I’ve been going to this gym for a few months now and I’m honestly not satisfied at all with the staff. They tell you what they think you want to hear to get you out of their face but never follow through with anything. I’ve been lied to on a few occasions by the staff here. The equipment is good and better than cheap Planet Fitness so we stay but not at all satisfied. The bathrooms are always disgusting too. I’ve learned to expect literally nothing from this company and it’s staff. And for everyone trying to cancel but they keep taking your money, have your bank block the charges and file a dispute with them on the unauthorized charges. The bank can force the return of the money.

Tyler did a great job setting me up. Professional, informative and straightforward.

I typically use the LA Fitness in Spanaway and cannot say enough enough great things about that location and their manager Demante. I’ve only visited this location twice and one of their managers accidentally cancelled my membership without notifying me. I had never brought up cancelling my membership to any staff member and was surprised to learn it had been cancelled when I went in to use my regular location. I contacted this location since their manager Michael had been the one to cancel it. Michael took no accountability for their mistake and blamed the cancellation on me despite the fact I never requested an end to my membership. He was extremely condescending throughout our conversation and as a member I was appalled by his professionalism. He eventually agreed to reinstate my membership but made it sound like an inconvenience to him. Long story short the management at this location is unprofessional and not friendly to their members at all.

Why? if youre going to invoke governors mask mandates dont you follow the complete guidelines? The mandate states clearly in large, bold letters EXCEPTIONS! For health and religious reasons. However, these go ignored! Isnt this like only following laws that you like?

Tyler set me up with a new membership! He was efficient, knowledgeable and friendly!

Big big thumbs up!! Richmond and staff are amazing! Friendly, no nonsense. They love to have fun and respect social distance. My personal experience inside there was is very clean not overcrowded everyone wearing masks Im very happy. This gym is really great and well maintained. You can feel good about coming here.

We went at around 11. There were few visitors. Have not been to this gym for a while. It is so clean and we saw people cleaning all the time. The swimming pool is open too. Classes have been reduced.

Just signed up with Tyler, great tour, easy signup process, excited to use the facility

Great club. Friendly staff and clientele. Every peice if equipment and weights youd need and a really great monthly rate. Strongly recommend for the serious fitness affectionado.

Good vibe. Not super crowded. Wish they played the music a little louder, but I guess thats why I bring headphones 🎧

Staff is friendly and very serious about COVID-19 procedures. I feel extremely safe, the staff is constantly cleaning. Best staff ever.

I like it because the showers have good water pressure.

Great gym, standard LA Fitness layout, has all the equipment you’ll need. Staff are responsive and the place is clean. Treadmills are dated but everything else is in very good condition. Never super packed and they’re taking all the appropriate Covid precautions to make you feel safe. Don’t forget to bring your own water bottle.

LA fitness is usually pretty busy... today got on a machine easy.. wish they had newer machines that each had their own TVs

Taking care to follow covid19 protocols. They provide sanitizer to use on equipment and classes are kept small.

Good place dont like the 45 minutes to work out

Wanted to transfer membership to a family member that felt safe going there they wouldnt do it and general manager started off to me when I asked simple questions.

Best gym experience their is

Great customer service at the 6th avenue and pearl location. and they know how to treat their customers.

Big gym, lots of equipment. As of Nov. 1 the pool is open, the sauna is closed. They have lots of spray bottles for you to wipe down your equipment as you go. Some machines are unavailable for social distancing.

Very clean with lots of machines, free weights, pool, and racquetball courts available.

If I could get this gym one star I would super annoyed because they told me I could cancel my membership because I had been sick with Covid unemployed and moved out of the area can’t even use the gym can’t come to the gym sick I’ve been shut down for most of the year now they refused to refund me my money and refuse to cancel my membership for an unemployed sick American thank you for horrible customer service and poor communication

People who work out here should care a little more about how they park.

Good people, need to clean the

Equipment looking a little worn. Not many members which helps make the workout easier but makes you wonder how long they can stay open once everyones contract is finished.

Talked to Katie over the phone tho I haven’t met her in person but I can feel from the vibe that she’s a great person. Helped me start a membership through LA Fitness. Knowledgeable and professional. Thank you!

Super Military friendly, clean environment, gave me a free pass to try out.

Been playing racquetball here for years, friendly staff.

