Paid almost $400 to get an estimate that varied between $1 - $2700. When my refund came back it was shorted almost $900 when I asked what happened the agent had no answer for me other than call the 1-800 number and theyll tell you. So I called the 800 number and they said they would make sure that the H&R Block I went to would get in contact with me to resolve the issue. Why does a customer have to call an 800 number to get the customer service that they should have got on the first time they walked in the door? Yet another number to call.... the circle continues.

The tax guy who helped me was kind, helpful and considerate. I will be back to him for sure. He not only gave me advice, he gave me hope

Great service, thorough and I’m confident in getting the most out of my refund.

I am a railroad retiree and Tom handles my returns very smoothly and accurately

I will never go here again! My tax refund of 7 thousand dollars was stolen by someone working at THEIR bank headquarters in California. Then they wanted me to sign a paper saying that I saw the check and the amount. So I lost out on my money with no help from them! Dont ever go here or any other H&R Block!

Tom was great!! He was informative, helpful and friendly!!

Very good service ... and we appreciate it

My text advisor was very knowledgeable and very helpful

I highly recommend Thomas. He is very friendly and is in the right business. He checks every detail to make sure you get the best refund.

My rep was very helpful and answered any question I had. Fast and friendly service with a smile

Ive been going to H&R Block for a few years now and good customer service is what keeps bringing me back.

Really helpful check on my doing it. Great professional.

Please make sure your details are correctly into the system, not just telling the agent, make sure you take a look at the documents in the system/computer. Recently received a letter from IRS asking me to pay 6000$ because wrong information was entered in the system while filing the taxes. H&R charged me another 100$ to check the issue. At the end, blames on me because i did not take the protection plan from them.Although they guaranteed the payment for penalty and interest(total of 300$), i havent heard back anything yet.I highly suggest that you get the protection plan because they will screw up !Please do not rely on the agents at the office.To top it all up, i took an appointment 3 times in 3 different locations and all the offices were closed. Finally got to meet someone the fourth time and again like always i was at fault because i did not show up earlier to fix the issue.Id rather do my taxes on my own from now on, lesson learnt the hard way.

I have a complex return and Tom does everything to make sure its accurate and we get every deduction we are entitled to. Hes great!

Everything was done in a proper manner and good customer service skills

Thomas J. Ferenc, CPA is by far one of the best tax advisors Ive had the pleasure of working with. This is my third year returning to him and I am planning my return next year.

I prefer to work with simeone who is familar with my needs and personality.

I had a great time doing my taxes with Monika.

Consistently good service and advice.

Appreciate Thomas Frenecs knowledge, efficiency and professionalism.

Kindness

Not surprised this establishment has a 1 star rating. Lady at the front desk is rude and unprofessional and everyone in that office just has a horrible attitude. I dont know how people can go there and deal with their attitudes. I will never go to this H&R Block and i recommend noone does either.

Pleased with our tax consultant.

Tom takes great care of me

I am completely satisfied with the service I received.

Had an appointment set, showed up 5 minutes early. The tax guy Stephan was running over his appointment from before and just did not want to stay for mine and had another employee come tell me to reschedule. I called a different location to reschedule.

Fast friendly service

Great service, from a professional.

Hospitality was nice.

I always go to hr block but the price for the same forms cost me $120 more this year than it did the year before.

Excellent job

Friendly atmosphere and knowable,

Great experience

I knew what to expect

Cost too much

I like the service

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