My battery quit suddenly on a Saturday morning. Even though they were short staffed and very busy they accommodated me in a timely manner and got me running with a new battery. Their service is prompt and very courteous!
Ive been a loyal customer to Vatland Honda, not only for my business, but also with my personal vehicle. They have great employees who are always kind and understanding.
Very reliable services; I have always been totally satisfied, Kudos to Rick Ellis and Lon Mowery for their attention to detail and service.
Always very pleased with the service department. That is why I go there. Nice people, nice clean place.
I called to check on a new battery price and was quoted a price.I Then received a call back from the service department stating that my battery was under warranty and that if I could come in at 3:00.That is good customer service.
We have had consistently good service experience at Vatland and appreciate being kept informed about the status of repair work. The text system with follow-up phone call worked very well.
I took my Ridgeline in for some service work before the summer travels. They got me in quickly and were a pleasure to deal with.
Service advisor John was friendly and efficient.
Went in for a scheduled oil change and informed service rep, Jarod, about an issue I had the day before. He looked into the problem...had it checked out and a new starter was installed at the same appointment. They also gave me a loaner ‘courtesy’ car to use to get my work done while working on my car. Thanks Jarod and service department for your efficient, professional service!
The VERY BEST CUSTOMER SERVICE!Vatland treated me with full respect & Josh & Brian went above&beyond to find me the perfect vehicle that suited my needs. I will never give my business to STEPANEKS!!!Stepaneks does not care about their customers! But, Vatland Honda surely put any used car dealership TO SHAME!I would highly recommend buying a car thru Vatland over any dealership!
The service tech Sarah and Rick, took care of us even though we didnt buy the vehicle from them. My son vehicle broke down in Vero Beach over the weekend and got stranded and they came through for us.Not many dealership will do that.
I went in for routine maintenance. As always Vatland provided easy appointment with Sarah who was really helpful in getting me in quickly as my key battery was low and I wasnt sure how long it would last once I received the alert on my car. I was assigned to meet with Adrien upon my arrival, he was upbeat professional and I enjoyed my experience in dealing with him. Everything was explained and gone over before service. Waiting time was minimal and very comfortable in the waiting area. I appreciated all CDC covid guidelines being incorporated from beginning to end of service. Thank you Vatland Honda.
The service department is always on time, courteous and professional. They are always honest and up front with charges. LOVE Vatland Honda.
Lon and staff are just great. Fair prices and fast service. Nothing else needed.
Always a great experience dealing with Vatland. I keep going back and never a problem
Was a pleasure doing business with Vatland Honda. Very efficient and accommodating.
What a wonderful staff of people available to make service an easy task. Thank you for always rolling out the red carpet for everyone who walks in your doors!
Never a bad experience here
Im very impressed with the welcoming set up of this dealership and the quality it exudes.
Great service experience and Good people.Loan and John do an outstanding job.
The Vatland Honda Team is very customer focused and efficient. Hanna, my service representative, was friendly and excellent at communication. The entire service was completed in about 90 minutes!
Ive always preferred using Vatland vs. the Honda dealership in my city. I trust them with my vehicle and their assessment which is more than I can say about my local Honda dealership.
Excellent and professional service.
Great service experience. Very helpful people
The Vero Beach Honda service center in my opinion is second to none the service manager was polite decisive and very informative and managed to save me almost $400 on my repairs I will definitely return with any problems I have with my little Honda Civic sincerely yours. Jm Gribble
It was my first visit to Vatland Honda for a service appointment for routine service. John Stearns coordinated the service - he reviewed the service history with me upon arrival, and services to anticipate upon completion of the multi-point inspection.I was very satisfied with John’s attention and high degree of customer care - thanks John!
Service department employees Rick Ellis and his boss, Lon, are truly customer oriented and always totally helpful and professional.
I was traveling north on the Florida Turnpike when the right rear tire on my Honda CRV came apart. Not a flat -- the tire literally split apart on the road. The AAA who changed it for me recommended I drive into Vero Beach, which I did. I could not find anyone to help me until I got to Vatland Honda. I was on my temporary spare and could not travel very far. By this time it was close to 4:00 p.m. on a Friday afternoon. Thank goodness Vatland was still open. Angelo greeted me and John Stearnes helped me. They both could not have been nicer or more friendly. John found me the right tire, and it was installed and I was back on the road in no more than one hour.. The total cost -- wheel + labor, + taxes -- was very reasonable. Thank you Vatland Honda -- I would recommend you to ANYONE.
Everyone at Vatland Honda was very nice and very professional. They kept me informed while my car was in their care. It was so refreshing to have genuine excellent service!
Had a 10:00 appt, was in on time and out within a couple hours for both services performed.
Lon and his crew do an outstanding job. Just brought my 2017 Accord Coupe in for servicing and they touched all the bases in delivering the required maintenance. When a small problem arose they were quick and knowledgeable with the fix. Excellent.
The BEST Service & most Friendly Service Advisors along with the Service Manager! I highly recommend servicing your Honda or Acura HERE!
My Service Rep, Ron, was great. The mechanics in the Service Area are quick to get the job done correctly.My scheduled maintenance on my Honda CRV was completed in less than 45 minutes.Vatland Honda should be your “Go To” Dealer !!!
Great Service and Great people. Was in for a recall replacement Air Bag. Will use your services again if I need repairs. Thanks Vatland Honda!
