I was suppose to be with Nationwide for 2 years and it ended up being 4 (because of my stupidity) Matt was so professional and very knowledgeable when I had questions. There were a few times I had to call after hours and someone always got back to me right away and helped me with my issue. I have very grateful that they were so understanding. Thanks Nationwide!

I had an ignition interlock installed in my car for 5.5 years. Nationwide was always helpful, kind, and had great customer service. I appreciate the way they treated me as a customer. Im glad this period of my life is over but I enjoyed the quick response time and helpful staff

In such a hard situation to be in the people at nationwide interlock did a great job at making everything easier. They are kind and professional and everyone there has been helpful. I’m happy my lawyer recommended them.

If you have been unfortunately ordered to have an interlock device installed, nationwide makes it less painful. They were always easy to work with and had several convenient installation locations. I used the Monroe truck location in Muskegon, the technician Ken at that location was great to work with and always got me in and taken care of quickly. I never had any issues with the device over the 2 years I’ve had it, which I’ve heard other companies devices are not so trusty. I would highly recommend Nationwide interlock and Dreager to anyone that finds themselves in a situation where you need an interlock installed.

When I was looking for an interlock company because of my situation, I was recommended to Nationwide by my attorney. It was the best decision. Nationwide provided not only a great product(the draeger device) but great, fast and professional service. The facilities were clean and organized. Mike, the one technician, was always friendly and very informative. He always answered my questions and definitly knew what he was doing. I would highly recommend this company to anyone for the future. Keep up the great work all!

The customer service and billing department are professional and courteous,!! Highly recommended😉

Staff was always super helpful and friendly.Changed review because after they took the interlock out of my car the remote start stopped working. I was told they never disconnected it which doesn’t even make sense to me at all. Any way it sucks because most are forced to put this thing in their car with no care to if the interlock may cause damage. Glad a bought a cheap car to put it in versus putting it in my at the time new car. Again the staff in the office have always been friendly, not happy about the rest.

Very caring and personal business, they help and provide the information and services to get your licensee back. easy and clear to follow. provide entire year of information of payments and service scheduling up front to plan around and provide to your employer if necessary. making Michigan roads safe again.

Herb - I truly appreciate the personal phone call and u clearing up the confusion!! As the owner, I’m sure you’re extremely busy with more important matters. Thank u so much for just….caring!!

Very friendly and helpful office staff and technician. Their service was great in an industry that doesn’t always treat clients with respect, although hold times when attempting to contact someone by phone were lengthy for me.

I used Nationwide under the advice of my attorney. I was nervous picking a company for an interlock because I’ve heard so many horror stories about faulty equipment, false positives, etc. I had this device on my vehicle for 2 years. Not a single false positive. No failed equipment. Download and calibrations were quick and easy. Device was a little quirky in extreme temperatures, but they all do that. I’m just glad that when it was time to have my hearing, I didn’t have to worry about a bad interlock report. Definitely worth what I paid.

The technician Matt was always super helpful and friendly. The company as a whole is extremely understanding and makes the entire process smooth and never did I feel judged.

The entire 2 years I have worked with Nationwide Interlock, the service was exceptional. They were always willing to answer my questions and provided exceptional customer service every time no matter what department I spoke with. I have had the pleasure of speaking with Makaela on a few occasions and she always went above and beyond and was friendly and helpful. Kudos to the entire staff for making an experience like this as painless as they could. If you find yourself in a situation where you need interlock services, I highly recommend Nationwide Interlock!

This company made it easy to go through the process of having a device installed in a vehicle. Solid and reliable devices, accommodating and friendly billing department, and quick and seamless appointments. Highly recommend.

My husband was ordered to have an interlock device installed. Like everyone we heard the horror stories about being locked out, false readings, and other issues, but we had absolutely none! Appointments for calibration were conveniently scheduled, your given a payment schedule as well. If your having your vehicle serviced, the support team is very helpful and informative. He went the 18 months with no problems and has now completed his program and had the machine removed. We highly recommend Nationwide Interlock for their service and customer support team.

Office Is always very nice friendly, and willing to help. Wait times on the phone can be lenthy. And their are alot of extra fees for any little change to appointments due to your work schedule.

I had no issues with my interlock device from the time I first had it installed up until now. All the staff are friendly and professional!! If you ever have to get an interlock device installed I recommend them 100%.

