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Toyota of Vero Beach
1075 S, US-1, Vero Beach, FL 32962, United States
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Toyota of Vero Beach

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Ro
Review №1

Salesman was a no pressure type Guy. We were very relaxed. Salesman showed me choices and explained the difference between them. Very helpful with choosing the one for us. He helped me negotiate a very good price that the sales manager could say yes to. Very happy with the deal. The entire experience was very pleasant. This is our second new vehicle we have bought from this dealership. Looking forward to a next time.

Ri
Review №2

Well what started out as a great dealership has let me down. 1st I called about a used chevy silverado I seen on their website and wanted. They said they had it there, I called before i went here because I was driving an hour to look at it and bring it home if it worked out. I get there and it was sold the day before.... so we look around at what else they have and struck interest in another fresh traded in 2014 gmc seirra. It was in the mechanics shop for a once over, had some flaws but nothing crazy. I liked it. Agreed to come back next day to purchase as long as it test drove good. Came back the following day test drove it and Everything was great! Only issues was the expensive electric bed cover on the truck was broken. So I asked if they would toss it into the deal since they wouldnt budge on the price at all, even with them mistakenly lying to me the 1st time saying a vehicle was physically there and it wasnt... The Sales manager told me all he could do was add in $1200 into the loan and he would order us a new cover. I agreed. This was on January 22nd... Cherry was our salesman and he was awesome! But me and my girlfriend have called several times to the dealer and have texted cherry about when this bed cover is coming in... cant get a honest answer... Nobody in the parts department knows what we are talking about and now we get put on hold till we get hung up on. All I want is a answer to if they even ordered it or did the sales manager just take the $1200 extra dollars from me... if the dealership cant get me the part then just give me my money back for it. . . I work in sales and know things can slip thru the cracks but this is ridiculous....

Ti
Review №3

Absolutely thrilled with my 2020 Prius Prime Limited. This was the 5th place I visited and hands down the best. Ron Wise took great care of me from the moment I stepped out of my car. All the staff were amazing and made sure my experience was a good one. Thank you all

Ju
Review №4

We came all the way from Orlando to Toyota of Vero Beach because they were the only one that had the vehicle we wanted. Glad we connected with Ron Wise, our sales consultant, he was extremely helpful in finding the vehicle and going through all of the details. If not for him, we may have left empty handed. Everything went smoothly and we left for our trip back to Orlando. Unfortunately we had a tire blow out on the way! Who would have thought on a brand new vehicle. Anyway, finally got back to Toyota at Vero Beach at 10 mins to close. Thankfully Ron arranged a vehicle for us to get home. Today they had a driver bring the vehicle to us with a new tire. We love our new Toyota Highlander!

th
Review №5

I brought my 2017 Toyota van to have an oil change. The staff was very polite, the area was clean and organized. I was disappointed that the technician stated my brake fluid was black when in fact it had been changed 3 weeks ago. I did speak to Hugo Torres the service and Parts director who was very professional and polite. He did apologize for the technicians lack of diligence to correctly analyze my brake fluid condition and gave me a free oil change. I would suggest to customers to double-check some of the recommendations made by this dealership for their own peace of mind. Have a good day. Tom

Ro
Review №6

Great service! It has been a long time (years) since I have been to the dealership since I do my own maintenance. I had a local mechanic try to fix something beyond my abilities without any luck. I already know this about my Toyotas! The repairs were not as expensive as I had feared, so Im planning my next round of maintenance at the dealership!

ja
Review №7

James the salesmen & Tony the sales manager were both fantastic!They worked within our budget & made the deal happen.Ralph the financial manager was a pleasure to work with.I Recommend this dealership to anyone looking to purchase a new or used vehicle

Er
Review №8

Hands down the best car buying experience I have ever had. When I parked at Toyota of Vero Beach I was just coming to hear about the amazing deals and wasn’t 100% sure I wanted to jump into another car as I just paid mine off. I was IMMEDIATELY greeted when I got out of my car and worked with Nicholas Grehan who was OUTSTANDING. Nick took the time to really hear about what I was looking for in terms of the types of cars I like, color preferences, budget, etc. I have a credit score that is considered bad (under 600) and he worked HARD for me along with the amazing guys in the finance department to get me into my 2019 Kia Rio with 8k miles on it (practically brand new), WITH $0 DOWN!!!! Within a few hours I was driving off the lot and kissing my old car goodbye. The team there is amazing, especially Nick and Tyler those guys were epically awesome! The building is palatial! It is beautiful inside, clean, comfortable, bright, and it’s upbeat and fun and COME ON, there’s a damn Chic-Fil-A INSIDE the dealership (limited menu, but epic nonetheless)! Now is the time to buy! They are giving crazy deals for trade ins! If you’re thinking about getting a new car do it now, and do it at Toyota of Vero Beach because you will drive off the lot in your new car feeling totally taken care of and assured that the team had and still has your back! Thanks for providing me with an amazing car buying experience y’all!

