Ive always had friendly service at this location. Theyre at a distribution hub, so its great to have the option to both pick up and drop off directly when in the area as an alternative to a UPS store. Youll have the peace of mind knowing that your package is going to be handled directly by UPS and will begin moving through the system ASAP.Tip: UPS will sometimes allow packages to be redirected here, but they do handle a lot of volume at this hub, so pickup can take a while longer than a store. Be prepared to wait 10 minutes.As far as COVID precautions are concerned, this location does require masks at the moment and theres a limited area inside to prevent people from congregating. One terminal is available for preparing shipments vs. the usual three.

My package was supposed to be delivered to my apartment but instead on the day of delivery, I was given an update, the apartment number is either missing or incorrect. Called customer service 3 times, confirmed 3 times that the apartment number and address was there and correct. Requested a same day pick up, and no one has called back since.I showed up in person and the employee at office was rude and gave me an attitude and didnt even bother trying to find my package.Dont deliver through UPS if you can, especially if youre going to be serviced by this center.Edit: According to customer service local dispatch not only failed to deliver to my apartment, but also neglected to fulfill the pick up request. Clearly the employees at this UPS are not doing their job.

Came in around 5 to get my package. They explained I had to come back at 8pm. So I did. Package wasnt there. I live in SJ. So it was very inconvenient. I needed my Package for a trip, so Ill be gone Monday. So I wont get it for my trip. A little frustrating driving back and fourth. Ill probably just have them send the package back. The lady felt really bad, but I know its not her fault. Thats what I get for ordering last minute.

Very friendly staff, FUN environment to work in. They believe in going the extra mile to help there employees learn how to do the job as safe and efficiently as possible. There an employer that isnt afraid to give a person a second chance. I work with amazing people within UPS and the TEAMSTERS Union. Extremely blessed and thankful for my job at UPS very happy there.

UPS drivers from this facility REGULARLY LIE claiming that they attempted delivery when they didnt (were home all day, sitting 10 feet away from the front-door so wed have heard a knock, and no paper-notice was left either). This has happened multiple times.

I come here to send packages back to Amazon. Very friendly staff, familiar faces over the years. Must be a great place to work. Counter person recognizes me now, I am the customer with poorly taped boxes and who always asks for a receipt.

This store says open from 9 to 5:30, but somehow closes for lunch.

Had a package with a pre printed shipping label to drop off. Entrance isnt immediately obvious, so you may have to ask staff where the customer drop off area is. Dropping off the package was fast and simple, the exchange took no more than 30 seconds.

Be informed temporary hours are Mon/Fri 12-30PM to 5-30PM, closed Saturday

The worst customer service ever. First driver reschedules delivery but leaves no delivery attempt slip. package is then held at site but not available for pick up till 5 days later. i was supposed to receive two calls from ups never received a single one. Package was scheduled for next day delivery it is now 5 days later and still no package.

Poor Costumer Service very Rude Guys!

I needed to pick up a package for the school I am working for. I called the given phone, and was told that I can pick it up with the authorization paper from the school ( it was not my name on the package). I brought the letter, but it was not enough. And now the school Principal who actually leave 50 miles away will drive there to pick up. We will try to avoid UPS delivery in the future.

The worse carrier in the US! Dont know why people keep sending stuff thru them, it might be cheaper for a reason!

I have been on with UPS for 9 hours and all I have is LIES LIES LIES. Guaranteed Friday night delivery and never happened. Guaranteed Saturday delivery and a call back to confirm (lie) no call. In addition the Sunnyvail office doesn’t deliver Saturday’s despite me being informed guaranteed Saturday delivery. Shipping COVID testing supplies to a nursing home to test all employees and residents and the response is “I understand”.They are a bunch of low low low lives without any morale compass.

I work here so yes it good!!!!

Very good and fast service. Well prepared for covid situation

I was in and out earlier in the month. It was a breeze! They were so nice and so helpful.

Far more helpful than call center staff or staff at The UPS Store.

