This branch used to be great... Customer service has went downhill big time. Don’t bother trying to call after 1 PM.

I signed up for Geico online for my motorcycle insurance. I already use Geico for homeowners and auto. The way the website is set up you cant easily see any options to change your coverage. I filled out the info and paid the premium in full as requested. A few months into my coverage and I was involved in a hit and run. Geico refuses to cover any damage to myself or the bike. I have also not received any documents that even tell me what my coverage is despite calling on multiple occasions. I also cant view my coverage on the app.This is so frustrating. I will never use this company again!

Amazing! Kelsey was wonderful; she has a beautiful melodic voice. Forget progressive, allstate, and state farm.

Geico agents are the best always had good service from them

Waited on hold better than 20m several times in the last few days just to pay the bill!!Is there not an automated service? Number? You do not value your customers.and thank God Im not one guarentee my dad wont be for long

1 week amd still no claims adjustment on my disabled vehicle I had to leave after 3 hours on hold only to be hung up on after 2 hours on hold. UNACCEPTABLE UNACCEPTABLE!!!! NO CUSTOMER SERVICE! AND NO CAR CAUSE OF IT!!!

Impossible to contact. Dropped the ball on issuing a home owners policy after saying they would contact my mortgage company back in January. I just found out (18 days later) this never happened. As a result, closing on my home is delayed. This is unacceptable, and infuriating. Im moving to an independent broker. Does Geico have any employees left?

The staff is Great in this office. I suggest to call Geico directly unless you get to talk to a customer service representative employee here at this office. My experience talking to the Agent ... I plead the 5th.

Waited for a long period of time to try and pay bill outside in the cold when the office had many reps in office with doors locked. Have done this several times, one in which caused me to get a lapse in Insurance. Their customer service during this time is Not So good! Along with the price of insurance on the bill sent is NOT the same as the yearly statement.... Not sure why and how this is possible and so much more!

Horrible service, To expensive... I left them. They charge an arm and a leg. Im paying now for both my cars less then what I was paying for one car with them. Smh!

I was involved in a geico costomer backing into me they lied and I only was paid half after they left the scene and the driver was not on insurance altho I had witnesses. Overall I like geico and I will recommend them.

I had a very excellent experience with everyone local and national staff, Madeline, Natasha, and everyone else... with all due respect to others can’t remember names! Thank you guys 🙏

In past years I was very pleased with GEICO. This year I switched insurance companies because of poor service including increasing insurance rates, not answering the phone, and rude customer service reps. When I switched companies my agent sent a cancellation notice to GEICO. My umbrella policy was canceled and I received a refund. I continue receiving bills for my auto policy despite several phone calls and sending them documentation. I would not recommend GEICO.

Love my insurance company.

If i could i will give -5 start.

Had issues working directly with agents. Told different things than working directly with corporate or the website. Coverage is great though.

Great customer service ...

I have been trying to reach Geico all morning and no one answers their phone, it leaves you on hold for 30 minutes then hangs up. I regret buying my homeowners policy through them. My previous policy was with them and this never happened. Will not be renewing with Geico as it is impossible to get a human on the phone during normal business hours.

I meet with Lori about home owners insurance.She took the time to explain what everything was on The policy. Very easy to talk with.and she gave me ideas on saving more money. I recommend that you check out her insurance company.The staff is great. Thank you for your help.

Its a bad insurance.I am very sorry for my self to stay with Geico all this years.

Great service. Natasha helped me save $200 on a 6 month auto policy with better coverage. She was knowledgeable, efficient & very personable. I enjoyed my time with her. Its great they are open until 6 during several work days. I didnt have to take time off.

Staff is always very courteous and patient

Doors are closed, they will talk from a window!

Quick service. Great customer service even when understaffed. Very impressed!

I sure did save 15%. Same coverage 😃

Excellent customer services

They were fast and courteous.

Just switched back over to Geico and had the most amazing experience with Natasha Baker!! She took care of my hubby and I, answered all of our questions and did everything she could to give us the best rate possible. I definitely recommend asking for her when/if you go in! She is outstanding!

Only went to fill out some paperwork

I was not satisfied with my visit because I was the only customer they had with ten employees, but no one served me and they left me sitting for more than 45 minutes until I left without getting help

She was very great 👍 👌 👏

Great Service! Great Prices! One on One personal advice. Love this place for Insurance.

Great rates staff attentive!

