I’d first like to thank Jason and Rob for building me a custom exhaust for my 99 Silverado, and yes they do custom exhaust work. I called and went to multiple shops asking if they could put dual exhaust on my truck and they all turned me down, I was very surprised when I called Midas and they said yes, Im very happy with the quality of materials and how they were installed, and they made sure I was happy with the work they did before they took it off the lift. All in all I’m very pleased with the work they did and the professional courtesy they had. I recommend this place for quality exhaust work.

Going to Midas today, I wasn’t expecting the level of service I received, down to earth, informative, good all around feeling that their actually trying to fix your vehicle!!!! I would definitely go back again and highly recommend if anyone wants excellent service…. Go to Midas in Watertown

Good guys. Efficient mechanics. Bring your big wallet with ya, like any shop though if u cant fix it yourself your gonna pay for it. Great customer service, went above and beyond for me. Will def use and recommend this shop to anybody in need in the future.A+ guys, good job...

Rocky and Elizabeth are awesome! The mechanics are straight up with me. They tell me what they see and have given me great advice on what to do. And my car looks and feels great after every visit. This is my go to for all my cars needs.

I recently visited the Watertown, NY repair shop on 3-10-21, to have my Lincoln MKZ diagnosed for front suspension noise from tires and mid-car. I was told that I needed to replace a front wheel hub assembly and a lower transmission torque strut. I specifically asked for them to do a full diagnostic on the front steering and suspension and was told these were the only issues and in the representatives own words everything else is good to go. I opted for only the hub assembly work because Lincolns are expensive to repair and the representative told me it was imperative to me using my vehicle, and paid $398.36 for the service. After getting my car back I had to return less than an hour later for metal on metal scraping coming from the tires. I was told by the representative that the new parts possibly had a defect and they would be replaced but due to it being half hour to close they would have to keep it overnight. The next morning I went and picked my car back up and once again in less than an hour I was back for wheel noise in the front. I was then told by the representative that the caliper they put back on was rubbing the edge of the rotor, so they adjusted it and shaved the edge of the rotor. I havent experienced any noises since, however, upon inspecting my vehicle two days later on 3-13-21, I noticed the following issues:*Driver side front rack and pinion boot is disconnected exposing the rod and leaking grease.*Passenger side control arm and ball joint boot is torn, leaking grease and covered in grime and was reconnected to the brand new hub hardware I just purchased.*Drive side front rotor has a massive groove in it from worn hardware.*Power steering reservoir has leaked all over everything under it.It was my understanding that when I requested a diagnostic that those issue would be noticed, mentioned to me, and quoted for remedy, however, this did not happen and I was left to be completely shocked when I visually inspected it myself. Under NYS law my vehicle wont even pass inspection in its current state and not only did these issues not get mentioned, they even hooked the new hub assembly hardware back up to a fairly damaged ball joint and control arm, so there is not a doubt it was noticed, as well as the power steering fluid being all over everything I assume would be quite noticeable as well. I am EXTREMELY dissatisfied with the services I paid for, not only having to bring my car there 2 times in 2 days for issues involving their repairs, but to find theres even more issues that they failed to notice, or mentioned lto me so I am at least aware of the issues is insult to injury and completely unacceptable. I paid for a service thinking Id have some peace of mind that the vehicle was safe and mechanically sound for the time being, and now its sitting in my driveway until I find a way to have it serviced and be able to pass an inspection and be ok to drive like I had originally payed for. The only reason I gave two stars is I felt like the one guy was sincere about helping me out, but unfortunately I feel like whoever did the repairs is lacking serious quality skills and judgment as a mechanic. Based on my experience, and the mess I found after the fact, I would not recommend this company.I added pics below of the damaged parts that were overlooked.

I was able to get an appointment exactly when I needed it. I dropped it off and received a call within the hour as to what the problem was and after giving the go ahead the job was done quickly and at a very reasonable price. Upon picking it up Rocky and the staff was very friendly and gave a full explanation of all work that was done. Excellent experience all around!

Needed new brakes badly they got me in. In no time. Great job to all

Theyve been really patient so far with us. They have my pilot right now. Even after they diagnosed it, they were patient with us and even gave us the code so we could search for the best deal to get it fixed. Will let you know how it went after we get our car back.

100% would recommend to anyone no matter the level of experience you have with auto-motives. Great costumer care to go along with a friendly and skilled mechanic staff. Special thanks to Rock for helping me with my needs. If there’s anything wrong with your car stop by and talk to him.

