.

Called to see how much the wait for a cab was and the female who answered the phone was so rude and was giving me attitude, yellow cab is a bad company they shouldn’t even still be a company will how many bad experiences I’ve had with them and how many bad experiences people I know have had with them

Used this company on numerous occasions and they’ve been late multiple times. The people you speak to on the phone about these issues are extremely rude and unprofessional. You can ask for a cab to pick you up at 7:30 and they won’t get there till 8. The drivers are rude and the cars smell like cigarette smoke. During COVID-19 they’ve picked up 3 customers at a time in one vehicle. The also don’t wear masks.

Cab driver was a sweet lady. The Owner? who answered the phone was rude. He said 45-50 minutes. Driver showed up over an hour and a half later. No phone call. Didn’t return calls when I called to see if the driver was still coming. I ordered another cab thinking Yellow Cab wasn’t coming. Then had to cancel that one and pay a cancel fee when this driver finally arrived. Won’t use Yellow Cab again.

Picked me up on time even waited for me to get cashback highly recommend this place. They also have access to Fort Drum cheap price and very professional thank you W.E.R Yellow Cab!

They never pick you up. They say 30 minutes but an hour later you are still waiting. This has happened many times

Sometimes friendly. Sometimes quick.

Im not happy with this cab service....when you ask for time call dont show up when you ask for...when you call them keep saying box full hard get thru them

Waied outside drs office over an hour in te cold, called an the mn answering practically called e a liar said his cab pulled up and i never came out. I was ouside wen i made the first call. Rude and does not need to be dealing with the public. Wish i cold give 0

Little slow but friendly

I waited for a two cabs or an hour w it to never show up. The man on the phone told us to wait outside so we did, in the cold, for an hour. The first cab showed up but went to my neighbors instead I guess he didn’t bother to check house numbers, but left because he didn’t see us, he didn’t wait a minute or even 30 seconds. Just left. Poor poor service and the man on the phone was extremely rude to my girlfriend

I have had some horrible experience with this companies time management I love the fact that they charge a flat rate but they have issues with getting to where you are on time. I was stuck waiting almost an hour for a cab I called ahead of time and told the cab to be there at 9:00. I have had multiple situations that resulted in me taking a different route of transportation or me being so late to where I had to be because there were so many stops. If you are going to use this company which is something I still suggest just call them like an hour or two before you are actually supposed to be there so you don’t end up in the same situation.

Whoever answers the phones is very rude and unhelpful

Worst cab company ever. They are never on time. Dispatch dont care. Rude. Unsafe driving. Whats the point of a timed cab if they are never on time and make you late to appointments or work??💁‍♂️💁‍♂️💁‍♂️

There never on time i just called he said 40 mins i never heard the horn beep or nothing and the dispatch was very difficult to talk to

I have waited up to 2 hours b4 for a cab from them and last time I scheduled a pick up they were 30 minutes late but I scheduled a pick up for 1pm today and they showed up early supposedly but nobody called or honked a horn and I was downstairs 5 minutes late bcuz they’re usually late and my cab had already left when I called them the person was rude saying he had to go deal with his kids and didn’t have time for this and asked if I wanted another cab and I said no bcuz there is no way to make it on time to my appointment considering it would take them another 30 minutes to send a cab so I’ll never use them again and they wonder why lyft and Uber are taking over the cab service and running them out of business

Worst dispatcher ever. Rude for no reason. Every driver has there own price. They will charge you what they wan

Very unprofessional! The girl said “whatever” and hung up the phone because I said no cab has come to pick me up yet. Don’t waste your money here. The new Henry Clarence cab will actually serve you

Had a FULL Cab of people at 10:00pm on 10/24/2019 and I took cab #7. The driver denied allowing my husband sitting in the front seat because he was A MAN!Im not sure if this cab company does training on discrimination (of all forms) but you cant deny someone a service that is given to everyone, just because of that persons gender.

Supposed to be to work at 1:30 p i call the cab at 1:00 its 2:12 and Im still waiting Ive seen three yellow cabs drive by my house with no passengers in them, also the last couple times Ive used yellow cab during my ride they detoured to pick up other passengers which is illegal

Had a lady in a yellow taxi cab van pull in extremely close to my vehicle today in a parking lot, roll down her window and say you like following me? and make some other comment as I rolled my window up. I have absolutely no idea what the issue was but I feel it was very unnecessary and made me uncomfortable especially with a baby in the car. Very unprofessional and un-called for.

