This review will be similar to the other recent reviews, regarding this gym going way downhill. Ive been working out here for over two years now. I really enjoyed this place until about 2 months ago, Im fairly certain management changed. It is honestly a joke trying to work out here now. Machines are constantly broken, having Out of Service signs written in pencil placed over them for weeks. There is a serious lack of 5lb and 10lb plates in the free weight area, to the point where if there are over 3 people working you will have to wait for plates (which is completely asinine). Only one squat rack, and most of the time someone is using it for rack pulls, shoulder press, or some other purpose for which it is not suited for. The equipment is also shoddily put together or placed, It is so bad that I would even call it dangerous. One of the benches has a 2.5lb plate under it to keep it level... Cables snapping on a functional trainer machine due to lack of maintenance. Ive never seen anyone checking cables here, lubing machines, greasing weights, or even just doing occasional spot checks. Dumbbells are misplaced, missing, and most are loose. The only person I have even seen working upstairs is the cleaning woman, who does an absolutely phenomenal job. The one thing I cant say about the gym area is that it is dirty. She is about the only person I see working on the gym. The Mens locker room is another story. Showers are absolutely filthy. Floor is not graded to go towards the drains so that water pools up in spots in the shower stalls. Smells like urine and grey water just about all the time. I stopped taking showers here because it is so bad. I cannot fault the cleaning woman for this though since there would be no way for her to regularly access the Mens area, just management for their cost cutting and ineptitude. Im sure that management is just riding out this facility because of the pool. The East Greenwich location is on a different planet compared to this dump, I cant believe they are owned by the same company. The EG location does not have a pool though, so that must be the only reason this place is being kept open. Such a shame, it was a nice gym for a while, and all the members Ive spoken to have echoed this sentiment. Long story short, look elsewhere if you intend on working out. This facility is unsafe, unequipped, and mismanaged.

They leased the pool to an outside school, collecting rent despite their obligations to the members. This took away two lanes, now theyve granted them the entire pool from 4p to 6p, which has been peak hours for members, three days a week.The manager told me hed have to take a look at the agreement he had with them, it was later confirmed there was a lease and they are collecting rent. I responded with my agreement is I pay for a pool.He then gave a me a mouthful of literally nothing.I wrote corporate and spoke with Debbie who showed no interest in the impact on members, that it was theft of my use of the facility, I was loyal for ten years including during the pandemic, my membership preceded the contract with the school or even that taking up the whole pool is unnecessary and that they are double dipping at members expense. She absolutely did not care about the members, the perception of the gym, or the business model and ethics of intentionally overbooking, ultimately shafting the member.I was only a month to month member, you should consider another gym. Off to Esporta/LA Fitness.There is no way I can believe or accept the apology written below from management. They rented members space to other people thereby stealing time from members. Although they say they various demands, the demands of the members comes before an outside business. They felt no remorse at the time and are not trustworthy

Been a member for several years now and this club started as a 3 star and has gone way downhill. The equipment is not maintained AT ALL - especially the Milan, which members pay extra for. The Milan machines NEVER work and the fabric is ripped and shabby. The main computer is always out of order. The circuit machines are also ripped and shabby and OLD. There are never trainers on the floor - today there was no one at all! As for classes, the speaker system is so horrible I cannot be in the room. If it wasnt for my Medicare discount, I would never go there. Save your money and go elsewhere.Telling me there is a new manager does not address my concerns.

Friendly staff. Nice to see people near my own age there!!! Love the pool. Facility is extremely clean.

Great place very clean great pool for workouts & plenty of workout machines 👍😊

The club did and continues to do a great job keeping things going and fresh. Very clean and employees are always helpful

Was awesome love the sauna, probably gonna get a membership. 😁

The best health club in the state of Rhode Island

Very clean, plenty of room, equipment and rooms to work out, awesome pool, friendly, helpful, and professional people and staff.

Be careful with this business . I signed up at my local Healthtrax for a pay ahead full year membership, only for them to quickly shut down and refuse to refund the money. This happen to myself as well as many senior citizen who paid ahead for classes and personal trainer fees. My advice is to think before committing to anything long term with them. Don’t let what happened to me happen to you!

The gym is great. All the equipment you would want, supervised by a friendly and very professional Staff. I think I would say the emphasis has been on wellness for me. The fitness is a secondary benefit but I’m sure other folks might see it differently . I recommend the facility highly no matter your age or ability.

Its an excellent place for both individuals and families to work out. I know because I have been going for over seven years.

Finally a health club focused on health without the oversell! A wide range of programs and reasonable membership fees making getting healthy and fit a priority in your life...no matter how long you have been inactive. Staff is very friendly and my personal trainer is awesome to work with!

