Isaac was amazing helping us today. He was so patient & helpful & never made my son & I feel bad as we find technology challenging! He deserves a pat on the back! We really appreciated him today!
Just traded my s10 for a new s21ultra today. Isaac Terry was great, he helped me through the entire process. Made for sure everything was correct and I was happy before I left the store. I highly suggest you see Isaac for any Verizon needs or changes. Excellent customer service! 5 stars!
Was a very nice worker I spoke with. Thank You.
As soon as I walked in there was a very nice gentleman that helped me get exactly what I wanted and needed. He was very knowledgeable about my purchase and went above and beyond to make my experience shopping go well
As a new customer to Verizon working with Kenny was great. I had three lines transferred from straight talk and it ended up being very time consuming (not their fault but straight talks).. was very pleased with his customer service and how easy he made things for me . 10/10 experience today.
It was great Isaac was awesome he helped me with more than I could ask for and answered all of my question highly recommend this store
These people are very friendly and helpful.
Nick Grimes was more interested in selling me a phone then to try fixing my and he never told me about the monthly charge till I got my bill
Answered questions, helpful friendly service.
Im from Robinson, IL and my local Verizon store could not or would not help me with my Alexa app. The young man at this location was able to help me out and even set me up with a better option. I recommend this location to anyone. Very helpful and knowledgeable.
Tim is top notch. Knows his stuff.
Never been in this location until tonight, and Im glad I came in (only came in because it was the only one open). The guy who greeted me was very friendly. He also helped me take advantage of a free tablet offer. Very good experience overall!
Just dont go to this location
Chris at the mall was amazing! 5 stars!
Timmy Wright at Verizon Cellular Sales was an awesome customer service rep. He was very down to earth, asked me what i needed in a phone and what all i used it for. He was extremely knowledgeable when it came to the product he was presenting and was able to answer all of my questions. I highly recommend going to him for all of your needs.
Went in not knowing quite what to expect because we had so much going on and had never used this retailer before. They were able to combine our two accounts into one and do two additional upgrades seemlessly. The manager and his staff are very lighthearted and laid back but very knowledgeable and can answer any question you can think of. When they didnt know an answer they were quick to admit and find us the correct answer. I will definitely be returning to this location for all of my Verizon needs.
Timmy was an amazing representative, him and his coworkers Kenny and Bryon (on his day off) made sure that my experience was top tier. I went to the store in front of the mall and they gave me a number and sent me on my way, they helped me fix my screen, get the new iPhone 11 pro and a new iPad. I highly recommend coming to this store and making purchases.
My experience was amazing! Matt helped us with everything we needed and more. Great place to come and they have great deals!
Stopped by this location inside the mall to get my phone looked at. I had pop up adds constantly. The representative who greeted me was very friendly, professional, and knowledgeable. He fixed my problem immediately and then proceeded to look into my account for any savings. He found a promotion that would buy the rest of my agreement off and get me a new phone. I scheduled an appointment with him for the future! Awesome experience!
Rep and trainee were great.
I went in today to get the new iPhone 11 and the color and phone I was looking for wasn’t in the store so Mike, the man who helped me, called around to find me the one I was looking for which was very nice of him! I went To get the phone and he had me come back and helped me set it up and answered every question I had! He was very helpful 🙂🙂
Love coming to this Verizon store and the customer service I get when visiting this store. Matt is great to work with! Always professional, and knowledgeable about Verizon products. Rest of staff is friendly and helpful as well.
Great customer service! The guys inside honey creek mall are very knowledgeable. Tim and Jordan helped me upgrade early from junk phone to a new one. Will definitely be back!
Chris did a great job explaining all our options and got us set up with everything we needed. Very impressed with him.
Brandon was a great help in getting my new droid phone! He let me sit in his lap the whole time and sang to me. We reminisced about when we were kids and we used to shoot baby birds out of their nest with BB guns. I got a sneak peek of the 2018 Cellular Sales hunk of the month calendar. We both agreed that Julys Matt Norris oiled up in a bikini washing a car was good but I particularly liked the October Rob VanWey in the sexy devil costume! The best experience anyone could have getting a phone, HIGHLY RECOMMENDED!!!
Tim at Verizon in Terre Haute is a very courteous and very professional store lead. We wouldnt go to anyone else. Thank you so much for your patience and assistance. Very polite and well dressed young man.
