After scheduling my annual furnace checkup with Flame for the first time, I was impressed with their protocol... Well-detailed service explanation, price, date/time, and how I will be notified prior to the appointment. I received an appointment confirmation email upon finishing the call, days later a reminder text, and on the day of the appointment, a detailed text introducing me to my technician along with a photo for identification and the office phone number was provided in case I had any questions. Soon thereafter the technician, Kyle, arrived in the companys van and introduced himself (although I was already fully aware of who he was). A friendly smile, very polite, and happy to answer any questions. He immediately began by explaining what he will be doing and after showing him the location of the furnace quickly got underway with the inspection. I was thoroughly impressed when making the call after learning they offer a thorough 22-point inspection, but without any disrespect to the company, I was very / more so impressed with Kyles recap knowledge and answers to all my questions without hesitation. I would rate this a 5-star experience and highly recommend Kyle as a technician. Thanks again Kyle and Flame Furnace - you left me both at ease with the outcome and more knowledgeable about my furnace and the corrections needed.

Flame removed our old boiler and hot water heater. Installing a new combi unit in a small space. The plumbing work is well done, and the electrical is well done. They listened to our requests, and did the project they way we wanted it.

The technicians are very knowledgeable, friendly, courteous. They did a very nice job and cleaned up before they left. They took the time to explain things to me and kept me informed of any issues along the way. The scheduling process is very efficient, they text you or call when theyre on the way and they send a picture of the technicians so you know who is arriving. Excellent customer service!

So appreciative of the quick response to replacing my old, broken water heater today. I called Flame at 8am and by noon they were on site starting the replacement. Gavin, the tech, did a great job. He cleaned up the area where he worked and explained everything he did. Wonderful service at a fair price. Thank you!

The gentleman who came to my house was fantastic. I received a text prior to his arrival with his image so I would know who to watch for, he was courteous, took time to answer all my questions and make suggestions on the best ways to keep my furnace and AC working at top performance. He was not pushy or in a hurry and covered all the checks that he completed. I have had great service and support from Flame since they installed my new furnace and AC 6 years ago. There are very few companies that I feel good about recommending but I would recommend Flame with full confidence!

I was dissatisfied by our past provider, Mastercraft.FLAME was referred by a number of people in our neighborhood. I needed an inspection and was pleased by the ease of communication. The tech they sent, Adam Olsen, was knowledgeable and a great communicator as well. Well be a repeat client.

I purchased a Natural gas barbecue and my old natural gas line was not big enough for the new connection. I called in the afternoon and the technician was out the next morning to run a new, to code hard pipe line for my barbecue. I was able to barbecue my steak that night.

I would personally like to thank the technicians and the amazing staff at flame heating and cooling. From Tiara, to Brian, to the rest of the secretaries I talked to and the technicians who came out and did an amazing job. The people at flame are always courteous, professional and very nice and respectful of your property. They explain what they are doing and they are very honest and let me tell you they will bend over back words and do everything in there power to make the customer experience outstanding. I will give flame credit that they always want to be doing the right things for there customer if there is an issue with anything. I can say this company has integrity, there honest the work their employees do is something but the best. There prices are fair and the quality of their products are outstanding. My experience with flame has been truly amazing. I would encourage anyone to give this outstanding company a try as they will do some amazing things. They are very particular on how they do their work and everyone Ive dealt with will go above and beyond for you. The technicians are very careful and good and take great pride in what they do. This company has been in business for so many years because of honesty, integrity, Great customer Service and the quality of the work they do is the best. I do not think there is anyone better than flame. Thank you and I encourage everyone to at least give flame a chance. You will make the customer experience fantastic. I give them 5 out of five. Thank you Flame.

Serviceman Jacki was knowledgeable and helpful in explaining the work required to repair our furnace. He and his company have responded positively to our concerns which makes for a wonderful experience.

James came by and got me together. Good work and professional. I got a text with his name and picture before he came which was great. I waited awhile before I decided to get my lights fixed because I thought it was gonna cost an arm and a leg. I got my money right and then set up an appointment. Yo my surprise the total cost was the service fee. I will definitely use them again

Overall great service. Immediate response to service call. I thought it was fantastic that Flame sent text messages indicating technicians experience and qualifications. Text also included a photo of visiting technicians for your security. Flame has done other work for me that exceeded my expectations. 5 star contractor!!!!

