Drove from Orlando to Tampa and I’m so glad we did. Reeves BMW was EXCEPTIONAL! Never had a car buying experience go so smoothly! Sal was very easy to deal with. HIGHLY RECOMMEND. We wouldn’t buy a BMW anywhere else. Thanks Aksel!

Always a great experience at Reeves BMW of Tampa! Just a service visit today but still treated Royal! I love my I3, so cute!🥰😍

Just purchased a car from pre-owned sales and Luis was amazing. His customer services skills are remarkable. True honest guy! I will be returning for all my future purchases!Had to get some things done in the service department another amazing experience from customer service rep Amanda!Kudos to this team, super transparent!

Amanda, I believe she’s a supervisor in the service department. She’s the best. She’s so helpful, and kept me updated it while my car was in service. She’s just very kind and understanding. If u ever have ur car in service just make sure she’s ur advisor she’s amazing ❤️❤️

Amanda my service advisor was great! Been a bmw owner for 16 years and never had service as professional as she provided! Good job Reeves

Took longer than it should have but sales and the business manager were great. There were a few things left out that I wanted done.

This is the second car we purchased from Reeves. This time we worked with Keith Roberts and he was absolutely fantastic. Last time we worked with Otis, but now he deals with the finances -- he was awesome as well. Both times it was a very professional, no pressure experience. They also have a tech, Alex, that helps teach you the ins and outs of the car, which was very helpful! I highly recommend this dealership -- especially Keith!!

Just leased a 2021 BMW X3 M40i two weeks ago and I am absolutely in love 😍. I worked with Sal and he was fantastic. Great experience, no pressure, super informative and helpful. I was indecisive between a X5 xdrive or the X3 m40i, Sal was patient and was great with test drives and explaining pros and cons for my needs related to the vehicles. He listened and understood what I was looking for in a vehicle, and I am absolutely ecstatic with my decision. 10 out 10 I highly recommend working with him and this dealership for great customer service for a great product. Thanks again! I will definitely be back at the end of my lease for the next round! 😁

This was our first time buying a BMW and Reeves treated us like family. I wanted to thank Erick Martínez for helping us out with the purchase of our new X1. :) :) :)

The staff is great Kurt, Roger and the gang are very friendly and professionals.

Superior customer service from Reeves, in particular Erick. He went above and beyond to ensure the acquisition of a beautiful M5 was smooth and pleasant. I would highly recommend this dealer. If you are looking for a 5 star experience, ask for Erick M. You will be taken care of. Thanks!

I just wanted to thank Erick Martínez for helping us out with the purchase of our new X5. This was our first time buying a BMW and Erick treated us like family and very professional at every interaction. He was patience and took the time to explain the features of the car and why consider BMW compare to other brands. We were very pleased with the service, definitely exceeded our expectations. Thank you Erick for making it happen, this was the best Christmas present!

Amanda in service is awesome! She kept me posted via text with updates on my car and exceeded my expectations. I dropped it off this past Wednesday and she said it wasn’t going to be done until Tuesday which I was completely fine with, but I got it back two days later! She made sure my extended warranty company covered everything. I can’t thank her enough. Reeves service department is easily the best I’ve ever worked with. I will continue to come back here.

Trey and Jesse were absolutely amazing! Professional, and very helpful. Made buying a new car an enjoyable experience. Very knowledgeable! For a pain free buying process from start to finish, call these guys. REEVES is the best by far!

Cliff over at the Service Department is amazing in every way. You can really tell he cares about customers. Everyone over at the used car dealership was really nice and didnt pressure us for a sale, which was appreciated. The new car dealership people were a bit snobby and acted as if money grows on trees (sadly this is true at a lot of BMW dealerships not just Reeves). I dont know if theyre just extremely over the top busy or theyre bad at managing their BMW loaners because theyre usually out even when booking an appointment weeks in advance.

Erick and the team at Reeves BMW Tampa exceeded my expectations from start to end. Sales, management and loan department they were all very friendly and made the process very smoth. Erick was an absolute pleasure to work. He was friendly, knowledgeable, honest, and didn’t try to push me into making any decisions I wasn’t comfortable with. He went above and beyond to help me find exactly what I was looking for. I can’t say enough good things about this dealership and my experience working with Erick who even after the sale followed up to make sure I was enjoying my vehicle and to answer additional questions.

