I took my young male cat to the emergency room at PVSEC this week with a complete urethral obstruction. The doctors and staff on site took amazing care of him from the day we dropped him off to the day we picked him up. The doctors and techs quite literally saved my cats life, and I am so grateful for each and every one of them. Everyone that I interacted with either over the phone or in person was incredibly kind and compassionate. Everything was explained well to me and they made sure that I understood what was happening and frequently made sure to ask if I had any questions for them. I had a great experience here and am so grateful for the PVSEC staff. It was such a relief to know that my boy was in good hands! The prices are, of course, extremely high and out of reach for most pet owners. If you are able, make sure to put your babies on pet insurance so you can access emergency care without worrying about the cost. I would absolutely bring any of my pets here again for emergency care.

Folks, if you’re worried or wondering about your pet, this is the place to take them. You’ll feel welcomed, taken care of, and in the absolute best hands. They didn’t force anything on me or my pet, they gave me options for where to fill my script if I wanted to go elsewhere, they gave me advice on my pet for totally unrelated issues, and they were the nicest and most helpful people I’ve met. I’m thrilled with this team and facility. I wish they could be my full time vet!

Covid-19 restrictions are lifted, yet this emergency vet refuses to let people in with their dogs. Clearly its because they function better without the stress of owners around to ensure their dogs are taken care of properly. Theyd much rather work in secrecy. They dont call with updates. You have to call for any sort of update and when you do, every person on the phone tries to explain to you how emergency room triage works. I know how triage works - I want to make sure my dog is okay because this practice refuses to call with updates, even after I explained 2 or 3 times that Im an overly anxious dog parent and was promised they would alert me when my dog got x-ray or was seen by the doctor. Theyre not upfront about the fact that they kennel your dog, and when I called to ask about it two days later, the woman beat around the bush and didnt want to say that they kennel your dog. APPARENTLY, vet techs are constantly monitoring the animals, but they clearly dont pay enough attention since my dog came home with kennel nose. Additionally, I sat outside the entire time and witnessed periods of 3-4 hours where no new animals were brought in, yet my dog was still made to wait around. Overall, it was an absolutely horrible 10 and a half hour experience; in which my dog got kennel nose, was made to be stressed and alone, and had only been taken out to the bathroom one time for 35 seconds. Taken out to the bathroom once in over 10 hours? Really? Dont take your dog here if they can wait to see their primary, horrible experience for you and your pet. I should send them the bill for my dogs kennel nose treatment and visit.

I took my puppy here today after he experienced what seemed like a seizure. You call from your car and they triage the call then send out someone to get your dog. I understand why they dont want a bunch of maskless individuals contaminating their facility...kudos for that.. He was there about 4 hours total but the vet called me to update his condition & what they wanted to do. He explained everything & didnt push any needless tests. My puppy left there much better and with a referral to a specialist that we will pursue. I was actually surprised the bill wasnt higher. For emergency care I would definitely take my dog here again and its great theyre only a few minutes from my home!

I made a phone call this is place today after being referred. i explained how my sisters puppy ht her head on a piece of glass and had a 2 in split in her for heard. After finding out she has no money and cant apply for credit the woman was super short, instead of helping me to find someone or a place or anything she hung up on me. i was in tears. i begged and pleaded for help and she hung up on me. Im so disappointed in the woman whom answered the phone, which reflect on their business, thanks for noooo help!!!!!

Have taken my dogs to this location for 3 different issues, Dermatology, Neurology and most recently (yesterday) for Ophthalmology, I could not be more pleased with the care and kindness they continue to provide. Services can often be expensive, but as a pet owner, there are sacrifices that I have to overlook in order to get the best possible care. The doctors and staff are awesome and I am very happy they are available for the various specialties. The ER is also great! Thank You so much for everything!

They took care of my puppy when he got sick. It took them all day, but Im glad hes better now. Apparently theres a great shortage of vets and workers and an abundance of new pets (due to COVID). I took him in at 8am and didnt pick him up till after 10pm. It broke my heart, but when you have no other options, what can you do? My puppy is fine now, still licking ice cream cartons after were done with them (look at my profile pic).

This place is great. They are all very nice and knowledgable. They are very good at what they do. Just be aware that they are not open 24/7 for the time being and their emergency department is not open at all Thursday - Saturday

The wait time when we arrived was 6 hours but they got our dog in right away and assessed him within the first hours. The staff and doctors were very caring and answered our questions easily. The doctor did everything she could and was able to save our dogs life, he didnt even need major surgery that night like originally assumed. Follow-up with our regular vet was required of course but now our dog is doing much better and on the way to recovery.

We just wanted to say how compassionate and caring the people are here. We got turned away from MedVet, they wouldnt even consider seeing us so we went here. They had a 6 to 8 hour wait but when we told them what was going on with our 17 year old furkitty Shannon, they sent someone out to take her back to evaluate her. They told us they were very busy with other emergencies and we understood that and we know they were alot more serious than our girls was but, none the less, Shannons was serious. They called us back and told us that she definitely needed to be seen. They kept her comfortable til someone could see her. The people we spoke with were extremely nice, compassion and caring even through they were extremely busy. Thats how you can tell they truly care about their patients and their well being. We were their for over 7 hours but we understood. They explained everything to us in detail. We brought our girl home and she is scheduled for surgery tomorrow morning. We would recommend this place to EVERYONE! For an emergency, we would go anywhere else. Thank you so much for everything youve done for Shannon. We appreciate you all!!!

Inexperienced specialist still needs to learn professional Communication skills and patience - especially because the general public does not understand medicine. Been here twice now, I probably need to request a different specialist so I can quit going home with my tail between my legs - ugh!!

They took very good care of our Lucy. Treated her so kindly. Dr. Scoda was very helpful keeping Lucy conforteable.