Fa
Review №9

Dyshean was hands down amazing. Super patient with me. I knew what I wanted before I walked in. And he was there every step of the way and was very professional. He took care of every concern and want I had. If you’re looking to get a car from here, I HIGHLY recommend you ask for Dyshean. If I ever need another car, I know who I’m going to.

Ge
Review №10

This dealership has been around for a while and for good reason. They always have a great selection and great service. However… Their service department is a bit expensive. I feel that if they could give you a better Service it would be rated five stars.The sales people are extremely helpful, the staff is very courteous, and the new makeover of the dealership is absolutely gorgeous.They also have a mini Chick-fil-A inside the dealership that is available to customers and the general public as well.Definitely worth a look and of course the brand speaks for itself.

Be
Review №11

I’m in Coral Springs but chose Vero Beach to do business with because every other dealership (Coral Springs, Weston, etc.) was only concerned about their sales and not what I needed or wanted. Alvin C. was such a great salesman. He made such I got what I wanted and kept me informed through the process. Even after he has been checking in to make sure I’m comfortable with the car. Everyone that I spoke to there outside of him has also been very helpful and friendly. I highly recommend going to them for your next car and ask for Alvin if he’s available. He’s popular because he’s so great!

Je
Review №12

We felt comfortable buying a car here. We liked Jessica our sales person and the showroom is a quiet place. The sales manager lost this dealership a star by trying to pull a fast one after we’d struck a deal for $16,900. (He came with paperwork for $16,999. That’s what 16,9 means to him, he said. Yeah, right. I stood up to leave at that point.) The dealership lost another star over poor communication following the sale. We drove an hour to pick up the car at 5pm the day after the sale, only to be told the car wasn’t ready. (They did deliver it the next morning.) It arrived with no paperwork other than registration and service work done to prep the vehicle. No reply yet from email sent to finance manager. They wouldn’t have had to work that much harder to make this a 5-star experience. We got a good car at a fair price.

me
Review №13

What a wonderful experience with the entire team at Toyota of Vero Beach! I have recently purchased and 2021 Corolla. I am in love with my new car!!Once I connected with Dyshean from sales I knew I’d be treated with professionalism, knowledge, and attentiveness with all my needs. He made the process enjoyable as I had my two kids with me!Tyler and Steve thoroughly answered all my financial questions, also providing a smooth experience. Flo was awesome in aligning my phone with my new car :) She happily explained all the exciting features.Lastly, Jared, Vero Beach’s general manager followed up to ensure my visit was fully satisfied!It was & I highly recommend this location in providing excellent service from start to finish!

Da
Review №14

Their courtesy driver wrecked my car on the road. Even though he as a fault, he still works there, while I am stranded without a car. Talk about a slap to the face! When I asked the managers how will they compensate me, their first words was to knock off a hundred dollars on a dull used car that they have on the lot. They have a audacity to try to deceive me that way. As if I needed to spend money out of pocket after one of their employees ran that stop sign with the company vehicle and hit my vehicle, almost killing me.

An
Review №15

Excellent service for my Prius PrimeHad a 15k mile service. Very nice staff in all departments. Reception area inside and outside were both very nice. They have Chick-fil-A, complementary Starbucks coffee and other hot & cold drinks Also I noticed a nice selection of nice cars for sale. This dealership was just remodeled so I no longer have to take a long ride to the Melbourne dealership (is also very nice).

Va
Review №16

Second time I’ve purchased for this dealership. I drive from Melbourne each time and each time I’ve left with a brand new car! The sales reps are easy going and try there best to get you what your looking for. I drove down for a specific Camry and went home with the car I came for. Easy. As soon as I walked in I was greeted by Deshaun who was very friendly, and seemed excited to be helping me. I wasn’t feeling to good after a while and he went out of his way to get me something to drink and snack on. I will continue to drive all the way to Vero Beach because the one time I went to the Toyota dealer in Melbourne I felt like no one was interested in helping me. Thank you to Deshaun and his finance manager for getting me in the car I wanted!