I had an excellent experience with Erick Martinez, was very responsive, and went above and beyond with any questions. I would recommend to friends and family.

I purchased a used X5 2019 late Dec 2020. Understand it’s a busy time for the dealer but I was unimpressed with the condition of the vehicle after purchasing the diamond finish protection. They used an off-color to fill in several of the dings/chips from the previous owner who leased the vehicle…When I mentioned it to the sales rep (Tim O) He said he would speak with his manager. The manager came out and told me that I was getting such a good deal on the vehicle, that he literally lost money giving me such a great deal that I should be happy to take the car in its condition.I’m a First time BMW buyer—disappointed with their customer service. The vehicle is in outstanding mechanical condition… I recognize that these are cosmetic issues… Still… When you pay approximately $60,000… You expect better attention to detail.

I just got my first BMW from Reeves BMW. I had the the pleasure of working with Erick Martinez. He was so was very nice and friendly and most of all Patient. Thank You so much Erick! I recommend Reeves 100% quality customer service.

We leased a new vehicle with Reeves. We worked with Robert Real and had a great experience. Thank you Robert for making the process very easy and painless.

Sal Calderon was the best salesman EVER!!! He made our car buying experience easy and hassle free...thank you Sal ❤

Great service! I’ve been to other dealerships and quick response from Reeve’s has been unmatched.

Brought car in for regular service, 3 days later overheating on the ride to work. $1100 coolant line repair supposed to be warranty work. Car was CPO purchase from Sarasota, sales and finance people did not enter the vehicle in their system as CPO so no warranty. Service writer unable to resolve with Sarasota dealer. Service manager, instead of helping, lectures me on the phone on how it is not their problem and I need to resolve. Not going back. A little more effort and NOT lecturing would have kept me as a customer. AVOID this dealership!

Purchased “build my own” 8 series, Took longer than usual due to recalls however the outcome was great. My bimmer was in great condition. The sales rep was forthcoming. But one glitch an important one, their loan dept lack the urgency of submitting my loan to my creditors “one month” so it expired and I had the pain to resubmit a loan again. Someone needs to babysit bmw accounting/loan rep so everyone gets their money and prevent headaches. And make sure get your bmw key upon purchase.

First time getting service from Reeves BMW Tampa. Danny Sarmiento was my service advisor. Amanda welcomed me when I arrived and was very polite. Service was very professional and prompt. Had my vehicle back in a little over 24 hours. They have my business and I would recommend to all. Thanks Danny, Amanda, and Reeves staff!

The worst service I have received in Bmw Tampa, I am one who is in Georgia South Carolina a lot in Bmw, and I have never received such a disappointing service from Bmw Tampa,, never to come here

This was our first experience buying a car with Reeves BMW and it went extremely well! We worked with advisor Erick Martinez who was fantastic, very fair and took the time to answer all of our questions. Our whole experience with the dealership went without a hitch and they were very thorough! Thank you Erick!!

Clifford Sharpe is our service advisor and has continually given us great service. He is always friendly and consistent with any and all issues or updates when it comes to our vehicles! We have all 3 of our vehicles maintained and serviced at Reeves and will continue to come back because of Mr Sharpe’s excellent customer service! If your vehicle needs any type of maintenance or service Clifford is your guy!

Great BMW dealership. Knowledge service team, very friendly, and keeps customers well informed regarding their vehicles service.

I worked with Matt Pengtakoon while trying to find my perfect car and he was a delight to work with! He was professional, friendly, and knowledgeable about all the vehicles I inquired about. Im very particular and he had endless patience, made sure I was delighted with the vehicle I went home with, and that all my questions were answered. I love my new X5 and am finding reasons to go places so I can drive it! Thanks Matt and Reeves BMW!!

