My experience from start to finish has been great. Got an excellent price for an entire new furnace/heating system install and the techs were amazing. Matt and Miguel showed up On Time ( ha ha ) and were super friendly and courteous and funny. I got the feeling they really enjoyed doing their job. They did a beautiful job on the installation and cleaned everything up beautifully. I would definitely have them back again in the future! I dont leave reviews all that often, but their service was over and above.
We had issues with our air conditioner not blowing cold air, we called on time home services and they took care of the issue and installed a new thermostat reader. Within an hour we had a cold air again, and we couldn’t be more grateful in this heat. Alex was professional and extremely helpful. He walked us through the issues we had with our heating and cooling and gave us tips on how to maintain or system going forward. He even took time to teach us how to use the thermostat which we really appreciate. Thanks Ontime and thanks Alex.
Great job by folks at On Time. Courteous, responsive and reliable. Had to get some emergency work done recently. In an industry (and time of year) where homeowners cant help feeling taken advantage of, these guys were superstars. Mike, Gus and the team were awesome: transparent and efficient. Highly recommended and would use again if needed.
Needed to replace my 25 year old HVAC system. Spent several months having various companies give quotes. Decided on using OnTime for the work. Gus was so knowledgable and beat all the other quotes I was was given. Great financing options, came out to tweak a few things and have been very satisfied with all the services they have provided since installation. Happy I took the time to check out various companies before system broke. OnTime was by far the best of all I considered. Shout out to Alex who came to troubleshoot for me after installation. Very satisfied with my decision in choosing OnTime for my HVAC installation. Honest, forthright and efficient. They are excellent with customer service as well as giving the most competitive pricing out there.
Heater not heating on time tec check and say everything works great but still not heating. Then want me to pay $ 700.00 +to change a part with no Warrenty it will work then sell me maintenance contract for $160.00 +says he will do one while he is there and change filters and does nothing and just leaves the job . my wife and kids freezing with no heater working to heat my house next day I called Air techs they came out and found the problem and my heater works great again. $85.00
Maintenance technician, was friendly, explained in detail the work completed and work that may need to be completed in the future. I was satisfied with his work.
I called them at 9:00 AM and by 11:00 AM Ricky was in our home taking care of our AC that had stopped working. Ricky was a complete pro, he let us know what he was doing as he was doing it. Not only did he fix the problem but he checked all the filters, cleaned everything up and then offered options on what we can do to fix it. I would recommend them and Ricky to anyone. Thank you for saving us in this heat!!
I had a service scheduled between 9-11am and it is 2pm and no one has shown yet. Just dont rearrange your schedule when they give you a time.
This was my mothers decision to do business with you. She is quite satisfied. More than anything else what she wanted from OTHS is peace of mind. The men who have come out 2 or 3 times so far have certainly provided that. So well worth the cost. Mitch
Ricky was so helpful and cordial in explaining everything about the A/C system and the repairs he did. It is quite comforting knowing we have them to turn to if we have any problems with our a/c.He informed us about the Air Scrubber and we had it installed on the spot! He was most cordial and completely thorough in explaining the entire system. I will continue to recommend On Time to my friends, and especially Ricky!!! Thanks for the comfort of knowing you are there when we need you!!
Everyone at On Time is just fantastic! Alex was my rep, he is the type of employee that everyone hopes to hire. Just a very nice guy, you will feel so satisfied with every thing that On Time does. So nice doing business with On Time!
Caution to consumers. While covertly trying to price out a new AC unit for a working model, I was told Im not a decision maker and instead quoted $460 to repair a compressor that coincidentally went out as the technician was assessing. Called JB3 Heating & AC who simply reconnected compressor.
Ricky was on time and just wonderful. He explained everything to me with photos and made sure I understood what the problems were before proceeding. I could not have asked for a better technician.I was so pleased they were able to come the day I called as my home warranty people had me on a six day wait with 101° heat and I was not able to use the air conditioner as my roof would’ve fell in due to secondary damage from the leakage.I told my home warranty people they should put On Time on their list of providers to use as they are apparently better than the ones they have. They are definitely the ones I will call for all of my air-conditioning needs.
Gus’ is terrific! He is affable and professional. His service is great and he has earned my trust.
Bernie and Kevin were thorough efficient and highly professional. They completed our installation in a timely manner and even cleaned up before they left.
