Had paper wasp nest removed. Quick response, professional, and reliable. Will use them again.

Hug a bug treated my crawl space for termites, replaced my vapor barrier and installed a humidifier. Crawl space is cool and dry even during this hot wet weather. They also replaced a couple beams supporting my floor joists. They came when they said they would and did a good job.

Best pest service ever

Great company! They always take care of our home. Currently dealing with cockroaches and they’ve been able to use safe traps and chemicals. This is relieving since I have pets and kids!

I have had Hug a Bug as my residential contract pest control for over a year now. I was advised on some landscaping issues to complete at the beginning to prevent bugs from getting in the house. After I finished, they sprayed again and I barely ever see bugs!!! Then, they gave me a free termite inspection out of the blue. They recognized some issues with mortar in the skirting and showed me pictures. I am happy with how much I have learned from the staff and their service. Very friendly and accommodating to my hectic schedule.

If I could Give this company ZERO stars I seriously would. I have never seen a more UNPROFESSIONAL company that doesn’t show up when they say they will, a company that YOU have to chase down after scheduling an appointment and does a halfway job at what they do. When I’m spending MY hard earned money I expect more professionalism and prompt service. The first time “Jim” was supposed to arrive (after I scheduled An appointment days in advance) he “claimed” one of the guys had gotten into an accident. I was Understanding even after rushing home thru rush hour traffic to ensure I was On time, oh also after I had To call to see if he was even still coming, he then says he would come the next day, well, it’s the next day and almost 20 minutes past the time my appointment time and as you can pretty much guess based off the previous reviews he’s yet to arrive. After I AGAIN had to call him and ask if he was coming. This company is a poor excuse for a business. I would NOT recommend using this company at all and if you decide to ignore the reviews I guarantee, your negative review will follow!! Every last one of the reviews prior to this one BELIEVE and if anyone says anything differently, they’re clearly friends or family of this poor excuse of a company!!!

We set up an appointment for this evening at 630. No one called or showed. When I called to inquire I was told someone would call me back. I called at 7 and the guy Jim said they would be there tomorrow. No apology for the complete disregard for my time. I hung up to collect my thoughts. When I called back I was told that they had a lot of absenteeism today. I asked why no one called me to advise. He has no empathy at all. I believe I dodged a bullet with this one. Every closed door isnt bad!

They did not do what they said they would after paying. Always a reason they couldnt come. Favorite reason was employee car wrecks every two weeks. All they did was put down sticky pads and then said they wouldnt return because they couldnt fix the issue. Out of 90 days they came 4 times and at one point even asked us to put the stuff out for them

Hug a Bug is a small company that values their customers and works to resolve issues. I had some spot treatment for ants and they were quick and courteous. One time I was concerned about what we were charged because I swear I found more ants a day after they sprayed - so Jim returned my call and offered to come back out; they explained the debris in my yard leaning against the house was basically sheltering the ants. I have used them two years in a row and will use them for the termite inspection letter when we sell the house.

I HAVE BEEN USING HUG-A-BUG FOR YEARS. THEY HAVE ALWAYS GIVING ME GREAT CUSTOMER SERVICE AND GOOD PRICES. NEVER AN ISSUE WITH JIM & JOHN AND THEIR CREW. ON TIME ALL THE TIME. I RECOMEND THEM HIGHLY. THANKS FOR ALL OF YOUR HARD WORK.

I used to have a major ant problem in my house. I used a termite company for years and they never got rid of the ants.I heard about Hug-A-Bug and called them. To this day, I do not have ants. We put Hug-A-Bug on a quaterly contract.Thank you guys for a great job.

Hug A Bug Pest Control & Termite has been my go-to people for years! They are professional, courteous, and quick to respond! They are one of the rare companies that follows through...and they do exactly what they promised to do! You cant get any better than that!!

RUN FAR AND FAST. 1 star is more than generous for their service, overpriced, late, sloppy. Be ready to clean after them, wait days, call every day for your MONEY. Jim Never ever in my life again

The terms of my service order was not explained properly. I advised that I would be moving in 90 days and would the service transfer over to the new property.i was told yes. It WASNT I spent $265.00 for basically one bait box and 2 clue traps! I work order was done in October. What a rip off!!!

John at Hug-a-Bug was recommended to me by a friend. Hug-a-Bug proved to be the right call for my Termite/Moisture Inspection. Polite and Prompt Service, quick replies to questions and reasonably priced for the inspection.

Jim and his team takes excellent care of my business and my home

When they sent Tim came in to inspect the house, he was incredibly reluctant to actually look for bugs and didnt give us much information on the poisons (Theyre organic. No, Steri-fab and Zenprox are not and are unsafe for children and pets.), methods of extermination, pets as carriers (Itll kill anything you bring back in.), or time it would take to apply and for us to return (approximately 3 hours to complete the extermination and another 3 to let the poison settle). However he did haggle down the price of 4000 to 3000 which was appreciated (and still overpriced by what weve been told by others).When they (Tim and another man) came by to apply the poison and steam everything, we asked that they call when they were done so we could lock up the house and set the alarm since my house was almost broken into a month prior. Neither of us got the call.Contrary to what Tim said, I still did find bugs on my cat, and by Friday both my mother in law and I were still experiencing bites. We called them back at least 2 or 3 times and found it didnt create any more solutions. They even treated the in ground ventilation system but left the vents open so when I returned to the house after giving birth I found there were cats livings under my house driven there by the storm.I dont recommend this company. Far better companies can be found and easier and cheaper solutions can be made from doing the treatments yourself. Dont expect a refund (partial or full) for the amount of grief and lack of results either.