This is my second purchase from Reeves. Although I was very objective with what I wanted, Ali made my experience totally seamless. He is a complete expert on all things BMW and he made the process fast, easy & fun. He is highly valuable and Im sure I will return to Reeves for their high service standards again. Chase did a great job, too. Thank you! BB

After an outstanding relationship at Reeves BMW service with Javier, I promised to buy my next vehicles at Reeves! Javier recommended Mr. Erick Martinez and my experience with Mr. Martinez was outstanding! My wife and I went to Reeves BMW to trade in my 2017 BMW X5 for a 2021 BMW X5! Mr. Erick Martinez helped us out and was very knowledgeable with questions, concerns & everything else that was part of my purchase. The car buying experience can sometimes be stressful & not fun, however, this was not the case when I bought my vehicle! Everything went smoothly and I felt like I was treated with respect and like a true family at Reeves! Thank you so much Erick for your hard work and for treating us like a family! We Truly love the our new ultimate driving machine!We also enjoyed working with the rest of the lovely staff at Reeves! I highly recommend Reeves BMW for any of your future car buying needs/wants/desires. You won’t regret it.

In the midst of poor customer service with the service department. Brought car in on June 1st and waited 20 minutes. No service agent. Went to check and 10 minutes later they asked what I needed. Then I had to inquire later that afternoon as to the status of the car. An hour later I get a text saying my car has not been looked at and they may see it the next day. Day 2 (June 2nd) I ask about the car that afternoon. I call and text. I even call the service manager. I simply get another text that the car has not been looked at yet. Now going on day three. No one will call you back. I have had bad service before, but wow. Still waiting. . . Stay tuned.

I have leased two automobiles from Erick Martinez at Reeves BMW Tampa. He has been wonderful to work with. He is a true professional and works hard to make sure you are treated fairly and drive home with a terrific BMW. He is very friendly, always smiling, always in a great mood. Thanks to him my experience leasing has been amazing!!!

Service managers are very polite and willing to work with their customers.

My experience was good today. Just the same as the last time BMW is in business to make money. They inspect your vehicle to find things wrong to fix for money. I get it. However, everything is entirely too high. Their labor and parts cost way too much. Gotta find a better way. Peace!

Worked with Erick Martinez on my wifes new BMW X5 (our first BMW). Negotiated the deal over email. Erick was courteous, professional and most importantly, reasonable. After a few emails back and forth, we had a deal. Came in yesterday for a quick and easy paperwork process (shout out to Jeff in finance as well). My wife is delighted with her new car. Well done Reeves BMW...

My experience with Reeve’s was excellent. My service advisor answered all my concerns and was able to get me a loaner in short notice. In addition, my mechanic did an amazing job and explained the service procedures and installed my M-Performance Lip and CSF Heat Exchanger to satisfaction. Service at Reeve’s always exceeds my expectations. I would definitely recommend to anyone needing service on their BMW.

I had a wonderful car buying experience at Reeves BMW. Erick Martinez is an exceptional sales advisor. He has a real passion for his product and easily answered all my questions. Above all he made my car buying experience fun.

Although there are three BMW dealers closer to my home, I have learned that the best way to purchase a car is from Erick Martinez at Reeves. He is patient, kind and follows through with every request. I picked up my second car from him yesterday, and couldnt be happier with the exemplary customer service provided. Kudos for a job well done!

So far being my first bmw I’m 100% happy from a diehard Ford fan for the last 30 something years I figured I would roll the dice and try something new and as far as a brand I can’t complain and as far as their service department I was treated with the upmost respect kind of like how car dealers used to act back in the 80’s and 90’s thanks again reeves

Scott at Reeves BMW certified pre owned did a wonderful job. He really took his time and worked with me on finalizing the deal for my new BMW X3. I would highly recommend seeing Scott.

I absolutely loved my experience at Reeves BMW. The facility was very clean, staff wore a mask at all times and even ensured my every question was answered. The sales representative, Matthew, was extremely patient with me as well as knowledgeable, courteous, honest and accommodating. Not once did I feel rushed, pressured or inconvenienced. Additionally, Matthew was prompt and kept his word throughout the entire experience without any bad surprises. Thank you Matthew and team, your ability to go above and beyond, made me switch from Mercedes to BMW without any regrets. I absolutely LOVE my new BMW, thank you for walking me through the entire process and treating me like a VIP.

