Dont switch to spectrum mobile its all a scam to get you to add more lines. If you want to use your own phone to replace the one thats broken they will deny you flat out and make excuses as to why they cant switch IMEI # on sim. At this point I wont be surprised if they lose customers at a rapid rate due to their lousy policies just stay with t-mobile or any other carrier for that matter, not worth your number being locked because they are too lazy to lock their phones! Been on hold waiting check the photo dont waste time!

Was able to drop off equip. w/o waiting an hour this time. And no....Im not going to leave it & go..,& not get verification for it.

If you want to spend the day sitting here for 4 hours to try to get your business taken care of and then to find out they really didnt take care of it this is the place for you staff is very unprofessional talking about all that personal life and drama while the customer stand it and wait I blame the management and corporate for not keeping an eye on this business that the employees feel so comfortable to do this

This is the second time that I have visited this location and neither experience was very good. They have a check in system that places your name on a board and you can see when you are next for services, this is where the problem is, they call a name and when you go to the desk they don’t verify to whom they are speaking. Today I made an appointment on line, checked in when I got there and almost instantly got a text noting my arrival, the associate called my name and before I could acknowledge, another customer went up to the counter and the associate just started taking care of his situation. When I got a chance to go to another associate (they only had 2 on staff) I mentioned to the other associate that I would be a good idea to verify who they are speaking to. His response was “I called your name, he came up, it’s on him”. Where do they get these people? Nothing like throwing the blame on a customer.

They meet you at the door the man is very helpful and nice your out in less then 10 minutes

With the pandemic occurring and needing to work from home, wifi became more important. The service was not reliable and did not reach certain areas of my apartment which was not a large space. As a graduate student, this made attending class difficult and being able to communicate during meetings for my assistantship was anxiety-inducing as I was not sure if the internet would be working that day. I also had a jump in my bill from $54.99 to $64.99 that I wasnt aware of. Additionally, I was told over phone I could leave my equipment behind but then I received a bill for unreturned equipment. When I reached out to address this issue, I was told nothing could be done even though I received false information.

This place is very slow, youll likely have faster help if you call but if thats not an option and youre stuck here, Ive definitely been to worse places. Its clean and nice looking at least and the staff are knowledgeable and friendly but I think the company as a whole hinders their abilities. I turned in a router I never asked for and never unboxed but even after returning, they left it on my account and billed me for equipment I explicitly told them not to send me in the first place. Took two more phone calls to fix that which should have been done in the store when I returned it...

I have waited....correction still waiting 2.5 hours to connect to customer service. Sales picked up in less than 30 seconds. What is wrong here??? Spectrum is fast on adding services but slow on responding to customers.

Would not help my problem kept repeating the same thing as I pulled up my account on my phone to prove my point but still didnt help solve it told me to contact corporate representatives so if u have a problem contact corporate managers instead of talking to them

Recently had a great experience at Spectrum. Store associate Scott Young went above and beyond to provide the services I needed at the best rate possible with boundless enthusiasm. Enjoyable interaction and total satisfaction. Besides setting up my services, he transferred the contents of my old mobile phone to the newly purchased one so that it was fully functional when I left the store. Kudos to the helpful manager and to the store associate next over who was bragging about the great deal he had just given to a customer! Thanks, you all are awesome!

Returning cable/DVR box to disconnect service because I constantly have problems. Eg: cable service just turns off during a movie. Price just jumped $30.00 No thanks! Thinking about switching to another internet provider too because Spectrum wants $100.00 for the cheapest service. Trust me, they are not the cheapest and quality sucks.

Personable and knowledgeable service reps. Felt safe and clean with regulations being followed.

Really discusted with the company. Your employees lie,dont care about the customer, and steal. Would love to talk to a senior manager or ceo

Returned some equipment today at the Syracuse Erie Blvd location and while I waited for assistance, I was able to observe the interaction of staff with customers. Amazing customer Service!!! Have no idea how the staff remain calm and helpful with the variety of interactions they encounter. I would recommend pay increases for all of them!

I received a spectrum phone last week. I had returned to spectrum the following day to get the phone to work better.

The Spectrum store is a mobile phone store and bill payment through personal or kiosk. Very helpful representative, and informational.

