Was very impressed overall. Last night I noticed that there was a dark spot in the same place of every photo I took with my iPhone 8 Plus. I figured out that there was a piece of dust or dirt stuck inside the camera lens. This morning I took it to the Geek Squad. They checked that they had the part in to replace the camera, and they did. I also needed a battery replacement, so they did that too. In just two hours, I had my phone back with a new camera and new battery.However, it doesn’t quite end there. Right after I left the store, I noticed that my iPhone wouldn’t connect to a cellular network. I restarted and tried everything. I went back into the store and feared the worst (that they damaged my cellular antenna during the repair), but luckily within five minutes they got my cellular back up and running.I was very satisfied with Geek Squad today. They were pleasant and professional, and completed both repairs in a timely manner. When they screwed up my cellular data, they quickly fixed it. First experience at Geek Squad; will be returning because they are an Apple Authorized Service Provider but their services are so much cheaper than Apple’s.

Took both computers in as Ping too high. Gaming impossible. Worked in store but not at home.

Clean, plenty of things to do. Loved it for a small town civic areq

Couldnt help me but had good information

All I need to do is make the payment for my warranty that has already been taken care of by 5 different people yesterday. Now on hold for over 2 hours with no one answering my call. Mind you I was given an approximately 15 minute wait.About to be the last time I ever pay for their services.

Located within the Best Buy Store, the Geek Squad has done me well, on several different occasions and I can happily say I can converse with them on a computer tech talk and specs full out and they fully understand if not know more than what I am talking about. So there is never an issue, ever. The guys there are knowledgeable and kept very busy but they make it work out in the end. They really go out of their way and I never worry about anything when it comes to these fellas.

Why should I go to Geek Squad if they follow apple regulations!!! Better as well go to apple instead!!! Plus takes forever to get a proper diagnosis, like 40 min wait to speak to them with appointment then another 40 min to make proper diagnosis. Not the right place for me!!

All I wanted was to have someone come over and take my tv off the wall. After four different people and waiting over an hour through the waiting game. I was finally told I had to go to the store to make appointment. So I am done with this place. Never again will I buy anything through bad buy.

When a Windows update stopped my computer from functioning correctly I took it to the Geek Squad, while they were unable to remedy the situation in one visit, they were patient with my lack of knowledge, they went out of their way to make it so I didnt have to pay for their help, they explained things to me in terms that made sense to me, and ultimately my computer is functioning again and I have been educated on how to help myself better in the future. I really like everyone that works at the Traverse City- Geek Squad! It cant be easy to deal with non-stop frustrated people, but they do very well.Best Buy should reward them, offer to pay for them to attend classes or workshops about dealing with difficult people, it would make their lives easier.

The Geek Squad of Traverse City Best Buy is fantastic. They are knowledgeable and will do everything they can to help you with whatever needs or questions you might have.

Knowledgable, friendly, and helpful. With an extremely vast variety of services

My computers were serviced and ready when scheduled.

Their 2 yr warrantee and service plan geek squad remote support rocks!

They get the job done, but its a rip off. Nothing I couldnt do myself.