Rocky, Angela and the team were really professional and respectful. Rocky was really straight forward with all my questions and concerns. They told me it was gonna be a week from when I turned my car in to be done due to parts needed. Rocky told me hell do what he can to push parts to come earlier. Called next morning and told me my vehicle will be done by the afternoon. I was shocked. They took me in last minute and fixed my vehicle in less than 24 hours. Great shop and great team!!! Thank you!!!

Fixed my brake lines perfectly and did everything in a super timely manner. They also offer a military discount. Will definitely go back to them again

The customer service and repair work done were both outstanding. They worked with me and my warranty company to get some pretty big repairs covered, everyone I interacted with was communicative and friendly and everything was done right and on time. Ill be back, thank you so much!

Very kind owner and extremely helpful staff.

Since we moved to the area in 2017, we have been coming to Midas for all of our car needs and services, including regularly scheduled oil changes and safety inspections. The reason for this specific review was for this morning. My “check engine” light came on and I immediately called Midas to ask if they had an opening, as I know they are extremely busy, and Angela let me know I could bring it in right away. When we arrived, they brought my car into the garage almost instantly, where Rocky and Rob assessed the issue. They kept us updated every step of the way with what they were doing, what needed to be done, what they recommended, and the cost of it all. Rocky even offered a loaner car while we waited, but we were in and out in just a couple of hours. My car is running smoothly again, as they got to the root of the issue and fixed it. I’m so very grateful for honest, reliable, trustworthy, upfront mechanics and the business that I do with Midas, especially with Rocky and Christian.

Rocky was excellent! I expected actually a higher price for my van. I had an oil change, tune up and something else done that i can’t remember 😂 but i expected the charges to be a lot more. He was great and very knowledgeable about things when i asked.The front desk, i can’t for the life of me rennet name but she was awesome as well.I highly recommend this shop. I will be taking my cars back for the rest of the time we are here.

Didnt really answer the phone for me so I couldnt get what I needed there store hours were open worst case they couldve put me on hold

Rock and Angela at modus are amazing! They took care of my care very fast and got me in and out in just a few minutes. Angela’s customer service was amazing. They also didn’t charge me for all the little stuff that most places around here will. I recommend this place if you need stuff done

They are good to work with always try to help me out.

Be weary of this business. Deceptive business practices. We had both our front catalytic converters fixed here. They asked me if I wanted to have them change my spark plugs. I said no, I can do it. Then three days after they did the work my car was doing the same thing it was when i dropped it off. I called midas and they said my warranty on my catalytic converters was voided because I hadnt changed the spark plugs. The manager never mentioned that to me at the time he asked if I wanted them to change the plugs. Being frustrated, I took the pilot to honda during a diagnostic check and they dropped the exhaust and the rearmost cat was clogged. Honda stated their was no reason Midas didnt see this when they replaced my front two, and never should have allowed me to take my car without replacing this cat. Honda stated the spark plug claim and voiding my catalytic warranty was bogus, since it had absolutly nothing to do with the rearmost cat being clogged. I honesly feel like this manager at this Midas location is dirty and ripping people off. Now I have to see if my warranty is good, since this Midas obviously has no idea what their talking about. Plus with the rising cost or catalytic converters, I asked for my old parts back and was given about 5 different excuses why i may not be able too. I told them if there was a core charge that was fine. But i still got nothing but a song and dance from the employee. Finally I said sir, either give them to me if their isnt a core charge, or keep them if there is. He said ok. Then when I picked up my car I had to insist to get my old parta back again. I would like a call from the owner on how to make this right.

Picked up car and it was dirty as all hell on my white interior

Great team, great work, and a great price. The team at Midas is always fast, professional, and friendly. I would recommend them to anyone in the area.

I came to midas because my Ford Escape has been making a loud squeaking sound for months after I got my rotors and brakes changed. I had gone to some other place and they didn’t fix the sound or even know what it was. When I came to Midas the guy named Rocky showed me what was the cause and also told me other things I needed to replace soon. He was very cool and knew what he was doing. I will definitely come back for any car services in the future I may need.

I have taken both of my vehicles to Midas since we moved here for the military 3 years ago.They have always been quick, efficient, clean, and professional. The price is always the best I have found.They care about their customers as individuals and genuinely provide individualized care that makes a difference. I would highly recommend them to any one!

