I have had situations in which Casey has found a solution and helped me work through the situation with ease and professionalism. Casey goes above and beyond to get the job done. She values the customers opinions and includes them in the decision-making process. I am impressed with her knowledge and her work ethic. She runs a first-class agency! I highly recommend Casey!

I have been with this company for 3 or 4 years with multiple insurance policies for personal and business use and have never had to file a claim until recently due to a theft of a vehicle.Neither Casey, her employees or MESA insurance company informed me that I would not be covered for theft in fact I specifically asked about theft of a vehicle (due to my business requirements) and I was verbally told that I would be covered. I am now out a 6000$ vehicle, a gun, cash and other valuable items.ALWAYS make sure you read over your policy word for word because Casey will not inform you of any NEED to know information and if you get insurance with this agent you may not be covered for your next claim.ALWAYS keep a paper trail when working with this agent as she will tell you information that is not correct. Never communicate with her verbally always use a form of communication that you can record.

This agent sold a policy that they did not understand and when a claim came up they refused to pay

One of the best around! Whenever I had an issue, whether it was home or auto, she quickly responded....no matter the time of day. Office staff was extremely helpful as well. Awesome agent!

Love to raise the prices and not call you only for a bill payment I switched to a different company

I have been a loyal customer of another insurance for many years! Merle George has shown me exactly how amazing American Family is! Merle did EVERYTHING above my expectations! I never imagined to be paying what I’m paying today for insurance! I am saving sooo much! He has been so kind and has me actually feel apart of a family! I have been recommending this office to several people! I actually felt listened too with my needs and was offered so many options!

I went into the agency to see about a quote on my auto and motorcycle insurance to see if would be less expensive than I’m paying now. Merle George did a fantastic job helping me in giving me a quote. I’ve used American Family in the past and they have always been fair with great coverage for me. Thanks Merle.

Very happy with American Family Insurance. Really friendly, convenient, & helpful service with all my insurance needs. Thank you Merle George, for all your help, & for saving me some money!

Merle saved me $700 a year on my home insurance! Very knowledgeable and nice. He made everything easy. Would definitely recommend.