Screwed place.giant problem body. Nice in the beginning but really hurting premiums after 1 accident. Not a good place to buy insurance.

Hit a guardrail and damaged the passenger side of my car they were extremely helpful and made the process stress free

I have had auto insurance for years through Geico. I have had a few claims, and have never had an issue with them covering the claim. I have also had to use the roadside service a few times, and it has always been quicker than AAA ever was at arriving to tow the cars. My children have been able to save a great deal of money when they went off our policy to get their own. I have had friends who have told me what their children pay for their own policy and I am floored. Family pricing is fantastic. Recently I switched my homeowners policy and was able to save 150.00 a year with better coverage than I had before.

So far so good. Always see manager and get quick service.

I cant say enough good about GEICO service

I was able to update my information

It’s so bad you had to wait for them for three hours

This not good insurance company because I paid$502 for 6 months but without any reason they increase my payment and make $664.10.No any tickets no any accident .but as soon as possible I will switch to other insurance .I

All around good

Terrible. I feel like the employees at this location give you the quote they personally feel you should get (within believable reason) as opposed to what you should actually get based on your information and parameters set forth by insurance standards and Geico as a company. This is literally the least professional company I have ever dealt with. It feels like a free for all when you walk in. Like spin the wheel and see what you get. Was quoted one price point three previous times and when it came time to pay was quoted an over two hundred dollar more one. Was told smugly by, Joshua Daggett, Agency Manager, that quotes expire after thirty days. Was not told this previously. Joshua smiled and basically shrugged his shoulders when asked why I wasnt told this before. Why I was quoted the same price three previous times and not this one...who knows? There was no explanation but, Quotes expire after thirty days. Geico feels almost predatory when it comes to how they treat their customers.

I love working with Lori and her staff. They are always great when I go in the office and if I call the receptionist recognizes my voice and knows my name. Theyve got a great staff that are fast and efficient. I love working with the local Geico office here in Syracuse!

What they wont tell you Is you will get forwarded directly to the national call line if your local office doesnt answer,Tjen under the guise of info verificatikn some trainee can re write your entire insurence policy within 90 days of setting up and making consistent payments.If you Can get ahold of your local office after they, cannot undo those changes that were made with little to no context of the said questions and you end up paying through the nose .Also GOD Forbid anyone physically come out to investigate any claims you put in or evidence submitted through 10 different people on the their team .I have been HANDLED since this policy started ...my local agent is great the national office yeah not so much!

Was a great experience. Something you cant always say when talking insurance.

Lori Myers was very nice with explaining everything i needed for my car if you need insurance policy please go think you so much Lori Myers

Does anybody know THAT THEY REFUSE TO INSURE A CAR THATS BEEN IN ANY TYPE OF ACCIDENT FOR A YEAR AFTERWARDS.Try calling Geico directly ......talk to FIVE (5) different people and NO ONE CAN GIVE YOU ANY TYPE OF ANSWER! !!!!!Call the ONLY local Agent for Geico. ...talk directly to the owner of the Agency. .....get promises that she will PERSONALLY look into it and call you back in the next few days.Waited a week. ....havent heard back. ...call her back and she has nothing but apologies to offer but at the same time gives you the unmistakable feeling that she doesnt have the Foggiest idea what youre even talking about. .( So much for the following up personally )....GEICO seems to have HORRIBLE Customer Service .

Always there for me

Great experience with Joshua and Jennifer helping me to set up a new policy. They made it very easy!

Very friendly office. They dont like to answer the phone.

Very patient and very professional. Had a great experience and thank you for welcome me

Agent was polite, professional and adressed my needs. Question was answered efficiently.

Worked with Josh. Very fast and easy. He answered all the questions and I left happy. Cheapest rate out of multiple insurances. Thank you!

A deer hit my car. Its a relatively expensive car with low mileage. They want to use junk parts to fix it. They should spend less money on advertising and more on taking care of claims. I wont be renewing my policy.