I made the appointment request the day before when they were closed and it was accepted after they opened Monday morning. Rocky was super helpful & everyone else was really nice too. I was allowed into the garage to see exactly what they would be repairing and then offered two options of quotes (one for what was absolutely necessary and one for everything that would eventually need to get done). Overall I left happy & would go back if I had more problems with my car.

Very professional fair rates.

Great service will go for years

Fast professional service...fixed right the first time!

I am very pleased, they have very reasonable prices. Very nice professional people work here. I plan on returning for any future car needs 👍👍

Being an out of stater alot of places try to take advantage of you BUT NOT Rocky!!!!! He was sympathetic understanding and honest!!!! I cant stress enough the HONEST part!!!!!!! NOT ONLY did he disrupt his own busy schedule by taking me in and diagnosing the problem but he also was amazing with his approach in resolving the problem at the best money saving way possible. Thank you so much to Rocky and his crew of knowledgeable mechanics for treating us with such compassion understanding!!!!! You forever have a customer with me!

Great people understanding easy to work with

I had taken my vehicles to other shops before trying Midas. Not only did they repair my vehicles but they took the time to show me the problems and explained why the repairs were needed.I have not had issues with my vehicles and feel comfortable bringing them here for additional maintenance.Thank-you for your professionalism and great service.

It is the only place I trust to touch my vehicle.Theyre always willing to help and figure out whats wrong with your vehicle, even when you dont know. Christian and Jay are the go to guys!! Honest mechanics that provide quality work at a great price. Cant beat it!

Great work and customer service

I Just went to midas to replace break pads as told by other service center, but guess what, it does not need to be When i stopped by midas to exchange. Thank you

Fast and professional service..always!!!

Quick/fast service. Efficient and friendly.

Quick, friendly, good price.

Great 👍 job Great price

Efficient and friendly staff. Would get emission test and oil changed here again.

The staff are very friendly and honest. I feel like I am well informed about what my car needs and what is urgent verses what is not so I am making an informed decision about my vehicles needs.

We took our car to Midas after another company tried to charge us almost $2000 which included work we were pretty sure we didnt need. Midas confirmed that the extra work was unnecessary, and we ended up saving almost $600. The work was professionally done, the service was friendly, and the price was reasonable and unpadded.

I used Midas to get my vehicle inspected, and I was in and out within 20 minutes! They were very quick, efficient, and charged a reasonable price.

This is my third time coming to the MIDAS shop, and each time they have never failed to provide exquisite customer service and shop services. Their scheduling availability and turn-around times are quicker than most shops in the area. On top of that, they have always gone above and beyond to make sure my vehicles are taken care of. I have switched most of my vehicle servicing, for both vehicles, to the MIDAS shop in Watertown and highly recommend others do the same.

I gave a 3 stars because I took my 2009 Toyota Corolla today for an inspection but turned out the mechanic told me my brake pads are worn out and the left pins are frozen hence my vehicle failed the inspection.😭💔 In order to get a pass, I have to get it replaced and the total with tax is about $430!😳😱 I need a pass to get the car registration for 2020 ~ 2021. Im skeptical about the cost and definitely will get a second opinion. Mr.Christians courtesy and friendliness is appreciated.

Wish they found the bad converter before we dropped 1018 on the car that we ended up trading in. Guess we should have asked should we fix or traded before

Staff was polite and easy to understand as far as the automobile world goes...They didnt just ignore me once they had my vehicle in the bay, the staff was very personable and easy to talk to. ALSO!! They TOTALLY could have sold me a new tire, but went out of their way to help me out! (Safely, within NYS Specs 😆). Thank you, well see you again for sure!!

Love that you can make an appt online. Workers are quick and honest and the waiting area is always clean.

Excellent service and price

Got me in quickly when I was in a pinch for time and did great work and got me out quickly back to work

Always have a great experience when I go into Midas. Anytime I’m having trouble with my car I give them a call and Christian and Rocky are always there to listen. Really good staff and will recommend them to anyone.

We ran into car troubles while visiting for a few days from Canada. It turned out to be a faulty alternator. On a very busy Friday, we stopped and asked if it was possible to help us out. No problem! About 2 1/2 hours later we were on our way. Thank you so very much for helping us out. Your help AND kindness will not be forgotten! Absolutely wonderful people.Update: We needed information regarding our invoice. I called Midas, and after a month, Rocky Dunn, the desk attendant remembered us. Great guy, and fantastic service. Thank you once again! ☆☆☆☆☆☆☆☆☆☆

Very knowledgeable and welcoming. Kelcee was great at the receptionist, and Rocky was very helpful with everything. I’m from Maryland and broke down and they made life really easy. Most honest place I’ve been. Thanks

Im a retired disabled man from Colorado visiting my son In Watertown NY. My car developed a rhythmic thump in the drivers side front wheel and I was very concerned about driving it 1900 miles back to Colorado. The people here got it checked out VERY quickly and it turned out to be a minor adjustment which they did immediately and got me back on the road safely. Top notch service and the friendliest people you could hope to do business with! Highly recommended!