Professional and fast interlock device installation and calibration. Came here under the advice of my attorney was not court ordered. When I scheduled the uninstall they didn’t give me any trouble approving it to be removed. The device was helpful in getting my charges reduced to a lesser charge.

I have used nationwide interlock for over 2 years now for ignition interlock services. I have received excellent customer service from the office staff and the shop technicians during this time. I highly recommend Nationwide Interlock.

Not that anyone wants to be in this situation but it helps to work with such a helpful, professional company. 10/10 recommend!

The Secretary of State did their dirt on me with a forced interlock for 2 years over infractions dating 26 to 32 years ago which I had already paid for, was never ordered an interlock device over, and already had been granted full driving privileges on. Nothing major.This company and their staff were completely compassionate and empathetic as individuals in all of my dealings this last 24 months. Very professional and helpful as well. Even financially during the pandemic. Thanks to you all!! And Josh!!!

The entire two years I have had this device on my car, the staff at Nationwide Interlock was extremely professional and understanding. The guys that always worked on my monthly calibration (Mike, Tony, and Matt) were extremely nice guys that made the process each month as painless as possible.Thanks for the great service Nationwide Interlock!

I would highly recommend NationWide Interlock. When I began researching interlock companies, they had great reviews, better pricing, and an easy to use device. During the three years that I had the device on my car, the staff at Nationwide Interlock was always professional and kind: they never treated you any different based on your situation. If you want a company that makes this process painless, go with Nationwide!

Great Company to work with. Everyone I have talked/dealt with over the last 16 months has always been very helpful and very nice. Thank you for the great customer service!

Great service from the very start of scheduling to get the first instillation to the end taking off the machine. I would highly recommend this business to anyone who is in need of an installation. They answered all of my questions and were very professional. Waiting lounge is also comfy! Great place!

3 Things I looked for: 1) The device worked perfectly. No nervous false readings or anything. Eat a sandwich, have a soda, chew some gum. No problems. 2) All phone contact was very kind and professional. I was treated as a valued customer. 3) All contact at the shops were very professional and understanding. Again, treated as a paying customer of a service that I needed. It may be a bit more expensive than others, but it was worth the reliability and respect of a client. I highly recommend.

Everyone was super friendly!!! From the receptionist to the installer. Made the whole horrible situation a pleasant experience

Very professional. Fired the folks at Introversion Intoxalock so I could use Nationwides Draeger system and deal with their professional staff. They beat Intoxalocks price by a grand, and that didnt hurt one little bit either!!

Experienced many hiccups during the year that my son had this device on his van. Staff is friendly and helpful, but it did set us back both time and additional cost.

Great customer service. Very friendly and helpful.

At first, I went to Smart Start in Lake Orion, and the experience was awful. I had to wait 6 hours no car, middle of nowhere and the techs didnt know what he was doing at one point the guy told me We had to cut your emergency braking line and I was just thinking what is wrong with you turns out it was installed improperly, so I got a refund. Then, after having the car towed due to being locked out I was on the phone for 30 minutes w the main Smart Start office and was recommended by my PO to go to Nationwide Interlock. NATIONWIDE INTERLOCK has been VERY GOOD, the first day I got in there I was able to pull into the garage and the Main Technician was very helpful, he was about 30 and seemed to know it all about the car (which is a 2021 hybrid push to start) so I got the main guy for Nationwide the Head Technician guy. The garage and offices are clean and professional, like a corporate office setting. There is even a TV and a coffee maker. When I needed to pay for my account, the billing department people walked right out and collected my credit card to make it very easy on me. Im pleased with the experience at Nationwide, one of the negatives has been the long hold ques when you need to call in for an appointment, the que length changes depending on the call volume and time of day. Overall, very good and I would recommend to other people who have crimes of substance abuse under their belt or are court ordered to get one of the Draeger Devices installed.

Ive used their services for nearly two years. Even through the Covid shutdown their service department was available to handle any questions or issues I had.They device provided is superior to ones offered by other companies, judging by some of the horror stories Ive heard.I have, and will recommend them to any one . They made navigating a difficult situation as easy as possible.

I had a interlock device on my vehicle two years and the service was very professional and courteous at all times. Never missed a appt or bad service

People very attentive and it seemed like the very sincere about helping you through this process.

The customer support was always very helpful and kind. We had some difficulty with the after-hour service. However, all in all, we were very satisfied with Nationwide Interlock.