I personally dont have a problem dispatch goes out his/her way to accommodate me with any issues or concerns I may have.. I enjoy most of the drivers a few scared the heck out of me( Bad Driving)..I love riding with Mr. Pat, Dave their are some others.. I rode with James Townsend yesterday hes very professional, polite I didnt have struggle with my walker he assisted me made sure I safely on the side walk..This young man is truly a great asset to your team .. Keep him..Thank you James Townsend from the bottom of my heart. He reminds me of James Gardner heart of Gold I miss him..

I had a issue this morning while dropping my wife off at samaritan medical center as I routinely do my wife is using crouches just so you know. This driver in yellow cab #17 this morning around 6:50am was sitting under carport entrance to hospital on Washington street side when I pulled up thought they were going to be moving on nope just sat there. So I blew my horn hoping they might move up and no they didnt so my wife being partially disabled had to work here way around to get into the hospital on here crouches. After my wife finally got safely in the hospital doors I still had to pull around them and when I did I see the Male driver just sitting there on his phone. I hope that other disabled people never have the same disrespect from a company as I did. I hope this can company tells there drivers to move up out of the way even if they are waiting for someone or whatever. All I ask is for a little respect towards disabled people!!To Owner: In response to my complaint your excuse is that there there at 6:50 am to probably pick up a patient? Ok maybe from the ER. but make it a practice to be considerate of others that need to use the same entrance especially that early

The last 3 times I have called for a cab, they have taken an insanely long time. Or Ive been forgotten. My husband called to schedule a cab, we were told 10-15 minutes. My husband once again just called to check up, and was hung up on. I definitely do not recommend them! Yes I have had a few good experiences. The cab drivers Ive had are great. But Im over the poor service at times.

Called to set a cab for 9:45 the guy said probably no so I hung up very rude and unprofessional. Ms. Annette is very nice though.

Thanks for the great service. Dispatch lady is always so nice to me. I did not ask how long it was going to be. I used the APP. Got a call within 45 seconds of hitting the book the ride button. Cab showed up in 20-25 minutes which is great at 1 am on a Friday Night. My driver was Jeremey. He is always Friendly. Cab was spotless. Super clean and rode nice. No banging or clanging noises

Took cab #5 tonight and she refused to give me a ride unless I wore a seatbelt while riding in theback. (Even after I told her I had severe anxiety and that wearing a belt would terrify me and make me feel trapped and incredibly uncomfortable)Law states that rear passengers are NOT required to wear seatbelts, and this includes in a taxi!Not to mention once we did start driving, she started screaming profanity out the window at the other people in neighboring cars.*I didnt even mention that the SAME DRIVER tried to charge me extra for having groceries* (She said that it cost triple what the fare was and that she was allowed to charge whatever she felt was a fair fare.)How are yall even in business still.

Call two hours ahead for them to stull not be here on time

Today a yellow taxi was behind me on the road, and I was behind a car that was going under the speed limit. Therefore I was not going the speed limit. The yellow taxi was right on my tail the entire time, about a 10 minute drive. We then went into 2 lane traffic. The yellow taxi proceeded to speed around me, get in front of me and slow to 30 mph in a 45, breaking hard in front of me. Then he gets in the lane next to me and maintains speed right next to me so he can stare me down.First off, I did not create the slow traffic, I was behind another car who was creating it. I dont see why he singled me out. Second, if you cannot control your road rage over someone going less than 5 miles under the speed limit then you probably shouldnt be driving a taxi. To do stupid things like this while in a van clearly marked with the company you work for is a new level of ignorance.

Nice

I had coordinated an early morning pick-up to the airport (PCS move) with White cab via the email and confirmed with a telephone call the night before. Not only did they not show up the following morning, but they did not answer their phone. I desperately contacted yellow cab to see if they could pick me up so I did not miss my flight. Not only did they pick me up in record time, but the cost was cheaper than what white cab quoted. They are reliable, dependable, and worth the call. Thank-you.