This was our first experience with Reeves BMW. The ENTIRE STAFF WAS AMAZING !! Best team in the Business. Start to finish this is top of the list in best experiences we have had in buying a vehicle for all three of our children. We was looking for a vehicle for our 16 yr old daughter, full transparency her first car. Our salesperson ILker Burnukara was absolutely wonderful and a true professional. He showcased exemplary BMW knowledge, customer service, dedication and patience in finding us the perfect vehicle for our daughter. Wast pushy but genuine, he followed up consistently with us, he found us a vehicle within the budget and surpassed our expectations and delivered. When you need a BMW vehicle go see ILker ASAP ! Stu Woodring the pre-owned sales manager also made us feel right at home and followed thru with compassion, understanding and empathy as he knew that as a parent buying a first car for a teenager can be stressful and overwhelming. To finish the transaction Chase Dziloski ( Finance manager ) sealed the deal with his knowledge and he made us feel that we can trust him. His ethical practices in the financing industry and compliant knowledge with all the rules and regulations put us at ease and we felt protected. In closing, the entire staff was completely transparent and we felt very good about our purchase . We will highly recommend to purchase a vehicle from this lot and we will return for our future needs as well.

They treated me so good .. they also need to bring the snacks back .. stop being healthy and put some better snacks .. an mandrid orange? 🙏♥️🥀

Polished, professional and prompt communications by our salesman, Sal. Everything went smoothly thanks to his continuous attention to the process.

Reeves BMW provided excellent service and customer support throughout purchasing process! Sales Advisor Alex was courteous, professional and extremely knowledgeable and made vehicle purchase a great experience! The staff at Reeves BMW support military veterans!

Great customer service from Erick. He was responsive, knowledgeable, and made it easy to get the car I was looking for. From my experience with Erick, I would recommend Reeves.

I called the parts department before going and was very thankful to get the most professional, knowledgeable lady. Thank you for having the right part ready for me and talking about my girl 2006 750Li that I do almost all my own repairs on. You at REEVES DEFINITELY have a winning team!! Thank you for also making up! Love your black sequined mask.

It is a nickel and time to death dealership.. you spend 65k on a car and they want you to pay a $5 tire fee and a $1 battery fee? These clowns should be embarrassed to add that on a car quote. I would never buy a car from these crooks.

I purchased a CPO 2019 BMW X3 M40i from Reeves. I dealt with Ali Attia who took great care of me. I originally found the car on AutoTrader. There were no pictures on Auto Trader but Ali was able to send me pics of the car and he was easy to work with. When I went into to sign the paperwork I had a very short window. He was able to get me out of there very quickly

I serviced my BMW few times at Reeves and it was ok. 03/20/2010 I had an appointment to replace a damaged tire. Spent 2 hours waiting for tire replacement, they returned my vehicle and I did not notice any problems. Two days after, on my way to work, I had a slip indicator showing up few times. I thought may it just a new tire but it should not be the cause. After two days of experiencing such a weird car behavior, I finally looked closer at the new tire, and could not believe what I saw. The technician put new 245/50R18 instead of 225/50R18. So now I have one tire bigger than the other three on the AWD car and I have to travel to Miami in two days. Perfect, thank you, Reeves!

Tell me exactly what I needed you the VIN number for the car was very helpful

Erick Martinez is a champ. I walked in as a Toyota owner and left as a BMW owner and I couldn’t be happier. I love driving my X1 and keep in mind I came in for a sedan and Erick quickly figured out that what I wanted vs what I needed were two different things and I’m extremely happy I listened. If you head into Reeves highly recommend asking for Erick Martinez.

I had an excellent experience buying my BMW. Scott was wonderful. He took his time and gave me many options to choose from. I never felt rushed or like i was being sold. Scott made sure that I understood all of the features of my new car and even had someone come to my house to program my garage door opener. I have Scott stored in my phone and will feel very comfortable calling or texting him with any questions in the future. I know he will be there for me. Thank you Reeves !!

Worst car buying experience... Did not have to haggle pricing or amount for my trade I was in and out with a deal weather in 30 minutes Im coming back to get my other two cars

This was my first BMW purchase from Reeves and working with Ali made the process effortless. He was very knowledgeable and made sure every question I had was answered. Be sure to ask for Ali for your next purchase!