Would not recommend this place!! My son took his little tiny kitten there today because she had a pretty bad fall and they would not take her (because they was to busy) what??? I thought this is a emergency vet hospital ??? Dont recommend..He took her to pleasant valley veterinary clinic and they took the kitten in right away..thank you pleasant valley !!! Dont ever go to PVSC !!!!

My one dog has been in oncology care at this location for 4 months, and I could not be happier with her progress and treatment. Dr. Urie and her staff are some of the kindest people I have ever met. My other dog has also been to this location for urgent care, and we were equally impressed with that visit. They always provide a cost estimate and present you with as many options as are available (ex. go home with treatment protocol or stay overnight for observation, etc.) along with their recommendation. But they leave the decision up to you because they are acutely aware of how impactful the cost of care can be if you dont have pet insurance.

I have to say I have been really unimpressed with this place. My poor dog is only 5 months old and is going on her third UTI. I waited over a month to get an appointment at this place to finally get some answers. After keeping my dog for almost 4 and a half hours, I get a call that an ultrasound was normal. The vet proceeds to then say that “sometimes this just happens” referring to dogs getting utis. I don’t feel like my dog was appropriately worked up at all.

They were wonderful caring for our cat and the issues she had. The doctor was almost immediately able to identify her issues through description of symptoms and order the necessary tests and other workup to confirm the diagnosis and get our cat better and home as fast as possible. The staff were friendly and direct and they had a very good handle on how to run an emergency department. If only hospitals for humans were run so well. It was expensive but worth every Penny to get our cat better and healthy again. Would certainly recommend for any emergency issue or an issue your normal vet cannot figure out.

We have never been let down here. I will continue to be impressed with their professionalism as long as we are animal lovers......FOREVER🐴

I called on a Saturday they got me right in even though i lived a hour away. My beloved dog Jasmine of 15 yrs. was very ill. The Doc. Had told me it was time for her to go. Staff was absolutely wonderful! Very caring! Prices were great. I would recommend anyone to go there.

PVSEC was extremely caring, and compassionate when serving me and my pet. I lost me 5yo black lab Levi due to a seizure that he did not recover from. I took him to PVSEC in Washington PA, and they did all they could before having to euthanize him. We received a paw imprint, a urn with his ashes and his name carved into it, as well as a hand-signed sympathy card from all of the staff which really meant a lot to me and my family. This was the first time I have used PVSEC, but I will certainly choose them over any other vet from now on. They were also very reasonably priced. Your last concern when your pets life is on the line is how much it will cost, but PVSEC does not take advantage of pet owners under any circumstance. Im very pleased, and grateful for the service that PVSEC provided. A+

We took our cat Callie there after being referred by our vet for specialized testing. Unfortunately, we had to put her down that day but the doctor and staff were sweet, patient and kind during a difficult day. They even sent a sympathy card after her passing. Covid restrictions made things difficult but they handled everything the best way they could.

My little dog was viciously attacked by a neighbors dog on the Saturday night, before Easter at 7 pm. This facility was the only one open anywhere near me. The staff were all kind, caring, and Professional! My little girl spent two days in the ICU after surgery and is held together with staples and stitches! I am so Thankful for their Talent and Knowledge and the ability to Care for OUR Innocent Pets! We are so very Lucky to have such Incredible Talent and Skill so close to home! My girl is home and doing Great! Each and every staff member is and Angel for the Incredible work they do!

In a time of sorrow and broken hearts these fabulous people at PVSEC blueperal came to our aid and helped make an unbearable decision into an act of mercy and the right thing to do for our friend of 17 years. God bless you guys and you will be rewarded for your work by our lord. You helped us through a very rough time. Rosa,Dee,Kasey,Karen,Emily and Courtney. Thank you. Bob and Brenda Muckinhaupt

My personal veterinarian ran out of options to treat my rescue cat’s eye discomfort and referred me to Dr. Keller. It is a very busy practice but worth the two month wait for an appointment. After running some diagnostic tests she was able to rule out the worst case scenario of uveitis. There is a phone call follow up in two weeks after continuing with additional eye drop therapy. All my questions and concerns were addressed and it was worth going just for the relief that Shannon’s condition is manageable.

They saw my dog this weekend and everything was very smooth. Even with all of the staffing shortages, the staff was helpful and friendly.

These folks are the best. Skilled, professional, and compassionate to pets and owners.

My heartfelt thanks to Dr. Maczuzak for her expertise, consultation & compassion. Also many thanks to the other staff members who helped during a sad & difficult time.

We had to take another sick stray here - doctor and staff wonderful! And kitty has made a full recovery. Although the wait was long, we kept in mind that this is an emergency hospital and there were other animals that needed more attention.We had to take a badly injured cat here. The staff was very supportive and empathic. Highly recommend.