This is a great place, love it. Have gone there for a couple of years. However, recently the housekeeping has gotten a little sloppy.Update, housekeeping issues have been resolved. Thank you!

Dont even try to get a membership there. Had a scary experience when I was trying to cancel the membership due to their hot tub was closing often. They said OK to cancel at first so I canceled, but then they kept taking my money next 3 months! I called them again and asked why they took money, and they said I have to send a canceling letter to head quarter. So I mailed the cancellation letter and also asked for refund but theyve never refund it. Then I have received continuing phone calls from them that theyre complaining about my credit card doesnt accept for transaction. Of course cant make a transaction because I cancelled my credit card! I felt like theyre a fraud team or something. My 3 months membership fee which they took from me, was never refunded. Horrible gym.

I only use the pool. You have to make an appointment. Appointments are for 30 minutes. Pool kind of cold this morning.

Any place is a respectable establishment that promotes exercise

Friendly staff, courteous members, clean atmosphere.

@LA fitness corporate. This gym is falling apart. The spa doesn’t work, the hvac is broken, the TVs hardly work, equipment is broken all the time. Literally I was there last night and the lighting was on emergency back up lighting. The lockers are falling apart the lockerooms are dirty. The club is dirty. The heart rate sensors are falling off the treadmills. I went into today and canceled no problem, the poor manager was like I get it and gave me no hassle. I recommend everyone cancels and finds a new gym asap. You could be saving tons of money and receive a better gym experience.

Dont have anything bad to say. Just started going to this location and so far, everything is good. The kids klub ladies are awesome, its never too busy, and people seem pretty courteous. Locker rooms are clean. Good location.

Good gym with decent hours. Have all the equipment for a good bodybuilding workout. Not setup for complex circuits or Olympic lifting. Can work a powerlifting program here but the bench is narrow and there isn’t a platform. Closes earlier on the weekends, if you are a night owl then plan accordingly

Solid atmosphere. Great competition on the basketball court. Nice people and decent staff. Probably my only problem is the aerobics room is upstairs which makes it difficult to bring weightlifting equipment into the room.

Was member for ten years before ridiculous incident with absolute brat general managerThis place is on the slide needs new management in a big way!!Planet fitness is ten times better and less expensive

Really a pretty good gym. Nothing fancy, and full of normal people trying to get in shape. Plenty of machines to go around

I called the Tacoma LA Fitness to cancel my membership, and was told that I either needed to visit their physical location during the highly restrictive hours of Monday-Friday, 9-5, or visit their website to print out a cancellation form and mail it in. Given that I dont use their gym during these business hours and can only attend after work, this seems like an unreasonable restriction. I then visited their website, and the cancellation page said the following: You are not able to access your membership information. Please contact your local club immediately. This means I am unable to cancel my account unless I miss work to go to the physical location. This is completely unreasonable!

A pretty good gym. I wish they had more squat racks though. They have 4 smith machines and 1 adjustable squat rack that everyone vies for. There are two other nonadjustable racks that some can use for squats, but if youre short like me, the guards are way too tall! The shower floors in the womens locker could stand to be mopped more often as they are a little slimy. So wear flip-flops.

Angry at this facilities lack of common sense customer service. My husband whos been a member for 10 years, proceeded to work out and scan his card today. The front desk called his name in front of other members to let him know a balance was due. She could have called his name and asked to speak to him at the desk. Our credit card was stolen meaning we now have a new card number. Irritating...all over $20 membership. Young lady....please assume everybodys financial information is private.

This is a great gym if you like to swim. A 25-yard pool accompanies all your usual gym floor equipment and studio space. The pool makes a great warm up, cool down, or the perfect workout on its own.

I have been a member for several weeks, and am pleased with my experience. The place is huge that even during the busiest times, when the parking lot is full, there remains plenty of machines and exercise options. And they have just hired new additional janitorial staff who have made an improvement in the cleanliness of the facility. Overall, the value is great! Inexpensive, yet feature rich.

I was reluctant to show up for the free workout with a trainer after I got my membership here, but ended up being glad I went! Josh W was great. He was clearly very knowledgeable and fun to work with!