Today I got a cab from the mall to my home and the driver asked me how much it was for me to get there earlier so I said my friend dropped me off i didnt take a cab. So normally drivers charge me $9 from Walmart to my home how is it more from the mall? So I get out and call, the dispatcher says well what did he charge you? I said $10 he says sounds good.... Is this a joke right now? Out of all the years I used this cab if u want a tip ask dont make up prices. A suggestion would be to have a pricelist posted in the car because if your drivers dont know the cost at least there is something to refer to.

Never had a good experience with this company. But lastnight I had the best experience yet because of the driver I had and his name is Donny cab 14. I recommend this driver to everyone great attitude and hospitality. Im definitely gonna request him for now on.

Called night b 4 to set up and make sure could take to airport called @220 am n said he couldn’t do it not a good customer service I would not recommend this cab company

I’ve been a customer for over 9 years. But within the past few years, I get charged different prices for going to the same places. I’ve been charged any where from double to almost triple. I’ve even got into a few disagreements with some taxi drivers. Their excuse is that they’re coming from Watertown. But I could of sworn you’re only suppose to be charged from pickup to destination? And they’ve had dispatchers to back them. There are some drivers and dispatchers that are really nice, but having some make up prices is utterly ridiculous and with the ratings I see, it’s going from bad to worse.

Dispatch wasnt the friendliest but who is? Our cabbie (#14) was super helpful with great appropriate conversation and wasnt late either times that I called. Sounds like most everybody that waited an hour did so at busy times of the day, what did you expect? Thanks guys :)

Driver was rude and late picking me up and had other passengers with me when i requested to be picked up hours in advance. After at 12 hour work day I simply wanted to go home and not deal with a rude driver

This is the most slowest cab company I have seen around Watertown they make people wait for long periods of times to get a cab and also make people late for work as well I wish this company would be quicker to get there customers to where they got to go

They told me an hour and had me watch out for the taxi... 3hrs later and they never showed. Dispatchers can be very rude and impatient. Surprised they are still in business

I have used this cab service several times. They have been punctual and friendly every time. The dispatch tends to be a bit curt, but for the price it is a good value.

Used cab once before and the cab was an hour late! Called twice asking where it was and the second time the lady was very rude about it. Used it again cause I didnt have a choice and the driver was very rude and kept looking down at something that was in his lap. Ran a yellow light, yelling at other cars and tried to over charge me! Most of the day time drivers are very polite but this one was very rude and tried telling me the price was 11 dollars when everyone else for the past month has been charging me 9 dollars and even dispatch said it was 9!

I always call hours in advance and my cab still shows up late. Most of the time the driver are nice but the cars smell like smoke. My favorite part is when their late and pick up other people!!

Worst company for taxi and cabs. They should do an undercover boss for this company to see how they treat people. They should be sued. They make watertown look bad. I have heard nothing but awful things from them

Well, I can honestly say I wont be recommending W.E.R. Yellow Cab. I thought I would need a cab after dropping my rental car off to take me back home and when I found out wouldnt need one, I called the guy back to let him know and to apologize if I inconvenienced them. I barely got out I wont need a cab anymore before he got really rude really quick and proceeded to just hang up on me. It is what it is, I guess, but just wanted to let other people known just in case they were looking for a more friendly cab company.

Very reliable cab, but customer service is horrible! Its like they hire freakin animals to work at this place! The last time I used this cab service I got a driver that was chewing tobacco and spitting the entire ride! Who does that???!!! Youre employees are a bunch of degenerates! Please start doing better!

Continually late for literally everytime I call. I called at 4:25 a.m. for a pickup at 4:45 a.m., understanding due to their inability make scheduled times that I would have a pickup by 5 a.m. and reaching my destination by 5:15 a.m. Well, this driver is literally picking everyone up on the way, after I was already picked up 45 minutes late, he did not properly prioritize jobs. I am now horribly late to work and was put past people who called minutes before pickup. Thanks Yellow Cab, I really appreciate it.

The Worst cab service. Lie and say they been out there waiting for you so they leave when in fact they haven’t showed up at all . Try and use the “ we tried to call “ line when you specifically tell them to call and you are waiting by the phone . Cab service is a joke and a bunch of clowns

This man made me feel extremely uncomfortable and basically made me leave him a tip. As a single woman I don’t like feeling vulnerable, and that’s just how I felt.