Ca
Review №17

I can honestly say it was THE BEST experience I have ever had purchasing a vehicle. My sales agent Jessica was extremely helpful and a pleasure to deal with. I didnt experience any of the normal runaround you get with having to haggle on the price. I told them what I wanted and they did it. I LOVE my New 2021 Toyota Rav4 and would absolutely recommend Vero Beach Toyota to anyone looking for a new car!!

Ed
Review №18

Great and fast service from sales to finance, to detailing vehicle. Everyone made sure I was extremely satisfied with my purchase and ensured I was taken care of. Tyson McCoy was awesome and I definitely had him running around the lot as I looked at different vehicles. He never once batted an eye and was extremely professional.I can safely say I will stop by Toyota of Vero Beach again when Im in the market for another vehicle.

mi
Review №19

WILLIAM COFFEE is the man! Made the process easy and non stressful. Definitely recommend him

Sa
Review №20

I had the greatest experience with this dealership. They are really nice people. Guadalupe helped me purchase my Toyota Corolla. She is the best. Thank you..

Tr
Review №21

Hands down the best experience ever On my new car purchase not only did they go above and beyond but they gave me the best deall. Out there I will be back for more vehicles special thank you to Steve ward and his crew for making this car purchase the best One ever

Na
Review №22

Kevin with Kia/Toyota of Vero Beach is knowledgeable and efficient. It also feels like he is on your side fighting for the best deal. This is the third vehicle we have gone through Kevin to get and I wouldnt go see anyone else. Also the finance department was on point, he was able to review, find us additional savings and help us pay the vehicle off easier and faster.

Ju
Review №23

Had a little bit of a hiccup on my visit for an oil change. All I will say is that Jennifer and Mr. Wards attention in this matter was above and beyond super. Steve Ward to matters into hands like he genuinely cared and made me feel like I was important!! Hands down super start place!! Thanks again!!😊👍

Ja
Review №24

My 2nd vehicle bought from this dealership.Lance is absolutely top-tier! Also, Jamar in the finance office was lighting fast. Excellent buying experience. Well done!

Ho
Review №25

Thank you to Jessica and Moses for all your help today. I love my new car! This was my first experience buying a new car. They made it easy. Thank again.

Da
Review №26

Great service By Carl ....highly recommend asking for Carl when your vehicle needs service..

Jo
Review №27

I had the pleasure of having Nicholas Grehan as my salesman today !! He was well informed and I never felt pressured. If your looking for someone who is honest and pleasant to work with, he is the one!!!! He also had an assistant today, Ali, a great smile and also very pleasant !!!

Ki
Review №28

From the moment I got out of my car, I was handed with upmost professionalism! Which was very refreshing. Carl checked me in was pleasant, call and gave me updates throughout the day. My technician was great on the video which was a nice touch, you get to see what he’s seeing. I had an awesome experience. Thanks Toyota!

Bo
Review №29

The service I receive here is great. From the greeting when you arrive to the cashier when you leave. I love the new procedure where the tech working on your car sends you a video of what they are doing. The service writers are very knowledgeable, friendly and able to answer all your questions.

Pa
Review №30

Quick service, gentleman who checked me in was very friendly. The second gentleman I came in contact with was also very friendly. I was not very impressed with all the salesmen hanging around waiting for their day to start, I dont think they should be hanging out so close to the waiting area. Just my opinion.

Jo
Review №31

Carl is the best Service Agent with Toyota of Vero Beach! Always honest and helpful! The texting between from the service team is a welcomed addition to keep the client updated. The video is, also a great addition for the Client to visualise what the service team sees.I would suggest printed windshield stickers showing when next service is due, instead of the handwritten stickers that seem to fade.

Za
Review №32

Nick was awesome! He really took the time to find me the perfect truck, very patient and a knowledgeable about about all inventory. Truly the go to guy! Loving my 2021 Tacoma!

Ce
Review №33

Very nice and genuine staff, they took very good care off me. The service manager I was dealing with went beyond his duties to make sure my service bill stayed at a Suitable range for me. While they were putting the new lock on my trunk i got a pro- Bono and got the inside latch fixed. I was a really happy customer and I’m glad I went there, thank you!!!

Ni
Review №34

My wife and I had an excellent experience at Vero Beach Toyota. Bob, Coltan, Mike and Flo were all incredibly helpful and made us feel very comfortable with our purchase. They patiently answered each question we had and made sure we were happy with our selection. From the moment we walked in until the moment we drove off the lot in our new Sienna we received first-class service. Thank you, Toyota of Vero Beach and Team!

