I went to Hillside for the first time for my 2014 BMW service appointment. My warranty expired so I decided to try this convenient repair shop in my neighborhood. Though the dealer recommended changing the brake fluid and air filter Sam said I wouldnt need to for another 5,000 miles. Instead I got an oil change only which was less expensive. The coupon I received in the mail made it even less. They didnt try to price gouge me. Their honesty paid off because Ill start coming here in the future.
Loved this place! Took longer than expected to complete the job but things like pictures online of what they found wrong and a car wash prior to pickup instill confidence that the job was completed by professionals. Great job team!!!
They do a great job. They drive you home and pick you up when its done.
Sam was so thoughtful and worked with me until we were both comfortable and really made a huge difference driving my Ford escape hybrid now. He and his team were so helpful, kind, patient and considers every customer with time and patience until as a customer felt cared for. He also refered me out to a body shop that did very reasonable but good quality replacements so with the mechanics on Sams (Hillside Auto) team and the body work my car was completed within 3 days, not including the weekend because they are closed, I highly recommend this place, you will not be disappointed but relieved and feel respected.Thanks Hillside Auto for everythingSincerely,Danielle Rebuck
I am BEYOND HAPPY I found this place. Finding a trustworthy mechanic can be difficult, BUT, these people are professional, honest, and genuinely care about the well being of your vehicle without forcing anything extra upon you. I will DEFINITELY take my car back to Hillside Auto Repair in the future. HIGHLY RECOMMENDED.
I liked their professional approach from my first call, through the repair till I picked up my vehicle. They send out a detailed report via email with a description of what they initially were tasked to do based on my instructions, a list of things they checked and a recommendation of other things that may need attention. I like the frequent communication that put me at ease.
Sam, Robert, and crew are always amazing! Even with unexpected repairs they make the experience easy. I was pleasantly surprised that my car had been washed and vacuumed!
Fuel filler leak. They did a Great job for me. If you want it repaired correctly I recommend Hillside Auto Service !
Customer service. Every visit to this garage reminds me how customer-centered and professional these guys are. They do quality work, offer amenities while service is being performed, and adapt to your urgency. Ill be back.
I cant begin to express the peace of mind I have with this place! The personal care they take not only with your vehicle bit also with their customers is something Ive NEVER experienced with any auto repair let alone most businesses. Everyone i engaged with were so kind, attentive and knowledgeable. I can say they are a TRUSTWORTHY business and also as people.
These guys are honest, friendly and helpful. You can’t ask for better from a service. I appreciate having them close to me when I need them.
Excellent service! Very kind and respectful! Sam is the best! I will recommend this place to all my family and friends!
For many years, I have known this place to be highly rated. Yesterday, I had Hillside put on four new tires on my Mercedes. I was given excellent service and Sam was even willing to call my son-in-law (who owns a not-so-near repair shop) and discuss thedetails with him.On two occasions in the past, I have stopped by Hillside and requested advice or minor service—no charge. These guys really want to please.I was in a bit of a hurry yesterday, so Sam gave me a rain-check card for the customary car wash. By the way, Sam loved the Meyer’s bakery cookies I took him last week. This is a good, competent, friendly, neighborhood place to take your car.
Great service! Very friendly and answered all my questions. Made me feel very comfortable and accommodated to all my needs. Would 10/10 recommend.
Hillside Automotive is awesome. Sam and all the crew are so friendly and professional. I got a great price on tires for my truck and they helped me out many times for next to nothing. Great local, trustworthy place to get your car fixed.
Thorough, upfront, great tracking system that shows detailed pictures of what needs to be done and why.
Dropped off car...come back...its fixed...and washed...and a cup of coffee...best place period
Professional. Brilliant. Very caring. Spot on! Cheers
My 2005 Toyota Prius needed to change the main cell battery .so I was looking for Hybrid specialist with excellent reviews. then I found this guys . I was surprised while they’re swapping old battery to rebuild hybrid battery they let me use the rent a car for one week free plus gave me $100 discount!!There services were 5 stars !! best Hybrid shop in town !!! I’m highly recommend to all my friends and anybody . I will trust this guys as long as I live in Torrance city .
After taking my car to some other guys with no results I came across Hillside Auto Repair, and I have not looked back. I don’t trust anyone else with my Audi. Always goes above and beyond to help me out
We just moved to California from Florida and Hillside was great! Our Prius was having trouble starting so they were able to replace the 12V battery the next day, and a few days later I brought in my Rav for a service. They were great with both vehicles, professional, timely, and went above and beyond to provide exceptional service, including getting me a ride home from the shop. I would highly recommend using them.
