I took my Apple monitor to you because it was, sometimes, going blank, at times the screen was flashing color (it looked like the picture on the monitor explored into thousand of pieces). Once in awhile it worked OK then is went crazy again. I took the monitor to you for repair. After running the monitor for 24 hours you could not find anything wrong with the monitor.I took the monitor home, set it up and added each attachment one at a time. After everything had been reattached to the monitor It still ran perfectly.A few hours later I turned on my Amazon Echo and the monitor went crazy again. I moved the Echo out of my office and the monitor has worked perfect ever since.In the past I had an older version of Echo in the same room as the monitor and it did not give me any problems. The new versions of Echo are now in other rooms, not my office. I put the old version back in my office and the monitor works fine. GO figure.

I have been here 3 times and they are always so helpful and have reasonable prices for any fix or problem. Just bought another MacBook Pro from them for a VERY reasonable price. The two ladies in front are so nice and informative! Also a plus that they’re Apple Certified to handle repairs or anything dealing with Apple products so you know it’s going to be fixed the correct way. Definitely will be coming back again and again.

The best customer service I have seen in years !! Hands down. Professional and kind 🙌🏾

The best company I have ever used. Extremely knowledgeable and keeps you informed often during the repair process. Could not be happier with their service. They are the BEST!!!

The staff at FloridaPro is very professional. I was greeted when I walked in the door. They diagnosed the issue with my phone and were communicating with me each step of the way. I’m very pleased with my screen replacement. The best part is they are certified Apple repair specialists and your phone maintains the same dust and water resistance that you get from the factory because they use all Apple materials to do the repairs.Thanks FloridaPro!

Great service! Everyone was professional, the staff were friendly, and every step of the repair was communicated as it happened. They changed drive in my Mac and did a perfect job.

They were so pleasant and professional in their dealings with me, the minute I walked in the door. They clearly explained policies and expectations, and impressively, everything went exactly as they said, when they said it would!

Very professional and competent staff. Replaced a hard drive in an older iMac. The service and follow up was great and the price was fair. You can often tell a good organization when you walk in the door, and this is a good one.

I was very surprised to hear that Apple had an affiliate repair store located in Tallahassee. I was able to make an appointment right away and get my device diagnosed. The team at Florida Pro were very transparent every step of the way, and I was able to get my laptop fixed for a reasonable/affordable price, and in a timely manner! Highly recommend their services!

Weve been using FloridaPro for several years now. Theyve worked on at least 7 of our Macs. Repairs have included fixing keyboards flooded with Pho, a laptop damaged in a car accident, keyboards with missing keys, setting up new machines and moving/recovering old data, and correcting errors occurring because of viruses, etc. Most recently, we used FloridaPro to convert about 30 of our most treasured home movies from VHS to computer files, and then to help us create a highlights reel for our sons wedding. All of the above have been done on time and on budget. The staff is very professional. I highly recommend them.

Very fast and professional. For social distancing, they have a system to sign up at the front and wait in the car for calling. Highly recommended!

I had a great experience here. I didn’t have an appointment but they got me in for the day. My phone malfunctioned snd they replaced whatever was wrong for free because of apple care. They work with apple and are so nice and respectful.

Florida Pro is prompt, economical, and efficient! Their processes regarding diagnostics and repair are very informative, and the communication is stellar! I highly recommend them!

They fixed my Mac Book quick and the staff were very nice and professional

Walked in for my appointment, the lady was professional, courteous and well dressed. All professional for the business. Handled my claim promptly, and it was a quick turn around.

The front desk people were courteous and helpful. Florida Pro completed Apple warranty work in one week with no cost to me. The whole experience was positive.

You have helped me a lot. Thank you very much

I highly recommend FloridaPro Computing for all of your network, computer and iPhone needs. I have been using them since 2012 and will continue to do so for many years to come.

Quickly solved my phone issues and great to work with!

Promplty completed a warranty claim for my 2020 MBP M1. Apple scheduled the appointment with FloridaPro Computing and I arrived on a Friday at 10:30am to drop off my Mac and it was ready the following Monday around 4:30pm. Staff was helpful and called/sent follow-up emails with status updates. Thank you!

I experienced a complete shut down on my MacBook Pro and had to have a new hard drive installed. I was referred to Florida Pro in Tallahasse Florida by Apple.They were professional and able to order a new drive in less than a week. They were unable to save any of my documents from my original hard drive which has been challenging.