Nothing but praise for Flame. Quality products and top notch installation. I called around and their price was Very competitive. Whole job was done and gone in about 4 hrs. Ive had 2 furnaces/ACs and now a water heater by them. They are great to work with.....

Very friendly, knowledgeable, clean, timely. I only met John and Joe and they did excellent work; Im glad I hired them. I barely even knew they were here. I will certainly recommend Flame and I will definitely recommend this crew. I hope I dont need service, but if I do I hope they come out.

Very pleased with the service and installation of our new heating and air conditioning units. The crew sent for installation were very professional and respective of our home and surroundings. They were very willing to answer any questions through out the process At end of installation the crew leader took me around installation to show me work done and explain proper procedures to use. Incidentally the units replaced were installed by Flame 23 years ago.

Got central air installed in my house on September 1st. The salesman came to my house to review my furnace and house. It’s was pretty painless and it’s cool they offer financing as an option. The crew came at 7 am and were pretty efficient and respectful. The only problem, was they were not prepared with the correct materials to do the installation for the furnace. New ducting had to be installed with the new setup. The crew mentioned to me the salesman didn’t do the correct measurements and that affected the crews install time. They crew spent a good hour to two hours waiting for parts to come from the shop. I want to stress that the crew did nothing wrong, they were fast and efficient when they had all the parts to do their job, but as a company Flame/management did not correctly prepare so the crew could do their job efficiently. The crew arrived at 7ish am and left around 4:30-5:00pm due to the set backs. At the end of the day they found my Nest thermostat was not turning on the furnace. They found I had a two wire connection to my thermostat and it needed a 3+ wire connection. Since the crew was so set back waiting for parts half the day, they didn’t have enough time at the end of the day to install the new wire connection for my thermostat so I had to wait until Friday (September 4th) for the electrician to come back and install the new wire. The technician came back on Friday and everything worked after the new wire was installed.The crew was great but sales and management did not correctly supply the crew so they could do their job on a timely manner. I was quoted the install would take 4-5 hours so I was a tad irritated that this install took nearly 9 hours....

Very professional curtious kind pricing is very reasonable 👍 I highly recommend there services

Excellent service, clean, professional and very informative. Very nice job from all your HVAC specialists. Thank you flame!

We have been Gold Plan customers of Flame Heating and Cooling for several years. They have inspected, maintained, and repaired our previous furnace and AC, replaced laundry room faucets, and fixed a leaky shower. In February they installed a new furnace and AC. Their service technicians are consistently very professional, skilled, informative, polite, respectful of safety, and on time. The technician always lets us know when he will be arriving and texts us with a photo and also calls. Their installation of the furnace and air conditioner in February was done with a team of technicians who worked together well, got it done in one day, and left everything cleaned up. I highly recommend them!

We had Flame update our electrical service panel from 60 amp fuse to 100 amp circuit breakers. The electricians arrived on time and even with a few unforeseen problems, completed the job in one day. Ken and Nicholas, thank you! We appreciate your hard work and happily recommend that you and Flame be considered by others.

The technician was excellent! Very professional, personable honest and efficient. Customer service was outstanding as always. I have never had a bad experience with Flame. I recommend them to everyone I know. Keep up the good work!

O nJuly 28, 2021, which was my appointment date with Flames furnace a dand Cooling the tech Jeff arrived at my ho.e on time. He was very professional and well mannered.I explained the issue on hand. The Humidifier was leaking excessive amount of water. Shortly thereafter the problem was solved. Jeff explained each step of the procedure and assured me I would not have any more problems.Furthermore the repair price was very reasonable compared to other competition. I was so satisfied with the job that I will make an appointment with Flame Furnace this coming fall and winter season. It is service people like Jeff who give Flame the top and number 1 rating. He is truly an asset to the company.Robert BadgerA customer forever

We are big fans of FLAME Heating & Cooling. Every sales and service representative that has come out to our home over the years has been knowledgeable, professional, respectful and friendly. We have been on the Gold Plan and can always count on a quick response to our request for service. Today, Adam was no exception. In addition to checking our recently-installed Central A/C Unit (06/22/2021), he inspected our water heater and furnace damaged to recent flooding during the same call. We will be ordering both of these items this week. He also made an early, much-appreciated house call to our neighbors across the street. We never hesitate to recommend FLAME to family and friends. Maureen & Chris Dritsan, East English Village - Detroit, MI

I had my annual furnace maintenance and filter replacement done this morning and as always, the tech was on time, friendly and professional. I would recommend Flame Heating and Cooling.

