Thanks to Cory and Sam great customer service and got to spin the wheel for a discount and free phone case! :) edit: 3 days later I’ve been back 4 times and my glasses continue to break. They gave me a refund, decent customer service but not a place to get your glasses fixed.

The guys at fixology were great to work with. Open and honest and helpful. They helped me realize I was getting ripped off by another company and helped me get my money back. And then they were able to fix my very special watch. I am SO thankful I came into this store. Would recommend to anyone I know.

I did not know much about jewelry or repairing it. I was immediately greeted by Sam and the other staff and they were extremely helpful and knowledgeable about jewelry and the repairs that I needed. I learned a few things myself as well. I highly recommend this business and will definitely be going back there in the future.

Did an excellent job fixing my wife’s watch after another jewelry business in the mall tried to rip us off. Cory and his team are professional and courteous. Highly recommend!

Sam was a great help as soon as I walked into the shop. He was able to fix my watch right away and for a great price. I will be back whenever I need some work done on any of my timepieces.

Our experience with fixology Jewelry was great.The staff was friendly and knowledgeable. The service was excellent. The went above and beyond my expectations. I would highly recommend this business.

Sam…took links out of my watch in less then 10 min. I would definitely recommend him to fix your jewelry.

Love the staff and the work is always quick and thorough! 10/10 Recommend.

Absolute Joke. Took my iPhone to get the screen replaced (which still worked when i gave it to them). After a day they said that they replaced the screen and the phone wouldnt turn on. They had my phone for 2+ weeks and they said we are doing research on how to fix it. They never called me. I had to call them up until they would not answer my calls and i had to go there in person to see what was going on with my phone. I recently went in there and they said that they just threw the old screen on and that id have to take it to apple to restore my phone. Again, didnt even bother to call that they decided to reject fixing my phone. So basically they took my working phone, attempted to replace the screen, and now it is inoperable. I was better off just not even going here in the first place and dealing with the cracked screen. So if you want your phone broken for free, these are the guys to do it for you!

Made the mistake of walking in this place. Waste of time and gas to drive there twice and they handed me back my watch in the same condition I left it in. dude in the front mumbled some gibberish about why they couldn’t do it and attempted to put the responsibility back on me but you’re an iPhone/watch shop that turns away business? Maybe they should hire a professional customer service person to make sure customers understand their policies. They’ll never get a dollar out of my pocket. I read other reviews and decided to see for myself. Trust this review and go anywhere else. Don’t waste your time. 0 stars.

I don’t usually review, but i had a great experience! just needed to get a battery for my watch and it took less than a minute (at least that’s how it felt) and the man was so nice!! would definitely recommend!!

Called for a estimate on my phone being fixed and the guy on the phone was super rude. If im trying to give you my business please dont cut me off and just disregard me and expect me to come in sir! Will be going somewhere else

This place is great with a great price I just got my ring fixed Love it Great job

I went to Fixology to have my Swarovski earrings fixed. I did not think they could be repaired but Thomas did an excellent job! You can’t even tell. He used a welder. (I think it is called a laser welder.) I’m very pleased with their work.

This place and employees are awesome. I had to get my sons iPad screen fixed had it done it a matter of hours probably even sooner, then the home button got messed up in the fix so I came back next day and they are fixing it. They have awesome deals and so sweet to customers. I’ll definitely be coming back here wether it’s for some earrings, phone case or phone charger. Thank you fixology be an awesome team ❤️

Nice employees and gave good advice.

Corey fixed my husbands phone after running it over with a tractor. We were devastated thinking we lost all our photos. He saved them!!!!! If you break it they will fix it!!!!!!!!!

Jeweler was unable to repair so they recommended this place. Couldnt be happier with the end result. Was able to get done in 15min while we walked around the mall. Super convenient and Zach was awesome and super knowledgable.

Went to have my watch looked at and the guy didn’t even acknowledge I was there. To busy playing with himself to notice me.