Sa
Review №35

Mr Carl in the service center is a wonderful person to work with, the service team absolutely earned my TRUST throughout the process of getting a diagnostic and getting needed service completed.The flow and cleanliness of the dealership is wonderful, and comfortable. It’s lively and smooth.I felt like I was seen, heard, and understood by mr Carl and the service team. I appreciated getting to know the dealership and getting a service completed at a fair price (under $500 for a major repair & two hours of diagnostic) with all the bells and whistles (hot chocolate & Chick-fil-A) & great free WiFi during my wait.I will be returning to get my Yaris 2018 serviced here again for all major and minor repairs!

Ch
Review №36

Wonderful service from the moment I pulled up to the time I left. Service technician took good care of my truck and was very thorough. I will not be selling my truck so this is important to me. Comfortable waiting area with accomodations. So much better than my Ft.Pierce Toyota dealer. Going to Toyota of Vero beach from now on for all my service needs.

Ma
Review №37

My experience with purchasing a new vehicle from Toyota of Vero Beach was filled respect, patience and understanding. Our agent, Ron Wise provided all of the information we needed to know, He listened well to our concerns and he made the art of the deal happen. Ron even delivered our cargo mat personally to our home. Thank you and we certainly look forward to doing more business with you and your company.

Sh
Review №38

Service provider was very helpful. Service tech explained all aspects of the I inspection. Made necessary recommendations for service. Enjoyable experience. A+ customer service.

Je
Review №39

BUYER BEWARE BUYER BEWARE. AFTER Purchasing a car 04/08/2021 I came today to realized a was scammed. I did not receive my cash off from my trade in Im paying full price for the car, it gets better. Just received an FDOT bill that someone has (stolen)my tag from my trade in riding around racking up tickets from sunpass.Several calls messages later no help!! Dont be fooled by the chic fil A inside. The many hours to be there is to wear you down to get you to sign because your ready to go!

Ca
Review №40

Steven, the Service Advisor, followed thru w every detail of my first service on my Highlander. He called for details to my service policy and kept me informed in a very professional and friendly manner! Service took about 1.5 hours. Everyone was pleasant and helpful.

Ni
Review №41

Ive waited 3 months to leave this review because I was referred to them by a friend that knows the owner and I didnt want to do that to him. The staff was also great while I was there. But now, 3 months later, and after countless e-mails begging to leave them a review, or asking me to bring in new customers, I have to say the customer service is not good at all. I have a few items and a scratch on my car that is listed on a We Owe form to be fixed. Took me a month to hear back from anyone about it and now every time I call to check on it, they say we will get it fixed and then dont hear from them for a week or two. Quit begging for reviews and for me to bring you new customers when you havent even completed the full sale of my truck to me yet.

Mi
Review №42

If you’re looking for a Toyota this is the dealership. Having been to a few others this one stands out and truly provides a great experience. From the time we walked in we were greeted at the front desk with calmness and a desire to be helpful.We worked with Lupe and she was incredibly helpful, patient and worked really hard to get us the lease deal we were looking for. David stepped in to help close things up and he was not pushy and completely respectful. We then dealt with Wally who had a great sense of humor. They gave us popcorn and water and we were there for a while but it really didn’t even feel like it. There’s an overall calmness in this dealership that is extremely rare and kinda weird when compared to other dealer experiences. We live 1hour and a half away from this place so look no further if you want a Toyota. Make the drive. Worth it.Ty for our New 2021 Highlander! Platinum!

jo
Review №43

Do Not take the accessories package, it is a BIG LIE. I bought my truck with them back in March 08. They sold me a package for $2,395.00 witch would cover tires if need led to get replaced. The truth is the insurance for the tires witch was included on the package only pay for one tire, NOT for all tires like they said. I paid $2,395,00 witch was supposed cover my tires, guess what, I still have to pay for my tires.If you by car there, DO NOT get the BIG LIE accessories package deal.

Pe
Review №44

When I got there I was greeted with a smile and I asked what can I do for you. I gave my name and I told him that I needed a tire rotation. Bill took great care of me. You should be proud having such a great employee. When they were finished he told me where my car was. And Bill said if you have any problems please call me. Thanks again

Mi
Review №45

****BUYERs BEWARE*****Proof of reasons why SHOULD NOT go to this dealership to purchase anything from them.Pictures below of proof of a 2019 Corolla with 38,618 miles listed for $16,575 on the Vero Beach Toyota Website.I am in the market to purchase a vehicle, I am a single mother looking for a affordable and reliable car. Upon my arrival I expressed an interest in this vehicle, after immediately taking down all my information the sales representative took 30 minutes to find the keys for this vehicle.I noticed scratches on the bumper and rust along certain parts of the outside of the vehicle. The car was also NOT clean on the inside.After the test drive I was ushered inside to discuss with Tyler (the sales manager) the price breakdown of the vehicle. Tyler informed me that before all the normal dealer fees, they are adding a $2395 CAR WASH (addendum fee)!!! which is above and beyond the listed internet price. Tyler also informed me I was not allowed to take the paper below home as it had someone else information on the backside of the paper.Asking all the questions about other tacked on fees the FINAL out the door price went from $16,575 to $21,964.Please please do your research beforehand, this dealership is NOT trustworthy and will most definitely rip you off.