Very punctual and professional. My service tech was Kyle D., and he was simply great. Honest and upfront. Looking forward to a consultation for new A/C unit with Flame 🔥.

At the start of the hottest week of the season, our main floor air-conditioning unit broke. We have a gold plan and it took a week for aservice man to come and tell us the obvious, our 25 yr old unit needed to be replaced. I said fine, order one. He could not, he said a salesperson would have to come out and give us a quote??? Oh, BTW it would takea week for the guy to come see us... for what, to try to sell me a newunit?? I know I need a new unit....meantime it will start to swelter soonand we will be trapped in our basement. Flame is great until you need them in a pinch. The Gold plan is worth as much as a VenezuelanBolivar>

Mike was able to get to business the same day that I called for service. He was very professional and worked quickly to get my AC units back up to full speed. It was extremely hot but Mike worked continuously to get our units back on track. I would highly recommend Flame for any AC maintenance or repairs.

Flame performed my annual check up on my A C unit. The tech Mike C. was on time, answered all my questions and did a great job checking out the unit. I have used Flame for many years and never been disappointed

All the plumbers who dug the 4 deep hole from our homes sump pump area to the city storm drain did a GREAT job! Thanks to Master Plumber Alex and all the other plumbers involved....namely Zac, Rob, Carlos, Gavin and John....Thanks again for all your HARD work!!Darrell and Ana Gabriel

Great Company..Had my 20 year old AC go down at my office in 90 degree weather. Called Flame and they came out right away with a spare unit to get me by until we could get a new one. With Covid, everything is backed up and I thought I would be without AC for weeks.. Thanks to Flame we are back up and running. Highly recommend!

Lee and Mo were awesome. I had Flame out to do maintenance on my AC and to diagnose an issue with our zoning system. They were pros! The Service Manager, Ahmad even gave me some great information on a great product called the iWave which improves the air quality of the home. Its something were seriously considering. I will certainly continue to use Flame.

These folks show up on time, their work is solid, and they believe in doing things right. After a computer error caused a missed appointment, I was compensated immediately and without question. Communication from all parties was clear and consistent - the worker bios in the service reminders are a really nice touch as well.Perhaps most importantly, FLAME understands how customer care drives reliable profits over the long term. Based on my conversations with various team members, they have clearly drilled this value into all of their employees from contractors and labor all the way to scheduling and sales. Thats why Ill use them for as long as I live in my current home.Specifically, we needed a complete mechanical overhaul of our house, so this was a big job at great expense to us - our first major investment in our new home. The following FLAME team members made this investment worthwhile:Our salesperson Tom answered all my questions and really worked with me to find the right balance between cost, energy efficiency, and performance. Eric and Darnell deftly replaced/installed a completely new HVAC system, a new floor vent, AND a hot water tank in 2 days (with the energetic assistance of Keith-David, lol). They were knowledgeable, kind, and easy to talk to. Mike the electrician wired everything up, made doubly sure my house wouldnt burn down at my request, and gave me some valuable pointers about how to prioritize future service. It was a truly collaborative effort, and everyone worked comfortably around other ongoing home repairs, our pets, and our newborn.Couldnt be happier with the service - professional, honest, and even affable. Thanks so much!

I was completely impressed from beginning to end of service. The customer service rep was amazing when she set up the appointment. She quoted me a price and detailed out what I would get in this service. The service tech called before he arrived. I even received a text to say the tech was on the way. It included his picture and a short bio so I would know who was coming into my home. The tech talked me through what he was doing and answered any questions I had moving forward. Inspection stickers were placed on my appliances and I was totally impressed. My invoice and inspection form was sent to my email before the tech even left my home. I will totally use FLAME again!!!

From the call to the service that was given was flawless. Carlos was very friendly and knowledgeable about the job. He cleaned up after himself before he left. The receptionist was nice and got me in real fast plus they had a $99 drain special that helped on the pockets. I would recommend this company and I will use again in the future.

