I highly recommend this place!! Loved the ability to make an appointment online and they fixed my Jeep quickly and at a reasonable price. Great job!
First time using Aero. Was very impressed with their professionalism and customer service. They were able to diagnose a weird electrical problem on my 2017 Nissan Armada that I was afraid only the dealer would be able to fix. Very satisfied.
Great customer service. Shop keeps you informed on all activities. Very honest. Highly recommend!
I tried Aero Auto Repair in Vista for regular maintenance on my VW Jetta because it is closer to my home than the place I normally used. I was very pleased with their service. Everyone was professional and knowledgeable about what services I requested. The waiting room was clean and comfortable and my car was delivered to me in good working order in less time than I was told. I would definitely recommend Aero Auto Repair in Vista.
This location has a new owner and company name, but just as good as the company before. I went in for my routine oil change. I had a slow leak in a tire so they plugged it and I was able to drive the weekend before getting new tires elsewhere on the following Monday. I also had a torn wiper and they replaced that too. Three services for a reasonable $116. The waiting room is clean, spacious, with a nearby clean bathroom. Probably the nicest you will find at a mechanic shop. They keep track of your cars needs, no surprises in the future. With a 2006 vehicle, this is very important to me.
Im please with the service. I went there because the previous owner inform me about them. I needed to replace the right lock in my car and for been the first time I like the service because I feel they will the tradition of the previous owner which I saw for 25 years. Keep up the good work and I promise you will have me as a please customer.
Chris and Jim were amazing and took care of my car and kept me updated as much as they could. Punctual and honest. Very low pressure folks. Valvoline messed up my car and my insurance chose this shop. 10/10 recommend and would go again :) left my car beautifully repaired and fought for the repairs to be done at no cost to me but instead to Valvoline. You’ll regret not using them!
Took the Avalon in for an oil change. They also did a vehicle inspection. Very pleased with the updates during the process. Asked if I wanted these issues addressed to save on another trip to the shop. Well done guys we will be back.
Jim is always a pleasure to talk to over the phone. He has a great attitude and is very kind! Chris was extremely helpful in every way. He helped me work with my warranty company, was honest with me, and was proactive in getting me what I needed to speed up the process. I will be taking my business here from now on!
Nice, clean, knowledgeable. This business has it together. Very professional and reasonable prices.
Chris and his team are very professional, knowledgeable and honest. I highly recommend them! They have a really excellent software system for diagnostics.
Very professionail l. I loved the photos of everything they recommended needing replacing.
I’ve been going to North County Imports for at least 10 years. Glenn and his team are fantastic. They do great work and their standards are super high. Most of all, you can trust they have your best interests in mind. Get your service work done here, you’ll be glad you did.
Great mechanics and service staff. Car was clean and finished on time
Went in to get a crankshaft seal replaced. Told me they needed to do their inspection first and steam clean the engine to confirm it needed that. $350 later, “oh yea, you need a new crankshaft seal”. Like, uh, yea that’s why I asked for one.$1250 quote for the crankshaft seal and oil pan gasket. Which I was ok with. Asked for an oil filter and fan belt to be covered on the house and they said no. Asked them to take it off the lift and then magically got a call...“worked the numbers a bit and I can get ya that belt and filter”.That floored me... nice guys, I just don’t like getting nickel and dimed.
