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Toyota of Watertown
149 Arsenal St, Watertown, MA 02472, United States
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Toyota of Watertown

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ra
Review №1

Camel down at the end in the back room near the bathrooms was a great advisor. He ran down to vacuum my car personally. Although his foot looked like it was hurt he made a commendable effort in getting my car ready and out on time. I will return to see Camel again

Co
Review №2

Rodney is the most beautiful man. He helped me find a service personnel and called the technician multiple times to make sure my car was done on time. He is the best greeter, I am not sure of his position but he is great.

Ju
Review №3

A little over a year ago now I purchased a used vehicle from Toyota of Watertown. My entire experience from sales to service was great! I continue to drive all the way from Danvers, MA to service my vehicle because the entire team has shown excellent customer service! The service staff at Toyota of Watertown is professional and efficient, the best in the area.

Ar
Review №4

Awesome job by Mr Steve Skolnick in helping my daughter with the car of her dreams. Steve is a helpful & knowledgeable salesperson, he answered every question in a timely manner, he was so insightful as to the ins and outs of the the Camry we bought. We will definitely refer friends and family members to Toyota of Watertown base on our excellent experience with them.Thank you,

Ma
Review №5

Have been bringing in the car for my sister as she is unable to come here and wait with her 5 kids. I worked with Danny Thong in service for the last few times now. He is quite the busy man because he had to be paged up multiple times on the intercom. He is always running in and out of his desk, bless that poor young man. He is great and works hard enough. Looking forward to coming in and working with Danny again.

Pa
Review №6

I couldn’t believe how horrible my experience was this morning. I called a few days ahead of time to schedule my first ever appointment with my 2021 Prius. I needed to drop my car early to get home by 9am but knew it was doable since I live a short 4 miles away. The secretary assured me over the phone that the shuttle ride could give me a lift home. Upon arriving a gentleman from the service department walked me around my car showing me all the imperfections of the vehicle-I thought, okay this is probably routine. I am lead to another man inside in a cubicle-I don’t remember him telling me his name but later found out he was new to the dealership. I told him I was honestly in a rush to get back home by nine so he showed me where to get a shuttle ride. Both women at the front desk were both in their cellphones and then one asked where I lived to get a shuttle ride home. She quickly told me “We don’t go there.” I explained to her that someone just days before told me that they’d drive me home and her response was “Well it wasn’t me!” Her manager told me they could give me a ride at 9am(work starts at 9) I asked for my keys back to get service elsewhere and the gentleman from cubicle said “I don’t know why your yelling it’s not my fault.” No sorry and no remedy of the situation. Before getting into my car to drive off another service man came running up to me and asked if he could drive me home- a simple executable remedy to a brand new customers problem. His name was Annise and he made my whole day. He saw that I was upset and was kind and empathetic Outside of my extremely pleasant experience with him I will never recommend to nor return to this location ever again.

ff
Review №7

I bought a Toyota 2020 sedan from this location a few weeks ago. The staff was outstanding!! Everyone was friendly and knowledgeable. The best part of this experience is that no one was trying to sell me on anything. I came in knowing what I wanted and I was able to drive out with my sedan! Great staff, great prices, and great personalities. Highly recommend.

MJ
Review №8

I cant believe how Toyota of Watertown center took care of my frustration with one click. Particularly I wanted to express my appreciation to Bryan Z., who assisted me from the beginning to the end. I didnt feel any better than I expected! This man knows he is a deal and gave me the best deal I ever got from other dealers! Thanks again for your professionalism and help! See you around, Toyota!

Je
Review №9

Toyota of Watertown Sales department has to be by far the most respectful sales department that I have visited and bought a car from. Starting from Edwin Urena on, extremely happy with my purchase. Everyone in the department was so nice and pleasant. Definitely recommend to anybody looking to buy a vehicle. Extremely satisfied!!! 10 thumbs up

Da
Review №10

Toyota of Watertown has the best customer service I’ve seen in a long time at dealerships. I was greeted and given help upon arrival. The sales department was generally helping me get into a vehicle that I wanted and worked with my budget. Everyone was fantastic particularly Edwin as he was very helpful with my loan. I am very pleased with Toyota of Watertown and will be recommending them to others.

