The young man i spoke to was extremely rude. The manager did help me but had no technical experience. I was told to go bye the cable at a hardware store. How do you supply these services and not have the equipment people needed. You have monopolied the area we have no other choices you should make it a positive experience. Terrible experience

Fast courteous service, quick in an out for returns, seating there is very comfortable if a wait is needed.

Very polite and prompt. They didnt keep me waiting, which surprised me. Most places make you wait. The storefront is clean and pleasant.

Came to switch out our modem. Very organized and pretty quick waiting time. Courteous service.

Gave me a broken set top box and no coax cable. Box was clearly broken as it was rattling inside. A little quality control would be helpful.

The store is nice clean and comfortable. The employees are pleasant and helpful. The problem is always with the equipment not working properly when hooked up and dealing with customer service on the phone for a long time to get the replacement boxes or modems to work properly.

Clean store, friendly staff. Very knowledgeable about the services. (At least the gentleman that helped me)

Was greeted upon arriving.. Comfortable seating. Short wait time.. Process went very quickly. Only downside was having to get old boxes back to them

Extremely helpful staff, great job guys & gals. keep it up...

Raul @ the Toms river store in toms river was the nicest associate...he was so kind,courteous and respectful....

Turned in equipment. Expected to be there a long time but was in and out in five minutes. Entire staff was very knowledgeable and courteous. Great experience

Very helpful and friendly from right as soon as I walked in the door. Addressed all of my concerns and offered new and upcoming promotions.

Went to swap my brand new remote..wasnt working right...walked in..greeter handed me a new one and I left..quick n simple.

KEITH!! EXTREMELY HELPFUL!! I appreciate the time given to resolving an issue.

My salesman Tyler was excellent . Very knowledgeable . Highly recommend.

My son and I went to store this morning to switch from Verizon to Xfinity. Marc the meager helped us. He was great. Everybody there was great too. I’m so happy to leave Verizon for Xfinity. Thanks again Marc,! If you have Verizon mobile I see zero reasons why you wouldn’t change to Xfinity.

No crowds even though an appointment was necessary ..We were met at the door .He took info as to what our visit was for and he directed us to the agent who promptly resolved my issues .Fast and efficient and courteous

I want to say the technician (Gary) was knowledgeable, informative, friendly and answered all my questions in detail. Thank You!

My service man was excellent but i still cant get internet srtvice thst is functional. Am setiously thinking of changing carriers.

No personality at all. Give me your..., It doesnt fit (through the plastic). I adjusted my mask, You need that on..I was returning my cable boxes. Put it down there... just a minute. Just a minute............ here is receipt.....

I cant say enough good about Christian. He is the most helpful and courteous person Ive ever met there.He really cares. He goes out of his way to help you. He gets it done when nobody else could, or wouldnt even try. Thank you Cristian! Youll go far in life. Keep up the good work.

Xfinity is a monopoly and provides the worst customer service. There is no other service provider worse. The staff is rude and abrupt, impossible to understand on the phone & the charges for quality of service are deplorable. They realize they run a monopoly and give zero effort towards pleasing a customer for over 20 years. As soon as the opportunity presents itself for me to drop Xfinity as my provider I will take full advantage of it. When my contract I am currently stuck in ends I will cancel my service all together, change the account holder name and then be able to get a first time customer discount they can’t extend to a loyal customer. Rant over.

How wonderful every associate I dealt with was. Answered my many questions.Thank you for helping an older person with technology.

A very pleasant experience. Professional, courteous staff.Great customer service: speedy, even enjoayable.

Great helpful people over there. Really take care of you. Comecast since 1999

Love XFINITY/ COMCAST

Very knowledgeable and helpful sale associates in this store.We brought our own phones and agent switched us to Xfinity mobile in half hour. Saved us lots of $$ from our previous cell provider.

Pleasant & professional. My only issue is there is absolutely no coordination with Xfinity- if you are dealing with customer service via 800 number & go into store the left hand has no access to the right hand which is frustrating & a waste of everyones time . For such a large organization this unacceptable everyone needs to be on same page because being polite while your telling me we cant help you, you need to call 800 # while in the store is unprofessional & time consuming- simply it shows a lack of respect & understanding for customers needs & time And I am sure equally stressful & frustrating for the workers themselves since they get the brunt of customers frustrations, so get it together Xfinity/Comcast life is too short for these easily fixable time wasters - its unnecessary stress to your employees & customers.

I go here regularly to get my internet bill fixed because when I try to do it by phone or chat & end up speaking to Michael in India who speaks VERY LITTLE English I get screwed! Christian & Mark (manager & assistant manager) are AWESOME & always make it right! 🤓

Nice friendly staff. Do not go here for Fios issues. They can accept returns of equipment but not service your Fios account.