Great customer service and bargain prices

(Edited*) Came in today to have my Fossil smartwatch looked at after the caseback started to fall off. There is a two customer limit inside the store & there were two people inside already being assisted so I waited outside for about 5 minutes. When I got inside I waited about 10 mins. A nice young employee came around to assist me while two other workers were dealing with a difficult customer. The employee took my watch around the counter to try a temporary adhesive solution. A different employee, tall, with dark hair and facial hair had his mask down the entire time & two people came in after me both not wearing masks and exceeding the customer limit. With two people not wearing masks, four customers now inside the tiny shop, & three employees I was feeling very uncomfortable. The only thing that made my experience worth while was the kind employee that helped me. I wish I had gotten their name for credit but I just wanted to get out of there!! Thank you for giving me a quick fix solution even if it may be temporary. I appreciate it a lot! 5 stars to the employee that helped me, 1 star for the others that didnt enforce the state wide mask mandate & or violated it themselves. Ill give the store an overall 2 star rating. Were in a pandemic, do better people.

They know nothing about smart watches! They could not fix my ZeBlaze Thor6 smartwatch. Couldnt even tell me why they was unable to fix it. Unfriendly people work there. They should change their name to Maybe Fix-it. So, they barely get one star from me.

Beautiful job on my wedding rings 💕. Made them look brand new. Would definitely recommend.

Just had a watch battery replacement, done in a vary short time, good service.

Great place to bring your phone to be fixed. Fast, great, service!

Get your phone, watch band, necklace, fixed here

Good repair. Reasonable rates.

The best. Never take my watches anywhere else. Quick and to the point.

Nice honest and helpful

I called in with a problem with my xbox the worker (Thomas) didn’t really seem interested in hearing about what was wrong and kind just brushed me off and told me it wasn’t in his wheelhouse. I’m kinda disappointed i heard amazing things about this place. I was especially excited because the jeweler and I had a great conversation the day before.

Editing, because it is now one day after having picked the phone up, and the screen no longer works at all.Brought a phone in with a screen cracked across the mid to lower portion. Although the initial repair was completed quickly, it was returned MISSING a piece of the phone itself near the front-facing camera / sensor area (nowhere near where the screen itself had been broken). We were told the employee could not find it after the phone was put back together, and therefore it must have been missing when the screen was removed. Additionally, the employee stated that there was an internally disconnected wire discovered during the repair, potentially affecting charging, which would be ordered and repaired (free of charge) as soon as the new port and wire were received.Not only was there now an open hole leading directly to the phones internal components (upon returning it, another employee suggested perhaps the phone just did not come with this piece), but the screen itself was not entirely reattached. There was visible light around the entire edge of the screen, and during the week spent waiting for the parts to arrive, it gradually became looser, less responsive, and the day before it was brought back for service, stopped working completely.The phone was returned for the second time still missing the piece, and this time, we were simply told it could not be ordered. The employee proceeded to imply the piece had been lost prior to drop-off (again: light shines through this hole. Brightly. Noticeably. It allows dirt and moisture directly into the phone), then suggested purchasing a glass cover for the phone as a solution.While the speed of the repairs was appreciated, the complications and lack of solution after paying $100 for a repair was absolutely not. Far from meeting expectations of guaranteed work.

I have had great service at Fixology

Best place for watches & phones. Can take a look at ur laptop too

They fixed lots of my jewelry and does awesome repairs on brackets and watches

Excellent workmanship with a very fair price. I wouldnt go anywhere else

Desperate to find someone to fix my Samsung phone that would not charge, I went to the mall at 8:35 pm. Not only were they able to fix it for me, they did not charge me. (Something was jammed in the charging port.) Polite, professional and for the record if I did need to replace the charging port, they are 30% cheaper. This is a first class honest establishment. I highly recommend.