All techs and nurses were extremely nice and professional. Dr. Cloonan was the emergency vet we saw. He was really great and actually came out to the vehicle to speak with us. He discussed with us about the different diagnoses that were possible with the symptoms Bruce (our bengal) was having. He explained everything clearly and allowed us to ask questions as needed. He talked us through what would likely happen during Bruces admission to the neurology unit and likely what interventions would be provided but that we would be called before any intervention. He also told me general times that stuff would happen (phone calls, testing, etc) and his estimation was spot on, which I certainly appreciate. Dr. Cloonan created an atmosphere that made me feel confident in choosing to bring our Bruce to PVSEC. This confidence continued when we received a call later that morning from Dr. Mackillop. His demeanor was confident yet extremely personable. He told us that he had assessed Bruce, watched the videos I had sent and felt certain more testing was required. Like Dr. Cloonan, he went step by step through what could be causing Bruces symptoms. He discussed that although he professionally felt the symptoms were neurological, he still made it a point to consult the cardiology team because of Bruces history. I appreciated Dr. Mackillop didnt cut corners to save time and work. Dr. Mackillop called me multiple times through the day giving me updates on Bruces tests results and care. He explained everything thoroughly and gave me his thought process through Bruces case, which I really appreciated. I cannot thank Dr. Cloonan and especially Dr. Mackillop for their extraordinary care for Bruce. We have a great sense of comfort that we did the right thing in bringing Bruce to PVSEC.Dr. Cloonan was the emergency vet we saw. He was quick to examine Bruce and gave us a very thorough discussion of what could possibly be going on. He explained really well how Bruces admission would go and likely what interventions would be completed. Discussed timeline of how the day would go (which was spot on!). I truly appreciate the accuracy of the timeline he gave us. He allowed me to ask questions and was very clear and concise while discussing Bruces care with me. Thank you, Dr. Cloonan.Dr. Mackillop was the neurology specialist vet that took care of Bruce. Dr. Mackillop was extremely professional, but also very personable. I could tell he genuinely cared about Bruce and interjected anecdotes of his own cats and even people to relate to the information he was discussing with me. As a registered nurse myself, I appreciate that he brought the discussion of Bruces care down to a level that even my husband (with zero medical background) could understand what was going on. I appreciate that he called many times to discuss Bruces care and after each step, he called to discuss the results and then discussed the next step. I couldnt have asked for better care for my Bruce. Thank you, Dr. Mackillop!Dr. Dewiler and Dr. Mackillop, thank you for your great anesthesia skills during Bruces MRI!To all the doctors, techs, receptionist, nurses, and support staff... thank you for your kindness during a time of great stress.- Rachel Balcourt (Tonkin)

Unfortunately, the final prognosis is not good for our Morkie.Both Dr. Maczuzak and Dr. Torre were both wonderful!My wife and I were so happy to have these great ladies help us navigate through this.They were both extremely knowledgeable, and thorough with our 13 year old baby.Dr. Maczuzak was our primary DMV and she did a tremendous job ensuring continuity with Dr. Torre.

I am a medical professional and can say that the pets are treated in same professional manner as their human owners. Good communication. Access to specialists. Transparent on billing. If you have a pet emergency, this is the facility to take your pet.

They don’t care !!! It’s all about money. Their fees aren’t realistic. For the amount they ask You would think u could claim ur fur babies on ur taxes “ BUT YOU CAN’T “Got to be the biggest extortion/Ponzi scheme / Rico act / what ever organized crime ever !!!!? I love animals but maybe we should banish them so we can put these crooks out of work. Let them scramble around to find earnings to take care of their loved ones and see how that feel.

This is the 2nd time I have used PVSEC for emergency care for my fur babies. As a Registered Nurse needless to say I am very critical about the care of my loved ones. I highly recommend and praise the care my fur babies have gotten from the staff at this facility In Washington County PVSEC. So much so I wish I would be able to work there. To be a part of the great care and concern all of the staff have demonstrated in my time of need. GodBless them all !

Won’t ever go here again. Yes they are an emergency vet hospital but the prices are outrageous and when they want $3,000 up front just to keep your dog overnight and that’s only including a couple services, I’ll go else where. Thankful that the one girl Jennifer recommended another vet to go to get help for my dog. When you give someone the option of coming up with money or putting them down and the dog is only a year old, that truly leaves a bad taste in your mouth.

Our dog recently tore her ACL, we took her to PVSEC North the same day to be evaluated. She stayed overnight and had surgery the next morning. She was cared for around the clock until she was discharged the day after surgery. Everything was explained top to bottom, and we couldn’t be happier with the result. We are hoping not to have to go back again, but in the event that we do we have the confidence in the staff.

We were relieved to know that our dog was receiving appropriate care from Vets who were trained in specialty disciplines. Our geriatric dog received good care and had a good result for a serious medical development. We do not hesitate to recommend this group.

Although my furbaby did receive good care here, the wait was ridiculously long and the bill was outrageous! Took her somewhere else for the surgery they said was urgent. The other vet did her surgery the next day for WAY less than the 5k this place wanted and was disgusted to hear the price I was quoted from this place. I get it that emergency visits are expensive but 5k for a 4.5 pound cat to have a hysterectomy is ridiculous...

Our 5 month old puppy ate a sock. We took her here and she was seen quickly. They were able to induce vomiting and she threw up the sock. Extremely friendly and helpful employees who made my puppy feel comfortable!

They got my cat in for a visit pretty urgently which I was pleased with. They got back to me with results and a solution, But it has taken them well over 3 hours to bring my cat back to me. It was a late night visit.

While Im never thrilled to go to PVSEC, because it means one of my pets is seriously ill or injured, Im always grateful and impressed by the professionalism and warmth of the staff (both the administrative and the veterinary staff). If your pets need emergency or specialty care that your regular veterinarian cant provide, this is the place to go.My most recent visit was to get surgery for a cat with a blocked tear duct. They set my expectations clearly, gave an accurate estimate for the treatment, and my boy is now fully recovered with a much healthier eye.

They recommended the best treatment for our dog.

Very thankful for the kindness of the staff.. didn’t get to meet but one.. others communicated via phone..professional, caring, reasonably priced.So glad you’re open 24 hrs.. our hometown of Wheeling, WV doesn’t have any 24 hr Emergency Care for our fur babies! Maggie sends her thanks also!💓

Cannot say enough kind words about the staff. Our bulldog was not acting like himself so we decided to take him to get checked out. The vet saw him within an hour of dropping him off and even though the news was not great we were spoken to with nothing but compassion and understanding and given time to make a decision. We were allowed to spend as much time as we wanted with him before we had to let him pass peacefully. Two weeks later we received a sympathy card signed by the staff members in the mail which meant so much to my husband and I. We also took him the the ophthalmologist at this location before and were extremely happy with his treatment with that.

The only efficient part of this place is their billing department. Go figure.

Rescued a puppy that was deathly ill...upon calling we were able to be seen through the emergency service department on a Sunday! They were very friendly and not only did they have the best interest of the puppys well being but they were compassionate towards myself and my husband. KUDOS to the entire staff! Will and have recommended to others!

