2018 BMW X5M. I wanted CPO, low miles and an M. Rusnak has them and for the best price. Claude was my guy, professional, not pushy and stayed in contact. The entire experience was incredible. Go with Rusnak and ask for Claude!

I’ve been using Rusnak for years now and I ill continue to use them going forward, especially after how smooth this last purchase was. My salesman, Vitaly was OUTSTANDING in knowledge of the product and level of service. I was impressed with the fact that no extra $5-10k over MSRP was tacked on as was the case with another non BMW dealership.This really makes me want to stay loyal to the brand as well as this particular dealership. I rarely have anything good to say about the car purchase process but after a few stressful attempts in other shops, this was such a relief!!Vitaly is such a pleasure and was so personable. I would recommend asking for him.

Outstanding customer service from Mike Powell ( service advisor) always had a great experience taking my car in for service. Great service that we just bought an X3 from Rusnak and planning on taking it there for service too.

Bad experience . The car salesman mentioned that he doesn’t want to test drive since it can add some milage to the new car . Then when I told to the sakes manger who was communicating in non professional way, ge said this is a hot car and he can sell over weekend and no discount . Also, he wants to run my credit even though I had an approval from my bank . I asked for the purchase agreement to get them funded by my bank and asked them to hold the car . They said “ no”.I drove to Valencia BMW and found a better car with a great discount and they did purchase agreement with no running my credit . Poor customer service in Rusnak BMW.

Amazing service!Claude Cantin is super helpful and the reason why Ive been coming here for all my BMW purchases.

GREAT EXPERIENCE!See MICKEY, LEO, & BELLE (Finance), great guest service, super nice people. They went above & beyond, highly recommend!Thank you for providing me with excellent guest service and an totally reliable car, MUCH LOVE!!!

Renee is my Service advisor and she is the best. She is knowledgeable and always is top of her work. Highly recommend her.Thank youLeila

I Have been taking my beamer here for years!… their service crew is hands down the best. They have always taken great care of any car I bring to them. Josh Gates, a service manager over there has always gone the extra mile to make sure I fully understood what was going on with my vehicle, options I have & was always willing (when available) to provide me with a loaner vehicle. Im usually dont write reviews about my experience with a company, but I thought it the least I could do to show my appreciation to josh and every tech who’s ever worked on my car over there!…-Thank You Josh & Rusnak BMW-

Renee always does such a great job at communicating with me throughout my service and let’s me know what to expect. Excellent customer service and communication skills. She keep me coming back. Thank you for always taking great care of me and my vehicle Renee!

Mark W. was great to work with. Kept us in the loop and was patient with us through the whole process of ordering numerous cars. He has a great sense of humor and you can see how he genuinely cares about his customers. While we were there he attended to numerous families with very specific needs and everyone was happy in the end. You can tell his customers really care about him as well. The rest of the staff was really nice and even remembered my late father which meant a lot to me. Coming from Tesla is a big change for me, but the growl of my new M3 comp is like music to my ears. Thank you Rusnak! Mark deserves a bonus ;-)

Saw a car I liked, was willing to buy it and they told me that corporate would not allow them to sell the car to an out-of-state person. Even if I went to the dealership they told me they wouldnt sell it to me. Their loss

No hassle very friendly I actually bought two the same day. My salesman was awesome. Painless processAgain with no hassle super friendly they took are all issues no problems. No questions asked. Just no prob sir we will help with out a problem

It was a great experience at the time that there is low inventory and high demand. They have listened to the options and detailed that I have expected from my car and helped me to find it on a busy day. I worked with Howard and Chris, two great person.

Sent my SUV X5 in for a service and they gave me a Nissan compact car as loaner. What I can say. Next time will find a dealer is not this cheap.

They stole our airpods and didnt even acknowledge my wife when she reached out, but pointed us to small print in their service order that they werent responsible for lost/stolen items. Right thing to do would have been to investigate (who worked on car, cameras, etc.) and get back to us at least with some courtesy coupon or something. So, a bad review and us not going back is what they get.

