Decent gym a lot of talkers. Cant get the Gainz if youre flapping your gums!

I love all the work out machines they have all kind and for every part of bodywork out quality machines nice atmosphere clean I am very happy

Facility is really nice and clean however they dont have a family rate--and what they do have in order for your family to come (or spouse) is 80+ monthly for the same amenities you can get for 3x less at the YMCA.

Its quite frustrating when the Gym doesnt open on time! It seems to happen about every 2 weeks once or twice regardless of who the employee is on shift at that time. On these days the gym will open 15-20 minutes late and at least 10 cars waiting. When you pay for a service monthly and the service is set to start at 4 am it should! Im more than understanding that stuff happens and occasionally you may run late. With this continuous issue I believe that it would be beneficial to everyone if Golds could go back to 24 hours keyless/card entry.

Nice gym with good equipment. Its clean, well maintained, and has a Kids Club.

Bad customer service. It seems that they ignore you

Awesome place everyone seems friendly

Great, really looking fwd to getting in better shape. This place has it all, i.e., trainers, pool, jacuzzi, classes, work out clothes & health snacks, etc. to purchase. Looking fwd. to getting started.

Went in there to check it out very nice gym nice people

Awesome 💪💪💪 worth the climb

I went as a guest. Friendly staff at the front desk. Clean place, plenty of workout options.

I noticed torn material on the machines and ALL there mirrors has film and dried spit on them. I cleaned several just so I could see. Not very selective with there music. They do have several machines to isolate certain muscle groups

Massage was excellent! Staff super friendly and helpful.

One time I went to Golds Gyms and I worked out there, its pretty nice working out their it is easy to work out there.

I was going to get a membership here but the online ratings are low, staff are “better than thou” or uneducated and management does not respond to negative feedback. Most of the recent feedback is regarding management. Management is also hard to get in touch with.Looking at getting a membership here? Do your homework and check them out. Parking is minimal, trainers are expensive, fees are abundant but not always clear. A member is paying for the Gold’s name without receiving the Gold’s experience.Management should be replaced or tuned up. This is NOT a Gold’s gym!

Golds Gym has the best zumba instructors! Joni, Teresa, and Kay are the best! Best workout!

Nice employees, the layout of the gym is terrible tho.

I signed up but due to a medical condition my doctor doesnt think its safe for me to go to gym. I hadnt actually went yet not even for the trial so I call to cancel and get my money back and was told no they would not cancel. I was so shocked even if I could go to gym I will never go to golds gym. We have planet fitness I recommend going there.

Liked the gym for the time I went there. But difficult to work with. I cancelled my membership and they still charged me for a gym improvement fee for an entire other year when I cancelled my membership. I figured they would pull something to get more money because of the cancellation. That part was ridiculous. Other than that, pretty good gym.

Parking lot is too small. Disrupts experience at neighboring businesses because the golds patrons take too much parking. They are also horrible drivers pulling out in front of people frequently.Please hydrate your customers better before they leave. Their brains seem depleted causing them to frequently pull out in front of people when leaving.

Connor was great and gave a thorough tour. Definitely recommend

I am never the person to give any businesses a bad review. But I just never have regretted my decision to switch to a GYM so much until I did to Golds. A year ago I switched my account from biweekly payments to monthly, ever since theyd keep calling me over and over again telling my payments were behind. I would keep taking my bank statements to prove my payments were current, but they would never fix it. Every time I would go to the GYM if there was a new person at the front desk that didnt know about the issue I would get stopped by them telling me account was delinquent, I would have to explain the issue over and over again every time this would happen. It took an entire year until I got tired of it and cancelled my account. The person who helped me cancel my account, apologized about the issue, and in order to cancel the account she had to postpone my payments for November and December giving me those two months for free and told me to go back at the beginning of December to cancel. I did as she told me. But a few days ago I realized they had charged me for December when she had told me it was not going to be charged, the bank account I was using for this payment did not have any funds so it over drafted costing me a total of $70 for just that one payment, I called Golds Gym to see if they could resolve this, but they told me they could not do anything because depending on the time I cancelled sometimes payments still come out.By far this has been the worse GYM membership I have had.