Some times the people is not nice

The local Sunnyvale, CA South bay location must be a place to get temporary work before finding a real professional job. The supervisors and drivers there should be embarrassed with how they treat their customers. They obviously dont understand its customers who make their business. UPS is easily the most unprofessional and undependable global shipper in the US.

From 3 days my courier says its going to deliver before 9pm.......I am waiting for it whole day. Still i am waiting. The driver is ignoring my packet. Its very very important courier. I will not suggest UPS any more. 100 percent time waste and not a good service. Worrest service I never seen this type of time waste service

You can tell they dont care about their customers as they get worse with each passing year. Failed deliveries, falsified excuses, etc. How do you claim address doesnt exist when you deliveries include one recieved, one declined ( lie), and address doesnt exist. All from same shipper to same location, at same time.

Today your driver simply ignored my delivery instructions. I authorized release without my presence and he ignored and just rescheduled delivery to other day as nobody was present. I called UPS support, they acknowledged this problem but refused to do anything. Just proposed me to visit your office and when I told I cant as you close 5:30 and I work till 6:00 they told they cant help. Your driver or other employee ignored instructions and you cant do anything to help. I tell you what people in my team do if they make mistakes. They spend their personal time to correct and make customers happy. Not about UPS.

Though package was not addressed in my name by mistake, they verified my ID proof with address on the package and other credentials to validate and allowed me to pick up the package

Terrible UPS service. The UPS driver yesterday took a wrong package from my house, and today they refused to send it back. The manager Ken said, he did not care about the complaint, because it will return back to himself.Terrible UPS service ever ! And I lost my package.

The worst service

Very knowledgeable,helpful!

Tried to keep my package. Wouldn’t let me pick it up

It was a little disrespectful one of the associates got kind of mad because they had a research lot of paperwork that I brought in there of products that were delivered to my apartment complex that was not actually delivered to the complex but wasnt somebody elses name but Im the person that purchase all the products and the emails came directly to me so I think it was a problem with your associate he was very upset and he tried to talk to me like I was some type of junkyard dog raising his voice in front of his supervisor and the supervisor was okay to it because he was telling me that I should listen to it and tell him that he was wrong.. that was a very disrespectful customer service today

HR reps were very polite and kind and very very detailed in theyre interview and I loved that because I know whats required of me and makes it so much easier to do my job (God willing) .

Juan helped us today with shipping our items across the state and went above and beyond!Totally recommend this store and grateful Juan made our day when had no way to get items to our new home.Excellent customer serviceThank you again.Andre & Stephanie

Very poor and terrible expirence! First the delivery was delayed because the courier was lazy. I called the customer desk line and they verified that my address was correct and had no sense why it wasnt delivered. I request to pick up from the station because the customer service line said they are correcting an address which didnt need to be corrected in the first place.Next day I pick up the package from the station. Very poor customer service and the verification process needs work.Sad

They just left items outside without a knock or doorbell ring.

I had a product shipped from Amazon, which went via UPS, to my mailing address in San Jose - which is a FedEx store, since my billing address is a PO box. Well, FedEx refused to accept delivery. My $600 phone was in limbo. One call to UPS and the rerouted the package to this facility. When I went to pick it up, I was treated respectfully and professionally. A great staff. From my first call, to my pickup, UPS handled every detail smoothly. Thanks Guys.

Went a little after they opened at 9am. Service was excellent and they helped me fill out all the forms necessary for international shipment. They were also nice enough to provide a padded pack for shipment. Can understand they get busy so service may vary depending on traffic.

Easy to get to, staff is courteous and helpful and they are currently set up for contact-free drop off. UPS people are on my heros list right now.

Amazon return used this center to pick up my return package, but the driver never showed up and lied to me that they tried attempts and left tags. This failure happened 4 times and now they lied they already did the pickup on website.

I wish UPS goes out of business. The worst customer service ever. UPS supposed to deliver the package but their lazy courier forgot the package at the center and now i have to till monday. How long does it take for a parcel that is scanned in sunnyvale, california to deliver in sunnyvale, california. The parcel was scanned at 7:48 AM and they forgot to deliver the parcel.

UPS as an organization is disorganized. I am often given different answers for the same question.Not recommended.