Matt Norris was very helpful. I love my new phone. He was very friendly.
Dustin made the switch to the new iPhone so incredibly easy and stress free! Very informative!!
Was very happy with Verizon until now. I felt when I went in on black Friday the sales rep didnt care much for his customer and was focused solely on commission and making the sale. I told him I was trying to do away with one of my phone lines, and when he found out I couldnt, he took advantage of that and offered a free tablet. I was never told this free tablet was tying me into a 24 month contract with line I told him I had planned on doing away with. In fact, I was told I could do away with it later after I payed off what I owed on it. I pay 40$ a month for this line. That free tablet just became a 960$ deal over the course of 24 months. I should have asked, but I dont appreciate being lied to or taken advantage of. Im now debating canceling my recent upgrade and going with a competitor who has more concern for the customer. I will be in soon on buyers remorse to straighten this miscommunication out!
I was waiting for my family in the mall and decided to stop here to see if the could correct problems I was experiencing with my Motorola phone. What a great experience. The young man knew all about the issues I was having and made corrections for all. Glad I didnt have to wait until getting back to Columbus, Ohio to have this fixed. You guys were awesome. Thank you!
I really like the customer service with this store. Jared, my Verizon rep, has really helped me through my phone changes, my ups & downs with luck, as well as explaining everything very clearly. Jared has gone above & beyind to simplify things enough so I dont get confused. I am very thankful I have Jared as my rep, he is very polite, knowledgeable & knows his facts. Go see him in the MALL today !!! 😃😃
Very helpful with an issue, very knowledgeable and friendly staff!
Absolutely fantastic, attention to detail and fabulous customer service! Always a great experience. Matt Norris is exceptional!
Great customer service, super friendly staff and solid, honest help. Not at all pushy and great with my technologically-challenged parents 😬 Would def come back here.
Timmy was great. He helped us with getting a new phone a free tablet and let us know about the veteran discount. He saved us money on our monthly payments and we now have unlimited data.
I’m from out of town near the Vincennes area, and stopped at the corporate store outside of honey creek mall and they were rude and didn’t have time for me. Walked out, came to the cellular sales location inside the mall and was greeted by sales rep Timmy Wright and he was very kind. He showed me all the promotions I was eligible for and got me a good deal. Would definitely recommend to any of my friends or family.
Awesome crew! Atmosphere was very fun and I was laughing the whole time. These guys are amazing
Amazing service with Brandon. Been in a few times and hes helped me each time. No matter how trivial it was, he always took the time to help me through any issue Ive ever come in with. Highly recommend
BLAKE H. and KEVIN A. are the best!!While in Indiana for my brothers funeral a month ago, my phone went dead -- totally black. My sis-in-law (very smart iphone user) and I were stymied. She knew of this Verizon store in the mall, and so I hightailed it up to Terre Haute to see if they could help --- or barring that, getting another phone (Saturday, October 12, around 6:00 pm).I explained the situation, in tears because I needed that phone to stay in the loop with all the other family who came for the funeral weekend. Both young men were kind and courteous and treated me gently as they set about trying to discover the problem.BLAKE H. disengaged the LifeProof cover, and checked it out, noting that my iphone 6 was in pristine condition. KEVIN A. came over and, using his magic fingers, pushed the buttons on the side and voila! My phone was resurrected. Who knew THAT would happen?! Kevin did. He explained what he did and I wrote it down just in case it ever happens again.BLAKE H. and KEVIN A. could have taken me down the garden path of a new iphone for hundreds of dollars, but they were ethical and showed integrity by doing a simple (to them) button-pushing trick.These are the kind of people we need in place in all service industries. They knew how to do their job --- their skills were top-notch and their customer service was incredible.If there is any way to reward BLAKE H. and KEVIN A. for this outstanding interaction with an older woman with no tech skills, please do so! I think a Caribbean cruise or trip to Europe would be nice, although I realize those rewards most likely will not happen. (Smile.)Thank you again for helping me in a desperate situation.
While I was at Verizon today I received excellent customer service from Matt. He was very insightful and answered all of our questions. We got a free Alexa mod.
Outstanding service
They were very welcoming and helpful. Great customer service.They answered all of my questions without any issues.
Very nice store. No waiting time and the reps are very knowledgeable! No other Verizon store for me!