Got my brakes and oil change done here. Sam was very friendly in explaining what needed to be done. Email was sent with a report. Price was good. No unnecessary upselling like other places do and very honest good work. Drop off and pickup was kindly provided too along with a complimentary car wash. Best service I had a in a long time. Highly recommend!
If you’re looking for a trustworthy shop with extremely kind, knowledgeable mechanics, this is your place! Never have I felt in such good hands or at such ease when taking my car anywhere. I wouldn’t trust taking it anywhere else. Sam is the absolute BEST!!Forever grateful that I found Hillside!
Gave a great deal on installation of 4 new tires for my Subaru and service was fantastic.
This is an Excellent place. I know I can trust them to take care of me. An added benefit is the convenience. All I ever want when it comes to auto repairs is to be treated fairly. Everything about this place is impressive.
So glad to find a hybrid specialist other than the dealership. They were very friendly. Explained repairs needed. Final cost was within $100. of estimate. Coupons can be found in the money mailer!
Team was very friendly and helpful servicing my daughters Fiat500.
Sam walked my daughter and I through everything that was needed for the car we were taking on a trip out of town. He checked everything and made sure car was safe for us — this gave me much needed peace of mind, as he found cracks in the drive belt that could have caused us to be stranded if it failed. He is competitively priced and genuinely cares about his customers. I would definitely return. Thank you Sam!
This place is great. Honest, friendly staff and they will work with your budget. This place is organized, clean and very detailed. I will be going back for more services. Thanks again.
These guys are outstanding and professional!
They helped me get back on the road from a catastrophic serpentine belt brake all in one day! Thanks guys
They did great work on my car & explained all the work they were doing in as simple terms as possible so I could understand. Sam was not only professional but also just a nice guy. Will definitely be coming back!
My partner and I just moved here as the virus struck, and we are both low on cash. They helped us to make sure we got the work we needed and worked with our budget, and they were very up front and honest about how long we can go before putting more money into what repairs. Would highly recommend! :)
Always an amazing experience! The best customer service you could ask for and they fully explain what they are going to do. Haven’t had them go over an estimate either. I completely trust these guys.
Sam went above and beyond to answer my questions and explain his findings. He also charged me a fair price for his labor.
Quality work; went the extra mile. Will definitely be back
Excellent customer service. So glad I found this place. I will be continuing to take my car here for all maintenance/repairs.
Pleasant, on time and super professional. Love the detailed receipt showing whats been done and anything else that I still have to do. Prices are within range with others.
Took my mothers vehicle in to diagnose an air conditioning issue and regular maintenance. Quote was provided, transportation back to the house and again to pick up vehicle which was VERY helpful for us. We have used Hillside for many years and our loyalty will continue.
Always friendly. Always knowledgeable. Always clean environment.Been a loyal client since before Hillside acquired Plaza and Hillside has held to the high standards to which I have been accustomed. Thank you for always taking my auto needs quickly and seriously. Love these guys!
Trust is earned and I trust Hillside. They work with you. I don’t feel like a client, but more of a partner in keeping my car running great.
Everyone I talked to was helpful and friendly. They explained the issues with my car really clearly and worked quickly.
Good communication, reasonable prices.
Friendly staff and no time is wasted! Get the job done as expected- Good recommendations and not forceful in term of pushing sales.
Hillside has provided great service and saved me a good deal of money compared to other mechanics.
I went to get my two front tires replaced. Sam was very accommodating and even offered to wash my car. He informed me that he can send an Uber in case I needed a ride to pick up my car. Great customer service all the way around!
After calling three other repair shops in the L.A. area about my broken air conditioning on my Toyota Prius, Hillside was the only one that said they were able to help me because of the year my car was manufactured. No other shops specialized in hybrid cars. They were very courteous over the phone, I never felt rushed or pressured and it felt more like talking to an old friend who genuinely cared about helping me. I was able to schedule an appointment the very next day. When I arrived I was met with outstanding customer service. Sam was my guy and he took care of me like - hed known me since I was a kid. They were able to diagnose my car for the ac, gave me a free multi-point inspection and gave me a thorough breakdown on all the costs. I even got a free car wash. I couldnt have asked for more. They were very knowledgeable in hybrid cars and I highly recommend anyone to take their vehicles there if they want it in trusted hands.This is a long overdue review for a very well deserved repair shop and I apologize it took me so long to write this. Big thank-you to Sam and the entire staff there. You all were amazing!