We arrived at the clinic around 4:15pm. We waited for about an hour in the car for them to come and take our dog inside. I called and the woman at the front desk and she was super nice and friendly and said they were busy (which I completely understand) and that my dog was the next to come in. The woman who came out to get my dog was rude and condescending and didn’t seem to care about the dog or our concerns at all. She was the rudest person I have ever encountered at a vet’s office. Fortunately, I got a hold of my vet after hours, so I took my dog from the clinic and back home. I have heard so many great things about this clinic, but sadly I didn’t have the same experience.

Called and asked how they would put my cat to sleep. The nurse said me and my mom would come in and be with my cat while it was done. Sadly my cat passed away on the way there. I asked if a nurse could come out and verify his heart stopped. They wanted to take him inside and then call me. Nope! Prices are astronomical. Rude staff that came out of the door.

All I have to say is THANK GOD it was not a serious emergency. We had to drive an hour away due to this being the only emergency vet service open. We checked in at 7pm and had no type of update until I called for one THREE hours later, which they told me my dog still hasn’t been seen(again, THANK GOD it wasn’t a serious emergency). After 4 hours he was finally seen by the dr and we were told he would be out in 30 minutes. Again, after an hour and a half of no word I called to be put on hold. Long story short this establishment clearly has no communication skills between the employees nor the customers. The cherry on top was I paid $880 for them to tell me they don’t know what’s wrong with my dog and send him home. Don’t even waste your time.

The northern location is great. The southern one has had me sitting in thier parking lot waiting for 7 hours today.

Unbelievably expensive and unbelievably slow. It took 6 hours to diagnose a UTI and it cost $700. It would have been cheaper if every single person in my family had a UTI instead. The vets here are pretty good, but everything else is terrible. Avoid this place if at all possible. The only reason I continue to go here is because I need an internal medicine specialist and I’ve only been able to find one place in the entire South Hills with such a vet.

I’m truly taken back on how fabulous the service was at PVSEC! My chocolate lab Mocha had some eye issues, I took her to a vet hospital close to my home but they couldn’t help her because they don’t have an ophthalmologist. They sent me to north hills PVSEC. These guys are absolutely great. They helped my baby, an we were there less than an hour. I will travel the 30 plus minutes from my home if any emergency should arise again. Thanks to all, you guys are absolutely the best!

This place, quite literally, saved my dogs life. Was told by Metropolitan Veterinary Hospital in Akron that he had tumor in his neck/spine, there was nothing that could be done and he had weeks or months to live. That was April of 2016. Here we are 2 years later and my dude is still back to his old self again! Cannot thank PVSEC enough!

Could not ask for a more caring, supportive staff, or a kinder and more honest veterinarian (Dr. Manly). Thank you for taking care of our cat.

This emergency hospital is extremely busy but prioritizes pets appropriately. I had to take one of my young cats in and unfortunately had to have him euthanized. The young doctor I dealt with was educated and sympathetic. He made the process much easier.

My girl had her regular vet, but also followed up with Dr Newman, her oncologist, at the PVSEC North Hills location. Unfortunately, she was not doing well this weekend and early Saturday morning, I had to take her in for her last time and wanted the closest location due to her discomfort. She was my first dog and I had no idea what to expect, not to mention being in a bit of shock. While this is the type of visit that no one wants to make, I felt like everyone was wonderful to us the entire time that we were there. I was allowed as much time as possible to spend with my girl beforehand, then as much as possible afterward, which I truly appreciated bc I felt like I could have just held onto her forever. I am not sure if I will ever have another dog again, but if so, I am grateful to have this facility close by and would definitely recommend them.

Ive only ever had great experiences with PVSEC in Pittsburgh, and being relatively new to the area I was relieved when I learned that there was a PVSEC closer to my house.Unfortunately my giant dog fell ill and I contacted this facility to triage whether or not he should be brought in for emergency care or if we could wait to bring him to a regular Vet. I was told that I shouldnt wait to bring him in, and that due to his symptoms he should be seen. They told me that they werent that busy and that they closed by 4:00 PM so if we brought the dog there he would be seen prior to that time.Our dog arrived there at 12, and was taken back relatively quickly. Three hours later, we were told that they were running some tests and that they wanted to do an ultrasound to check for potential problems and that they would have to sedate him. And then we heard nothing from them until about 7:00 PM. No one answered the phone when we tried to check on the dog, and no updates were provided. At around 8:00 PM we were told that they were bringing the dog out and that they were going to give him a pain reliever and an antibiotic.This visit cost $650 and roughly 9 hours. My husband took the day off of work to bring the dog to the vet, because they told us he needed to be seen today. He left the house today at 11:15 (its about a 45 minute drive to this location) and as of 8:33PM he still isnt home.They could have told him at ANY POINT how long to expect and he could have gone home and I could have driven back to pick up the dog. Instead this facility, didnt answer the phone and provided sparse updates with no information on timing. By the way - if your animal needs to be kept overnight, they dont do that here. So heres to hoping that my dog does well after being anesthetized at their office.TLDR - If youre in the area and you need an emergency vet, but think your animal will make it the extra 45 minutes to the North Hills Office - go there. This facility will cost the same amount of money with a likely much longer wait time. So disappointed.

We had to put our beloved cat down and went to PVSEC. They were so loving and gracious and made the process as smooth as possible. I am so grateful for their professionalism and kindness during such a hard time. 🖤

Very caring and best interest of pet

Waited three and a half hours without any update. All they did was make my dog wait alone to not be seen by a doctor. Waste of time and stress on my dog. When I called for an update on my dog they were surprised I had been waiting. When back to check and suddenly the vet was just about to see my dog. I am left to assume they forgot he was there. I asked for my dog back and left. They are nothing but negligent.

Our German Shepherd swallowed a rubber ball and was in dire shape. We took him to this facility and they very quickly took him in, sedated him, and did the procedure to pull it out of his throat! Very good service at a reasonable cost and I highly recommend!

