I bought a CRV a few months ago and Samantha helped me out. I was very pregnant at the time and she understood all my needs being a Mom herself. She was able to get me the crib in the color I wanted ( I was being so picky thank u for working with me!) and I couldnt be happier! The whole process was not a unreasonable amount of time either everybody at the dealership was extremely helpful and accommodating. I even brought my puppy and everyone was so sweet to her and gave her water. I will definitely be back to this dealership!
I have been a sales exec in the valley for 27 years and at this age you know what a good salesman is and you definitely know what good service is.I recently purchased a loaded Accord and a 2021 EX Civic for my daughter. The transaction was as smooth as it gets. Not only was the buying process smooth and fair, but the after-sale service was fantastic! Marvin Perez took all the time my daughter needed to get feeling completely confident with all the tech and functions with the car. He did not have to go 110%, but he did. I am a Larry Hopkins buyer for life and will put their buying process up against any Tesla or Mercedes Benz, etc, in the valley.Thanks again Marvin, and keep doing it your way because it is the right way!
Marvin Perez is the man! He was patient and understanding through the whole car buying process! I would definitely recommend asking for Marvin if your looking to buy a car from this dealership. Appreciate all the help! Loving my new car!
I had a wonderful experience buying my car at Larry Hopkins Honda. Marvin was super kind and helpful in getting me a good price. He sent over tons of car options in order to cater my car needs. The car buying process was smooth and not tedious like I imagined it would be.
I had a great experience buying my car from Larry Hopkins Honda. Juan was very kind and helpful in getting me a good price out of the door. I spoke to other dealers across the Bay Are and Juan was the nicest and most professional.
Excellent customer service from Juan Lepe! He answered all my questions and provided very detailed information about the Civic I was purchasing. Very knowledgeable and respectful and I didn’t feel pressured as I have at other dealers. I highly recommend this dealer!
The services at Larry Hopkins are amazing! The people here are patient and friendly. Mohammad helped me get the first car in my life. He’s very knowledgeable about the car, and patiently helped me with my questions and requests. Would highly recommend coming here!
My girlfriend and are browsing for a new car. Marvin Perez at L.H Honda was friendly and helpful. He answered all our questions with no hesitation and even asked us questions we hadn’t thought about when purchasing a new vehicle. He also speaks Spanish:) be sure to ask for him if you stop by!
Marvin is a really responsible salesman, before and after, he introduce me the car very clear, detailed. And his after sale service was awesome. Best service ever.
My wife and I had a great experience buying a new 2021 Honda Odyssey. Marvin was particularly helpful as a salesman during the process, not pushy and very kind. One thing that stood out about Larry Hopkins was that they did not upcharge the MSRP even among the chip shortage. Would recommend this dealership (and Marvin) to buy cars from.
This review is for MARVIN PEREZ such an incredible guy! Answered all our questions! Made us feel 100000% Comfortable driving our new 2021 accord sport home!
A very helpful car dealer and explains all details as required… quick fast and helpful… My salesman was Marvin and he is very helpful
I had a great experience last Tuesday at Larry Hopkins Honda in Sunnyvale. I would to thank Marvin O P De Anda for helping me out in trading my car and purchasing a Honda HR-V. Kudos to Mr. De Anda for taking the time and answering my questions regarding the best deal for me. He was very friendly and courteous. He helped me get a good deal on my trade-in and purchasing my used Honda HR-V. I would definitely recommend Marvin to my friends and family.
Been looking into buying a car for my daughter. Juan has been very helpful in answering any questions we’ve had.
Buying a car is not piece of cake when you have just arrived in the US from another country. Fortunately, Juan Lepe (who also speaks Spanish like me) helped me solve any difficulties in buying a car.He cares about keeping clients informed and proposes realistic alternatives according to needs or budget. He is very friendly and helpful, always ready to help with whatever the client needs.He along with the rest of the team make you leave satisfied with the purchase / service you acquire.
I worked with Marvin over at Larry Hopkins and he was down to earth and charasmatic. You could tell he really wanted me to find the right fit in terms of my experience at this location as well as finding me my beautiful Honda Accord.This guy is the guy.