One of my favorite facilities....

Lack of functioning well taken care of equipment.The sauna is nice.Overpriced and long term commitment arent worth it for me.

This gym did not enforce mask use.

Great place to work out all the equipment you would need

I workout here 5-6 days a week and I love it. The employees are friendly and helpful. I personally know the owners they are great and I know they are honest and fair. Ive made friends with countless people while working out here and they are all friendly and helpful motivate me to better myself physically and mentally.

I enjoy this gym, they have everything I need to get in a good workout and their classes are a plus!

A pool! Are you kidding me? This place is awesome! Great friendly service.

Front desk is helpful and the gym atmosphere is great too. Nick Jones and Rain are so helpful. They really go above and beyond to ensure my experience at golds is 5 Star

Extremely frustrated with this place. I cancelled my membership months ago, but my husband called and cancelled a month ago. He went in the day after he called and signed the paperwork and officially cancelled. Come May...and guess what? My husbands membership was pulled from our account! He called and they had no record he had ever cancelled and did not even have the paper he had signed. My husband was very frustrated and went in, in person to try and get it strait. He wanted the money back for the month they charged, but they refused. They offered a free month if he decides to return. He made sure they cancelled his membership and gave him proof this time. Every time either of us has sought help in this place the staff is extremely poorly educated on the help we need and can never point you to someone who does know. We wont be returning and its unfortunate. They need to train and educate their staff and make sure they cancel memberships right when requested. Waste of money.

Please be careful with this company. Once you sign the contract you are there to serve their interests they are not there to serve yours even when you speak to management. Their word means nothing and they have no respect for your time or schedule.

This was not my experience but that of my kids. My daughter and a friend wanted to go check out the gym and see if they liked it they charged them $15 each they were there for one hour max.In my opinion that is no way to do business.

Equipment almost always working/quickly repaired. Rain doesnt leak in through the ceiling. Equipment rarely wiped down -. Clean nice interior. Normally no wait time to use equipment. Overall a great gym.

Horrible customer service. Managers don’t return calls, and if you try and exercise a freeze on your account be prepared to be lectured. There’s no follow through with what management promises and what they deliver. The people at the local YMCA are much easier to deal with and in my opinion the facilities are pretty equal.

The new owners have done a tremendous job making it a clean, bright, efficient place to work out. I waited for 6-7 minutes to order a protein shake and finally gave up when the girl behind the counter continued to ignore me, but thats the only downside. The new parking lot set up is awesome too.

Best gym in twin falls easy. Great hours, great staff, quality equipment throughout and sufficient amounts of equipment to fulfill workouts regardless of how packed the gym is. I love this place!!

Anything you could ever ask for under one roof!

Loved tanning

Staff is very unfriendly. Trainers are very rude to people who arent in their classes. No signs posted about work out areas being closed. Then even though you are working out in said area before a class is going the trainer will come down tell you to go move to a corner. Then once you complain trainer will take your phone number call you from his personal phone to try and explain his reasoning for acting such a way. When you call and talk to a corporate gal named Jody about said trainer taking your number from your file she will just say well there are signs saying that area is closed during such times. Signs in which they put up after I called the first time. I didnt go back to the gym for 2 month because I didnt want the trainer to harass me. Once my contract is up I wont be returning. Which I am scared of for how many people I hear have ended on good terms and some how pop up with a random bill for at least 200 more to mess up their credit. Unfortunately they arent the gym for people who arent there to body build very judgmental place half the equipment is broken.

I would not recommend this gym to anyone. Do not sign up for the top 1 they lie. Classes are available at any level apparantly. Paperwork I was given with gym information is outdated an I am constantly told the information changed well update your stuff. Lack of informative employees and personal trainers are a joke our session was supposed to be 1hr an it lasted 10 minutes. They wanted referrals I wont be referring anyone an Ill cancel as soon as my contact ends very disappointed felt bait an switched.