Th
Review №46

I had a wonderful car-buying experience at Toyota of Vero Beach. Jason Nightengale was the salesperson that I worked with and I can’t say enough about how great he was helping to get the finances to fit my budget and his overall knowledge and help. I will definitely buy my next car there and will specifically ask for Jason!

Ma
Review №47

Ignore the positive reviews. This dealership will absolutely rip you off. Case in point, “accessories fees” added to the total price, that you’re told about once you sit down and get serious. They’ll tell you that they can’t tell you about these fees upfront, because in depends on the vehicle (an additional $2,300 for the car we were interested in). Do a quick Google search about “accessories fees”. But hey, if you’re looking for a dealership that is more than happy to screw you over, complete with the full d-bag salesman experience, Toyota of Vero Beach is your place. Here’s a tip, Google “car dealer fees you should never pay”, then steer clear of dealerships like Toyota of Vero Beach, unless you enjoy giving away thousands of dollars.

Ke
Review №48

Very poor. Bought a 2015 Avalon recently. The cover over the power seat controls was hanging off on passenger seat. Salesman assured me they would order the part and replace it. Have heard nothing. No call back after leaving 3 voicemails and emails. Stay away from this dealership.

Jo
Review №49

I would like to thank your dealer ship for the excellent service I received yesterday Sunday June 13, 2021. Starting with the Salesman Alex, the Sales Manager Kendrick and all the way to Moses Cantu in financing. They were friendly, courteous, helpful and did the IMPOSSIBLE to make it POSSIBLE for me to drive away in my dream car. I will definitely recommend Vero Beach Toyota and Kia to anyone who asks and give them the specific names of these 3 gentlemen.

Ye
Review №50

I found Guadalupe to be very knowledgeable and pleasant to work with, giving me the feeling I was dealing with a friend not just a salesperson. The next day when I stopped by with some questions,she took that extra step to help and make me feel comfortable.

Gl
Review №51

Really have no complaints. Once you get ahold of the right department then the employees are really helpful. Easy drop off for vehicle service and service completed quickly.

Da
Review №52

As a local business owner, I had much higher hopes for Vero Beach Toyota yesterday, as we wanted to support local, despite the higher prices than Orlando or West Palm. I will say that Nancy was a pleasure to work with from the get-go and obviously has an uphill battle working with her “team”. When it finally came down to numbers on a new car, her boss Tyler was both unprofessional in his demeanor and made promises he later would not keep. How sad that my son’s first car buying experience was filled with empty promises & blatant disrespect. Such.a.sad.experience. Will not return, I’m sure it will be worth the drive to a bigger, more reputable dealership.

bi
Review №53

I love my new prius but did not like the way I was pushed into paying for a loan that is over my budget. I kept telling the guy (wont say his name), that I needed to keep my payments near $300. $400 plus gap insurance totally $450 was not in my budget. Granted I made up my own decision to purchase the insurance, but the guy in sales was a bully.

Je
Review №54

From start to finish this was the best car shopping experience we’ve ever had. (And we had already shopped around prior). We were pleasantly greeted by the front desk when we walked in. She was warm and inviting and so sweet. We were brought to Jason Nightingale as our sales guy. AMAZING. I would 100% recommend working with him. He went above and beyond. He was genuine and he really really listened to what it was we were looking for. Extremely personable! I can’t say enough about him. Even down the our finance guy! Everyone was happy to help. With service like this, I would go there every time!

yo
Review №55

..... I want to congratulate you for your excellent service, both in the sales area; as in the Of Services. and the person who moves the cars very enthusiastic. They always have a great availability, very friendly with great enthusiasm they serve the general public. Special thanks to your Great Leader, General Manager Mr. Jerard S. for his great capacity and professionalism to lead his team. Congratulations!!!.

Co
Review №56

Long story short, worked a deal, accepted deal, get a text back few mins later saying they sold it. I would guess for more money. I give them two stars because the one guy worked to get it done. But if all things were equal they would’ve told the other guy it was sold.