I’m so stoked I found a place a min from my house not only, but honest great guys that did awesome work on my car!!! They had everything done the same day! Living in CA only for a year a few months now I really wanted to find someone where I could build a relationship with over time, thanks guys! See u soon :)
Great place. Sam extremely helpful with a number of services on my Audi.
Sam is good to talk to. He explains everything and even takes picture so you know what he is talking about. I trust Hillside Auto Repair
They use bait and switch tactics to get you in the door, then nickel and dime you once you are there. Finally they “forgot” to wash my car which was to be included in the service.When you work during the day, you can’t spend hours checking on last minute price changes or waiting for them to do things they should have before you arrived.If you want a place that shoots straight and is trustworthy - go someplace else.
Good, reliable, fair priced, quick work
I took it in for a warning light and they were honest about their capabilities and did not charge to diagnose. It turned out to be an electrical issue and they were able to refer me to another company which turned out good. I even got a car wash. Nice bonus.
Expensive but thorough. They are definitely looking out for the safety and well being of the car and customer. Always willing to work with the customer’s desires.
I have had good experiences when dealing with Hillside Auto Repair. Each time I have taken my vehicles there the folks there have been honest with their assessment and recommendations. They make you feel comfortable and take the time to explain things to you. One of my vehicles had to be towed to their location and they contacted me the following day with what happen and what need to be done. The prices are reasonable as well. They make you feel like part of an extended family member. All I can say is give them a chance and you can decide for yourself.
Sam is amazing! This place was amazing. Came in with an air conditioning situation and he knew right away how to help me. Even got me a ride to work! Even washed my car! What an impressive experience! Only coming here from now on!
Holy hell! Sam, Mike and Liz... bravo! Do you have any idea how hard it is to find an auto repair gem like my family has found with you?! I can’t even begin to say, call them. Call them now. No need to look further. Travel if you must but get there. You’ll thank me. Best service, best quality, best hospitality (again, super rare).
Very efficient fair pricing friendly staff
Cant say enough good things about Hillside Auto Repair! Theyre extremely knowledgeable and expedient. The quality of work is second to none and I trust them with any work that I need done on my Honda. Very lucky to have this place in the neighborhood
Got the problems fixed in a timely manner, felt well-taken care of, glad my car is running again!
Awesome experience at this auto shop. Very knowledgeable, honest and good communication. I never felt like I was getting taken advantage of and always felt that everyone wanted the best for me and my car!
Great service and if you drop off they will pay for an uber to take you home and bring you back!!
Wonderful service. I will be returning for my next service.
Great staff, great service, will definitely be back. I have been to over a dozen auto repair shops including the dealership ! This place is by far the best most professional place I have ever been. My whole experience at this shop was a delightful one.
My husband and I are both pleased with the service we received from Hillside Auto Repair. Sam was very helpful and fit us both in within a few days. Our cars run great now. We received pictures and details of our cars’ condition before authorizing repairs. Very transparent. Hillside is less expensive than going through a dealership for repairs. We are happy customers! Susan O’Connell.
Sam was incredibly hospitable the moment I stepped into Hillside Auto Shop. He offered me coffee and snacks and took the time to thoroughly explain the process of inspecting my vehicle. I got messages every step of the way explaining what was found on my vehicle with pictures and videos included . It was very obvious they cared about my experience and were never pushy about what they thought needed to be done. All in all it was a very pleasant experience and I cant recommend this repair shop enough!
Excellent work and customer service
Hillside Auto is a gem on the hill! We have an older car and have been a few times for repairs; were always given a detailed explanation, options and very reasonable pricing (always lower than a dealer) Sam, our technician, takes his time to make sure we are confident in the next steps. His honesty and integrity will keep us coming back for many years to come, thank you Sam! - Adam and Katie
The techs and staff at Hillside are great. They are always courteous and will take the time to explain things and answer questions. They provide pictures of the items inspected to view before you have to agree if it needs replaced. They always try to accommodate and help save money where possible. I had been at another shop for several years that sold to Hillside. The change has been seamless.
Everyone was very helpful and answered all my questions. They were very knowledgeable. Instead of having to sit and wait for my car, I was given a ride to where I wanted to go next. I got my hair cut and did a little shopping, plus I had lunch. Then I was picked up and took care of my bill while they washed my car. A short time later my car was ready to go and I had more than enough time to make it to my next appointment. I even had plenty of time to stop at the library to pick up a book. It was a great day and I got a lot done. Thank you.
So happy with the consistent, high quality service I receive at hillside. Special shoutout to my go-to guy Sam! He’s always incredibly thorough, helpful and always gets back to me immediately. I couldn’t ask for a better experience.