My PC had problems sharing calendars and contacts with my iPad and new iPhone, even though my Iproducts were sharing well. Since FloridaPro had people who were knowledgeable in both operating systems, they were my final stab. It took 4 days to get it going and several Outlook and Office reloads. But the technician stuck with it and everything is great. They also eliminated 7 calendars that had populated my Outlook over the years...great only having 1 calendar and 1 set of contacts that iCloud and Windows can share.

Very professional (but friendly!), didnt overcharge, and got the work done quickly. Nice place!

Excellent service!!! Everything was smooth and super speedy from beginning to end!!!😍

I had a major component with intermittent issues that FP was so great when working with me to diagnose and fix. All of my struggles were during finals and busy weeks for me and FP was sure to stay in contact so I was always aware of what was going on with my machine.

We were so pleased with the honest and expert help we received here.

My phone screen was shattered so I made an appointment through apple and took my phone up here and got it fixed the same day. They are super fast and friendly!!! Amazing service, received my phone in about 2 hours. Great prices especially if you have AppleCare.

Spot on service. Reasonably priced. Professional and friendly.

Professional, friendly, and competent service, this is a great place to contact when you have problems with your apple devices

Friendly and courteous staff. Very good C-19 precautions in place. They fixed the issue with my MacBook quickly and I had it back within several hours of drop off.

Very efficient with being connected to Apple Support. Would use again.

The folks at FloridaPro got my computer crash fixed and up and running same day. This isnt the first time theyve saved my business--you can count on them when youre in the weeds.

I had an incredible experience at Florida Pro! From the beginning to the end, Madison was such a great help and optimistic person to talk to. She took a stressful situation and was able to approach it with calm ease which was really appreciated on my end. This is definitely the best experience I have had at a tech shop and I left hoping my computer would break again! (lol jk)

Very professionally run. This is the first computer repair facility I’ve seen that was clean & didn’t have piles of computers sitting haphazardly on tables all over the place. I didn’t see the back room, but the reception area was well lit, nicely painted, and organized for receiving customers. Also well aware of COVID-19, allowing me to sign in & wait for a text in my car.

The folks at Florida Pro offered kind and quick service! Having computer problems can feel like a crisis but they were really calm and professional. They looked at my device right away and I got it back within a week! I’ve had Apple services in different locations but this was the best experience I’ve ever had!

Just my luck, I had to visit this amazing company again for them to fix another device of mine. The phone was completely shattered on both sides and it was returned back to me within a week on the exact that and time from when I dropped it off. The company has a quick turn around time in regards to getting your device checked in and making sure it is out for repair. I really appreciate all the hard work and dedication that is shown in their work. Definitely would recommend this place!

Ive taken 2 computers to them. They have proven to be the most honest and professional team Ive worked with. Ive never been pressured to make repairs that werent of value. Further, they have always worked quickly to diagnose problems and communicate with me. I have always had a diagnosis and possible solution within 48 hours. This is the only place where I will take my devices.

I was very pleased with the service and professionalism that Florida pro Computing provided me. I had a display issue that ended up resulting in the ordering of part. They ordered it and fixed it in a timely manner. Will gladly recommend them to anyone having issues with their Apple products. As they are a certified 3rd party to help fix products.

In August, I began having issues accessing my hard-drive. Realizing I might lose everything I attempted many (unsuccessful) times to back-up the files to an external hard-drive. Having no luck on my own I decided to entrust my laptop to FloridaPro Computing. The following day, they told me they were unable to transfer the information and assured me they would need to send the computer off to a different location for Apple to access the hard-drive instead. Realizing the expense I decided to hold off until a later date. The computer was returned to me along with the external hard-drive Id provided, as well as the (removed) Internal hard-drive in zipped plastic bag.Whats the problem?? IT IS NOT MY HARD-DRIVE!!!With help from a friend, the hard-drive was sent off and accessed only to discover (and confirm) it is someone elses hard-drive!!! Despite claims from staff that there was no mix-up, the information on the drive clearly belongs to someone else... so something is not right here.I contacted the staff at FloridaPro Computing regarding the mix-up as soon as I found out what had happened. I contacted them many times and have spoken with a few different people there, all of whom seem friendly enough but things arent adding up. After a few days they told me they reviewed their security footage and thered been no mistake. However, when my friend contacted them, he was apparently told they did have a client previously whose name matches the one on the drive.I am getting a different story from them. It makes no sense.Now here we are, 9 shakes into November, and the issue is STILL UNRESOLVED.My original hard-drive is no where to be found.Perhaps, its with some other client. Perhaps someone else will send it off and access all of my personal and financial information. Perhaps its been wiped or otherwise destroyed... God only knows.If the mystery is solved, I will gladly write an amendment to this post. I hope against hope theyll be able to magically resolve the problem but this many months down the line, Im extremely uncertain.I dont enjoy leaving negative reviews, but at this point people need to know.Livid is an understatement.