Melisa is awesome at this location 💐She called us when the ups wasn’t able to locate the address and helped us with the packageAlso I would thank her personally for her service and making our day feel good 💕

Staff is quite helpful here. People are polite. While the location seems to be a bit isolated, this place is an enormous UPS distribution hub.You can also pick up packages from this place if you have missed an attempted delivery. Come earlier in the morning though, since sometimes it can get a bit crowded.

9am Friday, more than 20 people line up for package pickup, single staff handling it one by one... it takes forever to pick up the package.

Really efficient and friendly service!

Horrible customer service experience! Refused packageless Amazon return. I was able to drop same packageless Amazon return two months ago here. Now they refused without clear reason! Offer no help at all!

Very friendly and excellent service considering we are in the middle of the COVID -19 pandemic. Plenty of parking. Easy to ship from this location.

There was an older woman in line in front of me who was clearly on the phone with a scammer. The UPS employee who was working with her picked up on this and kindly explained to her that she was about to be scammed by sending what I presumed to be valuable possessions. It was really nice to see the employee go out of her way to prevent this elderly person from being taken advantage of. Thank you!

This UPS location attempts to send back my four packages to sender twice event after I called UPS customer service to request hold for pickup. Sender never requested to ship back to them but this location told me I have to call sender.

Has literally never delivered a package on time. Had multiple overnight packages be delayed days before delivery.

It took up so much time for me to get to my stuff as the given “no response from the receiver” reason.I was so mad as knowing the stuff that I had desperately waited for now didn’t come as expected just because no one’s home as though I was being home yet sleeping at the time the driver came.Nonetheless, it is just a common sense for the driver, or the person in charge of delivering my item, to at least call, or leave me the message upon their arrival.

Worst delivery system ever.They did not deliver Package on guaranteed delivery date we waited whole day for package to arrive..We decided to go and pickup the package.Please carry proof showing that same address as delivery address with your name..utility bill will suffice

Horrible customer service. I was at home awaiting a package that is a gift for a servicemen being deployed and time sensitive. They made no attempt to deliver, said I refused delivery and schedules the package to be returned and nobody has an explanation for my package whereabouts. I would not be surprised if the package wasnt stolen by the driver. I called to have the matter escalated I got absolutely no where productive. Never use this service!

Overall friendly staff, customer service center is straight in through the gates. Be careful when entering the parking lot as all the trucks are leaving, the entrance is a little narrow and they tend to be making left turns when youre going to try to drive straight in

Dependable, even in this craziness.

Poor customer service. “Attempted to deliver a package, but address was incorrect “Really? Never had that problem before. Went to pick up my package from the store itself. Wrote my name, address and tracking number on a piece of paper, so they could find my package. Luckily they did. They also asked for my id. But that wasn’t enough, they also wanted my proof of address. What? After I gave them my Id, tracking number, and confirmed all the information?! What a joke!

Contacted me regarding my concerns and provided me with good customer service.

UPS couldnt deliver two of my packages and returned back to sender. The status says they tried to contact us but they never did.I called the customer care multiple times, and they said I would get a call every time but it never happened.All other packages, for example, from FedEx shipped perfectly fine.It is so frustrating.

Good place to go if you need to drop off a package like I did today. When I walked in the door today, there was a UPS worker that was standing at the counter where you drop off your package. I handed him my package and he asked me if I wanted a receipt which I did and he scanned my label on the box, handed me the receipt and off I went! In the past I have had to wait to send off a package but it appears that things have changed and UPS have made customer service a priority!

Today I went to this place picking up my package. A very rude man who worked at the front desk yelling at me because I did not write down my name and the tracking number on a piece of paper while I tried to show him the UPS official notice on my phone.First, if someone got in my tracking number, can someone pick up my package by writing down the name and tracking number?Second, there’s a tracking number on my phone with the notification, why can I show you the UPS official number? Why can you scan in your little device and look for the item?Third, you were in the customer service center, when I was standing in line to wait for you talking to a cute girl about lady Gaga, clearly the girl wasn’t interested in you. Why did you pour your negative emotion to me? You were not doing your work, and wasted customers’ time!I read some of the reviews complaining about this person repetitively. Why would the UPS hire such unprofessional, impolite, mean and rude person working for the customer service to destroy UPS reputation?