Went to Hillside Auto for a second opinion after seeing the long list of things the Toyota Dealership gave us, along with a big estimate. Hillside fully inspected my Sequoia and gave me photos of what they found wrong with my car. Half of what Toyota said we had to replace they found nothing wrong with it. The things that we did need to fix were much cheaper at Hillside. Customer service is top notch and they are extremely good at communicating to the customer. A bonus is they pay for your Uber both ways when you drop off and pick up your car!
Sam is great to work with.
I cannot say enough. Sam was so helpful. We were in an urgent last minute situation. We were in San Pedro to leave on a cruise the next morning About 1:30 pm on a Friday afternoon the back window mechanism broke and my window slide all the way down. I called and spoke with Sam. He had me come right over. Got the part and fixed it that afternoon. Above and beyond though so we didn’t have to sit around for 4 hours he took care of the Uber to take us back to our hotel and then bring us back when the car was done. We we so grateful for their quick service and understanding. If you ever need auto repairs especially if you are in from out of town please go there. They will take care very good care of you. Very honest and up front. Thank you Sam and Hillside auto! We were able to leave on our cruise the next day and not have to be worried all week! Colleen Roth from Phoenix AZ
Excellent work done by honest, nice people. They will tell you what your car needs, what it will cost, whether it can wait, and they will tell you if it’s not worth doing. So happy to have found them.
I have been going to Hillside Auto for many years now and let me just say they are the best!Recently, I have been working with Sam on my vehicle. He is amazing, always so helpful and takes the time to go over my vehicles inspection with me.I have also worked with Charlie on getting things done or changed out on my car in the past. Another amazing person that will break down and go over the details.Lastly, I want to give a shout out to the mechanics in the shop for your amazing work!Thank you Hillside Auto
Wonderful, stand up gentlemen run this business. Sam was incredibly helpful at getting me in quickly, I had a lovely wait in the terrace area, and the mechanics fixed my issue very quickly. Plus the prices are incredibly fair! I haven’t had a more pleasant experience at an auto shop ever before. I will be coming back!
Id like to give a thank you shout out to Hillside Auto. They got me in first thing in the morning for a diagnostic check when I experienced a major fail on my Lexus RX450h. Since I had to work that day, they ordered a Lyft to take me to Enterprise car rental. Later that day they called to let me know their tests proved inconclusive, but that Lexus had access to more detailed diagnostics. As a testament to their integrity, they did not even charge me for the tests that they ran. I eventually did bring the car to Lexus and even there, it took them two days to diagnose the problem. And an expensive one it was. I ultimately traded the car in for a new one. I so appreciate the honest service at Hillside. They could easily have charged me, not only for the diagnostics, but also for what would have amounted to a temporary fix. Instead, they deferred to dealer servicing and didnt charge a penny. I wholeheartedly endorse them for their honesty and integrity!
Wonderful, thorough service! They have me detailed inspection reports, estimates, and updates on my Jeep’s current service and all maintenance. They are the only shop I go to now!
I bought a used 2011 Toyota Sienna minivan from a local Toyota dealership for a good price. Since it is a used car, I wanted to get it checked out by an automotive repair shop for an unbiased opinion on the current condition of the car. I took it to Dave Carneys Hillside Auto Repair because I trust Dave and his team to give me a truthful assessment of the car. They are a AAA-Approved auto repair shop and specifically offer a used-car inspection service with an extensive checklist of things they evaluate on the car. They went through the checklist and gave me a report on what they found. The cost of the service was $100, but it was absolutely worth it to get that evaluation. I was pleased and relieved to hear that the current condition was normal for the age and miles on the car, and there was no evidence of any hidden problems (Note: This is just my summary. Their report was more detailed with objective measurements of brake pads and other items.) I highly recommend Hillside Auto Repair as a place where you can get an honest assessment of the current condition of your car.
Hillside Auto is honest, efficient AND considerate when it comes to their customers’ needs. I’ve had so many experiences with OTHER SHOPS who “see me coming from a mile away and are ready to charge me for all kinds of things I don’t need.” This shop NEVER makes me feel that way. I’ll keep coming back here for my auto needs.UPDATE AUG 25 2019: I’ve been coming here for ALL my and my family’s automotive needs. They treat each of us with respect and kindness and are always honest with repairs needed. I will continue to trust Sam and the crew.