Great gym. Plenty of trainers on site to help with anything. Barb is one of the trainers who goes above and beyond to accommodate schedules and personal fitness goals. This place is huge and immaculate. They take great care of the facility. I highly recommend!

A great gym, not a $10/mo place but a good value nonetheless. Locker room is clean and neat. All equipment works. As far as gyms go, lots of bang for the buck! Courteous staff too!

Very clean and friendly.

Ive gotta say, this fitness center is staffed by some of the best people, thank you Cassie for all your help!

Nice staff, awesome trainers! good clean workout facility! spa like accomodations, basketball courts and easy on/off the highway

I liked it

The place has sufficient equiptment. The staff is nice. BUT their wifi never works ams doe 50$ a month for a single membership it should.

Well equipped. Knowledgeable staff. Engaged trainers. Unique Milon circuit. Great group, multi-discipline classes. All at a reasonable fee.

Great place to work out. Could use a bit of a face lift. Would have been 5 stars if not for that fact. The basketball court needs work!

This new system for using the club quite frankly wastes a considerable amount of members time by having to book only two days and then have to check mail to see if you got your spot we paid in advance for our memberships and as such the terms have changed unilaterally and if you want to give us twice the membership then we will consider putting up with this BS

Not worth the price if the mens steamroom, sauna, hot tub, etc is constantly broken. Also, in their new location, they will not have a pool or any of the existing amenities but the price will probably not go down. Sad that this place is going terribly downhill.

Great place for swim lessons for the kids as well as great gym. Clean

Great place clean good staff. Good hours never to busy could not be happier. I would recommend to friends

All construction going on around the pool and drills being very load and gOther people aren’t that friendly if they get mad easily.

Ample parking and the staff took my client in like she was part of thier family.

Love the PREP program. Physician Referred Exercise Program.

Clean place locker rooms, gym equipment. Nice Pool area during the warmer months. Pricing could be a little better.

Went to a childs party...good party and kiddos enjoyed it...🎃 smiles every where

I love this gym every one is like family, I love everything and everyone there’s so nice. And I love my trainer Austin, and the services all I love Jenn and the class zumba all clase all the triener so nice the boss is so nice and the housekeeping and the nutrition I love everything and people going there’s so nice well like family.

If you want an amazing workout this is the place to be amazing customer service is amazing def check it outwhile you are there check out The CBD Store at 1845 post road absolutely amazing products pharmaceutical grade hemp for natural healing

Great workout with my trainer Austin and great workout classes.

Basketball, swimming pool,, great family gym fitness center..they have the Milan. Where if you sde.nkt into heavy lofting and just want to get lean and loose gut etc..awesome starter..Staff amazing including Zane who manages the location. I love.the attention that the staff gives to thwir customers unlike other places and you.know what I mean

Healthtrax, what can I say. Maybe I should talk about the constant debiting of a credit card for monthly charges when the membership was cancelled.....for several consecutive months. Or maybe I should speak on the fact that monthly calls to Healthtrax regarding these felonious charges when I was told the account was closed and a refund would be credited to the account never happened. Or maybe I can talk about after several monthly calls, a colleague from Healthtra. Says the membership can not be cancelled over the phone ...... hmmmmm first time this was stated seems odd monthly (yes monthly) conversations this was never stated one time. Or maybe I should just talk about how rude the membership colleague was on the phone when I tried to explain my dilemma......again. Get the picture? Recommendation: Stay as far away from this place as you can. They are not customer friendly, factually they are rude

Beautiful gym, great customer service, pool, heated pool, and a jacuzzi. Everything you could need in a gym a little pricey though.

Absolutely wonderful and caring staff. Have nothing but great things to say about it.

Great gym, friendly staff,Very clean facilities. Plenty of parking!

Staff is helpful and friendly. Lots of equipment. ..

Everything you need from yoga to body building. And a pool

Very good gym need to drop membership prices a bit

Care New England great Staff

They have a good discount for folks on Medicare

Friendly staff, nice family oriented facilities.

Good place to swim an hot tub an gym

Big facality with many recourses

A real health club of what you need for your health- jacuzzi, heat pool, steam bath, cardio and weight training, fitness classes, stretch room, racket ball courts, messages

Beautiful, clean, very friendly and professional!

Have been a member 15 yrs or more, mostly pool aerobics but bicycles and treadmill also

Super staff, clean facility, great programs.

Well the people are good ever there

Disgusting locker room filled with used towels and used band-aids. And the mens shower room filled with dead bugs (today 3/25 - Warwick Location).

A great gym.

Great place!

Good for a work out

Great place to workout

Love it here

Clean space and staff is friendly

I personally did not like it

Great amenities

Convenient location

Good place to exercise