Tells me they will be right there. Takes 2.5 hours to actually get here. Yeah thats real quality service let me tell ya

Dont ride with yellow cab in Watertown NY area because they will leave you hanging. (I recommend using Lyft or Uber Services)

Traveled to the same place but charge two different prices! I arrived at the Watertown airport and went to my hotel in Evans Mills and was charged $26 two days ago. I traveled back from the same hotel to the airport and was charged $17 and questioned the driver who showed me proof of the fees...I didnt want to base my experience off other reviews but this is bad business...oh and I have the receipts for proof.

After numerous unsuccessful attempts with Lyft, I placed a call to this company to request a lift to the airport. Dispatch said that the he will send a cab and that was it. I was unsure if one was really going to come because the conversation was so short and without much details. However, the cab arrived within 5 mins. The cab driver was a nice lady who provided me with a safe trip from the hotel to the airport. Being from out of town, I did not realize that I was extremely early for my flight, but I am happy that WER Yellowcab got me here safe and sound. I would recommend.

I called this morning at 8am sharp for a cab to be at my door to pick me up at 840am. I call at 852 because the cab is still not here the owner response is he should be pulling up in a few. NO SIR UNACCEPTABLE when Im spending my hard earned money PLUS YOU HAVE THE NERVE TO STILL CHARGE $3 ON TOP OF WHATEVER YOU CHARGE WHEN USING A CC. RIP OFF!!! NEVER IN MY LIFE WILL I USE THEM!! NEED TO BE SHUT DOWN. UNPROFESSIONAL.

Our driver was definitely under the influence of alcohol and I called their dispatch to inform them and I got the response of nahh my drivers arent drunk... Super professional. Im glad your customers are in good hands.

I just want to say Ive never come across such disrespect and rudeness in my life. Every time we call we ALWAYS get hung up on. Something needs to be done about the daytime dispatcher. And like others say they say 15 min but yet you wait an hour or more. I was a regular customer but you guys have lost my business due to how rude and disrespectful the day time dispatcher is.

I feel I am being nice giving two stars. Cab was dirty and smell of heavy smoke as well as the driver. It took 40 minutes to come pick me up from the airport. There is no credit card machine in the car. The driver stated he would have to call it in. Never do this over open air waves. And there is no way of verfing rates. A four mile trip cost 12 buck..The receipt was a joke, the driver scribbled on some paper....I cannot turn it in for travel pay...so I paid for that trip out of pocket. Long story short if you need to be somewhere on time in a clean riding enviroment Do not take the Yellow Cad.

Im not one to complain bout tonight I reached my breaking point I called at 6 to set up a cab for 8ish to get me from my job I call around then cause there time cabs are normally early Im told its gonna be 8:30 9 so I waited my cab gets thier someone else got in the cab this cab wasnt her cab but yet they went out of the way to take me home to take her home Im sorry but thats uncalled for

Worst experience every single time. Horrible drivers, always have a packed cab and process vary depending on the day.

Probably the worst cab company I have ever had to deal with top to bottom. They are incredibly rude and hard to work with at the dispatch office with very unprofessional drivers. If you mention Fort Drum they are immediately disrespectful because they understand theyre the only company with on post driving privileges.

They are THE WORST CAB I HAVE EVER TAKEN!!! I called the night before I needed a cab because the weather was bad and they pick me up for half an hour AFTER I had set the time for then picked up two more passengers . I was almost an hour late for work. When I called to complain I was told it takes more than fifteen minutes to drive that distance ..... Its 2 miles I walk it on 37 minutes . Horrible service will NEVER TAKE IT AGAIN

They

Hahahaha customer service hung up on me because she wasnt able to answer such a simple question. This is the worst customer service/company that has ever been created. Do they only hire people with an IQ below 60?!

I was Threatened by the company they were calling the cops on me and I’m calling to receive service. THIS IS AN UNPROFESSIONAL BUSINESS. SHUT IT DOWN !!!