Our dog, Rocky, was extremely ill and uncomfortable. The staff here,,especially Dr Rachel, very clearly explained our options, the cost and potential outcomes. She was sympathetic but also honest and passed no judgment. We were able tobring Rocky home and he is feeling much better. I am so grateful for the care of the team here.

I was recommended to take my dog here after he hurt his leg while running since our regular vet was out of office for the rest of the week. When we arrived, I was taken back to a room where the nurse evaluated his vitals and asked about his background then we were instructed to head back to the waiting room until a doctor was available. We waited for over 4 hours in the waiting room before I had to go up to the desk and ask how long before a doctor was available. I understand that they take the more serious cases first, but with that being said, they should keep you updated with the wait time. The workers at the desk were also more worried about ordering dinner and talking to each other than keeping the pets & owners updated while waiting. Once the doctor was finally available, they barely looked at his injury and said it was “most likely” a tear or small sprain. They didn’t offer to do an x ray or anything of that type and prescribed him an anti inflammatory pill for a week. I would have been better off to wait and go to our regular vet in a few days. I paid over $350 for them to just take a look at him, after waiting for 4 hours+. I don’t doubt that they are great vets, but if you could possibly wait if it’s not an extreme emergency for your pet, you should wait to see your regular vet. We will most likely not visit again unless need be.

The staff from the front desk to the operating room were fantastic in taking care of Aika. At 12 years of age this feisty one-eyed senior that we adopted 2 years ago, hadnt been spayed, unbeknown to us, and came down with life threatening Pyometra. She needed emergency surgery. Aika is now at home in full recovery. Ever try to keep a Rough Jack Russel quiet for 2 weeks :-) ? Thank you Dr Pardo and Dr Ramirez and all the supporting staff in-between.

Excellent care for my dog Blu . Thank you to the doctors and technicians. They are there any time for the pet and the people who care about them. I couldnt of had a better experience truly..

I had to take my 14 year old kitty to be euthanized today. I cannot emphasize enough how caring, thoughtful and compassionate all of the staff were. Its never easy to say goodbye to a beloved pet but they made the process a bit easier to bear with their compassionate treatment of my baby girl. And the Clay Pawprint memorial was a very unexpected remembrance. Thank you all so much.

The women behind the phones are very dissatisfied with their jobs. They have a very smart mouth. Lisa is pathetic. I usually don’t post bad reviews but her mouth is ridiculous. Get some new receptionist! Other than that the service for my dog was great.Thank you

The staff was amazing when I unexpectedly had to bring my dog Bailey in one night. Unfortunately she was too ill and I knew she probably wasn’t coming home. The staff was so sympathetic to me. I don’t know know how they do it all with such grace. It has to be a very difficult profession and I was so grateful not to be treated like a number. They sent my family a lovely sympathy card despite this being the first time they met me or her. Also the cremation service was more than I hoped for. The ashes box was beautiful and so was the paw print. What made me the most sad and happy was they included some of Baileys fur. Thank you all who worked in the ER the night of October 28, 2019. Your kindness and professionalism won’t be forgotten.

My husband brought our boy Jack into the ER the night of May 3rd 2020. Unfortunately his issues were worse than we thought and we had to have him put down. I have never been shown as much compassion as we were shown here. In a day where vets are more about money than your pet that was not the case here. They took amazing care of Jack and handled everything for his cremation. We received a card today from them with their condolences. Thank you to all staff members. We appreciate you so much.

Excellent doctors and staff...wait was too long and we werent kept informed but it was a holiday so we have to presume they were short staffed. This is an emergency service...so it is expensive. BUT not as expensive as AVET who are incompetent beyond words. NEVER go to AVET...even if you dont choose here. 3 bad experiences with AVET...killers. The staff here however at PVSPEC treated my dog with every bit of love that I have...they even recognized how docile we has and didnt even put him in a cage! They let him roam free in the nurses room. AMAZING

Thank you so very much for helping our Squeaky!!! ❤️

I have never been to this hospital before and I would recommend it to everyone. We own a rottie her name is Roxie she is 8 in a half years old. She was suffering with a big open tumor on her toe for over 2 months and was in terrible pain. We had her back and forth to the vet with different tests and still an open wound suggesting it was an aggressive tumor and needed a leg amputation..... and they finally referred us to pvsec of Washington (thank goodness).The staff was so nice and helpful and super friendly. The surgeon Dr. Michael Kraun who our family and rottie think of as an angel and lifesaver took her as a consultant visit and to an amazing miracle turned into her surgery the same day. He was able to remove her toe only along with some other masses on different spots of her leg. He was wonderful and super nice and cares about your pet. He saved all our lives on Weds, November 4th, 2020 and we want to give a special thank you Dr. Michael Kraun and your wonderful staff who assisted. You all have a special place in our hearts. thank you so much from Joe, Cheryl, and Roxie Fallat

We sat in our car for 10 hours, did not get updates, had to call multiple times. There were cars coming in after us and leaving way before us. Got told my puppy was in a kennel and was extremely anxious seeing the vet. She hadn’t eaten since this morning and was in a kennel for 10 hours. We got charged over $400 for a worm pill, antibiotic, an X-ray and the consultation was $175. At 3 I was told she was being seen next by the doctor. I heard nothing and called again at 6 and they then said she was being seen next. Finally we got her back a few minutes before 9. We got charged for a night consultation when we got there at 11:30 in the morning. When we got our puppy back she was covered in sticky stuff and smells like puke. I get there are emergencies for other pets but we called multiple times and every time they said she was being seen next. Extremely frustrating when you’re sitting in your car worried about your dog and you are given no updates.

I spent $724 on getting my cat checked out and got zero answers expect for we need to do a MRI . The MRI cost $3,500 and after I told the Dr that I couldnt afford that they just sent him home with antibiotics and didnt do any further testing on him. Thank God I was able to get him into a regular Veterinarian and they completely made him better.