Marvin was extremely helpful and got me my car at a great price. I recommend anyone to just ask for Marvin and he will get the ball rolling
What a waste of time to go there to sell your car. Taher was it who appraised my car and came up with bunch of excuses to reduce the value of your car like which state it was driven, how many recalls, dings and paints, etc while Toyota right next block took my car for ride and offered $1500 more and had no excuses. Definitely would skip this place
Mohammed was extremely helpful in providing details of the car I was interested in, and walked me through the buying process very satisfactorily. Appreciate the effort!
My experience with Honda was very pleasant I came in not knowing what i wanted Samantha helped me find the right car that suits me which was a CRV, I would definitely recommend purchasing a car from here.
Marvin was not your usual pushy dealer. He helped speed up the process when I was comfortable with it.
I came to get my car’s normal maintenance service at Larry Hopkins Honda.Alicia helped me get checked in fairly quickly. She didn’t try to sell me on additional services packages which I very much appreciated just the service I needed for my Honda.She provided excellent service very friendly and professional. I will definitely be coming back to Larry Hopkins Honda in Sunnyvale for all my future service maintenance needs.
Stopped in on a Sunday to buy a car in a pinch, and Mohammed was awesome to help us buy a CRV. Thanks so much for making the process smooth!
She(Samantha Marron) was very humble and very generous and supportive with lots of information, nice working with her.
Had a great experience here. Due to the chip shortage, there was really low inventory of cars on the market. However, Mohammad Iqbal helped me find the right car that I was looking for. Mohammad was really friendly, helpful and transparent throughout the entire process. I strongly recommend him to anyone who looks for a hassle-free, transparent buying experience.
Marvin was very helpful and paid attention to our needs. Enthusiastic and energetic. Enjoyed oue experience.
I bought car from there Marvin Pérez he give me good service am very appreciate
First things first…MARVIN PEREZ was amazing…Very patient and friendly.il remember this forever..i got out of larry hopkins with my first car in my life….Having comfortable and safe driving in my 2022 Honda INSIGHT HYBRID…the best dealership in bay area… i have been to other places but i wasn’t satisfied the other places gave me the same prices as larry hopkins.
My last car was totalled recently, and I was dreading buying a new car. Im so glad this was my first stop. Felix was personable, knowledgeable and efficient. I didnt end up purchasing a Honda vehicle, but if I had, he absolutely would have gotten my business. Thanks for the test drive, Felix!
The best option to buy a car is Marvin, Great service, We love our Honda, thanks!
All the staff at Larry Hopkins are really friendly. Especially Mohammad Iqbal was awesome! He recommended me vehicle-based on my requirements and also gave me the opportunity to take multiple test drives of different vehicles. He was available to answer all the queries any time of the day through text messages. I really appreciate his time and knowledge. Even after the deal got finalized he walked me through all the features of my car. They really earned my next business.
Juan Lepe give us a great service! Very professional and kind ! Thank you very much !
I want to give a big thanks to Felix. If anyone is buying or looking to buy a car I would recommend Larry Hopkins Honda. They have the best customer service experience. Felix and his Co-workers were a blessing in disguise.
Very bad service. I have been told that I need the wrong part for my car and then when I came to return it they charged a 20% restocking feeWhen I said that no one told me there is a fee they said it was on the receipt that you read only after you already paid. also, they never answer their phone. I will highly recommend to avoid this place
Definitely recommend getting a car from this dealership !! Everyone was so nice and committed to getting everyone’s best help they did. Thank you especially to Ray, Jay, and Jesse for helping with my brand new car 😁❤️ If you need a new car definitely would ask for Ray, Jesse, or Jay ! Thank you again ‼️
Friendly, fast service. Felix was awesome with good follow-up and communication.
Came here because my Honda Accord had a recall. Made an appointment, and was told it would only take about 2 hours at the front desk. When I came unfortunately they did not have the part. Paul Gaudette helped me out and made me feel so much better about the situation. He set up a rental car for me (a civic which was super nice) and proceeded with the paper work. He was super friendly, informative and nice overall. Would recommend him to anyone coming in for help. Plus he’s a Raiders fan !Thank you so much Paul !
