Eric and Vickie are amazing! I called into the State Farm office to schedule a meeting to discuss financial planning. They both sat with me for over an hour to give me information on how I can protect my family. They took the time to explain different types of insurance coverage and what would fit my goals. I learned so much and received clarity. More than anything, I just appreciate how personable they were. I felt like I was with individuals who care about their clients. Eric even fixed me lunch before I left their office! I’m grateful and appreciate them for their expertise and kindness!
I have worked with Eric Lu’s office for several years now, and have experienced excellent customer service throughout that time. From notarizing documents, providing quotes for auto insurance, to refinancing vehicles, providing home and personal articles insurance policies and more, I would not hesitate to recommend this team.
Eric has been our SF agent for many years and I cant imagine anyone giving better service and financial advice.Eric also acted as broker on a refinance of our home with Quicken Loans. It was a smooth process that ended with great results. Professional with the personal touch. Thats Eric!
I have been a customer and neighbor of this state farm team for over 20 years in Georgia. During this period Eric Lu and his outstanding office staff has always been responsive and never let me and my family down!! I cannot say enough about the professional and courteous customer service that we have received. From valuable information and explanations on State Farm products to immediate claim processing when needed. You cannot go wrong with this team! I have two homes and all of my vehicles insured with State Farm!!!! I recently relocated to Colorado for business reasons. I purchased another home and due to my experience with Eric Lu over previous years Immediately purchased homeowners insurance with State Farm here in Colorado.We my (wife and I) plan to return to Georgia for good in a couple of years.Due to COVID -19 issues I was unable to submit my out of area vehicle registration in time and was required to get insurance and register my vehicles in Colorado. Well I was trying to get a quote because different states have different pricing Colorado is the HAIL state. The local State Farm office in Colorado was taking so many days to give me a quote. I got frustrated and purchased a 6 month policy with a competitor that has a little green Gecko for their mascot.When i called Eric Lus office to cancel my policy. Well long story short. After speaking directly to Eric I ended up canceling the Competitors policy and switched back to State Farm.Eric was able to contact the Colorado Agent and I received a call and a EXCELLENT RATE the same day!!! So like i said if you are looking for an insurance provider that is responsive and cares about their customers. one should contact Eric Lus office.. You will have years of good service and a positive experience.
My experience with Eric Lu Agency Was Knowledgeable and Friendly with Staff member Mackalia Hadley, made a Wonderful Experience and am now Insured with Affordable Coverage; I recommend to anyone who need Help or assistance with insurance Thank you So Much !!!
Very happy I saved over $1200 switching to StateFarm. Thảo helped me get better rates while increased coverage!
Integrity. Resolute. Diligent. - are just a few descriptive attributes that have stood firm with Eric Lu and his capable staff @ State Farm. I have been a client for, at least, 15 years. I would much rather continue doing business with him and his staff as we move into the future. I appreciate the genuine business partnership/friendship that exists.
The team has been super helpful in explaining the benefits of having life insurance that applies specifically to me and family. They also help me save money on my car and home insurance! His team members go above and beyond, specifically Thao; she has made sure to help me obtain all possible discounts applied to ensure the most competitive pricing. I would definitely not go anywhere else since not only are their prices are great for the best coverage but they are the most helpful when I have questions on what I should do should I need to use my insurance. Thanks!!
I’ve been with Eric’s firm for more than 15 years. I have all of my insurance needs taken care of by Eric and his staff. It wasn’t until recently I realized how much I appreciate him and his staff when I needed to get a title bond for a motorcycle I had recently purchased. Eric had Alex work with me to pull all the title bond paperwork together and then he notarized it. I would not have been able to get a title if it had not been for his and his firms help.
Eric and his team are great and I highly recommend them for your insurance needs. They are all professional, knowledgeable and responsive. State Farm insures me for everything, including my car, house and life insurance.
Outstanding agency; we have used them for our insurance needs since 1989. K Barnes
Very very good
Great State Farm agent. Everyone in the office is excellent to work with. Eric has gone out of his way to help me many times and always follows up.
I have been with this state farm agent for almost 8 yrs. Both he and his staff have been friendly and helpful. They have been there for me when I needed help. I really appreciate them. Thanks Eric and Staff!
I visited the office today inquiring about a vehicle loan and as always Eric and Vickie were most accommodating. They always take the time with me personally to ensure my needs are met. I so appreciate feeling like a valued customer and its because of their patience that I will always continue doing business with them.030720 - it’s always a pleasure doing business at this office! Money well spent!
Eric Lu is a very enthusiastic person. He always gives us his honest and professional advise, and he has a lot of patients with his clients. His staffs at his office are very nice also.
Eric Lu has been my agent for over 14 years. He always responds quickly to any question I might have and has been been there for me when I needed him in an emergency! He gives me sound advice and has been helpful with suggestions on how best to protect my family and property and save money at the same time.
Eric Lu has been my agent for 15 years. He always gives me helpful advice and suggestions. Whenever I need help for my auto claim he is always there to help me out . His staff is also very professional, helpful and caring.
Great customer service and experienced staff. Vickie Criswell and Eric provided sound advice for my insurance needs.
The best insurance agent Ive ever known in the US. He cares more about your welfare then the payment he can get. I bought my car insurance from him 10 years ago in Atlanta, and now I wish he could be my agent again in Chicago. Too bad he said Im too far away.
I interned for Eric back in 2014. He is a great guy who has a strong desire and passion for helping those recover from everyday incidents that occur in the insurance industry. If you need any type of insurance, he is the guy to go too. His staff is personal, professional, and caring.
Eric’s help to understand the fine details which are unknown to the average consumer is immeasurable...thank you Eric...
I met Eric at the the Juneteenth Celebration held at House of Hope Atlanta. There was a vendor setup and I stopped by the State Farm table and was very pleased with Erics knowledge of the offerings and his personalble approach and his follow-up. What a great experience.
Eric has been our agent for many years now; he and his staff have always been attentive and responsive to any call we make. We couldnt ask for a better agent. Just called them today with another request and theyre on top of it right away.
Met Eric for the first time. Well received, knowing I won’t be an “affair” for him!Good news for the third world, Eric is a charitable person!
I have had privilege to work with Eric in numerous occasions. I found Eric is a great friend who listens, cares and always being there for anyone who is in need! I trust his and his team service, you should, too! :)
Great people, no job is too small for them to help you especially from Thao who I can always count on. Kevin Ffrench
Eric is so great for serving the community and devote so much time and effort. He also has given me much advice and information about insurance.
Today I learned our country, our world is a better place because of Eric Lu!
Very good service
Knowledge and customer oriented
I am a long-standing client with State Farm and in all these years I have never had such professional customer service as the one they are giving me right now from Miss Alex SánchezAtt Pablo Ayala