We had a wedding planned and rented a 9 van. We had no issues with pickup, of course, they wanted our money then. The problem was in the return the following day. I showed up at 11 and by 12 still hadnt been cleared by their inspection or even started the process. At least 5 people who came in behind me were served as quickly as possible, of course, more money is more important than already paid customers. I ended up leaving without finishing the return process and being told a receipt would be emailed to me when they finished; Still havent seen it 7 hours later.

The new manager at this store should not have his job, been parking in the RV spots for over 2 years. They moved the offices to the front reset the computers and now I had no access to my semi truck which I had to miss my load due to the fact that could not get in to the gates. The lady on overnight customer service she did everything in her power to help but the manager at this store did not respond did not answer his phone did not answer a text message and did not answer emails nor did he call me back. This man should not keep his job as Ive been in the transportation industry for 32 years and if youre in management you better answer your phone. Ill be looking for a new place to park my camper and my semi truck so they are going to lose my money.

The phone number that is on Google is incorrectBeen trying to call U-Haul for a tow hitch for 20 minutes now

I havent visited this U-Haul location, but i have rented moving trucks from many other locations. Ive never had an issue with U-Haul and couldnt imagine ever having one. Customer service has always been superb, trucks have always been clean with strong engines & transmissions, while prices have been very affordable and clear with no hidden fees. Thank you U-Haul, I had to leave a comment cause I saw the 1 star rating with no explanation and that is ridiculous, if you rate below 4 stars then you need to leave an explanation, not only is it unfair to the company, but also to the potential customers. Thanks for reading my comment and please leave explanations, especially with low ratings.

The customer service was awesome and the workers were extremely helpful. Thank you! U-haul Trailers for taking such good care of our needs. It was actually the first time Ive been there and was referred by a very special friend. Thank you Ryan for your recommendation

Ive been on hold for 35 minutes ... and counting!!! Terrible service

Short and simple, paid for a few more months.

Rude