Super kind, caring staff. Took such good care of my boy and our familym

This place was seriously amazing, as someone who didn’t have them as their vet and had to use their services when my chloe bear passed, I was BLOWN AWAY!!! Not only did they go above and beyond with the care, they gave us a beautiful stained box with chloe’s name on it, a clipping of her hair in an envelope and a casting of her paw!! And then we received a card signed by EVERYONE that works there with a special little note!! More people need to know how amazing this place is!!!

Highly recommend!! I took my dog here in an emergency situation and everyone was absolutely amazing with her and me!! The employees are helpful and kind. It was affordable as well.

NEVER GO HERE. NEVER. THEY LEFT MY PUPPY WITH PARVO WITH NO TREATMENT FOR EIGHT HOURS ALONE IN A CAGE AND LIED TO ME TWICE ON THE PHONE THAT HE WAS RECEIVING FLUIDS. THESE PEOPLE DO NOT DESERVE TO LIVE. DO NOT GO HERE. THEY WILL KILL YOUR PET.

Absolutely horrendous care. I called to let them know my dog may have ingested grapes which are a known toxin and that I had explicit instructions from poison control to give him Apomorphine to induce vomiting and activated charcoal to absorb any existing toxins. I waited a total of 5 hours calling every hour for a status update because they provided none. I was told every time that he would be seen by the doctor soon and was being treated by the technician. After hour 5, I demanded to speak with the tech that was treating him and she notified me that he had not yet received any treatment! This was a time sensitive issue and the window for the treatment had come and gone. I immediately took my dog and left. I was called by the doctor after leaving and she was incredibly condescending to me stating that in most cases, its not a problem and it didnt warrant immediate care. She went on to tell me that I told the tech he had already vomited so there was no need to provide the medication. I said no such thing and provided written instructions from poison control! She implied that I must have given the tech incorrect information and probably didnt realize I was because I was worried for my dog. Are you kidding me?! Ive spent tens of thousands of dollars at PVSEC for cancer care that was superb but I will never visit their emergency center again.

Took my cat to get looked at for What I believe a tooth abscess. I had appointment with our regular vet in a few days but I wanted to make sure my cat wasn’t in pain and possibly start a antibiotic until he could be seen my his own vet. I waited 4 hours in my car without a word while they had my cat in building. I called for a update and was told a emergency came in before me, and to “call back in a few more hours to check again”. 45 minutes later, vet calls to tell me it’s a eye infection. Then the sales pitch came. “We can run bloodwork, do some more tests...” since I had a appointment with my vet, I asked for scripts and my cat. More waiting. Tech calls to go over 4 scripts my cat is getting and then transfers me to billing. $385!!!! More waiting. After I pay they bring my cat out in a doggy pee pad when I sent him in with a towel. Don’t care about the towel but sent it in because it had my scent on it to hopefully help keep cat calmer/less stressed because he gets extremely upset at vet. So they couldn’t find it so I’m assuming my cat was put in kennel without it all that time. For 7 hours! I’ve had to take other pets here in emergency situations and have ALWAYS had a bad experience. They only care about money and take advantage of people when they are vulnerable. My pets are my family and no one wants to see a pet hurt, injured, or ill. $175 just to walk in and the rest was prescriptions that were overly priced! Will never go here again and will drive across the state if needed for a different emergency vet that won’t make me feel like a bad owner because I’m not paying for overpriced tests when they aren’t needed because my vet will do the testing (if needed) and at a much cheaper price.UPDATE: my cat DID NOT have a eye infection but a mouth disease called Stomatitis. My regular vet diagnosed it by just looking at my cats mouth! No eye infection at all and medicine that wasn’t needed. My vet said there was no possible way dr at er even looked at his mouth because it was very obvious with a glance. My cat is getting treated and feeling well.

AFTER 3 VISITS my vet was unable to find out what was wrong with my boy...she doesnt have the Ultrasound equipment needed to help my furkid....I called PVSEC....I was met in the parking lot 《due to Covid》.... they got all the info from my Vet before I got there....Dr. Crouse....was awsome....even called me with updates. My boy is perfect today. THANK YOU PVSEC.

I’ve been here 3 hours so far just waiting for my dog to see a vet. I’ve called 2 times. They already have all of his information from the regular vet. He has a blocked urethra and can’t urinate and so far they’ve gone from saying “we’ll take care blockage tonight and then surgery tomorrow” to “well we don’t know what we’ll do tonight, shift change” except it’s been “shift change” for an hour and a half now. At this point just praying my baby Rocket doesn’t go into kidney failure before they decide hes “critical enough” to see him. This place was our last resort, MedVet didn’t have the crew to do the surgery and this is the only other 24hr hospital around. I’m terrified this place is as bad as the one star reviews say and that by time they decide to look at my dog he’ll have kidney damage. Just crying in my car now, hoping this place does it’s damn job by some point.

We bought our dying cat into this facility at 12:45 a.m. We waited in our car for over 3 hours for a phone call to see how our pet was doing. We had to use restroom at a gas station during this time because no one was permited to enter the facility under any circumstances.During this endless wait time, we did not receive any phone calls to update us on what was happening with our deathly sick pet. When we finally called them, we were told our pet was next in line to be seen. We waited another hour and the vet called to tell us What we already knew. Our cat needed to be put down, but not before they asked for credit card and all the details that go along with that. We then waited another 10 min and my son was finally granted entrance to watch his cat being euthanized.To experience something this insensitive and completely devoid of any compassion was just not how one human being should treat another during one of the saddest and most difficult times in life.

Having a beloved pet put to sleep is never easy, however the staff was amazing. From the receptionist to the Dr, to the techs, everyone was just incredible, they were professional and compassionate at a time when it mattered most.There were 7 of us there to say goodbye to our lifelong friend and the staff treated ALL of us with respect and decency. There simply arent words to express just how much of a blessing they were to us. In almost 30 years of raising dogs, I have NEVER experienced such a peaceful passing for one of my dogs. Definitely recommend them.