Sh
Review №11

Had an incredible experience at Toyota of Watertown! I asked a number of questions and my sales person, Chase patiently answered every one. The finance person was also great. I left feeling very happy with the entire process. Thank-you Toyota of Watertown team!

Na
Review №12

I was nervous before buying a new car but Toyota Watertown, especially my sales associate Chase, made the process so easy and pleasant! Chase was friendly, knowledgeable, and patient every step of they way. She worked with me to ensure I found something that was a good fit and that I walked away happy. Everyone else I talked to was equally friendly and helpful which made for a great atmosphere overall. Cant recommend this dealership, and Chase, enough!

Ca
Review №13

Toyota of Watertown is simply the best! Top notch customer service, great selection, and product knowledge! Manny Ferreira really helped us narrow our search and made sure we got the best price. Working with him was an absolute pleasure! We highly recommend Toyota of Watertown to all of our friends! Make life easy, and go see Manny!

Ma
Review №14

The Service Department at Toyota of Watertown is the best of all that I have been to in the greater Boston area. They are extremely thorough when assessing the vehicle and make the necessary repairs. Whenever I pick up my cars from being serviced, I feel confident in the work they’ve performed.I have recommended Toyota of Watertown to my family and friends and definitely recommend them to anyone that may read this review.

Ja
Review №15

I was searching for a very specific Toyota and inventory is very thin where I live. I reached out to Toyota of Watertown because they had one in stock. Chase Battreall contacted me and was amazing! She sent me a video walk around explaining the vehicle in detail. Safety features, tech and even how many cup holders it had (very important!) I was so impressed with her video and her knowledge that I took the long drive up to purchase from them. Manny (Hes a Manager I think) was so nice and funny. He even offered to share his lunch with me since I hadnt eaten. Chase is such a nice young lady and made the transaction seamless. All in all it was a great experience and I will make the trip back up for my next car!!

Ga
Review №16

Very good peoples, very understanding and always great service, better then all the dealerships Ive been too .....

Mr
Review №17

They are the best. They could deal with all my needs by finding good car and customize it quick with all options I wanted in couple days. Actually that made me surprised and so happy after all. Ask for Marat from sale department

ca
Review №18

Leased a 2021 Toyota Corolla from Edwin! Totally in love with my car, Edwin was awesome! Would definitely refer Toyota of Watertown!!

An
Review №19

Mimi was the best at customer service especially me being a Greek immigrant. She speaks two languages and was very patient with me. She recommended me one of the the best and elite vehicles my money can afford me. She did a tremendous job and went above and beyond of any of the car salesman/salewoman Ive ever dealt with in the past. As a matter of fact she did such a great job selling me my vehicle Im actually invited her to my wedding because she made me feel like I was family at Toyota of Watertown definitely 5 out of 5 stars.

Ka
Review №20

Ive used Toyota of Watertown service for almost 35 years, and for almost that whole time, Kamel has been there to be my go-to service advisor. As the senior member the Service Department, hes always busy, but he still takes the time to treat you like family. Hes unbelievably knowledgeable about Toyota vehicles and even more importantly, he treats you fairly. But on top of that, everyone that Ive dealt with from the valets to the cashiers to Rodney the service manager who oversees everything, make you feel welcome. Its a great place and I never hesitate sending someone to them for service.

Ca
Review №21

I brought a 2004 Toyota Highlander in for service for 12 years and thats why it lasted 12 years! The whole reason I turned around and bought another 2016 Toyota Highlander was honestly because of the service department. Honest, reliable, fair, and extremely fortunate to have my car taken care of by top-notch mechanics and a service department that cares about you and your family. Shout out to Rodney, Kamel, Paul, & Charles who are superb every time! I cant say how lucky I am that my family is taken care of by this place ~

Sa
Review №22

I highly recommend Toyota of Watertown. Maggie and Jordy have made my car buying experience seamless. When you visit, make sure to ask for either of them and you wont be disappointed. Thank me later!