Quick knowledgeable service. Would like if they opened earlier

In and out in 5 minutes. Excellent

Clean enough, good employees.

Horrible company! Finally had my services cancelled after a week of phone calls, 5 tech no shows and some of the worse customer service Ive ever dealt with. Thought I was free and clear and getting a credit to my account for poor customer service. 2 weeks later I get another bill of 88 dollars. Just paid 530. This company makes me sick! Just bill after bill! I dont even have any service from them and they are still sending bills. Xfinity should be closed down and all corporate suite and ties put in jail for theft! F**K Xfinity 💩💩💩

John was extremely helpful and informative. I highly recommend Xfinity and my representative John. Great service, was in and out of the store in no time

I was able to go in, pay my bill and out within minutes.

Had to get a new receiver. Was in and out in about 10 minutes. Friendly staff. Definitely an improvement since they moved from their location on rt 37.

Returned all equipment. Fios saves me about $130/mo.

Xfinity is breaching contracts of those with unlimited home internet. They now cap you at 1200 gigs and charge 10 dollars per 50 gigs over. My contact ends in December and Xfinity wants to bully me into accepting the change of service, by either charging me a 100 dollars early termination fee or by charging me more per month for my unlimited data.Go to Verizon.

Had no problems in exchanging my old cable box for a new one.

I have been with xfinity for a short time until now I am doing well with the service at my house ..

The service is prompt. Any questions I had were answered. The personnel was friendly and eager to help.

Awesome employees and service

Great service from friendly staff..In and out in no time

Solved my problem immediately. Great friendly service

Very bad customer service.

After waiting on service for not one no show but two and the third showed up minutes before actually being late seemingly uninformed thinking to check out dated equipment, when it was clearly stated that a new modem was needed and the cable box being returned he understood and the video service was removed and a new modem was set up . Sure Ill have to get another modem of my own to get rid of the 15 dollar fee but my problem was resolved long last even with a $25 credit and a loss of service for 5 day, you can only be told that they are Sorry for the inconvenience so many times by the kiss ups who try so hard to be loved by irate customers, the key to good service is communication not butt kissing !

Just dropped off cable box very friendly

We Pay To Much For TV And Inter Net

Wait is just to long. They only had 4 people working and only one that was helping with problems. I sat for 45 minutes. It took technician 2 minutes to fix.

Very friendly, and knowlegable staff.

Beautiful store, courteous staff!!

Just got Xfinity they answered all my questions it was great I recommend Xfinity

Fast courteous service!

Great staff!

Xfinity rips you off the longer youre with them the more they charge. Unethical to say the least. No rewards for being loyal. Buyer Beware!!

I have called the store and after following the call orders they hold me on the line for 20 minutes and no one answered me. It’s better to say to customer “we are close” instead of holding them on the line forever 😡😡

The staff was fast efficient and polite they were very helpful to the problem I had

Jenny and Marissa were extremely helpful and courteous. Made for an excellent customer experience. Top notch service!

Social distancing done here very well. Had no problem returning equipment. Very easy.

This is the best one I have been to we were in and out. Perfect service.

They get 5 stars for a surprisingly easy cancel and return of equipment. No up sales, no need to explain, no pressure. All in 5 minutes! I was pleasantly surprised since cable and internet companies are notorious for gripping their claws into you and refusing to let go. We ended up going back with Comcast after the move. 👍

Couldnt wait to dump cable. Weve all been over charged for years.

Nice place reminds me of an AT&T store.

I went in to exchange my cable box and was in and out I0 minutes.Unfortunately the new box did not correct the problem. But the people at the Xfinity store were awesome and quick.

Great help

Ultra efficient in returning equipment, not too people friendly.

Great & fast service! They gave us these cool stickers for the remotes too :)

The staff acknowledged me immediately, as soon as I walked in the door and explained who would help me and what to expect. I was in and out in five minutes to get a replacement cable box. After discussing my issues with the rep, he took the time to make sure I was leaving with the newest equipment they had to offer. Well worth dealing with the traffic to get to that particular store.

Low quality service and game player avoid Xfinity if you can !They charge more Mony for low speed internet and its keep disconnected for no reason !!!I was live in north jersey and the service is so badThen I relocate to jersey shore and they are same bad service !

Virizon is better then this place

Quick and efficient services!!

Every employee at this location is professional, knowledgeable and the sweetest people on earth! They go above and beyond to help their customers!!

Had to change my Tv internet and phone package.

I agree with the 2 star rating. I was returning my Dads cable equipment for him. He went to Florida. The employee at the front desk was able to take the equipment from me and register that into the system. He couldnt figure out how to generate a receipt. I had to wait in queue for 20 minutes to be called up and be helped by a representative. Once called, the representative gave me a receipt and sent me on my way in 60 seconds or less. A bit frustrating they couldnt just do that at the front desk.