DISAPPOINTED, One of the WORST experiences I ever had at any car showroom. Regret very much for going to REEVES BMWI went to the show room to drop my 2016 BMW 328i for a battery problem. I had to wait 45 minutes for some one to come and check in my car. I dropped my car and was waiting for the advisor to update me regarding the status of the vehicle but he never did and I had to constantly call and message him to know the status but I did not get any response.Next day I got a text saying the battery has to be replaced and also stated that they do not have any batteries in stock as it was in national back order and would not know any estimate on when the battery would be arriving. and immediately I tried to contact him but he never responded back.Again the next day I called two other BMW show rooms which are 10 miles and 30 miles away from REEVES BMW to enquire if they have my car model battery available and both of them said they have the battery available and never heard anything like national back order regarding that model battery.I contacted the advisor and told him the battery is available and he told me he would get the battery from them and replace it but to my surprise with in 10 minutes he called me again saying the other showroom is not willing to sell the battery to him, (Which I believe is a big lie) asked me to go and purchase the battery and bring it to him to replace.It was a big pain for me to go all the way to purchase the battery and get it back to him. even after giving him the battery they took one more day to deliver the car.I dropped the car on Monday and got it back on Thursday just for replacing the battery and had to take all the hassle to constantly call them and visit another showrooms to purchase the battery and get it back to them.I regret going to Reeves to get my car fixed and would never go again and advise every one reading this post not to go there.

This is my first time working with Reeves BMW Tampa. Customer service was excellent from beginning to end. We worked with Bobinac who soñd us the car. He was very professional and pleasant to work with. Signing the paperwork with Jeff was easy as well. Thank you Reeves for the experience. Will highly recommend you. Oh by the way the car is AWESOME!

Wow !!! What an experience. I could not have asked for a better sales person than Erick Martinez ( i mean he does have my name ! ) to make my first ever purchase of a BMW an amazing experience. Not only is he great, he truly made me feel that he was on our team ! Great guy and truly knows what he is talking about and his knowledge of the cars and what we could use was extraordinary. I know I said it a million times this weekend Erick but Thank YOU publicly for a great experience. Youve a earned a customer for LIFE. Take care and good luck !

First time buyer at Reeves. I was looking for a quality used car and I couldnt be happier with my first BMW purchase! Chris French was phenomenal and the entire Reeves team treated us like family. I highly recommend Chris and highly recommend Reeves BMW. I will spread the word and thank you so much for taking such great care of us!

Great team, very accomodating.Clean facility and professional service.

I just drove home my BMW X3!!! I had a great experience with Ilker my sales rep, Otis the Finance manager and our tech guy who showed me the ropes and took his time with us. Otis was extremely knowledgable and friendly and Ilker was super flexible and made sure the delivery of the vehicle was a special one. Loving my new car already, who knew that car buying could be a positive and fun experience ? :) Thanks Reeves!

Took my car to get a complimentary inspection and was very delighted at how I was greeted from the moment I spoke to Ally at the guest booth. My service advisor Jason was very helpful in giving me detailed information on what needs to be done on the car and he also provided a printout with estimates as well. Definitely will be going back to get my car serviced in a few weeks. Thanks also for the gift bag. You guys have been great. Looking forward to seeing Jason soon.

Recently moved to town so Reeves BMW is new to me. My first time I worked with Zakar. He was helpful and kept me informed through the BMW message board which I think is a great communication system! I had to go in shortly after that and Jesse Chappelle assisted me. He was great as well and was helpful with information on next steps to get my car fixed! Looking forward to my next visit! Thank you for great customer service!

Just had my first service on my BMW X4. I am blown away by how easy it was to schedule, how professional and courteous the staff was and how quickly the appointment went. They do a great job with a high volume of customers. My service rep Z took great care to make sure I had the best experience possible! The facilities are super clean! Love it here at Reeves!

Third BMW, 1st one from Reeves and by far the best experience Ive had!! Totalled my 640i, Reeves went above and beyond to find me a 650i with less than 30k miles inside of 3 days. Set me up with a loaner while they got the car ready for sale. Felt like Christmas seeing my car in the show room with a big red bow on it!!! If I could give 10 stars I would!! Red carpet experience through the entire process!!

I recently bought a BMW 3 series and was our sales advisor Alex Chiriboga made the process very simple and easy and was also very patient in guiding me to a car that I actually loved. Also I would recommend Alex to anyone seeking help when looking a car that they would like to purchase. The business manager Mr. Chase Dziloski was also very professional, helpful and knowledgable in guiding me through the financial process.

Went in for an oil change, left out with my check engine light on. The service advisor was nice but the employees in the waiting area were rude. They did not report that they did an oil change because my car keeps saying overdue. Plan to wait 3 hours at this place even with an appointment.