Brandon Peltier was very professional in doing a Furnace Safety Check. Explained everything was he was doing while doing it! Great job! Thank you!

Most unprofessional lying individuals I have ever contacted. Had an estimate done the sales person told me he will go back in the office and let me know next day the actual price day goes by nothing second day goes by nothing third day no call for a day no call I decided to call nobody return my phone call few days later I get an email with a quote I agree to it and never heard anything back schedule installation or anything and then one morning I get a phone call stating that Installation crews will be coming out to my house today who does that nobody called me to schedule anything they just randomly show up whenever they feel like it terrible customer service.

Great service. The technician as punctual and addresses our plumbing issues in a competent and professional manner.

Flame heating and cooling was very professional from the start, the Customer Service rep was polite and courteous. I called two companies and Flame responded promptly. The Service Tech was very knowledgeable and honest. I have the DTE service protection and their tech came out previously said the furnace couldnt be repaired, Matt from Flame ran a diagnostic and found out it was the blower motor. He had one on the truck and we had heat in a few minutes. Thank you Flame heating and cooling, we are seniors and appreciate your prompt response and good work.

Our FLAME Technician was a great guy (Mike Cowan) ... personal and very professional. He diagnosed the problem in less than five minutes and completed the AC repair in about 30 minutes ... no surprises. System is working great !! Thanks

Lee was great! Patient and answered all of my questions!

I had an AC installed in February and I couldnt be happier. I had a great deal with the February special and the installers did quality work. They were very respectful of my new floors and corrected the corner cutting from the previous hack job. They have a better product selection than the manufactured home service companies. I recommend FLAME to everyone for all of their services.

I am so thankful for Flame right now, especially Sean who just left after fixing my A/C unit. My air stopped working last night, and with 90 degree temperatures and 90% humidity, this was a major problem since I have severe asthma. In less than 24 hours, Sean was here, replaced the capacitor, and my house is cooling down. The charge was very reasonable.I had Flame install my new furnace and central air about 10 years ago, and they are the ones I call on the rare occasions I have a problem. Thank you, Flame!!#CustomerForLife

Great experience. The technician, Dusty, was timely, courteous and knowledgeable about our sump pump issue. Flames prompt response to our call was appreciated and Dusty was able to replace the unit without a hitch.

Top-notch professionals! Very easy to work with. Rob was outstanding. I don’t live in the area so he shared photos of all the work and estimates that needed to be done before and after. There were no surprises. Highly recommend.

Came home after a weekend away to find my water heater had leaked all over my basement. Called Monday morning to see if someone could come out and take a look at it. Rob came out within an hour of calling. Said I needed a new water heater which I expected since mine was over 15 years old. He said he would be able to get it done same day. He even cleaned up the water in my basement and unclogged my drain in basement without charging me. Great experience!

Pilot on hot water heater out and could not re-light. Excellent response time and service. Technician and trainee were professional. Resolved the issue, remained on site for about 20 minutes to make sure it was working. Have had Flame Gold membership for 15+ years and would highly recommend for all their services.

Jeff was awesome and came out the same day which was a Great surprise considering the state just experienced recent flooding. He was very professional, patient with explaining each step and even came up with additional options for my particular situation. Thanks Jeff :)

No one likes to completely replace their HVAC system, but these folks did a great job. They sent a SWAT team of people to remove the old beast, line the chimney stack, install a new AC and of course to install new furnace and thermostat. They were courteous and professional. Also, I liked that every time they sent a new person, I received a text with a picture of the person that was coming. Nice work. Highly recommend.

Ken went above and beyond to help me with my electrical issues. He explained everything throughly and was able to get my AC working for the first time in over three weeks! Thanks again ken!

