Bradley was fantastic at helping me purchase my car. My husband& I had some issues with getting some of the information needed for financing that created some delays (Not at the fault of Carmax but of the bank)& Bradley was so patient & helped us so much with every step. He explained everything perfectly to us& even after the extra hours it took on our end, he remembered the bow!Also PB was great with helping us finish up with all the paperwork&made it as painless as possible.

Every step of the car buying experience was the best Ive ever had. Lisa helped me, and she was wonderful. Look, try CarMax when you need to buy or sell or trade a car! Youll see what I mean!

CarMax pays more for your vehicle than new car dealers and they have great customer service. Everything went the way I wanted and I dont have anything to complain about. I got rid of my Lexus and bought a Raptor. Great experience!!

I went in two days in a row. My first night i went in just to get an appraisal. They were super helpful and offered me a great price. The next day we went back to sell the car. It was a smooth process. Online it said there was a wait but when i got there they got me right in.

Waited 2 weeks for my vehicle to arrive, paid $99 for transfer fee. Car finally came in, go in to test drive. Did all the paperwork and was told I need full coverage insurance on a car I haven’t even physically seen yet except in pics or even got to test drive!! Seriously!!! Get full coverage insurance on a Friday at 6:30pm. Requested transfer fee to be refunded and sales advised that was my problem now. Learned my lesson the hard way. Terrible customer service.

We bought our car from carmax and it couldnt have been an easier process. We found the car we wanted online, they shipped it from texas to the tulsa location, we filled out pretty much everything online. Once the car arrived we went to pick it up. We were only at the dealership for no more than 20 min. If you are looking for a vehicle I suggest carmax. They are definitely awesome.

Steve was the gentleman that assisted us with getting the car appraised. He was great.Very personable. The young black man that helped us with the payment part was not allthere. Asked the same question a couple of times and then realized he had heard theanswer before. His name was something like Yontae. If I had to guess his age Id say 23.Anyway overall the experience was very good.

Absolutely great experience all staff was friendly and informative. Joe knew his business and made the car buying experience seamless and painless. In and out in less than 2 hours. I would recommend carmax to anyone and everyone

My experience from start to finish was a piece of cake. CarMax gave me a very fair offer (and much higher than other similar dealers) on my car. I filled out all the information on my BMW online first and received a conditional offer. Then I took it in for an inspection and received the exact same offer. I brought it back the next day and had a check in hand within 30 minutes. It was a breeze and every staff member there was extremely pleasant and helpful. Excellent experience!!

THANK YOU JASON Stewart!. Really appreciated the relatable human connection while purchasing our first car in 10 years. Answered every question, was Incredibly patient and knowledgeable. Great experience left happily in my new car after only about 3 hrs including appraisal of trade in...and phoning our insurance to be covered to leave in new vehicle...(didnt know that...u need full coverage before you leave fyi) ..I think the insurance call took longer than the rest! Anyway...amazing crew up there. Couldnt havent made it any easier on us..

Fast friendly easy very down to earth employees

Good experience overall. 3 days away from picking truck up(it’s a 4 hour round trip to the nearest CarMax) to got a notification that it would be another 3 weeks before I could take possession. The issue was rectified with a few phone calls, but it should not have been necessary. If not for that, 5 stars. Every employee encountered was friendly and helpful.

Sold a jeep to Carmax. Their offer was $3000 over what two dealers were offering. Good people to work with.

Great staff very friendly. Wasnt pressured into another vehicle. Also much to my surprise i had a little positive equity so got sum cash too. Great place to sell your car

Excellent service! My car had a malfunction and they got me in quick to check it. (We were driving from Alabama to New Mexico)

Second car I have bought from Carmax. Great sales associate. They go over the cars with a fine-toothed comb and the cars I bought were Optimum. Clean, mechanically sound, secure. All the employees are positive and they bend over backwards to make you happy. I like not having to bargain for my new car. I am so happy with my Subaru Forrester!!!

Sales department took forever to answer the phone and then gave a long winded explanation as to why I couldnt pick up my car today. Thats OK, because thus isnt a done deal and I will take my business elsewhere. They want to do things to their convenience and not the customers.