Great experience at Watertown Midas, my go to carcare workshop. Rocky was super helpful and saved me over $100 on part replacements. The pride in their work and attention to detail was noticed and greatly appreciated, definitely recommend to anyone needing work done

Quick, easy, and inexpensive! Love them!

Great

Love how they are very welcoming, great customer service and really helpful and patient with guest! Answered all my questions in detailed. Highly recommend this place!

Anytime I have an issue with my car theyre always the first people I call. They always help me out, even if they dont have time, they make the time to check it out. Theyre always so nice and help you any way they can. Definitely dont plan on taking my car anywhere else anytime soon.

My experience at Midas in Watertown was overall great. The team there is very professional and experts at what they do. I originally came in for my brakes and along with that was able to get my A/C fixed as well. Being in the army makes me tight on time but they worked with me so I appreciate that. Thanks again I recommend anyone go there and try and speak with Rocky cool Kat!

WOW the costmer service is amazing. I was on home on military leave and they took care of my care like it was their own. I cant tell you what that means to me. Thanks for all the help and made it safe to Alaska and it was all because of your hard work. Thanks again.

My household wont take our vehicles any where else. This is THE best garage in Watertown, NY! Quality work.

Went down to gace a van looked at and get an oil change done. Ended up paying 250+ to have them break off my dipstick inside the tube and less than 250miles after the oil change the oil lights vack on. Save money and just go to morno auto free lookover than actually goes in depth and much cheaper. The golden toch Midas from my experience is not worth much

Ive been bringing my vehicle here since I moved to the area over a year ago and the guys have been great. Ive lived all over the US and dealt with shops all along the way and these guys have been top notch. Theyre honest and they work hard to get people in ASAP and havent pushed unnecessary parts/fixes at all, and have been willing to tell me how to fix things myself at a lower cost when possible.

They fully could have taken advantage of me, but did not! Super helpful and saved me over 200$.

Going here for 10 years now and never had a complaint, rocky should grow some hair, but yeah good people, service is the best around and the prices are great.

I chose this shop due to the reputation I read online. New to the area and put my faith in that. I was not disappointed, as they listened to the issue I was having with my Mazda CX-5. Instead of ignoring it (like most shops do) they used it as a diagnostic tool, and quickly found the issue which was a plugged cabin filter. Replaced it and I was on my way with temperature control in my car again, within 30 minutes. Not overpriced, honest, and friendly techs. Would highly recommend and I will be a repeat customer. Rocky and team, keep up the good work. It is noticed and appreciated!

I was charged 2 hours for 1 hour 15 minutes, they said that they were going to replace an expansion piece that was leaking on my exhaust, instead they welded a solid piece of pipe inside the expansion piece and painted the outside so it would look like a new piece. Still got charged $40.00 for the part. Its called being ripped off.. Not happy, will not be back.

This place is great!! They don’t overcharge you like some places do and they always do such a great job with my car. Great great people. You’re in good hands at Midas.

Rocky and the team are absolutely fantastic! They are always professional, thorough and honest. I highly recommend them for all of your auto needs.

Fast, Friendly & Professional service that will not try to take advantage of a costumers lack of knowledge. The staff is willing to show and explain what repairs need to be done. This is hands down the best garage around. They are up front about the time its going to take to make repairs or change your oil. Im usually in and out in a very reasonable amount of time.

They are always great to me! And honest about what needs to be done and what can wait. Will recommend to others!

Awesome service. I went in to change out my summer tires for winters and they couldn’t have been more helpful and timely. Thanks!

Very good!

Great customer service. Read reviews for a few places before I took my car in for service. Took me in the back with the car taken apart to show me what they measured for breaks and rotators and what they suggested. Worked on the price with me and was done within the hour. Highly recommend they don’t hassle you with random work and are straightforward with prices.

A place like this only comes around once in a life time. The Team here is nothing less than outstanding. The dedication and commitment this TEAM has in making sure a customer and their vehicle is in good hands far exceeds the standard. Thank you for your hard work and enthusiasm in dealing with complex problems. I am treated like family, and I will continue to use THIS shop for all future issues.