Probably one of the better service departments, but no excuse for advisors lying to customers. Everyone knows that stealerships are exponentially more expensive than anywhere else. Instead of being on the level about this, my advisor blatantly said nobody would be able to fix my car without the big bucks. He recommended I buy a 2022 bmw and accept that this one is beyond saving. Left such a sour taste in my mouth understanding how little I can trust them, and realizing how little they are looking out for their clients.Saved tens of thousands of dollars on identical parts and in my opinion higher quality work and attention to detail elsewhere.P.S. If youre a dealership, you should always make sure cars smell as good when they are picked up, as when they are dropped off. Maybe someone needs more deodorant.

Victor was our salesman. He was so knowledgeable and helpful. He made the whole visit to the showroom easy and the the negotiations smooth. He has a great personality.

Today was our first time visiting Rusnak BMW Thousand Oaks. I usually go to another BMW dealership, but we were in Thousand Oaks and decided to check out their inventory. My lease ends in October, and I am already dreaming about my next BMW, but it was my husband who found the truck of his dreams. Mark Weisberg was our salesperson, and he treated us to first class BMW service even though we werent buying one. Mark was honest and genuine in his approach. We look forward to working with him again when I do buy my next BMW. Thank you for a top-notch car buying experience!

Mark Weinstein is terrific. Best guy for the job. He found the perfect car for me. What burned was waiting 3.5 hours to do it. This must change for me to return and/recommend this dealership.

I have worked with Mickey Belt for years and he is one of the best in the business, knowledgeable, helpful and super friendly. I came in not really sure what I wanted to lease and Mickey spent extra time with me to make sure I ended up with exactly what I was looking for. I can’t recommend Rusnak and Mickey enough — all around friendly staff and amazing selection of cars.

I had a very smooth and easy process at BMW Rusnak with Dylan. He was very professional, caring, and listened to what was important to me. I recommend asking for him, I’m sure you will get the same experience. The Manager, Robert, is also very kind. He stayed until 9pm until we were done! Talk about committed and caring. Thank you!

Amazing service! I needed tires, the price was reasonable, the service advisor, Vick Deukmajian, was knowledgeable, helpful, courteous and provided service above and beyond. They were proactive and fixed small issues not fixed by other dealer. Definitely Rusnak BMW is our new home for sales and service.

We had a great experience at Rusnak. Patrick and Leila were awesome. They were very patient with us and explained everything. We are very happy with our new car and the service we received there.

The buying experience was ok. Bob our salesman was nice. It took far too long. 5 hours. I did have issues unlocking my credit but the buying process was snails pace. The other thing was I had an issue getting finance to honor the advertised financing which should not happen. Love the car. It’s just the process needs improving.

My sales person, Claude Cantin, and the Finance Manger Nancy Lazar, were both very helpful and professional. Did not play games and were respectful of my time. Will reccomend!

Great experience acquiring a 540i. Smooth ordering, shipping, & acquisition of vehicle. Darren did a great job. Glad Kevin referred me.Also, Lauren did a fantastic job drilling down & explaining details of the interior consul.

Awesome experience walked in found the perfect X3 and drove away very happy

Thanks for Claude and Leila to help me find the car I wanted with a great deal. My experience with Ruskan BMW is great. All of their staff are super friendly, polite and I felt welcomed. Although the car couldnt been delivered to me but paperwork was fast. I will definitely see them in three years to renew my lease.

Very disappointed in the lack of interest and response from the sales team. We have attempted multiple times to get information about a vehicle we have serious interest in but have had zero luck gathering any helpful information. We have a 7 month old baby and even planned his nap to go see the vehicle that we were made to believe was available only to learn (once we were already en route) that it was in service and not available for us.I had high expectations about customer service based on reviews but am seriously disappointed in the response. It is not acceptable to promise returned calls/texts with specific information about a vehicle and not deliver. We have been waiting around for a response and still have heard nothing after 4 days.