Reeves BMW has earned our business again. We live in Sarasota but would rather drive 60 miles to do business with Reeves BMW in Tampa. Keith Roberts exemplifies what customer service should be. In the world we live in today I think that customer service is often overlooked. Keith is and will be our go to person for new vehicles. If you’re ever intimidated by the experience of going to the dealership and the hassle of purchasing a car. Please contact Keith Roberts and I guarantee you’ll be pleased.

Very good services.And staff are very kind

We drove from Sarasota to purchase a BMW yesterday afternoon after communicating with Ilker Burnukara. What a great experience! From the time we reached out until we walked out the door with the car, we found Ilker to be incredibly professional, patient, and knew his product. He answered all texts and emails quickly and thoroughly. In addition, he was prepared for our arrival and took care to make sure that all of our questions were answered. If I could give 10 stars, I absolutely would. Thanks Ilker, Jeff Walstrom- kind and patient Business Manager, and Reeves BMW!

My Experience this Time...Over my lifetime I’ve Purchased and Leased many cars for my business and personal use. For me the car buying experience has always, without fail been a dreadful and stressful experience. Scott Mordue at Reeve’s BMW changed that. I met Scott about 5 months ago on a short visit to Reeves to look at their new BMW X3s. He gave me a simple breakdown of how the lease process works and how to make it fit my budget. There was absolutely no pressure to commit to anything that day whatsoever.. I left there excited and confident knowing exactly what I needed to do to make my Owning a BMW Dream a reality. Once I had my finances in order and was ready to start the process I called Scott. He immediately started working on finding me exactly what I wanted. It took less than a week! A few phone calls, some text messages and a simple application online. I was approved and ready to go pick up my car and sign for it. When I got there everything was in order. The car was gorgeous!! All of the numbers agreed to by phone were spot on!! When I finish signing on the deal Scott walked in with a gift and handed it to me. It was something for the car that i really wanted. I was just blown away! It was a very thoughtful gesture indeed..So This Time my car buying experience got me the car of my dreams, a good deal and a good friend.Thank you so much Scott Mordue for your Courteousness, Thoughtfulness and Professionalism. Thank you Reeve’s BMW! 😎😎

My seatbelt was twisted on my BMW. I’ve had it fixed somewhere else before in less than 10 minutes, but decided to take it to Reeves because I was in the area. I waited 2 hrs for my car to then be asked if I could leave it overnight, to which I agreed. The service tech or advisor at reeves quoted me $502 to fix my twisted seatbelt... I couldn’t believe it! I decided to take it to a competitor in Wesley chapel and they fixed it in less than 3 minutes in the service drive for $0. I felt like BMW reeves was trying to rip me off, so I escalated this to the Service Manager. He was very apologetic about the situation and offered to make it right.I’m putting 2 stars because my service advisor Jesse has been good to me over the years, but this experience was terrible. I’m also giving credit to the Service Manager for apologizing, promising to investigate the issue with the Service Foreman and offering a car detail for the inconvenience of my recent experience.It’s always good to get a second opinion is the lesson and if you have issues with customer service, get them escalated to management! The staff needs to receive feedback for continuous improvement or they will continue to make these mistakes, which is unacceptable.

I dont write many reviews, but my experience at Reeves BMW was well worthy of all the goodness Im about to bestow upon you. It was by far, the smoothest, easiest and fastest experience at a dealership that Ive had.From the moment I walked in, Anna greeted me and had all the paperwork ready from our previous conversation on the phone. The offer was exactly what she mentioned. Alex, the BMW Genius, was amazing and walked me through all the features of the car. The last step of signing all the paperwork brought me to Chase, the Finance Manager, who was and continues to be incredible with his customer service. The entire team truly made me feel like I was part of a family and I cant sing their praises enough.Thank you Reeves BMW, for helping me reach one of my dreams.

Tried to get a quote and schedule an oil change for my 2008 M3 3 times. Called the dealer and was connected to the help desk. It was about 6pm and was told that everybody was busy closing up and to call again the next day. Called the next day, was connected to an advisors phone, left a couple of messages on the advisors phone but never received a call back. Disappointing to say the least.