I have been a national member for several years and taken advantage of the freedom to use clubs in multiple states. LA Fitness is pretty consistent with the facilities. This is an updated LA fitness. I have seen much worse but have seen much better. The club is mostly clean but it is not nearly as bright and cheerful as other. The standards at this club are pretty low as I have seen people working out in flip flops or in their bare feet.It is not often that I dog a place. Let’s just say, this facility has more opportunity than others.

Guest membership doesn’t do their job. Sean O. is always on his phone even when meeting with new enrollments. I had to keep going to him to fix my enrollment because things were missing. I had to renter my information several times. Even during this time he was still on his phone. The gym has this nasty mildew smell that gives you a headache when you walk in. The entire place has carpet and looks and smells like it hasn’t been cleaned. The wipe down procedure is a joke. The dispenser doesn’t give enough to clean the machines down. And I don’t see ANYONE else wiping down. Classes are fun and convenient times.

Ive been a member 3 years or more. THIS FACILITY IS A DANGEROUS PLACE TO BE. There has been a drive by shooting right in front of the building about a month ago. There is a psycho guy who is a member they wont revoke. He is clearly either seriously mentally ill or on drugs or both. He owns the hot tub at night after 7. He sits in it and rambles all kinds of HATE especially for women and makes really inappropriate sexual rantings. When other members try to share the hot tub with him he spreads himself out eagle and bullies them that it is his space. He bullies seniors more than anyone. Several members have complained to the manager but she wont really deal with it. She tells you to use the gym at an earlier time when hes not there. Your car is not safe in the parking lot. Many members have come out to find their car windows broken and things stolen. And the lockers are not safe places to store your things. I would not recommend joining this gym IT IS NOT A SAFE AND PEACEFUL PLACE TO WORK OUT.

I met the love of my life here, but she married my best friend. Eh, still good memories, deserving of the five star review.The staff, as a whole, has multiple times gone above & beyond my expectation, to provide quality assurance of my membership.Im off to Los Angeles; to make sad songs about the love that I fell from ☪🌚

This has been my club since it annexed Bally’s members. I’m still paying less than than I would be paying at any other club around, and I haven’t had any issues other than it’s too packed; but that worked itself out .... I think Planet Fitness had something to do with it. I think LA is a great club.

Great Gym to work out in!!

No one ever shows up on time Sunday mornings to open up

Very busy location so not really my thing. The kids klub was okay, really big with lots of toys but I just cant feel comfortable with like 1 person for every ten kids. The pool and hot tub were great though and the staff werent rude they were just okay.

Im able to get what need to done

I wish they had one more power rack, but other than that, this gym is a really good value, especially if you utilize the onsite childcare. I appreciate the dry sauna, too. I dont bother with the hot tub, there are always too many old men in it.

LA Fitness continued to charge me for 5 months after I officially cancelled my membership stating they had no record of my cancellation, despite the fact that I talked to a person at the counter, printed and mailed the cancellation form (and provided date of mailing), and then called to confirm cancellation 2 months after the actual cancellation because I was still being charged.... When I called 3 months later to re-explain that I was still being erroneously charged, they only refunded part of the erroneous charges and acted as if they were doing me a huge favor for refunding any of the money that they never should have charged me in the first place. I dont have any control over the kinds of records that LA Fitness keeps, and despite my email confirmations of the cancellation form being printed and mailed, they refused to give me the full refund. Its not a favor to partially refund services that were explicitly refused--at best its poor customer service, but really they just took a bunch of money from me without permission and tried to manipulate me into thinking I owed it to them.

Would be nice if they had bumper plates

Amazing community to workout. I have been there for 5 weeks and everything went good. Love it

Awful. The staff sits around on their phones up front. They dont educate or encourage members to re-rack weights, not park at exercise stations, or wipe down sweaty equipment. I spent 3 months trying to cancel my membership, each time being ASSURED that my account would not be charged, only to receive yet another membership fee the following month. I finally had to call their corporate office. I will not return.

Been going here about 4 months. Nothing spectacular at this gym. Equipment is always broken. Machines dont hardly work. And tonight my car was broken into. Ive heard from others their cars get broken into here but thought parking in a well lit high visibility area would prevent that. This gym needs to get a security patrol or something out here. If there was a better gym in the area Id leave here and sign up. They dont seem to care about members safety or their belongings. My roommate had his car broken into at the federal way LA fitness and locker broken into. If theft is so high youd think they would address this problem.