I had a great experience at Larry Hopkins. The salesperson, Sam Samaha, was extremely helpful and patient. He answered all of my questions related to car, financing and in general. He was courteous when I said I needed more time to decide and he didnt push me to purchase a car. I got a great deal from him and would recommend him for any future purchase.The whole process of purchasing a car hardly took 2 hours. Everyone was courteous and ready to help. Thanks for the great experience.
Very bad experience, car was sitting in their lot for 1.5 hours when they said service is going to take 2 hours. Ended up taking my car elsewhere for service! Don’t waste your time with them.
Richard Schwartz was my service advisor when I brought my HRV to be serviced. I got checked in immediately and waited for my car in the lounge. My car was ready within the expected time. I appreciate the efficiency and great service from Larry Hopkins. A+++++ DEALERSHIP. This is my 3rd vehicle purchased from Larry Hopkins.I was also at the Service dept earlier this week to replace my wiper blades. I had a coupon for them as well. While I was placing my order a technician asked if I would be needing them installed. I answered yes that would be great. The cashier handed the inserts to Billy and he quickly replaced my blades before I finished paying for them. BILLY went above and beyomd. I was in and out in less than 10 mins. FABULOUS. A++++++++I dont live in Sunnyvale anymore but I choose to bring my vehicle to this dealership. The entire team is great to work with. Im a happy customer 😊
Poor service center, I went twice in the last 8 months. Never coming back. Whatever time-duration they say it will take for routine maintenance appointments, multiply it by 2 or 3X. Car will end up sitting there for several hours until you ask what the status is. I made the mistake of giving them a second chance but it was the same experience. I also just realized, re-reading the report when I got home, I signed up for Minder-B service but it says Minder-A was done instead, and a footnote says the tire rotation was postponed but the service coordinator Alicia said nothing about any of this postponement when I checked out. GO ELSEWHERE, there are better places elsewhere !!!
Had a great experience. Very friendly staff. I specifically would like to mention Jay Jazayeri (Doctor) who was really very friendly, charming and someone like who is always ready to help. Hoping for a better future relation with LHH.
Paul Gaudette is the best service advisor I have ever met among all the dealerships and mechanic shops I have ever been to. He is professional, responsible, friendly, knowledgeable and always return customers phone calls in a timely manner.
Brian Robles the service cashier was very kind, knowledgeable easy to work with l. Gave excellent service to me.
Had a great experience buying and trading in my old car. Mohammad Iqbal from the sales team was very kind, soft spoken and helped me in all cases through out the transaction.
Just went in for a test drive. The car didnt work out, but Sam was very helpful and no pressure. I dread going to dealerships because of past experiences with high pressure salesmen, but I would definitely come back here.
My cars battery died completely, and I cannot jump start it. I called their service dept. Even though Im still in 3-yr warranty and I live 10 mins drive from their store, they refuse to come over and take a look. I ended up getting the replacement through a third-party auto repair shop.Just like what other people say, you only want to deal with the dealerships once when you buy the car. After that dont bother.
This place tried to scam me.I went here to check my car after a long drive up state, they told me I needed:1. Brake fluid exchange ($150)2. Battery replacement (unsure)3. Filter exchange ($180)4. Axle replacement (unsure, but probably $600)I didnt trust them, so I went to another shop, Anderson Honda.They told me I needed:1. Axle replacement.Everything else looked great.Dont go here.
Leased a car with the help with Felix Ong; got a great new civic hatchback at a wonderful deal, even in this tough market. Cant recommend enough.
It was really pleasant experience buying my first car from Larry Hopkins Honda - Honda Civic EXT 4-door Sedan. Spoke to Mauricio Arce which I found was really helpful and patient with me. I really appreciated being treated with utmost attention needed. I wanted Honda Civic and was not sure about the variant and wanted to be in budget. Mauricio showed me all the car variants twice and thrice with big smile and I got the best price compared to other Honda dealership. They understand the needs of their customer very well.Thanks Larry Hopkins Honda again.
Great costumer service, thanks Marvin Pérez
Had an easy purchase from Larry Hopkins Honda in Sunnyvale thanks to Marvin it all went smoth
I cam by Marvin and did a amazing job
Great experience at Hopkins. Fair and honest dealings. They followed through on all commitments. Felix Ong is a true professional.