De
Review №23

Serious credibility problem with the service center at this dealership. At both of my the last 2 services ( 5000 miles apart) they have told me that I needed new brakes. I have a 2013 Toyota Highlander and the last time I got brakes it was with Direct Tire in Watertown. So I assumed they were making this recommendation based on the mileage of my car the last time I got brakes from Toyota....Oh NO...they have a print out with a graph with red and green bars and I need new brakes! Well I decided to have Direct tire check them, since it hadnt been that long since I got brakes,. Direct Tire sends me a video of the brakes and the measurements, they are fine, last time and again this time.Toyota also said I needed my vehicle inspected as the sticker had expired but could not do it because there was a crack in my front license plate. On that same day I went to a Sunoco service garage and they had no such problem completing my vehicle inspection, but did find I needed a running light bulb and the 2 bulbs over my back license plate...How did the crackerjack team at Toyota miss this???This same dealership many years ago tried to scam me by requiring service that wasnt needed, just to jack up the bill. I called the Toyota mothership then and they had to refund the money for the unnecessary service. I thought they had learned their lesson but clearly they have not, I have.

Ci
Review №24

My experience with Sam Krentzman at Toyota of Watertown sales was a fantastic experience. He was able to answer all my questions about different cars and helped me get a new Camry for a price that worked within my budget with the features I wanted. I would definitely recommend anyone to come work with Sam whenever they need a new car!

Ru
Review №25

Toyota of Watertown was the only dealer that could procure us our platinum SUV in the exterior and interior color we desired at a time when all places were low on inventory due to the pandemic. This in itself says a lot, or we would still be waiting for a car until 2022. Sirewl took great care of the entire process and we will always be grateful to him. We were in direct touch with him and he clarified all queries and informed us at every step. Thank you so much.

An
Review №26

Check Homes is the best! He gave me 19.95 oil change from coupon I have. He chck all my probrem for free, all 6 probrem. My hole family will come to c check ONLY. Thank you for discount will come bak

Ci
Review №27

I received excellent service!! The staff was knowledgeable, courteous, and very helpful. They made me feel very comfortable; taking time to explain and answer my questions.Maggie and Sirwel were very professional!! I will be referring my friends and family to your dealership, so they can have the experience of exemplary service!!

Ar
Review №28

I always come here to get my car service, and I’ll never go anywhere else! My car gets completed in a timely fashion and I always get it back cleaned. The staff are amazing and very helpful!

Ελ
Review №29

My experience purchasing a car at Toyota of Watertown was exceptional. I felt immediately welcomed and at ease with my salesperson Manny. He made the car buying process effortless. Will definitely be a lifelong client.

Di
Review №30

Following a car accident, I went to Toyota of Watertown to look for a safe replacement car. Sam Krentzman was so knowledgeable and was able to get me my new car quickly and at a great price! The entire team was terrific and helped make the whole experience pleasurable!

Ha
Review №31

We recently visited Toyota of Watertown to look at new and used Corolla’s. Ignacio was very kind and assisted us greatly during our experience. He even went out in the pouring rain to bring a car from another location so that we could see the particular vehicle. I would recommend Ignacio and Toyota of Watertown to anyone who is looking for a new or used car!

Jo
Review №32

Most people dont like buying cars- its a stressful process- its important to do a lot of research, and try to figure out what you really need versus what you really want, and of course what fits in the budget. Ill try to make this mildly entertaining.Imagine youre me, and you decide that you need a truck- there are millions of reviews and reports out there, and a lot of different model options sizes etc. Long story short, I land on either a Tundra or a Tacoma, and read up on the models. Do some Googling, find Toyota of Watertown close by, put in an Internet inquiry and then pop over.Enter Jonathan, my appointed sales person. First off, I thought I knew everything based on my research about the different truck models at Toyota offered. clearly, thats not the case – when you start to get it all the trim levels and various engine and drive options, there are about 12,000 more possibilities than I realized. Jonathan was super helpful right away in clearing up the confusion. He also was able to look through their inventory and help sort what vehicles I might want to look at, and what it would look like if I decided to order something, or we decided to search for a used model outside of their inventory.He also broke things down to brass tacks and really tried to understand my thinking – he did an excellent job of listening, which I find most sales people dont do. Once he listened to my needs and absorbed what I was looking for, he then helped me test drive two different vehicles and then ultimately weigh the options between the two.At this point Im a very happy owner of a brand new Toyota Tacoma 2020. I would go back to Toyota of Watertown and would certainly work with Jonathan for my next vehicle.