Ch
Review №57

Went in for my 5k miles service and oil change. The scheduling options were great with my work schedule. The team had me in and out in about 45 minutes. Very satisfied with the service. 👍🏽

Mi
Review №58

Toyota of Vero Beach sales team that took care of me was awesome from the get go. Jodie, Dan and Steve did an excellent job staying at their best professional level. No pressure, no pushing and best of all no fake treatment. God bless you guys.

Mi
Review №59

I’m a really happy customer! I leased a beautiful Camry for Vero Toyota, this is my second lease with them! Dan Miles is the best he took his time with me & knew exactly what would make me happy! Thanks for your help !!

wi
Review №60

Thank you team for honesty and to the point experience. Freddy Mitchell great job o the service and putting everything together!!!

Ra
Review №61

The new facility is stunning and emaculate . The staff were so incredibly friendly, helpful and very informative. Great visit at Toyota for sure.

Sa
Review №62

I recently purchased my Toyota Corolla from this Toyota Dealership. I had a great experience. Everyone was nice and had good communication. Jessica Sparks helped me with finding my car. She was fantastic 👍🏽

za
Review №63

Great service, finished vehicle in a good time. Customer server is excellent.

T.
Review №64

I had a very good experience at Toyota of Vero Beach!! The NEW Service Dept. is awesome with new state of the art equipment....& I LOVE that they have a Chic-Fil-A section in there now!! My service advisor Carl was very helpful.The only thing I could say negative about my experience, was the looong wait to get my car serviced......but I guess thats because Vero Beach is growing!!

je
Review №65

Hands Down The Best Experience Ever!!!From the moment we entered until the moment we left. Everyone was amazing. From our greeting from reception to our sales associate Jose, finance with Moses and ending our wonderful experience with flo showing us all the tech savvy things on our new Tacoma. I highly recommend Toyota of Vero beach. Thank you all

ro
Review №66

I can not say anything bad. Except advice when there is big sale the day I bought my second Toyota. Bring in more financial guys to run through the final step to get customer out faster.

Je
Review №67

Check in was easy. Tim confirmed service needs and asked if I had any other concerns. Upon inspection Tim spoke with me about suggested service (replacing filters). In and out in under an hour. The new service department is beautiful. Very happy with Toyota of Vero. Thank you for making it easy.

Re
Review №68

I have never had a good experience with Toyota of Vero Beach Service. I always feel like theyre trying to sell me more service. The most recent visit was the worst. I brought my Tundra in to repair the left rear tire which had a nail in it and a slow leak. I was kept waiting over three hours before I was finally told that that the tire was damaged beyond repair and that I would need a new tire. Then I was told that the right rear tire was damaged as well and would need to be replaced. After more waiting, I had to go find the service tech who informed me that they did not have the tires in stock and I would have to come back tomorrow to have them mounted. They sent me home on the spare. I came back the next day and it took them two more hours to mount the tires - again, I had to go find the service tech who told me there had been some complications in the mounting process. After I got home, my son noticed that the tires had been mounted backwards and were both on the wrong side.(the tread indicates the direction and their was also an arrow that showed on the outside that showed the direction the tire should be facing). I brought it back in the next day and dropped it off for remounting. I picked it up and brought it home believing that the nightmare was over. A day later, my wife found one of the lug nuts in the road in front of our house. When I checked, several others were loose. This is unquestionably an alarmingly dangerous level of incompetence by a supposedly professional (and expensive) automobile service department. My advice? Dont get work done here and, if you do, make sure you check it thoroughly before driving off.

Mi
Review №69

Thank you to Jessica! Bought the 1st car she showed me, at the payment I asked for. The whole staff was friendly, and courteous.

An
Review №70

Always a pleasant experience - just make sure you know what’s going on with your car and what it really needs before you go in.

Ka
Review №71

This place is an absolute nightmare. I went in on a Sunday to buy a car. I knew my credit was good. They were trying to add a $1000 dealer fee, some type of reconditioning fee $2300, And another $1200 fee . I objected. When I asked the finance man why my interest was so high he told me for each year the car was old and extra interest point was added I walked out. The next day the manager Tyler called and tried to put the deal together. In between that time I heard of packing Which is allowed in the state of Florida. They had added 2.5 percent on top of what the lender was charging me in order to get more money. Trevor went home and had the next day off. He assured me Sage, his partner, would contact me nobody ever did. The car had a recall on it and I wanted them to fix it. Tuesday after Tyler had his day off he tried to call me again with a gentleman named Trevor, probably another manager. This guy would not let me get a word in edgeways so I hung up and the deal is finished. Stay away from this dealership they lie, they pack, and they treat people terribly. To be honest I dont know how they stay in business. Buyer beware and check cars not only for % but recalls. Im still without a car.