I would highly recommend On Time Home Services. Scheduling was easy, the technician showed up on time and was very informative. He walked me through everything he was doing and answered all of my questions and concerns.
On Time Home Services was hired to trace an existing radiant floor system and to determine whether the original installation was performed in compliance with all codes and regulations. On Time showed up on time, performed their diagnostic work efficiently and with little disruption. They were knowledgeable in how the system was designed and functioned and had the equipment required to thoroughly test the systems operation. They were easy to work with.
This HVAC company is a very high quality business both in knowledgeable people and their fabulous customer service. The Owner, Mike is a very friendly, professional and knowledgeable owner who stands behind his work as well as employees making a wonderful working experience for us as customers. I have had the pleasure of utilizing their services on my old HVAC/Heating equipment and then made the very wise decision to purchase a new HVAC/Heating system from Mike in 2016. Alex Wood is a fabulous technical rep who knows maintenance of systems and communicates thoroughly when on an appointment and will go the extra mile to make the experience genuine and very efficient. Ann, Gus, JT, John and Cindy are people in this company that I have had the pleasure to work with on an ongoing basis and their knowledge and customer service set the standards that all companies unfortunately fail to reach. So if you are looking for a quality company that is efficient and has excellent customer service oriented folks, give On Time Home Services a try as you will be very glad you did. Thank you to all for your excellence and your friendly amazing efficient business experiences.Linda Naylor :-)
Amazing experience. Between the excellent customer service, extremely fast response time, and competitive prices, i will definitely be using them again! Highly recommend.
Ty was the absolute best technician Ive had the pleasure of working with in many years. With managing and owning multiple properties Ive dealt with a lot of technicians and Ty ensured everything was finished in a timely, friendly and cost effective manner. This is now my go to company for anything AC related in Temecula and surrounding areas.
Gus Robles and his team was a pleasure to work with. I have never seen service technicians diagram and photograph everything they did like Gus. This made me very confident in the work they were doing and relieved to know that my businesss air conditioning units were working great again. I highly recommend On Time Home Services if you are looking for passionate and committed technicians who will take great care of you. Great work!
Did great work on my fathers house. They were very polite and knew exactly what they were doing.I will always recommend this company to friends and family for any service related to their homes.It’s great to know when I get back on my feet and I get a place of my own. I know for a fact that they will be there to help with any problems.Again my father and I thank you guys so much for all the hardwork.
Had a problem with heater working intermittently. Called OnTime and they arrived the next day morning to my house. They did a thorough inspection, identifying some possible issues. Heater is now working properly. Excellent friendly service. Thanks!
Gus has taken care of us for a couple years and has always done a great job. I particularly appreciate how well he explains what hes doing and I trust the advice he provides regarding additional maintenance or repair.
WOW, what an experience working with Gus. He was very professional and willing to help with the protection plan in which we purchased for both my business office and home. On Time is our HVAC choice for our team. Thanks again Gus and On Time you guys are great.
All workers from sales rep to installers and owner were very courteous and hard-working in 100 degree weather. Very satisfied!
On Time Home Services serviced our two heaters. One wasnt working when we bought the house. Now it works great! Their employees are helpful and knowledgeable. They were on time and reasonably priced. We signed up for the maintenance program. I recommend this company for your heating and air conditioning services.
Very professional company, service and follow up is amazing! I had an a/c unit installed and I receive reminder follow up calls for the services. The installer and service technicians are very nice and professional.
Timing for me was an issue because I work a lot and they were able to work with me so that I could stick to my schedule . the company made sure to be in an out with the job done correctly.
Great company great service very responsive to our needs, would highly recommend
Super happy! With the high demand of HVAC services this company was able to help out on a Real Estate transaction for an inspection and repaired the issue! Fast, honest and ON TIME! Highly recommended!!
We have worked with the On Time Home Services team of Temecula, Ca on many projects and we are very pleased with all their work. They are clean, professional, punctual and very reasonable with all their prices. Mike and his team are 1st class.
My service man was on time, thorough, explained everything he did and was a pleasure to deal with. He put back all the heavy plants he had to move, Great experience
I have dealt with On Time Home Services several times over the last few years and I can only say that they are the most honest and professional HVAC company that I have found in my local area. They have worked with me on my equipment (trying to save the old system) and been honest about my need to replace. After all of that, I still shopped the price and found them to be lower. I have recommended them to my friends and family.