MY CENTRAL AIR UNIT WAS INSTALLED MARCH 24, 2021 . THE INSTALLERS WERE VERY PROFESSIONAL, COURTEOUS AND TIMELY. GREAT WORK. GREAT SERVICE. I WAS NOTIFIED EACH TIME A TECHNICIAN WAS COMING. MY SALES REP. MR. FRED LAMOND DID THE MEASUREMENTS AND HE IS ALWAYS AVAILABLE FOR ANY QUESTIONS I HAD. I COULD CALL OR TEXT HIM ANYTIME. HE EXPLAINED ALL MY FINANCIAL OPTIONS. IT TOOK THE TECHNICIANS ABOUT 3 HOURS TO INSTALL THE CENTRAL AIR UNIT AND THEY CLEANED UP SO I DID NOT HAVE NO BOXES TO HAUL AWAY AND NO MESS TO CLEAN UP AND ALL THE TECHNICIANS WORE PERSONAL PROTECTION EQUIPMENT SO I WAS NOT WORRIED ABOUT ANY COVID-19 INFECTIONS . I AM VERY VERY SATISFIED

FLAME has checked our furnace twice now and theyve done a very thorough job checking and explaining things both times. Ive been very happy with their service.

I noticed this morning that my kitchen sink drain was blocked, called Flame, and someone was here at about 11 am to unclog the badly blocked drain. Not only did he unclog the drain professionally but he also cleaned the sink and the area under the sink. Very happy with the service, responsiveness to my emergency, and professionalism of the work.

The technician was very helpful and replaced the furnace filter and cleaned the dehumidifier and the outside compressor and checked the coolant level. He was very helpful.

Had a new Bryant ac/furnace installed last week. Great crew..on time...good value and financing....really a great job..highly recommend. Courteous..explained everything well. Salesman Troy did an awesome job going through every detail with us. Very satisfied with my nice cool ac going right now.

Please BEWARE!!! They completely lied about having knowledge on irrigation boxes. When the tech arrived to my home, he was clueless on the box and wiring that needed to be updated. After an ineffective analysis of the job, he requested the $89 service fee; which is a rip off! However, to keep the peace I paid the fee. I made an attempt to reach the owner or someone in a position to discuss this matter and I have gotten absolutely NOTHING!!!! I am currently taking other measures to have my money refunded and caution others of their fraudulent business practices. By the way, they quoted me 5,900 for an irrigation update on wiring!

I had them come to install a new AC system and circuit breaker box. The technicians were professional and knowledgable. I highly recommend them and I will be calling again for other work. I appreciate their hard work.

My generator was cycling my air conditioner every 4-5 minutes. The Flame technician Mo Kang was fantastic. He was familiar with both ACs and with generators. He spent the time to diagnose the issue, test it and get things running. Perhaps the best HVAC technician I’ve had in a long time. Couldn’t have been more pleased with the service. Flame also installed my new AC last week and did a great job.

We had some gas leaks that required repair to the pipes. The master plumber came out and checked everything and fixed everything very professionally. We had to wait for Con En to come back out to turn the gas on and you never know when they will show up, but the plumber waited and it got resolved. Can finally move back into our house again! FLAME was recommended from a friend and it did not disappoint. Would highly recommend.

Technician was on time and thorough. He fixed only what was needed and gave estimates on a couple of other items. He was not pushy at all, but informative. Will use again. Thanks!

Had my AC checked up today that went great. Will have some plumbing work done in the laundry room next week. They fixed my boiler last winter and that was great. Very polite and professional workers. Thanks!

Ramsis was very professional, knowledgeable and personable. He explained everything and answered all of our questions. My husband and I are very pleased with service.

Installed complete system. Did a wonderful job and really worked hard. Thank you David Hogrebe, Darnell Johnson and Bill Will. Explained everything to us. Would recommend the company.

Kitchen drain line is leaking at stack and kitchen cabinets & adjacent wall are required to be removed, prior to an estimate being provided.The Technicians service was good but, the picture sent to identify him prior to his arrival was someone else.

Mike Cowan was our tech. He was very professional and knowledgeable. He explained everything and did a thorough inspection. He is a top notch tech.

Service work was perfect and Tim, the technician was on time and did a great job. I m a gold plan member, and have been for many years. Flame is a great company.

They got to my house very fast after making the appointment and did a great job finding and fixing the problem on my AC unit. Very pleased with the results.

Erica and Brandon were GREAT! Erica received my call, walked me through my issue and set me up with a time just a few hours later. Brandon showed up on time, was able to quickly diagnose my leaking radiator piping (all over the basement and with a lose of heat) AND take care of two plumbing issues I had. Pricing was fair and transparent. Brandon was professional, got along with my dog, and made great recommendations for preventative maintenance I could do on my own! Professional and Empathetic team! Thank you!