If I could give 0 I absolutely would, so Id have to say the only star there is Tessa as she was kind and pleasant. Otherwise,thee (yes thee) absolute WORST EXPERIENCE Ive EVER had with a shop, and I work for Geico as an auto accident claims adjuster! I work with customers who are involved in car accidents, and turn to us for recommendations on the best places for their repair issues, and I would NOT, and I REPEAT WOULD NOT TAKE MY CAR HERE AGAIN!I DROVE my car there to get brakes, smog, oil change, and a power steering issue checked out. I didnt rush them, and I was never rude nor disrespectful to any of the staff. I was accused by the MANAGER of lying about requesting a smog, when I spoke to a representative face to face and requested the smog before I left the office, oh and the MANAGER that accused me of lying about my request for a smog on day one never even spoke to me the first time I arrived to the shop, so how exactly would she know what I requested?. They basically charged be $1400.00 for regular brakes, and an oil change Im not even sure was done, then told me they recycle my ecu codes when diagnosing the power steering issue my vehicle was brought in for as part of my requested services ( Oil, Smog, Brakes, Power Steering) So, why would you do the power steering 1st knowing youre going to have to reset the battery instead of smogging it first, then doing the power steering diagnosis afterwards? Rather than leaving me with a car I cant smog now until I drive it enough? Mind you I was quoted over 7k to fix JUST the power steering issue. I get to the shop to pay for my obviously overcharged brake job of $1400.00, and they tell me they can now do my smog all of a sudden and to kindly wait for 15 more mins, after theyve had my car for almost 3 days at this point, btw. I decline their offer to do my now free smog, as if to say I was being offered something when they already wasted my time, and hard earned money.....I refused their free service for them to only 10 minutes later say that they cant do my smog because my factory turbod vehicle has upgraded blow off valves wont pass inspection, but mind you I took my car to a random shop to get it smogged and it passed. The representative even commented that if I have a friend that will pass it for me thats fine, but that they wouldnt risk their license to help me. I didnt even request the smog to be done after they clearly messed up, and immediately requested my car back when I got to the shop to pay for their poor service, and inflated prices....so why this poor excuse for a representative face of any business was telling me about their license was quite baffling to me when I just wanted my car as far away from these crooks as possible! I paid their bail fee to get my car back, and the representative rudely dropped my keys on the table and said to me well if thats how you treat people. Im sorry, but did I bring a car here to your business where you should ALWAYS TREAT YOUR CUSTOMERS WITH RESPECT NO MATTER WHAT, ESPECIALLY IF THE REASON THEYRE UPSET IS DUE TO YOUR NEGLIGENCE! I brought my car there, and left wishing that I never looked this place up on Google. Not just too long ago local businesses were hurting due to the pandemic, and Im all for supporting local businesses, but this one, this one, I hope eventually gets the Karma coming to them that they deserve for the way I was treated as a customer. Save your time, and your energy, and your money! Please! Stay away! If youre wronged, they WILL NOT make it right, nor attempt to.
Fast service. Straightforward pricing. Clean waiting area. Well back back - thanks Chris.
Glen was recommended To me 5 years ago by a friend and has been taking care of my Acura since. His shop is pristine and work is always great. I give him 5 stars easily.
Professional and friendly staff, I felt like my car was in good hands. Thank you!
Super helpful and got me in really fast and were so friendly! Would definitely recommend to anyone for quality service👌🏻
I have been taking my 2007 Lexus RX350 to Glenn for about 5 years now. He is the kindest most honorable man who has helped me get my Lexus to over 347,000 miles and counting! He is honest about what needs to be fixed and what isnt worth fixing. I now bring my daughters car to him, my dad goes to him and I highly recommend him to anyone who asks for a recommendation.
I have been going to NCIS for a couple of years now and I can tell you from first hand experience that this shop is top notch! I have had work done here both big and small and Glenn and his team are among the best in the North County! Trust for me, as I’m sure it is for you, is paramount. When I moved to this area a couple of years ago I knew I had to find, among other things, a mechanics shop I could trust, and after some investigation I decided to give Glenn and his crew a shot.This shop is the real deal. They have the latest and greatest in technology to service your vehicle and the team is very professional and knowledgeable; and I get a sense that Glenn wouldn’t have it any other way. I don’t trust people very easily and NCIS has earned my trust with great service and competitive pricing. So I encourage you to give this local business a shot at earning your business and I know you’ll drive away a happy customer!Thanks to Glenn and his amazing crew for always taking great care of my beloved Toyota Tacoma!
Great place to go. 😊
Although I do miss Glenn, Chris seems to know what hes doing and Art, who used to work with Glenn is still there. The work seemed to be done well and was performed on time. It appears to be a very honest business.
Folks, stop wasting your time lookinFor a outstanding repair service. Go toNorth County Import Specialists. Glenn willFix ur vehicle with a very reasonable price.Glenn has always fix my vehicle the first time.Go see Glenn!
I was a customer of North County Import Specialist with my Infiniti and I came back with my Subaru and found a new owner and management. The customer service exceeded my expectations by far. They have a nice clean lounge to wait in if you want. Chris, the manager, took me into the shop to show me the problem while the car was on the lift. He emailed me a clear proposal for the work which I appreciate as much digital as possible these days. He ordered parts and then had me bring in my car so that it wasnt just sitting there. When I brought it in he ordered me a Lyft back home. He kept in communication with me so that I wasnt wondering when it would be done. The CVT in my Outback needed a new liquid gasket and no more leaks! They had to do a lot of teardown to get to it and they only had it for 1 day. Im a customer for life. Thanks!