I went to that location to pay a bill but was met with very rude employee that was standing next to another employee whom I was giving my info when this employee Angelo decided that I was not important enough to let the other employee finish the transaction and Facebook was more important and he really needed to show her Katie I was trying to be nice and said excuse me but Im trying to pay an go he looked at me and told me that I should have done that online and Katie said dont worry about it I can do 2 things at once real bad customer service manager was notified and said that they were going to get it taken care of but really bad service really bad

The downtown location seems to be the best one around friendly staff

Courteous and assisting from the time I arrived to when I departed.

Friendly professional service

Well the staff was very helpful and nice

Do not recommend once so ever. When I had services Internet was slow and tv was glitchy. I was behind, but literally yesterday talked to collections and I had til Friday which is 3 more days away and got a call today from spectrum to pay or pick up my equipment and had a deal to pay Thursday when I get my check and services won’t be interrupted, from collections, and 5 mins after getting off the phone with the today they got shut off. Talked to billing and said otherwise. They’re the same company and no one knows what they’re doing. This is not the first time having problems with them I recommend Verizon

I was there right as they opened and there was quite a line... not exactly there fault with social distancing guidelines... staff was incredibly friendly and helpful!

Very nice people and respectful

I had a blast with Scott he is a amazing great guy He went above and beyond and make sure that I was satisfied even got me a cup of water thanks Scott I will definitely be passing this on to a manager that you where super friendly and helpful again thanks Scott

I used to have FiOS but I really love Spectrum. They have friendly and helpful associates in the store, and the best part is the speed you pay for is what you actually get. Verizon ripped me off for months, acting like we were crazy or it was because of our devices that we were getting 10% of the speed we paid for. Well it looks like thats not a problem at all with Spectrum, so I guess its not my devices! Anyway, the only reason I took off a star is that its literally impossible to teach a person at this store over the phone. It goes to the main national spectrum line and they cant tell you anything about equipment availability (I wanted to switch out for a different cable box). However, once I went in the process was very easy.

Busy as usual but agents were really helpful and friendly.

Very friendly service from Bryant!

Not good communication betweenService people. I wasnt even connectTo service.

Waited for a half hour to be seen as to be expected during this pandemic other than that awesome

I go here to pay my cable bill. Use the kiosk if its available

Not today need new phone..

I would say probably be ready to wait the double time people used to wait before covid. Its better to call than to go in more especially during this cold season.

Jay was amazing! Was able to provide detailed steps of everything they were doing to my acct. Great service, in and out in less than 20.

They havent showed up yet.

I waited a long time while employees stood around talking only me and one other person in line. Wld give no stars

Worst customer service company ever. I called multiple times due to my cable going out, was hung up on by automated answering service every time. They say customer service is important but they hire only half of personal they need to provide service. Was going to give them a zero rating but will not let me post with a zero

The folks are practicing safe distancing and how many customers can enter ar one time (10).

Commenting on Spectrum Mobile: What an absolute joke for cell service and the customer service couldnt have been more inept maybe it was just our sales person Kelly Clark | Business Sales Representative3179 Erie Blvd East Suite 230 | Syracuse, NY 13214.Horrible service, never sent order confirmations or receipts, she executed the sale and then ghosted....Shame

If you pay your bill on time its not worth it how can you pay for something that you dont have no money back guarantee!

Great services most of the time.

People are nice there, but the billing need to get better. Got told my card wont go through I need cash, went back and the next person said it went through.. 🤷 auto pay dont do it, it stops going through then you owe a bunch of money.

Very good customer service from the gentleman at the front door to the representative helping me. Good vibes all around in spite of the pause with Covid.

You know its a scam. I know its a scam. But its also a monopoly, so were both stuck. Who would have thought wed ever wish for the good old days of Time Warner...It has been a real pleasure watching my rate double for no reason over the last 2 years, and also being advised I could pay $10 for faster internet in response to wanting my bill lowered. Ugh. The actions of a company that doesnt care what you think.We need local municipal internet. :(Update: I told them I wanted to cancel... to see if I could get their customer retention people to give me a better deal... they never called... so then I began actually looking around for an alternative, FIOS was available, and its been fantastic. 2/3rds the price, 10X the speed, and the customer service has actually been excellent. They drove away a customer of 15 years with bad prices/policies and customer service and made ZERO effort to try to keep me before, during or after I contacted them. These guys wouldve been out of business a decade ago if more competition existed. In the meantime, check if FIOS is available where you are.