I’ve bought and sold many cars over the years and my experience at Rusnak BMW was far and away the best I’ve had. The team was straight forward, reasonable and accommodating. Because of COVID I had a unique situation that required several members of their team to go above and beyond to help get the deal done. Great job by all but special thanks to Patrick and Dylan.

In October of 2018 my lease was coming to an end. We came to visit Rusnak BMW and was introduced to Roger Carroll. We have since leased three vehicles from him with plans to refer much more business. He is a man of integrity and will not waste anybodies time during the process of buying/leasing a new car. Our family has consistently always bought/leased from Bob Smith BMW and we have moved all our future plans over to Roger at Rusnak. We really appreciate his time and dedication to the art of great customer service and sales. One thing that’s important to me as a repeat customer is having a repeat sales team that knows what we like and not dealing with a new sales person every 2-3 years. If your going to Rusnak BMW looking for a great deal, ask to speak with Roger Carroll. Thanks for all your time and effort Roger, we’ll be back for that M6 very soon!

Rusnak BMW is a pleasure to deal with. I have purchased or leased multiple cars from Mickey over the years and he has always been patient, attentive and accommodative. Mike Powell in service has also been someone who has become our friend and has provided outstanding service and support. We just turned in a 530e for which the lease was due. Both Art in service and Roger in management made the task simple and quick. This is a great dealership.

The entire staff is extremely kind and helpful — really appreciated the super fast digital signing process for leasing. I have never experienced such an efficient car buying experience. Super thanks to Robert Rosas and his team - such a pleasant experience. Many thanks to LeCoya who helped me meander through securing a great car with all the features I needed. Thanks to Arleta who walked me effortlessly through finance. Many thanks to the finance advisor Leila. Thanks to Fred for presenting a super shiny car with a full tank of gas and such a great ending to receive great tips from the BMW Genius, Vanessa.

My Service Advisor, Renée Norris is awesome and so helpful. I needed service on my car this week. She made drop off simple and smooth and even better on the pickup. I’m about to trade my car at the end of my lease and I can’t wait to buy another one so that Renée can be my Service Advisor.

By nature I can be a very untrustworthy so I was hoping for the best since my previous experiences at other BMW dealerships havent been enjoyable.All I will say is Renee Norris. She is a Rusnak service expert who was great in her response to my vehicle. She was attentive and very understanding. All the simple things we need in this crazy time. I cant say enough. Im thankful and appreciative that my service was quick and informative. Thank you Rusnak for the service and employing those that make it genuine.

The service advisors and technicians have always done a terrific job. My issue stems from a service charge for a software update on my car. I received a drive train malfunction warning that almost disabled my car. It lost 90% of the power. Its a 2015 435i. Apparently the diagnostic equipment couldnt identify the problem due to outdated software on my car???$307 later for the software update and my car was back running again. Zack was my advisor and was very helpful and professional. Again, my issue is the fact that my car malfunctioned due to their software. BMW No. America customer service was less than interested in my issue.

Howard was a pleasure to work with. I would absolutely recommend him to anyone in the car buying market and I plan on working with him for my future car needs.

Convenient service to schedule. Done in time while having a nice loaner car. Vic was great

Great teamGreat customer serviceWill do anything to get u what u wantDefinitely will he back here for my next vehicleGo in ask for Martik, he ll do his best to help you.If he wasnt working go home, go back tmrw again and ask for Martik. 🙂Thank you Martik and LeilaYou fuys are the best 👌

I brought in my X3 for its maintenance appointment. I received excellent service. Vick took care of everything. I needed a ride to work and he ordered an Uber for me. I am so glad I got the maintenance package when got my car. It was worth it. Wipers were replaced and batteries replaced in both key fobs. I highly recommend Rusnak BMW. They make service appointments seamless.