Had my alternator replaced last week and the service was great. They send you an email with a breakdown of the maintenance that includes pictures and explanations. They provide a AAA discount, allow you to pick up your car after hours at the gas station across the street until 11 pm, and even provide a free car wash. Their pricing was reasonable and theyve earned a new customer.
Prompt, friendly, reliable. Just what you want in an auto repair shop. Really appreciate their service!
Went to hillside auto to get my Prius checked out. Best experience ever. In and out in a flash! Sam was extremely helpful and courteous! Will definitely be recommending and coming back for any maintenance work!
They did a great job on my VW beetle. Like driving a new car. Thank you!
I have driven by Hillside Auto Repair for years. Not until I had an emergency with a Hybrid car did I finally go their shop, and that was on the recommendation of a current client. From the moment I drove up and explained my situation to the moment I drove off as a satisfied new customer these guys were the best. Everything was explained thoroughly and it was nice to have mechanics who wanted me to understand what my options were. Carlos is the man to see!. I would without reservation recommend Hillside Auto Repair for any auto service needs.
I needed to replace my brakes light and looked through local auto service places. Hillside Auto Repair was open, so I called and explained my situation. Sam was very helpful and said he would try to get it done today so I drove it over and walked home. The service was very fast professional, knowledgeable, honest, fast, and friendly service, Im completely satisfied with my experience.
Sam and the hillside gang are top notch... been taking my car to south bay ford since I bought it new... ford overcharged, and didn’t keep up on the maintenance, not to mention a $600 repair that never fixed the problem... met Sam and the gang... got my car which was on its last leg running again... found issues ford themselves never addressed... LITERALLY, THE CAR IS NOW RUNNING N FEELING LIKE NEW!!! Thanks Hillside!!! I won’t take my car anywhere else!!!!
Hillside prepares a detailed report of the work to be done including photos of the parts that need repair or replacement. Their work is very thorough and the personnel here couldn’t be more friendly. I highly recommend Hillside.
I just had my car serviced at Hillside and they were excellent. They know the meaning of customer service. They even washed my car at no extra charge! That is going above and beyond expectations. I will be using Hillside in the future for any and all car care needs. Thumbs up to Mike and the entire staff.
I had a number of issues with my car and brought it to Hillside. They did a VERY thorough inspection and gave me a report listing what was fine, what needed immediate attention, and what was a problem that could wait. Very helpful.
This was by far the best service we have gotten from an auto shop! From the first phone call to ask for pricing to the last pick up of our car, I got A+ service! It was just for a regular oil check yet I came out of this place with so much more! They diagnosed the check engine light of my car, Sammy on front desk was amazing. Offered me cookies and coffee and ride to where I needed to be, texted and called to let me know about my car, and after hours pick up was a breeze at the gas station they owned across the street! We are definitely recommending to all our friends and neighbors! And coming back for all our future car needs!Oooh and I left with a dirty car ( we just got back from snow trip in mountains) and they washed/ cleaned my car including tires! Amazing!!!
My experience was 5 star. My car was ready earlier than promised, & at a fair price. I even got a complimentary rental car and car wash.Everyone was very polite and helpful, especiallyMike and Sam. I would definitely recommendHillside!
Great service! Easy to work with & are truly hybrid experts. I will definitely be back.
I am thrilled with the professionalism and quality of service that my hybrid Camry receives from Hillside Auto
Amazing customer service! Sam was very helpful, honest, and got everything done the day I brought it in. Very pleased with the transparency, and everything worked out so smoothly. Also, Sam made sure I had a ride to and from the shop to pick up my car. Definitely would recommend Hillside to everyone!
Are you kidding?! Free diagnosis? Who does that these days? Turns out my VW needed an electrical component only serviceable by the dealer. Those diagnostic machines they use to read the codes aren’t free. Still, they charged me $0.00. And they washed the car! It was not like I had been a long term customer; it was my first time. Certainly not last.
I made an appointment and waited for my oil change. They even rotated my tires. They alerted me on my phone. The service was quick and friendly. This is the second time I had service at Hillside and I am very happy.
Let me start by saying I rarely write reviews but felt compelled to do so with my experience at Hillside Auto.There are not enough superlatives in the English language to describe my encounter.I felt like a world-famous celebrity with the conciergeservice I received.This would include VERY fair pricing,accommodating my busy schedule to fit me into their busy work load,driving me home since they needed 5 hr to complete the job and even..wait for it..delivering my car to me and calling Uber to take the driver back to work.All of the delivery services were no chargebut I took care of the driver with $$$s.If youre considering auto repairs in the South Bay..you couldnt possibly do better than Hillside Auto. Michael S,MD