Jo
Review №33

If you are looking for a vehicle, I definitely recommend you to contact Maggie at Toyota of Watertown.She is awesome at what she does. I was not sure what wanted for my next vehicle, Maggie was able to educate me on many of my options. She was very patient with me with all my questions. I rated her A plus in my book.

ka
Review №34

Really felt comfortable in the waiting area during the repair which was very quick and professional. The staff starting with the receptionist to the advisor were pleasant. Coffee area and bathrooms were clean. Living in Wellesley and using the Watertown location says something.

Lo
Review №35

Best place to get my car services ever. Could not meet anyone better than Rodney, that always take a good care of my car. Responsible, on time and Fair prices.

Ar
Review №36

My lease was up and as always I went in got my lease renewed with no problem. Manny Ferreira is tremendous, I always get the best deal without much haggling and being taken care of by sales department. Highly recommend them always

Ar
Review №37

Watertown Toyota the best place for repair and Mr CHUCK the handsome 😎is very helpful every time I go. As I know very limited about the cars he guide me and provide the best service and always throws some discount for me.The front desk staff ViVian, Sophia and Brittany very friendly as I have multiple cars and go for service there all the time. They deserve 5 stars.

Fr
Review №38

Service Dept.Rodney Dukes and the service team continue to go above and beyond on every visit. appreciate the attention to detail on our 2017 Highlander.thank you and keep up the great work!

FA
Review №39

Just Purchased a Car from Jerry and Maggie, it was one of the Best experience I’ve had. Everything went fast and smooth very helpful, Definitely recommend heading over if you are looking to make a purchase!!

Fa
Review №40

Toyota of Watertown and Edwin Urena are the best. Edwin will go the extra mile to help you with your car shopping experience and make it less intimidating. Will not be leaving Toyota of Watertown or Edwin, very happy and pleased with how they think of the customer first!

Ne
Review №41

Best dealership to work with . Mehdi was my salesman and he was extremely helpful throughout the entire process. Maggie kept me up to date with everything going on with my car and the arrival of it . I cant thank enough Manny and Edwin for making this an easy and stress free process during a pandemic. Will always recommend them

Ra
Review №42

This was a while back so hopefully they cleaned up since. I already had a bad feeling when I walked in on time for my scheduled appt made online. I was standing in the “wait here” area. There were a couple of people who arrived later behind me and were greeted and serviced before I was (they were walk ins). It’s like the service reps looked right past me. Not sure if I looked young or “different”, but someone eventually got to me. Well either way they found a bunch of stuff supposedly wrong with my car, i ended up with a bill over $1400, including a new heat shield or something. I didn’t know any better because I was ignorant at the time. But I had a even more bad feeling when the gentleman that was the service rep breathed a loud sigh when he walked me out like I got ripped off and he felt bad for me. My buddy who I reconnected much later on, had used to work at this Toyota as a mechanic. Let’s just say after what he told me I’d wish I went to my local trusted auto shops instead. Take it or leave it, this was my experience here.

Se
Review №43

Smooth transaction and very helpful staff, in special their sales manager “Raheem”, made my third truck buying experience easy. The Toyota of Watertown and the crew have given me their full attention to all my car needs. Thanks again for the great help! I love my new Tacoma.

Ge
Review №44

It was a great experience shopping for a new car due to very kind staff and very helpful. The salesman who helped me get a great deal on my new 4Runner was Jordy Ayala. He was very helpful and answered all my questions without hesitation. He was very kind and made my shopping experience very easygoing.

El
Review №45

Sales department was amazing! Manny Ferreira made sure I was pleased. Great team effort. Highly recommend Toyota of Watertown! A

de
Review №46

I love this dealer, ask for edwin ureña,he made it so easy for me to purchase my 1st car! I recomend this dealer!!😀

Se
Review №47

Ive been servicing my prius here for the past 4 years, I dont know anything about cars so I find it comforting to go to an official Toyota, and Toyota of Watertown never disappoint me. They are very straightforward, helpful, and I always feel like they do a good job! Unlike most services, I think they are very timely and I never felt like I was being taken advantage of. Thanks!