The weights are heavy, the yoga pants are tight, the sauna was hot and the showers are warm.

Its not a signature club, but is actually one of the locations that has a full complement of equipment. Some equipment needs servicing though.Just like all LA Fitness locations, parking is available in its own lot.

What kind of a gym charges you a $100 start-up fee, $35 a month, then closes as early as 8pm? I need to be able to get my workout in anytime a day at that price. Also weights are never put back where they belong, bathroom is disgusting. I dont know about this location, but the other ones have terrible WiFi, that you need to watch an advertisement to use. I now know why all LA Fitness gyms have barely a 3 star rating around here. I can definitely use my money for better gyms than this. Friendly staff, plus one star.

Lack of pool maintenance. The bottom of the pool is usually dirty. I have never seen anyone clean the interior of the pool. The music in LA fitness is repeat continuously. Most of the music is hip-hop, the average age in the gym goes up to approximately

Love it. Have a great time working out and swimming

The customer service here is just awful. The man who just answered the phone sounded like he didn’t want to be bothered.

Josh & the crew at LA Fitness knock it out of the park. Ive been a premium member for 6 months, and they have delivered in every way. The trainers are amazing, Ive seen Real Results, in the scheduling app for personal trainer appointments is flawless. I really love the 6th Avenue facility. Im always excited to meet with my personal trainers, including Alena and Quantez. In fact, Im looking forward to seeing them tomorrow again.

Staff is extremely helpful and friendly. Got to work with personal trainer Josh, he is extremely involved and awesome, recommend the 1 session a week program

The sauna is great, I just wish there was more friendly single women

If I could give this place 0 stars I would. Its obvious no one here knows what customer service is or have ever worked a customer service job before. That would only be just a slight annoyance if the staff wasnt incompetent at literally every step of every process including personal training. Itd be 5 stars if they could fire everyone and let the computer run themselves. The sanitation wouldnt change much either unfortunately. Everytime I touch something I feel like getting a check up at the doctor.

The LA Fitness where I usually go is being renovated so I gave this location a try. The place is filthy! Im going to another LA Fitness temporarily and wont ever go back here.

Slightly bias opinion since Im more a fan of smaller grind house gyms but for what this place is I think its great. Ive been in the gym all my life and this is my first experience with a corporate type gym. Despite what people say they have a lot of machines here, more so than squat racks. The free weight selection is lacking towards the lower end and the benches are a little tall. The ab areas are also missing the typical bar along the lower end to put your feet under. However this is a gym that is geared towards options! They have cardio machines upstairs with 2 classrooms for spin classes and yoga and such. They have 4 Racquetball ball courts and a full basketball court. They also have a pool, and offer child care. The locker rooms are pretty spacious and I am always able to find a locker even during the busiest times. All in all, not bad for a Globogym.

I have talked about this LA Fitness on 6th ave in Tacoma. I go there because it’s closest to my house. I moved here 5 years ago and the equipment service has gone down...a year and a half ago I took the operations manager upstairs .. he saw the stair master wasn’t working, got on it himself and still took 6 plus months to fix. I told them it was broken again 4-5 months ago and they are still broken. I will be changing gyms soon...no reason for this horrible service. On a good note Laura who does janitorial in the a.m, the lead, is awesome!! Keep her...I gave this club a bad review on the locker room and dirtiness before...she’s is the best and makes this club the cleanest!

Love the place they are really nice people:) Josh was the best one I had to say hes a awesome PT can t wait to go back

The staff at this gym is so friendly and the kids club staff is great!

I just signed up at LA fitness and finished my complementary fitness assessment with josh. He was awesome I personally recommend him.

Finished my complimentary session with Josh the fitness director it was awesome I highly recommend it.👌🏾

The general manager at this location did not give good customer service. I’ve been a member for a few years now and I was inquiring on how to bring a guest to try the gym because my sister was interested in joining but has never tried LA fitness before. First, he said she could just join my account, then he said or she could just pay the $15 day fee. I thought there was a program where you can try the gym for a couple days for free so you can determine whether you like it or not so I specified that, even tho he never offered that option. His tone was rude and unfriendly and said he would only accommodate us if she was seriously interested in the club and wasn’t just trying to go to the gym for free like a lot of other people try. I thought it was rude assume that we were trying to take advantage of the trial program when my sister genuinely wanted to try a gym for the first time. He really needs to work on his customer service skills.