A quick visit to analyze a phone issue - you are scheduled for an appointment but you leave your phone for them to review. Then everything is handled via email. I love that - you can agree (or not) to the repair. That initial process costs $29.00- they are Apple certified. I liked the certainty of the process and the quick response after the appointment. Highly recommend- I love to support local small businesses!

The female staff who received my Apple Watch when I dropped off wasn’t too friendly. Not very customer service oriented. However, the one who was there when I picked it up was very nice and pleasant. Three stars for the first one; 5 stars for the second one. Hence, 4 stars average.

I have had several of my Apple Devices serviced at FloridaPro. The service and knowledge about Apple Products is as good if not better than an actual Apple Store. They provide quick and easy ways to track the status of your service/repair through an online portal and notify you as soon as it is ready. i would highly recommend FloridaPro.

My iPhone repair experience was professional from start to finish. In a field having so many variables, I am impressed with every aspect of service. No surprises, fairly priced, constant contact. I left my phone with the assurance that I’d not be left out in the cold or worried the repair would be set aside in lieu of another job.

First time using FloridaPro and had a great experience. Scheduled an appointment easily and no waiting during appointment. Prompt responses to emails or phone calls. I called them because I needed my macbook fixed and they are the only authorized apple repair shop in Tallahassee.

I have been using Florida Pros Business solution services since 2017 with no complaint, very responsive, and they always provide options to find the right solution to fit your needs. I have also gotten several Apple computers and devices serviced promptly and always updating you during the process. Would not go anywhere else for any computer repair/ IT services.

I had several problems with my new iPhone and my new MacBook Pro. After talking to Apple customer service on the phone they suggested I take them to an authorized Apple repair shop. I took both devices to FloridaPro and got the iPhone back on the same day. Had to leave the Mac for extensive diagnostics. Not only did they get everything running as they should, but Drew also met with me to explain all the diagnostics and results. He also gave me some good pointers on how to set up the Mac for greater efficiency.Im an old techie myself (programmed mainframes in the 1960s & 70s) so I am stickler for good service. I got excellent service at FloridaPro Computing in Tallahassee.

Great service! They did a fantastic job from what I can see will edit this if that changes. 100% recommend them for your Apple needs. Really thankful I found this place.

Had to have a repair done to my MacBook. This place is amazing. Professional and thorough from the moment you walk in the door. I was very confident my repair would be done by the best techs around. I was right. Such a fast turnaround as well. Really loved the service - thanks!

Went here for a iPhone screen repair. Dropped off the device an hour prior to the appointment time; they allotted 2 hours for the repair, but the device was ready 20 minutes after the the scheduled appt start time. The device was in excellent condition when I picked it up. Their highly efficient and professional staff were also very helpful answering all my questions. Would use them again for phone repairs, and especially Apple certified repairs.

I highly recommend FloridaPro. They are fast polite courteous and their office is incredibly clean. It’s easy to get to and they are super professional. My only compliant would be they do device check in, triage, and device pick up all at the same place. So for example, today all I needed to do was pick up my Mac and leave, but I ended up waiting about 20 minutes because they were troubleshooting other devices while I was waiting. It seems as though it would be more efficient if they had another person or area to do the triage/diagnostics/troubleshooting, so that people who have quick thing like picking up a device or checking in for an appointment could get in and out more quickly.

My experience with FloridaPro Computing was exceptional. They were thorough, helpful, responsive and professional. My computer had a display error and they were quick to diagnose the error. They let me know what needed to be repaired and let me know as soon as the repair was completed. I highly recommend FloridaPro.