I dropped my vehicle off with a scheduled appointment. I had my husband pick me up because it was going to be a couple hours of a wait. I was not happy it would take that long, but I understand it was busy. They found a LED light that was out, and replaced it under my extended warranty. My back up camera was not working. After an apparent internal issue, I had to pay over $400 to replace it, and the car is only 4 years old. The service overall was great, just another expensive visit.
I have always had good experiences with the Vatland Honda service department. Very reliable and competent people.
Service advisors (Rick) and mechanics are doing quite a good job. I can come here feeling confident they will get my 2015 Honda CR-V serviced in a professional and exceptional manner. Thank you.
Everything done safely. I will as very happy with the service. Thank you
We had a punctured time and needed it repaired immediately. They had no openings that day but agreed to squeeze it in. They fixed our tire and sent us on our way in less than 45 minutes. Their customer service is always top notch and they do excellent work!
Excellent service on time. No issues
Lon Mowery & Jarrod Jenkins are professional & friendly. Reasonable wait time.
Jarrod was very professional and considerate. Working overnight and coming off a 13 hour shift Jarrod was aware and made sure my vehicle was done quickly and perfectly.
Jarrod is extremely curteous an also has a fun sense of humor. I have been bringing my Honda I bought in Miami here to Vero Beach during my few weeks a month spent in Vero. Much nicer experience!
Staff was courteous and right on task. Recall was accomplished without any issue and within the time the staff indicted. A pleasure to work with.
As usual at Vatland Honda with Lon Mowery & Ron Sullivan following up service is excellent and we are pleased to be able to highly recommend Vatland Honda for service and follow-up.
Jarrod is the best; honest, knowledgeable, professional and has sincere interest in the customer relationship. Way to go Jarrod!
There was a recall on the fuel pump on my CRV. As usual, Vatland Honda made it easy to make an appointment. They replaced the fuel pump in and I was on my way. Vatland Honda is my dealership of choice for their courteous and efficient service (and sales). Its a extremely good Honda dealership.
Been with Vatland for over 13 years, their service has always been 5 star. Its always a pleasure to be serviced by Ron he is a class act.
No complaints. Friendly and professional.
Cant beat the service department at Vatland Honda! Lon Mowery and his team are kind, honest and efficient. The choc chip cookies are warm and served with a smile. Love Vatland Honda!!
I have had my vehicles serviced at Vatland for many years. Lon Mowery and the service staff greet you by name and are always very helpful and knowledgeable. They always keep you posted as to the status of your vehicle. Keep up the great job!
Rick is always helpful and professional. Thank you for always providing such great service.
I am very disappoint with prices.
The service department is very organized. The waiting area is very comfortable.
Fast professional service, friendly staff willing to make my visit worth my time I have to spend at the service department
Very good service.
Very efficient
As always, it was a pleasure to have our Honda CRV serviced at Vatland Honda. Working with Ron Sullivan makes every visit a joy.
As usual. When something breaks down that I can’t fix myself it always happens after normal business hours on a Friday night. Thus, a dead battery at 7 PM.I have medical conditions that make me highly vulnerable & defenseless to a COVID-19 infection. My only way to survive it is to not catch it. Therefore, when I pulled into the service entrance at Vatland Honda saturday morning, I had a note taped to my window asking the Service Advisor to call my cell phone so I could remain isolated.Lon Mowery, (the Service Manager) saw my note, called me, and asked how he could help. After explaining my situation he told me to remain in my car and had a very proficient technician ‘Patrick’ replace my battery, while communicating with me via a speakerphone, right there on the spot !To add to this completely unexpected level of service, Lon advised me my battery was under warranty and there would be NO charge. I’ll bet I was in and out within 15 minutes and remained totally isolated in my car. In fact, as I was pulling out of the reception area I realized I had never even unbuckled my safety belt.Lon Mowery and The Vatland Honda Service Team.... your life-savers !! ⭐️⭐️⭐️⭐️⭐️
As usual--great service
I had a diagnostic evaluation for an intermittent problem and found nothing serious.
Vatland Honda never lets you down. Appointments are on time and there estimate of time needed is right on the money. You always get a clear explanation of what needs to be done. Excellent staff across the board.
Great service friendly service advisor
Hannah in service was excellent!
Excellent and professional and courteous service. Also punctual.
Service department was excellent.....
Jarrod was very courteous and patient and explained everything to me.
On time, place very clean, very attentive, beautiful waiting area.
Always a good experience at Vatland Honda!
Everything was greatThanks
Good service
My service took longer than expected but my service advisor Ron kept me updated on everything. I was disappointed that none of the staff at the dealership that I could see were wearing masks or using social distancing. A few of the customers wore masks but not many. That to me was disappointing.
Jarrod in the service department is always honest and pleasant to deal with.Never had a bad experience. I even bring Toyota to get fixed there.
Great service
Performed the latest Recall for my Odyssey
Great service. They always get it right!!
Always friendly, honest, and clean. It
Great service and a fair price
Friendly and knowledgeable .. Happy with service....
Excellent and quick service with lots of perks :)
3 recalls and service finished earlier than expected
Recall
Had a defective battery they replaced the battery in 20min and I was on my way,Thanks Vatland
Recall for fuel pump replacement
They are always ready to serve.
Great
Very fast, efficient and helpful
In and out service.
I like Honda cars
Well done and on schedule
Anastasia was wonderful.
Always pleased !!
See you in about 5 years.
No problems
Great experience
Very professional staff
All of the above
WAIT, WHAT ??
Stellar