DITTO to the persons review right behind me!! Sitting in my car as I write this review since you cannot go in due to COVID-19- Take your pet anywhere but here. Sat in my car for very close to 3 hours with no call. I called to see how my dog was and all of the sudden my dog was next to be seen. Vet was just now doing his blood work. Guess it’s gonna be another hour. I could literally hear my dog in the kennel barking. He doesn’t go in a crate at home and to think he’s been in there 3 hours and hasn’t been seen while he’s sick?! I understand if they are busy but he could of sat in the car with us while waiting to be seen. Just horrible!! No excuse for this. Have a person make calls with updates at the very least. Take your dog anywhere else but here. Not sure if they are understaffed or just don’t care.

Really fast and efficient service provided. Friendly and I really appreciate the safety measure they were taking to protect their staff. Dr. Gornig was great to speak with too!

Awesome staff. Very compassionate team of doctors and nurses. My cat was in really bad shape and we had him to our regular vet multiple times with no answers just a lot of money spent. Took him here they quickly had answers unfortunately he was not able to make it but we had answers and knew they would have done anything They could have to save him if it was possible. He had a large mass in his throat blocking 95% of his airway. Also they sent a very sweet card a few days later and they all wrote a little paragraph about our sweet boy which shows a lot about them as people as well. Our vet on the other hand sent a sympathy card with just names all written by the same person. Overall i was very pleased with our experience even though it was a very heart breaking outcome.

Cadillac service for the price of a Cadillac. (1) Experts in Veterinary Health; (2) State-of-the-Art Equipment & Facilities; (3) Commensurately Expensive. Intake of our injured cat was a bit traumatic: PVSEC would only admit him with a $1,500 deposit...for those of us who arent sitting on that kind of money, PVSEC has a partnership with Wells Fargo where you apply for a credit card on the spot...intake felt like a high-pressure, money-making scheme. We also had to sign a needlessly upsetting document saying that PVSEC would dispose of or destroy our pet if we didnt pay in full. I thought, This medical treatment had better be top notch. ...and IT WAS. Dr. Ramirez saved my 3-year old cats life. She performed an incredibly intricate procedure on my cat using state-of-the-art equipment. 2 vets before her said that we should consider euthanasia...on a 3-year old. She really, sincerely cared about our cat and about us...she is an expert in her field, and she will forever be on our gratitude list.

The staff was great. Doctors are well educated. Very informative about procedures. Thank you so much for the care for my dog. Not my first time there or at the south location.

They saved my puppy hubcaps life❤️❤️❤️ They were the best!!! Everyone was very professional and polite. I would high recommend this place

The best place around here, in my opinion. Hurt my wallet a bit in a pet emergency but was the first time I ever felt that the price may have been worth the quality, instead of being expensive *and* of dubious quality. My dog can be a handful behaviorally and they handled everything greatly.

Dr. Gettinger was very professional, attentive and knowledgeable with our cat. I would recommend her for your pets needs without any reservations.

I had a bittersweet experience at PVSEC last week. While our 15 year old puggle “Bella”had to be euthanized, they did an exceptional job. Our vet could not get us in for an emergency appointment so I called PVSEC for the first time and they quickly gathered my info in a polite and professional manner and stated I could come as soon as possible. When arriving and calling from the parking lot, a n assistant quickly came to my car to assess and took her in immediately. I was then called within 10 minutes to be informed what I feared, euthanasia was recommended and while I was reluctant I agreed because I knew that was best. The vet was very compassionate and explained everything she was doing. The receptionist also has explained everything and gave the options in a professional and calming manner. They allowed me to be with her and I appreciate everything they did including not charging me any fees for examining beyond the euthanasia and cremation fees. Everyone there was wonderful to deal with and the hand written sympathy card in the mail today was the icing to this experience. Highly recommend!

The staff at the Washington facility were great in our time of need when we brought our dog in for an emergency. They were very kind to our dog and to us. I highly recommend them. It was our first time at the hospital, but felt like they knew us forever. I couldn’t ask for more.

Some people that work there, like a couple of the vets and Lindsey are all great, once you can actually get ahold of them. They took awesome care of my dog In an emergency situation. However, majority of the staff is lacking any form of professionalism or communication skills. I’ve never called a business and had the receptionist/tech just say “hello” not who you are speaking with, dept or job title. I did however have someone answer the phone with a mouth full of food, I gave them a case number, and they followed by, “Ok...bye,” click. They did make sure I was told upfront how much it would cost to get my dog in the door ($175) & I had to call poison control which also cost additional money. However, beyond them coming to get my dog in the parking lot & telling me to get a case number from poison control for them to get a treatment plan, I was never told what to do, what to expect, to leave, to stay...just that they charge by treatments for they do with your dog. After the conversation with the food girl, and an hour in my car, I had heard nothing, no update or “hey we haven’t even seen your dog yet” I called the unit to tell them I literally have been told nothing, besides “he’ll probably need to stay overnight” from poison control, and have heard absolutely nothing about the process, what should I do, will they call me or do I need to call them? And was told the vet hadn’t seen my dog yet but was aware of the situation, they are monitoring him and she would be with him next. Not exactly what you want to hear, but I’m not the expert.I then get a call around 45 minutes later from the vet who was very professional and seemed to care, however, neither poison control or the check-in receptionist gave her the correct story, which I had broken down, in detail, multiple times. So, apparently they not only have poor communication skills with clients, but goes on among the staff as well. Once I clarified the story, the dosage, the side effects, she told me she would keep him overnight, would call if anything critical happened & would call me in the morning with an update. Didn’t get that phone call, shocker. I was then transferred to billing put down a deposit and went home for the night.The next morning I attempted to call around 9 am and was told I would have to hold there are two people in front of me. I was at work, in a health care facility and this obviously was not going to work. I asked if they could call me, all I wanted was an update on his status and she said “sure they’ll call you in an hour” and click. After some time my husband tried to call for an update, I was busy and hadn’t heard anything; I then received a phone call from PSVEC in the middle of work, which I was expecting, but none-the-less had to stop what I was doing to take the call. A woman started telling me that a man called and was being aggressive with the staff, he wasn’t on the account and she shouldn’t even be telling him things. I then told her frankly that I am at work, PSVEC knows this, I was supposed to get a phone call over an hour ago. I said I’m sorry my husband is upset, his dog is in a hospital and were upset with the facility. I/We need an update, we still have been told absolutely nothing beyond “your dog will spend the night” I don’t want to be running in and out of rooms to be answering these phone calls unless it’s an update, also nobody ever asked me for “points of contact” every single time I called I never gave my name, just my dogs name. I was then told a vet would call me back. Meanwhile, I find out this woman put my husband on hold to call me, what she was trying to accomplish besides testing my threshold is beyond me. My husband will treat you exactly how you treat him...she was pretty condescending, she must not be able to take her own rotten demeanor. He then spoke to a Lindsey who gave him a full update (WAY better than mine) & explained everything the staff lacked from the night before. Once I was told my dog was stable I got him out, couldn’t deal with the crickets & unprofessionalism any longer.