Overall positive experience. Second iPhone repair In have had done here and both were performed properly and professionally. Do yourself a favor and skip the cheap shops around town that will install subpar parts. Go with legit service and you wont regret it. I will continue to recommend them and use them in the future.

I was able to schedule an appointment very quickly (that same day). The staff was friendly and knowledgeable and had my computer in working order and back in my hands in two days. I was super happy with the results. Will definitely use them again - not to mention that they are the ONLY Apple certified repair company in Tallahassee.

The employees were extremely kind and helpful. Quick turnaround when you have your computer worked on and they offer reasonable prices.

Had a problem with my MacBook Pro and needed a quick turnaround. Dropped it off and ran a few errands with my Mask ON! And as promised the pros at FloridaPro Computing had me all fixed and ready for pick up by the time I ran my errands. Professional, efficient service from my first phone call and upon pick. This was my second trip and if there is a need for future service, FloridaPro Computing gets my business. Thanks! G

Ran a diagnostic for something I’m already aware of for 30. Then told me it would take 250 to repair a hard drive on my Mac mini when I can buy an external one for less than 100 and load OS on it myself. On top of that it would’ve been more convenient for me to buy a new Mac all together at that price. Very fast and professional but aren’t in the best interest of their customers from my experience, those with lesser understanding will end up spending a large amount of money for issues that have simple solutions. They gave me no other alternatives other than spending 250 to fix it through them had I not been aware of other methods I would’ve ended up spending it. To add, when I made the phone appointment I was already aware of the issue and wanted to confirm it with them, I wasn’t told about a 30 dollar fee till I walked in which is something I feel should be discussed when making the appointment over the phone.

After an unfortunate spill onto my brand new MacBook Air, I visited the crew at FloridaPro for a repair. They were able to open it up and learn what needed to be replaced on the same day I dropped it off. They were professional, kept in touch with me every step of the way, and worked quickly. Thank you!

Highly recommend FloridaPro - this was our 4th visit and each experience was the same. Very professional, responsive and timely. No surprises when it comes to pricing and they are very clear in describing the service, what they diagnose and if other issues are found. They also follow Covid protocol requiring masks and limiting # of customers in the store.

They handled the issue with my Mac Book Pro quickly and effectively. They are also good about sending you updates.

The diagnosis and suggested solutions were offered very quickly and all my questions were answered prior to the upgrade. The staff and customer service was very professional and courteous.

Couldnt find something bad to say about this place if i wanted to. Thhey have their stuff in order!

Very polite staff and efficient service. They will keep you updated on all steps that were taken to ensure your device is working up to par. Will definitely recommend to other needing repair on Apple products!

Florida Pro helped me fix my computer in only a couple of hours. I was having storage issues and my operating system wouldn’t update on my MacBook Air. They were able to diagnose and fix the issue the same day an only charged me the $29 diagnostic fee. I will definitely be back if I have any more issues with Apple products!

Great and fast service

Received professional service. They checked my device to ensure that it was working properly and discovered a glitch and fixed it and had it ready to go the same day!

Came to FPC on a referral from Best Buy for an analysis and probable Mac battery replacement. They were professional, informative and timely. The battery was ordered and replaced well within the estimated time (a few days) and my issue has been resolved. I’ll use them again.

I was referred Florida Pro by the Apple folks to check out my iPhone. It was a great experience from beginning to end. They were able to diagnose the problem quickly and had the repairs done the next day.Originally after speaking with Apple I was worried that it was going to be a send out and I would be without my phone for a week or so. The folks at Florida Pro took care of me. To be able to get the phone back the next day was a blessing.

When Apple support concluded that my MacBook needed repair, they referred me to Florida Pro Computing and scheduled an appointment. Staff were able to diagnose the problem (bad charger and weak battery) on the spot. They kept it only a couple of days while they ordered parts. They communicated the status as it changed which was great. The price when I picked it up was what they had quoted. My Mac works perfectly. I couldn’t be happier with the experience.

I’m very satisfy with the service that I received. The personnel are very professional and very acknowledged about the IPhone. I’m very happy with the service that I got.A. Ferrer

Weve been a Mac/Apple family since the mid-1980s so weve seen a lot of companies that service our computers come and go in Tallahassee over the years. FloridaPro is great to work with, right up there with the best of them. I can recommend them without any reservation. They communicate often, get the job done, and are professional and friendly.