Ka
Review №48

Toyota of Watertown is by far the best dealership I have ever dealt with. They are personable, accommodating, quick to respond and always professional and polite. Whether it’s buying a vehicle, going in for normal maintenance or service for damage, they go above and beyond. I primarily deal with Steve Skolnick but in his absence, I always get phenomenal service and treatment. Thank you everyone. I don’t think I will ever buy from anyone else!

Mi
Review №49

Met with Maria S. and was really satisfied! She answered all my questions and concerns and really guided me. She was patient, understanding and really went out of her way! Thank you Maria!

Er
Review №50

Kamel is the best. He attended to all our needs, he is concerned about customer satisfaction and value for money. Wish there were more Kamel’s not only at Toyota Watertown but in the world.

Or
Review №51

Ive brought my car here for service multiple times and they never disappoint. Its ready for me at a decent time and always looks new when I pick it up!

3J
Review №52

If you are looking for a vehicle, I definitely recommend you to contact Edwin Urena at Toyota of Watertown. He is extremely pleasant and cares about what you want and need. Overall rated a 10 on my experience with him and the whole process. Keep up the good work.

Tr
Review №53

Chase was wonderful during my shopping experience. Glad I had such a helpful, no pressure salesperson. Highly recommend Chase.

Pe
Review №54

I have been taking my both cars to Toyota of Watertown for service. Kris Haskell is the best, always very informative and his recommendations are excellent and I always follow his recommendations. He always goes the extra mile for his clients. I strongly recommend them!

As
Review №55

I’ve had my RAV4 serviced at this dealership since I’ve purchased it and I continue to be pleased with the experience. The staff are professional and my car was returned to me clean and in a timely manner. Excellent service!

Ha
Review №56

Nice service department, they get real busy on Saturdays so come on a weekday if you can. Theres a shuttle that will take you to local places. Daniel is probably the best service guy that works there.

Jo
Review №57

Brought my 2008 Prius here to service and they fixed everything in one day. Love the waiting area and the complimentary shuttle service that brought me home and picked me up. I live 3 blocks away and this place is so convenient!

Iv
Review №58

I’ve been coming here for yearsI’ve had the pleasure of working with Chuck.I’ve also worked with DanielPleasant people. Love coming here!Great service !!

MI
Review №59

I thoroughly recommend Toyota of Watertown. Maggie and Jordy made me feel comfortable and answered all of my questions. Go see them for your next vehicle. I had the best experience.

ma
Review №60

My car was having trouble with the brakes and I went to get it fixed. The service there was absolutely amazing. Bryan was absolutely amazingly nice and I would go back just for Bryan.

Wa
Review №61

I’d the middle of a pandemic, I was still able to get my services done at Toyota of Watertown. Very welcoming staff who are alway very professional and have their customer’s best interest. I’ll be back soon. Thank you Rodney and all the staff in Watertown

Nu
Review №62

Toyota of Watertown was extremely helpful in my search for a new vehicle. After my car was totaled, I was having a difficult time adjusting to the changes, but with the help of Edwin Ureña, this dealer definitely made the process easy and simple! I was able to get into a brand new 2021 Toyota RAV4 in just a couple of days. If it wasn’t for Edwin’s help, I probably would’ve gotten taken advantage of by another dealer who doesn’t value customer service and satisfaction. I would 1000% recommend my own family and friends to visit Edwin for their car needs. You won’t be disappointed!

Ay
Review №63

I went to a few dealers around and outside Boston before going to Watertown Toyota. Chase was a great salesperson. She was down to earth and really tried to match my car needs with my budget. And she went out of her way to answer my technical questions. I appreciated Toyota of Watertown’s low-key attitude and courteous demeanor.I was actually contemplating getting a Honda but stayed with Toyota for the better after purchase service.

Je
Review №64

I just bought my new Toyota from Watertown and it was the easiest and best vehicle buying experience Ive ever had.I had previously visited other Toyota dealerships in the area but wasnt treated like I mattered. At one I waited for 90 minutes after my appointment time just to talk to someone. At Watertown, I walked in without an appointment and was introduced to a Sales Associate named, Chase within minutes. There was zero pressure as she was professional and friendly. My vehicle needed a few add-ons after the purchase and Chase was very responsive and helped me coordinate everything easily and quickly. Everyone I encountered from reception, sales, finance, management and service were friendly, courteous, and helpful.I highly recommend Toyota of Watertown. I will most definitely return for service as well as our next family purchase. Thank you, Chase and team!