Ive been going to Golds for over 8 years.. its extremely dirty. Lights have been turned off for over a month now. Womens bathroom has had a stall that has been in need of repairs for months. The ceiling leaks so bad they have buckets all over. When I complained I got laughed at by the people behind the desk. I have a friend that has had his vehicle vandalized 2x in the parking lot. Very concerning!!!

Don’t bother attending This gym facility. I had an appointment there Friday night for an assessment as a senior citizen the gentleman that was supposed to give me the assessment was not there and not been told that I was going to be there I was lied to a myriad of times saying that someone would call her they would get in touch with me that has not happened as of this morning at approximately 8 o’clock I went to their office and talk to the assistant manager and told him the situation and he was we don’t operate that way well yes you do so here’s the deal save me time save your money go somewhere else.

They hired a whole new staff who is super helpful and always fun to talk to. Judgement free environment, theyre always getting new equipment. Love going to this gym.

Didnt go in, no basketball court. Dude outside was cool! Said the closest court was at the Jerome recreation center. Recreation center was PERFECT! 15min. Away.

Why pay to do what you can easily do at home fore free

My experience with golds... not good to say the least. I went for about 2 weeks. Then quit. The facility is far to small to occupy after work sessions. The staff is garbage for help. I try to cancel and after over a year (my pointless contract they said nothing about) Im still trying to cancel. And wouldnt ya know I just got charged again today. But if youre looking for a place to rape you on price and contracts, mirror selfies, over crowded, lack of space and equipment or reliable equipment rather. Then this is your place!

The 2 girls that work the night shift are absolutely amazing I constantly see them picking up the equipment an making sure everyone is ok at the gym

A plethora of machines open to use, great trainers and motivating atmosphere. Womens room with cardio and separate weight machines making working out comfortable.

Operationally this is a poor establishment. Dressing rooms in disrepair, moldy smells showers. Pool and hot tub are 50/50 on being open. Racquetball courts are barely maintained. Have done some upgrades on equipment.

Lots of equipment to use and the staff is always friendly. A bit pricey but you get a lot. Just wish was separate hot rooms for the men and women. Fills up fast.

Bought a 6 month plan on top of a personal trainer. Personal trainer did nothing she said she would, she was always late, and she honestly didnt care when I was at my breaking point (I was about to puke). When you walk into there its jocks who lift 400 pounds at a time and skinny girls who are everywhere. I spent 700 dollars there in 6months. Then when I didnt want my trainer anymore they refused to give me back my money because she wasnt doing her job. This place sucks and honestly not worth it.

Golds is GREAT again!!! New owners have made significant improvements. Equipment is maintained, gym is bright & clean and staff is welcoming & friendly :-)

Nice assortment of equipment. Id like more gym hours. Really nice place when less full

Equipment always broken. They wont talk to you about a memebership unless you g through registration. Customer service is horrible they are arrogant and rude. Dont waste your money. The YMCA is better!

Can’t cancel your membership without giving a month’s notice AND even after giving said notice it takes longer for the account to actually terminate. Shady business practices.

I did not find the equipment in good repair. The General Manager did not return my calls. MOST of the staff was knowledgeable and friendly. I wouldnt take a shower in the locker room...I cant believe they call that CLEAN.

I only joined because anytime fitness went out of business. Golds is Always packed, sometimes you cant even find a parking spot. Had the membership 3 months and used them once. Canceled just so I didnt have to deal with them anymore. The night time hours are fine if you dont mind the stearoid freaks. Walked in once at night and walked right back out

If you are the kind of person that likes getting in an abusive relationship with someone that will treat you poorly once they get a ring on your finger then this is the gym for you! That was no longer for me and we have officially signed papers and our relationship is over. It was a painful and expensive separation...but I am glad I am out of it. Do not be sucked in with all the promises up front and the fancy equipment.

Fantastic gym and community. Staff is very willing to help you find a workout if youre not feeling it when you come in. Energetic and casual atmosphere.

I been coming alot at night an Julia has been amazing she always keeps the gym so clean an shes very attentive makes my after gym shakes perfect shes always so nice an greets me everytime I have had horrible service by most day shifts which is why I chose to come at night an I would come every night because my gym experience is always amazing when shes on the clock. *mudrovich family

Their crossfit like class is taking over the gym. I cant get a workout in anymore. I feel ripped off. But where can I go.