In and out. Very helpful and fast service.

The automated sends you in endless loops, none of which could possibly resolve the issue. I needed to speak to an agent but the automated system kept giving me choices that it claimed it could help me with. It couldn’t. Very frustrating and annoying!

Nice people, but they have you take a number and sit and wait unnecessarily. You can come for the littlest quick transaction and they will make it slow and have you wait a few minutes so you try sitting in their nice chairs. Lovely decoration.

Greg was very helpful and got me signed up for a sweet package. Good employee to talk to, and I like his name of course.

Megan helped me with all the questions I had and updated my modem and helped my manage a better custom package. She was the best!

The main problem is the location!Ocean county is the biggest county and one store covering a large area, and in a busy area. The parking area leaves a lot to be desired! Its a lot more comfortable, but just like Walmart, why have customer counters when you dont have staff to man them. I know, Saturday is your busier day.Overall the visit and staff were very helpful and the purpose of my visit was fulfilled. The point is I had to drive there and back which takes an hour, and the problem is not much better. The speed is still under 100mbps! Im paying for the best and Im barely getting the bottom service, which has been going on for at least two years! So what now, Im not spending an hour on the phone with a technician!

Excellent service. I first went in at noon. A 1/2 hr wait. I was offered a chance to make an appointment. I did for later in the day. I was seen promptly as I walked in.

Service was prompt and courteous. Easy sign in at kiosk or desk when you arrive. GPS does have hard time directing you to address, kept trying to put me on opposite side of the highway. Traffic and parking was a bit of a challenge. Front parking lot is tight, park in back, much easier to get out.

Great customer service

Very nice people. Well versed in the facts. Able to explain everything. Thank You!!

Good customer service, although no tech available to handle or explain my specific mobile phone problems

Great tech support.

Very nice

Xfinity has their problems like any big corporation, but one thing is for sure. They have employees that will go the extra mile for you not just the extra step! To me that means a lot. Its not easy to do what they do day in day out working with the public. I know that I can be a real pain when Im not happy about something, and they put up with that all day long? I honestly dont know how they can do it, but I am sure glad they can. Thank you Xfinity!

Dont go there. They dont really know their services and dont show much interest in resolving your questions or problems, i am sure they really dont know, i was told there is nothing they can do for me to resolve my issue, so i asked them if they didnt care that they are losing a customer, the answer was the same, so i cancelled my service, i was not even passed on to someone higher to try and get an answer to keep the service. I called their corporate told them that they need to re-evaluate their training program which is not working. They advertise so much, then cant back it up with service. I am used to Verizon service and knowledge to resolve all issues which is what they are there for.

Went in already knowing what I wanted, even called the 800 number to make sure. I was in and out faster than it took to drive there. Upgraded/changed my package and turned in some equipment. Super fast.

Poor service Customer service representative had no clue how to resolve my problem with their equipment and app.

Conveniently located on Hooper ave in Toms River across from the Ocean County Mall. Quite a large showroom with a vast selection of phones, tablets and other technical devices. They also offer a kiosk where you can pay your cable or phone bill by cash, check, debit or credit card. The store itself is easy to miss if you dont watch closely as there are many store entrances along that portion of Hooper Ave

Went to the store on Hooper Ave last night to upgrade to a HD cable box. A gentleman named Gregory helped me. He was absolutely amazing. One of the best experiences I have ever had at a retail store. Comcast- you have a great employee. Thank you Gregory for all your help

Fast and efficient staff - theyve gotten me in and out quick every time - no hassles.

Waited for about 50 minutes to be seen just to pick up a modem I previously ordered it was a Wednesday night, not during a holiday... No one even apologized to me for be waiting for so long .... This is my first time here from switching to FiOS to this... and not for nothing but I never had to wait at FiOS...so just be prepared to wait if you go here...

Cheaper than Comcast very friendly very affordable if if on a budget. Greeted at the door. Everyone seemed very knowledgeable. Even on the way out they said have a nice day very pleasant place

Great customer service

Best tech support here. I make an appt. as you never know how busy this store is because it is also their Corp. Repair location. Often ITS a very quick slight of the hand that gets me out of a mess I created. Often I dont know how or what I did. I am in and out in good time. They are marvels with Sprint/electronic gizmos and gadgets. Always are most helpful. Unfortunately, I used to get more help via phone but lately you have to go to the store which is complicated for me. I have been with SPRINT SINCE 2004! Enough said?

Staff not much help. And Why doesnt Comcast have the technology to transfer my dvr recordings to a new box? You would think they would have that ability. And my triple play with no premium channels is just short of 200 a month. Sigh