Had problem getting my stuff deliver from this location most of the time. Best of all the reason for the service failure is to prevent your package from being damage (🙄). I don’t have any problem when ups deliver from other location. This show that this warehouse is not efficient and organized.

This place is not customer friendly thats first, and yes the employees can be a little rude but you would be to if you had to deal with customers all day that are miffed and the customers that are there are not there having fun, and the employees are upset because a driver came back with another box unable to be delivered, so in turn another customer that will have to come down and clame. The place is over managed and under staffed, so its not that the employees are rude they just already have to much on their work plate to here the customer that actually is the boss and shareholders. And there are a few really good employees who do try to go the extra step and genuinely are concerned for the customer. You just have to be patient or they will lose your package. Plus UPS will be 90% automated soon that there must likely will be no one to talk to when you have an issue,

Well, I may as well throw my name in the bucket!A free warranty repair shipment somehow turned into $930 and their customer service has turned into an international game of ‘pass the buck’. Really feeling for the UPS reps who are probably underpaid and forced to feed customers scripted lies.Understand that the UPS next day ‘guarantee’ that you pay a premium for has some fine print. In my case, “There was a technical problem”, or “We didn’t have enough staff” completely voids the ‘next day’ delivery.Please.. please. Trust the bad reviews. Go with Fedex. I don’t have a lot of experience, but so far they haven’t let me down.Yes, YOU. Not UPS! You’ve been warned.

The worst service ever! They are cheating and never care about customers. I am waiting at home for the 2 packages but they never came. Instead they said incorrect address. I called the service center and the service center said the address is correct and they will ask the Sunnyvale facility to call me in 1 hour. The story is that they never called me and changed the package status to: hold for pick up as requested. Damn it! What a lier.

It is called customer center but staffs here are really rude! Even though I understand that there are tons of packages going in and out everyday but it is not an excuse for such attitude.

Im pretty sure their drivers dont even read townhouse or apartment numbers on envelopes or packages as I frequently receive other peoples UPS packages and last night they delivered my $6,000 I was waiting for to some stranger on the other side of the complex, just leaving it on his front step. When I reached out to customer service they smugly told me they would replace the value of the check - about 25¢ because thats the value of the paper and envelope. I do whatever I can to avoid UPS.

The worse ever service I was experiencing. The driver skipped your location with out dropping the package. Cant get ANY human customer service. Hours on the phone with automated message. BAD-BAD-BAD - NEVER to use you again!!!!

Repeatedly showing In Transit: Destination scan for the past 3 days since its Arrival scan. Its UPS 3 Day Select from Costco. Called the direct support and that guys has no clue other than whats posted on UPS tracking website. Looks like whoever is responsible on their Logistics and Planned Delivery at Sunnyvale is not taking any proper work to make sure that customer gets the package on time (repeatedly changing without any reason). Your UPS website should report on WHY its not delivered? Learn and how to improve your tracking and logistics process to help customers.

Edit: ok I’ll remove it and add 5 star

This is not a UPS store, they will not pack your Amazon returns for you. Overall pretty unfriendly staff.

I have to shipped back a package for a third party seller on Amazon, I went to this UPS Customer Center at Sunnyvale, Jill helped me with this, she made the whole process nice and smooth, she has a great customer service attitude!

I thank they took my package, they told me it was in Sacramento, online said it was at there hub center?. They get a negative star

The staff here is very polite, helpful and efficient. I think the rating is low because most satisfied experience will not be post.I have an item shipped as 2nd day delivery, however the pickup was late so it was scheduled deliver after I went on a trip. I called the 800 number and changed it to customer pickup and got it on time before my flight!

I was told that I will get a call and will be able to pickup my package the same day, but no response from them.

Well I work for UPS, but friendly staff and great place to work!