Great service. Honest. Have been bringing our cars here for years.
Glenn is a pleasure to deal with, and the work performed here is definitely top-notch. I have an old trusty 2004 Nissan Titan 4x4 that needed some extensive updating and maintenance, some of it requiring a bit more labor than routine maintenance, and NCIS definitely did a quality job that will last another 16 years. Im definitely using them from now on for routine oil changes, etc., and I suggest you give them a try!UPDATE 8/2/21: WE had some major work done to our older Camry, and are extremely happy with the work and new owners under the new name Aero. Glenn picked some great people with excellent skills to take over when he retired recently. Thanks, guys, and see you again soon with one of our other vehicles!
Glenn is very knowledgeable, but more importantly he is honest and trustworthy. His prices are reasonable, and he never tries to sell me something I dont need . He is easy to talk to, and he and his team do excellent work. I have been bringing my cars here for years, and I have never had any complaints. They take very good care of my cars. He is always able to accommodate me whenever I want to take my car in for service. On my last visit, he was able to service my car right away. I had an oil change and tire rotation and he got me in and out very quickly. He was really helpful and provided me some useful information about my car that is going to save me money.
Professional, good value, fair, reliable and specializes in my car(s), makes and models. A good car shop had been difficult to establish, but my experience with Glenn and his shop has exceeded my expectations!
Great customer service, reasonable prices.
Very helpful, much appreciated
Very professional and did a thorough job
Ive always been very happy with the service at North County. I find them to be very honest and upfront.
Yet another stellar view for Glenn and north county import specialists. they actually UNDERSOLD me, not oversold. i was pushing for new brake pads, and was instructed save your money, you dont need them.thank you so much!
Honda Crosstour major service @ 105,000 A124. The total cost for the service at North County Import was almost 50% less than dealer quote. Glen knows these vehicles and doesn’t try to sell you work you don’t need. Today was the first day I tried North County Import Specialists - I have three Hondas and from now on they will only go to Glen. Now I can see firsthand why all his reviews are so positive!!! Thanks Glen!
I have had both vehincles serviced here for the last 15 years, never had any problems.
These guys are the best!
I went in for oil/filter change. I left paying over $11 more than I pay at Honda dealer for same service. I expected to pay less from a local shop as they don’t have the gigantic overhead like the dealer. That didn’t happen unfortunately.
How did you do??? I only wish I had found you guys sooner. Competent, clean, and honest ( I guess that’s from your previous work). By the way your prices are very competitive, but on the low side. It’s so hard to find competent, honest auto repair shops! Hats off to your owner (s). Thanks again.
We have always taken our Toyota Sienna to the dealership in the past, but we were wanting to support our local small business owners. (Not to mention we felt dealerships overcharge!) Wow! This place was impeccable! Very knowledgeable, reasonable prices and top notch customer service! From the moment you walk in, this place totally takes care of their clients! I think this is one of the cleanest automotive places too. The waiting room is clean and smells good. Beverages in the fridge too. :-) Pride of ownership! Never any surprises with the quote and quick with the service. I truly feel Glenn and his staff take their job seriously and strive to give the best possible service! Thank you for always doing a great job with our vehicle! We have almost 175k miles.
I have been doing business with North County Import Specialists for many years and always recommend them to family and friends.Glenn is a true professional of high integrity. He is knowledgeable and trustworthy. He truly understands the service customer and their vehicle needs. His pricing is fair, his facility is immaculate and well equipped, he uses genuine factory parts and guarantees his work.
Ive been bringing my vehicles to Glenn @ NCIS for quite a few years now. They always do a great job, and he gives me the straight scoop every time. Super honest, low key, and excellent mechanics. Easily the best experience Ive ever had (and thats saying something!)
In this day and age Import Specialist continues to give me such comfort/security to know that I can get excellent service from an experienced technician for my Prius and not be charged for services it does not need. Thank you Glenn for giving me peace of mind.
Had a 60,000 mile service on my Subaru-- Im extremely pleased with the attention to detail. Glenn explains what hes doing. Only place to go for service.
Dropped off day prior and picked up next day.Have had excellent service for years. Recommend to our friends or people that ask who we use for our vehicles service.