Got done what needed to get done

Terrible, mob like company...lie, cheat,steal your money each bill... never ever again

The worst still dont got my phone people were rude

Top notch service

Their walk-in service is efficient and excellent. The staff is friendly and appreciates customers that are the same. Most reviews will trash Spectrum for high prices and I cant argue with that. These people do not set the prices or have any control over them.

My visit to the State Fair Blvd office was to get a new remote. No line, no hassle. I have been here when the line was out the door so you never know.

Fast easy service

Always helpful and prompt service. Took less time to drive in and talk to someone knowledgeable than it did to be onhold for 48min.and gave up. Plus info accurate!

I was here for an interview and was treated respectfully as a possible employee and as a guest. I witnessed the employees were so nice to all of the walk in customers. The greeter was very kind too. Very professional atmosphere and it seemed everyone was content when they left. I wish I would be called back for a second interview!

INTELLIGENT EMPLOYEES!

Needs more workers

The service is just ok!! Its VERY expensive for mediocre cable internet and phone!!

During this time as they are doing the entire free WiFi for children in school to be able to do their work from home Spectrum will not honor this if you have any passed due bills from previous serious but it’s already been mandated that this is not allowed no collection efforts are to be made Understanding completely I owed the bill but during this time frame it should be waived until further notice but unfortunately Spectrum does not care that low income families need to be able to have their children be able to perform their school work Which is Not understandable

Always busy, no matter what time you get there. Staff very nice. You can see where you stand in wait time, which moves pretty good.

We recently decided to go with Spectrum Wireless and honestly our service is way better than it was when we had Sprint which only went to garbage once T-mobile took over and the customer service at Spectrum is by far a 1000 times better than we were getting with the T-Mobile/Sprint

I came in today to return equipment and the staff was extremely friendly, especially Najei ( I think that was her name).

Im SO disappointed in Spectrum. Theyre prices are outrageous! I was paying $80 a month 4 INTERNET.

Customers services are not professional or friendly.

Not a good experience 4th location we were told that had phones in stock ha ha not still waiting for them to come in blamed it all on covid I call b.s.

Their service was fairly quick had to sign in at the kiosk, six or eight people in front of me only took five or ten minutes to turn in my box not bad. Of course I usually switch back and forth between spectrum and Verizon every year, otherwise they raise your rates.

I had a good experience today paying a bill I was in and out no problems within 20 minutes

The wait wasnt too long. The transaction was quick and easy.

Spectrum dont care about the people they just want money

The young lady was very nice to us, very helpful.

Very slow Service I was there for 1 and half hour

For years we had a cable box that was older I brought it back and requested a new box I ended up having to go through two of them before I got one that actually worked and the one thing that bothered me was theres no clock on the front of it and theyre claiming spectrum is that they no longer manufacture them with a clock The more we keep losing in this country the worse it seems to get but as far as spectrum service its very good

Slow process, they keep social distance but the cashier need to going to you any way. no hand sanitizer in any desk

Love the new mobile. I pay $24 a month for 1 gig and a phone! Cant beat the service either.

Walk in service upon arrival appears to work as you walk in and put your name on a list that shows on a”board” on the wall while you wait for a customer service rep to assist you.What is Not Fun is watching the 4 people whose names are after you on the board walk up to the counter and get the attention of a rep that does not say “Hey ... did you put your name in?? but instead they help them”. That is not fair to the rest of us waiting our turn! Furthermore.. some people require 3 reps to help them? Really? Once in a while look up and see the 26 people waiting!

This is the speed you get when you pay for Spectrum Premium Gig Internet.

They are always helpful

Awesome service!

This cable 📺 & 💻📡 provider is RIDICULOUSLY WAY OVER PRICED AND A COMPLETE RIP OFF....! It makes me sick too my stomach the way they get away with monopolizing the market & sticking it too their customers without even a reach around or hand shake....! 1 🌟 could actually be too generous...

They were very safe to go intoGreat job keeping us feeling safe

Only service option in the area and its overpriced unreliable junk. People I know who have been employed for spectrum say its a horrible place to work. Its a real shame NY let charter monopolize the cable industry.

