DO NOT USE THIS SERVICE! Absolutely horrible service in all aspects. Had them for 5 years and would have to get my internet modem and router replaced every 6 months. Would be without for a week each time while I waited on them to show. Their cable was unreasonably expensive so I dropped that but kept the internet. Internet was slow and unreliable even with getting new equipment every 6 months. When I dropped them completely back in May I went to turn in my equipment and the lady working the desk was rude and angry. After yelling at me for asking questions I left with the equipment and would just pay the bill that I never got. I checked my account balance for it a few times over 2 months and nothing ever showed a payment due. 3 months later I get a notice in the mail from a collection agency with the bill. So they never gave me an option to pay for the equipment before sending it to a collections agency. I give them 0 stars. DO NOT USE THIS SERVICE!

I had internet on phone but not home based. Received letter to get internet at home. They quoted price and within next week it was installed. Price is very reasonable and the store has a koisk where you can pay payment without waiting in line.

We have been with Charter for years and never had a complaint (we moved out of their service area briefly but returned as repeat customers). We have only ever needed internet (no phone or tv) and were happy paying $60-something/mo. But they started charging us $80/mo all of a sudden out of the blue. We talked to a rep to see why it just went up for no apparent reason and they said our deal was over and they are charging us for a home phone service that we never wanted or used nor plan to. Instead of fixing it, they convinced my bf to move our cellphones over to them to save money and counter the internet increase... was a huge ordeal because they lied about having to pay off our phones to get us to switch over. We are still paying about $80/mo for just internet, plus a separate bill for our cell phones now. The guy was supposed to give us a $20 credit to our account, instead he CHARGED us an extra $20. Emailed them multiple times about the mistaken charge with no response so we paid it, simply because we didnt want to call again and deal with their customer service and transferring a million times. Nothing but issues with them now and we are tired of trying to fix their messes and paying the price for their mistakes! Used to love Charter, now I just get angry every time theyre mentioned.

Very friendly staff. Convenient

Thanks to Spectrum, I was finally able to read a book. Seriously. There are at least 5 outages a day. Instead of FaceTiming my family, watching YouTube, or playing Video Games, I just read about 78 pages of “The Hunger Games”. The internet is usually back up and running by then. I think I’m slowly becoming Amish because of Spectrum.

Great people. Nice service.

Fast service.. Friendly staff..

Very kind and helpful with setting up new service.

They are right there greeting you with a smile and willing to help you out with anything that you go there for. Excellent customer service

I have been trying to get the cable ran from the box at the end of my driveway to my house and 3 weeks later I still dont have internet. Ive called over a dozen times and been told a dozen different things, times and dates. Then they sent me the bill for the service I cant even use. Which I am not paying. This company is trash.

Nice and prifessional.

Great, if you wanna go in and be told wrong prices on what your services will be after you leave. Employees that use to work there were much better, the replacements are terrible. Either they work without integrity or they dont know the information they give.

Staff was very helpful. Resolved all of our problems.

I love their prices for the low income community!

Received something in the mail saying cable would be 29.99 month...called to ask about it and was told a way higher price so declined. a week later equipment shows up at my door..when I call to ask why I am again told the price would be $75 a month... pressure tactics are not a good way of doing business in my opinion.

Friendly employees ready to help

Awesome customer service.

Great Customer Service. For Warrensburg Missouri. Out Standing.

Clean place. Quick service.

Super good job setting up my phones with spectrum

How is the world supposed to telework these days when the ONLY internet provider is unreliable? I almost lost my job because I cant work due to internet issues!

Excellent service. The staff is incredibly helpful.

Very helpful with my replacement phone

Very helpful

I had Spectrum but they added plants to my plan without my acknowledgement when it came time to pay the bill and I confronted them they admitted those were not plans that I had asked for but they still wanted to be paid for I do not advertise Spectrum Wireless not the Warrensburg Missouri store

Ive only had their service for the past 2.5 years but they have been great. No problems with tech calls (some outages last year were resolved). Pretty good speeds. My place of work uses Charter as well with no problems. I could have just been lucky but I find no reason to complain.

Fast internet speed, always have service on spectrum mobile.

Dont get their mobile service

Great upgrade to their office. Finally added products I have been waiting for. Helpful representative.

I want to shout out to an employee who helped my elderly father get his new television working. Dan Pyeatte was the technician who patiently explained to my father how it all worked and made sure he understood everything before he left. Dan then came by my place of business to let me know that all went well. This kind of customer service is rare and I really appreciate Dan taking the time to go out of his way. Thank you Dan and thank you Charter!