My son has been anxiously waiting for his swim suit days after expected arrival date. Got an email saying nobody accepted the package but we ALWAYS have someone home! So I inquired through their website and UPS says its at this Customer Center so I drove down but they told me its not addressed to me so they cant release it to me. Met another parent there haVing the same problem and we found out the recipient is actually their coach but we bother entered our contact info when we places the order! What a waste of time and money!

Why cant I get a customer person on the line if I have a question besides the 4 options in their phone system? They say they will connect but finally just end the call.

I am happy with their customer service.

If you live in an apartment complex or any type of structure that wont give them access to your front door (for security measures, like an access code or gate) they wont under any circumstances deliver to you. They wont call when theyre nearby so you can come down, they wont drop it off at your office in your building. They just wont deliver it if they cant literally touch your front door with their hands. They cant come up with any alternative.

Contrary to most I had a pretty pleasant experience. It was early, no line, quick pick up with a smile and borrowed their dolly with no issues

This center is one of the center needs 100% improvement on on time delivery and facilitate on-time pickup - from my personal experience the delivery folks never deliver on time and the local pickup always been an big pain .. I give feed back on multiple times and looks like never been any improvement .. infact in my experience, there had multiple situations the delivery folks were giving in-appropriate delivery status too ..

Claimed to have attempted a delivery but I was hope all day waiting for this package and it was never delivered. Was on the phone with them the next day and I was promised it would be delivered that night and I would receive a call when the driver got to my place. I received no call and the package wasnt delivered. I then called again the next day because they claimed to have delivered my package when they did not. Was again promised a phone call and received nothing. No call and no package. Actual garbage.

Officially the worst delivery center I have ever had the pleasure of being serviced by; it would be a great day if my package ever get delivered correctly or on time. USPS does a better job than this delivery center in the area.

I confirm all 1 stars reviews, its a shame I cant give them 0 stars. Customer service probably some automated program that is very polite and promises, promises, promises.. First few times I indeed hoped that it might help and they would deliver, call, etc... All those are complete lie. And be prepare that if you have delivery that needs your signature, you would get email saying that they delivered, but you were not at home, even if you were. They just assume that you are not at home and never bother to deliver a package in this case . Absolutely useless and horrible service. Unfortunately I cant prevent sending me packages by UPS, but never would use their service myself.

Our favorite shipping stop. Or drop off point. People are nice day in and out, everyone smiles...what is not to like?

2 packages from different parts of US have been stuck in Sunnyvale for more than 2 days. They claim that over 85,000 packages are stranded there; more than 10x the norm. It seems like they should be able to forecast; right? It not like this is the 1st Christmas season ever.... Beware in case you plan to ship with UPS.

Went there the first week of December so it was significantly crowded. Took almost an hour to pick up a package. All of that is understandable but there were literally no instructions on which line to get in. Apparently you need to see the cashier before you head over to the pick up area with your tracking code. Wasted a good 15 mins waiting to be told to get in a line that was running all the way out the front door and into the parking lot.

For packages that require a signature, you can pretty much forget about a good experience. UPS usually only tries to deliver during the day while Im at work and their office isnt available for pickup on the weekend. They close relatively early in the evening so I cant pick up the package at their Customer Care center either. Usually 2 in 3 of my packages get sent back to the shipper and I have to arrange for them to resend the package.I avoid UPS as much as I possibly can and when I cant I know Im in for a terrible experience.

You dont deserve any star. Very much disappointed with your service😡👿🤬 Giving false reports of delivery, SUPER DELAY FOR DAYS and VERY POOR customer service. These incidents happened many times already. You are destroying the online shopping. I hope your management will do something about it.

I dont like to rant but my experience here was pretty negative.This lady was chewing gum in my face while incorrrectly dismissing my claim that my package was available for pickup. I had spoken to a representative and confirmed that before driving 15 miles. On checking once again she found it, but continued to radiate this air of arrogance onto me. She would have sent me back 15 miles in traffic because of her inability to read my tracking number correctly. Please be better.

I have had excellent customer service at this location. Its great for pre paid drop offs or for shipping. Plenty of parking.