Re
Review №72

Courteous staff. Costs are discussed before commencing work. Repairs are completed in a timely manner.

Ro
Review №73

Service was timely and personnel polite. Two days after the service I was notified by e-mail from Toyota that my vehicle was overdue for a service. What’s that all about?

Ha
Review №74

Hello everyone. Kia a Vero Beach is an amazing place to buy a car in fact, I got two cars one for my daughter, and one for myself. I have never and my 58 years had such wonderful customer service from ALTON MCGRIFF and to the staff you all are AMAZING!!! You kept all of your promises to me and I am dearly and deeply grateful! God Bless You!

Li
Review №75

We love our 2021 Camry. this is our 5th vehicle purchased from there over the years - excellent, professional, loyal service. Thank you to the team at Vero Beach Toyota. Especially Colton Holmes, Great deal every time.

Se
Review №76

Avoid this dealership like the plague! I went in to test drive a vehicle and was instead pressured into giving information so they could do a credit check without being told why they needed this information. Before giving any information, I asked if the information I was giving was going to be used to do a credit check and was told that it was not. I asked again just to clarify that the information I was giving WAS NOT going to be used to do a credit pull and was told it was needed to let me TEST DRIVE the car. I was absolutely lied to and a hard pull was done on my credit score which dropped my credit 14 points. I was looking to test drive the car, instead I was sat down like I was in to buy the car. I have been to a few other dealerships in the area and never was asked for information other than my drivers license to test drive a car. Very shady and underhanded sales people at this dealership.

Ma
Review №77

I absolutely loved my sales associate Alton. He was wonderful to work with.

Ma
Review №78

I must preface this review by saying that car shopping is my most hated activity. Nevertheless, we had a great experience at Toyota of Vero Beach. We had called the day before and asked to speak to someone about leasing, and we were led to Tim Boggess. He was a very straightforward, informative young man, professional and no nonsense - just what we were looking for. He answered our questions without high pressure sales, spent a lot of time on the phone with us, and made the process easy to understand. He knew what we wanted, what our limitations were, and his suggestions stayed within those limits. We would work with him again. Michael Watson in finance was informative and thorough. Our questions were answered and our needs were professionally met, without high pressure. Overall, a pleasant and positive experience.

Do
Review №79

Friendly and kind service staff. A good dealership to deal with. Bought three vehicles from them and will continue to use them. Recommend them if your looking for a vehicle and good people to work with for purchase and service.

St
Review №80

My wife and I bought a new 2021 RAV4 yesterday. Got a great price for our trade in and paid good price for the new RAV4. Tyson was great to work with. He made sure all our questions were answered and that we had a technical expert go over all the features of the new car. In all a good experience.

gr
Review №81

Dan and the team at vero toyota did a great job and got me a great deal on a 4 runner. I highly recommend using them the whole process was quick and i was happy when i left

Mo
Review №82

Great service, with both the salesman and financial services explaining things clearly! Friendly, quick service!

Ji
Review №83

Everything was fine except they said they would refill my washer fluid for my windshield wipers. I got home and there was no fluid in the washers. So I had to go to the auto parts store and buy a gallon of washer fluid. That should be noted to the technician

De
Review №84

Vero Toyota always gives nothing less than Royalty service. Not just the service department. All around they are the finest. Beat deals in buying. New or used too. Always friendly. They are all giving the best to the customers. Thank you VERO OF TOYOTA

Fa
Review №85

Best customer service, best sales representatives. Car sale was so reasonable. Fast procedures. New amazing remodeling to the whole building as well as to the stock inventory.

Se
Review №86

Thank you Vero Beach Toyota Service Department for your expedient services done on my Tacoma. Not only did they do my 10k services, they also provided extra services of installing step bars for my truck without setting an appointment and with great pricing. From start to finish of being there I am completely satisfied with the services rendered. Thanks Toyota staff!

Lo
Review №87

Thank you Jessica and Jamar! I love my new Highlander! High recommend jessica! Very kind and very good customer service.

AD
Review №88

I was greeted by Guadalupe Magallon, she is the best! She has great customer service and she was very informative! I must say that this was my best car shopping experience ever!!

Br
Review №89

Toyota of Vero Beach found me the exact truck I was looking for. The Tacoma TRD Off Road with the packages I wanted is quickly becoming a unicorn, and they found me one in the color I wanted within a week. I’m a VERY satisfied customer. Sales staff was friendly, acommodating, and professional, and the purchase was quick and painless. Best car buying experience of my life. Thank you Toyota of Vero Beach!