Ma
Review №65

The service department here is better than any Toyota dealership I have ever been to. Daniel in particular has always been kind and helpful

Li
Review №66

I highly recommend Toyota of Watertown!! Maggie and Jordy made my car buying experience so much easier!! Ask for either of them and you’ll get exactly what you want and need!

Me
Review №67

This place has excellent customer service. Manny is extremely professional and I’m so happy with everything. Thank you

Ar
Review №68

I dropped of my tundra with Rodney at the service department yesterday. They were extremely courteous and quick. Turned the car around the same day. They even washed it which it needed badly! Definitely recommend Toyota of Watertown highly.

Ti
Review №69

I would like to say thank you so much for team in Toyota Watertown, I have been taking my car there for over a year and they always take me with no problem and give me best service . Especially I would like to thanks to Bryan for his wonderful personality and great work !🙌👌🙏

NM
Review №70

Great show room and they do have very good service but its expensive. Im getting my car repaired at a local gas station, run by a reputable guy, for about half of what I would pay at Toyota of Watertown.

Ky
Review №71

I’ve been getting service for my cars at Watertown Toyota for years. Kamel is exceptional at what he does and makes the service experience enjoyable every time. Highly recommend!

An
Review №72

A huge thank you to Bryan and his service crew for their awesome customer service. We were visiting Boston and my Highlander was making a screeching kind of noise. Of course it was 4PM on Saturday. Bryan had his technicians look at my car and they were able to fix it so we could make it home safely. Bryan also called me yesterday to followup. Everyone who we dealt with was personable and helpful. Highly recommend Bryan!

Se
Review №73

Toyota of Watertown has to be one of the best dealerships in the state. Their employees are attentive and friendly, All of my questions and concerns were answered, people were honest and I had such a great time with my excellent salesperson Elis. The management was a pleasure dealing with as well, and I highly recommend getting your next car here !

Mi
Review №74

Purchased my RAV4 two weeks ago. I had the best experience ever buying a vehicle. My sales person Ignacio was very knowledgeable, and my finance manager Marat helping to get a great loan at a great rate. Couldn’t be happier! Thank you Toyota Of Watertow!

Pa
Review №75

I had an wonderful experience purchasing from Edwin Urena. He was an amazing help, had amazing costumer service and was very knowledgeable. I will always recommend going to him.

Je
Review №76

I bought a preowned Toyota Corolla from Sam Krentzman at the Toyota of Watertown in 2019, and everything about my experience was outstanding! Sam walked me through every step of picking out my car to the finances. The people at the Toyota of Watertown have been very kind to me from day one. I have gone back over the years for service and they do a remarkable job! I love my car and I have Sam’s hard work to thank for finding me the perfect vehicle!

Ke
Review №77

This place was great! Kris at the service department was top notch. Thanks again.

a
Review №78

Wow! Absolutely best service from all members of the service team. Daniel was the rep on my repair and was fantastic and highly him and his service team.

Me
Review №79

This is the place to buy/lease your next car! It was the most pleasant experience I have EVER had buying or leasing a car. Manny Ferreira made sure I found the right fit for my budget. He was kind and worked tirelessly to make sure I was completely comfortable with my choice. Ignacio Garcia was informative and patient while he walked me through all of the features of the vehicle. I am entirely confident that I made the best decision by leasing with Toyota of Watertown.

Jo
Review №80

Here to get my car checked in, worked with Kris at the service desk. Provided excellent customer service! Highly recommend!

Ka
Review №81

Excellent customer service! staff is professional and very detailed in review and assessment! appreciate the service! thank you!

Ch
Review №82

Manny is very knowledgeable about the product, and you won’t be sorry if you purchase your Toyota from him. Great guy!

Sp
Review №83

After years of dealing with different dealerships around the US for my clients, Toyota of Watertown surpassed the mark for customer service! They were so kind and went above and beyond for everything we needed. Our salesman Manny made sure that our experience was seemless and was a true rockstar. Definitely no pirates there, just genuine people!