Unfortunately, I had to take my cat to the ER after 4 days of treatment with our regular vet. Ultimately, she had to be put down. It was a terrible situation to be in, but it was the best possible experience because of the care and consideration of the staff, techs and doctors. Weve been through dire times with other pets and vets; nothing compared to how thoughtfully they handled everything. This place is a bit out of the way for me, but it is well worth the trip if you consider your pets family like we do. I will not hesitate to bring an pet here in the future.When I arrived I didnt realize my cat was in critical condition, but they recognized it and attended to her immediately. The staff and doctors were patient, listened to all I had to say about my cats situation, took the time to explain everything to me and answer all my questions. They put me in a private room to grieve and contemplate my decisions until I was ready to proceed. When leaving, they showed me a side exit to avoid walking through onlookers in the waiting area. Since my cat was too sick to be moved, they allowed me back in the ER with an offer to spend as much time as I needed with my cat before I had to put her down. Walking into the ER, I was impressed by the attention and care I saw them giving to the many other animals they had back there. When I got to my cat, they already had a box of tissues ready for me and gave me a clay ornament with imprints of her paws and name on it as a memento.

The vets/vet techs and staff at PVSEC north are the only people I trust to take care of my 6.5 year old English bulldog who has had many health issues, from allergies, eye entropin surgery, ear eblation surgery and our most recent ER visit for having issues walking- each department has been phenomenal and have taken care of any issue he has had, and always left my mind at ease during major surgeries, knowing that they have two of the best board certified anesthesiologists in the area. I would recommend PVSEC north to anyone who is in need of care for their pet !

Last week we had to take my very sick dog to this hospital. We had to travel here because everywhere local was unable to see us. I can honestly tell you that it was worth the trip. Sadly, our dog was too sick to survive. The staff from the moment we arrived were so kind and very attentive to our Gideon the entire time. Dr. McCormick was very empathetic and kind to our family. They have gone above and beyond in my opinion. They gave us a baked clay disc with his paw print and his name engraved in it, which brought tears to my eyes. I never expected that but I love it so much! They even called us a few days later to see how we were doing and to offer information on grief counseling that they offer. Im just in complete amazement of the caring they displayed.

I feel like they do a great job here. They give quality emergency medical care and diagnosis. It costs alot. But its less than the same tests for a human and the care is just as good as any emergency room perhaps better even because they deal with creatures who cant tell them whats wrong. If we all had health insurance for our pets like we did for ourselves we wouldnt feel as much of a sting on the cost. But these guys treat your pet 24/7 no matter what. I think overall its worth it to offer this service and it likely saved my dogs life.

There are no words for how amazing the staff was at our time of need. I recently had to take my sick fur baby in for an emergency appointment... sadly, she didn’t come home with us that day... from the moment we walked in they were so welcoming and kind to us. I knew immediately that patient care was their #1 priority!! Not only for the animals, but for the owners as well! Being a stay at home mom of a 2 year old and new to the area I had no choice but to bring my daughter in with us. When we agreed that saying goodbye was best for my pup, Dr. Tyler offered for the front desk staff to look after my little one so I could be with my sweet girl in her last moments. I hope she understands how much that meant to me!!

The only place you can go when your fur family members develop urgent health needs. Dr Katrin Saile, Bridget Urie, Rachel Smith, Michael Finn and Mckillop were phenomenal and the reasons why my fur family members are still alive.

If I could give them 0 starts I would. We took our 10 week old kitten there 6/21 as he was lethargic and really warm to touch. PVSEC made us wait in the hot car 10 minutes before I called to have them come get him as he was getting more warm. My kitten was there for 2 hours, when they gave me a call saying they didn’t know what’s wrong with him and I could pay $1,500-3,000 to hospitalize him for up to 48 hours and give him urine test OR I could take him home feed and water him and take him to my vet the next day 6/22. I let them know I don’t have the funds for that but I was approved for care credit so I would like to hospitalize him. They called me back and told me they think it would be best if we took him home and took him to the vet the next day. I was charged $550 for NOTHING. PVSEC did a SNAP test, X-Rays, and gave him fluids. My kitten was not eating or drinking when I brought him home he wasn’t feeling any better and still warm to the touch. I took him to the vet the next day and they were astonished that they did nothing for him and his fever didn’t even drop 1 degree. The vet I took him to found out he had an infection, anemia, and ear mites that PVSEC didn’t even notice or treat. The vet treated him with Antibiotics, ear mite meds, A/D food, and lots of fluids, they also scheduled daily appointments to check his temperature and give him fluids. The vet I went to ALSO called today to check up on my kitten Luca. PVSEC didn’t call to check up on him or ask how he’s doing they didn’t even want to help us. A waste of our time and money. The vet I took him to after my terrible experience at PVSEC charged me $375 and now 4 days later he’s eating and drinking his fever is nonexistent and he’s happy and healthy.