The guy that comes to my house us very knowledgeable and helpful ..very thouro and explains everything so we understand the issue!@ had great and very courteous I hope they keep sending the same guy I feel bad though that I never asked his name Im just so excited when he gets here that its the same guy LOL just learned his name is Alex
Look no further!!!! These guys are excellent!! They are Top-Notch!!
Ty was very professional and offered great service and very helpful. Very professional individual. Thanks again.
Richard was on time and very polite. He repaired a broken pipe under the kitchen sink, cleaned the faucet screen and worked on the toilets.This is the second time I’ve used this company.
I have the bi-annual service plan for my units. It is a good deal. Keeps things in good order with no surprises.
Great contractor. Showed up on time. Tech was very professional. I would give them five stars.
Im in Oregon and needed my air conditioner serviced in Lake Elsinore for my tenant. On Time Home Services were there within hours and tenant is cool, comfortable and happy!
The costumer service from he time I set up the appointment till I get the service done is great. The technician Gus is great also, very knowledgeable...
Great customer service
The owners are respectful and honest, and that trickles down to the employees and the work that they do. I love this company!
The tech was very helpful & knowledgeable. Highly recommended!
Horrible no ethics! All they did was short out my heating system to try to sell me a $3,000 + system. They were quick to send out a sales representative next day but they never fixed it. I had to get another company who fixed the system and confirmed my suspects that they sabotage my system.
On time, reliable and professional. I find value and peace of mind in their services.
Thank you for your timely, professional annual service (2019) Kamill Rohny
I am extremely happy with the service and care I receive from Gus!
Wonderful customer service. on time polite and knowledgeable.
I couldnt be more satisfied, price was right, technician very efficient of courteous
Gus was very informative and explained everything in great detail without being condescending and appeared to be trustworthy.
They called this morning offering an inspection. No caller ID and phone number zeroed out. When asked how they got my number proceeded to tell me that it popped up on their computer. They called me by my wifes name. I hate these unsolicited calls and would never use this company.
Great service, and very professional.
All the good review MUST be from their friends or made up...This people have no ethics, this guy came did no tune up, and wanted to sell me a new system.He turned off my gas for the Heater/furnace and told me that the gas was leaking, and tried to put fear on me by saying that the gas was going to go in my lungs and I could die, so that I buy the new system from them.I did not trust this man, from the moment he walked into my house.I paid him for nothing, he left a mess up in the adic.I called a different company, they fixed what he messed up, and told me that there was no reason for him to turned off the gas for the furnace, they checked everything and no leaking of gas at all.Dont trust this company, I paid them to come to sell me a new system and not even fix the problem.I WOULD NEVER RECOMMEND THIS ONTIME COMPANY
Great serviceAs everyone here in SoCal knows we have pretty much perfect weather until we dont and then your AC doesnt workI called other HVAC guys in the area and they were all booked up I was able to get one guy out and it didnt really seem like he wanted to be working and then on top of that his equipment was not working so he did a very lousy diagnostic test on my AC system and gave me some ridiculous pricing info charge me for the lousy diagnostic test and was on his waySo I decided that I would give On Time Home Services a call they set up an appointment for the next dayFirst thing in the morning Gus was there and did a full diagnostic test and informed me that it might be time for a new system he went over the different options and was very knowledgeable in HVAC and in the whole installation process I was very pleased with Gus and his presentation So I decided to signed up with him to have a new system installedHe got in touch with his office and scheduled an installation appointment for two days laterTwo days later first thing in the morning Bob and the crew were here with everything they needed to get the job done and they did an amazing job installing the new systemThe new system works amazingThanks to Gus, Bob, Preston, Peggy and the whole team at On Time Home ServicesHighly recommend
Gus is a great guy, knows his craft, and gets the job done!
Ty was great, very professional & knowledgeable
Didn’t have a service done by this company. BUT, was on the 15 north towards corona, one of your drivers was head down in his phone I found out after I was cut off having to slam my breaks. GET OFF YOUR PHONE AND DRIVE!
15 Seer 3 ton Amana HVAC system installed On-time. System works great. Staff was great. very clean install of the system in the attic. OTHS called and came out for the one year service as promised. On time home Services took care of business and we are happy. JB
Great service
Great job for price quoted!!!