I have the Apple care plan and took my phone there to be fixed. Great, fast and very professional service! Highly recommend

FloridaPro is professional, honest, and quick with their repairs when I brought in three phones for my wife and daughters that were getting old and having problems (the phones, I mean). I felt like FloridaPro gave me good advice that was in our best interest and rather than just trying to maximize their profit. It is nice to have their great service right here in town.

Florida Pro had my 27” IMac back up and running in no time. I highly recommend taking all your Mac products to them first and only.

I made an appointment over the phone. I was taken on time and the person behind the counter was efficient and courteous and patient. I was informed of the charges and procedures. My work was completed in 48 hours. I am delighted with the service provided by Florida Pro computing!

Very professional operation. I would definitely use FloridaPro Computing for my hardware/software repair needs again. The staff followed up as promised within the time-frame promised. Great service!

I had an excellent experience. I was seen at the time of my appointment and within an hour I received a diagnostic solution. Communications as to the next steps were via email, prompt and professional. The staff is courteous and knowledgeable. Thankfully, my computer’s display was replaced within 36 hours. With a job that necessitates computer usage, I was grateful for a fast resolve to my computer issues.

FloridaPro has serviced and upgraded all of our Macs. They did so in a timely manner and did a great job. We also purchased 2 refurbished machines that work perfectly.

The repair was good but the customer service could use a little help, they didn’t really seem to want to help me figure out my issue with Applecare support. Had to call Apple myself twice and get it handled for them.

My MacBook repair was quick, easy, and they handled all of the paperwork to have it covered by Apple under my warranty. I dropped off on a Thursday afternoon, had several email updates to keep me posted on the progress, and it was ready for pick-up the following Monday. I highly recommend them.

Great customer service! I called a couple days after I picked my MacBook with follow-up questions and they were super helpful!

Exceptional service and knowledge. My phone was repaired in less than an hour and on pick up they spent time with me setting up the phone

I took my MacBook Pro in for a keyboard replacement under a recall from Apple. The people FloridaPro are extremely nice and professional. They diagnosed my laptop and also determined one of my children had a little spill accident and failed to tell their father. Ha! These guys had me an answer in 24 hours of a full diagnosis. They offered me the Apple Care+ Repair. Paid the 299.00 and in just 3 days my laptop was back. To my surprise though it was actually brand new. The people at FloridaPro are honest and knowledgeable. If I can’t figure it out. THEY CAN!!! Thanks for the great service guys and girls.Matt Davis

Great service, work completed quick. Gave updates quickly. Excellent response time.

There was a great deal wrong with my MacBook Pro, and they fixed it in about 24 hours! They were professional and very nice, and my MacBook Pro is healthy again! Also: I felt quite safe in the lobby with social distancing and masks.

Made an appointment with them to have my screen replaced. The staff was very friendly and helpful and extremely knowledgeable about their services. Well worth it to have my screen replaced correctly the first time by an Apple certified service provider.

Friendly staff, good communication, and was able to get the repair completed in just over a week.

Fast turn around on my SSD replacement and RAM upgrade. Brian was really knowledgeable and able to answer all my questions.My Mac is operating better than ever!Thanks!Steve

Finally got my MacBook fixed. First sent to Apple who thought it was fixed but it wasnt. Finally took to FloridaPro. Had a diagnosis in an hour and a repair within 24 hours. Back in business!

They repaired my MacBook Pro promptly and were very professional!

The only issue is having to schedule around COVID, other than that, I will be doing business here if needed. Nice friendly staff.

They were very professional, helpful, and quick to solve the issue with my computer. They answered all my questions and communicated via email to keep me up to date. Definitely would recommend.

