Grim. It would be easier to grow your own trees, mill them, learn how to become a carpenter from Jesus, and build your own bed frame than buy one from Zinus and get it shipped in a timely manner.

I ordered my beds and mattresses one week ago. At the time of purchase I made an inquiry regarding sales(twin shopping). The representatives said their were none. Less than a week later they are advertising 20 percent off. I reached out and asked if they would honor the sale(only one item was on sale) they said they would not.....I’m not sure how many people know that stores will honor the sale price on items most times the equivalent length of their return policy. I normally buy all my beds from Macy’s and they have been excellent. I have shopped for 30 years with Macy’s.The sales people tell you the sale that’s coming and will sometimes honor that price. Food for thought in an economy that’s struggling, good customer service leads to years of customer loyalty.Twin Mom

Fully functional warehouse with inbound and outbound capacity for shipping and receiving quality bedding and living room furniture for todays lifestyle demands and comfort.

Worse costumer service ever, dont know why they have warrenty on items if they dont help the consumer with issues F rated on bbb.org

Its where I work

Warning: Zinus wont sell you replacement parts. We lost one of the side-rails to a Zinus platform bed during a move. I contacted Zinus twice and they said they were really sorry, but they couldnt sell replacement parts since they werent individually priced. You might want to consider buying from a company who will let you buy parts should you need them.

My sister ordered a memory foam twin mattress for me with a metal frame and I havent slept on a bed for over 7 years because of shoulder injuries this was the answer Im in heaven

Horrible company, received my mattress dirty and they wont do anything about it. Completely disgusting to receive a NEW mattress with a few stains already on it. Nasty as heck. Spent almost a month going back and forth with customer support to have nothing done about it 👎. The photos Ive attached are of right after I opened the matress to allow it to expand.

Dont ever buy from this company they have the worst customer service, its not like you pay them for their product that pays for their employees pay checks. Fine by me keep up the terrible job.

Products take approximately 1 month to ship, or “20 business days.” Updates and business communications are poor. Customer service representatives are not native English speakers, so communication is fragmented and convoluted.

From mountain house pkwy take Schulte ave nake left on Hansen rd another left on promontory ave .cuz promontory ave is under construction from mountain house Pkwy.Its a new company very very quick loading very nice polite people . check in/out is by door 116.

Good prices...