Was very disappointed selling my car here. They gave us the first offer but after their little once down the parking lot test drive decided my car “would need transmission work” and knocked $500 off the offer. We drove it there from an hour away 2 different days, I’m pretty sure we would’ve been well aware if that car had transmission issues.. BS

So for one, they just hung up on me. I called because I was told on Thursday, 7/8, that our title was in a stack of titles that they have yet to process. They were “behind”. I was told mine would be rushed considering my paper tag expired the next day, 7/9. Well I didn’t get the call I was promised that evening. Nor the next day. My phone call just now, 7/14, revealed that they sent my title to my bank on 6/19. Ok so my bank should have reached out. Still no reason to be rude when I question why that information was not available on my 7/8 phone call. That is no way to treat someone who waited 4 1/2 weeks longer for your delivery and delayed paperwork with no apology. Wife loves her Discovery though.

Houston team was great. Were attentive, and got vehicle transferred to Tulsa. Nothing good to say about Sales managers in Tulsa. I was told by manager, who didnt return calls, or respond to emails, that I must give respect to earn respect. Sales representative who managed test-drive and follow-up was obnoxious and offensive. What ever happened to customer comes first. I will never purchase a vehicle from Carmax of Tulsa ever again.

Very easy process to sell our vehicle. CarMax had everything lined up and the process was very efficient and easy. Overall a great experience.

The car I purchased (a 2018 Infiniti Q70L), I accepted their price knowing it was definitely on the high side. What was completely unacceptable was their offer on the car I was trading in being a total low ball (the 2011 Sonata w/147k on the odometer - pictured). My trade was/is in exceptional condition, but their offer was pretty much that its a POS. I get pretty weary of this what we can buy it at auction BS as an excuse. And no, the likelihood of one in this condition at the auction: pretty much - zero. On their Edmunds (affiliate) site I showed them clearly the cars value being well above their offer, but that didnt make any difference even though they said (in advance) theyd honor an Edmunds appraisal. CarMax Integrity score: Zero. After all this nonsense I just decided to keep my Sonata. It still looks and drives like new (and yes it has 147k on the clock). Theres a couple of pictures here.You decide if I should have taken their offer: $2500. Why donate it to CarMax so they can make a ton on it? Unlike many, were able to afford an extra car. So, yes were done with CarMax for a while.

From the time I walked in, until I left, everyone treated me well. The offer that I received was better than I expected, and everything went smoothly. Definitely will be back if I need to sell another car in the future!

This is the second time I have used CarMax to purchase a vehicle. I have been more than pleased both times. No pressure to buy and they are very helpful. This last time I did everything from finding the vehicle, to getting a quote for my truck to applying for the loan all online. Each part only took a few minutes and made the car buying experience a lot faster when I actually went into the store and test drove the vehicle and purchased it. One of the things I like the most about CarMax is the ability to search for vehicles from more places than just my home dealership. I can search all over the country for the exact vehicle I want and they will ship it for free if the vehicle is close to the dealership or a fee depending on how far from the dealership the vehicle is.

This is the second vehicle I purchased from CarMax and I always appreciate their efficiency and care to detail. I had a lease I was no longer interested in and they offered a fair price to dispose of it with them leaving me with some equity towards my new car. The vehicle was delivered in great shape and my salesman was friendly and knowledgable. I came in with my own financing through my bank and they were able to process everything quickly. Would definitely buy from CarMax again.

My mom got her a very very nice car for when she is in town. The salesperson William was very patient with mom. Thank you.

I had a great experience buying my Jeep from CarMax. I usually hate car shopping, but the folks at CarMax made what is usually a stressful experience easy. Thanks CarMax!

Went in to sell my car. The process was so easy and quick and everyone there was so nice.

Although my first visit was longer than it should’ve been the process was still professional (my salesman was new). I took my first car back using the 30 day guarantee the process was quicker than the first visit and everything moved smoothly. Every one was nice, smiling and following cdc guidelines.