The team was always professional and nice! All departments I worked with over my 3 years using Nationwide were very knowledgeable and helpful with anything I needed. Recommend this company for any interlock needs!

This company has excellent customer service and was able and ready to help whenever I needed it no matter how big or small the issue was. I would highly recommend.

Ive been with Nationwide interlock for almost 4 years i had two other types of interlock but theres is the easiest to do i had alot of violations useing the other two types of breatalizers but not one with Nationwide i would highly reccomend then, the staff is great there very helpful and kind and most of the time get u in the same day if ur having a issue but i really doubt you will.

Professional staff. Apt service. Well-informed employees able to competently address concerns, if they arose. Client use of third party billing was, however, unusable. Had to call payments in each month but Nationwide staff took payments with no issue.

Over all very satisfied, cost is better than most, staff is helpful finding what you need and the techs and quick.

Very friendly staff! Had a great experience with them. They were always attentive with any questions I had. Very happy overall with this place.

I had Nationwide Interlock for two years and they made the experience as painless as possible.. The staff was friendly and informative and very knowledgeable . I would recommend this business to a family or friend in need of this service.. Keep up the good work and I’m so happy you guys are here for people who are going through a rough time!!!! Stay blessed my nationwide interlock family!

Let me first off say thank you for the last 14 months each time I called with a concern or question it was answered in a professional timely manner . I am glad to say that I am at the end of the road with you guys and I appreciate all you guys have done to make this easy on me ..I feel as if the service was worth the money paid out but could be a little more transparent when it comes to final cost of the machine being taken out I was unaware of the cost at the end of the road I was under the understanding that the install and removal were apart of the payment each month maybe I missed something overall a great experience and thank you

Very helpful with any device problems, calibrations are done very quickly!

The customer service and staff I have no complaints about. I took stars off because it would be great to have the company reach out to you when there is a violation. Mine was in service and I had the dates to prove that easily, and it took the state 4 months to sort out while I paid but could not drive and had to find alternate rides.Had I been alerted to the violation I could have notified the state immediately (I notified the state the day I received the letter and it still took 4 months to sort out). I did not think they would need to unhook the battery for the simple service so I didnt think to notify about it, but the worker on camera during the violation (tampering due to battery disconnect) was a man and Im not.It would be nice if the company had notified me of the issue so I could have resolved it before it became a massive issue.

Never had a problem. Getting my device uninstalled today 🤗

Very good service. Had the device for 2 years with zero issues. Any questions I might have had they were always very helpful. Definitely recommend!

Matt, Tony, & Mike were great all the time, but I seen Mike the most he was able to calm me down and talk me through everything mainly if I had a violation. Ty so much.

The company was prompt, friendly, and efficient for my device needs. They were also great with my military schedule. Highly recommend.

I would Highly recommend this company! Professional, reliable, no issues, no nonsense. They are easy to understand, thorough in explaining, I never once doubted the equipment and the staff is so helpful.

I chose Nationwide Interlock for their inconspicuous design of a device with Drager. Very user friendly and even had a light that went off on my instrument cluster to signal me to blow. The device even offered insurance! Was very pleased with my experience using this company. Over the past year and a half I have called with many questions and have always been answered with professionalism and courtesy. All staff interaction was pleasant from the garage to the office. Highly recommended!

The device was reliable and their employees were always professional. Empathetic and supportive even. They are part of a flawed system that survives on human suffering so can’t give five stars.

Nationwide Interlock was great to work with. I highly recommend them! The staff is very professional and friendly. And they get the job done very timely! And their customer service department is fantastic! Thank you!

Nationwide Interlock is the best! They treat you with respect and are very professional and knowledgeable. If you have an interlock installed on your vehicle I highly suggest you also get the led light on your dashboard. I would like to thank everyone at Nationwide Interlock for their help!

Nationwide is a great company, They are all very professional about the work they do. Their machines are great. I had no false positives during my time with the machine. I recommend using them if you find yourself having to have an interlock installed.

Awesome customer service, no long wait times on hold, excellent tech support via phone. Billing was a snap and able to work with any difficulties I encountered. What else can I say this place rocks!!!! Definitely would recommend this being a first and only choice!!