I have a mixed opinion of Florida Pro. I very much liked their service and I believe they are the superior option to Best Buy (the only other Apple certified store in Tallahassee). However, I experienced some poor communication from their end, including the store never telling me when my phone was ready other than posting on the user profile via their website. This post does not notify the email and alternate phone number I gave them, and because they posted on at Friday at noon (an hour before they close) it was ready, I went yet another weekend without a working phone.I gave my phone to them 5/4 at about 9:15am, and picked up my new phone (via my Apple warranty) on 5/18. This delay was mostly due to the pandemic, but the last three days due to lack of communication from Florida Pro.Pros: I found their in-person customer service is very professional and patient. The store is clean and welcoming, and it is reassuring to see the many Apple certifications they have on the walls. Florida Pro is also doing an excellent job with the extra health precautions during the COVID-19 situation.Cons: I had a hard time communicating with Florida Pro on multiple levels. To make an appointment, they required my Apple ID. Due to the nature of damage on my phone I was never able to log into their system (I had 2-factor verification on, as many do). I found this frustrating because I had to go to their store as a walk-in, and wait longer for my phone to be seen than it would have if their own system worked.I would have called and explained the situation, but my next issue was they are not currently accepting phone calls. Although I am empathetic that this is due to (what I am assuming) a smaller staff due to the pandemic, their was someone at the front desk every time I went in. It would have been nice to at least leave a voicemail and have someone call me back when they were available.Again, due to the nature of damage on my phone, I was not able to access it at all. They asked that I give them my personal email, alternate phone (which I verified to call with any updates), and my home address. When I gave all my information at the front desk, I was asked to verbally disclose my personal information (phone passcode, address etc.) while strangers waited behind me. This did not personally bother me, but I could imagine others who are more private may prefer a different method.Unfortunately my phone had to be sent out to the nearest Apple depot, which I gave full permission to do if the Florida Pro technicians deemed best. At first, I received an email notification of this, which was fantastic. However, I was never given any other information. Typically Apple has a tracking number when you send them a device. I do not know if Florida Pro standards typically give this information to their clients, however, with their limited hours and not taking phone calls, I would have liked to track my phone through Apple as well. Upon consultation, Florida Pro told me the process to simply replace a phone via the Apple Warranty (after a diagnostic from both Florida Pro and Apple) could take up to 4 weeks due to slower shipping. I went about 5 days without an update from them, and had to request one from their user profile. They responded by the next day, which I appreciated.My biggest issue with Florida Pro is they never emailed or called me when my phone was ready to be picked up. They posted to my user profile on a Friday at about noon. This never sent an email notification to me, or called the alternate phone number as I requested they use to communicate with. This caused me to unnecessarily go an entire weekend without a working phone. I was incredibly disappointed by this.Overall, I hope this provides a clear and fair picture to any future customers. Specifically with those who would be without a working phone, I recommend encouraging the staff to give you updates and use the contact information you provide them.

This team was a very friendly professional group. They were quick and thorough! Very accommodating and great with appointments and drop offs times.

I have an IPhone 7 and the battery was losing a charge faster than it did when it was new. I was told about Floridapro computing. I went online and made an appointment to have battery checked/replaced. I arrived early, the young lady that took my phone, doubled checked my phone was backed up and where my battery life was at. She explained it was above the level Apple Recommended to be replaced. But I decided to go ahead and have it replaced. Got my phone back within an hour. I was very happy with the service overall. I’ve already recommended several people to go.

Wonderful customer service, great pricing and speedy turn around. Could not have been more pleased. Thanks FloridaPro!

I took my MacBook pro for a second opinion on a hardware issue. They were able to open and diagnose the issue quickly and emailed me with repair options. The person at the desk were professional and friendly. The diagnosis price was well worth it. Highly recommended.

The service that FL Pro Computing provided for me was very professional and informative. I was contacted and told what was wrong with my computer, and what were my options that were needed to choose from in order to fix it.They did a very good job of fixing it at a reasonable price. I would highly recommend them for your computer repairs and purchases.

Quick fast professional service. Not only are the superb Apple technicians. This time I needed help with my Windows10 PC. They quickly checked in my PC and quickly determined it was a BIOS issue corrected the issue, called and told me everything was completed and up and working. When I went to pick up my PC I was surprised to discover that there was no additional cost above the Diagnostic fee, which was very reasonable. They could have tacked on additional service fees but didnt great bunch of people. I would NOT hesitate in taking my Apple product or Windows PC there for them to work their MAGIC on! All at a VERY REASONABLE price.

FloridaPro provided prompt, professional assistance with an Apple Mac warranty issue. The folks with whom I dealt were courteous and knowledgeable. Services performed as promised, on schedule as discussed. Very pleased with the experience.

I shipped a Mac computer to Florida Pro because it was rebooting constantly but it passed all the test that I ran on it. Turns out it had a bad network card. The entire staff kept me informed when they revived the computer and when they shipped it back to me after the repair. Everyone I spoke with was great..... Excellent experience with Florida Pro!!