We are members here and love it, staff is great, very clean throughout the gym and great kids area, we bring our kids every time

I love coming at night when theres hardly anybody else

Staff has no training and could not answer any questions. The facility was nice and clean. Poorly managed and deals are poor at best. why pay a start up fee and initation charge when no answers are given no one can return a call and no one can seem to care at all.

Very nice, clean, large, open gym. They have all the equipment anyone would ever need, as well as a pool, hot tub, and sauna!

Just a heads up. Even if your on a month by month subscription (no long term commitment), if your card doesnt work, they report you to the credit companies and put you into collections. Fighting this now - but beware, they are VERY missleading.

Best gym in Twin Falls at a competitive price. 24 hours during week is super nice also.

Served the purpose for one month.Amazing number of ppl that dont wipe down what they touch.

I had a personal trainer there and also a membership. Trainer was supposed to be $90 twice a month but was charged an extra $90 because I had an extra payday in Dec. I was also charged $40 for gym maintenance in December but didnt see any maintenance. Machines are supposed to be secured to the floors but arent, mats are bowing up so have tripped over them a few times, showers are dirty, when walking from pool or shower the floor is slippery when wet, when I would go in for my training sessions we would have to wait on machines cause people would be sitting on them playing on their phones or flirting with each other as if it was a bar. When I tried to cancel my membership I was given the runaround, never got called back when I left messages, person who could cancel it for me was never there. I finally got so tired of all the BS I just gave up and never paid. Hope they go down.

Love it great place to work out and to let out some stress from work!!!

Great place to workout with lots of equipment plus many amenities e.g. racket ball, sauna, pool, daycare.. there is a hair salon and tanning next door as well

Very nice staff, by far the best amount of equipment and activities than other gyms in Twin, also their pitch wasnt pushy just showed us around and asked is how we wanted to workout.

My membership was stripped from me for defending my friends, Be cautious when filing a complaint about employees here they dont handle problems professionally. Instead they pin the problem on you and jump to irrational conclusions.

Facility and equipment are pretty good. They are consistently out of towels though.

This gym would be so much better if it was 24 hours, and the Staff at the front desk knew what they were doing.

I giving 2 stars because this is my first week, the first few days started out well enough, on day 2, I was to meet with a fitness trainer to discuss my fitness goals. Our appointment was scheduled @ 9am, I arrived @ 8:49am, & the people at the front desk were very nice, told me to have a seat, offered me water.. By 9:30am, I wasnt happy! Decided to go workout, instead of just sitting there. About 9:45, the Trainer (Nazi) comes up to me & says, You ready? There was no Sorry, Im late... Strike 1.When I enrolled I was told I could bring a friend for a week for free to see if they would like working out there. I brought my adult daugther, we walked in & I scanned my key tab & no one said anything, so I showed her around & we worked out. Today, Saturday June 16th, 2018.. i walked in with my daughter scanned my tag & we proceded to go workout..When the Front Desk Clerk said, Excuse me, do you have a membership?to my daughter. I said, She with me, I was told that when I joined, I could bring a guest for free for a week. (This was only the second time, I brought her) The clerk, Shanna was immediately very rude & stated that you need to sign a waiver each time you come in & its $5 dollars each time. I told her, Thats not what I was told when I toured the facility, repeated what Nazi (the fitness trainer) had told me. Shannas reply was, Well during the month of May, it was bring a friend for free but not now. I went to my car for the car & brought back the 5 dollars. I told Shanna that I just joined in the second week of June & that I was told that I could bring a guest for 1 week for free, gave her the 5 dollars & went to work out with my daughter. Strike 2.Ive worked in customer service for over 20 years, if I was ever that rude to a customer, I would have been repremanded by boss or received a write up.Seriously people..customer service is the very first thing that people judge a company on.Very dissapointed!!👎👎I will be talking to the management.

Well the amenities are nice the membership contracts would be reasonable if it accommodated a night life for graveyard workers I love going but its always closed at the wrong time during weekdays for graveyard shift employees.

