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Heaven Scent, Inc.
1440 US-19, Thomaston, GA 30286, United States
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Heaven Scent, Inc.

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Am
Review №1

The absolute best boutique for personalized outfits! The staff is amazing and is always willing to work with the customer on making any creation perfect for their little one! We have used this shop multiple times and are always blown away by the great quality and detail that goes into each outfit!

La
Review №2

Love our recent purchase and cant wait toOrder more! One of a kind outfits

Ja
Review №3

We LOVE Heaven Scent Boutique! It is our go-to Boutique for our 4 year old daughter. The quality is outstanding and we love the beautiful monogramming options available. They offer custom designs for the most personalized and perfect outfit for your occasion. There aren’t enough stars available to express our love for this boutique. And all of the clothing is made right here in the United States!

Ka
Review №4

I absolutely LOVE HSBoutique for my little girl. The staff are wonderful and the turn around time was just as stated. The Christmas dress we ordered could not have been more perfect! Great quality and adorable clothes!!

Je
Review №5

If I could give a Zero I would. Order took over thirty days. I asked for a name to be monogrammed and did not receive it. Customer service is horrible. Do not waste your money

Me
Review №6

So I made sure to read these reviews first. I made sure to check turn around times and I even called to verify some details. They were very upfront about the tat and even walked me through how to view it on their website to make sure I knew where to find it. Thankfully I had enough time to order the perfect outfit. The lady one the phone was so helpful and kind. Received the outfit today and it is stunning. WORTH THE WAIT. esp knowing it was made just for us with such care. Highly recommend these sweet ladies

Ca
Review №7

I ordered online but asked if I could pick up in store on my way through town. These ladies are the nicest! My daughters outfits are precious! Love this place!

La
Review №8

I agree with all the reviews on how horrible customer service is. They are extremely rude and go by “the customer is always wrong.” The dress and romper I ordered for OVER $100 was pictured as an olive green but when I received them, they were this ugly emerald green. They said they had a picture of the true dress in the pictures, which wasn’t there when I bought them, but regardless...why put a filter on it to alter the color? Show the TRUE product. Then the monogram was so shoddy looking. My daughter has two J’s in her name and they were two completely different looking J’s and they claimed it’s because it has to be like that for a circle monogram. I do monograms and mine never alter the same letters! It blows my mind that their conscience doesn’t bother them by overcharging and sending shoddy work. She literally did everything but flat out tell me I was wrong. This is the second time I’ve ordered from them with issues. Thought the first time was a fluke but now I know that they are just a terriblecompany. Heaven Scent but the customer service is from hell. Do not waste your money on this joke of a business. 💀Edited to add- couldnt leave a review on facebook--they obviously have that blocked for a reason! So instead I went to talk about how bad the customer service was on the online sale page and they BLOCKED me. They are clearly professional.

Ju
Review №9

I ordered 2 dresses for my daughters for Christmas card photos, they were perfect. Great customer service, products were delivered earlier that expected, and were great quality. I will definitely order more from this company.

Ja
Review №10

Love love love! I just made my 2nd large order and I love everything about it. Great customer service, great product! Well worth the wait and money!

Ja
Review №11

Not what is advertised. Make sure you read fine print

Mo
Review №12

Beautiful, custom and handmade clothing for every occasion you can think of! We have ordered so many times and have never gotten anything we don’t absolutely love! Great quality and amazing designs!

Ja
Review №13

I am so in love! The perfect Christmas dress just arrived! Quality, customer service, production time was all top notch!!

St
Review №14

The best ever! My first time ordering and it was a breeze! I made sure to read the turn around time since they say it’s all handmade to order. It shipped just when they said it would and came exactly as I hoped. I’ve already ordered 3 more outfits.

Ka
Review №15

I love this place!! It takes a few weeks but that’s totally understandable since it’s all handmade. I juts make sure to check the posted wait times that they have all over their website. My dresses have been so cute and my daughter is always the best dressed! I had to call and speak with someone about my upcoming order and the lady was just so sweet to me! Highly recommend!!

Ma
Review №16

Affordable clothes w monogram! Great quality! Custom orders are available! Quick turn around! Your pot for keeping your kids looking incredible! Great inventory! Boys & girl styles! Our favorite boutique.

AM
Review №17

The quality of the clothes are amazing 😻 Handmade to perfection!!! We love HSB clothes !