In the beginning it was a little hard to get used to but after a few months the interlock became natural. once the pandemic hit the billing (McKayla) department was absolutely amazing and patient and worked with me on my monthly payments until my unemployment kicked in for only a small fee to extend the due date from time to time.....I hope i never have to refer a friend for an interlock but if i do this would be the place I would send them too!! Also the Techs they have in the garage are so nice and always pleasant.Sincerely,A. Rice

Avoid this place at all costs. They will damage your vehicle then claim they are responsible. I had their device installed in my car, had it removed and when I had it removed they disconnected my horn and refused responsibility for the damages or to repair it. Really doesn’t get anymore unprofessional or greasy.

During the three years I had the unit in my vehicle, I had quick and complete response from the Nationwide staff. I would recommend this company over others in my area, they made my experience a little easier.

I had an interlock on my car for two years. Matt and Mike in the garage were always able to work with my schedule changes. Even on my last appointment I showed up early and was quoted that the uninstallation of the device would take an hour over the phone. Matt and Mike had it done in less than an hour and even let me come in early so I got to work on time. These guys make a great team! I would have given a five star review but getting a hold of scheduling and billing was always an inconvenience and it seemed like no one was on the same page.

Through persistence I have found out Im just not cut out for drinking and this is where this company and myself crossed paths. Recent graduate and could have not done it without the team from Nation Wide Interlock. These guys and girls were a great company to do business with and would recommend them to anyone. Keep it up team!

I was granted a restricted dl, with the blow and go, I had longer then was supposed to die to the covid pandemic, but I recieved my operator license today, because I followed all requirements, so honestly if it was for the interlock I would of never been granted my full driving privileges back so thank you nationwide interlock

Dealing with legal consequences is rough, but Nationwide really makes the experience as nice and easy as it can be. The owner and staff are extremely knowledgeable and truly care about getting you through the process and back to a full license. The download appointments are a breeze, too. Tony is super friendly and nice to chat with for a few minutes while the download is being done. He’s always professional, but takes the time to see how everything is going and that I have answers to any questions I have.Great job Nationwide team! :)

Not the best of situations but getting it serviced was easy, everyone at NWI was friendly, very long hold times to get ahold of someone but understandably so with everything going on. Was an easy device to get the hang of & compared to other stories about interlock devices it didnt bother me if i ate, chewed gum etc. - def get the LED lights installed for the extra $5 it was worth every penny & helped me A TON.

The staff was very knowledgeable and professional. They were honest and had my best interest in mind. I would highly recommend.

My experience with Nationwide Interlock was nothing short of great. The customer service was excellent and I was always treated with professionalism and respect. Great company

Everyone at Nationwide has always been so helpful and kind. From the technicians (especially Tony) to the customer service I’ve never had any issues. They made an unfortunate situation a little easier to deal with.

Nationwide interlock was very helpful. Always on time. Never a wait and were the reason I got my license back! Definitely recommended them over smartstart.

Nationwide interlock gave me outstanding service. Friendly and accommodating staff. Super service!Sincerely, Pat West

Yes I have had a few issues over the years of having my device and you guys have been great to work with

I have enjoyed working with this company during this unfortunate legal period in my life.I get a true sense of caring from everyone I have ever spoke with. Everdeen Auto in Kalamazoo are the best people to see every other month for my downloads, installation, and removal services. The whole team has been a great choice during the entire process and a pandemic! Any problems that incurred there was always a quick solution.

Great people, great service. Always professional and always helpful. Definitely recommend.

Most reliable interlock out there. no issues after 3 years of service. Highly recommend.

Were very professional and helpful in every aspect of the service they provided!

Great service, quick, reasonable..make sure you pay your bill on time.

The Customer service with this company is second to none. Everybody is extremely helpful whenever you call and very professional! They understand you are not going through the best time in your life having to have an interlock but they do they best job possible to help you get through it with prompt appointments setups and easy payment availability! Everybody that I spoke to in the few months that I have dealt with had great attitudes and made me feel better about my experience when I got off the phone! Thank you Nationwide Interlock for making me feel like a good person when sometimes its hard to feel that way! I would recommend this company to anyone who has to have an interlock installed!

I highly recommend Nationwide Interlock LLC for your vehicle interlock needs. Their reliable equipment and professional customer service is unmatched in this market. Other interlock providers simply dont come close to Nationwide Interlocks level of quality, reliable equipment, and customer service. After hearing horror stories about the other providers I did not want to take the risk of trying other systems or providers. I wanted to be sure that I had a quality, trouble-free, and reliable system installed in my car. The Nationwide team has always been responsive and respectful. They answered my questions and addressed any concerns in a professional manner. For 15 LONG months I drove with a Draeger interlock device in my car and had no issues whatsoever with the device- no false positive readings or violations!!! As a result I got my full drivers license back this week and now get to have my interlock device removed. Thank you Nationwide team for making an otherwise unpleasant situation a bearable and manageable experience!

