I had the opportunity to speak with Marc today and obtained a new auto policy. He was extremely knowledgeable and informative about products that best suited my needs and at better pricing I obtained from other companies. I will def recommend him and refer him to all I know who are in need of insurance. Thank you Marc!!!!

Was extremely disappointed after being a customer for 6 years. I asked them to cancel my automatic draft because I wanted to remove a vehicle. They drafted it anyway. after that i bought a new car and entered all the information on their website and never received a call. When I called complaining about the situation the agent explained they cant be responsible for computer errors. I am with a new agent and am much happier

My experience with your agency was wonderful. Not only did I get a better rate, I also got great customer service. I really appreciate how you walked me through what I needed to do to transfer my insurances over to your company.You all handled all the paperwork including getting that paperwork to my previous companies.Seemless!

I have been with this company for over 20 years and couldn’t ask for a better insurance co and of course Chris and his crew is Fabulous. A+++

5/21/2020 Update: Cancelled Policy as of 5/1/20. Still no refund received. Only to find out they mailed it to my old address and not my current address which was the insured location. To make matters worse, they misspelled my old address and so of course, no refund. Now I am told it will take possibly two weeks to Receive. The policy was paid in full for the entire year which I need to turn around and pay to my new home insurance company. This is not ACCEPTABLE.**************************************************+++When I first I signed up for my home insurance, online, I was very impressed until I dealt with this agency. One individual in particular was very rude and was very offensive when speaking with me about my policy even before we moved into our new home. All this over the phone. She practically accused me of withholding info on my policy. They received all documents before we even closed on our home. I understand miscommunication does happen and gladly would have done what needed to be done to correct any error on my part... but what I will not accept is to be talked down to like either I was not smart enough to understand what she was telling me or that I PURPOSELY withheld any information from them. Maybe it’s bc this was over the phone and perception can get skewed... not realizing that I speak very good English (with a bit of an accent) and am a very well educated person without a criminal bone in my body. I finally let her know that the way she was speaking to me was offensive.That’s when everything got worse. She “Demanded’” to know how she had offended me. Over and over. Either she was having a bad day or this is her way of treating people. I don’t know and I don’t really care. She finally apologized but she had already left a bad taste in my mouth. I wanted to find another insurance carrier but the whole COVID-19 thing started up and life got crazy. But, I never forgot how was treated. It took one person for Allstate to lose my business and loyalty. I was with my former home ins carrier for 18 years. Not one claim filed. Never treated this way. Only reason I chose Allstate with our new home was bc I felt change is good every so often. Just because I have had some time to shop around, now I’m moving on.

Look no further for an agent -- I switched to Chris Hatfield at Allstate after being a long-time Progressive customer. A couple of the reasons I switched are: Allstate offered consistent, top-notch customer service (an immediate response from a human being -- Thomas, the account manager in his office, is awesome) and they beat the competition in pricing. I hope to never have to file a claim, but I feel confident that if I do, I will receive the same level of customer care.

Thomas Clair was extremely knowledgeable, helpful, patient and by my side through the entire process. He was able to my wife and I a phenomenal price - even with insurance issues.I will tell all my friends and family to call Thomas Clair at The Chris Hatfield Agency - AllstateTom, thank you so much.

Was one of the best experiences Ive had in a. Long time thanks guys!!

Im Very pleased, everybody there in the office was very concerned and guide me well at this very hard moment of my life. Thank you so much for everything and God Bless you all.

Really like the way they are eager to help and make sure I understand all my questions

Took two weeks to respond to me, after I had to call the office two times...which resulted in a spike in my premium, followed by incorrect information given to me by staff. I switched offices. Never been so disappointed and disgusted with services. Once they take your money, you’re no longer a priority and they will be full of excuses.

Youre in good hands when theyre taking your money but Its the complete opposite when you need help.

Chris has been extremely helpful in getting me a great deal for my car/auto insurance and helped save me a lot of money as well. Always easy to get a hold of when Ive needed help. Would recommend anyone to him if looking for great deals.Thanks Chris!

The Chris Hatfield Agency covers all 3 of my vehicles and my home. Matt Crumbley is my go to guy and he never lets me down, Very good experiences.

Have been out of town a few times and forgot vehicle insurance and was trying to rent a car. Chris was a phone call away and sent over a copy immediately so I could rent it! Had always been there when needed. I appreciate good customer service and with Chris that’s what you will get so I just switch all vehicles house and ATVs over with him!

For the most part, Chris Hatfield has been the agent who services our policies. Hes been great. When I had an auto claim, he helped me to file it.

Chris Hatfield has been my everything in insurance for quite sometime now. Actually my whole family is with him now. Mainly for his knowledge and devotion to sincere customer service. He and his staff time and time again have gone above and beyond to help us out in our time of need. I recommend Chris to everyone.

Did an excellent job with my auto and renters insurance, and he also found the best ways for me and my family to save money! Very respectful and polite, plus hes always a phone call away. Thank you sir for taking care of us!!!!

The people at this location are very helpful and they take the time to explain and help you with any questions and with the process, they are very friendly.

Known Chris for years. He has taken care of me and my family. He has always been straight forward and honest about our needs. I have full confidence and trust in him.

We take pride in being the best at what we do! Please stop by the office for a quote today and see if we can improve your coverage or reduce your premium.

Love this agency. They are alway curtious and get us what we need in a timely manner. Rates are not controlled by the agency however Allstate has always had the cheapest rates by far.

Great people with fantastic attitudes.Followed up with outstanding service

Since switching to Allstate with Chris Hatfield 3 years ago, its been so easy to deal with insurance issues, etc. His customer service is excellent!

Great agent. I enjoy their professionalism

Super friendly with great customer service. highly recommended!

If you’re looking for quality customer service and someone that’s going to look out for your best interest in choosing the best plans that’s right for you ! Contact Allstate Chris Hatfield Insurance Agency

Very thorough, considerate and helpful pros.

Not pleased at all.😠

Best agency ever:)

Such an amazing agency!