Excellent customer service very friendly and help me out when my unit door was stuck and when beyond their way to find a solution which I highly appreciate and I highly recommend using their services you would not be disappointed.

The property is always clean.. Karnessa one of the employees there very respectful, and consistent. Their service is fast pace. Employees always have a smile on their faces, and are very welcoming.

Never had issues here, front desk is always helpful and friendly.

The wonderful lady who assisted me was sweet, helpful and knowledgeable. Her name is Karnessa Her Customer Service manners were over the top she kept a smile on her face and got me in and out with no problem..

The manager Karnessa went above and beyond explained everything regarding business. The units and property is always clean. Quick and efficient service had me in and out.

I just got a storage unit here and Kernesa was just the sweetest person! I’m so happy I chose this public storage! It is so clean, and feels new and fresh! I feel confident that my items will be stored safely here! Highly recommend!Thank you!

Excellent service from Kernesa!

Ahshia was so helpful, great customer service. She knew what we wanted and got the job done. She was the sweetest!!! You guys are lucky to have her. Happy Holidays

Excellent customer service,,Very patient, knows the job very well and keeps the property clean., everytime i come in the office she has a smile on her face and very respctable. Thank you Karnessa for working hard

The service was excellent thank you

I had a awesome experience with public storage Kernessa and Clarissa were excellent help to me and very knowledgeable and professional

Location was very clean & awesome customer service

I took back some boxes for my sister and ahshia was so nice and she helped me with that she has so much grace and great customer service thank you

Clarissa was awesome !!!she was able to answer all my questions and concerns!!!The staff is very friendly and helpful !!!10/10!!!

Ahshia rented me a great place she has great customer service very sweet and personable! Thank you so so much!! ❤️🌹

Kernesa Was absolutely wonderful! She has made mine and my family’s storage experience wonderful. Highly recommend. Great storage location friendly staff and a nice and clean facility! 5 stars from me :)

Kernesa said was great she is always so helpful and she smiles with her eyes 👀!! She is great and always available when we need her. We love her❤️❤️❤️❤️

Went in to make a payment & Kernesa gave me great customer service! Just really makes my day easier when out running errands & they help make my day run smoothly.

Ahshia helped out today she showed us great customer service with our rentañ

Great customer service, highly recommended!!!!! Kernesa is great 👍

I highly recommend this place if your in need of a unit! The Women at the front office by the name Amber was very helpful, She answered all of my questions I had. I have to say that this place is very well kept up! So for this reason I will give this facility a five star rating.

Really nice place to store

We went to this location seeking boxes for a move to Texas. When we entered the store we told Mary we needed her to move our 4 bedroom home to Texas- realizing the error in wording we corrected by stating we need you to supplies boxes so we can pack our belongings for a move to texas . After a long hearty laugh on both our Parts, Mary asked us pertinent questions, pointed out the kit that would likely be appropriate, and, after the payment was processed, Mary helped us move the purchases to our Vehicle. Mary was quite friendly, BIG smile the whole time, and full of helpful tips- Truly a Five Star Experience*****. Keep up fine work. We Recommend this location. You wont be disappointed!

Great customer service. ladies in the office are super helpful and nice.

2019 review....Centrally located location in Tracy with convenient access entering and exiting. Clean and well maintained. Amber was extremely helpful and answered all of our question and provided all of our needs with our account setup for the next six months. Thank you Amber! Great job!2021...The first time we rented it was safe and secure.This time, just 1.5 years later, first month potential break in already, on our interior storage unit, without a call from onsite support. No security cameras?

Mary with Public Storage was very helpful with getting me set up with insurance and autopay, and was super friendly and informative! I really appreciated it, since I’m totally clueless with this sort of thing. Thanks Mary!

Kernesa gave us full information and a very friendly walk in. Very professional and kind. Thank you!

Very clean, staff is amazing and helpful wouldn’t go anywhere else. Happy to be part of this company and staff, staff is very knowledgeable and always there for anything you need. Thanks for all the help.