Five stars to the gentleman with the European accent! Me and my wife went there and test drove a BMW X5 which was amazing but couldn’t justify buying a BMW with only 2 years of warranty. Anyways they guy was great very good charm and service and was never pushy just informative. However the rest of the guys in there are sharks and honestly if it weren’t for this gentleman this would be a 1 star review. Okay my Karen like rant is over haha

Customer service isnt as nice as other luxury brands but awell I guess. The advisors do text you videos & info or updates of your car which is very useful.

Bought my first BMW at Reeves. Had an excellent experience with Anna. Genuinely tried to help. I’ve experienced top-notch customer service, even a month after purchase. Very happy with my purchase and my interactions with the Reeves Tampa team!

Roman is a great rep, no pressure at all.

I want to thank Reeves BMW Zakar is awesome. I love his customer service. Very professional, answers questions rapidly fast via text etc. i want to thank The mechanic Luke is has fixed a used BMW Ive purchased. It’s running like new. Thank you both.

We are extremely satisfied with our experience at Reeves BMW. Roman was extremely helpful and did a top notch job assisting us with our purchase. We got the car we wanted at an excellent price all in the same day with very little feeling of sales pressure. They have earned our loyalty for the future.

I went to Reeves with an issue and they took total ownership of the issue and it was resolved quickly with no cost to me. Thank you Jesse!!

Fun car shows, but some of the employees can be a little over their heads at times.

From sales to service, Reeves consistently goes that extra mile to satisfy the customer. We are first time BMW owners and we could not be happier with our purchase. Regardless what type of car/SUV you are looking for, talk to Reeves first.

My BMW was involved in a flood we experienced here in Florida in November 2020. My insurance company paid for a new engine. It was installed successfully but there was a drivetrain error code my mechanic couldn’t clear. He took it to Reeves BMW in Tampa, FL on January 15th from that time until Feb 2 they refused to answer both my mechanic and my calls. They requested payment for a sensor that didnt need to be replaced. After insisting that they are dragging this process out to get more insurance money my car was released. They never test drive the car to ensure the problem was fixed. The same drivetrain error is still there. Weve been calling them since wet picked it up but no ones is returning our call. Do yourself a favor and dont take your vehicle to these crooks.

My service advisor Cliff Sharpe was very helpful in the process of getting my recalls completed on my 08 3 series. I love getting my car serviced here. Everyone is friendly and makes you feel confident in the work that is being done. Highly highly recommend this place.

We ordered a key, it didnt turn our car on, they said we could pay another $250 to find out why key doesnt turn car on! AND they wouldnt let us return the key that doesnt work.$250 down the drain

Excellent experience! Jesse was my service guy and he was very informative and on my side, and Bill the porter dropped the car off and that guy is a GEM! I highly recommend this place!

After a minor inconvenience with the original appointment the guys at MotorSports by Reeves (they do the tinting etc) went above and beyond to make up for the hiccup plus it was done in a timely manner.Definitely will keep servicing with both Reeves and Motor Sport.

Recently I was in here. I came prepared to purchase a 300 series vehicle my 3rd BMW . I did a test drive told the sales agent lets do this. I was met with resistance the whole way he refused to tell me what I would get for my trade. I do have top teir credit and he reufsed to even explore finace rates never even asked me what kind of money I would put be putting down. Finally I got up and walked out. He has not even folowed up or called me. I am not sure what the issue is but I was ready to buy and that sales agent clearly did not need sales. So dissapointed. My business will be going elsewhere as this one seems to not need sales its unfortunate.as I was extremely excited now I am actually a bit hesistant to even go look again because of the way I was treated at REEVES BMW. . I hope others are not getting this same treatment. Be leery if you are referred to the tall male sales agent with a (german?) accent he is extremy rude and definitely does not need any sales or he would have had one a week ago. Ask for someone else you may fair better.....Part 2 LOL the general manager left me a VM when I called back I got no return call. IDK what a girl has to do to buy a BMW here but clearly they dont need my business I am literally ready to buy would have bought the blue one I test drove already if that sales person had been wanting a sale... I am struggling to understand whats happening ... I thought dealers wanted to sell cars apparently they dont.. going elsewhere .

I love this Place! They treat you like Family and Steve Mignone has to be the best sales Person I have meet! He constantly follows up no only with my vehicle but as well as my family... I have recommend friends and everyone come back with a smile from ear to ear and an incredible deal! They work with you so that you pay what you want a month and get the car of your dreams!!! Thank you Steve and Reeves Family I love my X5M!!!!!!