Fast and smooth beat vroom offer by $1300

Ive purchased 2 cars from CarMax, both times the buying experience was good. Afterwards though, I requested help with obtaining a car manual, last was extremely rude and said I signed something that says I wouldnt receive one, okay then I just needed guidance on getting one. This last time I financed the tag and title, went to pick up paperwork to get tag and was told I might still owe up to $20, you would think that as much as they did this it would be within a dollar. Anyway, I ended up paying an additional $90. I wont be buying from them again.

A very nice friendly experience. Very organized. The sale was fast and painless.

Car Max is NOT the way car buying should be. Absolutely the most dishonest and trouble ridden experience I’ve had buying a car.First, I paid $199 to transfer a car to this market. Never once did CM tell me the title wasn’t ready nor would it be ready for another 10 days, and this is after the car had been on their lot 48 hours.Worked through and although Capital One Auto Finance said they would accept an offer letter from a job I started last Monday (no pay stub yet) CM said “their” branch of Capital One would not. Of course the next finance option I could’ve taken was double the interest rate.Long story short, I walked out of the dealership. Stay away.

It was a nightmare. They put all of the taxes, title and license fees on the invoice which complicated everything with the bank loan. I had to pay all of that money up front at the bank closing. Then the car dealer takes their time sending the money back to me in few weeks to pay it myself. I could have paid it myself in 10 -30 days without all the hassle. The bank and I both called them to fix it and they would not. The salesman at the dealership was nice and said he could fix it but it was too late since the bank had already drafted the money my account to pay them. It was a huge stressful nightmare of a day. My nightmare continues. They did no get the title to me and said it was lost twice. That meant penalties from the state for the tax title and tag. They assured me they would reimburse me. I have been told multiple times it would be taken care of and then I was told it was taken care of. I still have not received the reimbursement that I was promised because they failed to get the title to me. I am to the point of filing a complaint with the Better Business Bureau. They sure dont care about my business.

Great Experience end to end. Your people were so good - especially the guy that processed everything. Top marks - I would highly recommend CarMax

I bought a 2017 Toyota Corolla from CarMax! Very professional staff, did not try to beat me over the head for a down payment. It was painless and I left the lot that day with the car. It had 23,000 miles on it and is well worth what I paid for it. They also have something called CarMax care, which covers your transmission your engine and a list of other things within a hundred thousand miles. You really are secure and buying a car from this car lot.

Highly recommend this place! Sold a vehicle to Carmax in Tulsa today. Got a really fair quote & scheduled appt. They paid exactly what they said in the online quote. Great experience & nice people to deal with! They paid more than Carvana offered.

Great experience no hassle what you see is what you get Paul worked hard for us to get the very best deal will be using carmax for our future purchases

Sold my car. I was honest in my evaluation and Carmax paid exactly what they said they would. They were quick and fair.

Had a great experience with them friendly knowledgeable good prices and if theres something wrong with the car they will fix it no problem very happy with them recommend them to all my friends.

I went to CarMax to sell my car this week. I was helped by Marcus, and Megan. Marcus was efficient and professional, and came to check on me as I waited in the waiting area which was nice. Megan was friendly, efficient, and very clear in her explanation of things while she inspected my vehicle. I got the same amount for my car that I had been estimated online. All in all a very positive experience.

After exploring options to sell our used car we elected to use Carmax. The entire experience from initial contact through closing was seamless. The representatives who assisted us were polite and helpful and exhibited GREAT attitudes! Though we could have sold our car for perhaps 15% more, we felt that loss was worth it in exchange the hassle of selling it ourselves. We would highly recommend using Carmax again!

Unfortunately, this location has no handicap accomodations. No driving on their lot, and no golf cart or way to physically look at inventory. Its unfortunately like a poor mans cattle auction, only we are the unfortunate cattle. No handicap accomodations, no business from us. Sour attitudes. Sad.

Got a great value for our car (didn’t buy a vehicle from them, only sold ours to them), staff was very friendly, and the transaction was quick. Walked out with a bank draft after about 45 minutes. Would definitely sell to Carmax again!