Ke
Review №84

Bought a car from Edwin about 5 days ago. He was so greatAnd made me feel comfortable about my first big purchase . Walked me thru every step of the way and made sure i left happy with my purchase . I love my new car and the service was spectacular. Def recommmend going to see him if you’re coming to This dealer .

Sh
Review №85

Price was good and the selection of cars was still good. Ask for Manny to get you pricing. He’s the best.

Sa
Review №86

I recently bought a car from them from out of state. They were incredibly helpful and patient with me. It was a great experience!

Su
Review №87

I rarely post reviews on Google but HAD to post one because Chase, who sold us a car, was THE best car salesperson I have ever encountered in my entire life. She was smart, honest, upfront, friendly, accommodating, helpful, and real. The used car we bought was for our daughter and I told Chase we will definitely return and buy our next cars from her. So often you walk away from a car purchase wondering if you got a fair deal; with Chase, I had no doubt we were treated fairly from beginning to end. Every step of the process was easy and simple. Five months after we bought the car, I needed a small tube of touch-up paint and I texted Chases cell. She immediately replied, said she would pop a tube of the touch-up paint in the mail and asked us how the car was doing. Now THAT is customer service at its very best. I hope Chases manager and the owner of Toyota of Watertown read this review because Chase deserves to be recognized for her outstanding service. She is a breath of fresh air in todays world. Thanks Chase!

Xi
Review №88

Perfect experience! The staff know the process very well. The dealer sent a very nice driver to assist the vehicle for out of state registration. We finished all the stuff in only one week. Thanks Mr. Jordy Zawadski’s great service and the driver’s nice ride. Definitely recommended.

Dw
Review №89

I have been dreading getting another car after mine was in an accident but Manny made the experience so easy. I got the price I wanted and was out by lunch. I would totally recommend Toyota of Watertown!!

Da
Review №90

Hey guys this is the best Toyota around Boston and I’ve been to plenty of them. They are so friendly and fast, very good and professional customer service. There is a guy inside, his name is Brian, he takes care of my car every time and if you go there look for him, he will take care of you.10 stars!

Ti
Review №91

Hands down Best Dealership I have been to. Staff was respectible and pleasant. Starting with Edwin Urena, would definitely recommend buying a car from here. 100% satisfied with my purchase

Ch
Review №92

I was in the market to lease a new Camry and I found the process pretty discouraging. I stopped by Toyota of Watertown on my break and was able to lease a new Camry with Manny!! Such a great deal and experience!!

Tw
Review №93

Came in and met with a rep named Jordy. Ended up trading a car for a new one, and he made the entire process FLAWLESS. I will easily recommend anyone buying a new car to go to Jordy at Toyota of Watertown, one of the best experiences Ive had a dealership.

Ju
Review №94

The young lady I talk to named Maggie was really great. She was patient and helpful with helping us find the perfect vehicle.

Ji
Review №95

The service department is absolutely awesome. My service advisor Daniel is super helpful

ch
Review №96

We’ve been with Toyota of Watertown for many years now. They never disappoint. From sales and finance, to the servicing department their customer service is always high level.

JR
Review №97

Chase was really helpful with my car buying experience. I would highly recommend this dealership for your next car purchase.

to
Review №98

I spoke with Maggie on the phone and she was very helpful with the inventory that they had in stock and then the inventory coming soon, she was also able to answer all the questions I had asked her.

Jo
Review №99

Just purchased a vehicle from Edwin Urena at Toyota of Watertown. Extremely happy with my purchase. Will definitely recommend family and friends.

Ka
Review №100

Great Sales experience with Jordy. Informed, no pressure and respectful of a female buyer. 👍

Information
100 Photos
100 Comments
4.6 Rating
  • Address:149 Arsenal St, Watertown, MA 02472, United States
  • Site:https://toyotaofwatertown.com/?utm_source=GMB&utm_medium=organic
  • Phone:+1 617-926-5200
Categories
  • Auto repair shop
  • Toyota dealer
  • Car service
  • Used car dealer
Working hours
  • Monday:8am–8pm
  • Tuesday:8am–8pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:Closed
  • Saturday:8am–8pm
  • Sunday:8am–8pm
Offerings
  • Car wash:Yes
  • Oil change:Yes
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