Great customer service. Fixed my cell screen and battery in about 1 hour. They stood by there price quote and the battery is working great and screen makes the phone look like brand new. Very satisfied customer.

Put a bad screen on at first and didn’t charge extra to fix it and fast and easy and cheap!

Pretty pricy but they did a good job.

Nice

They did what I asked

They were able to fix only one watch but did let me know my other watch needed to go to a jeweler. Thanks mixology for the great service.

Only place I shop when it comes to watches there always right on time!😍

Few months back my watch had a dead battery and I asked them to replace it, the guy said it would take 40 minutes and cost $25, and when I returned after an hour he said he had changed the battery but there is a motion problem with the motor and it would at least cost me $85 that their so-called expert takes a look at that few days later and it might even be more expensive. I thought that it was not worth of the money and asked him to take the new battery out and return the watch to me. He said there was no need for that and I could keep the new battery for free!!! So I was so happy that he gave that new battery and gave up $25. Few days later my father took my watch to another store and they said the battery was dead and they changed it for few bucks. The Fixology guy had not even opened the watch and lied to me about replacing the battery and motor problem. They are very dishonest and opportunist. I will never return and ask my friends not to go there either. Something very similar had happened to my colleague as well. AVOID...

Im a neanderthal as far as precision tools and fine manipulation goes. Id recently received a very nice watch in the mail, with the wristband not yet attached. Half an hour later, after struggling with insufficient tools and patience, I took it to these guys after finding them on a Google search.Five minutes later I had a fully assembled watch, and they didnt charge me a dime! If I decide to upgrade the band on the watch, or need any pertinent services, Ill be seeing these friendly folks. Kudos to Fixology!

A dog chewed my galaxy s7 and they fixed it in 3 days for 175 good and straight forward would go back could be cheaper but these guys are great.

I have brought watches, jewelry, Android phones, and iPhones here, all with great results. Prices are the same or less than other stores. Quick turn around time as well. Perfect 5/7.

I brought my iPhone in expecting to pay for a new charging port. Pleasant staff looked at my phone, did a minor adjustment, then said here you go. Problem fixed. No charge!! When I need anything with my phones in the future we will definitely be coming here. Integrity!

Called them just a minute ago and got hung up on when asking them about there products and services for an IPHONE 7 PLUS screen repair. DO NOT GO TO THEM! They are not certified nor do they use certified parts when fixing IPhone screens which can cause you not to be able to update the iPhone or use it properly.

Zach is very helpful! Good store good info

Great service, not the most affordable but my phone was cracked massively on both sides with pieces of glass even breaking off (I had an iphone 4). They had it repaired within about 5 hours which was perfect because I work at the mall Fixology is located in and was done before my shift ended. My phone looks great as if it was never damaged and they even delivered it to me at the mens shoes section at Dillards on account that I was clocked back on from my break at the point they done. Exceptional service!

Need your phone repaired? Collect as many quarters as possible!!! You will definitely have to use public phones for a while, since you wont get your phone back for 1 month! Oh, and make sure youre happy to pay at least double price, if not triple. Otherwise, the staff will treat you terribly as if we live in prehistory age. I think the manager has trained every single person over there to be very rude! HORRIBLE EXPERIENCE!!!

Service was quick, employees were friendly, but price for a replacement watch battery was kinda steep, although free replacements for 5 years.

Cheapest prices I ever seen! Great customer service! I would highly recommend ❤️

During a busy day for Fixology, I dropped off my phone for a charger port change and there was a slight misunderstanding in the time frame of the fix (I may have had to wait overnight which was not expected). I came back to express my concerns and Fixology simply made it right. They fixed my phone quickly, efficiently, and even offered me a $10.00 credit toward a future fix just for any inconvenience. Manager and the woman at the front desk were both kind and helpful and Im glad they made it right.

Very unhappy with the service. The staff was friendly but after I received my phone back I started noticing problems. My front facing camera doesn’t work anymore and my phone is lagging big time. I did update the phone and still nothing, and now their phone number listed says it’s not in service. Waste of money. Fixed my screen, ruined my phone.