I switched my insurance to Geico after moving across the country for a job because I thought it would be easier to use a national company. I didnt realize how wrong I would be. Everything was handled just fine from their end until they stop receiving their money. I had some fraud on my debit card which required it be replaced. I attempted to contact and update all of my automated payors. GEICO was missed. My mistake I know. However I never received any late payment notices from them which in my mind is poor customer service.I only received a cancellation notice. I called to rectify the error and was told my late payments dictated my rates be increased. Im not sure if that is common practice but it certainly is a quick way to lose a customer. Despite my attempts to reason with the customer service representative I was informed nothing could be done. To add insult to injury I received in the mail from GEICO a past due remaining balance notice. How could they charge me for service they cancelled?? I still dont understand that. Maybe a last ditch effort to squeeze even more money out of me. Today less that one month after receiving the past due payment notice I have apparently been sent to a collection agency. I am utterly beside myself. What nerve?? The ironic thing is their name is the Government Employees insurance company. I am a government employee and have been for several years. No person in government employment has treated me in such a way. I urge anyone considering GEICO to look elsewhere.

Nice people to work with and the cheapest Insurance I could find

2 hours to add a vehicle to a policy. 2 hours. 45 minutes on hold 2 times and a half hour of back and forth. Geico needs to figure this out.

Excellent customer service.

Gieco is literally the worst. They over charge you. I got into a small accident less then $100 worth of damage and they told me it wouldn’t effect my monthly rate, the next month they charged me $30 extra and continued to do so. I was switching insurance company’s and i tried to figure out how to cancel it online and they don’t even have an option on that, I had to wait until the customer service office was open and do it then and then they decide to take the money out anyway and tell me that I won’t be getting the full amount of the money they took out. And I have to wait about two weeks to even get it back. They are theives! Don’t choose this insurance company it’s highway robbery!!!

Grest unautomated customer service!

Terrible company, had a policy with them for 10 plus years, no claims, no accidents, no tickets no late payments. Geico decided to change their definition of my vehicle as a non passenger vehicle and drop my coverage. After pleading my case, sending them pictures of both the registration (its a high top van) and the vehicle itself they still decided to drop my policy even though the state recognizes the vehicle as a passenger, the state registered it as a passenger vehicle and the manufacturer says its a passenger vehicle (even the title says passenger). 10 plus years with no claims and Geico taking my money.... never again will I ever recommend or use Geico services and or products again. CROOKS!!

So even after canceling my policy they still charged me anyway even though the agent I spoke to said I would not be charged,, this in effect caused hundreds of dollars in overdraft fees from my bank because Geico took money they werent supposed too.This is disgraceful and I regard it as outright theft.Geicos agent flat out lied in telling me I would not get charged.Shame on you, !!!!

Nicest people in business. Great service

Geico is the best insurance company I know of . Customer Service Impeccable.Had a rep.come out to my home by the name of Angelica Tickle and she was actually funny,happy to do her job and very efficient.I would recommend Geico to anyone who have Insurance needs...

Everyone is always so helpful and courteous. Just a heads up-the DO NOT accept cash!

Very helpful great people great service

Its great insurance customer service available 24 seven

Nice place .....wish I went with them long before

You were wonderful thank you so much

Good insurance good people

Pretty reasonable prices.

Terrible. raised their quote by $140 which is double with in 3 weeks. I was just waiting so I could change registration. Complete garbage. Dont go through Geico. O also they told me I had till midnight when I called back to get the double quote price?!?

The best price Insurance in syrause cant be beat.

Great rates friendly people

The best customer service I have ever received. Also the cheapest insurance I have ever received.

Didnt like how the rep was writing down my personal info including social security number on a small piece of paper, made me feel like my identity was going to be stolen. I stopped giving him info and cancelled my insurance I had here.

They gave me the answers I needed.

I emailed the manager and have called 3 times to compare what we currently have to Geico. The email was not answered and each time I have called I was told there was no one there to help me and no return phone call. I called the national 800 number with no better results. It looks like maybe we dodged a bullet.

Great rates,friendly service

Gave one quote online and when I called to purchase policy, the price nearly doubled

The best hands down

I called for road side assistance. Its been over 4 hours and I still havent received help.

Very friendly staff and very helpful

Good ppl

They dont respect the policyPlay I was change the price they make it highWhen you switch from other company to geico after 2 _3 months they give you high pricesThey never take care of the customers

This is the worst agency i have ever seen that lauren and josh the worst ever ever liars

Nice staff there

Good service

I hate Geico, they ripped me off 500$ when I first got there 5 year plan so I switched.

Not so much..... Last resort Insurance!

Very quick service

Professional, fast service

Beat ins company ever

Horrible customer service

Great company

Save 50 percent

Easy to work with, options

Disappointed

Fast and friendly