I am beyond upset! I was contacted by this company after I enquired on homeadvisor for pest control for rats in my garage. I thought they were going to be amazing the guy who came out was friendly and fast and explained everything well.. however this was August 13th. I have since contacted them 3x to have them come back to check the traps and do what they said they would for the 365$ we paid them. They have yet to come by or respond with more that I will check our schedule and get back to you. I have had to throw out 3 of the rats myself (2 were on my own traps not theirs) and check the other traps myself. This is absolutely unprofessional and if u dint want to get taken by them. DONT USE THEM!

After a year of regular continued service for general pest prevention, we were falsely led into thinking that we had a bed bug infestation by “Tim” whom I am guessing is just a sales person. He quoted a price of 2000.00 for treatment of our home for alleged bed bugs. Since he did not actually venture further into the home than the foyer – we assumed it would be the job of the technicians to conduct an actual inspection.When the technicians arrived on site – they immediately informed me that we were ’unprepared’, and that thier sales person Tim was an ‘[explative] head case’, but they would continue to perform requested services anyway, and asked that I leave the premises.The technicians arrival time was Mon, Dec 21, 10:14 AM.The technicians Departure was Mon, Dec 21, 12:55 PM.Total time: 2 hours 31 minutes including setup and cleanup time.During the total time of 2 hours 31 minutes on site at our residence, the technicians were seen by myself, and neighbors spending a large amount of that time sitting in their vehicle, performing no action whatsoever. I received a text message from them stating that they would be finished within 15 -20 minutes. I was actually turning into my court when I received the text message and the technicians had already packed the vehicle and were about to depart.When the technicians were asked about the pricing or 2000.00 for the 2.5 hours of work and minimal services we received – they failed to deliver any kind of valid price point explaining the value of those services, stated that ‘we had already paid’ and ‘that was just how it is’. They also did not leave any invoice or sales receipt, or itemized list of charges. They were completely disrespectful and simply stated that I could ‘talk to the boss if I had a problem’.Sure enough I checked – and they had already charged our credit card the day prior.I inspected the home immediately after their departure. Little or no care was given to our personal effects as muddy footprints could be found leading all over the house, couch pillows and bedding had been simply tossed on the floor in the dirt, and items removed from our bedding were simply stuffed in the outside trash can. No attempt was made to restore the home to its previous order prior to arrival whatsoever.The kicker is - the technicians stated when asked that they had found little or no sign of a bed bug infestation.... just a few carcasses on a box spring. verbatim. hardly a panic.We did file a complaint with the owner - who then sent the SAME two individuals back to our residence the following morning for a follow up. Same thing - asked me to leave the residence, sent me a text message after 1 hour stating they were done. They didnt know that this time I was actually sitting across the street at my neighbors house watching them do nothing but wave a steam gun around the room lazily, light of a bug bomb, and then stand outside.They have as of yet failed to make amends, or return our money. DO NOT use this company.

I would not recommend them to anyone. They dont keep there word. I still have squirrels in my attic. They said they would come back and they havent! Terrible customer service! Clearly not there specialty!

HORRIBLE!!! NO STARS!! Completely did a horrible and dishonest inspection and repair of my home that has left me with my house sinking and excessive damage in my crawlspace that stands to cost me 20k in repairs. They lied on my inspection. They came back to fix damage in my kitchen floor, ripped up all my kitchen flooring and laid cheap shoddy replacement flooring that is now falling apart and detached from the wall. When they were called back out, they refused any responsibility from the beginning. I should have sued them!!! And what company leaves a single mother and her small children to purchase their first home riddled with moisture and fungus damage and lies to make a dollar?!! Worst experience of my life!! There are many more disturbing details to my entire experience, but just too much to even go into. Though, similar to others, they never showed for appointments, returned phone calls, I came home to find them already in my house working on my flooring with no one even home!! JES confirmed they never replaced wood under my house they claimed to have repaired. They pocketed repair money from the bank and left my house to crumble on its foundation. Im still in shock they continue to be in business. Anyone who thinks highly of this company is ill-informed and JOHN was the main person I dealt with through my entire nightmare.

Bullfrogs and Butterflies school uses Hug A Bug services for all their needs. They have done vapor barriers, new crawl space vents and extermination services for insect control at our school.

They said my crawl space was inaccessible while Ive had a plumber crawl under my house, then proceeded to charge $95 for an inspection they did not conduct and say it has to be treated for termites which costs $995. It is very clear they are only out to make money.

I called and left a voicemail. My association uses them for termite inspections. I havent gotten a call back. It has been over a week.

ZERO STARS!!!!! They just show up without notice and do treatments you do not request and try to charge you. Two different times this happened, STAY AWAY!!!!

I called them and they came out and gave me a price had to empty all cabinets, etc. Did not do what they said they were going to do, it didnt work at all. Came back out again and sprayed. No results!!!!!!!!!!!!!! Then suppose to come every three months have not heard from them at all. Would not recommend them to anyone. Just wasted my money and the problems is worst then ever.

A great all around family pest control company

Hug-A-Bug is my first choice for pest control! Always available, always gets the job done!

Not good service