I brought a watch in for a battery replacement and the staff were very friendly and efficient! They replaced the battery in 20 minutes while I shopped & the cost was inexpensive! I would definitely recommend.

I thought my Fossil watch battery died and I took it to Fixology. They tried to replace it but it still would not work. The mechanism was broken. They ordered me a new one and put in a 5 year battery for very low cost. They also resize watches and jewelry here as well. I have had that done too, with no issues.

Took my Swiss Army watch to Fixology to replace the battery as it stopped working. Received a call back stating it wasnt the battery, rather the movement needed to be replaced with an estimate of $70 - $75. I said no, and picked up the watch. Hoped someone would get me a new Swiss Army watch for Christmas, but didnt happen. I took my watch to David Fairclough on Central to get a quote to have the the movement replaced. They changed the battery for $12 and it works great. Dissapointed with Fixology. Hmmm....

I recently dropped my Samsung Note 2 and cracked the glass. I searched around and found Fixology in the Franklin Park Mall. I took it in and the staff was very friendly and courteous. They explained they needed to order in the glass as they dont keep that particular glass in stock. They also explained that when replacing glass, you may get anomalies (streaks or lines that show up) after the replacement glass is put in.They called me a couple days later and the glass was replaced. I stopped down and had one of those anomalies they spoke of. A dark streak down the center of the glass but you could only see it when the screen was off. Once you are using the phone the streak is barely perceivable. To me this was no issue at all.After going to work the next day, I noticed that I was getting zero signal at all at my desk when before I would get full bars. As I used it over the next few days, I realized I had almost no signal anywhere and couldnt use the phone features at all. I was limited to using it while connected to a wifi signal. I couldnt understand how replacing the glass would affect the signal but I have never torn apart a cell phone to do that. So I took it in and explained the issue. Again the staff was very friendly and offered to look at it. I dropped it off again and they called me back the next day. I stopped by to pick it up expecting the worst but to my surprise, they said they found something that had come loose, repaired that and it seemed to be working well. I checked signal strength there and at work and it seems to be functioning as it was before.I will gladly recommend Fixology to any of my friends who need cell phone repairs. The staff was great and they worked with me to take care of all my needs. They went the extra mile in my book.Great Job.Sincerely,Don Thompson

Very good service fast and reliable ?

Well Im disappointed at the fact that first of all, they didnt call me to let me know that they couldnt fix my watch. And 2, they told me that my watch does not have the kind of battery for them to replace. Its like a phone battery, not a watch battery. I have been walking around thinking that they have gotten taking care of, and they didnt. So if you have an android watch, AVOID this place.

Excellent Service. Very friendly and they sized my ring while I grabbed lunch...and they gave my son a ballon. Ill definitely be back.

Very friendly and knowledgeable. Great place to shop!!!

Fixology is absolutely amazing! The individuals that work there are as nice as can be and fixed my phone the day I brought it in; even though they were busy and understaffed that day! I would keep coming back to them for any of my phone repairs!

These guys are amazing! Before you make any rash decisions, be it dropping your water-logged device in a bag of rice or replacing it with a questionable Ebay purchase, bring your smartphone here! They are honest, forthcoming, and fast. The prices are very reasonable considering the very expensive alternative of replacement.

Timely service and polite workers. Unfortunately Ive been in there 3 times but each time was faster than the last.

Great affordable prices and very friendly staff! It was my first time coming and it was a pretty easy process.