Ra
Review №18

I wish I could leave no stars. The outfit is very cute but the customer service was terrible. The lady I spoke with on the phone was very ugly with me. I ordered a romper and in the box labeled “monogram” on their website listing for the item I left the monogram I wanted. My outfit arrived with no monogram. I even double checked the description for the item and it says to leave the full name OR monogram you want. The lady I spoke with stated they could only do the full name despite what the description on the website says. I stated there was no way for me to know this as it wasn’t written anywhere for me to read on their site and someone should have contacted me to clarify. She stated they are too busy to contact people so they just sent it blank and I should have known bc the picture of the item has the full name. I’m not sure why just a picture would tell me that when the description clearly states you can leave a monogram. She offered no resolution and again displayed a very bad attitude. I would recommend no one shop here. There are many other places for cute clothing that actually appreciate customers.

Br
Review №19

Heave Scent Boutique offers beautiful handmade clothes with outstanding quality. Their customer service is top notch also. I love that they answer any & all questions to make sure you are getting exactly what you want.

Am
Review №20

Discovered this boutique through some friends and am so glad I did! The fact that you can get such beautiful handmade outfits for such a good price is what I love! The designs are precious! I thought customer service was amazing! Its new for me to order handmade clothes so I wasnt sure on sizing. When the outfits came, they didnt fit like I needed to. I sent them back for free alterations! To me, that is awesome that theyll do that when it was my error! The shipping has been prompt, and the fact that its a momma-owned business means a lot to me! They will have my business for as long as we can still wear the clothes!

Jo
Review №21

I couldn’t give this place 10 stars, but I tried!! Love love love!! Great products and the sweetest people ever! They walked me through my order and answered all my questions! Highly recommend!!

Wh
Review №22

We love HSB!! We own 10+ outfits from this boutique and have been extremely satisfied with each one. Super classy and great quality! Made in the USA!

Li
Review №23

My Granddaughter ordered a Kate Dress for Her daughter for a pageant and when the dress came it was horrible It looked nothing like the picture and when she ask for a refund they refused to do anything about it. The dress was $47 dollars. I would not order from this company. They will not stand behind their products. We also have pictures of the actual dress that was ordered and the dress she received.

As
Review №24

Dont waste your money hoping for the perfect outfit for your childs first day of school because it wont get to you in time. Calling customer service was a waste of time too.

La
Review №25

I can’t say enough good things about this company! It is my favorite boutique to date because of the quality of their clothes and the amazing owner/creator. The work is remarkable and she can do customs for any occasion. I will continue to purchase from this company!

Am
Review №26

I adore this shop!! The owner is the absolute sweetest, outstanding customer service, and last but certainly not least, the clothes are absolutely adorable and well made! I love that I can find matches for son and daughter!! Highly recommend!!

Jo
Review №27

These clothes are adorable. They are wonderful quality and worth the wait!Jessica

Em
Review №28

LOVE everything Heaven Scent Boutique! The quality is truly amazing. I have been a repeat costumer for several years and will continue to purchase all of my girls holiday apparel from HSB! It doesn’t get any cuter!

Ka
Review №29

HSB is our favorite monogramming and custom order shop! Everything is handmade and great quality! Anytime we need a custom outfit they are our go to shop! I highly recommend this boutique to anyone looking for cute clothes for your little ones!!!

Al
Review №30

Excellent quality! Made in the USA! Love their screen printed T-shirt’s; as well as, embroidered T-shirt’s. They helped make our Disney trip beyond fashionable.

Me
Review №31

Amazing quality and the best designs! Items can be personalized or left blank. I seriously love everything Mandy designs!

Je
Review №32

These handmade clothes are so gorgeous! They are amazing quality! I love this company!

Em
Review №33

We love HSBoutique! The staff is so friendly and accommodating. The outfits are absolutely adorable!! Check out their VIP page on FB for pictures of outfits, sizing questions, and codes to save on your purchase!

as
Review №34

One of my favorite Boutiques to shop at. They have wonderful customer service and my daughter absolutely loves every outfit we get. She gets complements on how cute her outfits and dresses are all the time.

Tr
Review №35

I can’t say enough good things about this company! They offer amazing quality products and have excellent customer service! I recommend Heaven Scent to my friends and family on a daily basis!

Jo
Review №36

Love everything I’ve gotten! I made a mistake on my order and they were so sweet to correct it for me! The cutest clothes and the custom service is worth the wait!!

Ly
Review №37

Bought my grand baby some new clothes and just got them in. They are adorable!! Just as pictured, great quality and worth every penny

Li
Review №38

We LOVE HSB!! The quality is to die for & the customer service is top notch! We don’t buy our “fancy” outfits from anywhere else! Christmas, Fall, Thanksgiving & Easter Especially!! We probably own close to 40 pieces!!! ♥️♥️♥️ Do I have a problem?! Absolutely...N..yes!! Lol

as
Review №39

This boutique has amazing quality and customer service. I love buying clothes from them. Everything I order has been amazing quality and beautiful. I love shopping with them.