Terrible customer service. They regularly give the run around and you end up on the phone with a customer service rep because of some weird fricken rules. Cant stand this company and I miss Time Warner as a company.

Nice system going but definitely need more worker upon opening on the weekends

The worst cable service ever. Too many hidden fee. And if youre on a fixed income they dont allow you to change your due date. And they will turn off your service in a heartbeat. The only thing Ive found good is their WiFi. No fees and no taxes straight $19.99 a month.

Outstanding company. Service way above and beyond reasonable expectations. Always there for the customer.

Great service and friendly...

Was turning in the equipment because I was getting rid of cable because the price is just way out of line for the amount of TV we watch. I was told that they will see me again soon bc no one can live without cable. Well its been a year and we are going strong! More money to do more things as a family.

Wish they could figure out other ways to make your wait faster.

Very comfortable seating while waiting for your name to be called, stuff members are very professional, and respectful.

Very nice. Pleasant staff and efficient system for customers.

The customers are wildin here. Prepare to feel uncomfortable. Feel bad for the employees.

NO ANY POSITIVE :(Today 8/28/19,They just changed web user interface, it is terrible, extremely confusing, not user friendly.1. I cant see my payment due date when paying bill2.when I want to review past payments keeps asking a code, so annoying.dont have time to find a code on statement.just want to quick review, thats all.3.No direct customer email to contact4. increased bill without noticing(from $44.99 to $49.99) and quality worse5. Technician was so rude when installing cable.6.no any positive :(

Quick service. Of course they always try to upsell you but thats what is required of them but they are never pushy about it. Wish there was a lover priced alternative in our area.

I love the new setup it feels kinda DMV-ish but seems to streamline customer service while holding on to a personal style experience good job Spectrum

Its very nice to pay a bill one day and the next day your service gets turned off. Thank you so much for the service Im not getting. Keep up the good work. That is a great way to keep customers.

Since Spectrum acquired Time Warner our quality of service has declined in every aspect. The cost of service has increased considerably, we no longer get channels that we did in the past, key channels in negotiation negotiated and unavailable, and after seven calls to spectrum customer service we finally had to drive to the local office to get the correct TV box, modem and router. The representatives have been friendly and professional, but are very uniformed and have given incorrect and conflicting answers to all of our inquiries. Spectrum is unequivocally the poorest service provider we have ever experienced.One star is too high a rating. We have had only negative experiences - considering our options.

Extremely long wait to exchange a defective cable box. I literally waited over an hour to get a new cable box. For what I pay monthly for cable/internet I think they can hire more help.

Awesome interior. Great place to do all things SPECTRUM! (But) I went here for a cellphone upgrade. I got the run-around on three different occasions, bc their systems were down or the employee couldnt figure out their system. Or whatever you want to call it. Yet to mention being forced to switch to unlimited data for this 5G service that we dont even have yet in order to even proceed with the device I wanted. I was fed up. I called up customer service and they even said that this location was doing a great job with wasting my time too. So after three strikes your out, I went to another Spectrum location (that does phone upgrades) and went in and out first try lickety split. So thank you Spectrum Syracuse for the brilliant times we spent together. But Im def never going back there again. Not all spectrum locations can do these upgrades either. So def look or prepare yourself very well if you even can bc they do a great job of not letting you call the location too. I would say I appreciate the services given in a nut shell, but Spectrums network to workers knowledge of the network to Spectrums 5G forcefield is one huge Cluster. Oh yeah while on the phone with CS I was given a twenty dollar goodwill credit for everything dealt, but then that disappeared from my account with no reason of where it went. Good times

Great staff and great service

Horrible services NEVER answers the calls. Overpriced services and They refuse to help. Technicians are somewhat trashy and Some are so disrespectful that Id rather Get Technical help froma homeless person on the street. Spectrum has given .my family nothing but trouble and hardship. If I pay for services youd think youd get them right? Wrong GO SOMEWHERE ELSE FOR BUSINESSEdit: My Internet is now So slow cant even use Skype or the internet at all. If you pay for the highest internet speed Dont pay it to Spectrum they are SLOW and horrible

Brandon was great he got me a great vaule on triple platinum services great costumer service very efficient coming from a sales man hes the man for the job

Got in was a extremely long wait I was going to wait but I used the kiosk to pay the bill super convenient