I love this place.I have been 2 years in this place and I want to give special thanks to the working crew in this place specialy with new management and the front disck which are friendly and nice and cooperative with their customers. I want to point to the out standing performance of Jessa at the front disck. She alweys at the same high level of caring and cheerfulness throught her shift. She understands her customers which is I think is a level beyond of just being nice which she is nice too.Thank you.

I cancelled my membership because the equipment at this place is always broken. Cancelling is a nightmare. They will continue to charge you even after you cancel. Its a total scam. I would recommend everyone stay far far away.

Group classes are fun and offer a variety, the instructors are very motivating and friendly

Staff is younge and carless. The cable has been down for months and the staff says they are working on getting it back. Cant wait to be done with my membership!

Staff NEVER knows how to answer questions. No one was able to tell me how much it was to add my husband. They told me my yearly fee was due in February, but they charged, without notice, in December causing me to overdraft. I dont think they really wipe down equipment much. The locker rooms are disgusting. I once left a paper tag in a locker to see if it would be found and cleaned...6 months later its still there. The cable is still crappy. The manager is impossible to reach. No one really seems to give a crap about their job, or take any pride in it.

Zumba class is awesome. But they took out the womens section. One employee said so everyone can mingle. Like a meat market. The equipment in front doesnt conform to older women as well. Hate the new set up.

Increased availability & cleaner than inder previous management. Many improvements!

Weve had great experiences here! I really like the 24 hour availability Monday - Friday, the extended hours on the weekend, and the staff here. When my daughter and I signed up, new owners had just taken over. I think they are doing a great job and have made very positive changes over the past few months. My daughter has spent part of the summer interning in Pocatello, and prefers this Golds Gym over their bigger and newer facility. The layout is very user friendly. We started out with just my daughter and I joining, but now our whole famly has signed up. Shes been recruited for a college basketball scholarship, and our trainer is awesome. Hes done absolute wonders for both her and I. We live all the way out in Murtaugh and make the 45 minute drive twice a day to workout becuase its total worth it!!

Not bad. They have really improved in the last year.

Havent gone in over a year, went to cancel membership and the guy who greeted me was rude about it and told me to come back in 7 days. Thanks for making waste more gas.

They made it very difficult for me to cancel my membership. I had to call and leave multiple messages (the person in charge of memberships was NEVER there) and I only received a call back once. I eventually went to the gym to cancel and I was 8 months pregnant at the time. They tried to convince me to keep my membership because of all of the baby weight. The last thing a pregnant woman wants to hear is that shes fat. Never again.

Customer service was frustrating for a little bit, being told different things by three different people, but it worked out in the end.

A great gym thats 24 hours and a friendly staff.

Makes me feel good after working out.

They dont really know what they are doing unless they are the trainers

Went in to sign up and get told a price and activation fee, fine. Go through putting all my information in the system and then get told, oh yeah, there is an annual maintenance fee due in 3 months (which was never initially mentioned) - ok. Look at receipt for activation fee and there was an extra $20 for key tags charge. When I call the guy out on it, he doesnt say anything. What type of company conducts business like this? Oh yeah, my contract says I have to pay for lost key tags - but since the contract is Signature Fitness that doesnt apply now because its Golds Gym.During my free trail period I learned a few things - #1, the parking is awful! #2, most TVS on the machines dont work. #3, staff cant answer anything and the reply is always come back later and ask someone else. 4#, machines that were broken when I 1st started are still broken over a week later. 5#, people come in as they please - who knows if they are actually memebers.

I.go there all the time staff is great

Best place to do fitness in Twin Falls. Love this place.

They have canceled my 5am Wednesday/Friday schedule.

Should add a couple more Barre classes. 2x per week is not enogh.

Great gym, alot of great staff. Clean with a lot of choices for machines/equipment.

Equipment was all in major disrepair, and there were no sanitary wipes available to try and clean the ripped up equipment. We were profiled by the staff as we tried to use the 3-day VIP pass, which they didnt even want to honor. So, no, I do not recommend this place.