We took our Honda CRV in for a normal service plus to address a few other minor issues. It was easy to get an appointment and all the work was thoroughly completed on time. Glenn called me early to discuss a few options and make recommendations resulting in the correct repairs being executed. The car runs great and just reaffirms why I will no longer go to the Carlsbad Honda dealer for service; I was seldom satisfied with their work. Thanks Glen for running such a great shop. North County Imports is our only choice for service on our Honda.Update April 2018 - North County Import Specialists continues to be or go to auto repair shop. Tons better service than the dealer. I highly recommend tracking Thor vehicles here for service and repairs. Glenn and his crew are awesome!
Glenn always does an excellent job for a very fair price. I trust Glenn completely to do the work that needs to be done and to do it right the first time! Thank you.
Long time customer. Always professional and prompt service.Very clean and comfortable waiting room.
Knowledgeable guys!
Glen and the team at North County Imports are the best.Fast, curtious service and they stand behind their work.A+++ rating from the Huffmans. Theyre commitment to excellence is appreciated.
This place has kept my Xterra running decent....Quality top-notch repair work...service with integrity & truthfulness....appointment readily available when my Xterra is needing a repair...I totally appreciate Glenn and his knowledgeable crew!
Same old Outstanding Service, what else!! Never a worry that the job will be right, on time and at a fair price!! Keep up the great business guys!!!!
They only do the work needed for your vehicle. Glenn explains any repairs in detail and wont pressure you in your decisions. Just a great experience.
North County Import Specialists is our choice for maintaining our import vehicles. I trust their knowledge and ability as much as I would a dealerships, but the prices are much more affordable. We highly recommend them!
I stopped in to check prices and scheduling. Prices are very good and I scheduled appointment for the next day. Upon arrival, I was greeted immediately and my service was completed in half an hour. I am very happy with every aspect of my experience and will be returning with my other vehicle. Good service, good price and good people. All I could ask for. Thanks.
I have been taking my Honda to Glenn for years. I trust him completely. Every issue Ive ever had has been resolved entirely. Very satisfied customer! I recommended him to my family and would say the same to anyone else who owns an import!
Great service and attention to detail. When you take your car for service it is done right the first time, every time. Glenn is fantastic! Would not take my Camry to anyone else!
We always get prompt, professional service from North County Imports! Wed never take our cars anywhere else!
Glenn and his staff are first-rate. I’ve experienced nothing but courteous, efficient service since the start. Glenn is totally knowledgeable about Prius vehicles and he and his staff get the work done quickly and are always friendly and low-key. Also I typically can get an appointment in the same week as my call, and often the next day! The waiting lounge is comfortable and wi-fi is free. :)! The restroom is immaculate. I’m extremely satisfied with this shop and plan to keep coming to NCIS for as long as I own Toyotas/any other Asian vehicle. Thank you Glenn!! You and your staff are very much appreciated! :)!! B/R, Rosanne
Great service, excellent work and a good price. These folks can be trusted to do the right thing and Ill never go anywhere else.
Glenn and the crew did a great job in determining the cause of an electrical issue I was having with truck. The work was completed quickly and they saved me money. Thanks for all of your dedication. Keep up the good work.
Excellent, responsive service and more. Glenn is very timely. Fixed my alternator the same day I brought it in. Fair pricing and, like I forgot to mention before, they are thorough.Scott
Ive used this place for years. Knowledgeable about cars and good service.
Awesome service and value.
Always get quality services!
Great, honest and fast work. Thank you Glen!
Best mechanics in the game
Great experience, detailed explanation of the service required, and fair prices.
Attentivnous and informative is key when I bring my baby (T T)to be looked over. Shes my titaniumchariot Glen took great car of me and TT
I always get the best service from this repair shop. Reliable work and fast service.
Ive been bringing my cars for over 10 years. Theyre great.
Glenn & North County Import have proven to be consistently professional over the past three years they have been servicing my vehicles.
Worth the drive. Ive been bringing my car to Glenn for over 10 years. I moved out of North County and still come out of my way to bring my car to this shop!
Once again great customer service and friendly people. Kept me updated every step of the way.
I have been a customer of NCIS for over 10 yrs and my experiencewith NCIS has always been excellent customer service, they have keptmy cars running and know what they are doing. I trust and have confidencein the work that is done to my vehicles. Thank You North County Import SpecialistA.Lauro
Great service nice people fair prices
Reliable and trustworthy. Glenn and North County have have proven to be consistently professional.
Consistent quality. No rework in more than 10 years.
Great place to do business
Always great
Great customer service
Been with them since 1980.
Quick. Trustworthy.