We had a MAJOR problem that BMW USA refused to help us with. Reeves BMW stepped up and resolved the issue. Its because of that, I will always trust this organization to put the CUSTOMER first. That seems very rare anymore, but we are thankful for Cliff our service advisor, and Ala the service manager for their care and effort in helping in this situation. Its nice to know a trustworthy car dealer that hires people who earn and keep trust with their customers. Thats why i gave them 5 stars.

Your Tech Aaron was excellent with notifications and very knowledgeable. Typical great experience with Reeves BMW. Thank You !

Quick and easy service

My wife and I just bought a 2018 430I from Reeves and we had an amazing shopping experience. Our sales specialist Erick Martinez went above and beyond to get us the car that we wanted, with the features that we wanted at the price we wanted. The great thing of a lease is that I get go back in 3 years and do it over again. Needless to say that we wont be buying anywhere else.

We are loyal to Reeves Import Motorcars because of the people there who make car buying a pleasure. Once again our rep, Steve Mignone, went above and beyond the call of duty to get us the car we wanted when we needed it. His level of customer service is unmatched by any other sales rep weve encountered in all of our car-buying experiences. He delivers on his promises every time! Steve and the entire Reeves team are to be commended for standing out among all the rest.

My 2014 X3 had to be jumped several times, and the vehicle message screen stated there was a battery charging issue. I was advised I needed to replace my 7 year old battery. I was going to change the battery myself and called Reeves BMW Parts to confirm the battery cost, and was quoted $244 plus $18 towards returning the old battery after which I would receive an $18 credit. Bill, in parts, advised I would still need to register the battery with the car and after learning the process, I elected to be transferred to service to learn if they had any service appointments.I was told by the person at Reeves BMW Service the all-in price to replace my battery was approximately $445 . I had received an email coupon from Reeves on January 7th for 15 percent off of BMW Repair/Service which was good for the month of January and I asked if it could be used and I was told it was valid and applicable for the battery replacement.It was a Friday evening, and I was told they had the battery in stock, therefore I elected to book the appointment and brought the X3 in on Monday. Prior to booking at Reeves, I checked another BMW dealer in Tampa Bay area and learned their all-in cost for the new battery would be approximately $384, therefore I elected to book with Reeves knowing I had a 15 percent discount off the $445 quote.Upon arriving and after checking in the X3, I was told by my Service Advisor the coupon was not valid due to battery replacement being on Special at Reeves. I told the advisor that I was told on Friday afternoon by a Reeves BMW Service person who I spoke with that the coupon would be honored. He inquired with his Service Manager and advised Reeves would not honor what I was previously told.I inquired to the breakdown of the costs of the service and learned Reeves BMW Service charges $261 for the battery plus the $18. I asked why is there is an up charge of $16 purchasing a battery through BMW Service at Reeves versus purchasing it at Reeves BMW parts. I was told I could go purchase the battery myself for $244 and deliver it to BMW Service and they would install it and I would save $16.I was told the service would take approximately 90 minutes. I live within 15 minutes of Reeves and elected to wait at home. Approximately an hour or so after I was home, I received a call from Reeves advising me they did not have the battery in stock. They advised they had to keep the X3 overnight. This contradicts what I was told before I brought the X3 in and contradicts what I was told when I dropped the X3 off at Reeves.Underpromise and over deliver is what we hear a business should aspire to with their customers, and the exact opposite is what occurred here.Reeves did not honor the 15 percent discount coupon which is what an employee working at BMW told me.Reeves Service up charged for a BMW partReeves did not have the battery in stock as they told me.Edit - 1-26-21 - I received a call from the Parts & Service Manager following my less than complimentary comments of the BMW survey I received. He apologized for the for what occurred and honored the 15 percent discount and more. He went above and beyond to remedy the situation. The reputation earned by a company comes from how it interacts with customers, and when there is the occasional failure, how they elect to move forward and handle the situation. During my 30 years of buying cars from and interacting with Reeves, it is good to know the foundations of Mr. & Mrs Reeves of interacting with the customer are still engrained in the organization.

Did an amazing job! Thanks for all the time and effort in making it great experience.

I had a great experience at Reeves BMW. Erick Martinez was my sales advisor and delivered excellent service. You can tell he enjoys what he does and leaves a great impression. I would recommend him to family, friends and colleagues.