Mo
Review №90

Just a heads up, be on the look-out for the manager, Tyler, who promises the world, makes commitments to keep you in the door, and then, when it comes down to it, reneges his offer and says “he didn’t mean to say that”. Unfortunately, fits the stereotypical scheming “car salesman” definition. When he comes you way, you’re smartest to walk away right then and go to another dealership.

Bu
Review №91

My new 2021 Toyota Highlander is the 4th vehicle my family has purchased from Toyota of Vero Beach in the last few years. Everyone on their team that Ive dealt with is Top Notch. They are professional, efficient, courteous and knowledgeable. They earn their 5 Star rating.

Al
Review №92

I had a great experience with this dealership UNTIL I walked into the finance managers office. He rushed me out of the office and didn’t explain anything to me about what I was signing. I didn’t even know where my first payment was to be made. He was on and off of the phone talking about how many deals he had closed already that day. He picked up the phone and the other sales rep was cursing and my daughter could hear everything. He didn’t run my card correctly for the down payment, was in my favor but still done incorrectly. Then almost 2 weeks after I left the dealership, I started getting phone calls stating that they had forgot to get me to sign some paperwork and I needed to come back to finish signing. Now I live almost an hour and 40 minutes away. If I wasn’t rushed they wouldn’t have forgotten. I then called and asked to speak with the service managers, manager and he was just as bad. Interrupted me when I was explaining the situation like he didn’t care one bit. There are plenty of Toyota dealers around and I will never purchase from them again or even recommend this dealership to anyone.

Ke
Review №93

I just purchased 3 vehicles from this dealer and my sales person was Sean Close. I was super impressed with Sean’s knowledge and ability to make my experience a good one. He was quick, he answered all my questions and got me exactly what I wanted. I highly recommend this dealership and definitely Sean Close as a sales person. He’s was awesome from start to finish.

St
Review №94

Dan was great! Went out of his way to make sure we got in the brand new vehicle that we wanted. I would recommend 100 times over. And if your credit is so so, they have programs to get you approved. Will be back again!

Ap
Review №95

My husband and I purchased our car(actually my car) from 3 of the best guys you could ask for. Tim Boggess was amazing to deal with, friendly and attentive to our concerns and needs, very personable. Tyler was concerned about our comfort and so apologetic about our wait time (it was VERY busy) and in my husbands words, Bo is one amazing salesman.(And yes he did really say that) We appreciate all of these guys so much. We will definitely be back for our next car and will be sending as many friends as possible to them. Thanks again guys.

Ma
Review №96

My third car from Toyota of Vero Beach. Great service and the staff members are wonderful. They continue reaching out to you even after you leave with your new vehicle. Very impressed

Ka
Review №97

Just completed my 30k servicing at Toyota of Vero Beach and couldn’t be more pleased by the great service provided; from the convenience of the online appointment, the greeting received upon arriving, the reception and explanation of services by advisor Steve Lasker, the expedience of the shuttle service, outcome of the car inspection, to the efficiency of checking out. Everyone was super nice and I felt valued as a customer. Oh, and the car is operating like a dream. Go Toyota!

We
Review №98

Thank hou so much Jessica!!!! I love my new corolla! Awesome job!

Na
Review №99

Great experience at this dealership. Im not a fan of dealership and truly hate going, however; this time was much different!!! Nicholas Grehan was great, knew what we could afford, stuck with our pricing issues, got us in a brand new truck that we love. The staff is friendly & efficient making the whole process great! There is a Chick-fil-A inside, we were offered lunch, just a great dealership!!! P.S. dont break the bell when you ring it 😂😂😆😆

Da
Review №100

Just moved into the area a couple months ago. I decided to go with Toyota of Vero Beach from their great Google reviews. I had a recall performed there. Great turn around on the work, no delays and clean work. They also helped me with a warranty claim and was able to get it done super fast. Steve in service is super helpful and accommodating. I will return for future services.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:1075 S, US-1, Vero Beach, FL 32962, United States
  • Site:https://verobeachtoyota.com/
  • Phone:+1 772-291-0653
Categories
  • Auto repair shop
  • Toyota dealer
  • Car dealer
  • Car finance and loan company
  • Motor vehicle dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:8:30am–8pm
  • Tuesday:8:30am–8pm
  • Wednesday:8:30am–8pm
  • Thursday:9am–6pm
  • Friday:11am–5pm
  • Saturday:8:30am–8pm
  • Sunday:8:30am–8pm
Offerings
  • Car hire:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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