Poor Service, the UPS Driver broke our front screen door while making a delivery last Thursday, 11/9/17, I reported it the next day, its now a week later and after numerous calls to the toll free number with assurances that I will get a call back in an hour, then by the end of the day, still no call back. There is a complete disconnect between the customer service representatives you speak to on the phone, who try hard to provide excellent service, however their hands are tied because all they can do is send a message to the local office and request someone at that location call the customer back to address the issue. Based on both my work and personal negative experiences, I would never elect to use UPS I had a very similar experience at work with an overcharge for shipping an instrument that took over 6 months to resolve. The bottom line is - UPS does not care about their customers.

Delivery man decided to deliver as soon as my apartments front office was closed. My package was perishable food and I had to call customer service and reserve the package for pickup the following day.What I dont understand is how can a driver who delivers throughout the area be so inept as to attempt to deliver a package to an apartment complex which he knows is already closed. Its pathetic, unprofessional and unacceptable, not to mention the higher degree that the food Im getting delivered will be rotten by the time it gets to me. So thanks a bunch UPS, Im gonna head there tomorrow at 9AM to attempt to sort this BS out. As if I have nothing better to do🖕

Day 1: took day off from work. Waited all day. Sender was notified driver attempted delivery but I was home ALL DAY. No one knocked or rang bell. Rescheduled for next day.Day 2: took day 2 off from work. At 2:00 pm sender notified of some sudden emergency (weather fine, what the hell??) so no delivery. Rescheduled for Day 3.Still waiting!!

Worst service ever. Package is now 4 day delayed and still not delivered. They say package will be delivered between 3:15-7:15PM and the first attempt was at 2:26PM. This is just unbelievable. So many complaints and no one is doing anything. A supervisor was supposed to call me and guess what, no phone call was made. Unbelievable rude. Isnt there a way to make a former complaint ? Maybe something can be done. This is still in the middle of Silicon Valley or ... not ?

I arrived just after lunch with one sleeping preschooler and a wild 3 year old. I came in carrying my sleeping child and holding my package to drop off. The staff was super friendly, quickly checked my id and then brought my package right to the door so I could put my sleeping kid back in the van. So one package drop off, one pick up and the kiddo slept through the whole thing. Thanks UPS!-1 star since I only had to come for the pick up since a whole day delivery is too large to wait all day for. 1- 2 hour delivery windows would be a huge improvement.

Ive called 3 times to get my package delivered and today (Saturday) it says it will be not be delivered till Monday. Its been delayed 5 times now. Each day it says its on a truck and at the end of the day it says it didnt make it on the truck.Whats going on? This place is literally 5 minutes away.

UPS should train the drivers how to read address number. One of the most important aspect for delivery companies is make sure drop off addressAnd building number matches!!!There is no reason to send package if the package is been delivery to the wrong address, and that repeatedly!!!!

2nd day air service. Package was shipped on a Monday, and the rest of the team managed to rush it all the way from CT to Sunnyvale, CA in two days, only to let it sit for another 2 days at this hub. Now its Friday, and these lazy people wouldnt do weekend delivery. Its not the only time I have terrible experience with this hub. It seems they are never on time, just sitting on their hands and wait until its late. DO NOT USE UPS, THEY ARE JUST UTTERLY TERRIBLE AND USELESS.

Easy process to pick up my package.

-5 .. firstly they were 5 days late to pick the package from pickup location then there is address and contact details on it. but they couldnt find my place, still they dint try to call me. they had option to put it in residential service room but still they even dint contact them also. n then they are saying it will come by tomorrow. i mean what the hell they were doing with my package.

There are good reasons why this place gets 1.5 stars in average on Yelp.The place is called customer center but it fails miserable at customer service.There is one person (mid-aged latino male) that seems to make giving a hard time to his customers his favorite past time. He doesnt greet customers, shows no courtesy whatsoever, and does things as if customers are a nuisance to him. Bad attitude all around...After hours pick up staff is also marginal in terms of courtesy.FedEx is 10 times better in terms of customer service and extended hour pickup. I wonder how UPS is going to survive as a company and when they are going to go bust...