Not very impressed with overall experience. Every time I called and asked a question about my car no one knew the answer. It cost me $799 to have it shipped which is really way too much $$$! When it arrived it was covered with scratches and paint peeling and many dings on the outside of the car. The dealership it came from should have touched up all these before they shipped it or done it here in Tulsa. I had to have it done myself and pay for it. I hope this car lasts the rest of my life because it was very expensive for a used auto! Also, the guy that received all my information just kept trying to rush me and it made me very nervous and upset. Will not recommend them.

Everyone was helpful and patient. Ill be buying my next car from Carmax!

IF YOU WERE THINKING ABOUT SELLING YOUR CAR HERE RUN! YOU WILL REGRET IT!Con artists! Give you a nice “guaranteed” appraisal for your vehicle on their website to entice you to come in, only to come up with some BS reason they cannot honor their appraisal and offer you a new low-ball number when you show up. Talk about bait and switch con artists!!I had my car appraised at Land rover dealership for $18k and Toyota for $19k. Carmax offered $15k. Thats %27 different in half a mile.Sell your car at a large lot who has good sales.Automated costumer service is beyond poor. Good luck getting a live person. If you get one, still no help start questioning you like you owe them something!

This is our third car from Carmax every time has been a very good experience no pressure from a sale person. They are very patient with us while we look at cars open them up so we can sit in them and get a feel of the car, they even open the trunk so we can see the trunk and how big it is. Then to let us take the car of our choice for a test drive and mind you we looked at a lot of cars before we wanted to test drive one. The sales person looked at us and says you can test drive all these cars. but my wife goes for how it feels before she drives it. I would definitely recommend other people to shop at CarMax. They will be satisfied. Like we are.

They did us a great deal. Ashton was wonderful in the finance. Made everything so smooth.

Selling my car to Carmax was a very pleasant experience.

There is not a more superior level of customer service than what Henry Byron can provide. I bought my dream car and it was quite the process; however, it was worth it now that I have a car that I really like. I am grateful to everyone at Car Max for helping to see me through this process.“Above and beyond” is a pure understatement. I’d recommend Car Max to anyone, and especially Henry and his colleagues. Thanks you, thank you times one billion and God Bless !!

I was able quickly purchase my car, and when I had an issue with the car the first weekend, the service department listened to my input. Most places dont listen to their customers. Carmax sales and service are all professional and very accommodating. My experience was top-notch.

My boyfriend and I both bought cars on the same day. The people who helped us really know what they were doing and were so helpful. They knew the process and made it so easy. It was a breeze to get everything done. I also really appreciated that we were able to test drive the cars on our own. It made us feel like we could really inspect what we were purchasing and make sure we wanted it without someone in the passenger seat trying to talk us into buying it. A perfect experience. The cars were clean and in great shape. They looked great and I know we got an amazing price because we shopped around a lot. 10/10 would recommend Carmax.

Extremely terrible yes they will buy your vehicle and offer a insulting price would not tell anyone to go there.

Service does NOT answer the phone

They offered more than any other dealer in the city. The process was very simple. Thanks guys i like the way you do business

I Love CarMax They Help Me In So Many Ways, Never Had A Up To Date Vehicle In My Life Time And I Am 67 Years Old...I Got What I Wanted Not What They Wanted To Sale Me..Im Happy..Thank You All That Helped❤

Everyone seemed really friendly. Lots of happy people leaving the place in new cars

My parents and I sold a car. The staff was so nice! My dad cannot walk that well so the staff came out to the car for everything. They explained the process very well. Was very easy process!!!

Stopped by to get a estimate on the value of my pickup asi was trading for another. They were accommodating and did so, free of charge. I think this is highly commendable. I recommend this company.

The process of selling our car was easy and stress free. Dora was a great help through the entire process.

Great experience selling my car. Staff were courteous, pleasant, efficient and gave prompt service. I was given a fair price for my automobile. Would do it again.

Great offer for our car and process was simple. Friendly staff. Highly recommend

So friendly and they helped get me right into a car

We were grateful to find exactly what we were looking for. And the process for handling the paperwork was smooth. But the salesperson not explaining the extended warranty correctly led to a very disappointing, frustrating purchasing experience.