The guys there are so great at keeping the mood light. Getting a new phone can get super overwhelming and the easy going attitude around that store keep things from ever feeling that way. If youve gone to the store out front of the mall or on highway 46, chances are youve had a bad experience there. Stop doing that to yourself and get to know the representatives at this store!
Brandon is the best salesperson! He patiently explained our options with the various devices and plans. After purchasing, Brandon helped us set up our phones and IPads. It was a great experience!
Very knowledgeable and helpful. Helped save money on our bill while adding midi.
Brandon is super helpful, and the only person my family and I go through on our phones and upgrades now. Very willing to go the extra mile to help us out and answer questions!
Tim Wright was a great salesman, helped us get two great phones on an affordable plan, hooked us up with good service and discounts. Look forward to returning for future purchases. Thank you!
Byron got everything on my account taken care of and then helped me upgrade to a new phone. Great experience, wish the store had better internet though.
Jared has spent several hours working with us on troubleshooting problems with our phone, provided suggestions and demonstrated features on phone. He has been extremely patient in working with us. I will always utilize this Verizon dealer because of Jared and the other helpful staff.
Tyler was very helpful with my new G5 with all the features. When I can upgrade I will go back to him. He was also helpful in getting my wife a phone she can handle. Thanks Tyler!!!
Great people willing to help but again, a long drive to get there
Buy all my verizon products at this location. Always helpful and honest. Great Verizon location.
Great customer service, was concerned about saving us money for the long haul
Went into Verizon to purchase the humx. While Tim was ringing me out they’re internet went down. But he was such a good rep, he kept me entertained and had nice TVs. Maybe a word of advice, upgrade the internet and get rid of the TVs.
Absolutely wonderful experience with Tyler and Shane the rookie!! Love coming in here!Anna
Great store! People were very nice and welcoming.
Andrew & Byron were very knowledgeable & provide great customer service. I recently switched to Verizon thanks to Andrew & Byron !
Good environment and friendly staff. Always helpful and knowledgeable.
Excellent service at verizon inside Honey Creek mall from Tyler and Gunnar! I highly recommend this store.
It’s been a wonderful experience working with Michael D.
I would like to share my experience with Verizon Cellular Sales located in Honey Creek Mall Terre Haute Indiana. After being advised by a salesman at the Verizon Corporate store on 3rd Street Terre Haute that there was nothing they could do to retrieve my information on my cell phone I stopped in the Cellular Sales store and was helped by in if there Wireless Experts, Jared Melcho. Jared was able to show me a new phone that served my purpose as well as additional hardware to use on my Mac. He was able to transfer all of the information from my old phone. I have been a customer with Verizion for 10 plus years and this is the first time anyone took the time to make me feel confident with my phone. Thank you Jared and Cellular Sales..
Great service and friendly staff. Gets you in and out and satisfied.
Wonderful customer service! Never make you feel rushed.
Mark and Brandon were great! Fixed my issue super fast!
Brandon provides excellent service and is always very helpful. If you need to upgrade or need help with anything I would suggest you see Brandon.
Great service, super friendly and helpful. We will be returning customers. Thanks Tyler and John.
Always helpful and take good care of me. Tyler and Jerod are the BEST!!!!
Customer service above par!! Loved the employees
Best selections in town.Brandon always takes care of me and my family.
Service rep was inconsiderate to what I was wanting. Kept trying to sell me on something I didnt want when I told him what I was looking for. It got to the point i just had to leave because I wasnt being heard 👎🏽👎🏽
Fantastic. Byron gave me fantastic service
Very good service
Thank you for letting me color you pictures while you work on my phone! Jarred!
Jared is amazing!! And has a nice car.
Very good service, handles any problem. Wouldnt go anywhere else!
Jared always takes very good care of my needs
Great Customer service. Goes above and beyond!!!
Excellent service by Jared at verizon inside the mall
Brandon Ringwald is very knowledgeable, and helpful.
Very helpful salesperson
Didn’t have what I needed to fit a Verizon phone
If store hours have changed i think they should update it on the website. Cause I got there I thought still had an hour but as I got to the door they locked it
Very friendly staff and always goes above and beyond. Tim and Jordan helped me with a disconnected account and spent over an hour on the phone with customer service to help me reactivate my service! Everyone do yourself a favor and go to this store location!
Vs extremely satisfying.
Buy on line. Not here
Great people!
Great customer service!!
Great staff!
Staff was helpful
Brandon was awesome!!
Jared was awesome