Had the wheels aligned on our Honda Accord today. EVERYONE was so professional and efficient. Great job on the car. Drives like a new one.
I took my car to Tire Brokers in September of 2020 for a radiator leak. They did fix that. I went and paid them before they closed but I had to go back to get my car after hours. Once there to pick up my car, it would barely go. I made it about 3 miles from the shop and had to have my car towed back there. They had my car for 2 weeks and couldn’t tell me what was wrong. Finally they said I needed a transmission. After my car sat down for 7 months and I finally decided to get a transmission. Thank God for honest people. A real, true mechanic checked my car out before purchasing the transmission and the only problem I had was that Tire Brokers did not connect the line leading from the radiator to the transmission back up and all my transmission fluid leaked out. So instead of paying about $1500 I was only out of $60. I WILL NEVER TAKE MY CAR TO TIRE BROKERS EVER AGAIN.
My first and only visit started off rocky, but it ended well. I had to pulled rank. I really dont think Ill have a problem out of them, if I ever visit again.
Summary: Caused a lot of damage to my rims and was told by the owner that I was “being too picky” after shamelessly trying to displace blame. See photos showing SOME of the damage to one rim. The other rims are similar.Long story: I’ve been using Firestone without issue for years but decided to support a local business and save a few extra bucks in the process. Boy did I learn you get what you pay for.They failed to seat the bead on one of my tires and didn’t notice the tire wouldn’t hold air until I showed up and pointed it out to them. The owner said they were so busy he hadn’t looked at my car at all, so he had no idea the tire was flat, but stated theres no reason for a new tire to not seat properly on a new rim. Some goop and 45 minutes later my tire was glued to my rim. Good luck next shop to change my tires.When I got home, I noticed they severely gouged, scratched, and rashed all four rims on each lip, face, the sides of most spokes, and even on a couple inside surfaces. Went back the next day and before the owner saw the rims he said he personally looked at them when they were done and they were in pristine shape (remember he told me he didn’t notice my tire was flat because he hadn’t looked at my car at all?). When he saw the rims he admitted the damage was from mounting the tire but said it’s impossible to mount low-profile tires without damaging the rim. I told him Firestone had done it for me on 4 sets of tires without a single scratch. Then he said, “Ya know you come in here with tires you bought from somewhere else and want me to put them on, what do you expect?” I asked him if I had bought tires from him if his shop would have been more careful and not damaged my rims and he started stumbling over himself trying to backtrack. Also, I tried to buy tires from them, but they don’t care ANY in my size. Then he tried to say it wasn’t his shop that did it. I pointed out the metal in the gouges was pristine bare metal without any brake dust (my rims were covered in dust) and that he was the first shop to put tires on these rims and previously admitted the damage was from mounting the tires. Then he changed his story again and said, “You’re just being too picky” and kicked my rim for some reason.
Good place to do business
We had an awful day (two days really) driving our 5th wheel camper down to FL from Northwest Indiana. Blew 1 tire and had it replaced in Birmingham and then blew another about 20 minutes down the road. Many many more details I could go into about our day but the point is, these guys had the correct trailer tires in stock, got us in right away and had us back on our way in no time. Thanks so much, we really appreciated it!
So refreshing to do business with a company which honors excellence, affordability, and honesty! They have consistently provided high quality service with attention to my safety. Their quotes are affordable and they stick to them after the service is completed. Their office staff is friendly and helpful. I appreciate their honesty and concern for my safety. When there was a service they believed they could not complete adequately, they did not go ahead with it in order to just get more money. They explained what needed to be done and their limitations. When I asked if they could suggest someone who could perform the service well, they referred me to another quality business in Troy, Alabama who performed the needed service safely and immediately that same day. I will trust all of my tire and basic auto service to Tire Brokers in Troy, Alabama! Thanks, Tire Brokers!
LOVE THIS PLACE!!! Always willing to go above and beyond to make sure my vehicle is well taken care of. Honest, up front, and no shady business. Ashely runs this business with everything he has! Would not recommend anywhere else
We blew a tire on our motorhome about 10 miles south of Troy. The road service brought us a new tire and had us on our way in record time! After we got back home to Florida I had to call for some additional info for my insurance. They were so helpful and accommodating. A pleasure to do business with!
Very friendly and efficient. They can do just about anything, and if they can’t, they are honest about it and will point you in the right direction. They’re the only place I use whether it be for my personal vehicle or work vehicle. I’ve never had any problems and they stand behind their work
Great owners and employees... Always manage to work my same day oil changes into their schedules. Will be back!
Helpful and friendly staff and fair prices
Very good
Had a service and a alignment done. I felt like I was treated like I was family and they did a great job. I highly recommend this is where everyone should go. Im quite happy with results.
This shop was so helpful to me! They fully explained everything and even offered to call my husband and explain to him what was going on and what parts were needed. The manager took the time to make sure I was informed and well taken care of throughtout the whole process. I will be a lifelong customer!
Very fast. Got my truck in the bay hooked to a 30 foot horse trailer! Had 2 rears on within an hour.
They were very helpful and friendly when I pulled up with my tire issue. Prompt and courteous.
Super friendly
Friendly and accurate on customer service. I thank them all for my excellent service and repairs. I recommend them highly.
Yo! Dis place jumpin son, yaah heard meh!! d:---)
Awesome company and people. Military friendly trust them with each of my vehicles. Went out of the way to assist my family while I was out of town.
Nice people that do good work for fair prices what more could you ask for.
Took my car in to get a front end alignment. Daniel was very attentive and professional. The young lady behind the counter on the other hand.... took the earbuds out of her ears long enough to tell me she didnt know any prices of the tires. My steering wheel is more off now than it was before the alignment and the car instantly pulls to the left if I dont keep my steering wheel turned to the right. I will not be taking my car here anymore. Nor recommending them to anyone.
Outstanding service. Great guys and gals
The owner wouldnt support the tires they sold us. They couldnt even balance the tires properly, had to take it elsewhere so the truck didnt vibrate. Dont trust these guys.
Great service! The staff was friendly and knew what they were doing! Was in and out decently quick!
Owner wouldnt warranty tires they sold us. Even when manufacturer ask him to help. He was arrogant and said I dont need your business. Dont do business with them...
Always get me in and out. Very honest guys.
Ashley is great!
Best place around for buying big truck tires and oil.
Great management, awesome employees and staff, Great prices and awesome customer service
Raggedy place of business with arragont boss.
Fast reliable work they are the best around
Great service! Owned and staffed with hard workers.
Nice honest people and fast good service. I wish they would branch to St. Pete
You would expect a tire shop to rob you blind...not these guys got our RV tire fixed and out the door AWESOME people
Fast service..good price. Will do business there again
Fast service as we were traveling & needed a tire
Great service and helpful people!
This place is AWESOME
Good tires at good prices
Truck friendly
I dropped my penske truck off here..
Highly recommend this place
Service was great
Fast in and out
Dont go in for what you want. They will only do what they want.
Good service