I was so glad to have chosen this public storage facility at 1615 W. 11th Street in Tracy. Melissa was so nice over the phone and told me of a perfect size unit that was available.I went in to see the unit and it was so clean. I took the unit right away. This facility is in a great location on 11th St.Every time I would go back to get things from my storage unit, I noticed every time, the whole building inside and outside is neat and clean.Even during this Covd situation, I had noticed quite often of Kernesa sanitizing everything. She too has great customer service. She was very accommodating when I needed help.This is a great storage place if you want great customer service, a spotless unit and to feel safe about your personal items!I highly recommend this facility in Tracy, CA.

Very helpful and friendly. Was able to get the right information needed for my move/storage. I recommend if your looking for a facility that will ensure good customer support.

I want to thank Mary for here help in getting the right size storage for my Items. She was very helpful with questions making sure I had everything I might need to move all my stuff. 5 stars for Mary also.Thank You Mary,Hope

I cannot say enough about this facility every employee there deserves a pat on the back the facility is extremely clean the staff goes above and beyond to satisfy the customers an all around great experience i would 100% with full confidence recommend this location for anyones storage needs we need more buiesnesses like this in the difficult times we are all facing. Keep up the great job public storage.

Kayla Was extremely professional in setting up my storage needs. While working with her I discovered she has only been in this industry a short time and was very well versed on on needs I may had. Thank you Kayla for making this so easy! Job well done!

MARY was very personable, friendly, and helpful. I assisted my visually-impaired aunt consolidate two units and Mary lent a helping hand when she had a little time. It is a clean facility, and Marys customer service was on point!

Mary was great, very helpful! Clean and well managed facility.

Kernesa is great! I planned poorly and had to come in twice to rent a unit and she was friendly and helpful both times. And so far, the other people Ive run into at this location are really friendly. I always wish they had more carts available, but Ive managed to get one most of the times Ive needed one. Other people have offered me their cart when theyve finished, and Ive had people come up and politely ask if I was done with my cart after Ive unloaded. I definitely appreciate that about this location.

Very clean store, nice staff. I was helped by Kernesa, she was very nice and she answered all of my questions. I would recommend this store out of the other storage places in town.Edit: I was in the store yhr other day, and even with all the reconstruction going on, Kernesa was very cheerful and helpful. I cant wait to see what the place looks like with all the updates. I have to say I am not as pleased about the store being closed a few days a week though.

Kernesa was friendly and accommodating and prompt when inquiring about units

Public storage unit on w 11th st. Gave nothing but amazing services. Mary was helpful in every way and answered all the questions I had. Highly recommended

Ahshia Anderson was very pleasant to speak with.... great customer service... enjoyed getting help from her

Kernesa was very helpful and very professional. I appreciate the time she took to explain every detail and the walk through was very thorough. It was a fast and easy process. I would highly recommend public storage. It’s safe and efficient and good access with a great location.

Mary was very helpful and has such a nice spirit.

The customer service at this store is great. Gracie is very helpful and always has a smile on her face. If you want great customer service and have a question about storage. Ask for Gracie and she will answer your questions and give you a warm welcome feeling.

Best staff! Great facility and I have thoroughly appreciated their service over the past year!

Kernesa helped us find a storage locker that fit all of my father-in-laws items. She seemed knowledgeable about the business and genuinely cared about getting us into the right locker. The location is clean and she had a smile on her face the entire visit.

Excellent facility, Mary and Kernesa were a great help and very nice.

I stopped by to check some units because I will be moving soon and need a unit to store my extra stuff in. I walked into this public storage because it is close to the area I will be moving to and I am so happy I did. Emily greeted me and I felt extremely welcomed by her. She was so informative and I was able to gather all the information I needed. The rates she provided were great and Emily provided me with amazing customer service. Keep the great work up!

Kernesa was super helpful in checking us in, explaining the services, and showing us to our super clean storage unit. Very clean storage space, well lit corridors, and easy parking. Thank You!

Great customer service! Grace who was the manager on site helped me answer all my questions about moving. She offered me the deal of buy 35 boxes and get 15 free and plus got a 30% discount. I would definitely recommend her to anyone who needs answers about moving

Super clean facility, climate control is great 👍.