I have had nothing but great service since i started my interlock system, they even switched it from my van to a newer truck. Tony and Matt the technicians have been Super helpful in answering any questions that i needed answers for. The Company itself is very competitive any beat everyones price. I would recommend this Company to anyone going through this situation in their life.

Very good customer service

There service was good 👍, However they got a new website that is not up dated did have any charge accounts in the system.

Fast easy-to-use and staff is compassionate frfr

During this stressful time Nationwide Interlock made things easy. The staff and the technicians were always helpful and courteous. I recommend this company, in a uncomfortable time they were very helpful during the whole process

Great customer service. a+++

Good Customer service. I had a malfunction with a unit and they had everything taken care of in a few days. Their always ready to assist you with any matter. Getting my unit removed in a few days as I got my license reinstated. In the past 2 years working with this company I never had a problem.

Great service from the very start of scheduling to the very end of removal.

Nationwide interlock has been a great company to do business with. Employees are responsive and understanding with scheduling and billing needs. The upload appointment with Ken are quick and very accommodating.

I have used two of their competitors in the past. I dropped them both, and am glad I found Nationwide. Much more professional, courteous, and reasonable than my experiences with the other two companies. I highly recommend Nationwide.

Very friendly and clean. Even though i had to do this...they Nationwide Interlock made it seem easy.

Nationwide is very professional and the drager device is very user friendly!

This company takes care of you all the time. Very fast service, friendly admin staff and customer service. They were wonderful to work with.

Nation wide helped me get my license back

To have a breathalyzer in your car is not a fun experience, but the people working at Nationwide Interlock LLC made the experience enjoyable. The waiting room at the troy office is comfortable, nice, and friendly. The employees are so helpful. Whenever i had a question, they answered it thoroughly. I even joked around with many of them and formed nice friendships with them. The device was very easy to use, and i never had a problem with it (I have heard from people using other devices that they have had problems with theirs), so i was very happy to never once have an issue with mine. Today, as I am eligible to get the device removed, I called and they had appointments for removal same day. This experience, although rough at times, was made easier and nicer due to Nationwide. I started my journey with them at the troy office, and when i relocated to Ann Arbor they had a Ypsilanti office, which made it very convenient for me. They have locations in so many areas. My scheduled appointments never took too long. All in all, going through nationwide was the best way to experience this experience.

I had a wonderful experience with this company. They were patient and accomodated my work schedule when the downloads were due. They made the experience much easier and hassle free. No problems with the equipment either!! I would recommend to any one who needs an interlock device installed.

Treated me with respect the entire 3 year span I was using this service..very customer friendly ..nothing but good things to say given the situation

The Drager unit has been trouble free save for power cord strain relief failure, though no wires have broken. Customer service and service stations have been earnest and exemplary. The professional demeanor of all personnel minimizes the stigma associated with this offense and offers a path to redemption. I would recommend Nationwide to anyone who finds themselves in this predicament .

Outstanding company to work with! Losing your license is a difficult thing to go through. Nationwide is truly there to help you learn and succeed. The scheduling and billing departments were always polite, helpful and wonderful to deal with! Top notch equipment as well! Just got my license fully reinstated with their help. Thanks guys!

I NEVER thought Id be reviewing an Interlock Company in a positive manner but they have earned it. Since day one all they ever do is take care of the customer. They treat them with respect. I expected a horrible experience and I was wrong. If youre in need of an interlock provider look no further. 5 stars. Their devices work great too. Keep up the great work. Your business model works.

Nationwide Interlock was always by my side. Literally. I know that is not their slogan, but fits. I would like to thank them for helping keep myself in check for a few years. I am now on my way to a better road ahead. Thank you for always being polite and available to answer questions. Nationwide was a positive that made things a little easier to deal with. I highly recommend Nationwide if you end up needing this type of service.

Website makes it easy to make monthly payments - no login or registration required. Phone support is good, and making appointments for calibration and removal was painless.

If i have to do it all again no doubt would i use them in the future. Customer service is what it should be. The tech get you in-and-out quickly as possible. I think one of the best in the field. Easy to work with.