Best experience I have had dealing with a dealership. Would definitely recommend the one in tulsa ok to everyone

Personal, professional service. I am very pleased! Thank you so much.

Hassle free everything was upfront no surprises

Very professional people and excellent service. Got me in and out with a new car within an hour. Great place to get a vehicle.

Our buying experience was smooth and pleasant as was our experience with their service department.The SUV I was interested in was in another state and had to be transferred to Tulsa. Prior to arranging transport a sales associate contacted me by phone and made a list of things I wanted the dealership, where the car was located, to check on, mainly things that weren’t necessarily visible in the photos online. All my questions were answered and I received multiple status updates via email during transit followed by a phone call when it arrived. During the test drive we noticed a couple of minor things that needed attention and the sunroof wouldn‘t open. Our sales associate filled out a work order and we made an appointment. The service department put me in a loaner car and the repairs were completed in 10 days. I was impressed but the associate from the service department apologized for them inconveniencing me for that long. It wasn’t an inconvenience at all! I had a car to drive in the meantime (even got to pick from a selection of available vehicles) and my SUV got a whole new sunroof assembly and a new parking sensor at no cost to me! Carmax definitely stands by their 90 days / 4,000 mile warranty. I definitely recommend Carmax and it will be my go-to dealership for future car purchases.

The staff made it very enjoyable, Henry, Airel and Christian

Our experience buying a car at CarMax was excellent. Our sales rep Jason Stewart was very responsive and helpful. The service department and business office were also really great. Were really happy with our new vehicle as well!

I love my car

Got a great deal.

I have nothing negative to say about my experience. It was great not having someone breathing down my neck about buying my car. The staff were helpful and patient. If the person I was working with didnt have the answer they werent afraid to ask someone else. There was a hiccup with my bank/check but it was taken care of right away. All in all, I would go back.

Fast friendly and efficient. great transaction and highly recommend for selling a vehicle

They give sort of low ball offers on vehicles. Then put it on their lot for double. If youre desperate, Id recommend them, if not sell private party.

Im a little disappointed with my experience. The employee was great, but the description of the vehicle online didnt match the product. It showed remote start online in the features and the vehicle did not have this (it was a manual transmission which safely wouldnt be able to have this function). I was ready to purchase the vehicle either way, but they wouldnt come down on price since they have no haggle rule. So I felt a little cheated. I guess I appreciate that we dont have to go back and forth on pricing and play that whole tiring game, but they should have taken off money for false advertising. They didnt offer anything, just an apology. On top of this, the car didnt have the spare in the trunk, which I thought was a little odd, all cars come with a spare. Its like they remove every possible extra to save themselves money. I purchased the vehicle anyway, since it was the best price in the area for the used vehicle I wanted, but I also waited over 30 days for my title paperwork even though they dont mail it to you, you pick it up. I didnt get the greatest feeling from the whole experience. They also kind of made me feel a little awkward purchasing a manual sportscar because Im a woman and a mom, like a woman wouldnt be able to drive it, and a mom wouldnt want just two doors. I did my research. Its just as safe and car-seat ready as any other two-door. Plus the bow on the car at the end of the sale was awkward, everyone standing by and they want to take a picture, especially since they just remove the bow and reuse it for each sale.

There customer service for the road side assistants does not care dont buy it from them get it from AAAs or something

This was my first dealings with Carmax. Upon arrival I met a salesman. I was connected with the appraiser. Maybe 15 minutes for an evaluation. That information was sent back to the salesman for my approval whether we had a deal or not. Upon my acceptance I was sent back to take care of the e title and walked out with a check. Doesn’t get much easier than that.

I enjoyed my shopping experience with Carmax in Tulsa, Ok today. My salesman Jason was attentive and very professional. I was able to choose a car, complete a trade in, and purchase a new car with ease. The financing staff were able to work in a timely and professional manner also. Thank you Carmax!