Thank you for your great customer service Amber, greatly appreciate all your help..👍🏻👍🏻

I Have been a customers a long time and Emily is wonderful. Great location. Clean and safe place to store your goods. Would recommend to everyone even my family. Great job Emily. She really takes great care of the property.

Amazing Property. Staff is friendly and very attentive. Very pleased with the service.

We had to use when we moved and continue when our parents moved in. Great service and cost, Sterling was a great help for us. We will not hesitate to use again.

Julie was awesome! Reminded me of all the little things I wasnt even thinking about! Saved me a lot of time and doing things twice! I would recommend this place to anyone looking for great customer service!

Rented a unit last week, Kernesa and Mary were very helpful, thorough, and provided a great customer experience. The facility is clean, well maintained, and well lit. Great!!

Very knowledgeable and friendly staff at a great location. Grace, the employee that assisted me, was amazing. She helped me fix mistakes I made with my online reservation application, provided a detailed breakdown that explained everything I needed to know, and was incredibly supportive of answering any questions and concerns, leaving no stone unturned.

Amber was so,so great!!!..... She is so awsome....much need her experience...she been so kind....Thank you very much..Amber!!!😊

Walked in and was greeted by Emily. I was looking for a mirror box and she had the perfect size box for me. Also showed me all the packing supplies to pack the mirror so it doesn’t break. Thanks for all your help Emily

Been renting at this location for a while now. I have to say Emily goes beyond her duties and makes sure everything is secure if there’s a problem she calls you. Thank you so much Emily. Your a wonderful example of an honest person. I will tell everyone I know that needs a storage to go see you. Great location, clean and safe.

Came in to make a payment the staff was incredibly friendly an made the process fast any easy thank you

The other day i went into public storage to buy some boxes for an upcoming move. I wasn’t sure what size boxes i needed but to the wonderful help of Grace and Kai they helped me find the right size boxes. They are amazing!

Public storage on 11st Tracy Ca. First of all Emily that runs the storage is the greatest very friendly and helpful. The grounds are very clean and the appearance when you first walk in is excellent. The box display and other items you need are displayed very well. I give public storage 5 stars and Emily 5 stars. Out of all the storage places in Tracy I say this one is the best.

Had wonderful experience with Mary she helped me to the full extent of her abilities

Were new to this location, but have experienced fast and friendly service. They have been very accommodating to our needs (10x20 climate controlled space). Emily is great! I love the convenient location. This would be a 5 star review if our personal gate code worked consistently.

I came in on Sunday afternoon (12/21) to get pricing and to check on storage vacancies. I was immediately greeted by two polite young ladies (Jessica & Emily), who answered all of my questions and even helped me out with directions. I am planning on renting a unit in the spring, and I will most certainly be coming back to this location! The property was clean, the store was well stocked and the customer service couldnt have been better.See you in the Spring!Thank you, Derick

I love the ladies that work here. They are always nice and care about your needs and concerns

I was assisted by both Carmen and Dolly, and my experience with Public Storage so far has been excellent. I had set up a reservation online at the location on Larch Rd, but due to maintenance scheduling on that units climate control system the staff flawlessly located and transferred my reservation to the 11th St location without any hassle. The representatives at both locations communicated with me extremely timely and clearly, and ensured that the new location honored my original online reservation price. Everything was completely smooth and stress free, and the actual P.S. lot is impressive. I would definitely recommend this location to others.

Amber does a lot of work and she’s great with customer service

I wanted to let everyone know what a great place the 11th Street location. Great location and rates Emily and Morgan will take care of you. I feel safe a secure that my things are stored there and the ladies are very knowledgeable. Great job ladies. Girls deserve a raise. They are a great rep. For Public Storage.

Emily is wonderful, very helpful and she has a very clean property. Never had any issues there. I feel safe having my things stored there. Keep up the good work.

The service and people very professionals and polite. Great location and good rates on rental space. The person who help me is very knowledgeable and answered my questions. Thank you

I have been a customer for a while now. Emily is great. Very friendly and answers all my questions. Like the fact that she knows me by name. Need a storage go see Emily. Great job. Keep it up.