Great Experience! Our vehicle was seen promptly, repaired quickly, and communication was excellent. Employees were incredibly friendly, and went out of their way to be helpful. I will be using them again for an issue with my second vehicle, and I have every confidence that it will receive the same attention and quality service.

Very friendly

Brought my car in for an oil change 2 years ago after moving up to the North Country and have returned for a numerous of jobs to include Lampsets replaced,tie rods, brakes and rotors replaced. I recommend them for reasonable prices, guaranteed service warranty. Great customer service and clean facility.

Absolutely excellent service. They have looked at our car and diagnosed it for free several times and never pressure you to fix it. They are honest, quick, and polite. A GREAT place to trust for fixing your car.

I brought my car in last second for an oil change/inspection and was recieved immediately. The service was great and the prices were fair. The owner is a fellow veteran as well!

Very helpful and honest! Never had any issues and every time I bring one of my vehicles in they always fix the problem. Christian is very nice and always trying to make my experience the best it can be. Wont go anywhere else for my car needs.

This is the 1st time having any work done at midas in watertown and i cant say enough about the professionalism and quality of their work. Ive always like the midas brand but this store was the best. I recommend to anyone in the watertown, ft drum area that needs something done to their auto.

Excellent service! Just a tire plug but got me right in and were very courteous and professional!

I went in for a NYS inspection and walked out with new brakes and oil change and friends. These guys were fun and even though it was late...they did my brakes and oil change. This is the best damn garage i have ever been to. I will not go anywhere else. I walked out smiling because i knew these guys were trustworthy and looking out for me and my safety!! Thank you!!

One word. Immoderate.

I have never had a problem at Watertown Midas. The professionalism and knowledge of the technicians is amazing, and the cost of service is always reasonable.

Was able to make a next day appointment for state inspection. Short wait times given how busy they were. Clean and nice waiting area.

In the past 3 days I have brought my car in to midas twice for basic upkeep care, now most people would leave a sour review for that fact, not me. I am only giving 4 stars because I had to come back but I have been treated with the utmost respect and understanding. Every step of the way I have been informed of what they are doing, what they have found, how they would go about fixing it and cost. Friendly, understanding, knowledge, affordable and everything is done in a timely manner. What more can you ask for?

Very flexible with scheduling to get you in the door. My last visit for my oil change and wheel barring was painless for me and my wallet. The office manager Christian really sold me though. Very informative and knowledgeable about the work he does. Thanks guys!

Was fast friendly n got the job done..

Rocky is always there and ready to figure out what is going on. They always get the job done at a great price and within a reasonable time. Theyve worked on 4 of our vehicles in the past and present and I trust them with more. Great work and guys.

Great customer service! I had a scheduled appointment and they were very prompt and efficient. They went above and beyond to assist me; much more then expected. I was very pleased with my experience at Midas and would recommend them to other Soldiers new to the Fort Drum area. Thank you Midas Team for a great experience.

They good spot for your car and give military discount.

I have been loyal to Midas with all of my vehicles for many years. They have always done well by me and I will continue to patronize them. Rocky and his staff are very personable and take the time to explain any repairs needed.

We were traveling from Ottawa Ontario to a convention in Newburgh NY when our recently serviced brakes started to make terrible noises.The owner overheard our conversation with the receptionist and within a few minutes, altho the shop was busy, he personally checked everything and confirmed that we were safe. He felt that the new brakes hadn’t been “broken in” yet. He was right as the noises stopped within a couple of hours.He was most gracious and helpful and would not accept any payment. We are pleased to recommend his shop very highly.

Great people wouldnt go anywhere else trust them 100%

Best staff around, without a doubt. Went in with what I thought was a small problem, which was actually a much larger problem. Thankfully the experienced and knowledgeable staff identified the real extent of issues at hand and walked me through everything, even taking the time to work out payment options. You wont find a more proficient or professional place around.

Tried to get me to buy full synthetic oil. Told me my vehicle required it. I looked it up online. Car did not need it nor was it required.

Amazing service. Took no time at all and everyone is super friendly and welcoming. I had always called around to check prices but not anymore. Im sticking with these guys. I recommend for all your service needs.

I had an excellent experience. They were extremely personable and quite understanding on my lack of auto knowledge. Not only did they explain and show me the problem, they also told me a variety of options I had to fix it. I will definitely be coming back! Thank you so much!