They were not transparent and lied and misled us about the process. We spent 5 hours there trying to purchase a car (and there was only 1 other customer) but the finance manager was incredibly slow. They finally finished the papers 30 minutes after the dealership was closed. Very disrespectful of our time. The employees and finance managers were also super rude. The blonde women belittled and yelled at me and my mom. This the worst dealership Ive ever seen and I suggest you dont waste your time here and go to a better dealership where you will be out in 1-2 hours, not 5. The employees lied to us about the process multiple times, we were told that we could and could not take the car home home after doing a purchase contract, and at 8:30 PM after ALL of the papers were signed they asked for the downpayment. They did not mention this would be required ONCE in the 5 hour period. I believe they were trying to get rid of the car. We were not treated well by the employees of this dealership at all and this was the worst experience of my life. ALSO, almost none of these employees wore masks and when we interacted and talked to them, their masks were off, and people continuously kept coming in and out of the building without masks on.
Ask for Sam Samaha, he is great !! We went in looking for an odyssey and ended up buying a Pilot as it suited our needs better. Sam was very responsive via email from the day i first contacted the dealership. He provided me with detailed discounted pricing with out of the door breakdown via email for various vehicles on his lot. Always being patient and listening to our needs. Most other dealers had refused to give me a out the door pricing via email, unless i visited their dealership which made no sense to me, esp. during COVID. During the purchase paper work as well both Sam and Jesse (Finance Manager) did not pressurize me to buy any extras and were respectful of my choices. I was in and out in record time and extremely pleased with the overall experience. Will highly recommend this dealership for their responsiveness, competitive pricing and no pressure environment. Cheers !!
I recently purchased my first car less than a month ago after months of research. Im so glad I came across Felix at Larry Hopkins when looking for a certified pre-owned Honda Civic EX within my budget. He was well versed in the Honda car features (as expected), kind, and flexible. He spoke a lot about his role in earning the trust of the customer and I can truly say his actions aligned with his words.Although I drove over a hour in traffic from Richmond to visit their dealership, it was more than worth it. Im so happy with my car and experience. I definitely would recommend making an appointment with Felix when visiting this dealership.
Excellent service experience here for our 2021 honda cr-v ex-l hybrid with service advisor adrian. they provided the best price on labor compared to all other dealers within a 15 mile radius of sunnyvale. when the service took longer than expected, they gave me a loaner car and took 15% off the already low labor pricing. their location (right on el camino in the heart of sunnyvale) is a big plus as well - close to major employers in case you need to get to work after dropping your car off.
This place is amazing - NOT your typical corporate-owned car dealership. Folks here actually care about you and are kind as well as knowledgable. In particular, Dr. J and Felix are fantastic. They helped my dad and I find a used Honda CR-V and it couldnt have been a more seamless process thanks to them. I highly recommend asking for Dr. J and Felix if you plan on coming.
I like these guys because theyre honest with me and lay out the options. My cars last to around 300,000 miles, and I stick to one place so theyre accountable for what they do, and I make it this place.
Sam Samaha, is a sales person at Larry Hopkins Sunnyvale, he is so helpful and friendly throughout the entire car buying process and I am impressed by the way he deals with customers and he is excellent at it. Sam is the one who gives the realistic price quote for the worth of the car. The price quote from Sam would make you purchase the car through him after comparing it with other showrooms. Finally, I would strongly recommend Sam if you are planning to purchase any Honda vehicle at Sunnyvale Larry Hopkins Honda showroom. The finance section, especially Nasser also, is very helpful in providing the accurate information and best available options and interest rates to make your car purchase easier.Thank You.Raja
Mohammad Iqbal and jesse brenner-wiehe were absolutely amazing! I am a first time buyer and a college student who knows nothing about buying a car let alone a brand new one yet they made the process extremely smooth and enjoyable! They answered my questions thoroughly and when it came time for delivery Mohammad explained all the details of my lovely 2021 civic hatchback! I will definitely be coming back !