Su
Review №40

These clothes are absolutely adorable! Amazing quality and amazing customer service!

Ja
Review №41

Absolutely adorable clothes! You can tell there was attention to detail in the creating of these outfits. Customer service is top notch.

Ha
Review №42

I had to cancel my cotton photo shoot because they left parts off a dress I ordered. When I sent it back to be fixed they LOST it and it took them several days to find it.

Ja
Review №43

Local gem for boutique, custom kid’s clothes. Order was on time, and quality exceeded our expectations. Our little twins look SOOO adorable in their cute dresses! Worth every penny.

Am
Review №44

We love this boutique. Gorgeous handmade items. Friendly staff. We have ordered multiple times and love everything!

Ta
Review №45

My daughter is always dressed the cutest thanks to this boutique. Great quality, amazing customer service and the best handmade outfits!

Ma
Review №46

Hands down the best boutique I’ve ever shopped at! The cutest clothes, the best costumer service, & the best quality! I will continue to shop here!

Ka
Review №47

We love this shop! We are so impressed by the customer service and their clothes are perfect!

Ar
Review №48

We are obsessed with the quality of our outfits! Customer service is amazing too! We are always recommending this shop to our friends and family!!

Ja
Review №49

Just placed my 4th large order. I’m addicted! I’m ordering for Thanksgiving now Bc perefection takes time! Lol I love handmade stuff and these are by far the cutest and most unique peices!! Good customer service always willing to answer all my crazy questions!

Ca
Review №50

Great customer service and have loved every outfit we’ve had made!!

KK
Review №51

I use to love this boutique but I ordered a Christmas outfit in October and early December I tried to get answers on the fb messenger in order status and they were very rude and defensive! They even blocked me on fb because I sent them screenshot of when my order was suppose to be done, How immature! I ended up emailing them calling it out on them.. they replied sorry for the confusion and they refunded my money! So one week before Santa pics I was scrambling to find a outfit for my daughter to wear!! I WILL NEVER RECOMMEND THIS COMPANY OR WILL I EVER USE AGAIN! They are a family owned business who bit off more then they could chew and their customer service went out the door!!!!

Al
Review №52

Excellent customer service great quality!

Je
Review №53

Great customer service. Loved the outfit

MI
Review №54

All of the outfits are beautiful and the customer service is awesome.

Am
Review №55

My favorite place! Great quality, great service.

br
Review №56

I have ordered from them 2 times in a row each time 2 separate outfits had to have additional work done by a seamstress to fix issues with the outfits and the last order I placed Was for Christmas dresses that I ordered October 7th with an apprx turn around time of 8 weeks and ended up being 10 weeks I didn’t receive till the the 17th of December. I tried talking with them to work these issues out but they were very defensive and stated 8 weeks is just an apprx time and my daughters ripped outfit the first time she wore it really upset me and no offer of a partial refund to pay the seamstress to fix it. They did say I could mail it back and they would fix it and get it back out to me but by then the season would have been over especially seeing how long it takes these items to ship. By the time my daughter received her Christmas dresses it was pointless to have them and I paid almost $100 for 2 dresses and one did not fit properly. When I recived my shipping number it sat there 5 days before it was even actually shipped. The clothing is beautiful and very well made (other than the ripped outfit) as I realize things do happen but they should be upfront about shipping for a holiday order when they know it’s not going to make it in time. The customer service is lacking and I could never get a reply by email and had to do a PayPal claim to get a response from them. I really wanted to be a forever customer and a lot of my friends have ordered from them because of the clothing I showed them that I ordered! I love your brand and style but I really wished they would brush up on the customer service.

Mi
Review №57

Beautiful work and excellent customer service. The only place I will use for monogramming and custom outfits.

Information
4 Photos
57 Comments
4.4 Rating
  • Address:1440 US-19, Thomaston, GA 30286, United States
  • Site:http://hsboutique.myshopify.com/
  • Phone:+1 706-648-6082
Categories
  • Boutique
  • Children's clothing store
  • Custom t-shirt store
  • Embroidery service
  • Embroidery shop
  • Home goods store
  • Monogramming service
  • Women's clothing store
Working hours
  • Monday:Closed
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:9am–5pm
  • Saturday:9am–3pm
  • Sunday:Closed
Planning
  • Quick visit:Yes
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