Very impressed with the quality of service the woman provided. She was professional, knowledgeable, and friendly. I will be recommending this business to my friends and family. Thank you so much!

Kernesa was absolutely GREAT she was training newly hired Yolanda and the process went so smoothly. She’s training staff to be very professional and relatable to their core audience. We even shared a laugh or two. Perfect ladies, you made my experience one to share!!!!!

Ive been here for a while. Love this location. Clean and safe. Ive never had any complaint here. If you need a storage go see Emily. She is wonderful. She will take care if you.

Kayla the storage representative geeted me with a smile and upbeat attitude. she was very helpful and courtious and made my storage rental process smooth and easy. I enjoyed meeting her and getting my storage unit today.

Emily is great. She always calls and reminds me of my payments and it so helpful. Great location. See Emily if you need a storage. Very awesome.

Emily is such a great representation of what great customer service is all about. Ive been a long time customer and love dealing with Emily only. Great job. Go see her if you need storage or packing supplies. She will take care of you.

I want to say what a wonderful experience Ive had here. Ive rented here for 3 years and Emily and Jess are always incredibly helpful and knowledgeable. They have been so great it makes me want a job here.

I have always had excellent service when I visited the office...very friendly and professional. Dolly was especially helpful on my last visit.i am still very happy with my service at this office. Keenesa is great!

Emily and Morgan are wonderful. Ive been a long time customer and i always come back to this location. I know my belongings are safe. Thanks for everything ladies. Ladies deserve a raise.

Kernesa is the most and best customer service manager I have known long time.

Great customer service, great smile and awesome spirit!

We had a unit there for a long time but it got too expensive they would not bring the price to match a another local storage space. through the years there it was a great experience. but money talks so we move out.

Amanda was amazing from the time I walked in and left, my mother and I feel like we’ve known her for years thank you so much Amanda :)

I was in a rush to get to Public Storage as I was running late. I was greeted with a friendly smile by Kernesa which settled me immediately. The facility was extremely clean, calming to some degree and pleasant. Kernesa then proceeded to show me to my storage unit requested. It was very clean as well and she gave me instructions on how to enter and other logistical information. I was very pleased with the high level of professionalism and kindness demonstrated. Filing out such a long application was made easy for me. Kernesa took extreme care in offering specific and concise instruction. I appreciate your customer service as I believe it is everything and goes a long way. Great doing business with you and I look forward to seeing you while I am renting my unit. Thank you!!

As a independent business man, having excellent support services is key to my success. The Public Storage staff (Emily & Carmen) located at 1615 W 11th St Tracy, CA provide excellent support services. From calling to remind me when the rent is due to calling when unscheduled delivery have arrived, Emily and Carmen go out of their way to provide timely and professional customer support. The facility is always clean and accessible. Thanks Ladies

Very Nice and clean. It’s my first time renting a storage space and Emily helped me with everything....very sweet!

Emily and Carmen are great, they are on top of everything. They are always cheerful and friendly whenever I stop in the office. Dont have any hesitations about renting a unit here, this location is by far the best one Ive encountered so far.

Kernesa is awesome!

Emily and Carmen are so friendly and helpful. You couldnt ask for anyone better to keep the place safe and clean. They are almost like family to me. A great place to store your belongings

Thank you Emily & Carmen for making this a pleasant experience! Everything was neat and clean and exactly what I was looking for. You were efficient and helpful and answered all my questions. Most before I even asked them!

Mary was very informative and helpful.

Carissa was the best, very polite and helpful! I truly appreciated her excellent service!

Kernesa is really nice and helpful, she gave me all the information I need and showed me the facility all around. I definitely will recommend here to my friends.

Ive been renting from Public Storage now for months and Emily who has been there each time that Ive been there is quite charming as well as friendly & helpful to say the least! Her storage units are very clean & temperature controlled in the building that I rent from which I really like! Also, her coworkers are very friendly & helpful too!

Emily and Henry are great. They helped me get into a unit fast. Great customer service. Great place to pick up packing supplies.

Clean and professional. Miss Rachel was very helpful.

The best customer service of any storage facility anywhere !!! Kernesa is still amazing !!!! Highly recommend