This is a bit late as I got my car at Larry Hopkins Honda about 2 months ago, but Dr. J and Felix were AMAZING and Im so happy with my 2020 HR-V! They patiently spent the day with me ensuring I got exactly the car I wanted. Dr. J even drove it from Milpitas to Sunnyvale for me himself while I waited at the dealership. I cant rave about these two enough. Such stellar service. Youve made a lifelong customer in me!-Michelle
Came to this Honda since a 2018 used Honda clarity hybrid plugin was posted on their website so my husband headed down to check it out. We got to work with Joshua gamurot who was super knowledgeable and friendly, not pushy at all and actually listed to what we were saying. We were doing a trade in since we needed a more eco friendly car with my commute. The process was very smooth and we got exactly what we wanted because Joshua was so thorough and clear. He never feed us any false information and would ask someone if he didnt know the answer. Even after our purchase he educated us on the extra functions of this new plug in hybrid that my husband and I were unaware of. So glad we got to meet Joshua he was amazing and made the experience so great!
Purchased my honda accord here. Mohammad Iqbal is very friendly and gave me a fair price
Felix gave us great assistance!!!
Great customer service. From sales department to service. Elmer Javier made the buying process so easy and simple. We were in and out in 1 hour when we purchased our newest car, 2020 Honda Civic Sport! The car is fabulous.
My experience at Larry Hopkins Honda was awesome! So I bought a car recently from Khoshal Sherzad the Internet Sales Manager. To give you perspective, I shopped around and tried negotiating at my local Honda dealership on the Central Coast. The other dealership demanded I buy the extended warranty and Gap insurance, otherwise there was “no deal.” To make matters worse, the other dealership demanded I use their bank which came with a higher interest rate than the rate I was already approved for through my own bank! I had to walk away while, I kid you not, being stared at by the sales staff on my way out. It was embarrassing. Buying a car from Larry Hopkins was simple. They honored my requests and did not try pressuring me into buying warranties. Khoshal Sherzad gave me a firm out-the-door price and honored it-no conditions attached. I will definitely recommend Khoshal Sherzad as he is true to his word. I dread going to car dealerships, however my experience at Larry Hopkins Honda was a pleasant one.
The service and parts department are great will keep bring my Honda here.
I went multiple times for the service, they providing good quality service. Thank You Andrian appreciate your respect towards customer.Thanks,
Felix ong and Campbell Shaw are great people who helped me sale my old car and get a new one.
Their staff were upbeat and informative, Hopkins Honda is a trustworthy local Bay Area business, and they offer quality cars. Ive recommended my family and friends there with confidence.
Very helpful staff. They got us all the information we needed and were very patient in answering our queries.
They took 1 1/2 hours and charged me almost $200 dollars to diagnosis my car. They then said it would be about $650 dollars to fix the problem. I went and got a second opinion, where they made the same diagnosis in 10 minutes for free and gave me a $100 dollar estimate to fix my car. Larry Hopkins car service is a rip off and you should look elsewhere to save your time and money.
A few months back I stopped by the dealership and spoke with Sam Samaha. He was professional and ready to answer any questions that I had about my potential purchase. Although, I have decided to stop my new car search at the present time, I will definitely consider working with Sam in the future.
I didnt get his name but tall white gentleman with glasses working at the parts desk was of huge help he helped me find the key lock for the wheels of my S2000, thank you.
We bought a used car there for our daughter, and have been very happy with it. There was a warranty recall that they took care of for us, hassle free. Service department is always organized and thorough for car maintanance we had some there. Good health safety measures in place.
The customer service was excellent. We went in knowing exactly what car on the lot we wanted and they did everything they could to make it happen. Felix Ong helped us from the moment we walked in and he was fantastic. He made the whole process painless and with no BS. If youre looking for a used car in their inventory definitely chat with Felix. Hes a really nice guy and hell take care of you from start to finish.
I bought a car here recently. The gentleman who helped me was Julio. He was a very patient, respectful, and knowledgeable employee. He took the time to show me all the cars that I was interested in. This really helped me make my decision. I would really recommend him to anyone. My experience it this deal was great!
Elmer was the salesman that helped me with my purchase of my new car. When i arrived, he greeted me as if I had known him for years. He answered all my questions and didnt rush/pressure me into anything i was unsure about. Elmer even offers to help with any questions or concerns after the sale is made to ensure I am taken care of. Hes the best.I will definitely be back to work with Elmer, and I recommend anybody looking to buy Honda to go see him in Sunnyvale.