I had a serious A/C condensation issue. And the service tech, Jeff went beyond the call of duty. The issue wasn’t the furnace/AC, it was duck work in the attic. Jeff went up in 92 degree plus heat. I said, “you don’t have to do this”, he said, “let’s solve this problem”. He sorted something out that was going on for five years. Thanks Jeff your your persistence and professionalism. Dave Meador, Vice Chairman DTE Energy

Very professional and thorough. All services were explained and done in a timely manner. Melissa made me feel confident that my air conditioner was working correctly.

DaJuane did a great job of servicing our AC. He was quick, efficient, professional and personable. We’ve used Flame before and we’ve always had good service. We also love their Gold Star Plan that protects us from any unforeseen problems.

Jim, Ryan, and Ken installed a Mini-Split A/C system in my home. They did a phenomenal job in layout of the components and performed a visually unobtrusive installation. Highly recommend !

We used Flame to replace our aging water heater. They were very good with communication, showed up on time and took all proper precautions (both with social distancing and protecting floors during their work). They had the entire thing done within 4 hours and no issues along the way. Very happy with their service.

Flame installed central air in my house and I initially had some problems with the system that, while frustrating, Flame came through and addressed for me when they came up. To begin with, the initial installation was done with ducting that was not up to code, and they had to redo everything for the city inspection to pass. The guys who put in the air handler didnt coordinate with the electrician who wired up the thermostat, and he had to use some workaround to get it working the first time. Then came my annual problems at start of each summer. The first time, the thermostat would not get power from the air handler, and someone had to rewire everything with the consequence that the fan was no longer functional. This year the compressor wouldnt kick on, but Flame was not responsible for that one. I had some roofers who unplugged a cable and left it that way without my knowledge. Louis came by and got everything up and running along with an add-a-wire to fix the fan problem I mentioned.

This was our first experience having our A/Cs inspected. Brandon was very knowlegeable and efficient. Im confident our heating and cooling needs are in good hands.

Outstanding. Matt came out and diagnosed my problem with my new Nest thermostat within minutes. I had made a mistake when installing, which he recognized right away. He replaced the fuse and properly wired the unit- the AC unit kicked right on once complete. Excellent service by a man who served our country as a Navy veteran. I have found my HVAC guy for life. Thank you Matt!

The technician Jackie was very knowledgeable, professional and friendly. I appreciate his help. Recommend FLAME to anyone who is looking for heating and cooling issues.

Beautiful job. The service call was quick and the install was lightening fast. Highly recommend

My first and last experience with this garbage company. Someone came out to provide an estimate on a dampening system for my furnace/ac and was told I would get an estimate within 1-2 days. After waiting a week I called and they said the person who came out will call me back. Waited another week again no call so I called and I get the same response. I’m sorry but I shouldn’t have to call and beg to do business with a company. I don’t understand how difficult it is to provide a quote.

I was going to use this company anyway but my furnace went out two weeks before my appointment and Troy went out if his way to schedule an appointment earlier! He went above and beyond to make sure I got what I needed and I was ok until it could be installed! The installation crew was super nice and professional. I would recommend this company to anyone!!! I am so pleased with the work and the constant above and beyond!!

The tech was great and very informant. She took her time to explain everything.

Great job FLAME TEAM ☆☆☆☆☆☆ . LIKE TO THANK TROY in sales and TJ H. Plus the technician that came by to get the new HOT WATER TANK in and the old one out. Fast and friendly service . Thanks again TJ H FOR YOUR SERVICE ON THE INSTALL. GREAT SERVICE FROM START TO FINISH.!! BE GLAD WHEN I GET THINGS SET UP FOR A NEW FURNANCE AND AC IN THE COMING MONTHS.THANK YOU, M.A.

Estimate to repair/replace a worn out Roof Exhaust Fan was outrageous. Just had them turn off the fan and will seek another provider. Its a shame, have been a loyal customer of Flame for many years.

Thanks to everyone before me who rated FLAME, because thats why I called them. After two emergencies and one maintenance call: I add my 5 stars, with gusto: Fast, so very competent and helpful, and they recommend low-price options, too. Once they even advised me by phone that I didnt have an emergency, so I was able to avoid any cost at all. Simply outstanding.