4 months ago i loved working for the gym and the workers were great and got along. They were all very kind. The manager and everyone was great. Its now December, theres a new manager, and things have turned bad. 2 workers (myself included) were let go, no reason was given. Ive worked there since mid April of 2018 and never had problems. Members always greeted me, praised me for the work i did. To this day i still got the praise from members but now that theres new management Ive been treated unfairly.

Love the hours here compared to the Y, gives people who work a lot much more flexibility, all the equipment is great and locker rooms and bathrooms are always clean, staff has always been nice

This place is great. Always clean and the employees are very nice.

Helpful staff - help my boy Josh out and sign him up to be your PT!

Its very competitively priced for a local gym with a pool. It get busy, sure, but when compared to other la fitness (Lacey, FederalWay, etc.) its nothing crazy.4 stars cause the bathrooms can get gnarly. Its usually during their prime times, but still.

DO NOT SIGN a personal trainer contract. They are very disreputable and hide the fact you have to send a snail mail to corporate to keep them from taking money out of your checking account AFTER your initial agreement is finished. Go to LA Fitness complaints website to see over 3,000 complaints over put contracts. Stay away. Also their personal trainers are just sales people with minimal training. Also, the ptTrainers change weekly because they do not meet sales requirements. Do you due diligence or you will be sorry.

I was at the gym on 12/8/2019 from 8:00 pm till 9:00 pm, and when I came to my car I had the driver side window smashed in and glass all over inside of my car. I am going to cancel my membership. This is not a safe place.

Do NOT sign up for the personal training program with this LA Fitness Club. They claim to track your performance, they do not. They will claim to give you free training sessions, they do not. I am going to lose $400 worth of training session because my trainer quit and they do not have a replacement. Your sessions (even though paid for) expire 30 days from the date you terminate your personal training program. Tony is a joke and tells lies to get you to sign up. I have had 6 different trainers in the past 6 months due to turnover and poor management.

IF I COULD RATE 0 STARS I WOULD.. DO NOT SEND YOUR CHILDREN HERE WITHOUT AN ADULT!!Last night my younger sister who is a Senior in highschool was BULLIED and PHYSICALLY ASSAULTED by 2 grown MEN! I called and asked to speak to a manager, the manager Tyler just so happen to answer the phone. I explain to him my sister was in the gym shooting basketball with 2 other people, a group of guys walked in, one telling the 3 of them to leave the court so they can play a game full court. My sister replies Thats not right, i pay for a membership here just like you guys, i have a right to play on the court too. The guy then pushes her which made the group of men laugh, so she pushes him back. She continues to dribble and shoot and the guy knocks the ball away from her yelling telling her to get off the court. As she walks towards the ball the biggest man in the group charges at her like a football player knocking her to the ground so hard her laced up tennis shoe flies off of her foot! All the men start laughing! Immediately she goes to the front counter to report what happened. The young man behind the counter came across as being intimidated by the situation but did go to the court to ask what happened. The men jokely act like they dont know what he is talking about. Nothing was done.Tyler the proceeds to tell me they do not tolerate any assaults at the gym and asked if my sister could recognize the men if she seen them again. I say yes! He then tells us to come up there so that she can point them out. I take her up there today and immediately she sees the bigger man that knocked her down, she points him out. Both managers Tyler and Jeremiah were there. We show both of him the man that was there, and then ABSOLUTELY NOTHING WAS SAID TO THE MAN, BOTH MANAGERS LEAVE THE GYM WITHOUT EVEN ADDRESSING THE ISSUE! She had been going to this gym almost everyday the past few months and now no longer feels safe! I will be filing a police report first thing in the morning and canceling her membership along with our other sisters membership! Its not right to be assaulted period but the fact they allowed two grown men to get away with assault on a teenage girl makes matters even worse!

On 12/4/18I came to this L.A.Fitness and was immediately met by a rep who frantically grabbed the camera on the desk, and manually tracked me with it. She didnt hear a word I said, as she continued to fiddle with the camera trying to keep it focused on me as I walked up to the counter.... It was profiling, invasive and disrespectful.Not once after processing my information for membership, was I offered a tour, given the hours of operation, or told anything about the facility. They were rude, dismissive, and inattentive.So I sat and observed the staff as people, visitors, and other staff walked in and out...not once was anyone that walked in treated with such COVERT bias and racist displays of profiling.After reading the reviews, and experiencing their covert bias behavior, dismissiveness, the are the worst.