These guys won’t sell you one of their vehicles if you don’t live in California because “there’s an inventory shortage and we want our business to be with locals which helps with repeat customers”. What an absolutely blasphemous reason to lose out on a sale completely made up by this specific dealership. Have not heard that from any other BMW dealership when I’ve told them I’m out of state.

The service staff were defective prompt and courteous. I recommend them to anyone with a BMW.

Recently I leased a new car at Rusnak BMW, which was my first lease at this dealership. The service here was phenomenal, and has tons of options when it comes to choosing a new car. The building looks recently modernized, and has a very upscale and professional feel.Robert Rosas was my sales person, and was so impressed how he went above and beyond to deliver exceptional service and make sure I was happy in all aspects of the car and deal. He made sure I explored all the cars and options BMW had to offer, and educated me on so many new features that I didnt even know BMW had! After looking at all thr options I decided on getting an i3!Between my Spouse and I, we have leased 5 cars over the past few years, and this was the best experience Ive had in the leasing process ever. Im confident that you will have a great experience at Rusnak with any of the reps, but I was thoroughly amazed with the amount of care and attention to detail that Robert put into my new lease. He made sure I got everything I wanted and was hoping to have in my new car.Overall, I left feeling great about my decision. If youre thinking about getting a new BMW, I feel like you can only go in the right direction by choosing Robert at Rusnak. Thank you to all at Rusnak for delivering the best experience possible, and for helping me to find a car that I love to drive.

Darren and the Sales Manager both provided outstanding service, and were very cooperative in addressing and remedying issues. Will certainly recommend dealership.

The mechanical work done was done great. But the person that washes the car does a terrible job! When I went to leave in the car there were dried bird droppings on the car. They said they washed it and they re-washed it. After the second wash you could see rag whip marks all over the hood.

Very happy with sales and service. Big thank you to Darren Evans!

I highly recommend Martik Gharibian for his desire to please, his patience, his honesty, his knowledge and the friendly manner in which he dedicated himself to cover all of our concerns.

My service advisor Bob was phenomenal! He exceeded my expectations because he made me feel he was there to fulfill my needs/concerns for my vehicle and not the his own!

Bob rocked my urgent service experience when my car blew a hose. Got me in a loaner and back on the road so quickly! Perfect experience!!

I went there for an airbag recall. It was done smoothly and they even gave me a free car wash.

Making my appointment was easy, service was done in a timely manner. The wash was kinda eh, I drove away and all the water left in the mirrors sprayed everywhere, defeated the purpose of the wash. And my service reminder was not reset.

When brought the leased car in for regular maintenance, found out the warranty expired due to it’s a dealer’s loaner car at the time of leasing it and I had to pay for the charges even the 3 year lease wasn’t up yet and the mileage was way below 30000 miles. Chris Darby, the general sales manager went his way to resolved the issue and got the maintenance taken cared of. Very nice guy and it shows this is a worthy dealership to be considered.

Great job helping us find our BMW it was perfect and we are so happy thanks Rusnak BMW team!

Great service ... very personable professional respectful and courteous. Highly recommended the team... plus good cars.

By default I am expecting an exceptional service from BMW brand. Was disappointed with Rusnak BMW service.Had two service visits and in both cases nobody met me at reception desk so I had to go and look for my service man. At first visit I was asked to replace brakes, after replacement they started to squeak (apparently, they didn’t test what they did). Made second visit and was told that they need to do extra work on brakes as technician “missed” issue the first time. They charged me extra money for work, even though it was service’s fault.If you are lucky to live close to Century West BMW salon in Studio City, I would always recommend these guys, they know what luxury service is.

Rusnak BMW have always provided me an excellent customer service. They have taken care of my 640i BMW impeccably. Josh and Zack — at the service department — should be commended for their indefectible commitment to excellence.