Would rate 0. Husband called for a cab and got there in a timely manner, but left after 45 seconds of waiting for him to leave the house and was even at the wrong house. He left at 10:05 and it is now 10:41 and are still driving around as I type this. Shouldve been a 10 minute drive. No wonder google blocked automatic calling due to bad reviews. Now he gets to spend more than he shouldve which well be asking for a refund.10:55 and finally arrived.9 miles... 50 minutes

ABSOLUTELY WORST TAXI COMPANY IN WATERTOWN! Made me late for work! Please tell me what the point of a time call is if youre not going to be there? Then when I asked for the managers name the dispatcher thought it was appropriate to hang up on me. I use to take this taxi 5 days a week and that one experience ruined it all!! EXTREMELY POOR CUSTOMER SERVICE.Not to mention when i finally got into the taxi i opened the door and the driver was unbelievably rude! When i got dropped off i was charged 2 dollars more than the usual price I pay! Not a professional compay or even close to cutomer oriented company at all.

Worst service ever. Be there in 10 min means and hour. Then other times they say 20 min and come in 5 min so you end up missing the cab since no one is trying to stay outside and wait 20 min. And they never call when they are outside. WORST place ever. And the drivers stink like cigarettes and sweat .

Dirty, old, ramshackle mini-van. Dirty, smelly, unprofessional driver. Wouldnt accept a credit card despite GIANT stickers on side window (maybe holding the window together) advertising all the accepted cards. They will be out of business the same week NY state authorizes Uber.....and good riddance.

They made me wait for my ride for an hour in the snow, with me making regular check-in calls. When the taxi driver arrived he passed me on purpose and drove off. This is the most unprofessional company I’ve ever dealt with.

This has got to be the worst services I have ever paid for.I had a surgery to be done today and couldnt drive myself to the Samaritan Hospital since I was going to be having general anesthesia.I called the day prior of my surgery to make sure they would be at my house in time, I scheduled the driver for 7am, they arrived the next morning 20 minutes late.When I made the appointment I made sure to tell them how important was to be on time!I called 7:10 to ask if something had happened, the guy over the phone was really rude and told me that the driver was on his way... could have at least apologized for it.Very unprofessional people. No respect or consideration for the costumer.

They switch up there prices all the time to the same places I paid 8$ to go a mile it’s ridiculous I would recommend Chris taxi

Dispatch was rude and told me that if I had just looked outside I would’ve seen the cab, I had been staring out the window since I called the cab. Then when the driver got there he got offended when I had asked for a card for someone to speak, and said I was a liar calling the dispatch lady rude. They’re always just mean and miserable. Would rather recommend someone to walk to their destinations than to call this place.

Worst service Ive ever experienced. Waited two hours for a cab to come. Thankfully the area I was at had seats. When I called I was constantly met with a rude dispatcher who obviously just doesnt like his job. Then after an hour Im told a cab came but I wasnt there, meanwhile Im waiting in a gas station! Mind you, the dispatcher had taken my number and told me I would be called when the cab arrived but I received no phone call and ended up having to wait another hour for the cab. The only good part of this was that my driver was super friendly. Other than that this was a dud.

THIS CAB SERVICE IS VERY UNPROFESSIONAL. THE CAB DRIVER DID NOT CALL TO TELL US THEY WERE DOWNSTAIRS. THE CAB COMPANY IS YELLING ON THE PHONE BEING VERY RUDE. DO NOT USE THIS CAB AT ALL. SHUT THIS BUSINESS DOWN !!!!!!!

Worst cab ride ever. Cab #8 picked us up with another guy in the front I ask if we can stop by McDonalds the driver immediately says no and then we ask why not? And he asks us if we want to walk then he overheard a conversation in the back figures get out my buddy is gay and he goes on a tirade about how homophobic he is and at the gate the drunk guy up front tried to get us to fight him. Then we ask for his name and he wont tell us and says if we write bad reviews on the Internet he is going to get ahold of our chain of command. And to top it all off he smoked the whole ride and the cab stank. Definitely not military friendly!

Awesome service this morning from Watertown Auto to Coffeen. Guy was early and fast, easy to talk to and super friendly.

No care or concern at alll

Worst taxi service. Better off walking

I was able to get picked up in 5 minutes and since I was on crutches the driver even got out to help me into the van, they took me from coffeen street too post for 12$ but if you use a debit card theres a 3$ fee so in total I paid 15$, 5 stars because the driver was really nice and helpful and he was a navy vet :)

Called for a cab, dispatch guy was very rude about it. Now I know why people hate taming cabs around here they are disrespectful and act like youre a thorn in their side. Definitely wont be using tha cab service again