Cost is to high.

I love my Charter. I could not live without it. I get the best service ever. Amazing customer service. The local office people are amazing in handling any problems I have. The speed is amazing. I have been a charter customer for years. If I had to move, having Charter would be a huge factor in where I moved to. Choose Charter, you wont regret it.

The staff was friendly and helpful. I asked her about lowering my bill. She checked her computer for specials and wound up saving me a little over $20 a month. When I told her I was thinking of cutting the cord, she explained to me that if I went their streaming route, I could save over $50 a month. I should have stopped in there a long time ago...

I was already put on a new promotional deal after I paid my bill. The office people do truly work with their customers, which is is why its easier to deal with them than to call the toll free number.

Constant internet issues. It’s either so slow to the point I can’t even watch Netflix or it just shuts off and wont connect again for hours. Multiple techs have been onsite and can’t fix it. Customer service is a joke. Overpriced for the low quality of product and service.Summary: spectrum is garbage

Internet is to high

Sadly this is about your only opportunity for high speed internet in the area. Prepare to pay more than you should. They will pepper your mailbox and your inbox with promotional mail even after unsubscribing. I would not recommend this company to my worst enemy. Random price increases, false promotional pricing, and falsely advertised speeds.

Great WIFI, fast and reliable.

Provides excellent speeds especially considering warrensburg is a noncompetitive market.Internet has gone out a few times over the course of a year, nothing to unheard of.Had a very easy phone conversation with a real person whenever I cancelled my service.

The store is full of nice people. However. They dont work well with my bank. They have shut off my service and charged me up the ass because they will refuse checks from my bank randomly even when I have the money in the bank. I cant afford to keep losing service like this. Looking for someone else because their service sucks.

Awful service. Cant wait until the city cares and gets their own service so we, citizens of the area, have to use this awful service. Boycotting from here on out, for the rest of my life... yes, it really is this bad. Please dont support.

Hands down the worst internet provider ever! We have had Cox Communication and Comcast and on their worst day, they are better than Charter Spectrum. There will be nothing connect to our internet, but my phone and all my apps are closed and our signal is terrible. I call them and their excuse, it has to be the router, which is the router they told us to purchase!

Charter has the worst customer service I’ve ever experienced in my life. Unfortunately the people that you get to deal with at the storefront location and on the phone are completely helpless. Worst part is I only have one option for cable service in my area and this company is it.

Hardest company EVER to get a hold of a human and then to get the right human. They are really good at having you pay a bill, but you could DIE before you could ever get in touch with the right office or person to handle your issue. This company needs some serious HELP! What a complete cluster f**k! I would like to send them a bill for the many hours of my life that they have consumed with their automated phone system! NON STOP issues with their Internet service! #hatecharter

The customer service representative was very helpful and provided me with the information I needed.

While the internet is nice (When working) They heavily practice predatory marketing, in essence to confuse you of which advertisement is actually your billing statement. With things such as URGENT or IMPORTANT BILL INFORMATION stamped on your mail. just to find out that is actually them trying to get you to add more services to your account.Over the past year, I have had my billing date change over 6 times (In a year!) as well, as a price hike in services because they dont have to give an explanation if they gave the price hike to everyone in addition, if you call customer service about, well, anything bad internet, price hikes, billing changes, etc.. they are continually rude and disrespectful, while telling you the same thing Well, we put it in your statement under spectrum news 1 month ago.Anyone with any common sense, know this is not how a successful business operates, poor customer service, predatory marketing strategys, and an internet service that has monopolized the area, leads to a disgruntled customer base that cannot escape this poor excuse for a company even if you wanted to.If you have an alternative to spectrum, take it, and save yourself a years worth of headaches, multiple dropped internet times, and getting screamed at by customer service because Youre the one in the wrong.-Garrett Giles

Terrible and Rude

Ive only been going in there for about a year, but during All of that time there was Never a time when people inside werent happy and pleasant to work with.

So Apparently when I called spectrum I had to give out all my information to get the highest speeds available for warrensburg. At the time i had not moved yet. After telling them I just want the speeds without giving out my info they had got the supervisor and finally said its ok... it makes no since. Its just a simple question. You have lost a customer over literally the dumbest thing possible. Oh and if I didnt say this they have the worst customer service Ive ever dealt with.