Had a great experience, amazing staff and people! Castulo helped through out the process and is an amazing person, made the whole process quick and easy.Hasan their manager also made sure we got the best service and was very friendly and polite.Their whole staff and department are top professionals and I am very thankful to them.
Had an appt. And drove straight to the front. No lines. That I like. Service people were fast friendly and cared about me waiting... I was out of there in 10 minutes and they said they will call as soon as they find out whats wrong with the car...
Felix Ong and their team are helpful and professional. I am very satisfied making a good deal with them. It is highly recommended to come to this dealership for a new car. Andy
Bought a lease car, scheduled twice for back light repair, but at the end’ they said I have to pay for that even though I have their warranty. Treated very bad!
It was really a great experience and also the staff over there have very good knowledge especially Mohammad Iqbal and Hasan. Even the finance manager has guided me well. Overall its a very good experience.
Larry Hopkins Honda is a great place to buy a car. I recently purchased a 2015 CRV here. It was a CPO with only 21k miles so it was like driven only for 7k miles a year. The car was excellent.Aside from the great deal that I got, both my salesmans were awesome. Felix and Jay were very friendly and not pushy. Im glad i came here after I visited the other dealership nearby.Larry Hopkins must be very proud of them. They deserve a bonus.Thank you again.
Three months back, AC was not working in my car, its just 3.5 years back purchased. They repaired AC, but now I got another problem, my car display was not working. While driving when I get bumps, display suddenly goes off.When I took appointment to check this issue, they said $190 just for diagnosis, after diagnosis, will tell how much they are going to charge for display issue. They only created the issue and now they are asking $190 for diagnosis. I felt like I was cheated by them. Very bad experience with lorry Hopkins Honda.
The entire experience was very easy and the people were very patient. Big shout-out to Mohammad Iqbal!
I recently bought a car from Larry Hopkins Honda (we have purchased from them in the past too), and it was great to work with Elmer Javier and Chi Luong to complete the purchase. As an independent dealership not affiliated with a larger automotive group, I have found both the purchase experience and the car maintenance service at Larry Hopkins Honda to be one of the better ones in the Bay Area.
Shout out to Julio for helping me find my new car. His customer service was excellent as he was very patient, determined and informative. My car is in excellent condition and was sold to me at a fairly decent price. Thanks for your help I love my new car!!
I couldnt be Happier with my new Honda CRV!It is perfect and exactly the color I wanted; which is Obsidian Blue and couldnt find on any other lot. I also got the best quote with very affordable payments compared to three other dealerships.Felix Ong was my Salesperson and So Nice and Professional. He worked very hard with me to make sure I got the best deal with excellent follow through all the way.Thanks Felix 👍and Thanks Larry Hopkins😊
I had a great experience at Larry when I got my 2019 Honda CR-V. The agent that helped me was Mohammad. He was very nice, kind and patient with me. Although our negotiations took long, it was worth it because, at the need I was happy with my deal. If you need a Honda, Larry Hopkins is the place to go and, Mohammad Iqbal is the person to see. Thank you Mohammad. Keep up the great service.
Excellent customer service. Encouraging, not pushy. I felt very comfortable and informed. I returned to reconnect and clear my bloothtooth connection and he went out of his way to help me connect it!:) definitely recommend Julio Fe la Torre for excellent customer service and have recommended him and the dealership to my friends and family interested in purchasing new cars in the future. Thank you Julio!
I bought a Honda HR-V yesterday and the salesman that helped me, Raphael, was the best. He was very courteous and helpful. And he made the buying process simple and efficient. I also really appreciated that he was not pushy and rude like most salesmen. He was very respectful and answered all the questions I had honestly. I went to a lot of car dealerships when searching for my car and none of the salesmen I met compared to Raphael, he is by far my favorite. He helped me find the perfect car at an amazing price and I could not be more happy. Please, if you do consider buying a Honda, go to Raphael, you will be glad you did.
Just bought a Honda (CR-V) for my parents during the San Mateo Credit Union event in Redwood City. The car salesman (Julio De La Torrre) was awesome! Since we got there Julio was very helpful showing us various cars including the Honda cars. Julio was very patient, polite and never felt pressure into anything. Overall it was a great experience! Thank you Julio, Larry Hopkins Honda and the San Mateo Credit Union.