The folks were very nice and accommodating. This is my 3rd visit over there, the other ones to sell a truck and buy a car, which I was satisfied with. The only issue I have with this visit was I thought the offer price for the 2019 Elantra was too low at $11,500. The car was in excellent condition and retail value was between $14,300 and $15,500. I just thought I would get a little better offer, like maybe $12,500. I know CarMax will turn around and sell the car for probably $15,000.

I have purchased many vehicles from Car Max and every time I do, the experience is better each time. From the salesperson to the financial department, to the service department, all treated both of us with courtesy and respect . We give Car max an A++

Best experience ever, everything went well and gave me the best price on my car

By far the best car buying experience! No pressure sales staff. Willing to do what it takes to get you driving home in your dream car! I highly recommend carmax!

Started out great. Had my car picked out before I ever arrived. Then the salesman didnt explain the paperwork well someone had to intervene and help. The man that stepped in to help was nice at first. He didnt explain well either. I had to keep leaving to get more and more papers they expected. When I returned with the papers, still not what they wanted, or not good enough. I have bought many cars from many different places. Yes the people are nice at CarMax. You can get a nice salesman anywhere you go, but customers also want hassle free experience too.

Great dealership with awesome personnel. From start to finish and beyond, youre treated like royalty and you can tell they really do appreciate your business. Highly recommend their incredible service department as well!

They are great! starting with their website where I was contacted when I was searching for the vehicle I wanted. they asked me exactly what I wanted, then they sent me search results for over a dozen vehicles from nearby stores. found the one I wanted and scheduled a test drive. arrived for the test drive, everyone was very helpful and the vehicle was exactly as described. ending with their finance office with an excellent apr. I would recommend their services to all my friends.

Hassle free buying experience, with friendly staff. 5/5 stars.

Second car we have bought here. Very easy, low key process

Steve was very professional and courteous....

Jason Stewart was our salesperson and he was AMAZING. Everything went so smoothly - and FAST! I was in and out of there with a car and financing in less than an hour and a half. I highly recommend doing your pre-approvals before you go and find a couple of vehicles you really like. It moves the processing along and makes it even more stress-free. Excellent location and they were careful with COVID (I so appreciated that). This is a great location and I will never buy a car anywhere else. CarMax makes it simple and no haggling.

We were dealing with a family emergency and all staff helped us through the process today in an incredibly efficient manner. We greatly appreciate the job they did!

We love Carmax!! And Kyle was a great sales person to work with!

Very friendly and customer oriented establishment will definitely. Be back to purchase another vehicle. Employees were quick and efficient with explaining everything. Made every effort to assure I was happy.

Very effective process!Great people

It was an excellent experience. Good selection and when you hear that the experience is hassle free. It was.

The first man I spoke to on the phone Greg. Was great, he took a lot of time with me and helped me pick out exactly what I wanted. He had everything in order so when I got to the lot everything was just ready to go since I was driving over two hours to get there in winter weather.After dealing with him it just went down hill. The salesman at that point that I dealt with Paul, would not return a call or text message to answer a simple question.I have also emailed about the paperwork that I need to get my car tagged in my state and what a surprise still no response from anyone.I was also told that since I live in one state and buying from another that the taxes for the state that I bought the car would be included in the finance and that I would just be responsible for the state taxes I lived in when I went to register the car and of course that wasn’t true, which is weird because it has always been that way with all my other car purchases. But again I have reached out for answers and have received none.So other than Greg I am not happy with my purchase and I am luckily still within my 30 days of being able to return the car. If they can blow your phone up to try and sell you a car then they can’t take a couple of minutes to answer a call, text or email I can spend my money elsewhere.

My in-person experience was fantastic; however, I do NOT recommend trying to use the website or do ANYTHING over the phone I have never experienced anything so frustrating in all my life. IT WAS AWFUL!!!!!!!!!!!!!!!!!!!!!!

Wasted two hours of my life. Requested a car, and they shipped it in. Representative on the phone verified I could negotiate the price. Waited a week for the test drive. Show up go through all their hoops, test drive the car. Ready to buy, was told, no negotiations! The car was 4k over retail! I was informed and ready. They are not a good place to buy in my opinion. Will not go back!