Excited to have more than one choice for internet, et.al. She was super nice! Looking forward to more services for the same price as our current provider. Spectrum just came to our neighborhood so I cant comment on the actual service yet, but the lady at the office was great!

Never have any problems with the service they provide,and are always there to help!

They were awful to deal with and we were frequently over charged for services. Ending their services was a nightmare too.

Customer service is the worst Ive ever had. Terrible. Never will get this service for myself. Too many problems with my dads service.

Excellent high speed internet & they take care of issues right away.Very were rarely so I have issues .If any it’s due to thunderstorm power outage. .Now price wise ... I think they could be a little cheaper

Terrible service down

Not only did I pay my bill, and them say 3 weeks later received a bill for that same amount. Loved charter, hate customer service and billing department. Ended up cancelling my service due to the lack of customer service.

Charter has a monopoly on the Cable Internet business in my area.They charge $59.99 / month for only 60 Mb of internet speed that drops constantly. They call you at all hours of the day no matter how many times you tell them not to only to advertise that they can save you money on your internet bill by making you pay for TV and phone as well (99.99 or whatever).When you call with a problem, simply say Agent three times to speak with a person; theyre always sorry, they understand your problem, but theres nothing they can do.If there were any other option, Id take it immediately.

Internet cuts out, very slow internet. Sadly it’s the only internet in the area so we’re forced to live with it. If only Comcast was out here I would be in heaven.

This is an edit to my previous review, in the last year it has greatly improved in quality of service. This is now an excellent company.

Stopped by to pay a bill. Customer service was good 👍

Really love it usually. Not liking the new channel 187 TJN. would rather have the movies that were on it b4

Garbage internet speeds that Ive tested multiple times. Latency usually at 60 which is horrendous. Packet loss of 5 percent. Which is unheard of bad. And your lucky to get over 5 mps upload and download. Not to mention its impossible to call your local branch. And then it takes about 10 minutes of phone time to get a human if youre lucky. Bar none worst dealings with a utility company I have ever had. Avoid at all costs. I would pay double just to get a company to provide 50 mps. They promise speeds up to 100 mps and dont even scratch the surface.

Ive had spectrum for 5 months and Ive had nothing but problems with it I am unable to watch it within the 5 months and they have done nothing to correct it Their customer service lacks communications and they do not have a phone number to get ahold of them directly in your area

I got internet

The Store is Open! 5/4/20 - M, T, W, Fri -10:00am to 6:00pm, Thursday 10am to 8:00pm, Saturday 10:00am to 6:00pm and Sundays, Noon to 5:00pm

I have had good/reliable service from charter.

My internet dies out all the time and its not an issue with my router its the line

Great customer service ever here..😁😁😁😁

Got my cable boxes quickly :)

Internet goes out nightly between 1 and 3am. Once a week (sometimes more) the internet, cable, and phone go out for a minimum of 6 hours. Extremely over priced for below average services. Do not get this internet service provider if you are a college student or have anything important to do online.Update: now I receive calls daily from a different number. Everytime I tell them to not call me, they say they will, but I get a new call the next day..... WORST INTERNET SERVICE PROVIDER EVER.

Absolutely horrible Internet service. And on top of that, they have the audacity to constantly call me with offers for cable and phone service DESPITE the fact they I tell them to please stop calling me every time that they do so

Wish I could give 0 stars. half the time you try and call them the line hangs up before you get to a person. Also the rates keep going up and up unless you are on a promotional offer and no one can explain to you why. Avoid this company at all costs.

Very friendly and helpful

Kind, friendly gals here and always help with what you need from paying bill to info on services!!

Terrible internet! They have no solutions to fix internet that turns off every hour! 😡😡😡😡

Excellent customer service!

Spectrum! Since they are only cable internet in town they have a monopoly on pricing. You pay there high price or do without!!!!

Couldnt get us scheduled for set up for over a week. They were booked all the way up.

My Charter TV service has been down for two days now. March 8, 2016 and this suxs.

Okay but I dont have a choice

No internet again

The installs take days if not weeks. The Internet speeds arent as fast as promised. Finally, if they get your phone number they wont stop calling to try and upsell.

Horrible experience. They told me it was my computer have the connection problem. 100 dollars to Hp and nothing really found and same performance. Lets see if the third time for them coming out they can fix it

If you have the choice between these clowns and anything else, pick the other guy

Unknowlegable

Not too happy with them

Very slow.

Great service....

Overpriced cable and poor quality

Paid phone bill.

Good service

Very nice

Hate them

Good company

Friendly staff

Good

Perfect!!!!!