I love this BMW dealership ..I live in Beverly Hills but I dont mind the drive to Thousand Oaks to buy or have my car serviced there.For the last 7 years I have been getting my cars from Darren Evans - sales - and he is the nicest most professional sales person I ever dealt w it.Also Zack in the Service Dept - outstanding service and Leyla with the Financing Dept.Thank you again for all your dedication and hard work.Fabio

Renee Norris is the best service advisor I have ever worked with. She should be promoted to run the entire dealership as she knows what giving a great customer experience is worth. I would still want her run to take care of me and car!!!

Bob Martin, my longtime service advisor, is friendly, thorough and knowledgeable. He is available when I arrive for my appointment and contacts me promptly when my car is ready to be picked up—always on time and looking beautiful!

We purchased a CPO BMW X3 from the Rusnak team. Shortly after driving it off the lot, the sunroof shade was causing a rattling noise whenever the sunroof shade was retracted. The repair was completed but unfortunately it was not a long term fix. I called to reschedule and Mike Powell cheerfully invited me to bring the X3 in for a recheck. Mike made arrangements for a brand new loaner and the Service team diagnosed and completed the repair that same day. It so nice driving around without the rattle anymore. Thanks Mike.

Josh Gates is one of the best service advisors/writers I have ever had the pleasure of dealing with.Collectively, our family has 6 BMW’s and Josh is our go to guy. He is always efficient and takes extremely good care of us.I recommend RUSNAK BMW and Josh Gates to anyone that has had a bad experience with Other BMW dealers or any other advisor but in particular with Bob Smith BMW.

I have had great service since I started taking my car to Rusnak BMW. Art Simcox has been my service advisor and has taken care of any issue that arises.

Darren has help me with last two M500i and he is first class. We had a great experience both times and would recommend anyone considering a BMW to get in touch with him as the online manager.

Great service, clean facility, nice folks and they always have my car ready when promised and it’s always cleaner than when I dropped it off.

I had a great experience of purchasing my new car from Rusnak. In fact, I am a returning customer. I was treated like a VIP. The sales folks were very courteous and did everything to get me the car that I wanted with a very good deal. Thank you Martik and Leila, thank you Rusnak.

Terrible experience dealing with Sales Manager, Jeff Kaltman. Condescending and rude. He wasn’t even respectful of his sales person, which was the most off-putting part of the experience. Bob Smith BMW will forever keep our BMW business.

The experience was actually pleasurable. I didnt feel stressed at all during the experience. The staff was particularly helpful and courteous. Buying a car always takes time, but the staff very much seemed to help keep the process moving to make it as short as possible. I appreciate the service and the pleasant experience. I would seriously consider making the drive back up when its time for a new car!

My i3 needed some TLC. With 80,000 miles, she still has a lot of life. I needed a loaner and Renee made it happen. I was treated like Royalty.

Vick was extremely helpful and accommodating. Thank you for helping us and for the amazing service!

Mike Powell is the best ASM i have ever had. I will always come back . Excellent service!!!!!!

Its always a good experience at Rusnak BMW.ART SIMCOX is an excellent service writer and MARK W is an excellent sales person. Both are very knowledgeable and professional in every way!Sincerely,COL Jerry MillerUS Army, Ret.

My 4th vehicle purchased from Mark Weisberg and Leo Berry, such a pleasant seamless experience! Highly recommend them!

Service took long than quoted. Everything was done very professionally. I inquired about a shuttle or rental car. All they could offer was an Uber which wasn’t clear if they would be taking care of it or not. Still a nice gesture.

My experience with the representative Mike Powell was lackluster. When I arrived I was not greeted with a hello and his demeanor was quite cold.

Service advisor Bob Martin went out of his way to address a repair issue with my car. He made me a long-term BMW owner and customer of Rusnak BMW!

Vitaly was terrific. Highly recomended

I got my BMW 525 with Affordable price and extremely service from Martik G .Thank you

I was waiting for a while to get a ride, but service dept system was not able to connect to Uber. They tried several times, but didnt work out.Finally, the manager interuppted and assigned a driver to ride me back home! Thanx to him!

Knowledgeable and experienced staff. Great customer service.