I used to love this gym but latelly it has become a problem to even come in and have fun, sketchy managers and low standards rules are making this gym impossible

Its the gym that gutted the gym culture around Tacoma a few years ago. Seriously, they are the wal-mart of fitness centers. They dont offer competive pay for their trainers resulting in very high turn over. If you want personal training I would probably look else where.The plus side is that it is kept reasonably clean and they have a pool, sauna and hot tub. They have alot of equipment and comparativley small area for free weights.There is a large community of lifters who use this gym, so it can be intmidating for newbs and you will often find yourself waiting in line to get your sets in.Lastly, its a reasonable rate for membership and you get access to various classes they offer such as yoga, zumba etc.The largest down side to this gym is that they do not compensate their employees well, so any relationship that is made with staff will be a short one.

I have been a member of LA Fitness for a few years now. I made a New Years resolution to get back into shape that I havent seen in years in my own life. Having read a few reviews recently I felt it time to give a fantastic one. It is due to the great staff at the Highland Hill branch. I have always been treated with the utmost respect, beginning with the front desk employees to the trainers. I hadnt had an assessment before so this is where my journey began in mid January. I was assessed by Tony Benson, who, from beginning to the point of connecting me with a personal trainer was gracious, respectful, kind, helpful, and most encouraging. I needed this in particular because when youve been out of shape as long as i was, its difficult to patiently wait while the painful beginning seems to drag on before the changes I needed to see begin to happen. When I first came in, I was dealing with an injury which I will say is improving amazingly - not to mention my health. I have lost weight, gotten into shape, and become so much stronger, which has aided in the continued healing of my injury. My way of eating has dramatically changed through some nutritional guidance by Mr Benson when I first began. The training staff pay attention to any issues and adjust where needed with the workouts to prevent additional injury during the healing and strengthening process. I cannot express my gratitude to each person Ive had contact with. I have never experienced disrespect in any way (so dont understand when some individuals have complained regarding this issue). In my observation the staff treats everyone with the utmost respect no matter the age, whether male or female. Every penny of my hard-earned money was well worth my investment in membership dues and training. I appreciate the enthusiasm and positive energy that I have experienced while at the gym each time I come, even if Im not having the best day its always consistent there. I cant say thank you enough for this new beginning...With great respect and sincere gratitude -- THANK YOU (again)...

When it not super busy this is a great gym

Helpful staff - help my boy Josh out and sign him up to be your PT!

Lol! Ive been thinking about getting back in a gym and reading the reviews for this one thinking they have changed, its obvious they Have Not changed in years. I will never go to this place ever again after going into the trainers only section and being told I was not allowed in there unless I was a trainer... what a joke!

Nice new facility.

Horrible gym set up, bad for powerlifting, and super gross showers. 🤮

I only go here because it has a decent weight room and machine equipment. I dont use the pool or courts. Its ridiculously busy after 5:00 but unfortunately there arent very many options. Weights are never put back, I find dumbbells in racquetball courts or in the personal training area all the time. Most people are friendly but there are the handful that hog 2-3 pieces of equipment and refuse to let you work in. One personal trainer was such a jerk, really trying to sell me and I wanted nothing to do with him. I wish there were more options but this is what we are stuck with.

Nice water aerobics classes

Josh is the homie! Just finished my fitness sesh with him and I would definitely recommend seeing himand his team of trainers if you’re looking for personal training and results 💯 they’re gonna getchu there.

The sales staff here is far too pushy. I got calls at 8 am in the morning, on my day off, trying to make me schedule an appointment with them. I was seriously considering this place since it was so close to my house, but the pushy sales people had me running. They were pushing a limited special that in the long run costs on average $10/mo more than their regular plan, such a scam. I know its not the sales peoples fault as much as it is their corporate training. Glad I waited, Planet Fitness just opened down the street. No gimmicks, just an easy no contract gym.Also, the pool was a major upside selling point for me, the downside was that the facilities were filthy. The mens locker room shower leading into the pool were disgusting on each of my 3 visits.