They fix my phone for cheap and very fast no hassle

Took my year old s5 there last summer with a broken screen. They fixed it, but never felt quite right and cases didnt fit well. Had them add tempered glass. 3 months later, 6 inch drop to table top and screen goes out. Take it back to them, python for screen and new tempered. Another 3 months go by and same thing happens again. 6 inch drop to table and this time screen breaks but temper they installed does not. Take it back to them. He starts by pulling off the temper without asking permission and explaining its my fault because of the case... the case would fit if they fixed it right.... now they want 180 to fix it... no warranty offered from their temper of course cant prove temper wasnt broken because he broke it peeling it off!Granted the first time i took my phone to them it took quite a hit, but seriously,6 inch drop takes out there work not once but twice?Will never waste another dime on this scam.

Excellent customer service. If you need a phone repair, this is the place!! Great pricing and warranty!

My watch took a 2ft fall and the second hand came off. I got it repaired after waiting 48hrs to see if the movement was done and checked the chrono for its full 30m cycle. So I knew that it didnt need service just the hand. I get it fixed and realize an hour later that when the chrono is now engaged it seized the entire movement. I reset the chrono and it works again but throughout the day and night will freeze for minutes at a time and had lost hours when I awake the next morning.The same day I call and address this issue and Im told it should be a small fix and will be taken care of free of charge. However when I go in the next day Im told instead they want to ship it to California and if it needs services I would be charged. I explained that none of these issues were present when I brought it in and they simply said it was my word against theres, sorry out off luck!I have plenty more Id like to say, but I hope that gives you the gist of how they handle small routine repairs when they screw up

Very prompt and caring. Great service, definitely would be a go to place for repairs

14$ to resize my watch lol ridiculous funny part is I wasn’t told how much it costs until the guy was done, some places do it for free it literally takes 2 minutes.

The face of my watch had rotated within the case. I brought it to Fixology. They gave me a long story and told me it would cost $180 to repair it! Something seemed fishy, so I decided to take it to a local jeweler instead. My local jeweler fixed it for just $25 AND gave me a warranty! I dont trust Fixologys experts, or their business practices.Brian

A friend spilled a slushy on my PS4 and they fixed and cleaned it all up for me now it works perfect with no issues. Great service, friendly staffand work well worth the money and I wouldnt hesitate to go back again and again

I Manager A local Scuba Store And Take Not Only My Personal Watches To Them But Also My Customers Watches. They Are The Best Take Your Watches To Them % star Service

The screen quality they use for repair is really bad. The colors are dull and touch responsiveness is quite terrible. i would have kept using my cracked screen if i had known.

Fast service and Great customer service

I heard from a friend this place would fix my iPhone 5 cracked screen. I heard it would be $150 (before tax) so I YouTubed it to see if it was something I could do... No way. So I took it in and waited an hour or so for it to be fixed. When I got my black iPhone 5 back, the screen was fixed, but there are obvious scratches on the phone where they wedged the broken screen off. For $160, that should not happen. They should have used plastic tools instead of metal.

Customer service is simply horrible. No hello or how may I help you. Just stood there while female staff behind the counter treated me as if I didnt exists and no thank you for your purchase either. I regret ever going there.

The staff is great, very helpful

Fixology always helps me out, with great service too. Thanks!

Prices are great marie was awesome

This place gets everything repaired and for lower prices then other stores

I have a small crack in my iPhone 6 screen and the quote for fixing it was $300! The screen doesnt even cost that much, what a mark up

Great pricing for iPhone repair.

The cell phone screen did not arrive on time and the repair was postponed. Will not return.

Took my antique watch in for a battery, they decided to do a drop test to make sure the back was secure, scratched the crystal, and denied responsibility.

They are great! Fast and great quality!

Great price well worth it

Excellent repair on my iPhone

Good service, very fast!

Awesome job !!

Great experience!!!

Absolute trash

Awesome service!

Nice store

Price is not responsible

I needed to fix my wife’s watch band and called fixology. Unbeknownst to me, it was in the Franklin Park Mall. I spoke with Cory on the phone and he let me come in a bit early before the mall had even opened. He fixed my wife’s watch in about five minutes and didn’t even charge me for it. Great guy, very kind and helpful. Will definitely go back.