Prompt service. Expensive but my parents have always used Flame because my dad worked there and they know quality. Workers were messy so dont expect them to clean up after themselves. New unit seems to work well, and quiet. Hope it lasts at least another 20 years for the price.

We purchased our furnace and a/c from Flame Heating several years ago and continue to use them for annual checks and maintenance. The technicians who come to our home are very knowledgeable and professional. Recommend for your hvac needs.

Mr. Jackie Gaiters was our service technician. He was courteous thorough and explained everything he did and the results of his maintenance service call. I could not of asked for a better experience. Thank you Mr. Gaiters. I should also mention that the people who answered the phone calls were also fabulous. We had to change appointments due to weather and a conflict on our part...nothing was ever a problem. I wish I knew names of those who answered our calls.

Very responsive when my air-conditioning went out. The installers Ronnie and Ken were early to my appt and very professional. Highly recommend!

Our steam boiler stopped working on a Saturday. Flame was able to come out on a weekend and fix the issue quickly. I was worried about the cost since it was the weekend but it was very reasonable even if it was a weekday. Great thorough work, I will definitely use them again.

They were great! Super efficient, quick and professional. I feel very grateful that I went with this company.

Entire transaction was flawless! I have already recommended them. Forever a customer. The little details were big for me

We have been regular customers for over 8 years. We needed a humidifier installed on a new furnace. They arrived on time - to the minute. There was a glitch that the estimator missed which required a plumber. The plumber was called, glitch fixed, install complete and within the time frame specified - and no additional charges. Super nice crew - very clean. Highly recommend!

FLAME came to the rescue today after a valve burst in our hot water heater and water went everywhere in our basement. As soon as I called them I received a call from Troy to give me a quote on a new hot water heater. Not only was his quote very reasonable but the warranty included was unbeatable! The technicians were out within a few hours to install our née hot water tank so we didn’t have to go without water for more than a few hours. I’m so thankful for everyone who helped us out today! It was honestly such a blessing and positive experience I will definitely be using them in the future if needed. Highly recommend this company.

The company was professional and kind from the first call to the final interaction and we will most likely call them for any plumbing or h/c needs from now on. We originally had an emergency plumbing situation and although we were not in there emergency service area, we waited until the next day for service and we are so glad we did. Both scheduling agents we spoke with were super patient and kind ( I am so sorry I forgot the young lady and young mans name agian) and Carlos the plumber who came out was excellent. On time and quickly resolved the problem. Thank you for everything. We will definitely call FLAME agian.

Gavin was very transparent, courteous and effective in the service. Thank you

Very satisfied with our experience using FLAME. Office staff & tech are all very friendly, responsive & easily accommodated my request for service. Prices are fairer than other local red truck company.Only reason I didnt give 5 stars is because our furnace repair service bill was over $1,000, and no receipt was given to us. My husband was informed that it would be emailed to us but it was not.

Dennis is a great HVAC professional. He was informative, knowledgeable and persistent. I would recommend Dennis at FLAME for your HVAC problems. Thanks!! Cass Community Social Services

Brandon, the technician from flame heating and cooling performed all the work in a professional manner.He is well versed in HVAC. He showed me potential issues and explained to me what needed to be done.I was extremely happy with the service that Brandon provided. I will continue to use flame heating and cooling for all my HVAC needs.

Mo came out and did a great job on our annual air conditioning maintenance.

I won’t go anywhere else! My service tech, Lee, let me know about a Class Action Lawsuit on my 11 year old furnace that replaced my heat exchanger. I doubt other companies would do that, so I’d have to buy a new furnace in a few years. Thanks, Lee! I’ll see you when my AC needs its checkup. And by the way, they did a great job with the installation 11 years ago. Even my plumber remarked on how neat it was.

Gavin did an excellent job for us today. We always use Flame for heating, A/C and plumbing issues.

Lightening struck our house and knocked out our A/C on a hot muggy July day. We called 10 companies who all said “a day or two” then called Flame who said they’ll be out in 2-4 hours. They were, got us up and running and we’ve been loyal customers since (15 years). Gold Plan offers free inspections 2/year and reduced rates. The service techs are great, knowledgeable and friendly. We used them for a brand new HVAC/humidifier/water heater install and they were outstanding!