I drive from Manhattan Beach to Westlake Rusnak BMW dealership because it is worth it. Always exceptional customer service!

Easy checkin, had a loner car available and car done on time. Very happy!

I had a very pleasant experience purchasing my new BMW at Rusnak. I was able to test drive the car and the purchase transaction was very smooth. My salesperson, Vitaly did a great job of walking me through all of the systems of the automobile. The finance manager, Leila was accommodating and easy to work with and most of the documents were signed electronically. Rusnak has a good selection of Automobiles and a friendly and efficient staff. I would rate this experience as one of my best auto purchase experiences. Give them a chance, especially Vitaly, who has been with Rusnak BMW for more than a decade.

Art is a true professional and will provide you with excellent customer service. He will provide you with all of the information you need to make decisions, and will be transparent throughout the entire process. I would recommend Art and trust his guidance. If you are making a service appointment, ask for Art. You will not regret it.The service advisor was great, but my car was returned with grease stains on the white leather seat and door handles for a second time. This happened once before, so I was a bit disappointed. Overall, I am very satisfied with the service.

Great customer service and flexibility during COVID. It was a smooth process handled by professionals!

I recommend Art as your service salesman. Professional, knowledgeable, and responsive to your requirements. The maintenance service I receive here at Rusnak BMW is excellent. Highly recommend.

Mike Powell is my go-to Service Advisor at Rusnak BMW. He is such a welcoming individual who goes the extra mile. I wrote this review to let him know how I really appreciate his assistance, and to let all readers here know that I highly recommend him for all your service needs. He is my life saver for squeezing me in to have my brakes looked at before I left for a long journey to Northern Utah. Thanks Mike and Rusnak Team!

As usual my experience with Renee in service is Awesome, she’s great.. I needed to purchase a maintenance and brake warranty package, I highly recommend Leila she is amazing.. I recommend Rusnak BMW

Rusnak is a good place to buy a car if you are going for an ICE. There is a nice building and professional staff(for a car dealer).They worked hard to get us into the car.BMW has some unfortunately long and burdensome paperwork so we were there for hours filling it out. This isn’t really rusnaks fault.Mark did a great job helping us.

Patrick was a good salesman regarding explanations and patience with this purchase.Lauren closed my purchase with her extensive product knowledge. I wish I would have drove out and used her with my prior BMW. Great teaching!All in all it took more time than I wanted, but I understand with the reduced staff. Albeit, I was a happy camper with a beautiful new addition to the family.

Renee is a great service Mgr. Always trying to help.

I had a wonderful experience today at this dealership. Our salesman was Fred and he leased us a beautiful 5 series with an amazing deal. Definitely recommend asking for him.

Josh, is aways on top of all the needs of his clients. Satisfaction guaranteed !

My service specialist Josh is very knowledgeable proficient and helpful. He may recommendations according to the diagnosis found which saved me a ton of money.

Polite, friendly service. Vehicle was fixed properly the first time and the price that was quoted never changed. I was kept informed throughout the repair process and vehicle was ready when promised. Thank you for a job well done.

Had the pleasure of working with Martik. He got me a great deal on a lease of a brand new 5 Series BMW. He is extremely professional and make the process seamless. He’s definitely recommend and can’t wait to work with him in the future.

Returning the lease process was easy thanks to Used Car Sales Manager. I wish we could have leased another car here. Ended up at another BMW dealership due to price.

The Rusnak team are excellent. Always check with Rusnak if you are buying a BMW, as they normally beat all other dealers pricing, plus they do it with a friend approach, where you feel like you are treated as part of the family. Best bmw dealer in LA

Fantastic experience buying a new 8 series at Rusnak. Martik and Belle were incredibly accomidating and professional. Would definitely recommend them!!!

Art is amazing! Every service appointment he has been hands on an always exceeded all of my expectations!

Super professional, clean and kind people. They serviced my car in under 2 hours, washed it and gave it back perfectly! Thanks